Name: TownePlace Suites San Bernardino Loma Linda
Address: 10336 Richardson Street, Loma Linda, 92354, US

10/10

Exceptional

18 Jul 2026

Ruth

Driving cross-country — this is BY FAR the most excellent and personally concerned and helpful place we’ve stayed!

10/10

Exceptional

09 Jun 2026

kelly

Full kitchenette in the room

Self

10/10

Exceptional

26 May 2026

Monique

The staff was great

10/10

Exceptional

06 May 2026

Jocelyn

The staff there are very friendly and amazing . Parking was good as well and room were very clean. Would recommend

Friends_and_family Family

8/10

Excellent

05 May 2026

Julie

We initially had a problem with the air conditioning in our room and the hotel had no other 2 Q rooms, so we had to move to cramped, smaller room for our first night. We also discovered that \"self parking available\" did not mean that it is free, FYI. However, the next morning, the a/c was fixed, and we enjoyed the room for the rest of the stay. Beds were comfortable, the 2 Q room was great, breakfast was tasty and varied a little each day, and the Saturday morning staff really came through. I'm glad we stayed.

Family

10/10

Exceptional

01 May 2026

Richard

Newer hotel
Excellent staff and location

Self

10/10

Exceptional

25 Apr 2026

David

One of the best breakfast places I’ve been

8/10

Excellent

20 Apr 2026

Isaac

The room was clean. The staff was friendly. The area was beautiful. Shopping plaza around the corner (walking distance). I loved the kitchen in the room and the grill by the pool. The indoor fire place and outdoor fireplace did not work. But the grill was nice. I played some basketball on their half court basketball court it was a great time.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

ROBERT

Best ever

Partner

10/10

Exceptional

25 Mar 2026

SANTIAGO

Excellent

10/10

Exceptional

22 Mar 2026

Claudia

Very nice very clean very friendly

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Alexis

Super clean and Maria G was very kind and helpful.

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Austin

Convenient to shops and things to do

Self

10/10

Exceptional

03 Mar 2026

David

Property was well kept

8/10

Excellent

28 Feb 2026

Margaret

Very nice staff.

Self

8/10

Excellent

24 Jan 2026

Karen

I appreciate the suite with a decent sized fridge and stovetop. The morning breakfast was decent with a good variety. One day having mini quiches and another have jalapeno souffles. I always like having granola with yogurt too. Muffins, bagels and toast was also available. The beds were a little hard for me, but my husband like them and slept well. This is our second time staying here and I would stay again.

Leisure Family

8/10

Excellent

17 Jan 2026

MICHAEL

Staff was very friendly that made for a very pleasant experience.

10/10

Exceptional

31 Dec 2025

Elahe

Having the kitchen in the unit was the best part
Breakfast was good, too.

10/10

Exceptional

27 Dec 2025

Tracy

The room smelled like cigarette smoke. The elevator doesn’t come up to the 3rd floor and we have to call to have it sent up?! The toilet paper is low quality. I can’t believe I paid $200 for a room like this.

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Fabiola

Goog

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Armando

Muy limpios los cuartos y el continental breakfast está muy Rico

10/10

Exceptional

31 Oct 2025

Patricia

Very clean and a warm reception by the staff. They even gave us a choice of hotel rooms and told of us ways to save money since this trip is of a medical nature and will require additional trips to the area.

10/10

Exceptional

09 Oct 2025

Tiffany Jane

As a hotel snob I can confirm that this hotel is superb. It’s clean, well maintained and honestly the friendliest place I’ve stayed. Everyone was helpful and kind. Breakfast was great everyday, lots of options. The pool was maintained and cleaned, the hot tub was wonderful. Very relaxing. Housekeeping was friendly and did a great job. We arrived early and they were helpful with giving us a place to hang out until a room was ready, they let us use the pool while waiting, 10/10 will stay here again. Samantha is incredible. Thank you for a great stay!!

