Name: My Palace Rooms
Address: Yenişehir Mahallesi Osmanlı Bulvarı No:13/213, 13, İstanbul, 34912, TR

2/10

Poor

08 Jul 2026

Yulia

Dirty, everything broken, stay away.

Friends

2/10

Poor

30 Jun 2026

Shahrokh

My stay at My Palace Hotel in Istanbul was unacceptable. I found a live bed bug in my room, creating serious health and hygiene concerns.

The hotel was dirty, poorly maintained, and many facilities were broken or damaged. The actual condition of the hotel was completely different from the online photos and description, which I believe were misleading. I also have serious concerns regarding the hotel's advertised star rating.

In addition, the staff were rude, unhelpful, and unprofessional, and my concerns were not handled appropriately.

As a result, I had to urgently wash and disinfect my clothes and belongings to prevent bringing bed bugs home.

I request a full refund and reimbursement of all reasonable expenses related to laundry and disinfection. I also request an investigation into the hotel's hygiene standards and advertising practices.

Photographic evidence is available.

Self

2/10

Poor

30 Jun 2026

Shahrokh

My stay at My Palace Hotel in Istanbul was unacceptable. I found a live bed bug in my room, creating serious health and hygiene concerns.

The hotel was dirty, poorly maintained, and many facilities were broken or damaged. The actual condition of the hotel was completely different from the online photos and description, which I believe were misleading. I also have serious concerns regarding the hotel's advertised star rating.

In addition, the staff were rude, unhelpful, and unprofessional, and my concerns were not handled appropriately.

As a result, I had to urgently wash and disinfect my clothes and belongings to prevent bringing bed bugs home.

I request a full refund and reimbursement of all reasonable expenses related to laundry and disinfection. I also request an investigation into the hotel's hygiene standards and advertising practices.

Photographic evidence is available.

Self

4/10

Poor

28 Jun 2026

Yulia

Not

2/10

Poor

13 Jun 2026

Mohamad

Very bad service
Rooms are not clean when u check in

Self

2/10

Poor

05 Jun 2026

Resa

Not same licks the web sit photo !!

Friends_and_family Family

2/10

Poor

03 Jun 2026

Matthew

This was definitely the biggest lie of a hotel i've ever ran into in all my years of traveling. There is no pool their idea of having any workout room is that you can join the fitness club that's in the same building. The beds were completely awful, just about everything was broken, there was no air conditioning they claimed the central ac didn't work until it got hot enough outside but it was 28°, there was no remote control to the tv and no buttons on the tv so it was just there for looks, there was nothing redeeming about it at all even the shower was bad it switches from hot to cold water constantly while you're trying to bathe and the toilet barely flushes

Friends_and_family Family

4/10

Poor

29 May 2026

WILLIAM

Rooms are very old and air-condition don't work. No internet, has to wait for some one to come and copy the internet QR from his phone to mine. Airport shuttle from hotel to Airport was convenient. Front desk check in was smooth were helpful and the lady was very friendly

Self

2/10

Poor

28 May 2026

Iurii

Dirty and with cigarette smoke smell. I don’t smoke. Ac was not working and shower head was broken. Shower glass door was not fully closing causing water leak on the bathroom floor. Toilet was leaking and I found bunch of long hair on the bed sheets which means it was not changed after previous guest. When I inquired about airport shuttle lady at the front desk just yelled “no English!”. Like if I suppose to learn Turkish if I’m just visiting for 1 day only.

Self

2/10

Poor

13 May 2026

Pavitra

There was no airport shuttle provided at all; the front desk offered to pay for a taxi to the airport. The amenities were terrible and were infested with bedbugs.

Self

2/10

Poor

19 Apr 2026

LILIANA

Do not stay here, the room was so so so bad conditions, so unclean . This place should be close.

Self

2/10

Poor

17 Apr 2026

katalin

This hotel is listed under “ ISTAMBUL airport area”, while it is 60 km away, who knows where.
Also, there is no Airport Shuttle, when I sent them a message if it is coming all the time, or need to request one, they replied to get a taxi
I ended up having to stay at the Istanbul airport overnight for 8 hours, which was horrible. When I called Hotels,con customer service the Indian agent didn’t understand that there is an error in the listing and I do not get a refund. What a waste of money and time!

