Candlewood Suites Loma Linda San Bernardino S IHG

8/10

Excellent

16 Mar 2026

Mike

They charge $14 per vehicle per day
The only amenities were the free use of the washer and dryer

They charged me 3 pet fees instead of 1

Partner

10/10

Exceptional

09 Mar 2026

Shalonda

Good

Partner

8/10

Excellent

09 Mar 2026

Jorge

Overall clean room, friendly staff, great location.

Family

10/10

Exceptional

08 Mar 2026

Ruben

Hotel is secured, spacious, equipped kitchen, and free use of gym and laundry!!

10/10

Exceptional

01 Mar 2026

Leo

Clean room and amenities

Partner

10/10

Exceptional

04 Feb 2026

Pedro

The room was clean, spacious, and the staff was friendly; check-in and check-out were easy.

Business Partner

10/10

Exceptional

24 Jan 2026

mary

Great bed. Clean comfortable. Many surprise amenities. Great staff that were friendly, knowledgeable and friendly.

Leisure Family

8/10

Excellent

17 Jan 2026

William

Enjoy my stay, my mom enjoyed her room. We will be back.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Daijhanae

Clean

Business_and_leisure Family

10/10

Exceptional

14 Jan 2026

Maria

The friendly atmosphere at the front desk! Great customer service, the hotel is very clean and I love the ambiance of the hotel!!! I love this hotel!

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Saulo

Good

10/10

Exceptional

13 Jan 2026

SANTIAGO

Excelente

Business_and_leisure Family

10/10

Exceptional

11 Jan 2026

JEANETTE

The check in was good. That is all, they put me on a floor with homeless tenants. A fight broke out at 2:30 am in the hallway. Why do you put the paying consumers on the same floor with the consumers who have vouchers. Do you really think we dont know our eyes don see. I WANT A REFUND. Another consumer complained about the fight as well. The stay was poor. The question wS asked about the check in, not the stay.

Self

10/10

Exceptional

05 Jan 2026

William

Amazing place

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Andrew

Very clean , courteous staff, very good place to stay

Leisure Partner

10/10

Exceptional

05 Jan 2026

Harold

Clean room. The fan wouldn’t turn off in the room

Business

10/10

Exceptional

05 Jan 2026

Tony

The property overall is very clean. The room is clean, large, nice TV, big bathroom. I'll stay here again.

Leisure Self

10/10

Exceptional

04 Jan 2026

William

The place was wonderful beds comfortable the rooms are nice. Set up right fully furnished kitchen. Only thing is missing no breakfast.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Leslie

The shower was missing a curtain, but everything else was fine. Clean and the reception was very accommodating.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Rose Mary

The room was

10/10

Exceptional

15 Dec 2025

Ernest

Everything was great would definitely stay again

Partner

10/10

Exceptional

12 Dec 2025

Krystal

Something epse

Partner

8/10

Excellent

09 Dec 2025

Douglas V

Great place to stay
Great staff

10/10

Exceptional

08 Dec 2025

CM

Room was great, staff was really helpful and friendly. We will definitely be back! Thank you candlewood for a great stay!

10/10

Exceptional

07 Dec 2025

Christine

Clean, friendly staff will stay again.

Leisure

10/10

Exceptional

03 Dec 2025

Tanielle

Clean and easy stay

10/10

Exceptional

29 Nov 2025

Tracy

Just wonderful! Great staff, quiet environment , and best of all very clean!!

Leisure Partner

10/10

Exceptional

29 Nov 2025

Suzanne

Nice clean rooms, and friendly staff

Partner

10/10

Exceptional

23 Nov 2025

debora

Very nice clean and comfortable

Partner

10/10

Exceptional

17 Nov 2025

Armando

Room was fantastic! Staff were professional and accommodating. All aspects of the stay were great. We are staying there again in a couple of weeks!

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Elaine

Erica was the best! Alexis very helpful

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Jenifer

Overall the stay and room were perfect. Only downside was that when I booked the room and chose the option to pay at the hotel. I was charged the day prior $151.04 and day of before arriving I was charged again $151.04 when the total for the stay was $280.05. I called and asked why I was charged so much and I was told the system made an error and I was not supposed to be charged twice and they were waiving the $100 deposit. We get to the hotel and I was charged another $78. I asked the front desk agent what the charge was for because I was already charged the full amount and then some. She explained it was the remainder for the stay and then I explained what had happened and that the $100 fee was supposed to be waived and she had no notes for that. So we spoke to a manager in the morning because we were promised the deposiy to be waived. The manager explained the deposit can't be waived under any circumstances for the security of the room to be in good order, which is understandable. She did however lower our stay amount for the inconvenience. I did not get her name but I thank the kind and friendly staff at this hotel for helping me out with my concerns. The room was great, clean and spacious. We traveled as a group of 3 but the room we booked is enough for 4. The hotel is pet friendly considering we heard a dog barking from the room across from us. The kitchen had everything you needed if you wanted to cook a meal instead of eating out which was nice.

