Name: Comfort Suites Columbus State University Area
Address: 5236 Armour Rd., Columbus, 31904, US

2/10

Poor

22 May 2026

Kristine

So we got there, and was told the hotel IS UNDER MAINTENANCE, lmao. You would think that we would be greeted and welcomed more or let alone notify us before hand like a month prior before our departure that the property is under construction so we wouldn’t not have drove all the way from Atlanta just to be told it’s not stable. I keep trying to get my refund back but I still have not receive it because the hotel.com staff says they want “confirmation” that we did not stay there lol. Like this is not right, so if anyone ever travels with hotels.com or with any third party I do not recommend this hotel. Comfort Suites University is a no go!

Friends_and_family Family

2/10

Poor

16 May 2026

Orlando

I reserved two rooms and received confirmation only to drive 9 hrs and find out the hotel is getting remodeled and there's no rooms avaliable.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Sonia

The pipes busted 2 days into our stay. All of our personal belongings were soaked. We were forced to evacuate and find a another hotel. We were told we would have a full refund but it hasn't come yet. It was a nightmare.

Family_with_children

8/10

Excellent

17 Mar 2026

Brittany

Staff are so sweet! Room was spacious. Breakfast needs a little help.

6/10

Pleasant

16 Mar 2026

Alvin

WiFi down for 2 weeks straight

8/10

Excellent

15 Mar 2026

Jessica

The pool wasn’t opened to the customers but the owner family swim the entire weekend. The hot tub was on of the main reasons I booked. So that’s the only negative thing.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Josiah

Staff was great and nice. 1st room had a broken couch, so they kindly moved us, not big deal. 2nd room had broken bathroom fan and broken shower curtain. I didn't want to move again, so didn't even call the desk. I think the rooms should be inspected for this basic handyman stuff. But again, the staff themselves were great.

Family_with_children

4/10

Poor

19 Feb 2026

Johnnie

Noise everywhere, they claimed their were moving ac unit. The hall way door would slam when maintenance used it. Owner said it needed to fixed.

Self

4/10

Poor

15 Feb 2026

Megan

When I checked in the girl was nice but you could definitely tell she didn’t want to be there. The whole hotel smelt like bud, and during the night multiple people were knocking on other people’s doors, and the person across the hall from us left their room at least 6 times between 1am-6am and would slam their door every time. The elevator feels like it’s going to break any minute and the place overall just felt sketchy. If my partner and I hadn’t made plans the following day in town we discussed leaving at 4am because we just felt unsafe. We ended up putting the desk chair in front of our door. If you carry definitely bring it. We didn’t because we went to a sporting event but we wish we would’ve brought ours. The comforter was stained, pull out couch was broken and the pillows on the bed were decorative pillows you’d put on a couch. The bathroom floor was slimy. We will definitely not stay here again.

Leisure Partner

2/10

Poor

11 Feb 2026

Christina

Even though the staff was very apologetic the hotel unfortunately is not very clean Unfortunately we encountered rooms that smelled like smoke, dirty floors, cockroaches, and bedbugs. Was brought to hotels attention and was refunded.

Leisure Family

6/10

Pleasant

09 Feb 2026

Kevin

The condition of the room was okay, but not good. When you walk off the elevator the carpet was stained and dirty and overall housekeeping was lacking. I had Ukrainian guests with me and I would not want to bring anyone back to this hotel.

Business Partner

10/10

Exceptional

05 Feb 2026

Angelica

Everything was great

2/10

Poor

20 Dec 2025

Jan

Nothing even looked clean. Trash on the hallway floor on 2nd floor. Card wouldnt work on the door, the battery was dead. Changed rooms. The front desk people were nice. The carpect was old and nasty looking. The breakfast area was awful! The floor was sticky, the waffle iron didnt work. You had to hold the front of the juice fountain closed in order to get juice. Place was terrible! I made 2 trips there, first and last!

Leisure Family

6/10

Pleasant

07 Dec 2025

Will

room and lobby had a bad smell and the sofa bed was covered in dust and hair -- could not use it. breakfast was not good -- not well maintained.

