Quality Inn at Arlington Highlands

6/10

Pleasant

30 Apr 2026

Robin

Was not one of the better Quality inns

2/10

Poor

28 Apr 2026

Santiago

👎

Partner

2/10

Poor

25 Apr 2026

Angela

Hole patches in hotel rooms, I say rooms because I had to be moved to another room because their internet was not working while in the first original room I was in. The only breakfast options were waffles, cereal, yogurt and fruit along with coffee and juice. And I still have not received my deposit back and it’s been a whole full week

Self

2/10

Poor

23 Apr 2026

Francis

As a business owner, the internet was literally the worst. I've ever used. I ended up having to be on my telephone. The whole night, because internet would constantly drop.

Self

2/10

Poor

14 Apr 2026

Abdul

I will never go back to Quality Inn again because the door is falling apart, doesn't open at times and it is Separating, feel unsafe, and my wife was very afraid to sleep at night.

Partner

4/10

Poor

04 Apr 2026

Marco

Needs work

Family_with_children

4/10

Poor

03 Apr 2026

Sanath

Ordinary arrangement of breakfast and menu

2/10

Poor

28 Mar 2026

Marcus

Unsafe

Partner

10/10

Exceptional

21 Mar 2026

Evelyn

It was cold during my visit so no pool use.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Odber

No complains

Family

8/10

Excellent

20 Mar 2026

Jesid

The breakfast menu was limited to waffles that you can make yourself, coffee, juice and yogurt. The room was clean but you have to request daily cleaning, otherwise they clean every 3 days (that's what I understood). I was aware but did not use the laundry facilities. Staff was always friendly and welcoming.

Business

2/10

Poor

18 Mar 2026

Edwin

Disgustingly dirty. It was a one night work stay and I was almost considering going somewhere else. The shower/tub was dirty even the water felt dirty and to make it worse the tub was clogged so the water was just there. I do not recommend at all. Never again.

Business

2/10

Poor

09 Mar 2026

Robin

I have stayed here for yearsss. I had hoped over time and the construction many times that i would have made many improvements. Certain staff and management are rude and very disappointing. As

10/10

Exceptional

05 Mar 2026

Brian

Great for the price

10/10

Exceptional

03 Mar 2026

Brian

Great location. Great value

Self

10/10

Exceptional

20 Feb 2026

Deybe A

Good

10/10

Exceptional

13 Feb 2026

jason

Everything was good would stay again

Leisure Partner

8/10

Excellent

11 Feb 2026

Iris

The rooms looked clean. Smells like wet paint and very stuffy. Limited towels (4) but clean white towels & Spring on the mattress is very noticeable but clean bedding.

4/10

Poor

31 Jan 2026

Marcosha

Room

Business_and_leisure Self

6/10

Pleasant

24 Jan 2026

Abdul Wajeed

Room was ok , budget friendly, dont expect good breakfast

Leisure Family

10/10

Exceptional

16 Jan 2026

Afroz

Yes

Business_and_leisure Self

6/10

Pleasant

02 Jan 2026

Peter

Three stars is being generous. Customer service can be greatly improved, especially at the front desk check in (she couldn’t get away fast enough and I had questions I was unable to ask). I had requested a late check out on Jan 1 and was only granted an extra half hour, but then housekeeping was banging on the door 15 minutes before that. Also, on that same morning I was told breakfast would be extended until 9:30 (usually ends at 9:00), but the staff member was closing everything down before 9:00. My son was unable to get juice because it was already unlocked and I couldn’t even make a cup of tea. I spoke to the staff member and said I’d been told it would be open until 9:30 and she said “No, it’s closed now.” And this was still a bit before 9:00. I asked if I could just make a cup of tea and she handed me a teabag, but she’d already taken the milk away. I wasn’t impressed with the staff at all. The bedspread also looked very dirty. I would look elsewhere if traveling to the area again. (We were there for the Cotton Bowl). Others told me Motel 6 was a better option for an economical choice when all you’re looking for is a clean, comfortable place to stay a night or two.

