Name: Doubletree Hotel Columbus
Address: 5351 Sidney Simons Blvd, Columbus, 31904, US

10/10

Exceptional

13 Jul 2026

Kylie

Room was fairly clean only issue with it was the shower was dirty. The pool was also dirty very foggy water. But overall the staff was nice and helpful. the restaurant was nice other than it took them awhile to bring out the ordered items.

Partner

6/10

Pleasant

13 Jul 2026

Brandi

First room was dirty. Nightstand, dirty cloth and hair in the tub, dirty pillowcases. No AC in the hallway and it was 100+ outside. By the time we walked from the room to the elevator, we needed showers.
Moved rooms. Same hot floor. Smelled pee when we walked in. Pee was left in the BATHTUB and the shower curtain was very molded. Handprints on the headboard. Whatever. They sent a very sweet, apologetic lady to clean the tub at 12:30 a.m. We survived. No microwave in the room. Elevators are hot. No lounge chairs by the pool. People were nice. After we got a clean room and got acclimated to an inferno in the hallway (rooms WERE cool!!), everything else was ok….. general maintenance needed attention…. Water spots on the ceilings by vents, stains in the carpet…… but those things happen and are maintained….. overall, 2/5.

Friends_and_family Friends

8/10

Excellent

10 Jul 2026

Digvijay

Was very happy with my stay. Only recommendation to hone towards improvement are:
Housekeeping staff could be quieter in the hallway in the morning
When asked for the towels to be replaced, only half the number of towels were placed
The air conditioning unit was effective but loud since it seemed it had some age
Thought, overall, great value and very happy with the stay, shall visit again

Family

8/10

Excellent

05 Jul 2026

Eddie

Met my expectations!

Self

8/10

Excellent

03 Jul 2026

Kenneth

Nice hotel, staff was very helpful and friendly. Air conditioning system was a bit loud.

2/10

Poor

27 Jun 2026

Orlando

While the exterior property was decent, surrounding area was a little dilapidated and sketchy. Front door staff was friendly and welcoming, however when we left we were not asked about our stay, which brings me to the crux of our stay. The entire floor, bathroom included was sticky and felt unsanitary. Sheets and pillow cases were not properly cleaned, several roaches were seen in the room were we stayed. The room environment left us unsettled, and we left after the first night.

Partner

2/10

Poor

27 Jun 2026

Jessica

We had to switch rooms several times. My sister in law had to switch her room as well. No ac in the hallways and was dirty. Pool was closed and dirty upon our arrival, ac in room didn't work and was very loud.

Family_with_children

10/10

Exceptional

24 Jun 2026

Paul

Staff very polite and helpful

Partner

6/10

Pleasant

21 Jun 2026

Brenda

AC unit was LOUD!! But it did keep the room cool. Water stains on the ceiling in the bathroom. I chose this hotel based on location but disappointed there was no complimentary breakfast.

Self

10/10

Exceptional

17 Jun 2026

Christina

Very friendly staff. Lots of parking. Room was clean. Good location- close to Ft Benning.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Naysha

First, the door lock needed batteries when we checked in so we couldn't get in our rooms until someone came and change the batteries.
Second, when we got in, the tub in the bathroom was nasty with soap grime and mildew, the bathtub curtain had mold . I took pics and video and we called the front desk it was midnight so we requested someone to come and clean the bathroom and change the curtain at noon on the next day. They came in at 9am knocking loudly on the door to come and change the curtain. We said we needed the bathroom clean. We left and we came back, the bathroom was \"cleaned\" but they only changed the curtain. We called again and they came and the maid said: thay is not mildew (didn't appreciate her tone) and wiped thw bathtub and left. I had to buy clorox mold/mildew and a brush aand I cleaned the bathtub myself. Will never stayed in a Doubletree or a Hilton again.

Family_with_children

8/10

Excellent

11 Jun 2026

Gina

Staff was very friendly. Room was loud between TV next door and doors slamming - no one was being rowdy it was just a loud facility.

Self

10/10

Exceptional

08 Jun 2026

Quaniqua

Very nice hotel. Staff very welcoming got anything extra we needed like towels and wash cloths. And those complimentary cookies was so delicious. No microwave and the fridge is just that in the room so anything freezer wise will melt and they did have 1 microwave near the front desk. Didn't get to enjoy the bar and restaurant but will keep them in mind next time im in town! Cane all the way from new york but they did not disappoint. They even allowed early check in!

