Name: MainStay Suites Columbus near Fort Benning
Address: 3662 Victory Drive Building B, Columbus, 31903, US

2/10

Poor

31 Jul 2026

Maria

We stayed here for two night for my son graduation. I booked through Expedia on July 19 and paid a total of 217.97. Once I arrived at the hotel they asked for my card again and charged me another 217.97. Now I’m trying to contact the property to get reimbursed with no luck.

2/10

Poor

31 Jul 2026

Michelle

No hand soap in the room. I went to the front desk and asked for some. The gal was friendly but seemed confused. She left and a few minutes later brought me shampoo, conditioner, lotion and 2 rolls of toilet paper... no hand soap.
Ice machine was broken, pool was green. They were \"waiting on the pool guy\". The door to the room didn't latch automatically, really had to make did you closed it securely. AC worked the first day, then was sporadic.

8/10

Excellent

30 Jul 2026

audrey

After all everything was good, except that I have to extend my check out and they don't do that anymore, so I had to pay for and extra day instead of 4 more hours 🙁. Additional to that, no complaints from us.

4/10

Poor

26 Jul 2026

Tan

I checked into MainStay Suites Columbus Fort Moore (GAC09) on July 21 for a five-night stay while my daughter competed in an event nearby. We chose this hotel because of its convenient location. Unfortunately, our experience was very disappointing. Our room had an unpleasant odor, the air conditioner was off, making the room extremely hot, and the refrigerator was not clean upon arrival. The biggest issue was that our room was never cleaned during our entire stay. On Wednesday, I asked the front desk about housekeeping and was told the hotel required a three-day notice. I was assured our room would be added to the schedule. By Friday, it still had not been cleaned. When I asked again, I was given a different explanation and told it would be cleaned on Saturday. It never was. The lack of housekeeping, inconsistent information from staff, poor communication, and lack of customer service and follow-through made this one of the worst hotel experiences I have had. I hope this matter is addressed.

6/10

Pleasant

20 Jul 2026

Alicia

I liked that the property was in close Proximity to the Ft. Benning Post. Parking in the area was accessible to the room.

The staffs need to be more Greeters. The room was not cleaned as should be , the bathroom tub was not properly clean , had black marks , , the stove top inserts were very dirty , burnt caked up , looks like it was used and left like this way for a long time ( facility should invest in new stove inserts),, no one can cook on such a dirty stove, it becomes a Fire hazard , looks like there is no cleaning team supervision, also, it was water stain evidence that there was a leak in the room above the first floor, just look like it needed better maintenance . The Ice Machine was discontinued, and was told to ask front desk to retrieve ice from elsewhere, and sometimes the front desk personnel was away from the desk for a long period of time .
Advisable These deficiencies should be corrected so others can enjoy a much better stay. Thank you .

Partner

10/10

Exceptional

20 Jul 2026

Sonya

Housekeeping left bags of trash sit in hallway for a full day. Told the front desk about it and that people were just walking by piling more trash on top the bags and was never taken care if until the next day.
Left our trash can outside the door because they didnt leave trash bags like we had asked, they took the trash can, we asked repeatedly for it back never was brought back. Luckily we had walmart bags to use.
Most the pool chairs are broken and unusable.

Family_with_children

8/10

Excellent

17 Jul 2026

Paola

Good hotel to stay for a couple of days. Outdated and the pool furniture was mostly broken so you couldn’t use it. Found a few cockroaches. I paid through Expedia and charged me at the hotel as well. Waiting more my refund

Family_with_children

2/10

Poor

15 Jul 2026

Rashawn

I booked this location because of the convenience of me visiting My Son for boot camp. Upon arriving I was greeted by Cody who was very friendly and helpful. I checked into my room and as soon as I unlocked the door it smelled like dirty mop water and mildew. I told front desk about and without issue he assigned me a new room. Room smelled good so I accepted it. Upon doing further inspection once I came back from eating. The sheets were filthy, bathroom nasty, and no one swept. I had to go down to front desk that same night and get new sheets to make up my bed. There were hairs on them that weren’t mine due to be having locs, stains on the sheets, hair on the bathroom walls, what looked like dried cheese doodle shavings on the wall and when I bent down to pick up something I dropped under the bathroom sink… there was a lipstick. Who knows how long that had been there. I immediately checked out the following morning and was told that they had staff quitting. I will be submitting video that I took to corporate. The only good thing was I was refunded my full amount. DO BETTER!

