Ambassador Pallava Chennai

India , Chennai (Madras)
CHENNAI, No 53 MONTIETH ROAD, EGMORE
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50 reviews shown

10/10

Exceptional

01 Apr 2026

SWAMI

Great place and excellent breakfast, gym and pool area

8/10

Excellent

07 Feb 2026

Daneille

Staff are very friendly. Rooms are cleaned well and daily. Nice amenities and relatively central

Friends_and_family Friends

2/10

Poor

02 Feb 2026

Shandramathy

Room felt neglected and dirty

6/10

Pleasant

31 Dec 2025

Barry

Booked room was a heritage room,at checkin receptionist told me it was an executive roomEvenaftershowing
He didnt seem to care. my

10/10

Exceptional

12 Oct 2025

inder

So bad smell - so much odour -
Love the hotel as it got me old memories I love this hotel - pls maintain the class

6/10

Pleasant

01 Oct 2025

unnikrishnan

Quiet nice place. Room has no safe to keep valuables. Mildew smell in the room was hard

Leisure Self

6/10

Pleasant

26 Aug 2025

Ananthakrishnan

Carpet is old and dirty. All other areas are not bad.

Leisure Self

6/10

Pleasant

26 Aug 2025

Udaya

Staff at the front desk need to be more vigilant. They checked me into a room and after 2.5 hours, asked me to move into another room, as the adjoining room meant for another family was given away to another client. This is not right and it was inconvenient on the whole. When family asked for coffee in the morning, housekeeping did not deliver the coffee, leaving us in the dark as to whether it would come into the room or not. It was not delivered finally. the hygiene in the hotel rooms, need more attention.

Leisure Family

10/10

Exceptional

27 Jul 2025

Sunil

One night stay in Suite

It was an amazing stay.
Clean and neat

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Joy

A great property and excellent location too
Used to be one of the best in the 80s
Need some renovation for sure. But fantastic furniture spacious rooms (heritage) all rooms overlooking the pool nice gym good bar and restaurant with good food and staff. I heard that the furniture mirrors etc used to be owned by the Mysore maharaja

Leisure Family

2/10

Poor

11 May 2025

rahuman

Extremely Unprofessional Staff, No Accountability from Management – A Disgrace to the Hotel Industry

I had one of the worst hotel experiences at Ambassador Pallava, Chennai on April 15. During my visit to the bar, a man (appeared to be a supervisor) was aggressively yelling at staff in a manner that was completely unfit for any professional environment. The atmosphere was hostile and uncomfortable for every guest present. When I politely asked him to calm down, he became even more aggressive. Shockingly, a staff member pleaded with me not to interfere, clearly out of fear.

I immediately sent a detailed complaint to the official email addresses listed on their website . I received no response. I then submitted the same complaint through their online contact form. Still no response.

This level of apathy from hotel management is disgraceful and unacceptable. Either the hotel does not care about guest safety and dignity, or the person involved is a known rowdy whom even the management is afraid to confront.

For a place that calls itself a 4-star hotel with historical significance, this behavior is shameful. I now understand why guests quietly stop coming back—this place lacks basic hospitality standards and accountability.

If you value your peace, dignity, and customer service, avoid this hotel at all costs.

There are far better hotels in Chennai where respect and professionalism still exist.

10/10

Exceptional

28 Mar 2025

Verified traveler

Stay at Ambassador

Excellent

Business

10/10

Exceptional

05 Jan 2025

Prerit

Friendly staff

10/10

Exceptional

11 Dec 2024

SHAKTHIMOHAN

I stayed 7 days on and off for couple of weeks.
If you are planning to dine out every day for dinner then there are only couple of places around to dine. You need to use uber for any transportation. 5 minutes walk to museum and art gallery, entrance fee is 250 rupees for foreigners.Juice place, Dominoes and medical store is around the corner of the hotel.

Leisure Family

10/10

Exceptional

04 Dec 2024

SHAKTHIMOHAN

Front office and breakfast buffet staff were very nice and helpful. Breakfast buffet area should have proper ventilation because after our breakfast ours clothes smelled off oil fumes. Shout out to bell boy RAVIKUMAR.

Leisure Family

10/10

Exceptional

26 Nov 2024

Jaideep

Very helpful staff at the property. I had forgotten my ID card at the hotel. The staff promptly sent it to my residence.

Business Self

10/10

Exceptional

11 Sep 2024

YUGARSI

The food was great. The rooms were spacious. Staff was very friendly.

10/10

Exceptional

09 Sep 2024

Hari

Quiet and well maintained property

Self

6/10

Pleasant

03 Jun 2024

Verified traveler

Not so good. It’s an old space!

