Name: Surestay By Best Western Columbus Downtown
Address: 1024 Veterans Pkwy #1034, Columbus, 31901, US

8/10

Excellent

29 Jul 2026

NAYESMIN

Todo bien es un hotel sencillo tiene buena atencion y es limpio, el
Desayuno termina temprano deberia ser hasta las 10 o 11 am

4/10

Poor

27 Jul 2026

Marcia

The floors where not clean. Tub did not drain, so there was always standing water in the tub. There was a dirty sock stuck on the wall where the firm is. The room was like a cave , and the toilet was not secure to the floor. The rooms should be painted light color. I understand the the place is old but, you could try to keep it up. Like in NYC we have old buildings and the insides are beautiful.

8/10

Excellent

22 Jul 2026

Rachel

The toilet was not fully functional, but the staff was nice, the air was cold and no other issues.

4/10

Poor

16 Jul 2026

Willie

Stayed for two nights after check in and went to the room wanted to check out immediately none of the channels on the tv worked dead roach in bathroom under the sink the size of a baby carrot the area was quiet but I wouldn’t stay there again only stayed cause we only was there to sleep came there to get son after turning blue and graduation ceremony from Ft. Benning

Family_with_children

8/10

Excellent

05 Jul 2026

Lyna

Very friendly staff. Excellent customer service

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Anthony

Nothing fancy. Very utilitarian. Because I was traveling solo, I did not mind. If I was with a significant other, I would probably have chosen to pay more to stay somewhere else.

The staff was polite. There was adequate parking.

Self

10/10

Exceptional

18 Jun 2026

Kenneth

I had great check in service, room was clean, smell was a lil funky, only negative was cigarette smokers were dropping alot on ground, I was on first floor

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Terrance

I was cautious at first by the appearance at the entrance, but was pleasantly surprised. Room was simple but clean, staff was pleasant, housekeepers were nice. I had absolutely zero complaints. If youare looking for fancy this isn't for you. If you want simple affordable and clean go ahead and book

Family

2/10

Poor

13 Jun 2026

Ashley

AC wasn’t working, make up on the “clean” towels. Mattress was too small for bed frame, ended up injuring my knee since it stuck out.

Partner

6/10

Pleasant

13 Jun 2026

Bradd

It was clean and worked well for a quick stop while rolling through town. Bed was comfortable and AC worked well.

Self

10/10

Exceptional

13 Jun 2026

Denise

Clean room, helpful staff.

However, our reserved rooms had been given away upon our arrival, so they had to accommodate us on separate floors. Not a great scenario when traveling with two kids.

Family_with_children

8/10

Excellent

18 May 2026

Kyle

Solid place to stay for the price you pay. Nice staff. Walking distance from the boardwalk and many restaurants.

Self

6/10

Pleasant

25 Apr 2026

Jewel

It was okay

Family

10/10

Exceptional

23 Apr 2026

Amber

Yes

8/10

Excellent

11 Apr 2026

Armani

It was cool there is definitely a janitor there that is annoying af but it’s iaghg

6/10

Pleasant

02 Apr 2026

Aaliyah

The bathroom was dirty when we went but everything else was clean. The breakfast was a poor excuse for a breakfast with the only real things being coffee and pancakes served.

Partner

10/10

Exceptional

02 Apr 2026

Bianca

I've stayed here twice already! The staff is very friendly and accommodating. Great \"home base\" and an easy walk to downtown. More bang for your buck! I'll definitely be back.

Friends

8/10

Excellent

30 Mar 2026

Michele

Staff was very helpful!

Friends

6/10

Pleasant

28 Mar 2026

Karen

The property was ok. You get what you pay for. The room was clean and maintained. It was an old building that has been remodeled. Worked for us alright.

Family_with_children

8/10

Excellent

20 Mar 2026

Michael Antonio

Room was clean could have had a better smell in room but I will stay again

Friends_and_family Friends

6/10

Pleasant

14 Mar 2026

Connie

Room had an odor. Bed hard.

Partner

10/10

Exceptional

22 Feb 2026

James

Clean, great location. Walking distance to Broadway.