Leisure Family

8/10

Excellent

02 Jan 2026

Raul

Front door was hard to open

Friends_and_family Family

2/10

Poor

26 Dec 2025

Brindin

Door wouldn’t shut and had a funky smell

Friends_and_family Family

2/10

Poor

23 Dec 2025

Annie

The breakfast was sour and the rooms air conditioner smelled like piss

Leisure Family_with_children

2/10

Poor

17 Dec 2025

Maceo

Everything was wrong about this hotel. 1st. It changed me an extra 50.00 for deposit after i paid $267.00. 2end the room wasn't clean it had bugs, tub dirty ,leaking water from the toilet which had unrine in it ,the door couldn't close all the way i had to shove it to lock it. I quickly took pictures and went to the front desk worker an told her about the problems. I even showed the pictures from hotel.com which i booked the room from and showed how everything was a lie. No full breakfast just coffee fruit an a waffle. It had drugs an homeless people all around the premises but state that it was a family and kid friendly place to stay, its not. They had me to contact hotel.com customer service line because the front desk worker said they wasn't responsible for the add nor price. Its nothing about this hotel that says $267 value if anything it should be closed with all the activities thats going on in an out an around this place. I've been calling this 18004972175 but it keep hanging up on me . They haven't refunded my deposit yet.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Brittney

The hotel lobby and room were very clean. The breakfast was late and did not taste good. Guest service was not good.

Leisure Family_with_children

2/10

Poor

04 Dec 2025

martha

The breakfast was not continental only waffles , outside the room was noisy people drinking , found roaches in my room , and the worse someone at my door trying to brake in , this is one of the worst motels I stay a shame the fake description they have not true at all never again will stay here

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Patricia

I thought that because I was in a nice mall I was going to be fine but it was horrible to stay there there was no soap nor was it clean everything was old and badly arranged the floors

Business Partner

6/10

Pleasant

21 Nov 2025

David Z

The rooms were okay!
Although I had to change room on my
Initial first night because of roaches.
They did give me a better room far away from the first room.
I want to also mention that I saw the exterminator there a day later. Which shows they were handling the situation hopefully.
The breakfast was fine mainly cereal, waffle, fruits, and yogurts.
The staff were pleasant during the few interactions I did have.
I had also lost my Id prior to booking but they allowed my to email a picture of the front and back which was a true life saver.

Leisure Self

6/10

Pleasant

21 Nov 2025

Zakaree

Clean rooms, but deposit is 100 for cash and 50 for card. Staff was constantly in and out of the guest laundry room though and I was right next to guest laundry so it was a constant door open and close all night.

Self

2/10

Poor

11 Nov 2025

Bridgette

It was very uncomfortable people is walking around all nighy.People was fighting and argue I didn't feel safe

Business_and_leisure Family

4/10

Poor

06 Nov 2025

Aaron

Extremely dirty gross room and a light bulb wasn't working. Not sure if the staff has reviewed that room well in quite a while.

Leisure Family_with_children

10/10

Exceptional

31 Oct 2025

Tylik

Good

8/10

Excellent

29 Oct 2025

Brandi

Good room for price

10/10

Exceptional

24 Oct 2025

Donald

Nice breakfast

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Sheel

Kids throwing things into the pool, running around and yelling at night, parking lot was dirty from so many cigarettes. A couple of the staff were rude and ignored you when you asked for something. But Mrs.Nicky was very nice and considerate, hands down one of the best people working there.

Leisure Family

10/10

Exceptional

13 Oct 2025

Ricardo

Great spot

Leisure Family

4/10

Poor

12 Oct 2025

Refugio

Everything was really dirty, I don't want to exaggerate but the carpet floor very dirty, the beds both dirty, even the door knob and the shower, I got really disappointed with Quality Inn, I am going to think twice about taking it again!

Leisure Family

6/10

Pleasant

26 Sep 2025

Yzan

Was good

Business Self

10/10

Exceptional

11 Sep 2025

Solomon

Excellent

Business_and_leisure Self

4/10

Poor

01 Sep 2025

Aurora

Cuarto sucio y en mal estado

6/10

Pleasant

24 Aug 2025

Sherry

The rooms need to be updated and more secure deadbolts and locks on the adjoining rooms. And maybe more lighting in the parking lot. The lobby, parking lot, and room were clean just outdated. The continental breakfast was nice.

