Homewood Suites By Hilton Dallas-Arlington

10/10

Exceptional

26 Apr 2026

Jasmine

Clean room staff was nice breakfast was good the only complaint is the extra parking fee I didn’t know about beforehand.

Family_with_children

4/10

Poor

19 Apr 2026

Cyrus

Parking fee, room was dirty and requested non smoking woke up stuffy and with a headache because it stunk like cigarettes. Shower sprayed water all over outside the restroom and tile was broken in the restroom.

Friends_and_family Family

2/10

Poor

02 Apr 2026

Nanette

Rooms were not ready and when they were they were dirty. Kitchen is not stocked with basic items needed to cook. Beds are horrible. Clerks at front desk were attentive to our concerns but couldn’t do much. Manager never responded. Breakfast was okay. Pool was cold and overly chlorinated. Very disappointed especially since it does carry the Hilton brand.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Ramona

Yes very useful

8/10

Excellent

22 Mar 2026

Deborah

The staff was great very accommodating and everything was clean. Only negative was the room had old appliances particularly the refrigerator that was very loud through the night sleeping on sofa. The second night in a different room something kept beeping like a door was open or an error message but never found where it was coming from. I like this hotel chain and have stayed in these hotels multiple times. I would seek them out again

Family

10/10

Exceptional

20 Mar 2026

matthew

Great staff

Friends_and_family Family

2/10

Poor

19 Mar 2026

Jeremiah

Yes, it’s in the fine print, but you’ll be hit with a $15/night parking fee which is asinine to me, you pay for a room it seems like you’d be able to park on the property where you paid to sleep. Says “free bus parking” why can’t cars park for free? Also waited a good 10 minutes upon arrival for someone to acknowledge that I was there ( there was a line of us at that point) finally someone came walking around the corner who looked surprised that someone was actually there. Charged me $50 for incidentals (no big deal there), but never bothered to mention that the same card would be hit for $30 for parking, found that out with an email receipt later in the week. Pool room looked very grungy, overall cleanliness was not what you would expect for the price of the room… I can say, breakfast was on point! That made it a little better.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Amber

We booked the 1 bedroom, and even though it said it was spacious, it really was not. There was a "coffee table" in the middle of the sitting room and it had to be moved to the kitchen area so that we could pull out the sofa bed. It was so cumbersome that my niece decided to just sleep on the couch as is and not move it. She is 5'3" and she was almost too long for the couch!

However, the room was comfortable and cooled off enough for us to sleep comfortably.

The towels weren't as clean as I'd like....I pulled one down and some hard black stuff fell out of it. It looked like tiny pieces of plastic.

The shower/tub was small as well.

AND we were put in what I assume was a handicap accessible room. The bed was almost on the floor! And the clothing rod was at my waist level (I'm 5'3" as well). The shower/tub has a seat you could lower and the shower head was removeable so you could lower it to wash. However, there wasn't near enough room for a wheelchair to roll from the kitchen to the bedroom doorway. Again, the "coffee table" would need to be removed completely from the room.

The pool smelled heavily of chlorine! But it was clean! And the front desk saw us go into the pool area and immediately brought us extra towels, which was very nice of them.

Family_with_children

10/10

Exceptional

15 Mar 2026

Kyrun

My family and I were in a difficult situation when our power went out, so we stayed at this hotel. It was a very nice place, and it felt like a second home.

Family_with_children

10/10

Exceptional

12 Mar 2026

Marqie

Staff was great and very friendly, pool was nice

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Robert

In town

8/10

Excellent

04 Jan 2026

Rachel

Spacious

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Christian

Rotten fruit at breakfast

8/10

Excellent

22 Dec 2025

Larry

Good mid level accomodations

8/10

Excellent

21 Dec 2025

Lora

Breakfast was amazing, great location next to everything.

Leisure Family

10/10

Exceptional

20 Dec 2025

Jeanna

The best staff check in! We had to check in super late, he was so kind and courteous! The room was spacious enough to have our grandkids with us.

