Name: Grand Plaza Al Madina
Address: 5 Zayd Bin Thabit St, Madinah, SA

4/10

Poor

13 Jul 2026

Muhammad

Bathroom ceiling was leaking when we got the room. There was a urine smell in the room. Quickly got the response from the staff. The leak was fixed but the smell was there.

Family

8/10

Excellent

07 Apr 2026

Momtaz

Shops nearby

6/10

Pleasant

10 Mar 2026

osman

Had booked through Hotels.com on arrival we were told that we did not have booking or reservation we had to argue for hours before someone decided to ring there head office for them to confirm and told that they forgot to inform the hotel We waited almost 3 hrs before we were allocated rooms. which was very inconvenient as we were a group of 12.no compemsation or upgrade

Friends_and_family Family

4/10

Poor

08 Mar 2026

Mr Shiraz M

Location is great, however, the room allocated was not clean, bathroom in state of disrepair, no hot water. Some staff were not helpful.

Limited lifts taking way too long to get, queues before and after salah times.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Zureena

Cleaning needs to be upgraded

10/10

Exceptional

12 Feb 2026

Inayatullah

Staff was exceptional and very courteous.

Friends_and_family Family

2/10

Poor

07 Feb 2026

mostafa

The worst hotel i have ever booked in my entire life
Elevator waiting time is terrible
Out of 2 nights, 1 full night with no water in the bathroom
The staff are unprofessional

Leisure Family

4/10

Poor

24 Jan 2026

Muhammad Mashood

the only good thing about the hotel was the closeness to the mosque, otherwise the Quality was very poor. The food was very average, the lift system was horrible, so we mostly had to use the stairs. The stairways where extremely smelly. The staff however was very nice, the check out time was adjustable and esp brother Riaz from Service on floor 2 was very helpful.

Leisure Family

10/10

Exceptional

17 Jan 2026

Eldar

Staff good

6/10

Pleasant

17 Jan 2026

Muhammad

Not enough elevators

6/10

Pleasant

05 Jan 2026

Tahir

Very good location but lifts were a nightmare
You had to wait for ages and most of the time there was no room, so we decided to take the stairs on many occasions

Leisure Family

10/10

Exceptional

02 Jan 2026

Dalia

Very convenient location

Leisure Family

6/10

Pleasant

20 Dec 2025

Faizan

Yes breakfast was fresh. Staff was helpful.

Friends_and_family Family

2/10

Poor

10 Dec 2025

Md Safiul

Pretty much everything except staff

Leisure Family

4/10

Poor

04 Dec 2025

Muhammad

Staff is ok but there services are very slow. There equipment doesn't works properly

8/10

Excellent

09 Nov 2025

Giash

Everything was above board.

Friends_and_family Family

2/10

Poor

27 Oct 2025

Yousra

Bed bugs

Leisure Family_with_children

2/10

Poor

17 Jun 2025

Mohammed

Poor facility and services

10/10

Exceptional

22 May 2025

Abdullah

V good

10/10

Exceptional

28 Apr 2025

Rehanuddin

Excellent hotel and kids loved the buffet breakfast !!

Friends_and_family Family

6/10

Pleasant

24 Apr 2025

Muhammad

On the reception Miss Samira and Abdullah highly recommended, the provide really great service so 5 star to them but zero star to the workers on work over there specially a room service guy Tasneem. He didn't even bother to knock at the door or clean the room not even once, no one comes at the room for cleaning, so zero star there, also the cleaning staff looks like they are always after the tips. I noticed people were paying tips, they cleaned there their rooms otherwise they didn't even come to you.

The biggest bad thing about the hotel is the lift, there are 13 or 14 floors, don't think about using the lift, there is always a lot of people waiting for the lift and they have only 3 lifts, and from those 2 were for their own staff. The lifts were so conjusted, its hard to stand with the crowd.

Leisure Family_with_children

8/10

Excellent

24 Apr 2025

Rehab

Very nice staff

8/10

Excellent

16 Apr 2025

Elan

Cigarette filled

2/10

Poor

12 Apr 2025

Hani

Checked in. Went in elevator to go to the room, then pressed the floor number then it takes you to a different level. left right out .

Business_and_leisure

2/10

Poor

21 Feb 2025

Faisal

They cancelled without warning. Expedia needs to intervene this 4:00pm business

Leisure Family_with_children

4/10

Poor

07 Feb 2025

Omnia

تاخير في معاد استلام الغرف و المغادره بدري
و عدم كفايه الاسانسيرات مع حجم الفندق

Family

8/10

Excellent

26 Jan 2025

touqeer

All is good except lift were to small and have to wait 10-20 mins in rush time.

