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Santos Val de Neu

Pyrenees - Catalan · Spain

PERIMETRAU, Nucleo 1500, s/nView location

9.6/10Excellent86 Reviews
Cleanliness9.8/109.8
Service9.4/109.4
Comfort9.4/109.4
Condition9.6/109.6
Location9.4/109.4
Neighborhood9.0/109.0
Value6.0/106.0
Amenities9.4/109.4
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  • Business hotels
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  • Hotels with spa
  • Ski hotels
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Santos Val de Neu

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features a 24-hour health club and a spa tub.

Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Enjoy Regional cuisine at Restaurante El Bosque, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.

Buffet breakfasts are available daily from 8 AM to 11 AM for a fee. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Read more about this hotelShow less

When you stay at Hotel Val De Neu in Naut Aran, you'll be near ski lifts, within a 10-minute walk of Baqueira Beret Ski Resort and Pla de Baqueira. This family-friendly hotel is 1.2 mi (2 km) from Montgarri Outdoor and 2.4 mi (3.9 km) from Banhs de Tredòs.

Make yourself at home in one of the 120 guestrooms featuring minibars and espresso makers. Your bed comes with down comforters and premium bedding. LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Professional property host/manager Ecostars Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.95 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Pool access available from 1:00 PM to 9:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • Parking height restrictions apply.
    • Contactless check-out is available.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Covered self parking fee: EUR 29 per night
    • Facilities fee: EUR 40 per person, per day and includes use of: sauna; spa

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    English

    Italian

    French

    Spanish

    Catalan

Nearby attractions

Pla de Baqueira 0.1 km / 0.1 mi
Baqueira Beret Ski Resort 0.6 km / 0.4 mi
Montgarri Outdoor 1.7 km / 1.1 mi
PyrenMuseu 3.6 km / 2.3 mi
Rabada 3.7 km / 2.3 mi
Via ferrada Poi d'Unha 4.5 km / 2.8 mi
Banhs de Tredòs 3.9 km / 2.4 mi
Tuc de closos 10 km / 6.2 mi
Noguera Pallaresa River 10.1 km / 6.2 mi
Barlongueta 10.5 km / 6.5 mi
Parros-enlace 10.6 km / 6.6 mi
Parros 10.6 km / 6.6 mi
Tuc deth Miei 10.6 km / 6.6 mi
Costarjas 11.7 km / 7.3 mi
TQ Costarjàs Ski Lift 11.8 km / 7.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 120
  • Number of floors (main building): 6
  • Single rooms: 2
  • Double rooms: 102
  • Junior suites: 12
  • Suites: 4
  • Accessible rooms: 4
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
Show 77 more facilities & services
  • Nearest Bus / Metro Stop
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Transfer serviceExtra charge
  • Secure parking
  • Valet parking
  • Airport Shuttle
  • Room service
  • Laundry service
  • Launderette
  • Medical service
  • Bicycle hire serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Bicycle storage
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Ski to door acces
  • Ski storage
  • Library
  • Café
  • Bar
  • Restaurant: 4
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Outdoor freshwater pool: 1
  • Children’s swimming area
  • Children playground
  • Kids’ club
  • Entertainment programme for adultsExtra charge
  • Entertainment programme for childrenExtra charge
  • TV lounge
  • Game room
  • Sauna
  • Steam bath
  • Hot tubExtra charge
  • Turkish bath (hamam)
  • SolariumExtra charge
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Ecostars ESG AI
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Snacks
  • Minimum check-in age: 18
  • Fitness
  • SkiingExtra charge
  • Ski pass
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN

    Photos are not available for this room type.

    Santos Val de Neu

    JUNIOR SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB-1

    Photos are not available for this room type.

    Santos Val de Neu

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BED • 1 Bedroom • 50 m²SUI.DB
    SUITE WITH DOUBLE BEDPhoto unavailable12 photos

    Santos Val de Neu

    SUITE WITH DOUBLE BED

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Santos Val de Neu

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC QUEEN BEDDOUBLE • CLASSIC QUEEN BED • 1 Bedroom • 25 m²DBL.AS-QN
    DOUBLE CLASSIC QUEEN BEDPhoto unavailable19 photos

    Santos Val de Neu

    DOUBLE CLASSIC QUEEN BED

    Room photos

    19 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CLASSIC DOUBLE BEDTRIPLE • CLASSIC DOUBLE BEDTPL.AS-DB

    Photos are not available for this room type.