10/10

Exceptional

19 Dec 2025

Sherry

Clean rooms, conveniently located, great price and nice pool.

Friends_and_family Family

4/10

Poor

17 Dec 2025

Olumide

The room had cockroaches, and the bedsheet was dirty.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Marion

Front staff was very friendly! Breakfast was good. Walkable to stadium.

Leisure Family

8/10

Excellent

07 Dec 2025

Kevin

Fair to good hotel

Business Family

10/10

Exceptional

28 Nov 2025

Janet

Everything exceeded our expectations. Front desk clerk was nice room was clean a lot better than we expected gym was clean breakfast was good. Will definitely return.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Debra

Everything was excellent

Leisure Family

10/10

Exceptional

24 Nov 2025

Monica

Property is older, but room is spacious and clean. 2miles from stadium, good price compared to competitors. Hot breakfast, friendly staff. No complaints.

Leisure

10/10

Exceptional

11 Nov 2025

Cynthia

clean rooms, nice staff, good continentalbreakfast. Pool great size for children.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Cynthia and Jacky

The staff was friendly and considerate. The room was clean and tidy. The breakfast each day was different and phenomenal. We will be back 10/10

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Jonathan

Good

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Genevieve

Bed and pillows were VERY comfortable. I’ll be hunting for those pillows now! Helpful and funny check in help.

Leisure Pet

10/10

Exceptional

01 Nov 2025

Tonie

Great location

8/10

Excellent

27 Oct 2025

Liza

Breakfast was good for family. Staff were very friendly and helpful.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Nayeli

Condition of hotel was not worth the price.

Hotel was under construction, and we were not informed in any way prior to our reservation beginning. The sliding door to the closet was broken, there was window coverings for every single window, so there was absolutely no view or natural lighting. Often an hour before the breakfast would end there would be very limited options due to food running out and not refilling despite being considered a buffet. Was not worth the nearly $500 I paid for a two night stay.

Friends_and_family Friends

10/10

Exceptional

12 Aug 2025

Blake

They are currently in a remodel which surprised me but wasn't loud or upsetting, very nice and respectful staff

6/10

Pleasant

10 Aug 2025

Curleshia

Place is clean but older , seen a roach & heard everthing from the people on top of us . From the toilet flushing to the walking around couldn’t sleep .

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Stephanie

The staff were very polite and friendly. Unfortunately, the hotel room was very dated and damaged. The bathroom tiles were broken and I was concerned I might cut my feet. Every time I walked in the bathroom the shards of tile would pop up. There was no soap in the bottles in the shower. The toilet seat was messed up and off centered..so it was a bit awkward to use the toilet. Overall the room seemed a bit dated and smelled. Normally I wouldn’t complain, but the room has over $200 for the night, and I thought it might be better kept for that price.
These complaints aren’t towards the staff, but rather the company or owners.

Leisure Partner

8/10

Excellent

01 Aug 2025

Kristen

Construction is happening at the hotel, which is good because it definitely needs updating. Average stay. I liked the size of the room(s).

Leisure Partner

4/10

Poor

27 Jul 2025

Verified traveler

Not worth the money!

This hotel admits they are under “renovations”… this applies to the outside painting and new facade. I think they use this as an excuse as the inside is out-dated and run down. The hallway carpets are filthy (spilled dry paint and huge stains on floor 2). When we arrived, our room was finishing being “cleaned”… but upon entering, the bathroom had hair all over the floor; the pull out sofa bed still had dirty blankets and sheets; and the fridge still had food from previous vacationers. We went to desk to get clean sheets and told the receptionist how we had found the room… we were given an “I’m sorry about that” and nothing else. They didn’t even have fresh mattress pads for the dirty couch mattress, so we settled by using two bedspreads for covering before we made the bed.
We capped it off with going down to eat the next morning at 9:50, but food was being put up as we walked in. Breakfast ends at 10 so we hurried to try and grab what we could, but the person in charge turned out the lights and covered everything. Yes, it was 10 minutes before service ended, but we had those 10 minutes.
Do yourself a favor and stay elsewhere if you want a nice hotel room.