Leisure Family

6/10

Pleasant

22 Jan 2025

SYED

Elevators are very small and take long time

6/10

Pleasant

10 Jan 2025

Aftab

Call house keeping to clean room but they never showed

Friends_and_family Family

6/10

Pleasant

08 Jan 2025

Saeed

Location is perfect, rooms very tight, elevator too bust and too slow, property too old
Breakfast is good

10/10

Exceptional

19 Dec 2024

Mozammel

Very close to mosque and others that needed for stay like restaurants

6/10

Pleasant

02 Dec 2024

Mohsin

I stayed at Graza with family and found it to be a mixed experience. The biggest highlight of this hotel is undoubtedly its proximity to the Haram. It's incredibly convenient as it's just a 2-minute walk away, making it ideal for those wanting to visit the religious site frequently.

However, my experience was marred by the lifts, which were consistently terrible and exceedingly busy. It often took over 15 minutes just to catch a lift, and when one finally arrived, it was overcrowded with far too many people squeezing in at once. This was not just a minor inconvenience but significantly impacted my stay, leaving me quite unimpressed with this aspect of the hotel.

My first impression was further tainted when I checked in. The room was not ready upon my arrival, and I was forced to wait an additional 45 minutes. When I finally got into my room, it was in poor condition, and there was an unpleasant smoke odor lingering. This prompted me to request a cancellation. Luckily, the hotel staff responded by upgrading me to a Suite, which was considerably better than the initial room I was assigned. This suite was cleaner and more pleasant, somewhat redeeming my experience.

Overall, I would recommend grand place if your primary requirement is proximity to the Haram. Its location is fantastic for this purpose, but do be prepared for potential inconveniences such as the lift situation and possible delays in room readiness. The hotel staff did make an effort to rectify issues.

Leisure Family_with_children

2/10

Poor

01 Dec 2024

Ahmad

My experience at the Grand Plaza Al Madina Hotel was deeply disappointing, and I believe their entire staff, especially the front desk team, would benefit greatly from client experience training. While I understand that managing a large number of guests can be overwhelming, simple gestures like a smile or a genuine effort to assist guests can make a significant difference.

There were several issues during my stay:

* We were a group of four sharing a room, yet only two keys were provided, which had to be reprogrammed at the front desk multiple times a day.
* Room service was virtually nonexistent. Basic requests for items like toilet paper and towels were only fulfilled the following day, despite repeated follow-ups.
* The shower had no hot water, and despite the need for cost-cutting, these basics should never be compromised as they directly impact guest comfort.
* Upon check-in, our luggage was taken by staff with the assurance it would be delivered to our room. Over an hour later, we found it left unattended in the lobby.
* Lastly, running only two out of four elevators to serve hundreds of guests created unnecessary inconvenience and frustration.

These shortcomings significantly detracted from my trip to this beautiful city. Unfortunately, I cannot recommend this hotel, as there are many other options that provide a far better experience.

Leisure Family

2/10

Poor

30 Nov 2024

Mohamed

Smoking every single floor

Leisure Family

4/10

Poor

29 Nov 2024

TOUSEEF

The only is its close proximity to haram. Breakfast was okay. Don't expect any Customer service. Do not recommend travelers from US/EU.

Family_with_children

2/10

Poor

20 Nov 2024

Mannan

After I arrived from a 14 hours flight, I was told by the hotel staff that they didn’t have my reservation. After seeing that I had all necessary details, they finally told me that the reservation had been cancelled and I didn’t have a room at the hotel any longer. I was left completely on my own at 2am with nowhere to stay for the next five days! They also did this to another couple just so they could rebook at higher last minute prices. Absolutely horrible staff without any remorse!

Leisure Family

8/10

Excellent

20 Nov 2024

SYED

Very nice place walkable distance to rawdha

Leisure Family

4/10

Poor

16 Nov 2024

abdul

Receptionist wasn't preventable/ crowded/ elevators are oldies/ rooms are dirty/ so overall not happy to staying that hotels anymore

Business_and_leisure Self

8/10

Excellent

08 Nov 2024

Arif Hussain

Property is pretty close to Haram and plenty of dining and shopping options

Leisure Family

10/10

Exceptional

29 Oct 2024

Awais

If it wasn’t for Md.. Hanif...
& Md Abir khan our stay would have been bad, the hotel is dated but all the staff was very helpful, breakfast was awesome that kept us good, and the main thing is that the location is 1 min from door 339 in haram

2/10

Poor

06 Sep 2024

Tanvir

Ine of the worse room ever. Everything was dirty.

Leisure Family