Leisure Family_with_children

4/10

Poor

23 Aug 2025

Collyn

Better places for your money.

I’ve stayed at many quality inns before but this was by far the worst. The room was clean…but there were stains on walls, counters, etc. one electrical outlet was loose from the wall and just hanging out. Unusable. The beds were okay, but wondered if my big tall husband would break the bed

We stayed 3 nights and everyday had to have our keys reprogrammed. Yes..we know not to put them by our phones-but the would stop working at random times.

The “breakfast” was waffles or a bowl of cereal. No breads, no yogurts, no fruit, no milk for cereal. Juice and coffee. The counters weren’t cleaned and they were a mess. I have photos! There were 3 people at front desk but none thought to monitor the breakfast area. We didn’t eat there after the first morning.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Juan

comfortable and clean room, friendly and efficient staff, a pleasant atmosphere.
Close to everything I needed
The room itself was well equipped and comfortable

8/10

Excellent

14 Aug 2025

nanci

Is in good area

8/10

Excellent

12 Aug 2025

Aftabjan

Ok

8/10

Excellent

10 Aug 2025

Brenda

The hotel is a run down and could use some updates, but it was very clean. It is close to Arlington Highlands, so we had plenty to do during our stay!

Leisure Partner

6/10

Pleasant

03 Aug 2025

Kirsten

The room was alright, it was clean and had no bugs. You get what you pay for.

Leisure Family

2/10

Poor

03 Aug 2025

Elma

Horrible

I was charged a deposit for each room I reserved. Ask to show id for each person in each room. The hotel was invested with bugs. Clearly a illegal activity

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Nadine

.

Business Partner

2/10

Poor

28 Jul 2025

Eido

Horrible. Price is too high for this motel. The motel itself is very poor. Lots of people smoking outside by the pool and very ghetto noisy kids running around making noise late at night. Room itself was dirty. Blood stains were all over the bed and the sheets. Carpets are dirty. The room door kept getting stuck and wasn’t closing all the way. Bathroom was filled with dried mold. Overall horrible stay.

Business Self

2/10

Poor

23 Jul 2025

Jeremy

The sheets was dirty well as the shower curtain the door was hard to open i will not stay here again

Leisure Family

2/10

Poor

17 Jul 2025

Hadeer

The building was old and dirty, the front desk wasn’t helping

Family

2/10

Poor

13 Jul 2025

Fridah

Extremely rude staff

8/10

Excellent

12 Jul 2025

conseta

They couldn’t find my reservation at first but the manager located it but told me that I was charged but is going to refund me for the confusion. The staff was very helpful moving forward

Business Self

2/10

Poor

06 Jul 2025

HSIEN-WEN

The worst experience ever

The air smells moldy and it's persistent and strong. The toilet won't flush properly. The sink is slow drain. The bathroom interior is old and worn out. There is no chair for the table. The small couch has one broken leg. Bed and linen are ok.

Business

8/10

Excellent

29 Jun 2025

Anita

Enjoyed our stay. Was very easy access off the interstate and to main access roads. Comfortable bed and clean overall.

Partner

10/10

Exceptional

25 Jun 2025

Eric

It was lovely

Business Family

4/10

Poor

19 Jun 2025

Magali

There was only waffles for breakfast when it said Continental breakfast staff was also arguing outside. The area was alright not the best. Wouldn't recommend

Leisure Family_with_children

4/10

Poor

14 Jun 2025

Jon

This building is an older property, which has seen many years of use. Some shady characters on the property when I was there (ankle monitors, the smell of pot smoke, loitering, etc...). Water flow in the room I was in was very weak. The carpet of my room had not been shampooed in a while. The cable TV service was terrible, with lag time when changing channels & no guide to see what was on. Not an expensive place to stay; but it's the very definition of the expression you get what you pay for.

Business_and_leisure Self

10/10

Exceptional

12 Jun 2025

nanci

For the price they're decent.

