Name: Quality Inn San Bernardino
Address: 1750 S. Waterman Ave, San Bernardino, 92408, US

6/10

Pleasant

10 Jul 2026

Raheem

Everything was clean loved the mini fridge/freezer but I was expecting breakfast like the website said. The nighttime front desk associate the younger one was a bit rude, day time associate was very polite. Overall I enjoyed the stay.

Self

10/10

Exceptional

09 Jul 2026

Marlon

Close Food Places

Self

6/10

Pleasant

07 Jul 2026

Katherine

Very nice day rooms were very clean and spacious. Enjoyed the day that I had.

10/10

Exceptional

06 Jul 2026

Arcelia

Great service … clean rooms

Partner

4/10

Poor

01 Jul 2026

Unur

room was not clean enough. bathroom lock was broken.

Family

2/10

Poor

29 Jun 2026

Victor

These hotels advertised a hot tub but the hot tub is not working

The room doesn't have enough supplies

The room what they have the ice machine and vending machines is dirty

Partner

2/10

Poor

27 Jun 2026

Yolanda

Room strong odor , walls electric outlet not working , bathroom door is dirty .
Iron board no cloth /top.
It’s a horrible one day stay . Yes it’s cheap but to add another $50 would have been better for me staying somewhere else .
Will not recommend to anyone. Sorry I’m hoping the place gets fix .

Friends

8/10

Excellent

22 Jun 2026

Loran

My only complaint was the microwave in my room was broken

6/10

Pleasant

21 Jun 2026

Anabel

This hotel appears to cater more to extended-stay local guests than to travelers. The property is quite outdated and seems poorly maintained overall. In my room, the wardrobe door would not close properly and remained open the entire stay. The air conditioning also did not blow cold air, which made the room uncomfortable.

To be fair, the bed sheets and linens were clean, and I appreciated that aspect of the stay. However, the condition of the room and lack of maintenance outweighed the positives for me.

Based on my experience, I would not recommend this hotel for families traveling through the area or for those looking for a comfortable place to stay while passing through.

Family

6/10

Pleasant

21 Jun 2026

Erick

Rooms were clean for the most part. Sink however just shot a jet stream of water and didn’t work very well. Exterior of the building looked like it was falling apart. Wooden beams holding up the upper floors have wood rot and look like they could break off at any point. Elevator was very sketchy and doesn’t look like it’s been inspected since building was built. Homeless people on random levels of the building passed out. Should’ve spent more and stayed at the Hilton across the street. Didn’t feel save leaving my car parked out there. Check-in staff was friendly. Check-out staff could not be bothered. Lady was just laying there on the lobby couch on her phone having a grand time and couldn’t care about who came through. Literally just told us to leave key on the front desk. Unprofessional by all means. I don’t recommend this place

Friends_and_family Family

4/10

Poor

18 Jun 2026

Leigh

When you check in they make you sign an agreement that you wont smoke anywhere on the property. They don't actually walk aroubd to check. People were smoking all over the property. You also have to leave a 50.00 deposit. I paid the deposit in cash and they told me I could pick it up at 10AM. I told them I was going to be checking out early and wouldn't be there at 10AM. The desk concierge told me someone would check the room so I could get my deposit back. When I went to check out the two ladies working at the desk told me I would get my cash at 10AM. I told them that I was leaving and that was money I was using for gas and that I had a long drive ahead of me and that I couldn't wait until 10AM. They gave me some attitude and then finally gave me my cash.

Self

4/10

Poor

17 Jun 2026

Fura

No iron
Terrible
There’s sound over night

Family_with_children

4/10

Poor

14 Jun 2026

nimit

No breakfast

Family_with_children

10/10

Exceptional

14 Jun 2026

Arcelia

Great service I will come back

6/10

Pleasant

12 Jun 2026

Tamara

There isn't any breakfast even though it's advertised! Rooms are small and very reminiscent of a motel not a hotel.