Partner

10/10

Exceptional

20 May 2024

Sunil

Stay at hotel ambassador pallava

I was little late for my arrival due to delay in flight. When i had called up the hotel. The staff were so polite to take the message and confirmed. Upon my arrival all docs were ready and just need to sign.
Room was nice and comfortable. Only issue the view area from window was to the aircon unit. No view to anything else

Business

6/10

Pleasant

04 May 2024

Sandeep

Old hotel. 3*

Not so good.
Old hotel

Partner

8/10

Excellent

28 Mar 2024

Divakaran

STAY AT AMBASSADOR PALLAVA, EGMORE

I expect some extended hours of free stay and change the time at least upto 2 pm since the job I have come may go few hours extra and then to return to Airport. So many hotels nearby are offering this and to prefer this Hotel for my future stay.

Self

10/10

Exceptional

12 Jan 2024

Padmaja

Great value for money, a hidden gem

Leisure Family_with_children

8/10

Excellent

25 Dec 2023

Ramesh

As everyone says, it is an older hotel, which has its plusses and minuses. They have nice art around the hotel and in the rooms. Lots of real wood items unlike in newer hotels. On the other hand, the maintenance needs much improvement. More cleaning is needed of some of the art items which are showing signs of mold. The management and staff are not at the level of top hotels. Looks like they havent really had any hospitality training. This one guy managing the reception desk was abrasive and had no place being in that position. Breakfast was good. If they put some money into refurbishment and improved cleaning, this could be a top hotel once again.

Leisure Family

8/10

Excellent

23 Feb 2023

Padmini

Staff extremely hospitable and courteous. Complimentary morning breakfast was pleasing. WiFi was choppy and not reliable. Out of 12 day stay, internet was out for a full day, and quite disappointing and inconvenient.

Business_and_leisure Family

10/10

Exceptional

28 Oct 2022

Radhakrishnan

Excellent reception staff, especially Ms. Ponni and the sumptuous breakfast topped by tasty filter coffee by Madhu

Leisure Self

8/10

Excellent

20 Jul 2022

Radhakrishnan

Good staff and service; Nice breakfast
In bathroom, dry area becomes wet owing to inefficient partitioning; insufficient mats

Leisure Family

4/10

Poor

26 Mar 2022

Sirisha

The front lobby ambience was good. Other than that things are out dated and not as per the standards of a 4 star hotel.
Restaurant facilities need to enhanced further.
Room ambience is quite old fashioned and needs a ton of improvement.
Mosquitoes issue in rooms.

Business Family

10/10

Exceptional

07 Feb 2022

Hemanth

The building has a very unique interior. We loved the cleanliness and friendlyness of the staff. the breakfast buffet was really good.

Business Family

10/10

Exceptional

06 Jan 2020

Verified traveler

Stay was excellent. Staff are very well trained and professional. Food was scrumptious at the restaurant. Breakfast was good and the rooms are huge. It is a heritage hotel but worth the stay. Will recommend to others.

Friends_and_family Family

6/10

Pleasant

05 Oct 2019

Verified traveler

Food good. Hospitality poor. Reception too poor. Except security guards

Business_and_leisure Self

2/10

Poor

31 Jul 2019

Verified traveler

Staffs are very rude and cheating guys . we booked this Place with advance payment and we didn't stayed because of staff and booked new room in Vestin hotel in front of this property and that hotel very nice and very co operative. I will not suggest this hotel for anyone. Be careful before booking this hotel.

Business_and_leisure Family_with_children

6/10

Pleasant

17 Jul 2019

Joy

Rooms/toilets had a muggy smell.

Family

2/10

Poor

26 Jun 2019

Verified traveler

We have very bad experience in this hotel.the front desk staff is incorperative. We have small kid and they have courtesy. And they are not humans.
money minded corks.

Business Family

10/10

Exceptional

18 Jun 2019

Verified traveler

I stayed in the executive suite. It is very spacious. The bathroom seems to be remodelled recently and is fresh and clean and spacious. The breakfast is amazing. The staff was very courteous and helpful.

Business_and_leisure Family_with_children

10/10

Exceptional

20 May 2019

Verified traveler

Excellent.
Hello
Hello
Very nice.
Excelent
Excellent.

6/10

Pleasant

28 Dec 2018

Verified traveler

Needs to be a lot cleaner than it is. Very unpleasant smell, that lingers around the room.

2/10

Poor

23 Nov 2018

Praveen

It need a big time renovation, all the rooms look crappy and not worth 4 star. There is a bad smoke smell all over the hotel, i wont reccommend this to anyone.

8/10

Excellent

19 Nov 2018

Shrihari

Nice hotel, located as centre to multiple tourist attractions

4/10

Poor

18 Nov 2018

Haresh

Good location, nice breakfast.
I have stayed at this hotel many times and stayed for 6 nights on this visit. This time the experience left a lot to be desired. The cupboard drawer was broken, hair dryer did not work. safe deposit locker was not ready for use and needed a reset by house keeping before it could be used. Some of the electrical sockets by the bedside did not work. On the last day the house keeping forgot to keep glasses (tumblers) and failed to bring these despite 2 phone calls. This time I felt that the hotel was no longer paying attention to small details that makes a big difference for room guests. I will probably stay at another hotel on my next visit to Chennai.