Business Family

2/10

Poor

29 Nov 2025

Hunter

Okay. Not worth it. Property is very outdated and in need of repairs. Our room came equipped with 4 huge beetle type bugs that were on the walls near the ceiling. We informed the front desk and asked if they would spray/remove them. They offered to move us but we were on our way out so we asked if they could just kill them and remove them. When we returned many hours later the bugs were still in place. They never moved so I presume they were dead; but still made me question the cleanliness of things. Bathroom door never closed and there was a broken hanger in the closet. Overall not the worst place I’ve ever stayed in, but pretty close.

Leisure Family

6/10

Pleasant

09 Nov 2025

Heather

The bathroom shower rod was falling off. You can tellit has been moved or replaced numerous times. We vould hest the people in the next room

Partner

6/10

Pleasant

04 Nov 2025

Conra

It was okay

Business_and_leisure Family

2/10

Poor

02 Nov 2025

Araya

The room was dirty ,

Leisure Family

8/10

Excellent

29 Oct 2025

Megan

Staff was friendly, room was clean but worn , the hotel was extremely convient for everywhere we went.

Leisure Family_with_children

10/10

Exceptional

28 Oct 2025

Mercedes

Clean rooms, staff was friendly, hotel is conveniently located and good prices.

Leisure Family_with_children

2/10

Poor

27 Oct 2025

Harrietta

There were 3 bugs/roaches in my ceiling. I call the manager to show she saw and never came back with a response. They never change the room. I have a video that i can share

Business_and_leisure Friends

10/10

Exceptional

26 Oct 2025

Jaurielle

No complaints. Room was nice and clean. Smelled fresh. Service was great. I enjoyed my stay.

Self

2/10

Poor

20 Oct 2025

anayely

Definitely agree with everyone else. Rooms have a cigarette moldy smell to it. Roaches were everywhere all vents and ac were filthy. Staff was friendly but this is definitely a last resort type of situation would not recommend.

6/10

Pleasant

13 Oct 2025

Doneiria

The bathroom had a lot of hair in the tub. It was disgusting.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Sep 2025

avioneta

The best hotel that i visit right here in Columbus

Family

6/10

Pleasant

12 Sep 2025

Sherri

It was ok, if you just need a place for the night. Rooms were worn but clean. If you have kids that really want a pool it is closed and by the looks of things it has been closed for awhile.

Leisure Family

6/10

Pleasant

31 Aug 2025

Alisha

Ok but dated!

The hotel is very dated and the carpet is very very dated, the room was clean and comfortable but dated

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Sindia

Although it was a busy week and fully booked. Staffing was kind enough to accommodate our big family. Very polite and helpful. Rooms were clean and comfortable.

Leisure Family

10/10

Exceptional

19 Aug 2025

JoEllen

Nice

Family

10/10

Exceptional

19 Aug 2025

Jamell

.

4/10

Poor

16 Aug 2025

Nicole

Dirty and tv didnt work

Leisure Family

10/10

Exceptional

14 Aug 2025

Joey

Asia is very friendly and had us checked in fast!!

Leisure Family

2/10

Poor

13 Aug 2025

Kevin

The property smelled horrible. The only thing good were the towels. The staff was very nice but I would never go back or recommend to anyone.

Business Family

4/10

Poor

20 Jul 2025

demin

The ceiling is leaking in my room

Business

6/10

Pleasant

12 Jul 2025

Loretta

Carpets were dirty, window cracked in the room we were in, sign for ice machine but it had been moved.

Leisure Family

2/10

Poor

30 Jun 2025

Vanessa

This property needs a complete renovation and upgrades.

Leisure Family

10/10

Exceptional

30 Jun 2025

Chris

For the cost its 10/10

Business

10/10

Exceptional

22 Jun 2025

Cammie

Staff was amazing

Business Family_with_children

6/10

Pleasant

22 Jun 2025

Jackquelynn

Nothing was unique about this property. The pool was really dirty. All the gym equipment was not working at all. Unfortunately our room smelled like Mold

2/10

Poor

11 Jun 2025

Micah

The pictures do not match what you will encounter when you arrive.

