Name: Home2 Suites By Hilton Riverside Downtown
Address: 3870 5th Street, Riverside, 92501, US

2/10

Poor

02 Aug 2026

Carina

The hotel is lovley, the only problem was the staff. Maria made my stay a uncomfortable one, I was planning on extending it was barely 10:30am and she told me to get out of the shower to go downstairs and pay. Also, the housekeepers just walk in without giving me a chance to open the door.

10/10

Exceptional

02 Aug 2026

Rosalba

Really clean

10/10

Exceptional

31 Jul 2026

Shirley

Exceptional place to stay when visiting riverside. 5 minutes to downtown with lots of places to dine in

10/10

Exceptional

30 Jul 2026

Hector

Overall stay was fantastic

10/10

Exceptional

30 Jul 2026

Carina

We had a great time.

10/10

Exceptional

29 Jul 2026

Ernest

From parking to the front desk to room the hotel stay was safe clean , comfortable and enjoying. The stay was outstanding. Looking forward to the next time.

10/10

Exceptional

27 Jul 2026

Jee Won

N/A

10/10

Exceptional

26 Jul 2026

Mario

👍

4/10

Poor

24 Jul 2026

Anthony

7-17-26 Stayed 3 days
On first arrival the lobby door was locked. I rang the bell for 10 minutes. No one came. It was about 4pm. Only got in when a guest with a key entered. This was very frustrating and a security breach. The front desk, Bonny said they were in the back. Poor attention and unsatisfactory. One of 2 elevators inoperable. One of two washing machines inoperable. Pool was dirty: floating hairs and hair and dirt on bottom of pool. Parking was shared with Hampton Inn. Expedia did not list a daily parking rate of $29. Very deceptive and unsatisfactory. Overall this Home2Suites wouldn't be a choice because the Hyatt and Marriott and Hampton Inn each are within a block. Not happy with Expedia! T. 7-17-26

10/10

Exceptional

21 Jul 2026

James

Very clean and friendly

Family_with_children

10/10

Exceptional

20 Jul 2026

Jose

Great location, really good breakfast, big enough room for my family , they didn’t mention the parking lot fee that wasn’t bad just didn’t know about it.

Family_with_children

4/10

Poor

19 Jul 2026

tuesday

What I found very alarming today as it was during breakfast the young lady at the front desk was on Her phone will I stood there for a minute before she gave me her attention. When I checked out at the front desk she didn't tell me that I needed a key card to leave the parking lot .

Partner

10/10

Exceptional

13 Jul 2026

jiju

Clean rooms, good gym, good breakfast. Overall was a nice feeling staying there.

Family_with_children

8/10

Excellent

09 Jul 2026

Yadira

Overall it was a good choice for a family visit. I wasn’t a fan of paying for parking at the tune of 29 daily when it wasn’t disclosed at the time of reservation. It was mentioned at check in and at that point we had no options. Breakfast had several options but they don’t change. Same food everyday, not a big deal if you’re there only a few days but might get old if you are planning to stay longer. Elevator was down the 4 days we were there, so only one elevator and no stair access. Our room wasn’t clean at check in, but they did right by cleaning and restocking next day. It was too late to move 3 kids. Great option for families in the Riverside area. Great area as well, but things could be a bit better.

Family_with_children

10/10

Exceptional

07 Jul 2026

melissa

It was a very good experience they were ready, we did a short meet greet and off we went to rest shower and get ready for the event we came to see. After tge event we enjoyed dinner that was so welcoming, comfortable and relaxing. Well worth the money and time spent. We thank you for all the excellent services. It made us really enjoy our weekend experience

Family

10/10

Exceptional

06 Jul 2026

Kirsten

I really enjoyed myself, and appreciate the staff and how they make you feel at home. It was a home away from hime!

Family_with_children

8/10

Excellent

06 Jul 2026

Josue

Es bastante cómodo, cuanta con un refrigerador, microondas, tostador, incluso platos vasos y lo necesario para comer, me parece muy cómodo si bas con la famosa es bastante amplio

10/10

Exceptional

06 Jul 2026

Octavio

Great place

10/10

Exceptional

03 Jul 2026

Stephanie

Room was clean, staff was super helpful

Family

10/10

Exceptional

02 Jul 2026

Michelle

All was great. Love the place.