8/10

Excellent

11 Jun 2025

Doris

The property was pretty much what I expected for the price. If I had known there wouldn't be an elevator, I would have requested a first floor room. All in all, it was fine.

Leisure Friends

4/10

Poor

11 Jun 2025

Abraham

Not a place to stay with family, our rooms were so stinky, they smelled like beer and smoke,
Guys outside with loud music drinking and smoking outside,
Shoes outside some rooms as you were walking to get to our room.
View inside rooms are outdated. Will not ever stay here at all. If you book because you really have to
Avoid rooms in the first floor at all cost

Friends_and_family Family

4/10

Poor

08 Jun 2025

Brittany

The bathroom was very dirty and the door did not want to work the first day. Then the last night our doors battery died and had to go to the office to reprogram the keys and it still didn’t work. Someone had to come up and use a physical key to get us back in the room. The staff was hit and miss on friendliness. The free breakfast isn’t worth it. You get what you pay for.

Friends_and_family Friends

6/10

Pleasant

03 Jun 2025

Flavia

Front Desk has great customer service,

Friends_and_family Family

6/10

Pleasant

02 Jun 2025

Maureen

The bathroom needed major service

2/10

Poor

01 Jun 2025

Erika

Dirty had roaches the power was out we were locked out our room there was a ton of drug activity outside no parking the room smelled like urine and dog and I couldnt get a refund

10/10

Exceptional

31 May 2025

D*vid

The room was very clean

Business Family

8/10

Excellent

30 May 2025

San Juanita

Walkable to restaurants, cold a/c in room, clean room. Staff was very helpful.

Leisure Partner

4/10

Poor

27 May 2025

Christopher

Dirty and smelly

6/10

Pleasant

27 May 2025

Nicole

The beds were comfortable

The hotel could have been better. The beds were comfortable and the location was convenient. The staff was very friendly. The hot breakfast was only a waffle maker and there was a long line. There was also a bad smell in the room but we couldn’t figure out where it came from.

Friends_and_family Family

6/10

Pleasant

27 May 2025

April

Staff was nice and friendly, helpful. Clean in common areas. Bed was alright. Good price and big rooms, fridge and microwave clean. Would I stay again, yes. Breakfast was good and quiet area. I didn’t see any bugs till the next morning and staff did write down, so it could be addressed. (Could have been brought in from a previous guest).

6/10

Pleasant

26 May 2025

Ernesto

Below average accommodations for the price.

Below average. In a 3 night 4 day stay housekeeping only came once to replace towels and did not change sheets. Towels were stained, tv remote did not work well, and toilet had a leak.

Friends_and_family Family

6/10

Pleasant

26 May 2025

Adam

I asked for an extra top sheet because I was sleeping on the floor while my roommate and my cousin took the beds. I was told they were out but I don't believe that was true. This forced me to go purchase some bedding covers from Walgreens

Leisure

4/10

Poor

25 May 2025

Courteney

Sink was broke as far as I couldn’t drain the water, but the faucet works room was OK clean but old looking if that makes sense and bed was semi uncomfortable

Leisure

10/10

Exceptional

20 May 2025

nanci

Good for the price

6/10

Pleasant

19 May 2025

Verified traveler

It was too noisy in the room. The AC humming was too loud and couldn't sleep.

Self

10/10

Exceptional

19 May 2025

Jennifer

Roderick was such a help!!! So sweet and helpful was very welcoming when we came in very late !

2/10

Poor

18 May 2025

Brianna

Terrible place

It was terrible. There were crackheads sitting in the parking lot that I had to drive around. There were bugs on the pillows and we had to body slam our door to get it open. We didn’t stay, we went to get a refund but they wouldn’t give us one. We ended up leaving and staying somewhere else.

Friends_and_family Family

10/10

Exceptional

16 May 2025

Steven

Amazing beds and comforters

4/10

Poor

15 May 2025

Barbara

Not very pleased - room smelled ick, toilet barely flushed and roaches

Partner

4/10

Poor

10 May 2025

Craig

There was a lot of areas that are in need of repair: exterior columns, bathroom tiles..etc..

Business_and_leisure Self

10/10

Exceptional

04 May 2025

Carla

I enjoyed my Stay counter Lady was nice very kind n helpful to me!