Leisure Friends

10/10

Exceptional

12 Nov 2025

Janice

The kitchen only had 1 fork, 1 spoon and 2 knife’s. Only 1 drinking glass. There were plenty of throw away coffee cups that we used for most everything. I’m sure if I had called the front desk they would have brought up whatever we needed. There should be 2 of all dishes and flatware since there was two of us in the room. All in all it was very good. Will stay there again.

Business_and_leisure

6/10

Pleasant

09 Nov 2025

Moises

The room was dirty when we arrived

Leisure Family

10/10

Exceptional

04 Nov 2025

Serena

Clean. Friendly staff

10/10

Exceptional

04 Nov 2025

Cheryl

Mostly but no coffee creamer

Partner

2/10

Poor

03 Nov 2025

Rodrigo

Bad

Business

10/10

Exceptional

22 Oct 2025

Ryan

.

8/10

Excellent

17 Oct 2025

luis

Pet friendly

Leisure Family

10/10

Exceptional

12 Oct 2025

Denise

Clean and friendly. Good environment.

Business Family

10/10

Exceptional

11 Oct 2025

alfonzo

Yes

Self

10/10

Exceptional

04 Oct 2025

Lucinda

Perfect location

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Melissa

I didn't like that i asked the front desk to send house keeping to go to the room to tidy up and she said she will try, they are busy. House keeping never showed up.

10/10

Exceptional

07 Sep 2025

Aaron

First time staying here and it definitely won’t be my last. Very clean, very convenient and the staff was very nice.

Leisure Family

10/10

Exceptional

05 Sep 2025

Denise

Very nice and quiet minimal communication with staff which I loved since I have social anxiety

Leisure Partner

10/10

Exceptional

03 Sep 2025

JANA

stayed here while having surgery at Loma Linda. it was close and accessible.

Family

8/10

Excellent

02 Sep 2025

Olivia

Tried to charge my card before check in I had reserved my room foqr

8/10

Excellent

01 Sep 2025

Verified traveler

It was a good and comfortable stay. Just very upset that they put a charge hold morning of my stay. When I booked through Hotels.com I chose the pay at check in and wasn’t anywhere on my booking that the hotel was gonna put a hold. I wish Hotels.com had at least mention they were going to do that. It was upsetting to wake up too. Overall nice hotel and comfortable stay.

Friends_and_family Friends

4/10

Poor

31 Aug 2025

Esther

Poor

Elevator wasnt working. Trash left in the hallways. Trash left by elevator. The hallways stunk from different foods from all the rooms. Elevator was not swept or mopped the 5 days I was there. I will not stay there again.

Self

10/10

Exceptional

31 Aug 2025

Shantell

10/10 would stay here again

Leisure Friends

6/10

Pleasant

31 Aug 2025

Stephanie

.

10/10

Exceptional

30 Aug 2025

nicole

Nice and convenient

Business

10/10

Exceptional

28 Aug 2025

Diane

Loma Linda

Staff very friendly. Had medical procedure next day at 6am and was unsure when would be completed. Asked if could set late check out to make sure and staff set it up with no charge.

Partner

10/10

Exceptional

24 Aug 2025

Thomas

X

6/10

Pleasant

17 Aug 2025

Susan

Very basic hotel.

Business

10/10

Exceptional

17 Aug 2025

Sandra

Wonderful

Everything was neat and clean. The room didn’t have any weird smells or stains. The kitchen was organized, cleaned and well stocked. The bed was nicely made and very comfortable. It was a perfect stay. It is close to the freeway and a lot of eateries. I will be rebooking and definitely recommend.