10/10

Exceptional

04 Oct 2025

Mary

Very clean

Partner

6/10

Pleasant

25 Sep 2025

Cathy

Found cockroach in the kichenette area

Business

6/10

Pleasant

21 Sep 2025

David

The pool area really poor maintenance really poor care. It looks very neglect. I would like to suggest to the operation manager to be more. It’s looking for those things in the pool area the room everything looks right when you get there, but when you start using the things things are falling apart, my room was 303 for little things, but those are things that I don’t like to invite you to come back

Business Partner

10/10

Exceptional

21 Sep 2025

Jessica

Very friendly staff, clean place recommended

Business Family

10/10

Exceptional

17 Sep 2025

Shannon

Comfy and welcoming

Business_and_leisure Family

6/10

Pleasant

16 Sep 2025

Briana

N/a

Leisure Friends

10/10

Exceptional

09 Sep 2025

Albert

P0

10/10

Exceptional

26 Aug 2025

Sandra L.

I will tell you.I was quite pleased with all of the staff but in particular one lady who checked us in, was so nice.I told her about my sister's and i having a get together after nine years and she left a sweet note for my sister and i as well as complimtary gift. All the staff were exceptional.

Leisure Family

10/10

Exceptional

22 Aug 2025

Esther

Very Nice

It was a nice stay. Clean and quiet. Very safe. The staff was extremely friendly and helpful.

Self

10/10

Exceptional

10 Aug 2025

Debra

Staff was very friendly and I felt comfortable asking for help/items.

Leisure Family

2/10

Poor

09 Aug 2025

Krzysztof

No room nobody at the front desk. Hotels wont help

I arrived at the property around midnight and nobody was at the front desk and door were locked. After messaging and calling the property I left across the street to a different hotel for the night. If you want to take a chance and book a room mowing that nobody will be there when you arrive then go ahead. If you want a place where you can stay for the night then look somewhere else.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Hiram

Great choice, will be returning!

4/10

Poor

12 Jul 2025

Tiffany

Not sure why all the great reviews. The carpet in our room had sticky stuff on it through the room. Shower not clean. Hideaway bed mattress thin, janky, and dirty. No way to sleep without the bed frame bars poking your body. No kitchen table for seating ( this was a 1bdrm suite). Overall really meh. Asked if we could upgrade but they said no because we booked with Expedia. Not sure what that’s all about.

Leisure Family

10/10

Exceptional

07 Jul 2025

Daniel

Everything was great but,
The dirty, raggedy, tattered flag that was flying on the 4th of July was an embarrassment.
Other then that it was a great stay.

Leisure Friends

8/10

Excellent

07 Jul 2025

Vanessa

The area that it's in

8/10

Excellent

29 Jun 2025

arsenio

3rd time staying at this location. Seem

Business Partner

10/10

Exceptional

27 Jun 2025

Atyria

This was a nice property perfect for an overnight business stay. No bells and whistles but everything was clean and comfortable and well maintained.

Business Self

4/10

Poor

25 Jun 2025

Paul

The property was right next to a reconstruction site! The staff was anything but friendly. Don’t expect you room to be cleaned after the first day.

Business Self

10/10

Exceptional

24 Jun 2025

Patricia

Really loved this place. Super clean! Pool needed a little attention, but it was Sunday afternoon. I’m sure it had plenty of action by kids over the weekend. Breakfast was really above par for a hotel free breakfast. One of the nicer I’ve had. My sister and I stayed and commented how safe we felt. Super friendly staff. EVERYONE!! Thank you all!!! We WILL BE BACK!!!

Business_and_leisure Family

10/10

Exceptional

21 Jun 2025

Donna

Check hostess was had superb customer service!!

Business Family

2/10

Poor

21 Jun 2025

Anthony

The stay already started terrible when I went to check in the employee not paying attention charged me for the stay when it was already paid for in advance and proceeded to tell me oops the money will be back in your account by Tuesday! That was very unprofessional! Not to mention the room wasn’t cleaned at least as expected nor the restroom. I then make my way to the pool and it was just so dirty so much trash in the pool I was at a disbelief. So this morning I go for the complimentary breakfast and what a disappointment! Breakfast was running beyond late and the cleanliness well let’s just say there was lots of hair all over. Also the orange juice and apple juice was very watered down. I use to like staying here but I just don’t see that happening anymore.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Richae

Very polite staff, very clean room. Decor and high ceiling were a plus.