Self

8/10

Excellent

14 Jul 2026

Efer

Room was nice, but they don’t supply you with body soap just shampoo.

Self

10/10

Exceptional

13 Jul 2026

Josue

The staff was very helpful!

Family

8/10

Excellent

09 Jul 2026

Josue

The staff was very helpful. The room was clean, nice air conditioner. Overall it was a pleasant stay.

Family

6/10

Pleasant

05 Jul 2026

Karen

The pool was cloudy and needed to be cleaned and chemicals. The lounge pool chairs were all broken. The whole pool area needs to be updated and cleaned.

10/10

Exceptional

03 Jul 2026

Francesca

Nice

4/10

Poor

03 Jul 2026

Trina

I would not suggest this hotel to anyone. It could have just been my experience but it wasn’t a very good one. The issue started when it was evident the refrigerator was t cleaned out then we discovered the towels in our bathroom weren’t clean. Just sad.

Family_with_children

6/10

Pleasant

03 Jul 2026

Nina

No signal on tv, phone not working

Friends

4/10

Poor

24 Jun 2026

SCOTT

Room was not cleaned and moldy and the walls and furniture were worn and scratched and dented up.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Djimon

The place was nice but the power kept going out due to power shortage

Partner

2/10

Poor

09 Jun 2026

Saykou

I was NOT happy about the hotel and I didn't stay at the hotel due to bad service. I request full refund

Friends_and_family Family

10/10

Exceptional

31 May 2026

victor

Excellent location, very clean spaces ant the front desk service was amazing!

Family

10/10

Exceptional

28 May 2026

Zaide

Great

10/10

Exceptional

27 May 2026

lisa

Stayed here for my sons turning blue/army graduation. Nice hotel, clean rooms- decent breakfast. Asked for a late check out just in case graduation was longer than expected, so we can come back to change before we left, and they let us stay til 12 w/no additional charge. Staff was super nice, and accommodating. Super close to everything we needed to do.

Family

8/10

Excellent

27 May 2026

Angie

Parking was super easy. Room was a good size and offered quite a few extras. Free breakfast was okay, staff had a tough time keeping the food available and coffee hot. Overall, would stay here again if needed to visit.

10/10

Exceptional

26 May 2026

Sergio

Good

6/10

Pleasant

24 May 2026

Sharen

Room was nice, clean. The garbage outside our windows was spilling out dumpster and all over ground. Pool was closed in this hot weather, memorial Day weekend

Partner

8/10

Excellent

21 May 2026

Will

Staff was great! Rooms are showing some normal wear and tear. Biggest opportunity is to clean behind the beds - Don’t look there ya’ll. Ofta!

Family

8/10

Excellent

19 May 2026

Jeffrey

The floor was sticky. Need to rinse after mopping?

Self

10/10

Exceptional

01 May 2026

Kassandra

Nice stay, thank you

Family

8/10

Excellent

30 Apr 2026

Tamiko Grubbs

Ok property

Self

10/10

Exceptional

26 Apr 2026

Harold

.

10/10

Exceptional

06 Apr 2026

legna

Clean room, friendly staff and the location was perfect to move around areas like Walmart, Wendy’s and main spots we wanted to visit.

Family

4/10

Poor

05 Apr 2026

Jamey

First thing we noticed walking into the room was a cockroach. The bathroom was dirty and it looked like a dog chewed on the toilet handle. Will not stay at this property ever again.