10/10

Exceptional

18 Jan 2026

ORLANDO

Room spotless

Business_and_leisure Friends

10/10

Exceptional

11 Jan 2026

Amy

Staff was great! They even allowed me to have flowers delievered for my wife. They are located about a ten minute leisurly walk from downtown.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Khloie

The room was really clean and the guy at the front desk was really friendly

Partner

8/10

Excellent

15 Dec 2025

Jeffrey

Based on the reviews, this motel was once a disaster and has now been renovated. They have done a nice job. The rooms are nice and the place seems well run. Good secure parking. Excellent location right downtown. What did bother me is that the windows are tiny so that little natural light comes into the rooms and you feel a bit like you're in a prison cell.

10/10

Exceptional

13 Dec 2025

Verra

Room was very clean. Staff was accommodating and kind.

Business

2/10

Poor

05 Dec 2025

Eric

Dead roach in the bathroom, shorting out microwave, air was broken and never repaired nor was i offered another room after complaining to hotel staff. I was told it would be fixed when i mentioned it but notjing was done. Upon checkout i was told they knew it was broke, so i have no idea why people are being booked in that room. The room was so hot i cpuldnt sleep and was absolutely the worst hotel experience ive had.

Partner

10/10

Exceptional

25 Nov 2025

Randolph

Clean and updated room

4/10

Poor

10 Nov 2025

Jessica

Room needs to be updated. Toilet seat was about to fall off, we had to plug in the tv, mattress was very hard.

Business_and_leisure Family

10/10

Exceptional

19 Oct 2025

Shirley

Visiting Fort Benning for graduation and tap out

Very clean and the beds and pillows were awesome.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Matt

Good people running this place.

8/10

Excellent

08 Oct 2025

Sara

We were there for one night and it wasn’t bad for a “cheap” hotel! It’s an old hotel and it shows but it’s clean and the service is good!!

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Susan

Probably wouldn’t book it again.

The beds were comfortable. Three adults yet there was only two towels in the bathroom. Bathroom was NOT clean ( especially the toilet!) A bit run down but painted. Man running the office was nice and polite. Breakfast was lame so we found a restaurant.

Friends_and_family Family

8/10

Excellent

19 Sep 2025

Amy

Our room was clean and the staff was friendly. No bugs of any kind. The only complaint is that the room was small. This is a great location, less than a ten minute walk from downtown, but just far enough that weekend noise didn't bother us at all.

Leisure Partner

2/10

Poor

17 Sep 2025

Marvin

The Tv controller didn't work, the toliet seat was improperly attached nor was it secured right.,the shower bar was hanging down about to fall off the wall.

Business Partner

10/10

Exceptional

13 Sep 2025

Loren

Its a place absolutely i recommended for family

Business

10/10

Exceptional

18 Aug 2025

Kyle

Nice place worth the cost

Business

8/10

Excellent

04 Aug 2025

Brittany

Decent stay waking distance to the heart of downtown Columbus. Rooms are small but clean, have a mini fridge, microwave, hairdryer. They also have an onsite laundry machine for guest that cost $4 to wash and dry. Would have like to have had a smart tv so you could watch Netflix or Amazon on the tv. I did not try the breakfast but was told they didn’t have coffee. They were friendly and changed the towels in the room daily which was nice.

Family

4/10

Poor

04 Aug 2025

Mandi

The breakfast is nearly non-existent.
The shower was in poor shape. The curtain rod was broken and the curtain they had did not fit the shower. Because of this, water floods the bathroom and into the main room. The floor just outside the bathroom is warped and water damaged from previous guests doing the same thing.
The room was extremely hot when we arrived. The staff did not turn on the air conditioner prior to our arrival.
There were only two easily accessible outlets in the room. They were on the opposite side of the room from the desk.
We did not receive room service during day 2. I had to go to the front desk after 7pm to ask for toilet paper and towels.

Business_and_leisure Family

10/10

Exceptional

03 Aug 2025

Oscar

The Hotel was really clean and the hotel staff was really friendly with information and getting us checked in.

Business_and_leisure Partner

10/10

Exceptional

03 Aug 2025

Roxann

The staff was great they treated us very nice. We have a German Shepherd which is a breed no one will allow so it was nice to be able to have our pet with us. Thank you

Leisure Pet

10/10

Exceptional

31 Jul 2025

Erick

Friendly staff

Business_and_leisure Family

2/10

Poor

28 Jul 2025

John

ROACH HOTEL

COCKROACHES

On our return trip (7/25), we encountered a cockroach in the bathroom. We were moved from room 117 to room 105. When we woke up the next morning, there was a cockroach on the floor of that room.