4/10

Poor

16 Jun 2018

Verified traveler

Badly in need of repairs and renovation

A famous hotel from yesteryears and that is why we booked and paid premium rate. The hotel is badly in need of repair and redesign. The bathroom is old and few accessories didn’t work (I will spare details). However the staff was friendly and breakfast was good. The management should do major renovation, redesign rooms and restore its old glory. Until then charging such high rates is not justified.

Family

10/10

Exceptional

04 Jun 2018

Steven

quiet, pleasant ambience, most friendly staff

I have stayed here a couple of times now. I really like the place and will return. But there are a couple of caveats new visitors should consider.
The pro:
great value if you get a good price (varies by date). The staff is very friendly, helpful and efficeint. The public areas are something of faded elegance with a luxury ambience unexpected at mid range hotel prices in Chennai. The location is convenient for central chennai and quiet as its set well back from a road which is well traveled, but not a major throughfare. This is a big plus in Chennai. My recent visit I was upgraded to a “heritage” room which is very large and comfortable; But even the normal rooms in the other wing are quite ok. The breakfast buffet is exceptional and the restaurant ambience nice.
the cons;
the most serious con is the air conditioning. It probably needs a complete rebuild. The heritage room it worked ok but another room a bit too weak for comfort. The other downside is that which is also part of the charm. It is a distinctly faded elegance. There is a certain shoddiness in places like the elevator interior. At the price of a mid range hotel in India this is quite ok and somewhat the norm. But if you paid 4 star prices you might be disappointed.

8/10

Excellent

22 May 2018

Verified traveler

Friendly staff, historic building... i didnt use the pool as they had swimming classes with many kids during the summer holidays, wish i would have know before.

6/10

Pleasant

02 May 2018

Verified traveler

nothing to say

not good, nothing to say, disappointed, bathroom not clean, a great view on the swimming pool but the balcony not clean.
Basic decoration.
Passport kept for Xerox copy, instead of copying in front of the customer.
Room service confusion for breakfast, not enough soccer for coffee and with the one in the room.

6/10

Pleasant

22 Apr 2018

Kamal Nitin

Good hospitality in a rather old looking property

The hospitality from a people point of view is good. However, it is an old property and that is evident in the rooms and the facilities there in. The smell in the rooms, though not bad, gives away the age of the building. Given that there are other options in the vicinity, the hotel needs to review their value for money model. It could potentially be a 3-star option in my opinion.

10/10

Exceptional

11 Dec 2017

Mohana

Nice Hotel with Friendly and helpful staffs

The stay was good. Breakfast awesome. Very courteous staff.
the rooms were very clean and presentable. I would definitely go back there if i visit Chennai again. The location was good near to Express Avenue spencer mall as well as other shopping location.

8/10

Excellent

14 Oct 2017

Haresh

Good location convenient for moving around

I have stayed here many times and always enjoy the warm friendly hospitality. Although the hotel itself has been around for more than 30 years they are gradually updating the rooms and amenities which is good too.

8/10

Excellent

20 Jul 2017

Haresh

Stayed again -convenient location

I visit Chennai 2-3 times a year and always stay here as the location is very convenient to move around anywhere in the city area and the friendly staff make me feel at home.

8/10

Excellent

21 Jun 2017

Ozonetel

Good Option in Egmore area

This was my third stay at the hotel. This time I was "upgraded" to the Heritage wing. I somehow found the Executive wing better. The heritage wing has furniture which looks like from the 60's and the carpets are terribly dirty ! Yes, the rooms are massive, but for a single traveler, one does not need such massive space.Their breakfast spread is wonderful and I used the pool this time. Old world pool with shallow and deep sections, unlike most new pools which have a 4/5 ft. uniform depth.

4/10

Poor

11 Apr 2017

Steve

There was a smell problem

I chose this hotel because it was the closest I could get to a morning appointment. After entering the lobby, we could smell humidity. Temperature was OK, but obviously the AC had not been upgraded for a while, which explained the smell. Checking in was a bit more hassle than usual (I don't think they see too much non-Indian business, so they wanted to make SURE my passport and visa were OK), which did not exactly made for a stellar welcome (albeit otherwise they were polite). Apparently, no non-smoking rooms for our type of room (I got upgraded to an immense but empty room with a small window, but my travelling companion not, and his room was smelly). Got down to the bar for a few drinks and snacks, which was OK, but like the rest of the hotel it struck us as very old-style, and not in a good way. Service was distinctly non hurried, which was fine for one night but makes this hotel not an option for our future needs.