    Santos Val de Neu

    TRIPLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Santos Val de Neu

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DUPLEXJUNIOR SUITE • DUPLEXJSU.DP

    Photos are not available for this room type.

    Santos Val de Neu

    JUNIOR SUITE DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Santos Val de Neu

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Santos Val de Neu

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Santos Val de Neu

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Santos Val de Neu

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSIC • 1 Bedroom • 25 m²ROO.AS
    Room CLASSICPhoto unavailable11 photos

    Santos Val de Neu

    Room CLASSIC

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Santos Val de Neu

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Santos Val de Neu

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Santos Val de Neu

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

    Photos are not available for this room type.

    Santos Val de Neu

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Santos Val de Neu

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIORTPL.SU

    Photos are not available for this room type.

    Santos Val de Neu

    TRIPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-3

    Photos are not available for this room type.

    Santos Val de Neu

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSIC • 25 m²DBL.AS
    DOUBLE CLASSICPhoto unavailable5 photos

    Santos Val de Neu

    DOUBLE CLASSIC

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Room amenities

    • Housekeeping
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Hi-fi
    • Internet access
    • Minibar
    • Mini fridge
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Terrace
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Satellite TV
    • Soundproof room

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DUPLEXRoom • DUPLEXROO.DP

    Photos are not available for this room type.

    Santos Val de Neu

    Room DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Santos Val de Neu

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Santos Val de Neu

9.6
Excellent
86 Reviews
Cleanliness
9.8 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.6 /10
Location
9.4 /10
Neighborhood
9.0 /10
Value
6.0 /10
Amenities
9.4 /10
50 reviews shown
10/10
Exceptional
31 Jan 2026
Marcos
👍
10/10
Exceptional
03 Feb 2025
Hatuey
Great
10/10
Exceptional
03 Apr 2024
pablo
Excellent choice. On par with 5 star ski hotels of haut savoie or chamonix. Very easy access to the ski lifts. A bit pricey but worths it
Leisure Family
8/10
Excellent
28 Feb 2023
Alfonso
The hotel is just amazing and I am not giving it the top rating because of one simple thing: the wifi service is so so bad. And is a pity because the hotel is amazing, the team staff is the best in Baqueira and probably one of the best in Spain. But the internet speed is SO bad.
Business_and_leisure Family
10/10
Exceptional
09 Feb 2023
omar
Excellent location
Ski in and out
Wonderful mountain!!
Can not get better
Leisure Friends
10/10
Exceptional
08 Jan 2022
Alfonso
The staff and the hotel is just amazing. Super friendly and great service. Areas of improvement if you come with family but you still need to work: internet is SO bad. I knew from other reviews but really for me this is a no go in the future not because I don't like it (I loved it) but because I need to be able to have a Conference Call and is impossible. Period.
Leisure Family
8/10
Excellent
29 Feb 2020
amanda

Val de Neu - In General Very Good

Second stay at this hotel -

Reception staff, concierge/parking staff/ cleaners, all very polite and professional.

Pros - very clean, modern, great location as only a short walk to gondola, nice spa, comfy beds

Cons - restaurant food nice but not exceptional and expensive.. only two lifts which means a long wait at peak times..some staff at breakfast indifferent, I couldn’t seem to order from the egg menu without them getting it wrong! Then I would have to wait again whilst order was corrected and then eat in my own as family finished.
Friends_and_family Family
10/10
Exceptional
27 Dec 2019
JK
Very close to ski piste and facilities. Hotel helped to arrange everything to make it a wonderful experience
Leisure Family
8/10
Excellent
10 Feb 2019
Michael
Very nice and cosy hotel with plenty of amenities and excellent location. Spa was a bit expensive. Breakfast great !
Partner
6/10
Pleasant
23 Jan 2019
Ricardo

Not a 5 Star experience. Disappointed

What a let down. This was DEFINITELY NOT a 5 Star hotel.