We expect both the room deposit and the room fee refunded to us immediately.

Today is Monday, July 28, and if this is not done by the end of business today, I am going on Yelp, and I am going to the Better Business Bureau.

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Alisa

Friendly staff

10/10

Exceptional

23 Jul 2025

Amanda

Friendly staff

Leisure Family

4/10

Poor

11 Jul 2025

Kym

The overall experience was poor. The toilet was broke, every time I had to flush, I had to plug the toilet with my hands. Housekeeping never came to the room during my 3 days stay. The staff was fixing another room, problem they waited until after 7 p.m.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Mark

Pleasant, friendly staff and the priority was in a good location. Walkable to the river and several restaurants, shops, etc.

Leisure Family

8/10

Excellent

15 Jun 2025

Officiaal.

.

6/10

Pleasant

07 Jun 2025

SABRINA

It was ok besides my room air conditioner not cooling properly. I was giving the option to move to another room but I was about to head to an event and really didn’t have time and by the time I got back in I didn’t feel like moving all my things to another room. They just need to check appliances before booking etc.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Kyle

Staff is very nice and accommodating

Business_and_leisure Self

6/10

Pleasant

26 Apr 2025

Alyra

Felt unsafe due to othet guests in the area. S.elled like marijuana as soon as i walked outside. I knew it was average stay but was more like below average. More run down then the pictures. But is a lot cheaper then the hotels downtown. I guess yiu get whay you pay for

Leisure Partner

8/10

Excellent

13 Apr 2025

Lukasz

Great location, good price

You get what you pay for. Hotel(motel) is in the great location so to get a room for low price would be impossible. Breakfest - do not expect too much, veeeery limited choices. Room is ok - again - its more like a motel. I'd stay here again for 1 night because of price and convenience.

Partner

6/10

Pleasant

12 Apr 2025

Cassie

Overall good

Everything was great except for the housekeeping banging on the door like it’s the police at 10:30 in the morning when check out is at 11:00. Everything else was great!

Partner

6/10

Pleasant

10 Apr 2025

Courtney

The lady at the front is nice. The help at night is not. It is centrally located.

2/10

Poor

08 Apr 2025

Annie

Filthy bed, stained with piss! Smell stuck to our clothes. Refused to move rooms or refund, got another room after big discussions, bath handing off the wall, bleach stains & smell strong enough to make your eyes water.

no security deposit was given back.

Don’t stay here.

Leisure Pet

10/10

Exceptional

05 Apr 2025

Chalai

Will come Again

It was pretty good.
Bathroom could have been a bit more clean but everything else was pretty great.

Self

10/10

Exceptional

01 Apr 2025

GRANT

The facility was clean and my kids loved the pancake making machine.

Leisure Family_with_children

4/10

Poor

23 Feb 2025

Rebecca

We were expecting a hotel, this was a run down two story roadside place. Felt like we should pay by the hour. It was more expensive than actually decent hotels weve stayed in. Breakfast was the most minimal excuse for food. Hotel room was dirty, fixtures didnt work and the sheets were stained with what I assume was blood. The door wouldnt shut unless you slammed it. Look for places in the downtown area by the river and skip this dump

Leisure Family

2/10

Poor

09 Feb 2025

Chelsey

This is not your typical best western hotel. This is a motel. While the rooms were better than I’d expected from looking at the place, you can’t cover shabbiness with a coat of pea soup paint.
The “continental breakfast” (available between 6am-9am) consisted of apples, oranges, juice, cold cereal, bread, yogurt, and a pancake maker that didn’t work. And you can’t forget about the microwaveable “old folks” breakfast sausage sandwiches that were rubbery and tasteless, something I’m sure even the old folks in a home wouldn’t enjoy. The “dining area” did have a Folgers machine that worked but the gentleman at the desk did seem concerned when I went in there to get coffee in the afternoon/evening. Overall, would never stay again!

Leisure Partner

10/10

Exceptional

07 Feb 2025

Jenn

Great stay! Would definitely stay again! The rms were clean and the staff is very accommodating and friendly!

Leisure Family

6/10

Pleasant

04 Jan 2025

Anna

The property was confusing to find, property in desperate need of an update, and the beds were very uncomfortable and hard, but the staff were very helpful and accommodating...