Pool was closed, and even if it wasn’t open I wouldn’t get in.

Room.. dirty, old… we literally slept in our clothes.

Lady at front desk was nice thou

Family

2/10

Poor

08 Jun 2025

Audrey

If you want a quick place to lay your head, ok. It’s outdated and close to the interstate so I could hear the cars easily. Could not sleep that well. There was mold on ceiling in bathroom, dead insects on AC, water stains on ceiling above bed and the sofa didn’t look clean and wasn’t stable. The breakfast was decent. The staff was friendly.

Leisure Partner

8/10

Excellent

25 May 2025

Kathy

I like the distance was not far from where my granddaughter live at..i was in room 311 the bathroom door needs to be fix the closing of the door is hard to close the door frame is gonna come from the wall

Business_and_leisure Family

4/10

Poor

23 May 2025

Patricia

Rough

It took sooo long to check in. The parking lot isn’t very lit. The housekeepers smelled like cigarettes and weed. The breakfast was ok, but the tables were dirty. The room was gross. Soap bar left in the shower, dirty towel hanging on the back of the door, carpet needs replacing, room smelled funky.
But the bed was comfortable and the sheets were clean, thank God!

Business

8/10

Excellent

14 May 2025

Ashley

Good service, Poor quality

The staff was very attentive and kind. The room was not very clean- there was a dead bug on the top of the “closet.” It was like they tried really hard but failed. It worked for the one night we needed a place to sleep for my graduation at CSU. I wouldn’t want to stay any longer than a night.

Friends_and_family Family

4/10

Poor

12 May 2025

Miranda

Needs Updating and Repair

Our bathroom door would not close. The door has sagged so much, you have to lift it and shove it to close it. Also, the sofa bed was broken, so we had to take the mattress out and put it on the floor. Then, we couldn't get it back in because the metal was all bent.

Friends_and_family Family

10/10

Exceptional

05 May 2025

LaDale

It was a great stay, friendly staff and clean facility.

10/10

Exceptional

27 Apr 2025

Shakir

Great!

Staff was friendly and breakfast was good. Price was good/ 10/10 recommend.

Partner

4/10

Poor

20 Mar 2025

Jenn

I’m pretty upset as I have stayed here multiple times and never had an issue getting my deposit returned. I have messaged the property and still no response. I also called and there is no voicemail and it just disconnects. Please refund my money!!!

10/10

Exceptional

10 Mar 2025

Peter W

Breakfast was nonexistent drinks ( juice) were all out food was not kept up was out each time we went

Leisure Family

4/10

Poor

23 Feb 2025

triandra

Staff were very friendly. Room was dirty and heard noise from adjacent rooms constantly. The facility was run down.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2025

Jenn

This was my second time staying here and just like the first it was great. Very helpful, friendly staff and a clean, quiet, spacious room! Decent breakfast as well! Would definitely stay again!

Leisure Self

10/10

Exceptional

19 Jan 2025

Gary

Clean with friendly staff.
Hot water valve was not working correctly so shower was lukewarm.

Leisure Family_with_children

6/10

Pleasant

04 Jan 2025

Lindsey

Property was cheap but you get what you pay for. Bed only had 2 sheets on it, no blanket. Couch bed was horrible. Waffles at breakfast was good. But there were no knives to cut the waffle or spread butter. Bagels were stale. There was no milk for the cereal.

Leisure Family_with_children

8/10

Excellent

28 Nov 2024

Jerome

The staff was great and the property was clean the one minor thing I didn't like was the treadmill didn't work. Other than that overall I would come again.

Leisure Self

10/10

Exceptional

26 Nov 2024

Patricia

Awesomeness

2/10

Poor

11 Nov 2024

Chimene

There was some type of mites in the room. I wish I could upload the video to show everyone, but I got thos room for my young adult kids,and they were uncomfortable knowing there's bugs.