The service attitude was not the best. After traveling through Spain for three weeks and staying in 5 star hotels, this was the most expensive property we stayed at and also the most disappointing.

While the decor is very nice, the standard rooms were no better than a Disney area motel.

The main lounge called “The Bistro”, was very nicely decorated, but regrettably there was nowhere in the hotel where you could have a drink with a decent view of the magnificent mountains.

Prices were absurdly INSANELY expensive. I was charged €18 for two simple hot teas, with cheap paper tea bags. Ridiculous. When had to sign and leave a deposit to borrow an adapter plug. Imagine that! At a 5 star hotel. Shocking!

The area was nice but our stay at THIS hotel dampened our enthusiasm.
Family
10/10
Exceptional
03 Mar 2018
Terrence

A very nice experience at Hotel Val De Neu!

A very nice experience: the hotel was very good; staff very attentive, professional, and service oriented; good restaurants, and overall ambience. The room was a bit small, and did not face the mountain, so the view was just ok. We look forward to going back again sometime!
Partner
10/10
Exceptional
27 Mar 2017
Verified traveler

Service + Breakfast!

The service was especially good in this hotel. They took the stuff from the car onto the ski closet for us! Also, one of the best hotel breakfast that I've had!
Partner
10/10
Exceptional
19 Feb 2017
ana

Lovely and exquisite family hotel for ski holidays

Every detail has been well thought through from the welcome drink to the kids club. The personnel is so friendly and diligent you really feel at home. The food is top class and the rooms calm and elegant.
The assistance at the guardskis is such a treat when you go with children. We will be back and would like to congratulate all for such a well run hotel. Thank you!!
10/10
Exceptional
16 Feb 2017
Verified traveler

Great family skiing

Great hotel and resort for family skiing very good value compared to rest of Europe. Highly recommend
10/10
Exceptional
30 Mar 2015
Verified traveler

LOVELY HOTEL

All the hotel staff are extremely helpful and polite and always smiling! The room was kept very clean, with a little cake/choc and bottle of water brought to your room every evening.

Our only disappointment was there was a lot of children in the hotel during our stay making it very noisy with them playing in the lifts, running up and down corridors, and playing outside room doors.
Partner
10/10
Exceptional
28 Jan 2015
Stein

Great hotel, and fantastic skiing.

Fantastic hotel! Spacious luxury rooms in the junior suite, perfect for a family of four. Lovely \"Cafeteria\" for relaxing after skiing and ok food. On the negative side the pool for the kids is super small, even though it looks ok in the picture. We will go back. The slopes of Baqueira are great, and the snow conditions was impressive given the amount of artificial snow. NO reason to go to the French or Austrian alps with this so close by.
Family
6/10
Pleasant
28 Mar 2012
Verified traveler

Hotel review

This hotel is fine. It has nice furnishings and common spaces. It is close to the gondola and ski lockers are available for guests. Also, the staff is generally friendly and helpful.

There are two shortcomings.

First, the cleaning staff does a somewhat cursory job (e.g., sometimes not replacing products that have run out).

