Name: Residence Inn San Bernardino
Address: 1040 Harriman Pl, San Bernardino, 92408, US

2/10

Poor

17 Jul 2026

David

If you are looking for a hotel experience then this is not your place to go. Checking in was as usual, nothing out of the ordinary. The moment i went the elevator and saw missing buttons, dirty carpet in the aisle to my room and AC not working in my room on a 100 degree weather day was the deal breaker. I booked a room with two bedrooms so we asked staff for a solution and the best offer was fans for our room. Imagine trying to rest with fans on a room with 95 degree temperature, absolutely ridiculous. Although we were offered a one bedroom with working AC, it was not the best solution as it was a couple with a pet and myself in a different room. I asked the front desk lady for a copy of my charges and refused to give it to me even though it was done with my credit card. We also found out most of these hotels in the area actually function as housing, so many people book these hotels, weekly or monthly(which explains the rundown and dirtiness of this hotel). Save your time and effort and avoid Marriott. We should have stayed with Hilton as i normally do but that was my mistake for trusting this brand and property. Take your money somewhere else and avoid getting unnecessary charges to your card for such low quality service.

Friends_and_family Friends

4/10

Poor

12 Jul 2026

Megan

This hotel has really gone downhill. We have regularly stayed here when visiting my grandma but will not anymore. Room 207 smelled HORRIBLE, like someone had a dirty wet dog in there previously. We told front staff and they said they would do something about it - never did, never checked in with us. Area around bathroom mirror was filthy. Gave very small amount of towels and had to keep asking for more. Weekend staff was extremely resistant to help with anything. Kept some stars because the included breakfast is still good.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Jesus

Hooii

6/10

Pleasant

28 Jun 2026

Nicole

Extra parking cost for no reason - surrounded by empty parking lots - doesn't make sense and is frustrating. I wasn't told parking was an extra fee and steep at $25 (again literally surrounded by empty parking lots).

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Magnolia

My stay at the hotel was great. The room was spacious, clean, and very comfortable. I really enjoyed the extra space, which made my stay feel relaxing. Overall, a great experience and I would stay here again.

Partner

10/10

Exceptional

17 Jun 2026

Steven

Clean property. Great breakfast options.

Partner

10/10

Exceptional

17 Jun 2026

Jenny

Helpful staff and comfortable bed

Partner

2/10

Poor

05 Jun 2026

Greg

This was the worst experience I have ever had at a Residence inn. Manager s are not people friendly.

10/10

Exceptional

30 May 2026

Anthon

all-around great stay. Comfy bed, friendly staff, and clean. Highly recommend this hotel.

10/10

Exceptional

09 May 2026

Elvert

10 stars at all levels

8/10

Excellent

01 May 2026

Cindy

Would return

Partner

8/10

Excellent

29 Apr 2026

Jennifer

Ask for late check out early, they might say yes. I asked the night before and they referred me to the morning I was supposed to check out. They refused saying the room was in demand even though Hotels.com stated there were 4 more rooms of the same type available for the weekend. Something didn’t add up.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Jennifer

Breakfast was nice except for the expired milk which was left in the fridge for 2 days. We didn’t think to check the expiration till my niece took a bite of cereal and realized the taste was off. Lesson learned - always check the expiration and don’t take for granted that the establishment will check for you.

Friends_and_family Family

2/10

Poor

25 Apr 2026

F

Charging visitors $25 for parking must be a joke at this location. It’s a huge lot open to the public and adjacent to a vacant restaurant and strip mall. The fact that this hotel feels comfortable to charge this unexpected fee does not justify or warrant what is offered. I fully regret choosing this hotel when I had many others to choose from in the area.

Partner

4/10

Poor

13 Apr 2026

CHRISTINA

Brekfast was mediocore

Family_with_children

8/10

Excellent

12 Apr 2026

Edgardo

Clean

Business

10/10

Exceptional

09 Apr 2026

Malia

Breakfast every morning and kitchen that’s the part I love

Partner

10/10

Exceptional

04 Apr 2026

Daniel

Staff was exceptional helpful and friendly and breakfast was fresh and plentiful.

2/10

Poor

24 Mar 2026

Santiago

My AC was not working and the hotel could not move me to another room because they were sold out. When entering my room i did notice that the electrical breaker was open. I still wondered the hotel staff knew and still booked the room. I had 2 babys and a diabetic person with me. This was during a heat wave. I checked out early and left and requested a refund. I could not get a refund and had to scramble finding a hotel because expedia or the hotel could not help me find one. This was the worst experience i ever had. I am never booking with expedia or a Marriott again.