Family

2/10

Poor

11 Nov 2024

Travis

I’d look elsewhere. I was here for two nights. First thing I noticed was front desk staff who didn’t seem to want to be there working (they didn’t appear happy at all), no smiles, not the most welcoming, looked like they rather sit in a chair on their phones. The next thing was often a weed smell in the elevator and hotel room but also outside the hotel room. The pool outside was not clean at all. The gazebo area outside had a cigarette butt tube tipped over, not great look for an area trying to entertain some kids. Inside the hotel room, the coffee pot was broken (they had a regular pot going on day two for a back up but looked like light brown water, juice machine was broken both days, cereal dispenser didn’t work (had to get it from the top), toilet seat was broken, no paper towels start of a new morning (would make more sense for it to be empty at end of a busy day), and noticed some marching critters on the wall (was not ants) not sure what they were. Have pictures but not sure if Expedia allows pictures. I’ve worked at a gas station at 24 years old and would not have operated that place the same way. Really have to question management and how often they observe their hotel. To me, it didn’t take long to notice many things that were unacceptable in how it was being ran.

Leisure Family

2/10

Poor

10 Nov 2024

LaBarron

Nobody at front desk, very limited parking & cleaning crew rude!!

Leisure

6/10

Pleasant

10 Nov 2024

Lisa D

Property located near interstate. My room had a stale odor which was a stark contrast to rest of facilities. Hotel room spacious but dated.

Leisure Family

10/10

Exceptional

08 Nov 2024

Lekesha

Tonya, Rich, D and the lady who works 2nd shift (military lady) were awesome. They made it an easy transition for me.

Friends_and_family Family

8/10

Excellent

29 Oct 2024

Frederick

Staff was very friendly.

Leisure Family_with_children

8/10

Excellent

26 Oct 2024

Tammie

The front desk staff were very friendly and helpful

Leisure Self

4/10

Poor

23 Oct 2024

Cynthia

This property may have been upscale at one time. However it now needs to be refurbished. The carpet was unclean and it appears the room had not been vacuumed as paper and debris were on the floor next to the bed. There was a strange odor in the room and the bath tub was not clean.

Business Family

10/10

Exceptional

22 Oct 2024

Cheryl

The staff was amazing

Leisure Family

10/10

Exceptional

18 Oct 2024

Karen

Most welcoming staff we have

The staff were very welcoming, friendly, and asked if our stay had been comfortable. They also asked if we had everything we needed. Replied that we had

Partner

2/10

Poor

15 Oct 2024

Tamala

DO NOT BOOK

I was looking for a room when evacuating from hurricane Milton. After booking the room I recieved a call that unfortunately there were no rooms available. I felt so fortunate to get the room and now paniced for my family. The following day I received a call from the hotel at 12:23 pm, asking if I was still coming. I told them about the previous call and had made other plans. Check in is at 3:00 so not sure why they called so I called them at 2:52 pm to check that my stay was cancelled. I was told that a new reservation had been made that day and had a room reserved. I again explained situation and was told room cancelled. Today I received an email thanking me for my stay and of course my card was charged. Everyone I talk to says someone else is responsible for the refund. DO NOT BOOK!!!!! WISH ZERO STARS RATING IS POSSIBLE

Friends_and_family Family

4/10

Poor

12 Oct 2024

sanavia

Needs a make over

This hotel isn't 8. It should be a 5. The room carpet needs to be removed. The a c unit kept the floor damp. I know that carpet damped the flooring under it. There seemed have been some remodeling that was a crappie job. Not much walking room. Sofa bed was brown and you see it was drity and old. Wall in the shower was patched up and etc. I brought my own cleaning products wipe, spray, and clean the normal needed areas.

Business

10/10

Exceptional

10 Oct 2024

Justina

Good property

Leisure Family_with_children

10/10

Exceptional

10 Oct 2024

Wayne

Staff was very pleasant and accommodating. Would stay again but the roadside room was very noisy.

Leisure Pet

6/10

Pleasant

28 Sep 2024

Verified traveler

The clerk at check in tried to make us pay again even though our card had already been charged. Then he tried to make us pay the difference in what hotels.com paid them and what the room rate was. He was kind, but he was not trained to be there by himself.