Friends_and_family Family

8/10

Excellent

20 Jun 2025

Brian

Staff was great and helpful for information about shuttle to baseball games and local attractions. Breakfast was good. Had some painting and construction but didnt bother us, quiet hours were observed during construction. Pillows could use more fluff. Smart tvs in room were nice. Overall a fine experience and would stay again.

Leisure Partner

8/10

Excellent

12 Jun 2025

Gerry

Except for the remodeling it was nice quite and clean very friendly staff

Leisure Pet

6/10

Pleasant

09 Jun 2025

Abigail

This hotel is quite old, and smells like it. It's under construction to update, so it might get better soon, but it's quite old and dirty right now. The meals were quite bad and no one seemed to care much about doing their job well other than Angelica.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2025

Mindy

When we arrived Friday the room we were assigned the A/C was not cooling properly. The front desk assistant was very kind and went above and beyond to get us into a different room and into a Room that was very comfortable and cool. The breakfast there were one of the best complementary breakfast (Fri/Sat) I have eaten at a hotel.

Friends_and_family Friends

8/10

Excellent

29 May 2025

Dustin

There was no hand soap and the shower curtain was too short so water got all over the floor when showering. Besides that, the room was good.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Jennifer

Very clean and comfortable!

Leisure Family

10/10

Exceptional

18 May 2025

Elias

Room was not done during of my stay.

Leisure Friends

8/10

Excellent

18 May 2025

Joshua

Breakfast was good, the staff was very friendly, rooms arr a bit fingy but not terrible, they are doing remodeling and parking is limited, but overall we enjoyed our stay.

Leisure Family_with_children

10/10

Exceptional

17 May 2025

Angela

Nice

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Will

Good convenient location.

10/10

Exceptional

25 Apr 2025

Caitlyn

Comfortable stay.

Business_and_leisure Friends

10/10

Exceptional

15 Apr 2025

Wilder

Breakfast and staff was outstanding! Rooms are clean and comfy. Definitely be back

Leisure Family_with_children

8/10

Excellent

16 Mar 2025

Nanceen

Nice staff at checking. Called the front desk a few times late at night, but couldn’t get anyone, but in person, staff was helpful

Leisure Family

4/10

Poor

08 Mar 2025

Sharkey

The dishwasher was broken
The bedroom phone had some kind of hard dried food or biomatter on the microphone and hangup holder....looked very gross....I reportrd it but never got fixed. The over phone never worked at all. The wakeup calls never came thru.
The shower took 4 to 5 mins for luke warm water never got hot. I called about the water and the front desk questioned my ability to use the water control...I hung up...very disrespectful.
The cleaning staff did not change my sheets and did not clean my room on the cleaning day.....I had to request fresh sheets and towels....pickedup my self.

Business Self

4/10

Poor

01 Mar 2025

Stephanie

Not the best

People were smoking in and around the building. The room was not clean(noticeable stains on the couch and kitchen area) and there were bugs. The window was cracked. Breakfast and front desk staff was good.

10/10

Exceptional

03 Feb 2025

Amber

Great Spot

Great spot to stay. Very convenient area if you are going to a Texas Rangers game or Dallas Cowboys game, also, if you are going to Six Flags over Texas!

Business

10/10

Exceptional

22 Jan 2025

Verified traveler

Our stay was amazing!! We enjoyed ourselves and our stay!!

Friends_and_family Family

10/10

Exceptional

19 Jan 2025

Luis

Excellent stay for family

Family_with_children

10/10

Exceptional

25 Nov 2024

paul gregory

This place was amazing the pool was great even when it’s cold and raining outside and the staff were great we didn’t have too wait on any thing

Leisure Family

10/10

Exceptional

12 Nov 2024

Cindy

We really liked the full kitchen with the bed & bath separate. Was not expecting that. The bathroom needed a bit more cleaning but overall we were very happy. The area was good. Approximately 30-40min walk to the AT&T Stadium.