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Christopher

didn't feel welcome ar first sight

Business Partner

8/10

Excellent

14 Aug 2025

Verified traveler

Safety Concerns

The front desk is closed from Midnight to 8:00 am. I didn’t need anything but it felt a little uneasy knowing there was no one to help if needed.
The mattress was lumpy and the top of the refrigerator was dusty.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Alexandra

Very clean and spacious

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Rita

7/10

We came to the area for my Mom’s surgery at Loma Linda Hospital, and this was our first time staying at this hotel. The area of the hotel is in the same parking lot as two other hotels. Parking is $14 a night and they give you a parking pass. It’s close to freeways, food and shopping. The surrounding area is safe and clean. The hotel itself is nice but inside our room, we had issues. The sheets on one bed had brown stains on them. Looked like poop. There was a small red stain on the other sheets. (Good thing I brought my own) The towels did not smell fresh. The hand wash, body lotion, and conditioner were not filled, so we ran out. There was a dirty sock in a drawer left by another person. There were also a couple pincher bugs we killed in the bathroom. Maybe the room we were in hadn’t been used in a while? Since we traveled so far and it was a long day, we didn’t wanna complain, and have to move to another room, we made it work. The staff is also very, very sweet, and friendly except one person. I didn’t get her name. African American woman with very long braided hair. She was the ONLY staff member that didn’t acknowledge us our entire stay, and was not that friendly to others.

The positive of our stay; the beds were comfy, and there’s a full kitchen with items provided. Housekeeping staff was great and so sweet but Marco at the front desk, he was the best! He made our stay! So friendly, down to earth, cheery and professional. Thank you!

Business Family

10/10

Exceptional

09 Aug 2025

Regina

We really like this hotel; when we travel to Yamaava Casino.

Leisure Partner

2/10

Poor

07 Aug 2025

Erica

Not happy

Wanted to request a cancellation due to the room not being advertised online correctly. Room was super small. Had a really weird smell was not clean sink was clogged up.

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

Marie

Most comfortable bed! Very neat and clean. Kitchenette was a huge plus and convenient. Definitely recommend this hotel.

Business_and_leisure Self

8/10

Excellent

03 Aug 2025

Verified traveler

Great

Trip was amazing. Stay was amazing
I had a bad delay at my airport and had to stay overnight Candlewood changed my stay to 2 days instead of 3

Friends_and_family Family

8/10

Excellent

02 Aug 2025

Alma

The hotel was very clean and staff very professional and friendly we would stay there again and recommend it to others. We just have a few recommendations to the management: the bathroom did not have any hooks on the walls or on the door, or even a bench/chair where to lay down the clothing and towels!! we had to drop clothes on the floor!!
They advertise full kitchen but it was not equipped at all: there was no toaster at all, the pots and pans were very cheap and we tried to make scrambled eggs but they stuck to the bottom. Also they only had 2 each of spoons and forks, even though the room accommodates 4 ppl. so we had to eat by turns. We hope the management will easily take care of this. There was only 1 chair in the room to sit on, 2 chairs would be nice to be able to sit at the table and eat.

Leisure Family

10/10

Exceptional

01 Aug 2025

Laura

Had a kitchen!

10/10

Exceptional

29 Jul 2025

Lawrence

Very convenient and close to the hospital

10/10

Exceptional

18 Jul 2025

Rene

All was well. comfortable and well designed. Felt right at home.

Business Self

10/10

Exceptional

10 Jul 2025

Rachel

Emergency Stay

Due to an emergency trip to Loma Linda, I found that Candlewood Suites was the best place that was down the street from the hospital. Marco was such a blessing when I checked in. He was also working the following evening when my sister came and needed an extra parking pass. He was not only spot on with customer service, but was very empathetic when he learned of the passing of my sibling who had been at the hospital. I would recommend this hotel to anyone

Friends_and_family Family

10/10

Exceptional

04 Jul 2025

Tania

Great in all aspects!

Leisure Family_with_children

2/10

Poor

30 Jun 2025

Benjamin

We were charged more than the amount originally agreed. They did not communicate to me that they had placed an authorization hold for the room, never gave us a turn down service, no assistance whatsoever to resupply with toiletries. That was my 3rd time staying and after this experience, I’m afraid I will not return. When I reached out to management via IHG app, as rewards members we were met at the checkout desk with no explanation of erroneous charges.
Management was not on site, only given a financial threat, if not paid will be put on a “NO RENT” hotel lists. I’ve always left the room in the same cleanliness as I found it, if not cleaner. I’d like to challenge for full refund or credits and if not I’ll just leave negative reviews on all platforms. This is only directed at staff at Candlewood suites.

