DoubleTree by Hilton San Bernardino

2/10

Poor

04 May 2026

jose

I would never stay in that hotel again.

Partner

10/10

Exceptional

04 May 2026

Jonni

I recently stayed at DoubleTree by Hilton and had an excellent experience. The hotel was clean, comfortable, and the staff was friendly and welcoming. Overall, it was a really nice stay and I enjoyed my time there.

The only thing I wish they offered is complimentary breakfast, as that would have made the experience even better. Aside from that, everything was great and I would definitely stay here again.

Family

10/10

Exceptional

04 May 2026

Antonette

Great

8/10

Excellent

04 May 2026

Ana

Tranquilo para descansar.

Family_with_children

8/10

Excellent

03 May 2026

Amr

Excellent breakfast and rooms amenties.
Parking should be included. Given the room rates

Business Partner

4/10

Poor

02 May 2026

Gildardo

No body wash,No shampoo, room not clean old furniture sofa, this is first time I paid for parking lot and breakfast too, they charge you for everything including water...

Family

10/10

Exceptional

01 May 2026

Rosa L

Love the costumer service very clean

Partner

2/10

Poor

30 Apr 2026

Basil

We arrived April 23rd 2026 to spend a night on our way to phoenix. No advanced notice of a pending planned power outage As I started the check in process at the front desk, I was given a piece of paper to notify me of planned power outage between 11pm and 7am that night. Being worn out and tired, I didn't make much of it but I have sleep apnea and rely on power to breathe through my cpap machine. To make matters worse, the Hotel room had a moisture mildew smell that was immediately noticeable upon entry. The wall where the dresser and tv sit was riddled with moisture damage.
Shortly after the power went out 11ish, I woke up gasping for air. This is scientifically proven, I was given my test results when tested for sleep apnea in 2012, my heart stopped beating on average of 12 times per minute, this is not hearsay. Sleep apnea causes severe breathing difficulties which cause the heart to stop beating. To say it was the most miserable experience at a hotel stay would be an understatement. According to a google ai search I did while at the hotel, the area of California is given a 3-10 notice by the utility company.. We should have been advanced notice and when I asked the front desk clerk why a notice wasn't given, she said we don't have the ability to do mass emails. Nonsense!

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Dejuan

Loved our stay. We will see you next year!

4/10

Poor

28 Apr 2026

Terrie

I have dated this hotel previously. This time they put me in the east Tower. The bed was horrible. The water pressure was horrible. The towels felt like sandpaper. They do offer a breakfast, but it should be free. We shouldn’t have to pay $10 a person or I press it that I would get free at different hotels.

Self

8/10

Excellent

28 Apr 2026

Julie

The staff are helpful and professional. The room is clean.

Partner

6/10

Pleasant

27 Apr 2026

Dennis

Not there fault, but electricity off all night so couldn't use apnea machines. Rough night.

10/10

Exceptional

27 Apr 2026

Kendarrick

Overall 10/10 highly recommended.

2/10

Poor

27 Apr 2026

Jasmine

Bedding was not clean. I was not moved to another room. When asked I didn’t even stay in that room waste of money.

Family_with_children

10/10

Exceptional

26 Apr 2026

Meagan

Wonderful staff and great location

Family

4/10

Poor

25 Apr 2026

Randall

No luggage carts
My free breakfast wasn’t free
Just not a pleasant experience

10/10

Exceptional

25 Apr 2026

Mary

Staff is very professional, friendly and accommodating to your needs. 😃

Partner

2/10

Poor

25 Apr 2026

Tanvi

I don’t know if all rooms are like that but the one I got felt like a prison. No windows. Dark corridors. Depressing.
Breakfast - most items were stale. Specially baked ones.

Family_with_children

6/10

Pleasant

25 Apr 2026

Michael

The no complimentary breakfast was sad to hear. No tv package was not good.

Partner

4/10

Poor

25 Apr 2026

Lawrence

This hotel was notified the week before our arrival date that they would be without power from 11pm-4pm and didn’t bother to make anyone aware before check in. We drove 3 hours to get there and arrived late at night, we couldn’t go hunting for a new hotel at that point. We had NO AIR CONDITIONING and were very uncomfortable though the night and if there would’ve been an emergency there were no lights.

Terrible communication choice on part of the hotel!

Family_with_children

8/10

Excellent

24 Apr 2026

Antonette

Everything was great, except for the inconvenience of all the electricity was shut off at 10:40pm - 4:15 am. Due to something with the electric company. Other than that, it was great.

10/10

Exceptional

21 Apr 2026

laquisia

It was very clean.