Second, and more important, access to the jacuzzi and spa costs €25 per person for 90 minutes. The information about the hotel on Expedia is misleading in this regard. Based on that information (and our experience staying in other ski hotels), we expected that we would be able to use the jacuzzi as part of our room reservation. But as it turns out, guests are not allowed to access the jacuzzi or any spa facilities without paying the additional fee. This was very disappointing for a five star hotel.
10/10
Exceptional
14 Apr 2026
Lorayne
Precioso hotel y el staff super amable, nos dieron toda la info necesaria para disfrutar la estancia
Friends_and_family Family
10/10
Exceptional
18 Feb 2026
Javier
Excelente todo. Servicio inmejorable. Para volver!
10/10
Exceptional
13 Jan 2026
DANIEL
La amabilidad, entrenamiento y profesionalismo de todo el personal en general es asombroso. La vista a la montaña inmejorable.
Friends_and_family Family
10/10
Exceptional
12 Jan 2026
Laurence
Nous avons adoré la qualité du service et l'amabilité du personnel tout d'abord. La décoration était superbe, et les restaurants très sympa. Une note particulière pour le petit déjeuner!
Du haut de gamme.
Friends_and_family Friends
8/10
Excellent
07 Feb 2025
JEROME
Séjour très agréable, service irréprochable, hôtel très beau et emplacement parfait, seul bémol la restauration de l’hôtel n’est pas au niveau du tarif demandé. Très cher pour des plats très moyen.
Friends_and_family Family
10/10
Exceptional
27 Jan 2025
Frode
Meget bra
Friends_and_family Friends
10/10
Exceptional
23 Jan 2025
Maria jose
Excelente servicio, muy kids friendly me encantó!!
Leisure Family_with_children
10/10
Exceptional
06 Jan 2025
David
Excelente experiência
Friends_and_family Family
10/10
Exceptional
05 Apr 2024
Verónica
La atención del personal de 10. Hotel muy limpio y precioso
Leisure Family
10/10
Exceptional
16 Mar 2023
Alejandra
El servicio es muy bueno
Leisure Family
10/10
Exceptional
19 Feb 2023
Sheila
Excellent
Leisure Family
10/10
Exceptional
15 Jan 2023
Francisco
Sobresaliente en todo sentido
Leisure Family
10/10
Exceptional
16 Dec 2021
Célia

Le top

Superbe hôtel!! Chambre de haut standing et très calme. Service au top avec des attentions supplémentaires. Restaurant la fondue très bon et copieux et un petit déjeuner vraiment parfait!!
Un très bon souvenir de notre séjour.
Partner
10/10
Exceptional
10 Dec 2021
José Antonio

Excepcional

Realmente excepcional.
El servicio inmejorable.
Todo el personal sin excepción súper atento a todo lo que nos hacia falta.
Enhorabuena de verdad.
Seguro que volveremos.
Muchas gracias
Friends_and_family Family
6/10
Pleasant
23 Feb 2021
Jonas
Nos dieron un habitacion duplex como junior suite y cuando explique que es peligroso la escalera, por nuestra niña de 3 años, nos ofrecieron pagar mas por un suite familiar que tiene un solo piso o cojer un habitacion normal pero sin que nos devuelve la diferencia que era 250 euro al noche. Eso porque hemos hecho reserva de Hotels.com. Mal hecho porque podrían fácilmente darnos esa suite familiar sin cobrar más. Y eso mas como trata de seguridad por la niña y no otra cosa. Cuando hice la reserva no sabia que me van a dar un duplex y tampoco sabia que los junior suite con una solo piso estaba ocupados.
Partner
6/10
Pleasant
03 Jan 2021
Javier
La experiencia de hospedaje en general no acompaña ni a la reputación ni al precio que este hotel cobra a sus huéspedes.

A lo largo de una semana de hospedaje, tuvimos muchas malas experiencias, y en la mayoría de los casos, los diferentes miembros del staff que generaron dichas experiencias hacían alusión a las nuevas normas del COVID 19, lo cual resultaba irrisorio y frustrante, ya que en efecto el hotel ofrecía muchas deficiencias en su servicio, pero el precio por noche se mantuvo en niveles pre-COVID (700€ x noche!). Es decir, solo excusas para un muy mal servicio ...

Ejemplos: cada vez que nos sentamos a comer en alguno de los restaurantes o bares dentro del hotel, los camareros no recogían un solo plato sucio o limpiaban la mesa, hasta el grado en que teníamos que levantarnos los clientes para limpiar nuestras mesas.

El room service siempre llevaba algún plato frío y/o pedidos incompletos.

El 31 de diciembre decidieron cerrar el bar del hotel a las 8:00 pm, con lo cual tuvimos que salir de nuestro hotel en búsqueda de otro sitio en donde pudiéramos tomarnos una copa de vino y convivir en familia (en noche vieja!!!).

No me volvería a quedar en este hotel. La experiencia en general no acompaña al precio que cobran por su hospedaje.