4/10

Poor

20 Mar 2026

Mohammad

Bad

4/10

Poor

12 Mar 2026

Sheida

Very old buil

2/10

Poor

05 Mar 2026

Tiba

The worst day of my life. I booked for four days but ran away from the first day. The apartment was dirty, there were small cockroaches everywhere, and everything about it was terrifying. Do not pay even one dollar for this place.

Family

2/10

Poor

21 Feb 2026

Jagmit

Hard to check in

4/10

Poor

16 Feb 2026

Huseyin

Bed covers were not clean

4/10

Poor

12 Feb 2026

SVETLANA

👎

4/10

Poor

11 Feb 2026

SVETLANA

Not happy with room .I got room not what I ordered To got room what I ordered took 20 hours. Stuff doesn’t speak English. You cannot communicate with nobody. They don’t understand you whatever you say they keep telling you no problem but problem was still there!.

Business_and_leisure Family

2/10

Poor

11 Feb 2026

Ahmad

Every thing was terrible since I get in this hotel & I am thinking to stop booking my hotel with hotel.com because of this hotel

Partner

8/10

Excellent

04 Feb 2026

ze lai

The room was fine, just had a slight smell of cigarette smoke. Also, when I checked in, they said there was airport transfer service, but when I was leaving they said it wasn’t available. In the end, though, they still helped me arrange it, which I appreciated.

2/10

Poor

31 Jan 2026

Saeed

This hotel not clean no body clean the hotel .blankets are very dirty. I think before someone used and hotel stop not gave for clean. I am not satisfied from this hotel. Any one go there kindly first check room dont book online

Business

4/10

Poor

21 Jan 2026

Leah

Nice room, but the building is very dated. For the price it was ok. But maybe pay a little more....... and go someplace else.

Friends

10/10

Exceptional

11 Jan 2026

Aleksandra

Good place next to airport but no breakfast

10/10

Exceptional

07 Jan 2026

TEKIN

Otelden memnun kaldım. Odalar temiz ve havalimanına çok yakın. Tekrar tercih edilebilir.

Business_and_leisure Family

6/10

Pleasant

05 Jan 2026

Susana

The room was Ok value for money, a bit old fashioned and mirrors everywhere at least on my room. The pillows were unnecesarily high and thick, bring your own if yuu have neck problems, the matress was very comfortable and there is a fridge.

I had issues with the \"Shuttle\" service. I asked few times to double check about this service for an early flight and I was told by 2 different receptionists that it was free of charge (as shown on the website as part of the booking).
When the taxi (not shuttle) came, I was charged by the taxi driver. I told him the hotel told me it was free, and he replied \"hotel problem\". And them not speaking good English is an additional issue.

I don't know what sort of agreements the hotel has with the taxis. If they (taxis) see you are a tourist they will rip you off and take advantage.Comunication can be an issue even with Google translate, so be prepared.

Book a taxi yourself, to at least make sure you don't pay tripple the price, (even it is not guarantee)instead of using this \"dodgy\" shuttle system, and make sure the person in reception speaks good english to avoid dissapointment and last minute stress. Good luck

Business Self

10/10

Exceptional

05 Jan 2026

Ansar

Great place to stay

Leisure Self

4/10

Poor

22 Dec 2025

Emel

The name on the outside of the building is different. Many receptions. Room was clean but there ants in the kitchen and a bug in the bathroom. Did not feel safe as a solo female traveller.