Partner

10/10

Exceptional

21 Apr 2026

Maria

Very quiet

Partner

8/10

Excellent

21 Apr 2026

Lafrancesca

Everything was good but the phone didn’t work in the room. Being disabled that can be a problem. Other than that staff was super nice and helpful and the property was clean and updated. And the food was really good at the cutting board restaurant. We enjoyed our stay.

10/10

Exceptional

21 Apr 2026

maria

Great stay

Friends

10/10

Exceptional

20 Apr 2026

Domingo

Everything was great just what you would expect. Friendly staff and clean room.

Friends

10/10

Exceptional

20 Apr 2026

Marie Joy

Staffs are friendly and worth staying..

Friends

10/10

Exceptional

17 Apr 2026

Andrea

The staff at this hotel was exceptional. Every single member was incredibly helpful and kind.

We were trying to find the pool when a staff member noticed us and said, “You look like you’re trying to find the pool.” He then walked us right there. (I think it was someone from the maintenance department), but I’m not sure. He was amazing. Most associates would have walked right past us and not helped. He not only helped us but did so without us having to ask.

Once we got to the pool, we noticed that the door was broken (it was totally user error). Another associate came to help us out and made us feel like we were idiots.

I didn’t drive to the hotel; I got an Uber. However, an hour before checkout, I got a rental car. They waved us in and out without charging us the parking fee because we were there for a short time.

I will definitely be back to this location. Everyone went out of their way to make our staycation a great experience, and it didn’t go unnoticed. Thank you for making our stay so enjoyable. ❤️❤️

Partner

10/10

Exceptional

17 Apr 2026

Andrew

Clean room

10/10

Exceptional

15 Apr 2026

Ashley

Walking distance the stadium. It’s a Perfect location for that

Partner

10/10

Exceptional

15 Apr 2026

Brian

Clean and reasonable for the price. Great value, comfortable room, nice bed and pillows. I enjoyed my stay.

Self

2/10

Poor

15 Apr 2026

C

No amenities, firstly. When you book it says free parking, but they charge parking when you arrive. There was a cockroach in the washing machine. Our room had random beer in the safe, and there were pistachios on the ground. I don't drink for health reasons, and I'm allergic to pistachios so that was just all kinds of off. Overall, unsafe and unclean.
Above all else, in the middle of our stay, we were quite literally accused of smoking and having some kind of ash fall out a window. We were literally eating crackers.... They also mentioned some kind of smell, I had a lot of candles going to make up for the sewage smell all over, but I guess that was the wrong thing to do as well. Basically if you want to be gaslit into being told you're a smoker and get kicked out by some 6 foot 2 security guard with a cop complex. Come here.
I'm five feet tall, 95 pounds and disabled, and this guy was ready to drag me out for asking about specifics. It was honestly scary, and they didn't even let me get a word in to ask what they were even talking about. This entire ordeal made me pretty sick, physically, as I was forced out of a building with no care on my ability to move properly. With no ability to speak for myself or to even suggest maybe they were at the the wrong room. Because of this, I missed picking up medications. I had to go to the doctor to make sure my heart was ok after being rushed so badly. Fairly crazy experience that left us feeling physically and emotionally ill.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

B

The breakfast was good and had a nice verity to chose from. House cleaning was not very good. I had a five day stay and the room was only vacuumed once and not very well that time. I returned at 3:30 pm on my last day and my room had not been cleaned, fortunately I saw someone from house cleaning and she said she would clean on her way out. I was not able to sleep due to the noise of equipment or some kind of machinery cycling on and off constantly. I texted the desk a few times and they said they would have maintenance check it out but from my knowledge they never came. I must say my stay was not very pleasant.

Partner

10/10

Exceptional

13 Apr 2026

Jacob

Love this hotel! Besides elevator going to the 600 rooms. The one on the right doesn't feel stable on the floor boards but everything else is amazing!! Breakfast is always the best!! Love this hotel! So close to everything as well!

Partner

8/10

Excellent

12 Apr 2026

David

Breakfast was good and gym was nice

Partner

10/10

Exceptional

11 Apr 2026

Raylene

Great

10/10

Exceptional

11 Apr 2026

Raylene

Great

4/10

Poor

11 Apr 2026

Mike

Shower was dirty, bedding and carpets were stained.

6/10

Pleasant

10 Apr 2026

Victor

Gym couple use some updated equipment and other tools to use for cables. Cable machine needs to be cleaned heavily if not completely replaced.