10/10

Exceptional

30 Jun 2026

Mark

Large, clean room, very helpful staff, nice place

Pet

10/10

Exceptional

28 Jun 2026

BRITTNEY

Everything was great for the actual stay! People were nice, breakfast was great, and location is great for all the other businesses around! Only thing I didnt expect was that the parking garage is on the side street (not towards front of property where GPS will take you) and fills up very quickly! You also are charged 30 a night for parking charged to the deposit of the room. While I understand since it is a busy part of town, it was unexpected when we arrived especially since it was so full we, among others, had much difficulty finding parking.

Partner

8/10

Excellent

26 Jun 2026

Jaime

Obviously there isn't much the hotel can do about it but there were kids running through the hall all night and there were doors slamming at 6am as well. Thank goodness I had to wake up early.

Self

8/10

Excellent

21 Jun 2026

Brian

Spacious, nicely appointed room and comfortable beds. Breakfast was particularly nice.

Pet

10/10

Exceptional

17 Jun 2026

michelle

I just have to say I love home2 suites. Places to stay

Partner

10/10

Exceptional

15 Jun 2026

Karen

Clean room, staff, breakfast everything was perfect

Friends

2/10

Poor

14 Jun 2026

Vanessa

Parking is terrible. I was going to get charged to park in overflow without a gate or security. Figure out the parking situation. Check out is 11.
I was bothered 4 times by housekeeping.

Partner

10/10

Exceptional

13 Jun 2026

Karissa

Clean, updated, and great location for walking around, coffee, and restaurants!

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Mark

Very comfortable.

Family

10/10

Exceptional

08 Jun 2026

Angella

We loved our stay. There is a cafeteria type restaurant/s in walking distance that was so yummy. Made meal planning easy.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Leticia

There’s a fee for parking, but parking is limited, as parking is shared with another hotel. I had to park on the street. It was hard to find street parking and a parking spot in their parking garage

Family

4/10

Poor

06 Jun 2026

Cathy

We stayed 5 days, due to our house having work done. 2 people and 2 cats. The room is nice, fridge and microwave no stove. The room itself was not clean, we found hair in the shower, Bobby pin on the floor, trash on the floor, crumbs everywhere. The ac worked but was very loud. The bathroom has a sensor lights, so it would go off when the person in the shower. Parking $29 a day, and they share the parkinglot with another hotel, so it was always hard to find parking. The breakfast was meh A couple cereals, toast, old muffins, waffles, fruit, under cooked chicken patty, and potato wedges. It was the exact same everyday. Then after checkout they tried to overcharge me 4 times. I had prepaid the room and paid $250 deposit on check in. Upon checking out they charged an extra $200 as they said they didnt show the deposit. Then they tried to charge it twice more, I had to block my card. I even showed them they took the deposit out 5 days prior.

Partner

10/10

Exceptional

01 Jun 2026

Natalia

Property is nice and clean and feels renovated. Big spacious rooms. The included breakfast was unexpectedly really good. My only minus is having to pay for parking, that adds up the to overall cost, but I guess it’s the same everywhere around.

Family

10/10

Exceptional

01 Jun 2026

Hector

We loved the breakfast in the morning very clean and quiet staff was helpful and nice love the inside parking

Family_with_children

10/10

Exceptional

01 Jun 2026

Brandon

Everyone was nice. The hotel was clean and the breakfast was delicious. Definitely recommend to stay here.

Friends_and_family Family

8/10

Excellent

22 May 2026

Richard

The issues that I had was the extra charge for the parking feels like a penalty for staying there. The front desk doesn’t accept cash for the snack store. Stayed 3 nights and our room didn’t get made.

Friends_and_family Family

8/10

Excellent

17 May 2026

Nancy

The room was clean. The bed was very comfortable.
There was paid parking, $29 plus tax.
The area was very nice and safe.