Leisure Partner

2/10

Poor

16 Jun 2025

Liveem

Unexpected fees

10/10

Exceptional

11 Jun 2025

Daniel

Awesome highly recomend

Leisure Family

10/10

Exceptional

11 Jun 2025

Daniel

Awesome highly recomend

Leisure Family

10/10

Exceptional

03 Jun 2025

Paul

The staff was expecetional and went out of their way to make us feel welcomed. The rooms were very clean and well maintained. We enjoyed the firepit in the evening and the nice breakfast every morning.

Business_and_leisure Family

8/10

Excellent

01 Jun 2025

Melu

.

10/10

Exceptional

30 May 2025

Daisa

This property was nice and had good breakfast

Leisure Partner

4/10

Poor

23 May 2025

Verified traveler

This hotel has changed for the worse

Filthy kitchen items utensils. Given plastic forks and spoons to replace cooking utensils if needed. Dirty and liquid damaged pre packaged tissue. Told I was getting room with full stove several times and did not. Filthy messes, spills and debris in both elevators that were there for 3 days straight. Smell / stench of not so good smells through hallways and inside the elevator. No trash bags in trash can, just used my own. Had to use my own bleach and cleaning spray to clean room / bathroom. Carpet not vacuumed. Luggage carts had busted wheels. Day by day anything that could go wrong kind of did. No manager on site and staff had no idea when she would be back for 3 days straight or at least that’s what I was told. Each day I was told she would be there in the morning, I’d call to reach out and was told they didn’t know or the same false information that she would be there following morning by 7 - 9 am. I Used to book here often back in
2021-2022 so I figured why not and I got my answers why I shouldn’t have. Taken them off of my lists of places to stay and reccommend to others. It was My Spouses Birthday weekend and I had several hiccups throughout my stay. Maybe I’m used to more upscale hotels I guess but never again.

Partner

10/10

Exceptional

21 May 2025

Jacqueline

Good

8/10

Excellent

15 May 2025

Barbara

The rooms had everything you would need and spacious, that’s more comfortable. Staff was eager to meet your needs good location because of accessibility to freeway and side roads what I did not like was the breakfast I would prefer a restaurant or the ability for them to make the food there instead of premade food. You can tell that it was not freshly made. They did have fruit options along with breads which was the safer route. If you’re gluten free, you may have one other option besides fruit. The expense to Park is always a con in my eyes. I try to avoid whenever possible. I think it’s just ridiculous to have to pay to park. We were here for almost 2 weeks. They did a great job at freshening up/cleaning our room and providing towels, etc.. overall it met our needs being a suite that had a nice size refrigerator the ability to cook, microwave, and even a dishwasher. As well as a nice size table to sit at. The staff was courteous and respectful.

Leisure Family

10/10

Exceptional

15 May 2025

Lamont

Excellent

Business_and_leisure Self

8/10

Excellent

10 May 2025

Sharon

Nice breakfast with lots of options.

Leisure Family

10/10

Exceptional

01 May 2025

Selena

The fire pit outside was awesome

Leisure Partner

10/10

Exceptional

19 Apr 2025

David

Clean and safe

Leisure

10/10

Exceptional

19 Apr 2025

James

Everything was perfect

Family_with_children

10/10

Exceptional

17 Apr 2025

Ariane

I didnt like that .y bathing suit cover up disappeared after the housekeeping cleaned the room.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Rowan

Very clean and new. Fantastic facilities.

2/10

Poor

08 Apr 2025

Ricardo

Horrible experience not only did we find cockroaches here but the room that I had booked a month and a half in advance magically wasn’t available and got downgraded and not only that but I wasn’t even discounted. Absolutely worst hotel experience ever. I’ve had better luck at motels. Person at the reception didn’t even care. Never returning to this terrible location.