Leisure Family

6/10

Pleasant

12 Nov 2024

EMILY

Very convenient location from the stadium area the staff was very accommodating and responsive. The only downsides are it’s An older hotel so things are slowly being renovated. The only downside is there are no thermostats in the rooms so it got very warm Thankfully, we had the ceiling fan!

Leisure Partner

8/10

Excellent

07 Nov 2024

Rhonda

The first room we were in was not cleaned. Management moved us to another room

8/10

Excellent

29 Oct 2024

Lisa

Mrs Elliott

Front desk employees very nice and all of there workers cleaning rooms dinning area were nice.. every time we needed something that wasn’t working correctly they were on top of it. The curtains needed cleaning but overall it was a pleasant stay😊

Friends_and_family Family

4/10

Poor

21 Oct 2024

Verified traveler

Doors dirty. Towels rough, stinky and hair in them. Mold on ac vents. One toilet not flushing properly and the other toilet ran all the time and also had flushing issues. Carpet needs a good cleaning. Pool and area needs a good cleaning. The front desk lady ran my card twice for parking and incidentals. Hopefully that gets cleared up.

Friends_and_family Friends

2/10

Poor

19 Oct 2024

Jessica

Staff very rude, expect for me and my family to be ok went they tell me they have problems with my roon and change us to a differnt hotel.
We like the amenities , indoor pool for the kids and breakfast serve a little late.
We were put aside waiting till manager talk to us , during thattime several pax ck inn with no problem.

Leisure

10/10

Exceptional

07 Oct 2024

Lori

Stayed for a concert

Leisure Family

10/10

Exceptional

13 Aug 2024

Stephen A

Best place to stay!

Great location, great price and wonderful staff!

Partner

8/10

Excellent

07 Aug 2024

Nicole

Very decent property stuff is Friendly and accommodating

Leisure Family

10/10

Exceptional

30 Jul 2024

Misty

Great location and services!

Great location and service! The staff was friendly and helpful!

Friends_and_family Family

6/10

Pleasant

28 Jul 2024

Kristi

Concert stay with friends

Check in seemed difficult. At first they acted confused of my reservation and walked away to speak with a manager. I was then told our room wasn't ready and had to wait which was ok, but all the back and forth whispering made us uncomfortable. Once our room was ready we were told it would be another few minutes while the manager checked our room. Just seemed really odd. They were very kind. Just a weird interaction. Overall, we would go back if in a pinch for a concert, but not for more than one night.

Friends_and_family Friends

4/10

Poor

28 Jul 2024

Verified traveler

Beds are not comfortable. The bathroom needs updating. There was a dead roach on the bathroom floor. Sofa bed was not comfortable and even opened, the mattress cover was dirty.

Friends_and_family Family

2/10

Poor

27 Jul 2024

Clayton

Stay Away!

Do not stay at this hotel! We booked last minute for a nearby concert at AT&T Stadium. I called prior to booking to see whether it was an easy walk to the stadium, (turns out it is relatively easy), but no one answered the phone. That should have been my first clue.

Upon arrival, no one was working the front desk. We could hear voices and waited 5 minutes. Finally, an employee begrudgingly appeared and gave us room keys.

The room was AWFUL. We almost turned around and left, but we had already paid for the night at this point, and we weren’t planning to be in the room much anyway. The refrigerator was completely covered in a brownish/yellow sticky film. The dishwasher was the same. The curtains had holes, chairs were worn, paint was peeling, door was beat up, the shower curtain was ripped, etc.

After returning from the concert late in the evening, a large roach was crawling across the floor of the bedroom. We killed it but literally slept with the lights on in an effort to deter any other roaches from coming out! The so-called air conditioner sounded like a freight train. It rattled and shrieked all night long. We woke up as early as possible and got out of there!

We did eat some of the complimentary breakfast before leaving, and it was decent. No complaints.