Partner

10/10

Exceptional

09 Jun 2026

Rosa

Very nice comfortable place to stay an very nice staff

Self

8/10

Excellent

07 Jun 2026

Mark

Room was clean,staff was helpful.

Family

2/10

Poor

04 Jun 2026

Elaine

the hotel is known for hookups and homelessnpeople

Family

2/10

Poor

03 Jun 2026

Allan

This motel was listed as having a hot tub and breakfast on arrival we were told the would be no breakfast due to renovation keep in mind not once during our week stay was there any work to the property and when we ask about the hot hub they said it was broken and there was no plan to fix it most the staff was rude mainly unhelpful there

Partner

8/10

Excellent

18 May 2026

Sindy

I really liked the room it was a fair price . The staff was very friendly pool was clean. Unfortunently I had a bad experience with the room next door . There was a couple arguing and banging on the wall at 3 am . I did call service at the front they were very helpful but would definently recommend the hotel manager to place guest 1 room apart I mean it is a pretty big hotel the best thing that can be provided is comfort and quality time for your guest.

Partner

6/10

Pleasant

17 May 2026

Ernest

Ok

8/10

Excellent

16 May 2026

sean

The room was clean and looked to be updated from the pics on file. When looking for the actual room there no pics only overall of the facility. The staff was very nice. There was a sign on the Door and it was repeated by staff at check in no breakfast. Before she checked me in all good. A slight disappointment but not a huge deal. Staff was also accommodating when I asked for a first room floor. The issues I had is that room did not have a mini fridge nor did it have a chair in the room. I called the front desk and they said they do not have chairs in the room. I found this very odd.

8/10

Excellent

12 May 2026

Rosa

Its a good budget friendly place to stay

4/10

Poor

03 May 2026

David

No microwave, 3rd floor room no elevator, no breakfast.....

2/10

Poor

16 Apr 2026

Daisy

She was very rude and held our deposit because she said the room had a “slight” smell of smoke even though no one smokes

10/10

Exceptional

09 Apr 2026

Daisy

Nice rooms, no complaints

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Daisy

Might not look like much from the outside but for the pricing the rooms are well kept and comfortable

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Amy

Group stayed in 3 different rooms. All 3 rooms stunk of cigarettes smell even though they said we couldn’t smoke inside. In one room the bathroom door fell of the hinges within the first 5 minutes of arriving. One room had to change the AC because it wasn’t cooling at all and the other two rooms kept the air on at lowest temperature and the highest speed for 3 days straight and it was never cool in the room. In all 3 bathrooms, the floor tiles can come right up and move around. Parking is big but there’s a lot of sus people staying at the hotel and park in the back.

Friends

2/10

Poor

31 Mar 2026

Sharon

I sat down on one of the beds and the frame collapsed. The sink was clog, so it could not be used.

Self

10/10

Exceptional

31 Mar 2026

Alma

I stayed at this hotel because it was 10 minutes away from the NOS event center. I enjoyed my stay! Check in was less than 10 minutes, the staff was nice, and my room was very quiet. My only critique would be that the toilet and mirrors were not wiped down and there was pee under the seat from the previous guest. Other than that it was a peaceful place and I would go back!

2/10

Poor

28 Mar 2026

Irma

Did not let us check out early.

Partner

6/10

Pleasant

22 Mar 2026

Jim

The property was okay it looked well maintained but the pools were dirty the jacuzzi was dirty and they had a lot of other visitors that were there hanging out around the balconies outside partying being loud. But I assume because it was a Friday night. The room was just okay it smelt of smoke even though it was a non-smoking room the walls could use another paint job. but for the most part I just stayed one night and got out the next morning

Family

2/10

Poor

21 Mar 2026

Rosanna

Walls dirty and bathroom door dirty vent in bathroom dirty disgusting floors dirty and the ac in the room barely worked, No refrigerator which i thought i saw was included in the room i thought i got when booking it, I could be wrong on that part. No breakfast due to \"remodeling\" but said online breakfast included only one ice machine for the whole hotel and it didn't even work. Lol i only left stars due to the friendly workers and staff i encountered when staying there. Sad i wasted money at that motel.