Family_with_children

8/10

Excellent

23 Mar 2026

Teresa

The food for breakfast was cold they had them in warmers but maybe didn't turn them on. A microwave might be nice to heat up the food when its cold. The taste was good

Friends

8/10

Excellent

19 Mar 2026

Wei Chi

There are some room allow pet, but I don't like pets.
Air conditioner good.

Self

4/10

Poor

08 Mar 2026

Christine

Bathtub was dirty. AC wouldn’t turn off and there was mosquitoes in the room and there was a vomit spot on the carpet.

Family

10/10

Exceptional

08 Mar 2026

Ruben

Everything is perfect with the exception of having to pay for parking.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Guadalupe

Clean close to restaurants n friendly staff

4/10

Poor

15 Feb 2026

jose

I really was dissappointed... ! The breakfast ot was not good at all, the bread was hard to eat., the pool area was dirty we founded fake nails and fake eyelashes in the water it was really bad to find that.. the floor was also dirty.. the lady that start cleaning she didnt put towels on stuck.. i was so unhappy about staying in this hotel..!

10/10

Exceptional

30 Jan 2026

LaShonda

nice

Partner

10/10

Exceptional

29 Jan 2026

Nicole

Loved it staff professional breakfast was amazing room super clean

Partner

10/10

Exceptional

24 Jan 2026

Latisha

Room very nice. Clean and the staff was very helpful. I will be here again

10/10

Exceptional

12 Jan 2026

William

Friendly staff, one of the favorite places to stay when visiting San Bernardino at Yaamava

Leisure

10/10

Exceptional

04 Jan 2026

Debora

Everything was nice and perfect as all ways

10/10

Exceptional

04 Jan 2026

German

Perfect hotel

Leisure Family_with_children

2/10

Poor

31 Dec 2025

Michael

El recepcionista nos trató mal toda la estancia no nos quiso dar más colchas , nos cobró el internet algo q en todos los hoteles es gratis, llegamos hacer check inn a las 2 pm y como la entrada es a las 3 nos cobró 50 dólares más ósea por respirar nos cobró pésimo servicio

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Raj Kumar

Good place to stay with family. Good and responsive staff

Business_and_leisure Family_with_children

2/10

Poor

29 Dec 2025

ISHA

I boughtcinsurance so if needed to use.. unusable
Room dirty.. one staff nember I asked to deal with tampon on floor ..not mine.. to please wait until I got back from lunch to go in the room.. my personal belongings were out.. she went in anyway.. not contracting me.. etc... such a dirty gross room. Charged me 40.00 day plus tax for pets.. will not use expeidia or hotels.com ever again to book anything. I had a famikyemergency that happened and I needed a different room etc.. no way to get hold of anyone.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

PAUL ANDRES

all good

Business Self

10/10

Exceptional

12 Dec 2025

Cayden

nice spacious room and free breakfast.

Business Self

8/10

Excellent

03 Dec 2025

anthony

The room was clean & nice.

6/10

Pleasant

24 Nov 2025

Jesse

Breakfast want good but overall good

10/10

Exceptional

23 Nov 2025

George

Yes

10/10

Exceptional

09 Nov 2025

Yessica

Clean and spacious room!

10/10

Exceptional

09 Nov 2025

Cristy

Very clean and cozy.

Partner

2/10

Poor

03 Nov 2025

Rodrigo

They need to clean my room everyday

Business

10/10

Exceptional

03 Nov 2025

Alexander

First off let me start with the staff who all weekend from check in to check out everyone was amazing, super friendly and definitely felt welcome especially bc it was escape. They had candy, free water, glow sticks and beads for the people checking in. Hands down best hotel I’ve stayed in San Bernardino and I’ve been attending festivals at in San Bernardino since 2009. Clean rooms, had a desk, actual fridge, stove, sink, microwave
I will be definitely staying here again

Leisure Family

10/10

Exceptional

02 Nov 2025

Ashley

Great staff clean room love it here sc worked really well too

10/10

Exceptional

02 Nov 2025

Evelyn

Nice staff

Leisure Partner

8/10

Excellent

01 Nov 2025

Christina

Thank you Mikey for welcoming me this morning! The room was clean and the dryer dried my clothes sufficiently. I had a perfectly ripe banana for breakfast. The towel hanger in the bathroom came off of the wall when I pulled the towel off so might need tightened.