Leisure Self

4/10

Poor

04 Dec 2025

Talisha

Literally EVERYTHING was a lie. No shuttle as advertised (which was massively inconvenient!) no pool as advertised, no breakfast on site as advertised and just a mini fridge (though it is advertised it will have a full size in each room) no microwave, old water left in tea kettle, no night stands, counter in the bathroom and the bathroom floor not clean, mold spots on walls, no coat or towel hooks, no one came to clean room, annoying bright blue light in bedroom that disrupts sleep, right underneath a smoking room with a dog that barked all night! I had to track down rude staff to get more toilet paper! They were so stingy with the coffee and tea packets! The toilet broke, shower needs repairs and the power went out twice! Literally only two staff members who were pleasant and that’s the only reason for the two stars. Muhammad was very very accommodating and pleasant, he deserves a raise because he was very attentive, nice, polite, helpful and respectful when everyone else was rude, unhelpful and dismissive except a very kind gentleman who helped me order food in the restaurant. I wish I caught his name

Business_and_leisure Partner

10/10

Exceptional

02 Dec 2025

Carlos

Great staff and location close to SAW AIRPORT. Needs some details maintenance, but for that price it would be hard to beat

10/10

Exceptional

25 Sep 2025

Thanh

I book this hotel due to my early morning flight departure back home, around 5’ taxi to SAW airport. This place is a convenient location.

Self

8/10

Excellent

11 Sep 2025

Amina

Helpful staff

Business Self

2/10

Poor

11 Aug 2025

Pamela Joanne

We ended up not staying at My Palace Rooms after arriving. The property did not match the photos or description online, and the surrounding area did not feel comfortable or welcoming. Check-in was confusing, and communication from the staff was unhelpful.

Based on our first impression, we decided to make other arrangements. This was not the experience we expected.

Leisure Family

10/10

Exceptional

07 Aug 2025

Farhana

Our was a spacious 3 bedroom apartment with 2 toilets at a very good sameday cheap rent. We only stayed for a night so didn't get time to look around much. There are quite a few restaurants at walking distance.

Leisure Family_with_children

2/10

Poor

10 Jul 2025

Nabeel

Very unprofessional! Management is terrible! I DONE NOT recommend this garbage place!

Family

8/10

Excellent

16 Jun 2025

margaret

Very comfortable studio, everything worked, fridge good, Tv good, location good, service good, apartment a bit tired and the furnishings Curtains, chairs and quilt need a cleaning spruce up.

Friends_and_family Family

8/10

Excellent

13 Jun 2025

Margarita

My apartment was nice and clean. No microwave in the kitchen. But having a fridge and kettle was good. A grocery store nearby. Staff were friendly and I was offered a free shuttle (taxi) ride to the airport. Thank you.

Business_and_leisure Self

6/10

Pleasant

01 Jun 2025

ZVONKO

The staff was very friendly,Veru small TV ,they left only 2 bottles of water,no other drinks, no coffe in the room.

Leisure Family

10/10

Exceptional

15 May 2025

Sophia

Nice

8/10

Excellent

17 Nov 2024

Frank

7 minutes from airport.. friendly staff, who booked taxi for us. Separate bedroom from kitchen/lounge area so plenty of room. Slightly past its best but very good value for money

Leisure Partner

4/10

Poor

09 Oct 2024

fouzia rasib

I choose this hotel as i was travelling on my owm for the first time and they offered free shuttle service, after messaging many times to tell them my flight timing they never got back to me so i contacted expedia and finally they communicated with me and told me its only one way droppings they offer, after so much argument they offered picking up too which never happened. The taxi driver harrassed me took £20 plus 200TL when i expalined the situation to recipient they were not interested. Property wasnt too bad but they need to offer cleaning.

Leisure

6/10

Pleasant

05 Oct 2024

Shahab

Quit area

10/10

Exceptional

29 Sep 2024

Athra

It’s was clean and Close to airport

Self

8/10

Excellent

22 Sep 2024

Yolandi

Only 3 km from Sabiha Gokcen Airport!

Business_and_leisure Partner

10/10

Exceptional

02 Sep 2024

kadri

Nice place Close to saw airport

Leisure Family

4/10

Poor

28 Aug 2024

Alena

The only reason I booked it, It said in the description that there is an airport transfer. Absolutely lie! No transportation is provided,I had to pay for the taxi after I made the reservation and called there to request a transfer.
And it is too far away as well from IST airport. Get ready to pay 2000 TYl
one way.
Dirty floors. Mold in the bathroom. Hair.
Only the bed was clean and comfortable. The blanket is towel thick. I even can not call it a blanket. Just a cotton throw.
Also be ready to smell strong smoke air.
Crazy experience!
Never would recommend!