Friends_and_family Family

4/10

Poor

29 Jun 2025

Verified traveler

Candlewood, No Good

Room and bathroom very dirty, you can run your finger on the Floor and get dirt/residue easily. Customer service was terrible, Attendant Marco made suggestive remarks toward Me and My guest such as \"here for a Good time i see\" and ignored our concerns. Cetains areas of the building smelled of orders or smoke. Worst HIG hotel i have ever been too. The Building is decent and the rooms have full mini kitchen which was a plus, though for the price, poor service, rude Attendant, dirty room, much better choices next door or near by. Hotel is should be priced as an 80$ Motel and not a 150$ room, also be aware they charge a parking fee that they do not tell you about until checking out.

2/10

Poor

27 Jun 2025

Charisse

The room was dirty, the bed had stains (red -no sure if it was blood), the floors were sticky, the door handle in the bathroom was broken, there was food in the wall. Very uncomfortable

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Marlem

Excellent service, room clean and neat, love it

Leisure Friends

10/10

Exceptional

21 Jun 2025

Susan

Great room with comfortable bed and nice bathroom. Nice and quiet on the 4th floor.

Problem with no one at front desk after hours- calls went to voicemail, couldn’t check out early in the morning and no one did a wake up call , even though requested the night before as my room phone was disconnected- luckily my iPhone alarm worked.

Business Self

10/10

Exceptional

19 Jun 2025

Melissa

Clean and new

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Mercedes

Nice stay

6/10

Pleasant

15 Jun 2025

Isabel

Good location, only the mattress in the room was very uncomfortable. A huge body impression on the mattress made it very uncomfortable to sleep. It was a king bed and it was right in the middle. Also the AC was making a weird and loud noise. I would return but i wouldn't choose the same room.

8/10

Excellent

15 Jun 2025

Tina

Room smelled of smoke, when we left after staying one night all of our clothes and other fabrics smelled like smoke. Areas of the room were clean, but floor and kitchen area was dirty.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

Marilu

.

Business_and_leisure

10/10

Exceptional

14 Jun 2025

soon sung

clean and kind employees

Business Partner

10/10

Exceptional

12 Jun 2025

Robert

Close to Loma Linda University Hospital

10/10

Exceptional

06 Jun 2025

soon sung

nice and cozy.

4/10

Poor

04 Jun 2025

Pascual

I was gone a rool that ac didn't work,after a few attempts I was given a different room next to the laundry and dirty towels

Business Self

10/10

Exceptional

02 Jun 2025

Fransisca

Nice and clean room

Business Family

10/10

Exceptional

01 Jun 2025

Joanna

Awesome beautiful hotel. Clean. Five stars

8/10

Excellent

29 May 2025

Timothy

Gave review early that was all good. Have to update, guess the bathroom not as clean as I thought developed what symptoms are atheletes foot 2.5 days later. So have to give it a terrible

Leisure Self

10/10

Exceptional

29 May 2025

Regina

I always have a good time at your hotel.

Leisure

10/10

Exceptional

27 May 2025

Nanci

Great place!!

Beautiful, brand new hotel. The only thing I will say is this: this weekend you were catering to the dog fancy and our event. Please put one little island with just grass outside. You have too many plants out there that are toxic to dogs!

Friends_and_family Family

10/10

Exceptional

27 May 2025

Ever

Spacious and good stay

Business_and_leisure Self

10/10

Exceptional

25 May 2025

Gary

New. Friendly.

Leisure Family

10/10

Exceptional

18 May 2025

Jamie

Candlewood i recommend to anyone who wants clearness saftey ...i love the kitchen loved the all the set up you need.

Leisure Family

10/10

Exceptional

17 May 2025

Diana

I really enjoyed the little extras full size fridge , toaster even a dishwasher,set up for longer stays !!

Business Family

8/10

Excellent

16 May 2025

Verified traveler

Good Stay

It was ok. We had to go out back out snd have frint desk check on ac as it wasn’t working when we got there. Everything rlse was good aside from that.

Partner

10/10

Exceptional

14 May 2025

Anthony

Friendly staff. Quiet

Leisure

4/10

Poor

07 May 2025

Christopher

The room is decent, the staff were nice. However, this is the third time I've stayed here, and each time it's gotten worse. This last stay, someone had a dog in the room that barked all night, then the neighboring rooms were loud, throughout the night, pounding, banging and constant noise in the hallway. When I left the following morning, there were a lot of towels, and trash outside of the next room in the hall. I don't know what was going on, however this will be my last time visiting.

Business_and_leisure Self

10/10

Exceptional

04 May 2025

Jaznehrai

Loved it

Leisure Partner

10/10

Exceptional

29 Apr 2025

javier

Hello