Name: Extended Stay America Suites Redlands
Address: 1700 Orange Tree Ln, Redlands, 92374, US

6/10

Pleasant

30 Jul 2026

Meagan

Staff is always friendly when I stay here, I usually don't have issues. This time when I checked into the room there were bugs in the bathroom and by the window. The microwave kept glitching. The room looked like it wasn't cleaned all the way I found trash and beer bottle tops under the bed.

10/10

Exceptional

29 Jul 2026

Leah

Close to freeways and shopping, cleaning and quiet

10/10

Exceptional

21 Jul 2026

Leah

Very nice easy to find clean close to stores and freeway

6/10

Pleasant

20 Jul 2026

Stevie

Electric issues here

10/10

Exceptional

20 Jul 2026

Stevie

Clean rooms

8/10

Excellent

20 Jul 2026

Stevie

Staff was excellent

8/10

Excellent

18 Jul 2026

Martin

Tyvm...well done!,,..........

2/10

Poor

16 Jul 2026

Melissa

I booked a last minute stay at this hotel I checked in pretty late last night then after being in the room a few hours I ended up leaving I couldn’t stay in that roach infested hotel every where I looked there was roaches in the room which is terrible since they have fridge and microwave available the room looked clean as I walked In then I noticed my blanket was full of stains and the roaches started coming out slowly I couldn’t sleep there after that and ended up leaving. Requested a refund for this inconvenience and haven’t heard anything yet from anyone. I hope they get a pest control out there soon and things get better. This is unhealthy and unsanitary I would not stay here again.

Self

10/10

Exceptional

15 Jul 2026

Leah

Staff very nice and helpful

Family_with_children

2/10

Poor

14 Jul 2026

Krystal Gray

Good luck

10/10

Exceptional

13 Jul 2026

Leah

Very nice

4/10

Poor

11 Jul 2026

Eduardo

The room was duty and the blinds were broken

Self

4/10

Poor

23 Jun 2026

Meagan

Bugs in the bathroom, door handle broken. The water pressure in the shower wasn't the best. Usually I dont have any complaints when I stay here but this time it wasn't an enjoyable stay. The staff is friendly and very helpful.

Self

2/10

Poor

13 Jun 2026

david

Bed bugs and smelled awful. The health department needs to come in and investigate

Family_with_children

10/10

Exceptional

08 Jun 2026

Stevie

Clean rooms, staff was courteous and helpful, and it was a overall good stay

Partner

6/10

Pleasant

07 Jun 2026

Jose

A 6 out of ten everything was ok. Ac worked tv worked. The only thing I didn’t like was the couch in the room. The couch was wore out like someone has been laying up on it for years lol everything else was ok.

Partner

2/10

Poor

30 May 2026

Kyna

I accuse left my pillow case there and called back the next day after u checked out and they said they threw them away! The attitude was horrible and even hung up on me!
I’d never go back to that hotel again!

Family

2/10

Poor

29 May 2026

Krystelina

The housekeeper was the nicest and most helpful person. The staff were not helpful or available at all. Do not stay here. Parking smelled like weed and furniture had cat claw marks on it Dirty towels with shoe marks on them and hair from previous guests. I waited almost an hour for the stint staff to come to the desk (housekeeper called her on her personal phone) stay away. Again, the housekeeper was so kind and the most helpful person in that building. She even got a luggage. Art for me from the third floor to help me with my bags. Front desk staff were rude and unavailable.

Self

8/10

Excellent

28 May 2026

Meagan

I stay here often and never really have any major issues. This time there was an issue with the TV and microwave not working but it was resolved. The bed wasn't the most comfortable but it was decent. Staff is always friendly and helpful.

8/10

Excellent

24 May 2026

Anthony

I like that the rooms are very spacious. Only thing I didn't like was the first 3 days I was here the TV was not working. And when maintenance man came to fix it he was really loud and rude. Very unprofessional. Other than that it gets 4 stars from me overall.

Family

2/10

Poor

21 May 2026

Michael

Property was dirty and filthy. Too many pets were loud and it was inconvenient. Room was dirty and wasn’t clean at all. I got 2 separate rooms and both were dirty, nasty and uncomfortable. I got a refund and wouldn’t recommend this hotel to anyone.