Leisure Family

10/10

Exceptional

05 Apr 2025

Steven

Lovely and helpful staff - plenty of car parking, pool area was quiet and enjoyable. Elevators needed a deep clean

Leisure Family

6/10

Pleasant

24 Mar 2025

Tennille

Breakfast was lacking in protein options.
The gap in the door to the hallway was sizable.
The tv had a terrible screen. Could hardly see it. And the thermostat didnt work.

Leisure Partner

6/10

Pleasant

23 Mar 2025

Tennille

My room was fine. There was a large gap in the door entry allowing sound in.
My tv barely worked, screen was dark and the thermostat did not work.
I also missed some basic \"extras\" found in other hotels like lotion and a shower cap.
Breakfast was lacking in options.
Probably wont return to another Townplace anytime soon.

Leisure Family

10/10

Exceptional

23 Mar 2025

Jazmyn

Great place to stay excellent continental breakfast

Leisure Partner

10/10

Exceptional

09 Mar 2025

Erika

Great breakfast and staff was really nice! Suite was perfect size and clean.

Leisure Family_with_children

8/10

Excellent

09 Mar 2025

Verified traveler

Would stay again

There was a noise issue from the work going on at the Marriott hotel beside this hotel. Room smelled musty from the rain, but clean. Beds were comfortable , big shower, big room. Good selection for breakfast, all staff were very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

08 Mar 2025

Eva

Really enjoyed my stay. Could have done with out the parking fee.

Leisure Family_with_children

10/10

Exceptional

28 Feb 2025

Alicia

Found blood on sheets

Leisure Family

10/10

Exceptional

25 Feb 2025

Jaenny

Everything

6/10

Pleasant

22 Feb 2025

shabnam

We were a little turned off from seeing the dog poop in the lobby.

Leisure Family_with_children

8/10

Excellent

28 Jan 2025

Maria

Just ok

The television screen is very dark and lately it has been in All the rooms that we have stayed in so it is very difficult to see the television shows

Partner

6/10

Pleasant

24 Jan 2025

Nyo

TV wasn't working properly. Unclear pictures. Incomplete shower door, stinky garbage disposable, unavailable house keepers, but front desk customer service was helpful.

Business Partner

10/10

Exceptional

16 Jan 2025

Neyda

Clean and very organized stay,Receptionist are very helpful and polite fast check-in

Leisure Family

10/10

Exceptional

31 Dec 2024

Eugeniu

Big rooms, clean, decent breakfast, friendly staff.

Leisure Family

4/10

Poor

25 Dec 2024

Verified traveler

Staff was not professional or friendly, bed was not comfortable, breakfast didn’t have enough variety, and TV in the room had a glitch, which made it did to watch.

10/10

Exceptional

22 Dec 2024

Cynthia

We enjoyed the breakfast and the little kitchen available in the rooms.

Leisure Family_with_children

6/10

Pleasant

09 Dec 2024

Erin

Great Staff! Property Description Misleading.

I'll start with the positive feedback - the staff with excellent! They were extremely friendly and on top of keeping breakfast stocked in the morning with two men's collegiate athletic teams and families staying as guests. The breakfast itself was one of the best we've had even at hotels that charged extra for breakfast. For the critics, there is no restaurant or bar as stated/pictured in the description. Despite the bottles of wine in the fridge, taps on display and glasses sitting out, the bar has been closed since Covid. Guests were extremely disappointed by the false advertising. The tv in ours and every room that our team was in had a blue-tint burned into it. There were holes in the room furniture that were patched or hidden with pillows; there was candy and garbage on the floor from the previous guests and the tub had issues draining. The rooms need some TLC and listing needs to be updated with the correct amenities.

Partner

10/10

Exceptional

05 Dec 2024

Marisela

150% the best accommodation I have ever stayed in.

It was the best hotel I have ever stayed in. Everyone was highly kind, attentive, and professional.