Friends_and_family Family

2/10

Poor

10 Mar 2026

Ritchie

Here is the list: 1) Bathtub was clogged, 2) shower stall leaked into the bedroom through the wall on to the carpet, shower curtain rod sagged so curtain just stayed in the center getting the floor all wet, 3) called ahead to check but no microwave in the room, 4) no coffee, 5) no hot breakfast. When we complained at the office, we were told that we should have called ahead to find out about hot breakfast not being served. The assistant manager, Ally, said that those working the front desk should have informed us at check in and would have suggested other nearby hotels that served breakfast. This is an idiotic idea. Can you imagine checking in at 10 pm after being on the road just to find out that our hotel of choice (no pun) would suggest we find a different hotel? A simple \"Hot breakfast is not available at this time\" should be stated on your website. Since there were three of us (my wife and I, and our 91 year old mother) staying for two nights, that makes a total of 6 breakfasts that we did not get during our stay.

Family

2/10

Poor

05 Mar 2026

Kam

The.shower had almost no pressure snd the hotel in general was dirty, such as the walls, doors and floors. Also, there is usually a buffet-style breakfast, but that area is being renovated. They could have at least laid out some grab and go items on a counter, but no. They said they will mot have breakfast at all until it was finished being renovated.

Family

10/10

Exceptional

02 Mar 2026

Jerry

There was no free breakfast like ur add said

Partner

2/10

Poor

25 Feb 2026

Ana Luz

Estaba muy sucio y en muy mal estado

Friends_and_family Family

4/10

Poor

22 Feb 2026

Susan

It's in poor shape. They are in the process of remodeling. No coffee pot no fridge no microwave. Most of all no chair.

Partner

2/10

Poor

15 Feb 2026

Sarah

Avoid this place at all costs. Quality Inn was absolutely disgusting. The microwave was covered in rust, and when I opened it to heat my food, there was a roach inside. The shower drain was clogged and filthy, making it impossible to shower properly. This room was unsanitary and unacceptable by any standard. Clearly no effort is made to clean or maintain the rooms. I regret staying here and would never return or recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Candice

Its was nice

Leisure Partner

4/10

Poor

03 Feb 2026

Caroline

The room was lacking a blanket. A remote control for the TV hangers lights.

Leisure

10/10

Exceptional

14 Jan 2026

Lakisha

My stay here was great, the room was upgraded beautifully ! Kept room spotless. Quiet area as well. Everyone was welcoming, will definitely come back.

Friends_and_family Family

2/10

Poor

10 Jan 2026

Donald

I cancelled my reservation, due to not getting the amenities I payed for. This motel ignores ADA, and disgraceful management.

2/10

Poor

03 Jan 2026

Mary

Amenities...Asked for towels, blankets, Never received them..I went out to Ross to buy blankets... The elevator didn't work when i needed it... zit was disgusting and dirty...I almost fell walking out to my car.. The cement on the walkway aren't safe their cracked and lifted in so many places along all the walk ways... I was charged over 700.00 a night for that dump... Don't get me started on the homeless hanging in the parking lot...Horrifying!!!

Business_and_leisure Family

2/10

Poor

25 Dec 2025

Tonisha

Tv didn’t work nor did the internet and it had a lot of ants

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Ven-Li

Clean room, staff, convenient to places

Partner

4/10

Poor

19 Dec 2025

Osvaldo

Hot tub didn't work

4/10

Poor

18 Dec 2025

Daniel

....

