Sofitel Shahd Al Madinah

Saudi Arabia , Madinah
MADINAH, King Fahad Road
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100 reviews shown

10/10

Exceptional

01 May 2026

FAHAD

Good choice

Family

10/10

Exceptional

22 Apr 2026

FARID

breakfast, lunch and dinner were more than excellent
quantity and quality top notch

best i have had in all my 48 years of travel

Partner

10/10

Exceptional

20 Apr 2026

Basir

All good

Family_with_children

8/10

Excellent

18 Apr 2026

Suleman

Lovely hotel very close and convenient to the Haram. Friendly staff lovely food. As a single traveller I really enjoyed my stay.

Self

10/10

Exceptional

11 Apr 2026

Waheed

This hotel is clean, staff is really friendly, location is superb, and breakfast is amazing.

Family_with_children

10/10

Exceptional

02 Apr 2026

Ali

Clean , new , spacious rooms and high end amenities.
Helpful staff .
Excellent choice of food for breakfast and dinner .
Highly recommended if you can find a decent rate .

Family_with_children

10/10

Exceptional

31 Mar 2026

Amal

I had a wonderful experience staying at the Sofitel Hotel. From the moment I arrived, the level of service and attention to detail truly stood out.
A special thank you to Mr. Fadul Ahmad at reception, who was incredibly welcoming, professional, and efficient. He made the check-in process smooth and went above and beyond to ensure that all our needs were met. His kindness and attitude made a great first impression.
I would also like to recognize Mr. Salah and his team from housekeeping for his outstanding work. The room was always spotless, well-organized, and very comfortable. His dedication and attention to detail did not go unnoticed and contributed greatly to the overall quality of my stay.
The hotel itself is elegant, clean, and offers a relaxing atmosphere. The staff’s professionalism and genuine hospitality made my visit truly memorable. I highly recommend Sofitel Hotel to anyone looking for a comfortable and exceptional stay.
Thank you again to the entire team for such a pleasant experience—I look forward to returning!

10/10

Exceptional

26 Mar 2026

Rabia

Excellent hotel and location

10/10

Exceptional

08 Mar 2026

Mohammed

clean hotel stayed there 4 nights with family

Family_with_children

10/10

Exceptional

04 Mar 2026

rasim

Best hotel in Medina

10/10

Exceptional

03 Mar 2026

Rana

Good

6/10

Pleasant

26 Feb 2026

Jawhara

Small rooms, odd hotel design

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Abdulrazag

Staff were very professional and helpful. Food above expectations. Housekeeping is superb.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Imtyaz M

All great from reception, to room, friendly staff and check out. Elevators are abit tight and can be a bit of a challenge at prayer times but that’s everywhere.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Noman

All of the above were excellent

10/10

Exceptional

17 Feb 2026

Noureddine

It’s was very good stay.
I really recommend it

Family

10/10

Exceptional

13 Feb 2026

ghazanfar

Beautiful stay!

Leisure

10/10

Exceptional

07 Feb 2026

Hind

The biggest strength of this hotel is unquestionably the staff. From the moment we arrived, we felt truly welcomed. Special thanks to Anas, who set a very high standard of guest service. He welcomed us with genuine care, managed all the check-in procedures smoothly, and ensured we were completely satisfied. While waiting for the rooms to be ready, he thoughtfully arranged complimentary drinks at the restaurant, which reflected true five-star hospitality.
At the restaurant, Abdul Kareem was exceptionally kind and attentive.
Another highlight was Lujain at reception, who was the icing on the cake — extremely welcoming, warm, and informative.

Special thanks also to Mohammed Altoudi, who was extremely professional and efficient during the checkout process.

The rooms were clean, spacious, and very comfortable, with comfortable beds that allowed us to rest well. The location is excellent.

A few points for improvement: the bathrooms felt slightly worn out, a and the room service, as is often the case in Makkah and Madinah hotels, was below the expected five-star standard. Additionally, the ladies’ prayer room would benefit from more privacy or better isolation from the main entrance, to enhance comfort and serenity.

Friends_and_family Family

2/10

Poor

07 Feb 2026

Ezedin

Was very noisy as the hotel was under construction

Leisure Family

10/10

Exceptional

05 Feb 2026

Shadmani

Room was clean, room service brought us free fruit, a dessert plate and frequently came to top up the free mini bar.
The staff were attentive and helpful.

Partner

4/10

Poor

31 Jan 2026

aisanuddin

Proximity to the mosque is great, rooms are not great for the price. Breakfast was good.