The lobby area of the hotel is fine - clean and decently presented, but it as a far cry from what you are met with in the rooms.

Do yourself a favor and do not stay here!

Friends_and_family Family

10/10

Exceptional

24 Jul 2024

Michelle

We had a very nice stay. The only negative worth mentioning is that their US flag flying on the property is very tattered and torn and needs to be replaced.

2/10

Poor

22 Jul 2024

Cody

Dirty

Walked in to stains all over the carpet and heater on with room at 86 degrees. Found a bug in the bed and multiple bugs under lamp shade. Smoke detector battery was low so it chirped every 30 seconds. I let front desk know about both issues and was told there was nothing they could do about it and they would make a note of it. Still was not addressed the next day. Only good thing about this hotel is its location. Will never stay here again.

Friends_and_family Family

2/10

Poor

21 Jul 2024

Cody

Dirty

Walked in to stains all over the carpet and heater on with room at 86 degrees. Found a bug in the bed and multiple bugs under lamp shade. Smoke detector battery was low so it chirped every 30 seconds. I let front desk know about both issues and was told there was nothing they could do about it and they would make a note of it. Still was not addressed the next day. Only good thing about this hotel is its location. Will never stay here again.

Friends_and_family Family

6/10

Pleasant

08 Jul 2024

ALIMAR

Good location. The hotel is outdated, dirty carpets.

Business_and_leisure Friends

8/10

Excellent

07 Jul 2024

Elizendi

Overall was Great

Leisure Partner

10/10

Exceptional

06 Jul 2024

tyrone

Right next to Six Flags over Texas

everything is great with the room. Their is enough room for all four of my family members.

The staff is friendly and if we have any questions we will ring the front desk.

Friends_and_family Family

2/10

Poor

27 Jun 2024

Kari

One of the worst hotels we have ever stayed at. There were roaches in our room, the carpet was covered in dog hair and the staff was not helpful.

Business Family_with_children

6/10

Pleasant

26 Jun 2024

Johnny

We rolled in on a weekday without a reservation and the price at the desk was high but the clerk said it would be cheaper online. So I went to Expedia and it was cheaper. Booked and then the hotel wanted my credit card for incidentals. Then she wanted it a 2nd time and I allowed her to run my card again since I was tired and just wanted to get to the room. The elevator ride up was filthy. Then we step out of the elevator and the carpet looked as if it hadn't be cleaned in years. The room was better. It was adequate and comfortable. I checked my credit card balance after we checked out and they charged me for some unknown reason. First time I've ever been secretly charged for something in all my hotel stays. For the price I'm sure other travelers can do much better.

Leisure Family_with_children

2/10

Poor

24 Jun 2024

Stefan

Completely Let Down

Hotel did not live up to other reviews and their pictures. Room was very run down and dirty. Elevator was broken during our stay, pool water looked gross and staff wasn’t very helpful. There was a trail of popcorn and other crumbs leading into our room the whole time we were there so no one had vacuumed in awhile. Most disappointing was we’re charged twice for the room. When we checked in the clerk told me the payment from hotels.com didn’t go through and had to charge me again. This was not accurate. Had to go back to the desk multiple times to get them to fix it. Overall this place was not worth the money we spent

Friends_and_family Family

2/10

Poor

23 Jun 2024

Stefan

Completely Let Down

Hotel did not live up to other reviews and their pictures. Room was very run down and dirty. Elevator was broken during our stay, pool water looked gross and staff wasn’t very helpful. There was a trail of popcorn and other crumbs leading into our room the whole time we were there so no one had vacuumed in awhile. Most disappointing was we’re double charged for the room which triggered a fraud block on my credit card. When we checked in the clerk told me the payment from hotels.com didn’t go through and had to charge me again. This was not accurate. Had to go back to the desk multiple times to get them to fix it. Overall this place was not worth the money we spent

Friends_and_family Family

8/10

Excellent

23 Jun 2024

ANDRES

Check in took a long time, not to many options to eat around property, they charge to park on property, pool is indoor dirty,

Leisure Family

6/10

Pleasant

22 Jun 2024

Andrew

Dirty and Needs Major Updates

We booked this hotel because of the room layout/type. To our surprise when we arrived our room floors were nasty. There was bugs/debris on the floors all over. We reported it to the front desk and they made sure it was appropriately cleaned the next day. There was also used soap still in the shower. The staff was super friendly and respectful which was a blessing considering everything else.