Friends_and_family Family

2/10

Poor

21 Aug 2024

Melissa

I hope that if you read this review it saves you from what I had to go through with this booking! This hotel is a scam and the pictures online represent nothing accurate!! We came in for our son’s military graduation and flew all the way from Oregon. It was late when we checked in and the lobby appeared to be ok, but the first indication was the pool was green! Should have asked to see the rooms before handing my credit card over. After leaving the lobby the rest behind the elevator doors felt like we stepped into an hourly rate hotel of horrors. They gave us 201 and 206. 201 smelled like urine, had hair in the sheets. In both rooms the carpets and couches looked filthy, and showers had mold, one of the remotes had a bandaid holding the back of it on. 201 had a bag of trash that looked like beer bottles and a sock. We left the rooms immediately and never put our suitcases on the floor. Asked if we could be refunded and they said yes they would and it would take up to a week to see the money in our acc. After a week still no money and I’m trying to fight the charges. He now says he can’t refund one of the rooms because it was booked through Expedia. He lied to us and now is keeping our money. We ended up finding a better hotel in the middle of the night and the front desk asked us if we were coming from comfort suites! Must be a known thing in this town. I don’t know how he could morally do this to anyone, knowing how his hotel is kept!

Family

10/10

Exceptional

11 Aug 2024

Myriele

The property is safe place for staying..anyone will be happy

4/10

Poor

08 Aug 2024

Tara

Run down, elevator broken.

Elevator was not working and still myself and my 4 kids got a 3rd floor room. No offer of assistance or possible room change, just a sorry elevator doesnt work. The hotel was very dirty and a lot of broken things. There was a closet door just leaning on the wall in our room. Bathroom door would close unless you slammed it hard. Ac was behind a bed so even set at 65 the room was incredibly warm except for if you sat on that bed. Part of the roof outside was missing. It was in terrible shape and i was glad we were only staying for the 1 night.

Friends_and_family Family

6/10

Pleasant

04 Aug 2024

Jimmy

I had to ask to have my room cleaned and linens changed. The elevator did not always work.

Business Self

10/10

Exceptional

04 Aug 2024

Sedgwick

Good stay

Good customer service. The room was clean. Only one problem, the elevator was down for a few hours.

Self

6/10

Pleasant

02 Aug 2024

Verified traveler

Property was run down and could use a good deep clean. Breakfast was good. Cost was too much for the condition of the property.

Friends_and_family Family

4/10

Poor

27 Jul 2024

Sarah

Room was not properly cleaned. Pool was discolored and dirty/hot tub didn’t work. Waited around 10 minutes to check in as no one was at the front desk. Breakfast was okay.

Leisure Family_with_children

10/10

Exceptional

24 Jul 2024

David

Nice and clean.
Staffs are kind and helpful as well.

Business Self

10/10

Exceptional

11 Jul 2024

cody

The staff was grate.

Business_and_leisure Family

10/10

Exceptional

07 Jul 2024

Abigail

Room was clean and comfortable. Staff super friendly. Good breakfast.

Business_and_leisure Family

6/10

Pleasant

29 Jun 2024

Ari

Okay, but...

2 adults 3 children. The sofa bed was broken. There was a swimming pool, but it was really dirty. I didn't feel like going there. Otherwise, the rooms are clean. A big thank you to the customer service. Was nice and helpful.

Friends_and_family Family

2/10

Poor

29 May 2024

Ruth

Bath tube had black mold, the ceiling popcorn was piling off, the phone didnt work. I went with a family of 5 and the room only had 3 towels. The remotes foe the tv dont work. The hallways smelled like cigarette. Worse experience ever. My son wanted to swim in the pool, but it looked dirty and green. He was so sad

Business_and_leisure Family

8/10

Excellent

20 May 2024

J

We found a left over rag on a nightstand in our room but other then that everything was pretty nice