10/10

Exceptional

31 Jan 2026

Nawfal

Room very clean and tidy with plenty of fruit and drinks

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Mohamed

Good

8/10

Excellent

21 Jan 2026

Wasi

Although this is probably the nicest hotel in Madinah right by the prophet’s mosque we had a couple of issues. Even though we paid for breakfast it wasn’t available since their kitchen was shutdown, they offered us to go to another hotel after getting upset, it was hugely inconvenient. They had construction going on in the room above us which prevented us from sleeping during the day, we called to complain but not much was done.

Leisure Family

10/10

Exceptional

20 Jan 2026

Marwa

Room catering was excellent. Very clean

Business_and_leisure Partner

8/10

Excellent

15 Jan 2026

Mian

When we went for breakfast.itvwas closed after contacting front desk then they told us due to construction no breakfast available

Leisure Family

10/10

Exceptional

14 Jan 2026

Amer

I will always stay at the Sofitel. We had a real good time. Perfect location and food is great.

10/10

Exceptional

10 Jan 2026

Mohammed

Best hotel

10/10

Exceptional

04 Jan 2026

yusuf

Good location, good variety for the buffet breakfast lunch and supper , rooms have also been revamped

Be a bit cautious as many beds face Qibla

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Mohamed

Everything was great

Partner

10/10

Exceptional

03 Jan 2026

CHEIKH

Great

10/10

Exceptional

29 Dec 2025

safiya

Loved it. Will definitely come back inshaAllah

10/10

Exceptional

23 Dec 2025

HAROON

Reception staff were very friendly.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

RIham

Super clean. Great service. Excellent breakfast. Quiet to rest and sleep. Beautifully designed and decorated. Fast elevators and excellent location.

Self

8/10

Excellent

17 Dec 2025

Farheen

The lobby was small and unimpressive. The room was lovely and had excellent toiletries. The breakfast was disappointing. Lots of variety which gives the impression it is plentiful. However the meat pastries were refrigerator cold. No fresh juices, quantity, no quality. Rooms were clean. Staff lovely

Leisure Family

6/10

Pleasant

07 Dec 2025

Arslan

Hotel is dirty needs to be cleaned smells bad

Leisure Family

8/10

Excellent

04 Dec 2025

Yaser

Nice sized bathroom but the bedroom was extremely cramped. Also the duvet was far too warm and pillows excessively large. Didn't get even 1 night of good sleep.

Toilet flush didn't work and half the time poops were floating around. Ewwww. Towel rail and toilet seat was lose. Toilet seat was not even soft close.

Lobby didn't feel like a 5 star hotel. Staff are very helpful and accommodating but didn't bother raising all these issues. Food was excellent. 5 star food but physical hotel itself was more like a 20 year old 3 or 4 star. Some finishings and furniture were quite worn out and old looking.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Ahmed

Staff, room, resturant, and very close to the Harm

10/10

Exceptional

01 Dec 2025

Noman

Very nice

Leisure Family

8/10

Excellent

30 Nov 2025

Ayesha

I’ve stayed at this hotel several times now, and the biggest advantage continues to be the location. It’s only a few steps from Masjid Nabawi and very close to the women’s entrance, which makes everything so convenient, especially during busy hours.

The rooms are clean, the staff is courteous, and overall the service feels warm. The breakfast team was especially kind and attentive. I forgot the name of the gentleman helping us every morning, but he genuinely made the experience better with how accommodating he was. The front desk staff was polite as well. Breakfast itself was good; it could be improved a little, but overall it was enjoyable.

The one major issue I’ve had, both during this stay and my previous stay, is the AC in the room. It seems to stay on all day yet never actually cools the room. Maintenance did come and try to fix it, but unfortunately it still didn’t work properly. For the price I paid and the standard this hotel aims for, this is something that really needs to be addressed.

Everything else was great, but the AC problem is the main reason I can’t give a higher rating until it’s resolved.

Leisure Self

2/10

Poor

27 Nov 2025

Zeina

Expedia's flight bookings are not secure. My booking got cancelled without notification. I was devastated at the airport to know i am unable to get on to the flight and missing out on my spiritual trip.
Expedia didnt respond professional and wasnt accountable for all the damaged caused. They didnt refund my ticket or the hotel stay of or offered a credit note for future trip.

Terrible decision is to book through expedia.

Self

10/10

Exceptional

24 Nov 2025

Sidrah

Had a great experience!

10/10

Exceptional

21 Nov 2025

Azer

The staff are very helpful and it’s very clean. Enjoyed my stay and hope to be back here again.