Partner

10/10

Exceptional

20 May 2026

Meagan

Mari (I think that was her name) was extremely helpful and accommodating when I checked in. There was an issue with the room I was given I let her know , and she switched my room right away. The room was decent everything worked how it was supposed to.

Self

2/10

Poor

18 May 2026

Ruth

I booked with Expedia. When I got to the hotel the receptionist said, that had no rooms available. Terrible experience I don’t know why the hotel let the transaction go through if they know they have no availability. I was stuck with calling Expedia, and getting my refund.

4/10

Poor

17 May 2026

Dawn

Roaches. Stained bedding and towels. No blanket on bed. No drapes broken blinds. Broken security lock.

Partner

2/10

Poor

15 May 2026

Garrett

This was nothing short of John Candy movie experience, the room was made up but not clean, lots of red flags for bugs but none in obvious view. Shortly after with the AC full blast and the TV on I got to bare witness to a scene straight out of Jerry springer outside with a old man fighting his 2 girlfriends and there kids followed by police, the fight came inside, low and behold the room right above me! So I went outside for a smoke, when I returned and turned the lights on to find bugs running from lights everywhere to get away... Time to leave...

Self

4/10

Poor

15 May 2026

Sam

Advertisement included breakfast but there was only snacks and the WiFi was not working my entire stay . Room was not very clean .

2/10

Poor

14 May 2026

Francisco

This place is unsafe, if they give you a tag for your car is for them to ensure they are not responsible for theft.

8/10

Excellent

14 May 2026

Meagan

Room was decent, looked like it wasn't cleaned all the way.

Self

4/10

Poor

14 May 2026

douglas

AC super noisy. Shower almost no pressure. Outside area has dog poop

Self

2/10

Poor

11 May 2026

DAFFNEY

Awful place!!! Parking lot was horrible!!! Staff unresponsive

Self

10/10

Exceptional

09 May 2026

Roman

👌

Partner

2/10

Poor

08 May 2026

Bryson

Inside of the building was dirty and had a very bad animal(s) odor smell. Room was in horrible condition. Chairs has hole punctures all over them, bed had dog or cat hair all over it, plus the sheets had either rat or some type of small animal droppings! Bathroom was dirty as well even tho I didn’t use it. All around it was a horrible experience and I left within 20 mins of arriving.

Self

2/10

Poor

07 May 2026

Kayla

When my daughter and I got to the property the staff seem very nice. The door was sticky. After check in we walked through lobby to go to elevator and there was a fowl urine smell. Got into the the elevator and it was just nasty like sticky and looked like someone walked through dog poop and it smeared. Get in to our room and the top of the fridge was never cleaned, shower and toilet area and bedding were all dirty. I moved the couch so it could be closer to the bed and there was huge pee stain like left behind and never cleaned. Inside the couch was filthy even a tampon was in it. I will be sending all my photos in and doing a formal complaint. I stayed here one night out of the three I booked and went somewhere else

8/10

Excellent

06 May 2026

Meagan

Room was clean, everything works how it was supposed to. Area is pretty quiet at night

Self

2/10

Poor

26 Apr 2026

Auleile

The room was filthy the bathroom had dirty towels and MOLD the sheets were dirty the mattress was dirty the pillow cases were dirty and when I expressed my concerns to the staff they told me that all the rooms were dirty and that was all the way they had. DO NOT STAY AT THIS ROOM!

Friends_and_family Friends

6/10

Pleasant

21 Apr 2026

Meagan

I usually don't have any issues when I stay but this time I went to check in was told there was no rooms available but ended up finding one that wasn't clean. I was told to come back when it was ready. Once I get into the room the power on one side of the room went out TV and remote did not work. I requested late check out was told that wouldn't be a problem than the day of check out housekeeping came to the door I explained I had late check out she says they didn't offer it than proceeds to roll her eyes and walk away.

Self

2/10

Poor

13 Apr 2026

John

When I got to the room the lock was turned over and the door was opened. There were two brooms in the entry, a garbage can on the counter and pillows for the bed were at the foot of the bed. This was for Friday 4/10/26 to Sunday 4/12/26. After a few minutes I decided I'm not going to stay here. I went to the lobby to see about a refund. There was no one available so I decided to leave. I got another hotel at another place.