Friends_and_family Family

2/10

Poor

21 Jun 2024

Wendy

This is not a typical Hilton brand hotel, carpets are stained and they stink. There are roaches running around , in a three day stay even though we asked for a light cleaning in the room nobody came . Even though they have a kitchen there are no silverware or pans to cook so defeating the purpose of having a kitchen.Definitely I will not be back.

Business_and_leisure Partner

10/10

Exceptional

18 Jun 2024

Justin

A nice, convenient option for the area!

This property had a very nice and clean lobby, a pretty good hot breakfast in the mornings, and the suite I was in was comfortable and nice. The rooms themselves were a little old, but it still worked for our needs! The hall carpets seemed like they could've been a bit cleaner, but overall I would recommend the property if you're not looking to break the bank and need a good suite to stay in, especially for any sporting events in the area as it is conveniently located for a quick drive. We were also very happy that it was pet friendly!

Friends_and_family Friends

6/10

Pleasant

09 Jun 2024

Patricia

We really enjoyed our stay but there were somethings we expected in our room. Our room has a small kitchenette but it has no silverware, no plates, bowls, cups or pots and pans. When came prepared to cook some of our meals just to save money. We went to the area they served breakfast got some paper plates and plastic wear. Fortunately, that was all we needed.

The facility is clean. The bed, bedding and pillows were comfortable. The breakfast was good with the exception both mornings the food was cold. We had to go to our room and heat it in the microwave which was really do big deal. We almost always eat in our rooms.

My husband went to turn in the key cards. As he got to the car the lady at the front desk yelling that our card had been declined. I was puzzled because one we pre-paid through Expedia and what hotel charges when you are checking out. I’m not sure what happened as far as my credit card goes but I’m glad it happened. I feel like their front desk staff needs more training.

Leisure Partner

10/10

Exceptional

25 May 2024

Michelle

Excellent, but pool was down

Clean, comfortable! Beds and pillows exceptionally comfortable. I would have given 5 stars across the board but the pool was closed, and we had three kids, and the pool was one of the biggest reasons we chose this location.

Friends_and_family Family

4/10

Poor

21 May 2024

Valerie

The hotel needs a face-lift

This hotel does not represent the Hilton Brand I am used to staying. Our room was old, furniture falling apart, hinges falling off the door between the sitting area and bedroom, curtains very worn with multiple holes, knats flying around, and on top of this, they charge $15.00 for parking. Breakfast was decent with a variety of choices. The staff was friendly. The hotel needs a major face-lift.

Friends_and_family Family

2/10

Poor

08 May 2024

Dusti

Worst hotel in Arlington

The hotel was awful. Room condition was horrible.

Business

10/10

Exceptional

02 Apr 2024

Melanie

Great place to stay

Great room - loved the 2 room option! Walking distance to 6 Flags and several restaurants within walking distance. Super friendly staff too!

Business Family

4/10

Poor

17 Mar 2024

Stacy

Not so great neighbors

Beds were great, very comfortable. Size of room very deceiving from pictures. Had to call front desk multiple times for rowdy neighbors. Smell of wacky tobaccy was permeating

Friends_and_family Family

6/10

Pleasant

17 Mar 2024

Toshia

I give them a 3 star review

The service was great, I didn’t really have any problems except that my water was cut off without notice but m, I had to call the front desk to find out why, never found out but it was turned back on within minutes and also my ceiling fan was not working, called to see why not was told that maintenance would come fix it. They never did but overall everything was fine.