Leisure Family

4/10

Poor

15 Dec 2024

Samantha

The door didn't even sealed properly. It locked but barely. There was a giant crack letting all the heat out all night. At least it was a clean place. A big deal was made about breakfast but it was a couple pancakes and a coffee machine.

Leisure Family_with_children

4/10

Poor

30 Nov 2024

Verified traveler

Smoking Motel

Room smelled heavily of cigarettes. Lock on the door was broken. Water in the shower was only occasionally hot.

Partner

10/10

Exceptional

15 Nov 2024

Taylor

Good customer service

8/10

Excellent

03 Nov 2024

Ronald

Convenient, easy access. Renovated property.

Leisure Self

2/10

Poor

17 Oct 2024

Marion

Very unprofessional staff, rude, dirty rooms, no locks, bugs in the bathroom, dirty linen

Pet

6/10

Pleasant

15 Oct 2024

Geneva

Noooo Thank you Surestay! 👎

I always book non smoking as I'm not a smoker. Upon opening the door to the room the overpowering smell of smoke and mold filled my nose. Rooms are dated but the bed is comfortable. Be prepared to pay a $60 additional deposit to the property until you check out and they verify the room is in order. This is charged separately from the room fee. Also they are pet friendly however there is a $25 per night pet fee. Ohhhh did I mention check out is at 11am, but be prepared for them to start knocking on the door about 9am sharp. They even called the room at 910am to verify is leaving.

Friends_and_family Family

10/10

Exceptional

14 Oct 2024

william

Staff was very friendly. Clean and comfortable.

Partner

10/10

Exceptional

13 Aug 2024

Verified traveler

Nice to stay at.

The stay was ok, had to switch from because the ax wasn’t working, bed was very uncomfortable and hairy my back. Other than that rooms were nice and the breakfast.

Self

8/10

Excellent

10 Aug 2024

Daniel

Good price. Wish they had a better breakfast selection.

Business Self

4/10

Poor

05 Aug 2024

Mandi

There were roaches in the hotel rooms, the parking was so cramped it was hard to get in and out of our space, the staff didn’t speak fluent English in some cases, and the continental breakfast was really just the pancake machine and boiled eggs.

Business Family

10/10

Exceptional

28 Jul 2024

julio

Great price, convenient location, excellent staff. Close to everything in the city.

Business_and_leisure Self

8/10

Excellent

22 Jul 2024

Michael

Older style motel in city centre

An overnight stay. The motel is old but the room is large and clean. Helpful staff. On a main road but quiet. Only a few blocks from the river and many restaurants

Self

6/10

Pleasant

28 Jun 2024

MRS.

We stayed for only one night - really just over night as we checked in at abt 1am. Check in was quick - the motelroom it's self looks like they put a huge effort to remodel yet the bathrooms shower area and AC Unit (under the window unit) need upgrading. Our room was so hot eventhough I set it on the lowest setting (60) Again - we just needed a place to sleep and get ready for Our son's turning Blue graduation at Ft Moore. Breakfast was a plus - and the beds were comfy. Not sure I would stay here again though.

Business_and_leisure Family

10/10

Exceptional

23 Jun 2024

Melanie

I was coming in early from a long trip and called this place for a possible early check-in. The front desk was very helpful and said I could check in for a small fee. The process was smooth and it was a great last minute stay. The bathroom is a little run down and the shower pressure was nonexistent, but you get what you pay for! The room was clean, the AC worked, and the location was convenient. Breakfast items consisted of boiled eggs, toast, pancakes, muffins, cereal and yogurt. Thank you for your help and kindness, would stay here again.

Leisure Partner

2/10

Poor

22 Jun 2024

Ashley

This place has roaches in the rooms and in the dining area. The motel rooms are dirty. Breakfast is literally just pancakes, cereal and toast. Don’t recommend. The guy at the front desk was nice so that was the only good thing.

Family

10/10

Exceptional

17 Jun 2024

Harold

Although this is an older building and property, it is very well maintained and clean. The only negative comment I have is that the web-site says it has a swimming pool. It does NOT.

Business_and_leisure Self

8/10

Excellent

21 Apr 2024

Luis

This place is quiet and easy check in/out

2/10

Poor

11 Apr 2024

Chris

Definitely not a hotel

We thought we were staying in a hotel as the name suggests. As we pulled into the complex it became apparent that it was a motel not a hotel.