Leisure Self

10/10

Exceptional

13 Oct 2025

Mauricia

Clean room and friendly staff

Partner

10/10

Exceptional

11 Oct 2025

Jayvon

Yes the air conditioning worked pretty good the breakfast selection had variety

Leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Alvaro

Clean room, friendly staff

10/10

Exceptional

06 Oct 2025

Elisabeth

Great stay !! Very clean , nice staff , convenient area !

10/10

Exceptional

06 Oct 2025

Elisabeth

I had a great stay here , (my only complaint is the 25$/ per night parking fee that is not mentioned 👎) hotel & room were clean breakfast was great the kids loved it waffles eggs sausage orange/apple juice , indoor pool clean , outside basketball / tennis court you can borrow balls from front desk ,Sam’s club is just a 5 minute walk away along with many food options near , I will come back here whenever I’m in town :)

Leisure Family_with_children

10/10

Exceptional

04 Oct 2025

Alice

Very nice hotel. Walls are a little thin. Could hear the couple next to us talking and giggling. Otherwise it was great.

Partner

10/10

Exceptional

28 Sep 2025

Toni

The property is a simple clean pet friendly hotel. The kitchen and bathroom were clean. Bed was comfortable and the staff was helpful and friendly.

Business Pet

6/10

Pleasant

28 Sep 2025

Roberta

Walks thin, could hear dog barking on one side and some annoying lady on the other side that couldn’t contain herself.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Golden

Food was great! Customer service was OK. Housekeeping was lacking. There was no extra towels in the room, blood on my walls in the bathroom, no plug for my tub. Let the front desk know that my bedroom was not clean and then I was missing items. They put a request, but no one came to deliver the items or clean. Lots of rust in the bathroom, the kitchen doors were all dented. They need to remodel their rooms and fix some things.
I don’t know if I would stay there again. The only thing I really liked was the food.

I did like that it was pet friendly even though you have to pay $150 for your fur baby.

Business Family

10/10

Exceptional

23 Sep 2025

Eunice

Parking should be included, and not charged a $25 fee

6/10

Pleasant

21 Sep 2025

Ramamurthy

During they charged parking $25, he didn’t ask I have a car and just charged parking fee.

Leisure Family

10/10

Exceptional

08 Sep 2025

Erika

Everything was perfect. The staff was great

10/10

Exceptional

07 Sep 2025

alfredo

The staff went above and beyond for my stay. The room was so cozy, and the breakfast in the am was to die for

Leisure Partner

8/10

Excellent

05 Sep 2025

JESSA NATIVIDAD G

Breakfast was great. Indoor Pool was a nice amenity for a hot summer.

Leisure Family

8/10

Excellent

03 Sep 2025

Jose

Hotel was great, came to see family. Hotel was very accomidating, just would of liked the room cleaning a little more often - even after i requested the room cleaned due to having an autistic child that is sensitive to fabrics was still denied. Had to get my own sheets from sams club across d street.. overall still a great hotel

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

David

Great location, friendly staff, very accommodating.

Friends_and_family Friends

8/10

Excellent

01 Sep 2025

Verified traveler

Best in town!

Super clean

Partner

10/10

Exceptional

30 Aug 2025

Leena

Front desk personnel were very welcoming and felt personable! Our room was great, very clean and we enjoyed the full kitchen.

Leisure Partner

4/10

Poor

26 Aug 2025

Herlinda

Beware of the high pet fee charge

The hotel is ok. What was not ok is the fact that they charge $150 per night if you take your pet. I paid less for two days then fee for my dog. Of course all that savings went out the door. According to Marriot the pet fee is discloseure when you are booking through third parties and did not see it. I would off search for better comfort and paid less for the pet fee.

Partner

10/10

Exceptional

26 Aug 2025

Kelly

Wonderful 2 night stay!

We decided to stay here due to my husband has a VA Exam not to far away from this location. We stayed two nights because our a/c unit went out and it's unbearable due to the heat. We loved the weekend breakfast and yes' the weekday breakfast was good as well!!!