Family_with_children

10/10

Exceptional

05 Apr 2026

LUIS

Great place

Family_with_children

2/10

Poor

02 Apr 2026

Stacy

The microwave hadn’t been cleaned, the floors were sticky, walls were dirty and I was praying the sheets were cleaned because they were so wrinkled and I wasn’t confident after seeing the fan in the bathroom didn’t work, we had one roll of toilet paper for the four of us for 3 days . I had to ask for towels, they never came in and cleaned. Just a nast run down place. Spend the extra money to stay somewhere nicer for sure!!! Very disappointed.

Family_with_children

10/10

Exceptional

31 Mar 2026

Victoriano

Good

4/10

Poor

23 Mar 2026

Ivelisse

Sucio y cucaracha s

6/10

Pleasant

05 Mar 2026

Jessica

Stayed for graduation. Columbus is a little rough but our hotel stay was just fine for the purpose of being there twwo nights for a graduation at Benning. It's close to base and a walmart . Its not the nicest rooms just dated but it's not the worst it truly was just fine for our purpose. The mail lobby area was nice and easy place to gather and hang out. No complaints here. If you want someething fancy stay downtown and be ready to drive about 15 minutes to get to the graduation stuff.

Family

8/10

Excellent

05 Mar 2026

Wesley

Overall, my stay was pleasant. Itnwas a bit of an inconvenience to ise the laundry facilty due it only accepting cash, which I almost never do. There was not available ATM at this location, so I had to leave the property to find an ATM and then purchase something to get smaller bills and once I returned to the hotel, I had to get quayers from the frint desk because there was a change machine in the laundry room.

There was a bug of some sort just minding its own business outside of the door of the room next to mine. I assume it was somekind of roach. I did tell the front desk about it. Other than those two, I have not other issue to address.

Partner

10/10

Exceptional

24 Feb 2026

William

Clean, updated, friendly staff.

Self

10/10

Exceptional

23 Feb 2026

Celestine

My room was very clean and accommodating. Hotel in a nice quiet area. Location had restaurant and Walmart close by. Great Stay!

Self

8/10

Excellent

21 Feb 2026

Kendall

Friendly staff

Family

6/10

Pleasant

13 Feb 2026

TahNisha

I arrived really late at night after a very long drive and being greeted by a smiling, empathetic face would’ve been great. Unfortunately, my reception was lack luster, just like the continental breakfast and the room. The room wasn’t filthy, but it definitely wasn’t as clean as it should’ve been. It also needs updating. The lobby is really nice, so I was disappointed with the appearance of the room, especially the bathroom.

Leisure Family

4/10

Poor

10 Feb 2026

Mario

the roon was dirty

Leisure Family

10/10

Exceptional

07 Feb 2026

Christine

Great hotel and great staff! We stayed here for my son’s graduation from Fort Benning! Hotel was clean and I felt safe in the area. Breakfast was great also! Loved that the room had a small kitchen.

Friends_and_family Family

8/10

Excellent

07 Feb 2026

Derick

Clean rooms, staff was amazing, very friendly. Breakfast area was kept clean. The shower handle pointed to \"cold\" was the only way to get hot water. With all that being said for the price and the amazing staff and cleanliness. It was perfect.

Leisure Family

10/10

Exceptional

06 Feb 2026

Joni

staff was amazing, relaxed and felt at home. clean and convenient

Business

10/10

Exceptional

30 Jan 2026

Celestine

I must say each time I have stayed here the rooms have always been cleaned. I hope that you guys keep up with this. This is very nice hotel and not a bad area.

Self

10/10

Exceptional

25 Jan 2026

Michael

All of the sisters that are staff showed amazing hospitality. Will definitely stay here every time that I am in town and will recommend to others. Thanks for the stay.

Leisure Family_with_children

6/10

Pleasant

21 Jan 2026

Ixchell

Staff was nice. The cost was too high.

Business_and_leisure Partner

2/10

Poor

14 Jan 2026

essence

Not allowing me to check in.

10/10

Exceptional

29 Dec 2025

Amy

Good

10/10

Exceptional

18 Dec 2025

Rita

The wait time was not so great. The room was clean and immaculate.