Friends_and_family Friends

4/10

Poor

02 Jun 2026

Jade

Overall this was the worst experience i’ve ever had a double tree. I booked a double bed room for two guests and when arrived we did not get our complimentary cookies. Once we arrived to the room and inspected it, the bathroom was not thoroughly cleaned. There was hair all in the shower, the night stand was not dusted at all and to top it off they only provided one bath towel. When calling the next day for more (around 11) and advising of the missing towels. We were told someone would come up and bring us more. After 15 minutes someone did come up emptied handed and asking us again what was already advised what was needed. Then we were told that they will bring us hand towels, faces towel however the bath towels would be 30 minute wait. Well 30 minutes turned to me calling back to the actual hotel phone number at 130( i forgot to mention you couldn’t use any of the preset buttons for hide keeping etc ) and was advised they were low on towels. Whatt? How it’s a hotel!!

Friends_and_family Friends

10/10

Exceptional

28 May 2026

yajaira

Amazing vacation love my room clean, staff was great including the restaurant and bar, free parking, pool, near to lot of restaurants...thank u everyone

Friends_and_family Family

8/10

Excellent

28 May 2026

Anthony

Very nice spot close to everything I need.

Self

8/10

Excellent

27 May 2026

Tai

The rooms are outdated to be a four-star hotel. Also, the elevators sounded like they needed maintenance. However, the staff were very friendly and accommodating.

Partner

8/10

Excellent

24 May 2026

Willie

The worst part was the heat inside the hotel. While the rooms were cool to cold it must have been 90 degrees in the hallways and elevator!
When we checked in we were not told anything about daily breakfast and that with groups all we had to do was get a voucher at the front desk in the morning.
Housekeeping was lax also! Many people were complaining about the room not being cleaned. We called front desk! We had left at 8 am to go out and when we returned room had not been attended too st 3 pm. They did send someone to clean room .
No coffee cups left for in room coffee. No updated coffee and creamers either. Opened creamer and it was old. My wife tried to have tea but it was too weak!

Partner

10/10

Exceptional

21 May 2026

Joseph

First of all, it was a very late night or early morning. The front desk was incredibly helpful.
The room was extremely clean and the hotel was very quiet although it was a graduation weekend.
Overall, it was an excellent day.

Self

6/10

Pleasant

16 May 2026

Hans

The hotel was warm, no a/c in the hallways and it had a musty smell. They have events in their ballrooms which were too loud you could hear on the second floor. They changed my sheets but not the towels, had to ask for new towels. The front desk staff were very nice. The a/c in room was loud. Only one double hook to hang towels and rags. The staff and maintenance were talking loud and cursing in the hallways while working. With some training and small changes this could actually be a great hotel. No one pays that type of money to here loud music and vulgar language while they’re sleeping.

Partner

6/10

Pleasant

10 May 2026

Kamini

Had to wait over 2 hours for room to be ready. This was an issue for at least 20 guests. No issues once checked in.

Business

6/10

Pleasant

04 May 2026

MELISSA

Your restaurant sucks. Had dinner then night we arrived ordered a burger “well done” came medium pink in the middle, waitress was told of the 1st problem. Tried to correct by Senting back and came back dry and cold. Didn’t talk with Manager. Our waitress said she would let the manager know.the manager. Told her to give us 1/2 the cost off the burger. The cost was over $21.00 for the burger and chips. After sitting there with our friends already had their meal served,eaten and plates removed and 2 1/2 hours later with a cold nasty burger and chips tried to eat but couldn’t. For anyone staying at this hotel “Don’t eat in the restaurant” go outside the hotel and or order though a delivery service.

Friends_and_family Friends

4/10

Poor

02 May 2026

Patricia

Hello, the rooms were not clean and housekeeping would not show up when called.

Family_with_children

6/10

Pleasant

23 Apr 2026

Maurice

The staff were great.

Friends

6/10

Pleasant

11 Apr 2026

Angel

The AC unit was so loud. It sounded like a washing machine on spin mode and difficult trying to fall asleep. Hair was on the sheets in different areas. Overall ok but won't be back.