Friends_and_family Family

2/10

Poor

21 Nov 2024

Dave

The terrible review is for Expedia! I booked this hotel on this one night and the hotel did not have the Expedia reservation in their system. I did not stay there and had to find another hotel. Expedia still fully charged me and held funds on my account for days! I need a refund on this immediately!! I have been trying to contact 4 different departments of your company and no one is responding or issuing my refund!!!

6/10

Pleasant

20 Nov 2024

Raelene

Too close to the freeway. Traffic noise was terrible all night!

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Charles

All around 10 stay, no problems or issue's, room was nice and spacious. Pots and pans to cook on, everything worked. Breakfast was nice and abundant, hot tub was nice to chill in, on a cold night. Staff was friendly and helpful.

Business Self

10/10

Exceptional

10 Nov 2024

Monica

Spacious and clean

Very clean and super spacious! Loved the kitchen! It was a sudden last minute trip since we went to yaamava casino so wish it had water bottles to go with the coffee machine they offered. But overall great stay!

Partner

10/10

Exceptional

22 Sep 2024

Archie

I didn't understand why they charge for parking, I think other hotels in the area doesn't. Also they offered a mountain views which I paid for only to find views obscured by a new hotel building in progress.

Leisure Family

10/10

Exceptional

01 Sep 2024

carlos

Kitchenette is convenient and complete The bathroom is spacious

Leisure Family

10/10

Exceptional

01 Aug 2024

Nadia

The only things the pool was no so clean

Friends_and_family Family

6/10

Pleasant

29 Jul 2024

Verified traveler

Choose Holiday Inn

The girl who checked us in was extremely rude. The bathroom was dirty. Light was broken. Silverware in drawer was dirty and used. Overall very unclean.

Friends_and_family Family

10/10

Exceptional

19 Jul 2024

Brandon

Great friendly staff, very accommodating!

Leisure Family

10/10

Exceptional

15 Jul 2024

Chad

We enjoyed our stay at this nice hotel.

Leisure Family

10/10

Exceptional

10 Jun 2024

Fritz

Excellent facility

Leisure Family

6/10

Pleasant

10 Jun 2024

Jina

Dirty room

Staff was super nice. Neighborhood was okay. Hotel was within 10 minutes of plenty of places to eat. However, I would not stay here again because my room was dirty. The shower walls have not been cleaned in quite some time and it was obvious. Additionally there was residue from a drink on the night stand - which came off when I wiped at it. The room also smelled bad. At this point I stopped checking because I was tired and knew there would be more.

Friends_and_family Family

10/10

Exceptional

09 Jun 2024

Kino

Great stay

Very clean room with lots of accommodations. Although shown in pictures, it was serendipitous to have the option of a kitchen with a stove, full size refrigerator, sink and microwave. It felt like a studio apartment with the addition of a couch and ottoman. The king size bed was big and comfortable and the sheets were clean. The bathroom was great, although the shower design was a bit odd for my girlfriend and I. The only complaint we had for the room was the tv placement in relation to the bed and couch. I understand it may be a compromise to the layout and accommodations in the room, but it was just an awkward viewing angle for bed and couch watching purposes.

Partner

10/10

Exceptional

09 Jun 2024

michael

Front desk Staff was awesome

Leisure Family_with_children

10/10

Exceptional

17 May 2024

Jose

Perfect stay

10/10

Exceptional

30 Apr 2024

Yajaira

Overall great. Just wish they had a microwave.

Partner

10/10

Exceptional

30 Apr 2024

Yajaira

Shower needs an extra shower sliding door so that the water won’t come out. TV has terrible terrible quality, TV looks purple.

Partner

10/10

Exceptional

07 Apr 2024

Nick

I love the room I would get it again

Partner

10/10

Exceptional

02 Mar 2024

Timothy

Very comfortable beds and rooms are clean. Close to Loma Linda hospital which is great for family that needs a quiet retreat from spending a long day at the hospital.

Business Self

8/10

Excellent

29 Feb 2024

Jillane Mae

Rooma that we stated in smell like weed.

Leisure Family_with_children