Partner

10/10

Exceptional

12 Aug 2025

Elizabeth

Great

Leisure

10/10

Exceptional

07 Aug 2025

Verified traveler

Found Our Home Away From Home

I have been sleeping in a recliner for 4 years due to knee replacement surgery as my bed is so uncomfortable and painful. I slept very well and peacefully in this bed. I am a short female and only 5' tall. The bed was a little high for me to get in;no fault of yours. I just went between the bed and nightstand, boosted up backwards and swung my legs up. The pillows were also nice and firm. My husband slept like a baby. Kirk checked us in ; a delightful fellow.. We came in contact with Asia ( spelling ?) on the night shift ( delightful as well) and purchased a pot pie. Very grateful to be able to have a wide variety of microwaveable food to choose from. Met Mark at breakfast . Another delightful employee. and he shared his secret with us to achieve his fluffy scrambled eggs. Variety of food on the breakfast menu was good; but I am a hashbrown/fried potato breakfast person. I did NOT go away hungry!! Loved the set up of our suite and the 2 tv s. I was able to watch my LA news at 4 am and let hubby sleep. We did see the pictures on the website but it doesn 't do it justice. Loved the furnished kitchen. Next time we will bring groceries. . Should we ever have business again in Redlands that requires an overnight stay, we have found our home away from home. You choose only top notch people of excellent character; to us they were not \" just employees\".

Business

4/10

Poor

02 Aug 2025

Nancy

We just needed an extended time to gather our belonging so we did ask for a later check . No accommodations and was told if we aren’t out at a certain time we will be charged for an additional day. Well if u can keep us and additional day how is it that you don’t have space for a late check out to allow us to gather our things. Because if I’m paying another day well I’m staying! And if you’re that busy you don’t have the space to rebook. So I’m a little confused of how ride the lady was about that.

Partner

10/10

Exceptional

31 Jul 2025

Brad

A very nice clean hotel. Room ac was phenomenal during our stay. Loved it. Our only issue was breakfast, I'm not faulting the one cook/server/busboy. Towards the end of breakfast he was exhausted. I've noticed when I stay at other Residence Inns, they have the same staff level, except when it gets busy the management comes to buffet area and they all help out and keep everyone happy. This hotel for what ever reason did not. Other than eating my cornflakes out of a coffee mug using a plastic fork, we had a great stay.

Business_and_leisure Partner

10/10

Exceptional

30 Jul 2025

Sandra

Great stay and experience

My stay here is ALWAYS GREAT and very relaxing

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Verified traveler

Little League World Series

Overall, our stay was nice. We were in the area for the Little League World Series for Softball. The location was very convenient. There were just a few things that kept our stay from being excellent.
First, when we arrived to check in, we got to the hotel at 4:00 p.m. and there was a polite young man at the desk. However, he was not the one working the desk and told us that the individual working was on her lunch break, so we would need to wait about 15 minutes. After a 6-hour drive and being in California traffic for the past hour, all we wanted to do was get into our room and relax, but we had to sit in the lobby and wait.
The only other downside was that we had to pay for parking, which was $25 per day. The parking was not secure, and there were plenty of available spots. I don't understand the need to charge that fee.
Other than that, the staff was very friendly and the hotel was clean and comfortable.

Friends_and_family Family

4/10

Poor

21 Jul 2025

Jontae

The person that is over breakfast is rude it’s a tall man his Attitude is not welcoming at all. This is not my first time staying at this establishment. He has the same attitude every time.

Leisure Self

10/10

Exceptional

20 Jul 2025

Rosemary

The suite was roomy,supplies were plenty,the room was clean and comfy,the staff were amazing and attentive ,the breakfast had many options and variety. Love the basketball court and indoor pool,and wven tho we didnt bring kids it was kid/family friendly

Leisure Partner

10/10

Exceptional

15 Jul 2025

Sanavia

Great

Leisure

10/10

Exceptional

13 Jul 2025

Marcus

The room was spacious and accommodating. The bathtub had a little rust on the edge and was noticeable, but it was minor. The room was great, I had the one br suite. The kitchen and living room were spacious and accommodating. I would definitely stay again. A solid 4-4.5 out of 5 stars.

Family

10/10

Exceptional

07 Jul 2025

Sandra

This place have the best customer service it’s a great place to stay has so many things to offer 😊

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Monica

Clean and staff was very friendly. Very spacious for the price.