4/10

Poor

09 Dec 2025

Azalia

The room was recently renovated so that was very nice. The next morning we woke up early to go eat breakfast because it said it was included with our stay but there was a sign on the door that said it was not available. Also, I found a pair of scissors when we went up the stairs to our room. Good thing I saw them before my toddler grabbed them. Lastly, there was a pair of boxers right outside the elevator

Business_and_leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Jason

I had an issue with the toilet in the room. I reported the issue to management and he was very kind and gave me a new room without hesitation. Great office staff very kind and always make me feel welcome.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Fernando

Parking was ok

Friends_and_family Family

2/10

Poor

17 Nov 2025

Izys K Virula

After checking in I inspected the room and found a trail of ants throughout the room and a smell of cigarette in a nonsmoking room. I went to request a different room and front desk and housekeeping insisted that the ants in the room are normal, that they are in every room and that there’s nothing they can do about it them. They ended up switching me rooms and that room had a dirty fridge and toilet paper in the drawer in the room.

Leisure Friends

4/10

Poor

13 Nov 2025

Gabby

Looks nothing like the pictures, the blinds were broken. The ac vent panel kept falling off, towels stunk. The only reason why I did t give 1 star is because the bed was at least comfy. I stayed for 2 nights and everything else around me was booked. So I made the most out of it.

Leisure Partner

6/10

Pleasant

12 Nov 2025

Carole

The room had a dirty towel on the counter when we walked in- a broken microwave and though it said free full breakfast- they didn’t tell me until I checked in that breakfast was closed for renovations, the lady didn’t seem to care honestly and I never got my money back for that. There was a man that worked there that actually put in an order for a new microwave and came through I was very thankful for that, one of the cleaning ladies was very rude to me and told me to bring her my dirty towels if I wanted clean ones- but another one cleaned my room and brought extra towels and toilet paper. Jacuzzi didn’t work.
Overall I rate this stay as a 6 out of 10.
The two staff members who were nice and the comfy beds made up for it,

Family_with_children

10/10

Exceptional

10 Nov 2025

Tania

The staff was so nice! Decent room!

Leisure Friends

6/10

Pleasant

03 Nov 2025

Sharon

The room was newly remolded and clean except for one wash cloth was dirty. The lights were on motion sensors, so will leave you in the dark when you haven't moved for a while. There was no breakfast which the clerk let us know at check-in. Very quiet neighborhood and no problems with parking.

Leisure Self

8/10

Excellent

03 Nov 2025

Glenn

Nice property with a convenient location. However, the main lobby is difficult to find for first time check in. There are no clear signs for the entrance. All doors look the same when you drive around the property with the check in lobby located in the back of the building. Called the front desk, no one answered.

Business

10/10

Exceptional

02 Nov 2025

David

Staff was nice ,roo. Was clean we loved staying there

Partner

8/10

Excellent

24 Oct 2025

Thomas

Short walk to restaurants and harbor.
Parking may be challenging. It's on a busy street, so it can get a bit loud at times.

Self

6/10

Pleasant

23 Oct 2025

Katherine

Family time

Partner

4/10

Poor

07 Sep 2025

Harland

No breakfast which a Quality Inn usually provides! My microwave did not work. My TV did not work. Clerk said this was one of the renovated rooms! The whirpool spa was closed. The pool was open but kind of cold and nobody else used it.

Business_and_leisure Self

4/10

Poor

22 Aug 2025

Julio

They need an upgrade

Business_and_leisure Family

2/10

Poor

30 Mar 2025

Josh

Run down hotel.

This hotel was completely run down, the room smelled like the people before smoked heavily, smelled highly of cigarettes and the room was non smoking. Didnt offer a different room. The locks did not work, the curtains were falling off the rod, the tiles were loose and broken in the bathroom, the shower rod was falling off the wall. The room had no hot water and the key card kept not working. We had to get our key rest 6 times and only stayed 2nights. Great location but horrible hotel to stay at.

Partner

4/10

Poor

17 Mar 2025

frank

The front desk was great .bed sheets crappy

2/10

Poor

24 Feb 2025

Daniel

No recomendamos

Friends_and_family Family

2/10

Poor

24 Feb 2025

Claudia

No good

Friends_and_family Family

2/10

Poor

23 Feb 2025

Heriberto

Horrible weekend.

