Harjeet
My mother and I stayed at this property in early July 2026.
I enquired via email about wheelchair accessibility at the property and was assured my mother would have no issues going anywhere within the property. To our shock, as soon as we got off the car, the entrance to the hotel had stairs with no arrangements made for wheelchair users. My mum had to literally crawl up the stairs to get to the lobby. Seeing her this way was a terrible terrible start to the trip. During the 3 plus days, the hotel staff had to leave ft my mother with her wheelchair up and down the stairs, which is not dignified. Everywhere in the hotel, moving from one section to the other, there was shallow step which is not an issue for assisted wheelchair users. Although I was shocked that a Marriott property claiming to be part of the Autograph collection didn’t think and plan for something as basic as wheelchair access.
While I did check the distance of this property from attractions, nothing prepared us for the amount of time we had to spend in the car. Ubud Central is a 40 min drive away! Kuta is 2+ hrs away. And so is the airport. If you stay at this hotel, be prepared to spend majority of your time within the premises as there is nothing to do nearby. No coffee shops, massage parlours or anything even remotely fun. And, if you plan to drive someplace, you will spend so much time in the car that getting there and back is going to make the entire trip pointless.
I enquired via email about wheelchair accessibility at the property and was assured my mother would have no issues going anywhere within the property. To our shock, as soon as we got off the car, the entrance to the hotel had stairs with no arrangements made for wheelchair users. My mum had to literally crawl up the stairs to get to the lobby. Seeing her this way was a terrible terrible start to the trip. During the 3 plus days, the hotel staff had to leave ft my mother with her wheelchair up and down the stairs, which is not dignified. Everywhere in the hotel, moving from one section to the other, there was shallow step which is not an issue for assisted wheelchair users. Although I was shocked that a Marriott property claiming to be part of the Autograph collection didn’t think and plan for something as basic as wheelchair access.
While I did check the distance of this property from attractions, nothing prepared us for the amount of time we had to spend in the car. Ubud Central is a 40 min drive away! Kuta is 2+ hrs away. And so is the airport. If you stay at this hotel, be prepared to spend majority of your time within the premises as there is nothing to do nearby. No coffee shops, massage parlours or anything even remotely fun. And, if you plan to drive someplace, you will spend so much time in the car that getting there and back is going to make the entire trip pointless.