Friends

10/10

Exceptional

09 Apr 2026

terrie

This is an excellent hotel! The staff is very friendly and the jacuzzi is terrific. The breakfast is also awesome. 👏

Self

10/10

Exceptional

05 Apr 2026

William

It was good but I didn't like the surprise parking charge.

Self

10/10

Exceptional

05 Apr 2026

Alex

Great everything!!!!

Self

2/10

Poor

02 Apr 2026

Oscar

They gave away my room, charged me for another room and hid for five days so they couldn’t get my refund. Also had talk to a front desk a day prior to check in and still gave away my room, More likely will have to talk to a lawyer

Friends

10/10

Exceptional

02 Apr 2026

Niva

Clean and comfortable room.

Partner

10/10

Exceptional

01 Apr 2026

Kheck

The staff is really amazing! My only complaint is that the carpets are dinghy and the walls need to be cleaned. The bed was very comfortable. It seems as if this was once a great hotel but it is losing its luster due to age and it is in need of a deep clean.

Family_with_children

10/10

Exceptional

30 Mar 2026

Sandra

The staff was really friendly, the hotel was very clean and the fresh baked cookies when you check in were so delicious

Family_with_children

2/10

Poor

30 Mar 2026

Grettir

Our first night there had us wait over 4 hours for our room to be ready, it wasn't until I repeatedly asked the front desk staff that they got us to our room.

The moment we get to our room, we realize the room had no ac, so for the next 2 hours we were trying to get ready for our festival in the heat (during a heat wave as well).

Annoyed as we were, we had no real complaints and just thought, these things happen, we are usually very patient people.

However, Sunday night at 2:30 am, we are called down by security to let us know that on their secured lot, all 4 wheels of my car were taken.

How that happens with security on site is beyond me...

When reached out to me by the hotel manager Megan, she does let me know that they do have a policy of no liability for the car, which I understand, this is an insurance issue. But the fact that I requested some kind of discount to my room, for the inconvenience and ruined experience, which is still something the hotel should strive for.
I am met with a \"I'm sorry but that's not our problem\"

I am saddened by this, since this was our third time staying here, and we really liked the hotel, but this is our last ever stay and I can not recommend to anyone to stay here, with this kind of commitment to customer satisfaction.

Partner

10/10

Exceptional

30 Mar 2026

May

Breakfast was great and room was clean.

Friends_and_family Friends

6/10

Pleasant

29 Mar 2026

Jessica

3day stay. Our bathroom didn’t have any hot water after the first night. AC unit was loud. Elevators are small, barely fit 3 people and their luggage. Staff was friendly, lobby clean. For the amount of money they charge people they can at least have a decent pillow, hot water and give their rooms some TLC.

Family

10/10

Exceptional

29 Mar 2026

Mario

😎

8/10

Excellent

28 Mar 2026

Makenzie

Room was nice and clean and hotel offered lots of amenities. Came during festival time and only downside is it got way too expensive and was denied an extended check out. Unfortunate that breakfast is not free either considering how much i spent already

Friends

6/10

Pleasant

28 Mar 2026

Robert

Needs remodeling

10/10

Exceptional

27 Mar 2026

Cynthia

Great staff…rooms are clean and updated.
We enjoyed the bar and restaurant.

Partner

10/10

Exceptional

25 Mar 2026

Yesenia

Spa was very relaxing

8/10

Excellent

25 Mar 2026

Mary

Clean room. Great customer service

Partner

10/10

Exceptional

25 Mar 2026

Alex

Everything was perfect and the bar staff/reception staff was amazing!!!! Thank you for having me!!!!

Self

10/10

Exceptional

24 Mar 2026

Abdalfatah

Amazing staff

Family_with_children

10/10

Exceptional

23 Mar 2026

Santiago

Estaba bien el lugar cercas del freeway

Family

6/10

Pleasant

23 Mar 2026

Rocio

It was dirty and they needed to clean it up

Family_with_children

10/10

Exceptional

22 Mar 2026

Thomas

Clean rooms. Safe location, very friendly staff

10/10

Exceptional

22 Mar 2026

Michael

Great stay,

Partner

10/10

Exceptional

22 Mar 2026

Alicia

I stay here every time I visit my family. They are a great staff. Annika has a great team, she’s amazing as well.

Self

10/10

Exceptional

21 Mar 2026

Trashon

This is one of my favorite Hotels to stay in when i come to California.

10/10

Exceptional

21 Mar 2026

Kheck

It was a great hotel with comfortable beds. The only downside was that the carpet and the bathroom walls were dirty. The check-in area was loud with noise coming from the bar and the elevator hallway which made it difficult to hear the staff.