Friends_and_family Family

4/10

Poor

15 Dec 2025

Lillian

The breakfast lady is wonderful, she was out and about conversation with all the guests. She was also very helpful. The 2nd shift staff when we arrived were also nice and helpful. The assistant manager on the other hand has very rude, she had a superiority aditude smirking when trying to resolve an issue. The rooms, were also not ok, very dirty with stains on the dubets, stains on the bathroom walls and door, the floor upon entering the room was sticky as if some sugary drink had been spilt and the table/desk and light stand by the bed had water marks as if they were wiped with a dirty cloth. I was Horrified as I was a housekeeping manager for years.. I took pictures of all of these things as I plan to upload them in my Google review.

Business Family

10/10

Exceptional

05 Dec 2025

Alejandro

Good place

10/10

Exceptional

01 Dec 2025

Michael

Streaming service access was nice, surrounding area was a little bland. The exploded car in the parking lot was a little eyebrow raising but overall a good stay

Leisure Family

2/10

Poor

25 Oct 2025

Linda

Smelled awful

Leisure Family

8/10

Excellent

22 Oct 2025

Jarred

The parking was convenient and the air conditioning kept the room comfortable.

Leisure Family

6/10

Pleasant

20 Oct 2025

Vincent

I only stayed for two nights, and I told the hotel secretary if I had stayed longer, I would’ve made more of a fuss, but I was only in town for business, so I didn’t mind much. Ice machine was broken one day, however, a friendly staff member went to the back after breakfast and got me some ice for my ice bucket. The toilet didn’t flush most of the time and got clogged once. When I went to get breakfast, I grabbed a yogurt and realized that it was a week or so out of date however they did have in date ones that I went back to get. On my first of two nights I stayed up a little late on my phone and noticed a roach crawling on my bed. Check out, said to clean my dishes before leaving however, there was no sponge available to me to clean the dishes with. Despite all of this, I had a decent time for the short day that I had with the most amazing and friendly staff I have ever met at any hotel.

8/10

Excellent

14 Oct 2025

Joyce

Room card didn’t work properly,pool was not clean!

Business Family

6/10

Pleasant

10 Oct 2025

leon

The property was being maintained. Flooring was loose in our bedroom. Some mildew in the shower stall, lack of amenities.

10/10

Exceptional

10 Oct 2025

Jose A

Really close to fort benning

Leisure Partner

10/10

Exceptional

07 Oct 2025

Bruce

Very clean and fresh. Bed and ac great. Lots of good tv options. Nice breakfast.

Leisure Self

4/10

Poor

05 Oct 2025

Jessica

While the staff was great the place is a little dated and the room was not clean the walls needed wiped down and the floor needs scrubbed the tub needed a good scrub to the elevator is a bit sketchy and needs cleaned and the area it’s in is just nasty !!! And I did not feel very safe and the free breakfast let’s just say my dog didn’t even like it I would not stay here again !

Leisure Pet

10/10

Exceptional

29 Sep 2025

Bruce

The staff and owner were excellent. There were problems with my booking but they took care of them and provided me with reduced room rates for my troubles. I would certainly stay with them again.

6/10

Pleasant

27 Sep 2025

Kimberly

The room could have been a little more clean, like the walls and the floor. The tub faucet dripped, the toilet paper roll didn't fit the holder. The staff was very kind and helpful. The breakfast was ok, could have had a more variety breakfast. Very disappointed that there was no outdoor grill as shown in the booking photo, it would have been nice to grill and went swimming. Parking was great no problems there. Overall ok with the experience.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Jodi

.

4/10

Poor

23 Sep 2025

Cayden

My room was alright, the floor sweat i noticed this instantly when i got to my room and opened the door. The main door had issues with it not shutting completely and then the bathroom door wasnt leveled or some issue where it wouldnt shut it would just pull to. Kther than that it was alright. The ice machine didnt work correctly and the little shop they had was pretty empty.

Business_and_leisure Self

6/10

Pleasant

22 Sep 2025

Jade

I really liked the big fridge and stove in the room. However we were on the 1st floor and all you could hear all day and night was loud banging from people walking, running above us. the tv's color was way off and couldn't fix it. Also the little store by the office was badly under stocked. Had boxes of stuff that were just empty. But the Walmart was right across the street. All in all I would give it 3***.