Leisure Family

10/10

Exceptional

20 Nov 2025

Talha

I would give this place 6 stars if I could.

The hotel is so clean, on multiple occasions I had spotted staff members cleaning the elevator floor entrance. Every staff member that saw you would greet you, check if you needed anything. Our waking hours were all over the place, but any request we’d make at any hour (housekeeping, more water, toiletries etc) they were all responded to almost immediately. Once after breakfast, I had asked the reception for water, by the time I got upstairs, the bottles were there. The hotel has dates and tea in the lobby as soon as you enter.

The location is so good, it’s on the north side of the mosque, you can enter the haram within seconds of leaving the hotel.

We added breakfast as part of our reservation, best decision I’ve ever made. The hotel deserves 5 stars for the omelette alone. The food selection is very very big.

The rooms were very clean. We booked a room with 2 twin beds even though we wanted a king (last minute booking), we put the beds together ourselves, we didn’t bother asking the staff, but the next time we stepped out, the hotel staff put the beds together properly including king sized sheets. This was very thoughtful and it makes you feel like you’re taken care of.

Another note is we booked the hotel and went to check in 3 minutes later. And somehow, the rooms were ready for us. I was so impressed by this alone.
Thank you for making our stay so wonderful

Leisure Family

10/10

Exceptional

20 Nov 2025

Silvana

Hotel was great! Exactly what you would expect from a 5 star hotel.

6/10

Pleasant

18 Nov 2025

Zainab Iqbal

The location is very good, the price I paid for the stay was very expensive and feel it should have been less. Washrooms are outdated compared to the rooms

Leisure Family

10/10

Exceptional

14 Nov 2025

Nour

Great service & great food in their buffet

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Samir

Nice

10/10

Exceptional

10 Nov 2025

Samir

We regular customers to sofitel but unfortunately the rooms getting from year to year older i think u need to update your rooms

10/10

Exceptional

09 Nov 2025

Naveed

Amazing! Super close to the prophet’s mosque. Friendly and helpful staff. Very close to the shopping and market. I strongly recommend to include breakfast and dinner buffet in your package to enjoy one of the best dining experience.

Leisure Family

10/10

Exceptional

03 Nov 2025

Mohamed

Clean room, great staff, good food, shops nearby

4/10

Poor

03 Nov 2025

Zeeshan

Overall the hotel is great but they are under construction so if you plan to stay here forget that you will ever get any sleep during the day starting at 5am because they construction noise will never let you sleep.

The renovation won’t end for another year.

Goodluck!!!!

Leisure Family

10/10

Exceptional

28 Oct 2025

Hafidha

Hotel is very close to Masjid Nabawi about 5mins walk, the service is very good, the food is excellent and staff are very helpful.

8/10

Excellent

26 Oct 2025

Moinuddin

Location

10/10

Exceptional

26 Oct 2025

Enass

This is very nice hotel next to Haram’s door 338
Elevator was fast, room was modern and well set!
Got the half board and it was well worth it chefs were very professional and making very testy food. The pizza/pasta station and the girl meet station was so nice to enjoy with cold drinks, will go again InshaaAllah

8/10

Excellent

22 Oct 2025

Mustafa

Hotel was clean, old

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Verified traveler

Close to Haram

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Omaer

Very comfortable and close to the masjid

Leisure Family_with_children

2/10

Poor

12 Oct 2025

Leila

When I arrive after one day traveling, the hotel did not find my reservation despite the confirmation and payment received from orbits. I spent hours with complaint department of orbits who told me that I have to make a reservation again directly at the hotel desk and make a payment again.

Family

10/10

Exceptional

12 Oct 2025

Auwal

Closeness to the mosque and its beauty

10/10

Exceptional

07 Oct 2025

Aqeel

Breakfast was awesome

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

FARRAH

Saleh at the front desk provided the best customer service experience. Room itself was so clean and comfortable. Food was excellent.

10/10

Exceptional

03 Oct 2025

ZAHID HUSSAIN

Great hotel. Walking distance to the haram and my restaurants.