10/10

Exceptional

06 Apr 2026

Susan

The room was very clean and comfortable. It was missing a few towels when we checked in but the staff fixed the quickly.

Family

10/10

Exceptional

25 Mar 2026

Annabella

Room was clean and quiet, very nice staff

Leisure Family

10/10

Exceptional

18 Mar 2026

James

The hotel was clean and the staff was super friendly and helpful. The property needs a refresh in the public area.

Partner

10/10

Exceptional

15 Mar 2026

Denise

Clean room, great staff, good location everything was close by.

Partner

8/10

Excellent

14 Mar 2026

Deborah T

Parking was easy

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Jessica

Always a great stay❗️

Partner

10/10

Exceptional

07 Mar 2026

RITA

We pick the hotel as it was on our way to long journey ahead. Staff at front desk was very accommodating and courteous. It was Valentine Day and we had beautiful dinner at Italian restaurant in downtown as recommended by front desk. Thank you for making our stay memorable. I will definitely consider staying here again if our future journey crosses the same path someday.

Partner

10/10

Exceptional

23 Feb 2026

Long

Staff was great!

10/10

Exceptional

23 Feb 2026

Jared

Good hotel

Self

6/10

Pleasant

22 Feb 2026

Kelli

The room was not well cleaned when i arrived. Specifically, urine spots on the side of the toilet at the base & stained/dirty bathmat. I didn’t makes big deal out of it because it wasn’t like i was standing that close to the toilet, and i flipped the mat over and it was okay. When i left for the day and returned, someone had been in and added fresh towels, but it was weird. I left my shower towel hanging (would have used again) - but it was taken/replaced. The bathmat was replaced, but other used hand/face towels left. The bathroom trash emptied , but not the main room. Bed wasn’t made. Housekeeping just seemed sporadic. The water was never hot, but just warm. And the refrigerator (enclosed in a cabinet, so no air circulation) froze my fruit, yogurt and protein drinks. Used to like Double Trees, but will be hesitant to stay in one again.

Self

6/10

Pleasant

16 Feb 2026

Jared

Staff was incredibly cpurteous and friendly, some of the best I've ever encountered. The first few days however we had no hot water

10/10

Exceptional

15 Feb 2026

CHERYL

Very clean & staff was amazing

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

Ryan

Room was beautiful and very comfortable.

Friends_and_family Family

8/10

Excellent

05 Feb 2026

Wallace

Clean room

8/10

Excellent

01 Jan 2026

Josh

The staff was very nice and professional.

Leisure Family

10/10

Exceptional

25 Dec 2025

Terry

Yes

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

NORA

Very good stay, great breakfast, great bed.

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Sabrina

The cleanliness

8/10

Excellent

14 Dec 2025

Shafique

Room had a great view and was kept tidy

10/10

Exceptional

05 Dec 2025

Charles

The Hotel was very well kept, clean and staff was friendly and accommodating

Leisure Family

10/10

Exceptional

18 Nov 2025

Christina

Clean

4/10

Poor

16 Nov 2025

Nacy

Room felt shabby. Had a musty odor like a wet dog. Room needed a deep clean as the floors and carpets were dirty. Amenities at the property were very limited.

Leisure Family

4/10

Poor

10 Nov 2025

James

Check in was fine. Room was dirty. Service was terrible. Shower broke. Heater sounded like a generator. No toilet paper in the room.

Leisure Family

10/10

Exceptional

08 Nov 2025

Kimberly

Staff was very helpful. I booked the wrong night and they cleared it up for me.

Leisure Self

10/10

Exceptional

07 Nov 2025

Terry

Michael. The bellman. Very helpful. Recommended great dining

10/10

Exceptional

05 Nov 2025

Tommy

Everything was perfect. Nice restaurant and area seems safe.

Business

6/10

Pleasant

05 Nov 2025

Jonathan D

Not the correct room I order and paid for. Bed was too small.

10/10

Exceptional

02 Nov 2025

Jimmy

The friendly staff and clean and beautiful rooms

10/10

Exceptional

29 Oct 2025

Tanaja

Nice staff and clean

10/10

Exceptional

22 Oct 2025

Chunika

I stayed at DT hotel to attend my sons turning green ceremonies at Ft Benning. The breakfast host was phenomenal she was very hospitable and attentive to guests. My room had a few roaches though which was disappointing. Overall stay I would stay again.