Self

6/10

Pleasant

26 Aug 2024

MIMI

What was extremely convenient is how close to the airport it is, as I booked it for an overnight stay awaiting my morning flight.
Another advantage is the spacious room.
Quite below standard is cleanliness.

Leisure Self

10/10

Exceptional

09 Jul 2024

Angela

Very nice, clean comfortable for the price, and very nice staff, we used to be near the airport

Leisure Friends

8/10

Excellent

08 Jul 2024

James

Excellent house keeping. They found my ring and they returned it to me. I impressed. Thank you so much

2/10

Poor

28 Jun 2024

Ali

Not what was described on expedia. Building was rented by many companies. Rooms are not clean, holes in the sheets, no coffees and no English speaking people. Not on airport grounds and no shuttle free or other wise from airport. Shuttle from hotel to airport not available if they can get away with. They will call a taxi for you and make you pay for it. Not recommended for family!

Leisure Self

6/10

Pleasant

25 Jun 2024

Dylan

One night stay

The service was really good and friendly staff on arrival. Room was in average condition with not much expectation but dirty under the bed and bathroom had surfaces had not been cleaned.

Self

8/10

Excellent

11 Jun 2024

Howard

Property perfectly clean, room spacious with all expected facilities. Staff obliging, but sometimes hard to find (no-one at reception desk). Area a soulless stretch of urban motorway, but the traffic noise wasn't too bad.

Leisure Self

6/10

Pleasant

05 Jun 2024

Przemyslaw

Bad smell and poor cleanness

Rooms were pretty dirty, a lot of hair on the floor. The room was for none smokers but it had a heavy smell of cigarettes.

Self

4/10

Poor

24 May 2024

Jolani

I asked for none smoking room. The room, bed smiled like smoke.

4/10

Poor

21 May 2024

Ahmed

I booked an family room,
The bathroom room is not working and the shower water was filling all bathroom area not properly drain.
The water for sink is leaking from ground to all bathroom area as well.
It doesn’t worth the price I paid.

Leisure Family

6/10

Pleasant

04 Apr 2024

Verified traveler

We booked a non-smoking room and was assigned a smoking room filled with heavy smoke smell. One flushing button for the toilet was broken. The drawers in the kitchen area did not close well. The communication with the staff could have been better.

Friends_and_family Family

4/10

Poor

01 Apr 2024

Ala'a

Very old rooms

Leisure Family

10/10

Exceptional

25 Mar 2024

Darrell

Good value clean airport hotel

I have stayed here 4 times now and it is always clean and the service good. The hotel is very close to SAW and a short taxi ride for 150 tl is all you need to get there. Price to quality ratio is good here and I will continue to stay here when flying to and from Istanbul.

Self

10/10

Exceptional

07 Mar 2024

Hossein

This hotel is close to Sabiha Airport (SAW) and has a shuttle.

Leisure Friends

6/10

Pleasant

21 Feb 2024

Ardavan

Staff were nice and friendly, the room was very big and comfortable.
On the website, it said it does have free shuttle ride to and from the airport, but that was not true. The place is only five minutes cab ride away from the airport, but I spent 30 minutes looking for the shuttle at the airport, when I got to the hotel I was told that I will get free ride back to the airport in the morning but that was not true, either.

Leisure Self

6/10

Pleasant

04 Nov 2023

Raluca

This property is nice and clean however very far (1hr away) from IST intl airport. Although they claim drop off to airport, they don’t drop off to IST airport only to a nearby local airport.

2/10

Poor

28 Sep 2023

Callum

Very disappointing

We stayed here twice before and room was great. That's why we kept coming back. But this time the room was an ABSOLUTE DUMP. Tiny, filthy, many things broken, no proper double bed as requested, noisy (right by elevator), no view... just sh*t. I don't know why you gave us the worst room this time, but you just lost regular customers.

Partner

2/10

Poor

26 Sep 2023

Alex Oleg

This hotel had a great rating. Don’t know why or how.
No A/C available, cigarets smell, bedding had a burn spots size off quarter, door jam into bathroom with a evidence of force entry.
To summarize it was a dump

Leisure Self

6/10

Pleasant

25 Sep 2023

Julia

Old and outdated wouldn’t stay more than 1 night.