2/10

Poor

04 Apr 2026

James

these picutures are not up to date.The room stinks. furnitures completely pealed and worn out. drawers are broken and not able to push in all the way. There were roaches and bedbugs crawling in the bed. I left immediately and asked for a refund. customer service is horrible. I stood at the front desk for one hour before someone showed up and help me. Just save yourself the troubel and go somewhere else.

Self

4/10

Poor

03 Apr 2026

Rita

The exterior of the hotel looks great but the inside is worn down. Check in was simple and staff was nice. Walked into my first room but it smelled like cigarette smoke so bad, so went back down to the front and the lady gave me a new room. It didn’t smell but it wasn’t as clean. A lot of items in the room weren’t cleaned properly. Good thing I brought cleaning products. Also, stains on the hallway carpets and a lot of things needed to be fixed. It’s in an industrial area and close to the freeway. Parking is free and you can bring pets. Breakfast says it’s included but it’s actually a “grab n go” breakfast. They had small, packaged muffins, Multigrain bars and hot water. I guess I got what I paid for.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Amy

Had a fridge that was nice

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Dianna

The room was clean and it did have 2 beds like we needed. We did not cook so it did not matter if there was utensils or not. Unfortunately there were 2 roaches inside the bathroom area and there was no shampoo or conditioner or body wash at all. Just 1 small bar of soap for hands and 1 for body. The staff were very friendly though, but I don’t think I would stay here again.

Friends

6/10

Pleasant

24 Mar 2026

Lisa

After the A/C vents were serviced, I started seeing roaches in the room. The serviceman carried a mop from room to room and it probably brought roaches into my room. Or it could have been from using the laundry facilities.

Some staff like the assistant manager is very angry all the time. The manger seems friendly but he abuses his authority by trying to enter guests’ rooms and then denies.

Partner

4/10

Poor

23 Mar 2026

moises

Some

Partner

4/10

Poor

22 Mar 2026

Dan

I didn't use the gym or the laundry or anything else after seeing roaches crawl around in my bathroom I was kind of grossed out and wanted to leave and I have pictures and the people in the room next to me had a dog that wouldn't shut up. Actually they had two dogs and a cat

Self

2/10

Poor

21 Mar 2026

Luis

There was a cockroach in my room

Self

2/10

Poor

02 Mar 2026

sergio jr

Blinds were broken, bed was very squeeky, heavy smell of smoke in the hallways from cigarettes. Breakfast wasn't even Breakfast muffin and a granola bar. I wouldn't stay there again.

Partner

6/10

Pleasant

24 Feb 2026

Meagan

Room wasn’t in the best shape. You can se on the wall where they ripped out the night stand. The floor was super scratched and blinds are cracked and breaking.

10/10

Exceptional

23 Feb 2026

Veronica

Great room and except for 1 staff member that was very very mean all the other staff members were incredibly kind.

4/10

Poor

21 Feb 2026

Korissa

It was highly trafficked and not very clean

2/10

Poor

17 Feb 2026

Raymundo

Location was very convenient,surrounding area was very nice and pricing seemed fair as I have stayed at extended stays before
but DONT waste your time and money at this specific location in Redlands ca.
From the start had issues as soon as we walked in the TV or AC didn’t work so we immediately got changed to another room but “this room” had a guest with dogs so whatever we have dogs but after we finally tried to rest you can smell the light odor of dogs.this room had a working Ac so that was our moment to finally rest after a long day, but once again the TV didn’t work brought to desk lady attention but didn’t seemed to concerned to help fix it. So just went to our room to sleep, just made the experience very dull as all we can do in be on our phones to pass the time.
After our nights sleep and getting up at 10am we discovered ROACHES in the kitchenette area and the bathroom 7 in total we didnt bother getting ready for the day we immediately packed up and left
please don’t let the price fool you it’s not all a deal here outside looks great but the inside is a poorly managed halfway house infested with roaches

Partner

2/10

Poor

16 Feb 2026

Joan

The room had roaches and we checked out two days early ! With no refund! I’m very disappointed.