Leisure Family

8/10

Excellent

15 Jun 2025

Jasmine

The staff was excellent. We were traveling with a toddler and they were as accommodating as could be. My son loved the pool and we loved the gated patio where we could safely hang out and play ball with him.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

Liuapeatau

The best

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Francisco

Great and friendly staff. Wide variety of breakfast to eat. Location was ideal for couple trip

Partner

10/10

Exceptional

27 May 2025

Lee

The breakfast was amazing and I like that they had certain days where you had to go options like you could just go and grab a breakfast sandwich that was still in the wrapper heated up and just take it with you and eat it on the Run. The place overall is great everything is great the staff is great service is great the only thing if I had to give it one is the fact that the water pressure isn't real good in the shower but other than that everything else is great

Business_and_leisure Pet

10/10

Exceptional

26 May 2025

Luis

This place was amazing we had a wonderful time there maybe one of the best hotels we ever stayed at.

Leisure Family

10/10

Exceptional

24 May 2025

Verified traveler

201

Every employee I encountered said hello and those I engaged with were so friendly and helpful. Every employee was wonderful and made my stay enjoyable. Very nice room. Nice area with many restaurants. Better than the average free breakfast. Would recommend.

Friends_and_family Friends

4/10

Poor

23 May 2025

amy

We requested a king suite and got a queen. The room smelled and was not cleaned

Partner

10/10

Exceptional

20 May 2025

Keith

Amazing

10/10

Exceptional

18 May 2025

Lee

gfuktyiulokgf

Business Self

8/10

Excellent

13 May 2025

Erika

Had bugs in my bed. There was no walk-in shower, even though it was a handicap room. Everything else was fine.

Friends_and_family Family

2/10

Poor

11 May 2025

Amanda

Didnt let me check in because i didnt have a bank card and they did not except chime

Leisure Self

8/10

Excellent

27 Apr 2025

Steven

Suite clean and comfortable. Great breakfast.

Leisure Partner

10/10

Exceptional

06 Apr 2025

Vanessa

The staff is amazing. We ejoyed our stay. The studio was clean. The sofa bed was unconformable but everything else was great. Will definitely stay there again if we go back to san bernardino

Leisure Family_with_children

10/10

Exceptional

04 Apr 2025

crisalyn

I really like the property, the service, also the breakfast was good too. My kids enjoyed the waffles. Nice heated indoor pool.

Business_and_leisure Family

10/10

Exceptional

20 Mar 2025

Connie

Very nice place quite big it was clean. The bed was comfortable in the room overall was good. We like staying here. We would stay there again.

Partner

10/10

Exceptional

17 Mar 2025

Kathleen

Great place

Great place. Room is actual like a studio apartment--full kitchen, bar stool seating nook, living room with sofa, desk, swivel TV, comfortable king bed, tub/shower & toilet separate from sink. Plenty of room. Great location.

Partner

2/10

Poor

14 Mar 2025

Verified traveler

Disappointing

This place overall was not ugly. The area was nice with lots of stores and places nearby. However, we stayed a total of 5 days and they did not do room service. They came once in the whole time we were there but only took out the small trashes, left more towels, and put one toilet paper roll. They did not take the dirty towels or change the dirty sheets. We did ask for new sheets due to a spill but they said they only change once every 5 days!!! That is disgusting! They didn’t even vacuum or take any of the big trash like pizza boxes. They also charged 25$ per day for parking but didn’t notify us until after. Absolutely disappointing.

Friends_and_family Family

10/10

Exceptional

13 Mar 2025

Richard

The Barbers

My stay at the residence in was very comfortable. Service was great and food was excellent. Pillows not so great luckily I had my own. Close to restaurants and shopping. Employees very friendly and helpful. I’m looking forward to staying there again on my next trip to CA.

Friends_and_family Family

8/10

Excellent

23 Feb 2025

Alissa

WiFi was potty but everything else was good. Breakfast was terrific!

10/10

Exceptional

22 Feb 2025

Judy

Excellent customer service

Leisure Family

10/10

Exceptional

21 Feb 2025

Verified traveler

Will be back

My partner and I stood here valentines weekend and had an easy check in process. It was conveniently located my multiple restaurants. We will definitely be back

Partner

2/10

Poor

17 Feb 2025

Jeffrey

I usually have lovely stays at Marriott’s but this was a huge exception.

I booked through Expedia, but when I arrived, they did not have an available room. But then, they refused to issue a refund to me even though they had no room available. What type of policy is this?

Absolutely absurd for their brand to have this policy. Will ensure I don’t book with Marriott in the future.

Business Self