10/10

Exceptional

30 Aug 2023

Mashini

Very friendly and helpful.

Leisure Self

8/10

Excellent

27 Aug 2023

Jemmy M

It was good

Leisure Partner

4/10

Poor

16 Aug 2023

Tamara

Unfortunately it was dirty room , poor coffe and tea in the room, no water to drink Never come back and recommend there is no transfer free to airport I have to pay for that. Taxi is another history- there are no words. The only one thing was good is a guy at reception when I arrived. Don’t believe the feedbacks there is no trough!

Business_and_leisure Self

8/10

Excellent

26 Jul 2023

Ekaterina

Good hotel for the need, close to the airport. Very beautiful pub in the same building. The staff was friendly and helpful.

Business_and_leisure Self

8/10

Excellent

28 Feb 2023

john

we only stopped one night between flights and for that purpose it was superb 3 mins to airport excelent breakfast and a very nice pub on site

10/10

Exceptional

04 Feb 2023

Veronika

Excellent service - Fazil's employee works at the reception - I express my great gratitude to him. He told me everything, showed me and was always ready to help, very friendly👍

Leisure Self

6/10

Pleasant

30 Dec 2022

Joseph

it was worth the money,but the property is very old one

Leisure Family

6/10

Pleasant

20 Dec 2022

Verified traveler

Okay

Room looked clean initially but later found used goodies like meds that presumably belonged to the previous guests which hadn’t been cleared. The bathroom door almost locked itself and there were cracks in the mirror. Nonetheless okay for a short stay and the location is quite close to the airport.

Partner

8/10

Excellent

07 Aug 2022

Abdulaziz

Underground parking is not free.

Leisure

10/10

Exceptional

06 Aug 2022

kelly

It was really a good experience.

Business_and_leisure Family_with_children

10/10

Exceptional

09 Jul 2022

Mehrdad

Professional, attentive staff offered the best help he could during my stay. Thanks

Business_and_leisure Self

10/10

Exceptional

07 Jul 2022

Sara

Very close to sabiha airport

Leisure Family

6/10

Pleasant

24 May 2022

Emine

The hotel is quite impressive, however, the hygiene/cleanliness had let them down. I found hear all over the room including inside the fridge. Also the tap in the bathroom was broken. The personnel are lovely. They offered me free breakfast that was delivered to my room and paid for my taxi to airport, which were nice gesture. Overall, nice hotel, very close to airport.

Self

8/10

Excellent

26 Apr 2022

Nicole

Great place for the price. You get a whole apartment with kitchen living room bedroom and bath. The building itself can use a little updating but other than that everything is great. Great gym to use as well! Thank you!

Leisure Family

10/10

Exceptional

20 Apr 2022

Verified traveler

Very friendly and helpful staff.

Leisure Self

6/10

Pleasant

16 Apr 2022

Mahmood

They upgraded my room. They try to charge me extra for breakfast. I asked them for invoice but they never. The prices on menu are different what they charge you. They never bring you bill. No room service. Maybe lack of hotel staff. Wifi was good.

Partner

10/10

Exceptional

06 Feb 2022

Marcel

Loved this hotel for a stopover in Istanbul .
Great clean room . Fantastic Hamam in the hotel and they even paid for the taxi back to the hotel .

Leisure Friends

6/10

Pleasant

31 Jan 2022

Bhagvatiprasad

It was apartment, having dishes, glasses but they don't refill tea, coffee even afrer calling many times.
Bathroom was good but there was nothing to put soap, shampoo bottles.
Water was not not coming properly from head shower.

Leisure Self

10/10

Exceptional

29 Jan 2022

Verified traveler

Very close to the airport!

I decided to choose My Palace Rooms because it is very close to Sabiha Gökçen Airport where they also provide free shuttle service to the airport regardless of the time. The room was very comfortable and clean. It is a very good choice if you want to be close to the airport. Plus, there are many restaurants around the hotel, so you do not feel like you are in a deserted place.