2/10

Poor

15 Feb 2026

Lucero

Horrible service. Never staying here again. Smells like marijuana with rotten something. No breakfast like it advertises. Just hot water and oatmeal that’s not breakfast.
Windows blind don’t close so the light comes in early morning. Horrible overall not worth the day! If I can rate 0 stars I would

Business Family_with_children

2/10

Poor

15 Feb 2026

Pakou

Hotel in bad shape. Fake leather chair is peeling. Bathroom mirror is rusted. Carpet in hallway is dirty. Hotel got a weird smell. Guess staying there look junky. A man in wheel chair say out front when we arrived and the next morning was sitting out front again. I think this hotel is used as an in between home for those who has no place to go. I would have cancelled and booked another hotel if we hadn’t gotten there so late. If you’re looking for a decent hotel, don’t go here.

Partner

6/10

Pleasant

14 Feb 2026

Rebecca

Room smelled of either old smoke or marijuana - I arrived too late and too tired to complain or move. I was running late at check and tried to call to check out over the phone and couldn’t reach anyone. The general assistance customer service was very kind and waited on the phone until connected and was surprised herself at the rude and short response of the on site staff.

Business Self

2/10

Poor

12 Feb 2026

Steven

Disgusting hotel

6/10

Pleasant

11 Feb 2026

Katherine

The room was clean when I arrived but smelled of cigarettes.

Business Self

10/10

Exceptional

10 Feb 2026

patrick

Clean tranquil place

Business_and_leisure Partner

4/10

Poor

03 Feb 2026

Pritpal

Elevator not working, no ice machine ,

Business

2/10

Poor

03 Feb 2026

Polly

There were cockroaches in the room!

2/10

Poor

24 Jan 2026

Samuel

Dirty room. Stains on sheets and towels. Couch in room diry and ripped. Shower door wont close. Free \"breakfast\" you get oatmeal and small muffins. No juice or coffee. Ghetto people staying in hotel. Cops outside at night and the next morning. Would never stay here again even if it was free.

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Jesus

Friendly staff. Good stay all around.

10/10

Exceptional

22 Jan 2026

Mohamad

Good hotel

2/10

Poor

15 Jan 2026

Kyana

Was charged twice

Friends_and_family Family

2/10

Poor

14 Jan 2026

Michelle

First it smelled really bad and second the elevator wasn't working and third my room key kept not working where I would have to go all the way down to front desk and have them escort me all the way back up to my room just to let me in.

Self

10/10

Exceptional

03 Jan 2026

Alvaro

Very courteous

4/10

Poor

03 Jan 2026

Maureen

It was a disgusting place to stay the walls had chipped paint..the carpet in the corridors was nasty and dirty.. the grab and go breakfast was terrible. I even witnessed a staff member ridicule a customer. I gave it 2 stars because one staff named Jelly was nice

Leisure Partner

8/10

Excellent

02 Jan 2026

Antonio

The room was excellent. The staff was friendly and helpful. The only two gripes I have is the elevators were out of order so my pregnant wife had to climb all the way to the 4th floor whenever we needed to go out, and there really was no continental breakfast, other than that, loved this stay!!

Leisure Partner

2/10

Poor

01 Jan 2026

Shannon

You don't know how horrible and filthy this hotel is until you go past the reception doors... carpet is filthy, walls are extremely dirty elevators don't work and all you hear and smell are children and dogs barking! Now the room! I was placed on the fourth floor with no elevator access but when I opened the door.... Roaches were EVERYWHERE !!! I couldn't do anything but return to the front desk and tell her about the roaches and the room was dirty and she apologized and said there are no other rooms available ( as if I wanted another room) and all she could do is reimburse me. I know some people don't mind being around roaches but idgaf, I can't do it... especially paying over 100 for a room per night!

Business Self

4/10

Poor

30 Dec 2025

Dahn

The A/C heater was so loud that everytime it came on it woke me up...and....i can sleep through a lot! The shower was dirty with hair and mold. The shower head had most the holes blocked so it was squirting everywhere. The breakfast only had cheap stale prepackaged muffins and hot water with black tea bags. NO COFFEE!!

Bed was comfortable though!!