Friends_and_family Family

4/10

Poor

21 Oct 2025

Evelyn

This hotel needs an update. The staff here does the best they can to make things right but the hotel it self needs an overhaul. I would not recommend this hotel to anyone. If it weren’t for the staff, the cookies and the beds… I’d say shut it down.

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Milessa

I want to give this a 5, room clean, bed very comfortable, ac very cold. However the parking, so many commercial/work truck parked in 6 spots each, people parked in 2 spots because they are so special. They need more parking

Leisure Self

10/10

Exceptional

03 Oct 2025

PHUONG

I love this place.. so nice..

2/10

Poor

02 Oct 2025

ronald

Checked in on a Thursday and checked out on a Monday. Not one time did we get house keeping. It took 3 different front desk people just to get fresh towels on Sunday evening. House keeping staff hiding behind carts on their phones right by the elevator. Tried to get a manager none on site requested one to call me never did. Failed like their service.

Leisure

8/10

Excellent

02 Oct 2025

Arthur

Not enough towels everything else was good

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Leotis

Nice place

4/10

Poor

24 Sep 2025

Kenyatte

Cleaning staff is LAZY

Dirty towels, the floor hadn’t been swept in several days, the beds look like my 4yr old made it. No point of complaining to night shift clerk at front desk. All she said was “oh okay”

Business

10/10

Exceptional

21 Sep 2025

Kathy

Room was clean and nice. Easy checkin.

Leisure Family

10/10

Exceptional

21 Sep 2025

RC

Top flight

Excellently appointed. The staff members were all consummate professionals.

Friends_and_family Friends

6/10

Pleasant

19 Sep 2025

Latoya

Nice HOTEL with a lazy cleaning staff

The front desk associates upon checkin was very pleasant. This hotel has potential A LOT OF POTENTIAL. The hotel is very nice but the cleaning staff does a terrible job at cleaning. The bed was made incorrectly as I was checking out another customer had the exact complaints.
There is no point of complaining to the night desk clerk.
Below dirty floor and dirty towels upon arrival!

4/10

Poor

14 Sep 2025

Christian

Room had not been cleaned when we arrived - unmade bed, towels on the bed and on the floor. Staff was nice and comped us free breakfast and assigned us another room. This room had seen cleaning service but wasn’t cleaned particularly well. Hair on the bathroom floor, shower, and sink. Would not recommend.

2/10

Poor

10 Sep 2025

shailav

we checked in , the bathroom was out of shampoo the flush was running the whole time . The bathroom door was not closing.The floor was dirty.
I complaint the front desk , but looks like nobody cared.

Leisure

10/10

Exceptional

07 Sep 2025

Monica

Everything was good. Close to a lot of eating placed.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Michael

Nice place

10/10

Exceptional

25 Aug 2025

Jon-L

Wonderful stay. Great clean hotel, Nyia and all the front desk staff were awesome. Great meal at Houlihans right at the hotel. Plenty of quick food places around and just an exit away from top notch restaurants and shopping. Thanks Doubletreee Columbus Staff!!

Business Family

10/10

Exceptional

10 Aug 2025

PHIL

The hotel staff, as well as the staff inside a Houlihans we’re all great and so nice!

Business_and_leisure Family

10/10

Exceptional

08 Aug 2025

Medridget

Comfort

10/10

Exceptional

30 Jul 2025

Verified traveler

Great Staff and Great Stay

My trip was amazing I truly appreciated all of the staff especially Nia, Daniella, Lee, and everyone who work at the desk and Keisha, and the cleaning crew along with Melissa, who work in the dining but we will not ever forget them along with Marvin, and Michael who was very helpful in making our stay comfortable and great if there is anything as going over and beyond our expectations they did but truth is all the staff was fantastic. Thank you all for being a great part of our stay

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Brian

Great place!

Very nice and clean. Service was great! Also had a very good location. I wouldn't stay there again anytime. Pricing was reasonable. My only complaint was the bed was a little hard. Test shower I've hat at a hotel! Food was good at the restaurant too.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Jess

Wonderful staff!