Honestly, that was a really horrible experience runs or dirty locks at the door broken customer service horrible they working on the hotel they they shouldn’t be open. All is walking around getting the all stuff they’re taking out from the rooms bathroom really bad no hot water. All TVs.

Friends_and_family Family

2/10

Poor

17 Feb 2025

Juan

Horrible experience!! Rooms are dirty and smelly, like cigarette smoke, mold and bleach, makes it hard to breathe. Hotel in general is bad! Needs major renovations, not just a Micky mouse paint job, location is terrible also, excessive traffic noise and druggies partying all night going in and out of the rooms. This hotel shouldn't be allowed to operate due to health & inhumane conditions. Felt ripped off!! Not what they have advertised or what is expected. Definitely not worth $112 a night, not even half of that!! Complete mistake!! Better off sleeping in your car...

Business_and_leisure Self

2/10

Poor

21 Nov 2024

ERNESTO

The property had no hot water! It was filthy and really should falling apart. STAY AWAY!!!
I have pictures but there is no photo uploading features on this review.

Leisure Partner

2/10

Poor

20 Nov 2024

Nelson

Nothing everything was in bad condition

4/10

Poor

16 Nov 2024

Emily

Derelict...trip hazard...false advertising

The place looks derelict. When i checked in I was told immediately that the they were doing some renovations. I was also informed that no breakfast was being served. This is an amenity I look for when choosing a hotel. There were pipes across walkways that were trip hazards. As someone with walking issues it forced me to walk off the path to avoid the pipes. The room door handle was loose. The kingsize bed had a hollow divot on one side so the only comfort was to sleep sideways. The office chair was torn up. I am reaching out to Comfort Suites group as the advertising on the website did not specify lay out the renovation issues or the change in amenities as noted when registering. This is false advertising. The price should have reflected this. (Photos wont upload)

Self

2/10

Poor

16 Nov 2024

Jessica

Worst hotel we’ve stayed at probably ever. Just real dumpy. Super old and just had that icky feeling.

Partner

2/10

Poor

09 Nov 2024

Charles

Worst Hotel Ever

I was there from monday til friday. It was the worst hotel i have ever been in. I booked room with fridge and microwave. No microwave. I ask 3 times for one. Ice machine was broke. I had no hot water the entire time there. I will be in San Bernadino for a couple of months but never will go back there.

Business

2/10

Poor

28 Oct 2024

Erika

It was the most run-down, dirty, stinky hotel I have ever stayed at.

Leisure Family

2/10

Poor

15 Oct 2024

Efrain

This property is under construction and is very not good the location to bad place

Leisure Family_with_children

2/10

Poor

06 Oct 2024

Camile

There are many shady people lurking around the motel. Beds are very uncomfortable. Tons of construction materials in the open almost fell. Room smelled like old clothes. Almost 2 hours before we could check in.

Leisure Friends

10/10

Exceptional

06 Oct 2024

Deon

Peacefull good customer service

2/10

Poor

15 Aug 2024

Christopher

The lights in the room don't work, there's a smell of cigarettes, there's a lot of noise, there's very little soap available, I had a very unpleasant night.

2/10

Poor

03 Aug 2024

JUDITH L

The room is so hot as if heater is on evev though the ac is working.

Leisure Partner

6/10

Pleasant

15 Jun 2024

Denise

First off the front desk did not tell me that you have to pull up on door handle to open, had to go all the way back around and got a different room, and had ants , and the bathtub did not have a stopper to give granddaughter a bath, there was a cover from a razor in drain. No chair to sit in.

Leisure Family_with_children

8/10

Excellent

22 Apr 2024

Tonya

The rate per night was good,but it was a bit shabby. I would have liked a better bed. The TV was in working order, but we had a problem getting channels to work. Overall it was alright.

Business Partner

4/10

Poor

12 Oct 2023

Rhonda

No one in the office when I arrived. I called and someone came to a window. The furniture, carpet were old and stained. The pool was closed. The 2nd day they put a tarp on the Quality Inn sign. The manager said they're closing the hotel for remodeling. The smell of marijuana was horrible. I left a day before I was to leave and got another room. Hope I get my money back for that day since the hotel told me they sent Booking my money back.