Friends_and_family Family

8/10

Excellent

17 Mar 2024

Kaneshia

Definitely an experience

The staff was very friendly and accommodating. The food was great and my children had a blast! The only complaint would be when we weren’t warned that they would be cutting off the water for a few hours while they worked on the plumbing, but other than that I would definitely book there again!

Friends_and_family Family

4/10

Poor

23 Feb 2024

MARYAM

i requested several time to change my rood due to fact it was very noisy, but the staff was very rude and they did not wanted to help at all.
will not recommend this place to anyone.

Business Self

2/10

Poor

04 Feb 2024

Danielle

Poor customer service

Awful. Customer service from the front desk was terrible. Had a huge huge issue regarding billing as the hotel charged me for two night when this was already fully pre paid months ago. If I could give zero stars I would. I DO NOT RECOMMEND

Friends_and_family Family

8/10

Excellent

02 Jan 2024

Jeffrey

Property needs some updating, when maid service comes after two days, they take all the towels, when you go to take a shower they leave you with hand towels and 1 bathing towel for 2 people. I called front desk and they said they would let housekeeping know beefore they left. 1 hour later and still no towels, had to go to front desk and they had to pull them out of dryer and give them to me as the front desk said they were washing all the towels, you would think a hotel would have more than 1 set for the whole property. When we went to dinner later there were more guests going to front desk to get towels and sheets, it is crazy they do not have more than 1 set for each room.

Leisure Family

2/10

Poor

01 Jan 2024

Nicole

It was dirty and we couldn’t check into our room until 4:00 that’s an hour later than expected

Leisure Partner

4/10

Poor

24 Dec 2023

Paula

First I didn’t get the suite I ordered or requested that was the only reason I picked this hotel. I wanted a 2 bedroom suite with 2 bathrooms. I got the one bedroom and it caused issues with sleeping arrangements. Staff that checked me in seemed unhappy with her job choice or with me, not sure. Towels had hairs on them - carpet was dirty in the rooms and hallways. Hair conditioner in bathroom was empty- tub was totally clogged and barely drained. We are a family of 5 and bath time was just terrible. I will never stay here again. I am very disappointed - all night all I heard was music and cussing not sure from where.

Leisure Family_with_children

2/10

Poor

23 Dec 2023

Tiffany

Do not book here it’s old and has roaches! Sheets had hair on them! I was so hurt Hilton is just wrong for this place! My room do didn’t close

Leisure Family

2/10

Poor

08 Dec 2023

Tyler C

Refuse to service the room

2/10

Poor

06 Dec 2023

Alexander

the room was very dirty and smelly. Apart from the cockroaches, the bathrooms were covered. very bad experience

Business Self

2/10

Poor

03 Dec 2023

Denise R

I had a cockroach on the first day there. I asked for it to be cleaned up as I killed it under the sink in the bathroom and it caused a mess. They came in and straightened the room but did not clean the mess. The next morning I went again and asked. When I came back it was super late because we were at the game and it was not cleaned still. I went to the desk again and it was not cleaned for the entire stay. It also states that room service would be in every other day. They were not. I received no clean towels during my stay. There were water marks all over the ceiling in the whole area and stains around the toilet. The shower was just outdated and gross. This was not a cheap stay. I travel about once every other month. I am a Hilton honors member and I have never experienced this before. I am coming back with four other families next month and we already booked at the Hyatt across the street.

Leisure Family

2/10

Poor

29 Nov 2023

Angelica

I didn’t like that so many issues were going wrong. Staff seemed untrained, and when contacting them via Expedia they shared we had no concerns which we did.

Leisure

4/10

Poor

24 Nov 2023

Brandon

I liked the location proximity to nearby attractions and AT&T stadium. The free breakfasts were good. Was not happy with the service. We reported mouse droppings in our bathroom upon arrival that was never addressed after multiple requests. We also reported our toilet was constantly running which wasn't addressed. We also had an issue with our toilet clogging and it took multiple requests and several hours for the staff to find a plunger. Cleanliness and service was very poor

Leisure Family_with_children