Business_and_leisure Family

10/10

Exceptional

21 Sep 2025

Kevone

🙏

6/10

Pleasant

18 Sep 2025

Pernell

Mis-representation of available things such as grill and room sizes.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Ethan

Fair price, was fine for what we needed.

Good staff for an older hotel.

Friends_and_family Family

6/10

Pleasant

05 Sep 2025

Roberto

Its good but could be better

Snacks and miscellaneous shelves were half empty. When asked to the desk staff her answer was that management needs to buy things.
Complementary Breakfast could have a better
Choice and better taste
Halls needs more maintenance: smell not so good

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Timothy

This property is clean and the staff is friendly but the outside property lacks eye appeal and the driveway is a little hard to find

Leisure Partner

2/10

Poor

26 Aug 2025

Lori

Was beautiful but I was over charged and breakfast was terrible

Business_and_leisure Partner

6/10

Pleasant

25 Aug 2025

Stephanie

The first room we were given had a strong odor and the floors were sticky. They kindly moved us the next morning and the second room smelled much better.

We selected the hotel with the anticipation of grilling on the pictured gas grills, under the pavilion. However, the property did not have gas grills. They had a single charcoal grill. A very small grill, definitely not what was advertised in the photos.

6/10

Pleasant

25 Aug 2025

Karen

The people are nice that work there. But the breakfast and coffee was terrible this time. All the chairs by the pool are ripped. And whenever you need towels you have to take your dirty ones to the main counter and wait hours for clean ones.

Leisure Family

10/10

Exceptional

21 Aug 2025

Terin

Great

2/10

Poor

19 Aug 2025

gricelda

Well there are so many I do not know where to start , I selected this hotel in reviews. The reviews have nothing to do with it. I don’t know if they just changed the reviews they get or what but this hotel was nothing but nasty. I will not pay $112 to stay here ever again, just going in the entrance , I was oh know I made an mistake joke on me and for breakfast don’t let get me started I will never finish nasty. the breakfast look like it was made three days ago. Some of the stuff were nice. The rooms were just disgusting. I don’t even know where to start. I mean for me to have to go out and buy bleach to clean the tub and dirt just coming off of it was just unreal. We stay because my son was graduating from the army a close an it would have taken a lot to find another place, there was a lot of people going for their soldiers.

Leisure Pet

2/10

Poor

12 Aug 2025

David

The staff needs to find another profession, not at all cut out to deal with the public. Would not recommend to anyone

2/10

Poor

09 Aug 2025

Jessica

We bought food to cook and grill since it was heavily advertised that there was a nice grill area with propane grills. Come to find out there is no such area at this hotel. I got dishes out to cook on the stove in the room and there was old crusty food on the bowls and glasses. So all had to be rewashed. Then the morning of our last day I killed 4 cockroaches. Two were on the kitchen counter and 2 were in the bathroom! Needless to say I'm very very disappointed in my stay here.

Leisure Partner

6/10

Pleasant

03 Aug 2025

Sarah K

You gotta do better

The room was terribly dirty & stunk to high heaven. Grease was built up under the rings if the stove eyes. Side of the fridge has grease build up. Didn’t look like anything had been dusted for months. I was terribly disappointed

Friends_and_family Family

6/10

Pleasant

26 Jul 2025

Rabihah

the description of the hotel on expedia makes it appear too notch. the location is ghetto. Run down and burned building right by hotel. however, the hotel is located back and nestled in trees and hidden away which was nice. Hotel is older. had an issue with my expedia payment Ns staff and owner were polite the bfast is VERY minimal - one bread choice - white- one fruit. 2 cereals BUT the price was 300 for 3 days

Leisure Family

10/10

Exceptional

23 Jul 2025

Tatiana

Great place !