Our sleep was horrible, the walls were that thin we were woken up at 2am by the occupant’s in the next week with the TV blasting as they were getting jiggy with it.

When we went down for breakfast at around 8:55am, we had a look around and my son decided on pancakes, the machine had said it was out of the mixture so I spoke to the person on duty and he told me breakfast finished at 9am which is why it wasn’t available. I looked at my watch and it just clicked over to 9am. It was really disappointing we weren’t informed of the breakfast times as most “hotels” run breakfast slightly later on a Saturday. If I knew this was the case, I wouldn’t have packed the car first.

Definitely do not recommend this motel masquerading as a hotel.

Friends_and_family Family

10/10

Exceptional

24 Mar 2024

Michelle

Overall the experience was great. It’s not a 5 star hotel but for what you pay it was a very decent hotel, it was clean, quiet, the beds were comfortable and seemed clean. It exceeded what I expected and I am very pleased with my stay. I will be returning.

Leisure Partner

8/10

Excellent

23 Mar 2024

Angela

Decent older hotel

Leisure Partner

10/10

Exceptional

10 Mar 2024

Amber

Family of 3 enjoyed our stay! Nice clean room. Close to everything!

Leisure Family_with_children

4/10

Poor

25 Feb 2024

Mari

Motel

Leisure Family

10/10

Exceptional

20 Feb 2024

Ashley

Excellent check in with King

Family

10/10

Exceptional

06 Feb 2024

Mary

This hotel was great for the price, my fiance was graduating boot camp it was close to Fort Moore. The riverwalk was close enough if the weather had been better we could've walked there. The staff was nice and friendly, housekeeping kept us with clean towels and sheets everyday. They did have a small breakfast available, consisting of boiled eggs, pancakes, frozen sausage biscuits, cereal and yogurts. I'll be back in May. Thank you for the great service

Leisure Partner

8/10

Excellent

25 Jan 2024

Kathryn

Proximity on our way to Florida.

Leisure Pet

2/10

Poor

24 Jan 2024

Stacey

I was there for 5 days and they never came to clean my room, until checkout time

Business_and_leisure Self

4/10

Poor

08 Dec 2023

kellye

Only 2 thin towels for the 2 of us. We are tall and I have long hair. Very inconvenient. No toilet paper. We did not realize that until the middle of the night. The way our room was hidden from view felt very unsafe. And don’t know why they charge a $60 hold for incidentals when there’s no room service. What would that be for?

Business_and_leisure Partner

6/10

Pleasant

26 Nov 2023

Yvonne

It was nice

Leisure

10/10

Exceptional

25 Nov 2023

Tabitha

Clean quiet and sufficient for our needs. Some minor repairs would help, but for the price it was a great value! Freezer was actually freezing! Bedding was clean but there was a slight oder. Perhaps a better detergent? Or cleaning the washing machine drums would fix that. May have been from the pillow inside the case, didn't check. I'm the only 1 who noticed it.

Leisure Family

8/10

Excellent

24 Nov 2023

Irene

Staff and service was good.
Breakfast was decent.
Room was clean. But, it’s an older hotel.
Price was good . It’s a Pet friendly we brought our two dogs..
We stayed 2 nights. I would stay again..
Irene Boydston

Leisure Pet

2/10

Poor

18 Nov 2023

Yvonne

The new remodel.

Business_and_leisure Self

6/10

Pleasant

29 Oct 2023

Verified traveler

Room

The room was smaller than expected and it didn’t have a towel and then the toilet was messed up

Partner

8/10

Excellent

14 Oct 2023

Donald

manager very friendly and helpful

10/10

Exceptional

04 Sep 2023

Stacey

Nice and clean

Leisure Self

8/10

Excellent

24 Aug 2023

deene

Everything was good

Leisure Family

10/10

Exceptional

27 Jul 2023

Belinda

The staff was very nice and professional. The room was very clean and neat. Bed was very comfortable. Overall was great!!. I will definitely stay there again if I'm in the area.

Business

2/10

Poor

25 Jul 2023

Caroline

The area was horrible and when asked if I could see the room before I pay, his response was “I’m sorry I cannot because you know there are prostitutes and such.” It was a very dirty and not maintained hotel.

Leisure Self

2/10

Poor

21 Jul 2023

Monika

Dirty room. Cockroach on the floor and used sheets. Disgusting.