10/10

Exceptional

19 May 2024

Renita

Safe area

Leisure Family

10/10

Exceptional

18 Apr 2024

Henry

Weight room and pool

Business_and_leisure Self

2/10

Poor

15 Apr 2024

Rebecca

Staff was very friendly. Had to move rooms 3 times. First room smaller like burnt popcorn, ac did not work, had no phone, tv remote did not work, and the ice bucket had mold on the lid. The second rooms ac did not work. Gave us a fan to use until the next day until the ac could be replaced. Ac did not get replaced due to maintenance person calling in. Over night in this room they rented our room to someone else. We were woken up around 1 am to someone coming in our room. They moved us again to a room that did was not clean. The last night of our stay after we got a very nice room we enjoyed it. Was there to visit my son who graduated Basic Training. Spent to much time dealing with the room issue and not enough with my family. Management should check all rooms after house keeping every day no exceptions. If rooms are not clean or ac does not work the room should be blocked in the system. Was looking forward to staying there again in July but will find another.

Business_and_leisure Family_with_children

8/10

Excellent

17 Mar 2024

Mariah

Na

Leisure Family_with_children

2/10

Poor

09 Mar 2024

Lynne

There were bed bugs

Leisure Family

2/10

Poor

12 Feb 2024

Barbara

I stayed here in October 2023 and rated the hotel 5 stars. This trip I brought family and had additional family book here and it was horrible!!! We called to say we were going to have a late check in. The gentleman that answered the phone was very polite and said it was not an issue. When we arrived at 11:30 pm the front desk lady had an attitude and rolled her eyes when we walked up to register. I guess she was mad she had to get off the couch from her nap! Our room was dirty and garbage was still in room from previous guests. Found out the room my in laws had also had garbage and a beer can left in their room.
The front lobby is clean and the breakfast was good. The morning and early day staff was nice but on our last night we ordered pizza so we could all eat as a family and say our goodbyes. I asked the lady working the front desk if it was ok to eat in the ONLY DINING AREA THEY HAVE and she said “No it’s closed”. Did I forget to mention it was only 5:15pm! I said ok then I guess we’ll eat in the lobby and with an attitude she told me guests can not eat in the lobby. My husband then asked if that was the hotel’s policy to not let guests eat at the only tables and dining area they have and her response was “No, I just don’t want to clean up after ya’all”. We told her we’d clean up after ourselves which we did and the dining room looked better after we cleaned it then it did our entire trip. DO NOT WASTE YOUR MONEY STAYING HERE!

Leisure Family

10/10

Exceptional

29 Dec 2023

ERICA

.

Leisure Family_with_children

2/10

Poor

29 Dec 2023

ERICA

.

Leisure Family_with_children

8/10

Excellent

19 Nov 2023

Miguel

Ok value. The hotel needs a bit of maintenance. Breakfast was fine.

Leisure Family

10/10

Exceptional

30 Oct 2023

Barbara

Staff was friendly and welcoming. Hotel was very clean. We will definitely stay here again!

Leisure Family

2/10

Poor

17 Sep 2023

Maria

I book a queen room (2 queen beds and a sofa bed) for 5 people. Only 3 towels, roaches, tv that you cannot use, just if you want to get up to change channel or volume, the remote is unusable, front desk staff are rude when you go to them to bring the problems that you found on your room. For a hotel the parking is completely limited, is very small.

Business Family_with_children

6/10

Pleasant

17 Sep 2023

kendra

Depoy

The only thing I did not like was NOBODY said anything about a deposit until I got here to check in.

Friends_and_family Family

2/10

Poor

14 Sep 2023

samantha

They tried to charge me for the room even though i have two receipts showing it was paid and money taken from my account for it pull out sofa bed was broken and dirty

Leisure

6/10

Pleasant

09 Aug 2023

John

The pool on the property is closed. We would not have booked here had we known this

Business Partner

4/10

Poor

07 Aug 2023

Tykevious

Cockroaches in room , stained bedding , hair on towels on sink and shower

Business Self

4/10

Poor

25 Jul 2023

Norma

Was advertised to have a pool. Pool was dirty not maintained and was closed. Check in was a nightmare. Another guest was in the room we reserved. Room wasn't ready until next day for us to use. They put us in another room which costs less.

Leisure Family

4/10

Poor

01 Jul 2023

Peter

Was dirty room and smelly.

Business Self