Leisure Family

10/10

Exceptional

02 Oct 2025

Adeel

Excellent hotel

Leisure Family

10/10

Exceptional

01 Oct 2025

Mohammad

Great breakfast and good service

8/10

Excellent

01 Oct 2025

Fatemah

The location was convenient, the staff was very friendly and the breakfast was delicious

Leisure Family

10/10

Exceptional

29 Sep 2025

SHAHZADA

A pleasant stay in Madinah Munawarra..City of Peac

The hotel location is the best .. u come out and literally walk 1 min and u are in the Masjid... opp is tayabba shopping center & bin daood so no need to go shopping anywhere... food shops all around ...i would not stay anywhere else

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Mehbub

From start to finish everything went according to plan. Being busy in restaurant at breakfast time staff did their best to make sure that you got what you needed. Clean rooms. Jafar from room cleaning was very helpful. Breakfast was good plenty variety. Location of hotel brilliant.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Syed

My favourite hotel to live in

Leisure Family_with_children

10/10

Exceptional

20 Sep 2025

Noor

8/10

Excellent

17 Sep 2025

Ahmed

Entrance right on the haram al nabawi

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Lita

👍

10/10

Exceptional

07 Sep 2025

Mohammed

Very good location,
Management are helpful in our needs.

Leisure Family

10/10

Exceptional

07 Sep 2025

Moussa

Excellent

10/10

Exceptional

06 Sep 2025

salam

Highly recommend ! Walkable distance from the masjid nabawi ,close to everything
Buffet was 10/10 different varieties.
Staff were so helpful and friendly

Family_with_children

10/10

Exceptional

06 Sep 2025

Safiyya

Leisure

4/10

Poor

29 Aug 2025

Mohshin

Very close to the prophets mosque

Leisure Family

10/10

Exceptional

27 Aug 2025

Aliya

We loved everything about the hotel, the dining was excellent. It was very close to the masjid.

Leisure

8/10

Excellent

26 Aug 2025

Md Wasim

The best part of this property is just 2 mins walk to Masjid Al haram

8/10

Excellent

25 Aug 2025

Muhammad

Everything went well. Like to stay again.

8/10

Excellent

20 Aug 2025

Shamsuddeen Murtala

Was alright overall

10/10

Exceptional

16 Aug 2025

Waseem

This is an excellent property, very close to the Prophet’s masjid. The dining experience is amazing for all meal options. I have stayed in multiple places in Madina and so far this is the best.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Thaer

Great place, Amazing location.

10/10

Exceptional

12 Aug 2025

Shamso

Amazing!

Leisure Family

10/10

Exceptional

09 Aug 2025

haitham

All the staff was friendly and helpful

10/10

Exceptional

05 Aug 2025

Sulaiman

Good:
- Smooth check-in
- free room upgrade
- every single staff member was helpful, hardworking and provided excellent service
- comfortable bed
- steps away from Al Masjid an Nabawi

Bad:
- expect to wait a while for the lifts
- layout of the breakfast area

Leisure Family

8/10

Excellent

04 Aug 2025

Noman

Alhumdulilah love to again again again 👌❤️

Leisure Family

8/10

Excellent

03 Aug 2025

Amna

Everything was good except access to the room was delayed by 2 hours when we checked in. Room wasn’t ready because they gave us upgrade( that’s very nice of them) but I took so long

Leisure Family

10/10

Exceptional

31 Jul 2025

Syed A

Excellent staff. Had a comfortable stay.

Leisure Family

8/10

Excellent

29 Jul 2025

Omar

Breakfast could have been better cleaning was done well but sometimes late

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Ameen

Nice

Leisure Family

8/10

Excellent

25 Jul 2025

Hassan

Loved the proximity to the mosque

6/10

Pleasant

23 Jul 2025

Mohamed

I booked with breakfast on Expedia but the hotel said it wasn’t so I had to pay more

10/10

Exceptional

21 Jul 2025

suhail

It was so goood

4/10

Poor

18 Jul 2025

SULAIMAN

I writing this review while waiting for ice more than 1 hour! When I call the room service he told me hotel is full Did i mentioned they tried to scam me with 2 invoices from the official restaurant? Still waiting for the ice to arrive by the way! This is one of the worst service I've encountered in any hotel even in 3 stars hotel in some area they have better room service

Leisure Family

10/10

Exceptional

17 Jul 2025

YASSER

Great service, Manager Mohammed helped me check in though I arrived 7 hours before check -time , Conceigne service was great as well as Zahed helped me book my train ticket, overall experience was wonderful

Business_and_leisure Family

8/10

Excellent

17 Jul 2025

Sadia

The best location. This hotel is very near the masjid. It took leas than 5 minutes to get to the ladies gate number 25. Amazing breakfast but very busy.

The hotel is now dated and in need of an upgrade, you notice this more if you come from a 5 star hotel in Mecca.

10/10

Exceptional

06 Jul 2025

Ebrahim

Excellent Stay

Excellent stay. Comfortable rooms

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

ziauddin

Excellent location great food and friendly environment