Self

2/10

Poor

27 Dec 2025

Deborah

This hotel was unable to make keys for the room. They ran out, the elevator was shut down by the fire department , there was rat poop in the chair, old liquid in in the fridge from previous people, the clerk said they had a problem with housekeeping because of ICE? They had only 2 was cloths and hand towels no body towels. And no one cares, Expedia has done nothing

Business Self

2/10

Poor

17 Dec 2025

Kiesha

I would never stay here again. I was only in the room long enough to shower and found roaches in the bathroom. On top of that, there is no elevator to the 4th floor. The only positive experience was going downstairs to request and receive a refund without issues.

Leisure Partner

10/10

Exceptional

16 Dec 2025

vanessa

Air conditioning worked great. Enhanced wifi was offered at a small fee which was great! Staff is friendly and extremely accommodating. Jwill be staying here again.

Self

2/10

Poor

12 Dec 2025

Joseph

The first room they gave us had people in it! The next room, the locks didn’t work properly. The third room was very dirty with sheets on the bed that looked like they had not been washed! We did not stay the night here after that!

6/10

Pleasant

12 Dec 2025

Apolinar

The front desk girl was nice. The elevator was broken. I had to have my keys reprogrammed because they weren’t working a couple hours later. I had to walk from the fourth floor to the front desk. Room seem a bit dirty.

Leisure Partner

4/10

Poor

28 Nov 2025

Leah

They have no control over the guest that have children. They stayed up to three and 4 o’clock in the morning, running jumping and stamping.

Partner

4/10

Poor

26 Nov 2025

Yalile

The elevator was not working and it was a hassle going up and down the stairs with the stuff. Staff was nice. The breakfast was okay only thing offered were muffins and oatmeal, no coffee. Also, if you're planning on showering once getting there make sure you check to see if you have any shampoo, if not you have to go all the way down to reception to ask for some.

Leisure Self

6/10

Pleasant

23 Nov 2025

Adileni

Bathtub was clogged, blinds extremely dirty room 233

Leisure Partner

2/10

Poor

21 Nov 2025

Nicole

First room was not cleaned, second room had mold in the shower

Leisure Self

2/10

Poor

17 Nov 2025

Charles

There was NOTHING NICE About this property that was pleasing. We will Never Stay Here Ever Again.

Partner

2/10

Poor

17 Nov 2025

Eve

Bathroom had roach in toilet shower had hair in it and was dirty

Business Partner

2/10

Poor

09 Nov 2025

Stephanie

The most disgusting hotel I’ve ever stayed in (and not the cheapest). The area felt extremely unsafe due to transient looking people getting openly drunk and high in the hotels outdoor patio tables. Doors to non guests that were said to remain locked and not accessible without a key card were accessible to anyone off the street. Everything was broken from the elevator, to the busted up blinds in our room where chunks were missing and they didn’t close to keep the street light out, to the insanely loud air conditioning unit that didn’t cool the room. I felt like I was staying in a hotel off a horror movie! Upon leaving we had to avoid puddles of puke in the stairwell. Absolutely horrendous experience!

2/10

Poor

03 Nov 2025

Kaylie

The basic needs for hotels were not followed at all. My expectations were a basic clean room with functional amenities that were advertised on their website which was completely false. There were cockroaches in my room, walls were dirty, linens and towels looked unwashed and dirty, room smelled like cigarettes regardless of the “no smoking” policy that was supposed to be enforced, black mold in our AC unit, the toilet was non functional and lastly the mattress had food crumbs on it regardless of us barely arriving. We did complain to the front desk and another room was offered but upon further discussion we found out that the new room that was being offered on the fourth floor was “worse” when it came to the cockroach infestation. Will be submitting a claim to the department of public health and safety because basic human safety standards are not being taken seriously.

Friends_and_family Friends

10/10

Exceptional

03 Nov 2025

Christian

Quiet

2/10

Poor

31 Oct 2025

Amy M

The hotel was dirty and smelly, the room was dirty, after getting to the room we checked out immediately due to how gross and smelly the hotel and room was.