Javier Acuña
Friends_and_family Family
10/10
Exceptional
09 Mar 2020
Elisabeth

Un hotel espectacular pie de pista

Espectacular servicio, amablilidad increible, miy bonito quizaa un poco excesivo precio spa. No hay opcion si no se paga por lo demas inmwjorable. El desayuno uno de los mejores.
Friends_and_family Friends
10/10
Exceptional
26 Jan 2020
Susana
Es un alojamiento con una calidad excelente. Repetimos y repetiremos. La atención es exquisita y los servicios al clientes unicos. El personal es muy atento y amable. El único objetivo que tienen es hacerte la estancia inolvidable.
Leisure Family_with_children
10/10
Exceptional
13 Jan 2020
Eduardo

Melhor hotel da região

Melhor hotel da região. Funcionários muito gentis e competentes. Bons restaurantes. Segunda vez que nos hospedamos neste hotel.
Friends_and_family Family
10/10
Exceptional
29 Dec 2019
Luis
Excelente servicio, el hotel impecable y la locacion es maravillosa
Leisure Family_with_children
10/10
Exceptional
27 Dec 2019
luc

Séjour en famille pour Noel

Superbe hôtel avec une vue magnifique sur les montagnes Personnel très chaleureux, d une grande gentillesse et d un grand professionnalisme Bons repas, excellent réveillon de Noel
Casiers à skis à 20m du départ des oeufs !!!!Spa non inclus (40euros)piscine réservée aux enfants ,dommage ....
Friends_and_family Family
10/10
Exceptional
26 Dec 2019
Verified traveler
El personal muy amable y muchos detalles al cliente continuamente. Totalmente recomendable
Leisure Family_with_children
10/10
Exceptional
21 Dec 2019
Thomas

Accueil très chaleureux

Super Séjour a l’hôtel Val de Neu, accueil chaleureux, équipe aux petits soins et restaurants au top! Je recommande!
Partner
10/10
Exceptional
16 Dec 2019
Verified traveler
Tout est parfait au Val de Neu !!
Séjour génial. Délicieux petit déjeuner. Chambre très propre et confortable.
Leisure Family
10/10
Exceptional
03 Mar 2019
Frederic

Hôtel splendide

Hôtel toujours aussi accueillant et reposant. Je le conseille vivement.
Family
8/10
Excellent
21 Feb 2019
Susana
Mucho ruido por las escaleras pegadas a la habitación, falta insonorizar!!!, me cambié de habitación y perfecto!!.
Family
10/10
Exceptional
16 Feb 2019
Susanamont
El servicio es extremadamente bueno y servicial.
El nivel de los restaurantes es de 10.
Leisure Family_with_children
6/10
Pleasant
27 Jan 2019
Daniel
Hotel bonito con buena ubicación. He encontrado al personal del hotel poco profesional en algunos casos para lo que se debería esperar en un hotel de este tipo.
10/10
Exceptional
12 Jan 2019
ana
Amei o hotel, a equipe, voltaria com certeza e indico
10/10
Exceptional
31 Dec 2018
Verified traveler
La habitacion para ser triple era pequeña. Para 2 personas estan perfectas. Los masajes y el spa estan muy bien. Todo el personal muy simpatico y profesional.
Family
8/10
Excellent
27 Dec 2018
MARC

ALERTE SANTE

MA FILLE EST ALLERGIQUE AU GLUTEN ET CELA N A PAS ETE PRIS EN CONSIDERATION
Family
10/10
Exceptional
25 Feb 2018
Jean-Marc

Très bon hôtel

Séjour ski d'une semaine. Hotel parfaitement situé au pieds des pistes avec casier à ski disponible au départ des télécabines. Garage disponible en sous sol avec service voiturier, super petit déjeuné, sucré, salé,boissons, rien ne manque Personnel très sympathique et parlant plusieurs langue.
Family
8/10
Excellent
24 Feb 2018
Verified traveler

Pagar para entra na hot tube eu nunca tinha visto

Spa não era acessível, tinha q fazer reserva e pagar 40 euros para entra na hot tube. Achei um absurdo
Family

Location & surroundings

Santos Val de Neu
PERIMETRAU, Nucleo 1500, s/n, Baqueira Beret, Spain

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Santos Val de Neu

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