Partner

8/10

Excellent

15 May 2026

Raquel

Property and room were exceptionally clean. Neighborhood is in a little bit of a sketchy area so there is a parking garage. However, staff never informed me how to park inside a parking garage so that was difficult and they were not clearly communicating. Other than that, a great stay.

Partner

10/10

Exceptional

13 May 2026

Cheryl

We recently stayed at this hotel and had an overall pleasant experience. The room was clean and well-maintained, which made my stay comfortable. The staff were friendly and accommodating, always ready to assist with any requests I had.

The food at the hotel was okay; it met my needs. There are restaurants nearby. One thing to note is that paid parking is available, which is worth considering if you plan to drive.

I would recommend this hotel for its cleanliness, the surrounding eating spots, and friendly service.

Friends

4/10

Poor

12 May 2026

Hasmik

The check-in process is unnecessarily complicated, especially for late-night arrivals. Guests must first park on a yellow curb in front of the hotel, just to get their keys and instructions. The actual parking lot is located around the corner and shared with another property; once parked, navigating back to the hotel requires finding an obscure rear walkway. To make matters worse, upon finally entering my room, I found the bathroom floor was incredibly dirty and sticky. The entire experience was frustrating and fell short of basic hospitality standards.

Self

8/10

Excellent

11 May 2026

Veronica

Breakfast good. Parking lot a bit of a distance.

10/10

Exceptional

04 May 2026

Viktoria

Great hotel, free breakfast

Family_with_children

10/10

Exceptional

03 May 2026

HILDA

The young woman at the front desk was very helpful. She gave us direction and suggestions for places to eat. I love staying at this hotel!

Friends

10/10

Exceptional

02 May 2026

Josephine

There was actually a quite lovely view of hills from my window. I enjoyed the pool, and thought they made great use of a fairly small outdoor area. Nearby street photo booth was fun.

Friends_and_family Family

8/10

Excellent

01 May 2026

David

Was told that 1 welcome snack was to be shared by 2 people!!!
Really? Not very generous HILTON.
Clean room, but housekeeping did not service the room, despite saying they would.
Good breakfast, but limited fresh ripe fruit.
Parking was tight.

Partner

10/10

Exceptional

27 Apr 2026

Misyy

Great place to stay, definitely would recommend

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Rachel

The staff was very friendly at the front desk. The pool was nice. You can get pool towels at the front desk. Everything was really clean. I just wish the windows opened in the room so some fresh air could circulate. There were some microwaveable dinner options at the little store by the front desk. We didn’t get to enjoy the free breakfast because a huge group was staying there and we didn’t have time to wait in line for 30 people since we had to catch our flight, but that wasn’t anyone’s fault. I would just say get there before the buffet opens at 7 so you can get in line if you notice a huge group staying at the hotel. Lol We got in line just a few minutes after 7 and it was too late. We had to bail after 10 minutes. You can park for free on the streets nearby to avoid the $29 parking fee.

Family_with_children

10/10

Exceptional

16 Apr 2026

Lisa

Very peaceful

6/10

Pleasant

12 Apr 2026

Lesley

The shower had hair on the wall, small hair on the floor, and there was no do not disturb signs available in the room. The staff was very friendly and their snack shop was well stocked. I’m disappointed in the cleanliness of the room. I would’ve complained but I didn’t notice until after my daughter had already showered. Parking was convenient and the location was walking distance to Starbucks and restaurants.

Family_with_children

8/10

Excellent

12 Apr 2026

C

Clean room nice staff

Self

10/10

Exceptional

10 Apr 2026

Desiree

All was well nice facilities and parking was convenient 👌

Family

10/10

Exceptional

05 Apr 2026

pedro

Everything was great except the $29 to park my car. After $210 a night an extra $29 to park is weak. I parked on a street next to the hotel for free. I was super glad the next day my car was still there.

Family_with_children

10/10

Exceptional

05 Apr 2026

Yadira

Overall our stay was amazing. Definitely going to keep it mind for future trips.