Family_with_children

4/10

Poor

18 Mar 2026

Tiffany

I stayed 4 days and my room never got serviced and I have no clue what the smell was in my first room

Partner

10/10

Exceptional

18 Mar 2026

Casey

Clean room. Helpful staff. Good location.

10/10

Exceptional

18 Mar 2026

Javier

Good place

10/10

Exceptional

17 Mar 2026

Roberto

Great Staff

Family_with_children

10/10

Exceptional

17 Mar 2026

Ruth Ann

Great service

10/10

Exceptional

16 Mar 2026

Aaron

Great Place to Stay at the time for the price we got! Would recommend if staying in the area or even to the Yaamava Casino which is a 20 min drive from here!

Partner

10/10

Exceptional

15 Mar 2026

Carmen

Clean room, great guest service

Family_with_children

10/10

Exceptional

15 Mar 2026

Yawatta

Front Desk top notch. Friendly and accommodating.

Business

10/10

Exceptional

15 Mar 2026

RUDY

Yes

Family

10/10

Exceptional

15 Mar 2026

Angie

Everyone was friendly & attentive.

4/10

Poor

15 Mar 2026

Kimberly

My stay was okay, but there were a few issues. There was a constant clicking/tapping sound from the ceiling, especially in the bathroom, and the AC wasn’t working at first until maintenance fixed a thermostat conflict. The next night engineering came again even though it was already resolved, which showed poor communication between the front desk and maintenance. Staff were polite, but the experience was a bit disappointing.

Self

10/10

Exceptional

15 Mar 2026

Angela

Good

Family_with_children

10/10

Exceptional

15 Mar 2026

Jason

Good hotel for a business trip.

10/10

Exceptional

14 Mar 2026

Nemi

Didn't use

10/10

Exceptional

14 Mar 2026

Jessica

The best ever!! Clean and nice!!

Partner

8/10

Excellent

13 Mar 2026

PIERRE

I was very surprised that I had to pay for parking. Hotels.com should in some way flag the additional cost. I may have selected a hotel that did not charge for parking, but it was already too late for me to change.

Partner

10/10

Exceptional

13 Mar 2026

Natalie

Everything wss very comfortable.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Ahmad

Good

10/10

Exceptional

11 Mar 2026

Lawrence

I only stayed for one night but the room was nice and clean the property was well kept and the employees seemed to be on point. I was most impressed with the bartender Sarah she was super friendly and nice made me feel very welcome. bed was comfortable bathroom was clean

Self

10/10

Exceptional

11 Mar 2026

Eileen

Beautiful hotel. I was very happy

8/10

Excellent

10 Mar 2026

Haley

Did not like all the soft lighting in the rooms. Bathroom very much needed a fan to combat steam and longer shower curtain. One of the elevators constantly jumped.

Partner

6/10

Pleasant

10 Mar 2026

Angelica

The only reason I give this a 3 star is because the shower soaps weren't full or nearly full so the morning when I was getting ready for work at 4am. I did run out of shampoo and body wash. Maybe 4 pumps of each.

Partner

10/10

Exceptional

10 Mar 2026

Sandra

Way better than expected!!! Great for the price!

Friends

8/10

Excellent

09 Mar 2026

Terri

I requested an adjoining room. They gave me a room on the first floor and a room on the second floor.. they gave us a handicap shower on the lower floor, which I requested a bathtub. we are Hilton members Gold members.. I thought they would’ve been a little bit more accommodating

Partner

10/10

Exceptional

08 Mar 2026

Michael

Nice and clean

10/10

Exceptional

08 Mar 2026

Elizabeth

Clean room and great breakfast options available. Location is great and has many restaurants nearby.

Family_with_children

10/10

Exceptional

08 Mar 2026

Brandon

Yea

10/10

Exceptional

06 Mar 2026

Edward

Everything was clean

Self

10/10

Exceptional

06 Mar 2026

Monica

Great stay and location. Would definitely stay here again.

Family

10/10

Exceptional

06 Mar 2026

Jose

Clean room!
Easy freeway access and lots of restaurants in the area

Partner

10/10

Exceptional

06 Mar 2026

GEORGE

It was a great stay

Friends

8/10

Excellent

05 Mar 2026

Sarah

The hot tub was clean and relaxing, the room was decent. My only complaint was the elevators, part of the floor was peeling back and it made a scary sound when stopping.

Friends

10/10

Exceptional

05 Mar 2026

charles

Excellent staff from the front desk to the restaurant!

Self

10/10

Exceptional

05 Mar 2026

Rosalind

Staff upon arrival were friendly and welcoming. Gave helpful information for my stay. Accommodations that were important were adhered too!