Self

6/10

Pleasant

02 May 2025

Dillon

Location was great! Property was old and semi-clean. Very noisy with sketchy people hanging out in the parking lot at all hours of the night. Didn’t feel like a safe place.

Leisure Partner

10/10

Exceptional

28 Apr 2025

Minh

Great location, many shops behind the property. Value for money!!

Leisure

2/10

Poor

28 Apr 2025

Verified traveler

Warning!!!!

The bathroom had stains on the counter and the shower wall and it smelled
Like mildew. We saw multiple people taking part in illicit drug use as well as one individual who seemed to be just sleeping in his car outside of our room. Took my 2 pre-teen girls to the pool and 6 grown men came out of their room to hang out and watch us making me feel so uncomfortable that we only swam for 10 minutes, as soon as we went back to our room they went back inside as well. The reason we picked that hotel was because it was close to a beautiful outdoor mall as well as a ton of restaurants. As we checked out the lady behind the counter said we would have been able to move rooms, however we didn’t think it was going to get any better. Definitely will not be staying at this hotel or recommending anyone else too.

Friends_and_family Family

6/10

Pleasant

26 Apr 2025

Taryn

Stay somewhere else

Our AC did not cool.
Breakfast was only waffles and bread and 1 cereal.
No Protein

Friends_and_family Friends

8/10

Excellent

25 Apr 2025

Paul

Excellent service, reasonably clean, condition is not great. Several restaurants close by.

Business_and_leisure

10/10

Exceptional

21 Apr 2025

Isabel

rooms super clean, great location lots of cool things around. not to far from the stadiums and six flags

Leisure Family

10/10

Exceptional

20 Apr 2025

quy

we would definitely come back again . It was nice and clean.

Leisure Family

10/10

Exceptional

20 Apr 2025

Tommy

Clean

Leisure Partner

4/10

Poor

16 Apr 2025

Tashina

It’s a Bugs Life!!

I’m sorry, this was not a good stay. Firstly, I was bit by a spider on 2 separate places on my arm. I did tell the front desk lady, who pretty much could do nothing but switch to another room, my family was exhausted from the day’s activities so we didn’t switch. Secondly, while looking for an AirPod on the bed (which we still couldn’t find), we moved the bed and there was dead crickets behind the mattress.

Friends_and_family Family

2/10

Poor

15 Apr 2025

Jose

Property bathroom was old, not well maintained, staff was not professional, could not adjust AC. Bathroom floor was slippery.

10/10

Exceptional

13 Apr 2025

Kistina

It was nice

10/10

Exceptional

12 Apr 2025

Jennifer

Top Notch

Each employee at Quality Inn understands " Quality" and "Value". Everyone who I had an experience is fully understands and provides a " Customer First Experience". From the moment You walk thru the door, rooms are immaculate, the front desk staff goes above and beyond, breakfast is good. The grounds are very well manicured and the area is very quiet yet inviting. Thank You guys!!

Friends_and_family Family

4/10

Poor

11 Apr 2025

Debra

This hotel is worth maybe half what we paid. The condition of the room is really unacceptable—stains around the peeking sink, terrible mattress, sheets are rough/pilled and full of holes. Not up to the standards of other Quality Inn properties we have stayed in to say the least.

Leisure

2/10

Poor

06 Apr 2025

Andres

No safe place

I didn't feel safe .. we arrived at 12am and it was a guy beside our room, he was like talking by phone but i didn't sleep good because i was just thinking in my car, we sleep 6 hrs and woke up to continue driving and that guy still there, he was pretending he was talking by phone, but all the night he was talking by phone??

Friends_and_family Family

2/10

Poor

06 Apr 2025

Jeremiah

Worst hotel I ever stayed at.

Leisure Partner

6/10

Pleasant

04 Apr 2025

Kevin

Clean and adequate

The motel was sufficient with no frills. The A/C worked well, the bathroom and shower were clean and worked well. The whole room was very clean and was great for a good night's sleep. It was rught next to great shopping and restaurants. If you're passing through and need a clean place to stay, this is it!

Business