Family_with_children

10/10

Exceptional

02 Apr 2026

Thomas

Yes and items were marked for allergy concerns

Partner

10/10

Exceptional

30 Mar 2026

Jamie

The property was clean, comfortable, and had everything necessary.

Friends

10/10

Exceptional

26 Mar 2026

Luis

Great overall

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Phyllis

I was here for a conference. The staff was amazing. The room was very clean.

Self

10/10

Exceptional

23 Mar 2026

Lizza

No complaints

10/10

Exceptional

21 Mar 2026

Amanda

No complaints

10/10

Exceptional

21 Mar 2026

Jennifer

The beds were so comfy and slept great ! Wonderful experience

8/10

Excellent

21 Mar 2026

Alden

Nice location and good hotel. Parking on the street was tricky and otherwise very expensive.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Israel

Clean

6/10

Pleasant

09 Mar 2026

Charlotta

Upon arrival check in was ok. The parking lot had 3 levels. The disappointing part was when the elevator was out of order and I had to carry all my luggage up and down the stairs to get into the hotel ( as a senior citizen that’s very taxing) The room was very nice and clean ,but the room had two broken air conditioning that constantly made loud thumping and banging sound all day and night. They sent someone to fix the problem but that did not work. Other than that ,it could have been a beautiful experience.

Partner

10/10

Exceptional

04 Mar 2026

Alana

I had my family stay here for two weeks and it was very comfortable and inviting. I appreciated the breakfast offered every morning, the helpfulness of the staff any time we needed anything and the proximity to restaurants and downtown. I would absolutely recommend this location to anyone who needs a home base for a weekend or longer.

Family

2/10

Poor

24 Feb 2026

Taylor

Well, one we get to the property and it’s $29 a car to park which was never stated so we had to park two blocks and carry our bags all the way to the hotel. Once we arrived and got to the room, there is multiple kids upstairs running around stomping sounded like they’re playing on a jungle gym all night and then again started at 7 AM in the morning. I called multiple times to let the front desk know, and all they did was say they’re not answering the phone in the room, and it continued till we checked out very disappointed in the way the staff handled this I will never be returning, especially for the price that I paid for a room for one night in Riverside

Friends

10/10

Exceptional

21 Feb 2026

lily

Yes

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Edgar

Clean room, good breakfast options, and easy parking accessibility.

Leisure Family_with_children

2/10

Poor

16 Feb 2026

Leanne

When we arrived, we were told that the parking was not included with the room. When i asked if i could pay for the parking, i was told the parking lot was full. We had to find a parking on the street, that took almost 30 mins to find. When we finally got to our room, when opening the door, a broken bowl was shaddered all over the floor. When i called the front desk, he seemed confused and didnt seem to be in rush to help us. Definitely wont be staying here again

10/10

Exceptional

13 Feb 2026

EDEN

Excellent location , great breakfast!

10/10

Exceptional

08 Feb 2026

Steve

The room was spotless and the staff very friendly. When keys are issued, I would suggest patrons are told about using the key in the elevator. There is a sign but it is very slmall.

Business Friends

10/10

Exceptional

05 Feb 2026

Diana

Room was modern and spotless. The bed and the sheets were terrific. Best pillows ever!!

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Jose

Like the parking, ok only thing I got charge for parking and I didn't have a car park not ok, room was excellent so seemed like you stayed in a suite wich that was amazing, breakfast was included which again amazing and was really good just the bad part was the charge of parking

Partner

10/10

Exceptional

04 Feb 2026

Jirapon

friendly and helpful staffs, clean room, quiet, free breakfast, convenient

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Charles

Clean, nice room for the price. Parking structure and full fridge, microwave, utensils. No bottled water in room though

Leisure Friends

10/10

Exceptional

25 Jan 2026

Vijay

Yes, all good. One point to mention: the EV charging spots should ideally be reserved for EVs, or at least enforced when general parking is full. Yesterday we had to drive back to find a charging station because the EV charging spots were occupied by non-EV cars, even though there were plenty of regular parking spots available.