Leisure Self

2/10

Poor

07 Oct 2023

anita

Very old and worn. Carpet torn by the bathroom, further seen better days and room had a disgusting smell

Leisure Partner

8/10

Excellent

29 Sep 2023

Luisa G

Property in the middle of rennovation, so it was too lonely. I was wondering if I was the only one in the hotel.

2/10

Poor

24 Sep 2023

JACK

This property should be condemned, absolutely abysmal!

Business Partner

2/10

Poor

05 Sep 2023

Junko

Doors, walls, any surface are dirty. It seems it's never cleaned.

No pool nor jacuzzi available - due to chemical treatment, we were told.

Lobby is locked - a staff only talk to us through a small window.

Ice machine is broken.

Breakfast is not served due to renovation. There is no renovation - it's a flat lie. The have not been serving breakfast for over a year!

Stay away from this facility; it is NOT worth it.

Leisure Partner

4/10

Poor

05 Sep 2023

Santos

Desafortunadamente aunque le hicieron limpieza a la unidad las puetas paredes estan deteriorados y sucias ademas hay cucarachas.

Leisure Family

6/10

Pleasant

03 Sep 2023

Darlene

It smelled like cigarette smoke in the room.

10/10

Exceptional

03 Sep 2023

Anand

Great overall.

Leisure Self

4/10

Poor

21 Aug 2023

BENITO SANCHEZ

room smell cigarrett, electronic key not working propery, not friendly personnel.

2/10

Poor

21 Aug 2023

jackie

Completely in need of a rehab. Torn furniture, ceilings falling down on walkways. It was just gross

Leisure Family

4/10

Poor

19 Aug 2023

grant

No lamps, room was dark..

Leisure Self

10/10

Exceptional

14 Aug 2023

Nyiesha

Best

Business Family_with_children

2/10

Poor

09 Aug 2023

Gary

This is a ghost town

Need a refund. I stopped by on August 4 to check in. Nobody was in the office. I called (909) 888-4827 THREE TIMES - no answer. There was an emergency number (909) 352-1136 to which I called and this number was disconnected. I walked around the site looking for some evidence of staff. There was nobody that I could find. So why would the office be left unattended? I need a refund.

Self

2/10

Poor

05 Aug 2023

Robert

Roughing it in San Bernardino

Service was good but the physical plant is the tackiest I have encountered in the last 30 years of travel. Front curtains had holes, TV didn't work, bathroom door had been punched in and not repaired, A/C worked but was noisy, the bathtub hot water was installed backwards so that hot was barely after rotating left instead of far left -- it took awhile to figure that out. Maintenance is not a word in the vocabulary of this management group.

Self

4/10

Poor

04 Aug 2023

Linda

Homeless living outside the hotel parking, spiders everywhere no dinning area like stated in booking. Pool closed they couldn't find the key.

Family_with_children

4/10

Poor

26 Jul 2023

STEVEN

Breakfast is NOT included. In-house restaurant is closed. Room furnishings in poor condition, property is very old.

Leisure

2/10

Poor

21 Jul 2023

Lana

Outside looked like it had been through a explosion. Inside wasn't much better. Wrong size beds and no breakfast buffet. Pool was dirty , jacuzzi was locked up.

Leisure Family_with_children

4/10

Poor

05 Jul 2023

Michael A

No breakfast…..property not maintained….would never recommend to anyone

Leisure Self

2/10

Poor

05 Jul 2023

Travis

So i choose my stay based on accommodations in this case i wanted a pool and hottub with a breakfast. Ince i arrive and check-in im told the pool and hottub are closed until further notice sorry for inconvenience come to find out its been closed for months which really annoyed me this is something they should fix on there page if it doesnt work you dont have it. I dont even want to go into the whole room situation things broken or missing homemade curtains out of an old blanket really sad if i was able to cancel and get a refund i would have i would of had a better stay in my car

Business Self