Leisure Family

2/10

Poor

12 Oct 2025

Evan

I’m not one to write reviews but it was so bad we cancelled the trip and went home early. Reception was having a conversation with someone on her AirPods, mouthed and motioned for an ID, handed me the room keys and pointed towards the elevator without saying a word to me. Room was dirty, unpatched holes in dry wall, blinds were broken and visibly soiled, refrigerator unclean with sticky residue on door shelves. Toiletries and WiFi password have to be requested from front desk, no answer when called. As the room was about the same rate as surrounding competitors, I figured it would be about the same experience but I was very wrong. Instead of complain, we just learned our lesson and won’t be back.

Friends_and_family Family

6/10

Pleasant

26 Sep 2025

Ariel

The convenience and the pricing are a solid draw for this extended stay. We needed somewhere with a stove and hot water and we got that. The room was filthy. We brought our own cooking and cleaning accommodations and that was fine.

Family_with_children

2/10

Poor

23 Sep 2025

Della

roach city where is my I don't think it is where y

Well my state was terrible I have to go to work I couldn't check out they told me if I didn't like it I have to check out if I wanted to check out and I told him no I had to stay here for work is business and then there was a lot of roaches I took pictures and videos so you don't see that online and I asked him to do something about it and they said that if I didn't like it too I can leave I want to be compensated and I want my money back

Business

4/10

Poor

21 Sep 2025

Marvin

Property was ok. Some things were dirty, walls are thin. Had a reservation for a suite with a king bed and sofa bed. When i got there i was downgraded to a 2 queen bed room. Was told the suite was not available. On their screen it showed my reservation as a 2 queen bed room, but on my expedia app it showed a king suite with sofa bed. That was disappointing, i paid the same price. I believe we should if \"we get apples, we should pay for apples.\"

10/10

Exceptional

18 Sep 2025

John

p

2/10

Poor

17 Sep 2025

Shannon

The room wasn't ready at check in, it took 2 more hours to check in. This is place is like a half way house but for hotels. There are syringe disposal boxes and sketchey feeling around the place. There were roaches and no coffee in the morning. The stomping on the floor above was non stop. I got no sleep. I left a day early and booked a different hotel. The whole experience was disappointing and uncomfortable.

Business_and_leisure Family

2/10

Poor

14 Sep 2025

Michelle

I was moved from a room with 2 queen beds because the card key / door didn’t work and the TV didn’t work. I was moved to a single king size bed that l had to share with my friend. The room had roaches and the shower did not have a drain cover ( located in the middle of the shower) , so you had to watch where you stepped. The hotel had old dirty carpet and paint was peeling/bubbling on the walls.

Leisure Friends

2/10

Poor

14 Sep 2025

Stephanie

Room smelled like urine. Night stand was sticky. Found trash and an empty tequila bottle in the cupboard. Hairs on the bathroom sink and towels. People BLASTING music at 4am on both nights I stayed there.

2/10

Poor

03 Sep 2025

Michele

This hotel is used to house homeless people it smells like marijauana there is trash and cigarette butts all over outside our room had blood on the wall the outlets didn’t hold plugs for our cpap machines the floors were dirty we didn’t stay

Business Partner

10/10

Exceptional

02 Sep 2025

Jacob

Good quality room

Business_and_leisure Family

10/10

Exceptional

01 Sep 2025

Marcos

Great place

Business

10/10

Exceptional

31 Aug 2025

Jose

N/A

10/10

Exceptional

27 Aug 2025

Ashley

We really enjoyed our stay and the staff was very polite and friendly! They ac really appreciated our business and try to accommodate our needs!

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Steven

The staff was very nice and had great customer service!

Leisure Family_with_children

4/10

Poor

18 Aug 2025

Mario

The TV didn't work they said they woud discount the room for the trouble didn't happen. Went downstairs for breakfast at 7am found no breakfast or coffee just hot water. Would not recommend.

Business_and_leisure Family

4/10

Poor

14 Aug 2025

Laura

The room didn’t look clean the First Lady I came in contact with at the property Mariana I belive her name was, she totally had attitude and seem bother that I was a bit early for check in didn’t seem like she was happy to be working n the front door even tho it has a sign saying doors remind look to open with room keep where open the whole time u didn’t have to use key u could just open then without free breakfast is granola bar or small muffins coffee and water for oatmeal we will def never used this location we had an emergency so we had no choice but to book at that hotel should of read reviews before

Family_with_children