Business Family_with_children

8/10

Excellent

19 Jul 2025

Nelson

No clean

Business_and_leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Kimberly

Was close to the base. Rooms clean. Staff very nice

Family

10/10

Exceptional

12 Jul 2025

Cristina

Very easy to check in and out

Leisure Family_with_children

8/10

Excellent

10 Jul 2025

Karen Elizabeth

Great outdoor space with plenty of seating and shade. Pool was enjoyable. Slept so well on comfy bed with world’s softest sheets. Kitchen was disappointing- no silverware, rusty microwave, and the assortment of pans, dishes, and utensils was random at best. Breakfast staff seemed to be tasked with scaring away anyone who thought they wanted breakfast, instead of actually providing enough plates, silverware, and food.

Leisure Family

2/10

Poor

08 Jul 2025

dans

Poor service

8/10

Excellent

07 Jul 2025

Verified traveler

Need work.

I stayed at the hotel with my sister very quiet area, friendly staff and helpful. Need clean towels need bowls and plates for conmen breakfast. and ice machine was broke, but they did provide ice.

Friends_and_family Family

6/10

Pleasant

07 Jul 2025

Verified traveler

New owner do better.

They ran out of clean towels. They ran out of plates and bowls for the complementary breakfast. The staff had to work with very little supplies staff very friendly, very helpful when they can and work with what they got need more supplies. Ice machine was broke on the hottest days in July in Georgia.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Tevin

Check your room before you stay.

Our room was filled with roaches, the bathroom light kept going out. The door to the room was had to open and close. The mattress was very dirty. The wood paneling feel off the bottom of the cabinet. The shower was dirty when we first arrived. However they did refund us our pet deposit.

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Teresa

Everything

Leisure Family

10/10

Exceptional

27 Jun 2025

Bryan Cornell

Wasnt a bad place to relax to clear your head or is there is a event that is happening on post

Business_and_leisure Family_with_children

8/10

Excellent

22 Jun 2025

Karen Elizabeth

Nice pool and outdoor spaces that have shade. Super comfortable bed and soft sheets - we slept so well! Kitchenettes were bare bones and microwave had seen better days. Bring paper plates and plasticware if you plan to cook in your room. Shows a little wear and tear, but would stay there again.

10/10

Exceptional

22 Jun 2025

MINDY

Show was nice and bed was comfortable.

Leisure Family

2/10

Poor

22 Jun 2025

MINDY

The front desk staff was friendly. Couldnt get my room clean until the last day I stayed there. Housekeeping dodnt leave bath soap after we used it all. There was bugs in the rooms. Not very happy with it. Breakfast didnt have have plates or bowels. The breakfast really sucked too.

Leisure Family

6/10

Pleasant

20 Jun 2025

Savanna

Sherylynn was so polite and helpful! Unfortunately there were certain missing items we didn’t have access to such as a pan and silverware in the kitchen, and the in room coffee maker was missing parts. My daughter called for pest control and response was very quick and helpful. The breakfast service and staff were very gracious.

Leisure Family

2/10

Poor

17 Jun 2025

Adela

There was bugs in the restroom cockroaches and bugs in the bed.

2/10

Poor

17 Jun 2025

Rafael

Do not go!!

For the love of God do not stay here. If you care about your family you will choose a better place. Just stayed from the 12th to the 16th. Lock was never fixed. Had random people trying to tap cards on my door every night. They never have towels, and finnaly got new bath towels at 12.am on the 16th wow. They will not refund you even with this proof but yet hotels.com gave me a $75 credit but this hotel management refused so. I had no choice. I tried to contact local Health Department and they had no way to contact with a 2.5 star rating. This company is not on the BBB so you cant even complain on there. I already setup an apointment with the VA so I can see if I caught anything. I will update. Also have more pictures if needed please have Thier Corporate contact me asap this needs to be fixed now or shutdown. The bathrooms are dirty as well and the microwave had rust exposed inside so I could not use it.

Friends_and_family Family

8/10

Excellent

16 Jun 2025

Laurice

Great

10/10

Exceptional

15 Jun 2025

Tyana

The stay is always great

Friends_and_family Family