Leisure Family

4/10

Poor

20 Jul 2025

LaJuan

We arrived about 15 minutes after check in and our room was not ready. We had to sit in the lobby for an hour and a half before our room was ready. We were late for an event we had to attend.

Leisure Family

6/10

Pleasant

20 Jul 2025

Kelly

Lobby was always warm and humid. The room was cold but humid. Cookies were great and the staff were friendly and welcoming.

Leisure Family

10/10

Exceptional

04 Jul 2025

Anthony

Convenient to wedding venue and room was clean

Leisure Family

10/10

Exceptional

14 Jun 2025

Terry

Friendly staff

Partner

8/10

Excellent

14 Jun 2025

Chakara

It was ok floors were really dirty

Leisure

10/10

Exceptional

13 Jun 2025

John

Close to the airport
Free shuttle upon request

8/10

Excellent

11 Jun 2025

Rickey

I enjoyed my stay

Leisure Partner

4/10

Poor

09 Jun 2025

James

Very friendly and polite staff. My room smelled like dirty mop water. The room felt swampy. Bathroom and shower floor felt filmy.

Leisure Self

6/10

Pleasant

07 Jun 2025

Sonya

The property has issues with mold. I took pictures of mold in the bathroom and got move to another room. They room was better. Exiting the elevator, you see mold on the ceiling. The hotel and restaurant are nice but must have some type of water issue because mold is throughout.

6/10

Pleasant

28 May 2025

Greg

Cable TV was off-line and unavailable
Remote was not working; maintenence quickly replaced the remote for a working one.
Bathroom sink was slow to drain.
My key card failed to work; front desk quickly re-keyed my cards

Leisure Self

10/10

Exceptional

08 May 2025

Yassin

Great staff and building

Business_and_leisure Family

10/10

Exceptional

24 Apr 2025

NORA

Good stay at Double Tree

Very good stay overall. Had an issue with a leak but was rapidly resolved and moved to another room. Comfortable bed and great shower, quite complete breakfast too with convenient hours.
Very good shuttle service to the airport. Cookies are delicious!!

Friends_and_family Family

6/10

Pleasant

01 Apr 2025

Kwajalein

Need Work

The hotel was clean in the front area and the front staff was courteous. The cleaning staff was not as friendly or efficient as they should have been. I was out of the room from 8am until 3:30pm and my room was not cleaned

Business

10/10

Exceptional

23 Mar 2025

Tedrick

Overall was a great stay and perfect cookies

Business_and_leisure Friends

2/10

Poor

08 Mar 2025

Jeffrey

I reserved a king bed standard room and when checking in the hotel said that Expedia should not have allowed that since there were no available king beds. So I was forced to pay for a king bed and get a handicapped room with a full bed. I would like a credit.

Self

6/10

Pleasant

02 Mar 2025

Jamila

Doubletree

Bathroom was small.Elevator squeaky

Friends_and_family Family

10/10

Exceptional

01 Mar 2025

Ellia

Friendly staff and great location!!

Leisure Partner

8/10

Excellent

17 Feb 2025

Sarah

The property was in a convenient location for our stay and the night and day staff were very pleasant

Leisure Family

10/10

Exceptional

13 Feb 2025

Niquita

The hotel is well kept.

8/10

Excellent

03 Feb 2025

Maria

Shuttle

Leisure Family

10/10

Exceptional

26 Jan 2025

Peijia

Nice and clean rooms.

Leisure Self

4/10

Poor

17 Dec 2024

Brad

did not have any toilet paper soap, body wash shampoo anything in the shower. told the staff about it and they didn’t do anything until I complained again that there was no amenities in the room

Business

4/10

Poor

02 Dec 2024

kenneth

Issue with plumbing in sink. Hot water facet cross connected, no carpet on living area floor and floor was dirty.
Will not use this hotel in the future.
Dr. Kenneth Brown

Business

10/10

Exceptional

11 Nov 2024

Patti

We have visited this Double Tree a few times now and I have no complaints! I love this brand from the super comfortable bedding to the upscale soaps and shampoo!

10/10

Exceptional

21 Oct 2024

Tanajaha

Was very convenient for my stay along with nice rooms and staff

Business_and_leisure Partner