Self

10/10

Exceptional

19 Jan 2021

Jennifer

Lovely stay. Tasim at reception was wonderful -
Thank you

Self

2/10

Poor

28 Dec 2020

Martin

They Wouldn't let me stay in hotel after i paid for a room and they haven't refunded me for the room

Leisure Partner

8/10

Excellent

09 Dec 2020

Brian

ice hotel close to airport

It was a good hotel for the price.... good service and no complaints....

Partner

8/10

Excellent

30 Nov 2020

Syed W

Great staff friendly and helpful

It was a nice stay. The staff at reception was very helpful and friendly. Location is close to sabiha gochen Airport, perfect for layovers. Lots of restaurants and nice mall close by. Rooms are clean and comfortable.

Friends_and_family Family

10/10

Exceptional

27 Nov 2020

Verified traveler

Good

Friends_and_family Family

10/10

Exceptional

09 Nov 2020

mohammed

Very hospitable and friendly

We arrived late evening to stay for a Transit with a flight in the morning. The receptionist Hassan was most hospitable. He went out his way to accommodate us and arrange transport to the airport. The hotel was perfect.

Partner

10/10

Exceptional

24 Oct 2020

jason

The guys at the front desk were a great help with everything..
Food in the bar was great.. try the burgers...
it was a short stay but i recommend.
Any the price.. extremely reasonable.. maybe cheaper due to virus, but it was great value.

Leisure Partner

8/10

Excellent

20 Oct 2020

DeAnna

The room was ok for our one night stay before flying out the next morning. It was dated but clean. I booked a non-smoking room but the sofa had cigarette burns but not a strong odor. BE AWARE THAT DUE TO COVID THERE ISN’T AIR CONDITIONING! We did not know this until after checking in and inquiring as to why it wouldn’t come on. We had to sleep with the bedroom window and the balcony doors open. It was cool enough outside that it was comfortable enough but there is a decent amount of street noise until about midnight.

Leisure Partner

10/10

Exceptional

07 Oct 2020

Verified traveler

Excellent large room for family

Excellent service and excellent room

Friends_and_family Family

8/10

Excellent

05 Oct 2020

Mary58

Nice hotel very close to the airport. Good bus conection and free shuttle service to the airport.

Leisure Friends

8/10

Excellent

30 Aug 2020

Mohammed yousaf

Very good service staff very helpful
And rooms are clean to a good standard
And close to all restaurants and shops and airport

Friends_and_family Friends

10/10

Exceptional

28 Aug 2020

Mohammad

Yes it is a palace

Great place and the room was wonderful and clean make you feel at home.

Friends_and_family Family

10/10

Exceptional

20 Feb 2020

Verified traveler

Stage was friendly room is clean location is great parking is good

Business Friends

6/10

Pleasant

13 Feb 2020

Verified traveler

The lady who checked us in was very helpful . The room smelt of smoke and so did all the towels and bedding . The shower screen was missing and wall paper coming off in the bathroom . Not somewhere i would stay again

Partner

10/10

Exceptional

12 Feb 2020

JM

It was close to the airport so very convenient. The staff were incredibly friendly and the room was really nice.

Friends_and_family Family

8/10

Excellent

10 Feb 2020

Zain

Excellent Stay at My Palace Rooms

I was in Istanbul in transit for 8 hours and I had a choice of hotels for a quick rest.

I must admit the proximity of the hotel to Sabiha Gokcen airport was one of the factors I used to decide where to stay. The hotel was also highly rated by previous customers and I can't help but to agree with them.

The location is excellent, the room rates are very good, the rooms are a little dated but comfortable and I found it to be very clean. To top it all they offer a free ride back to the airport which was very convenient.

The overall experience was made better because of the excellent service of the staff who gave me my room early and also took care of my few requirements (like assisting with wifi connection and I also locked my key inside my room) with a big smile. A special mention for Gunay who was very helpful.

I will not hesitate to stay there again.

Self

10/10

Exceptional

24 Jan 2020

Verified traveler

It was big room and was quite new condition. The staff were very helpful and very efficient. They provided free shuttle to the airport for drop off.

Leisure Partner