Name: Belstay Roma Aurelia
Address: Via Bogliasco, 27, Roma, 00165, IT

2/10

Poor

04 Aug 2026

ryan

ants all over i then was covered in bites

6/10

Pleasant

30 Jul 2026

Natasha

Connecting family room - great. Private area to enjoy alone time but also with family. Small Red Ants - there were more than I would’ve liked to see. Rooms are good size but things are falling apart. Door handles for the connecting doors. We had to switch rooms around midnight because there was water pouring out of the lights in ceiling plus the toilet wouldn’t flush, the handheld shower falling off wall, sink the stopper was broken and the tubs are gross. I cleaned with my own Lysol wipes.
New room tub was still gross and still had ants. But was better.
Pool sucks - it’s 5’5 feet - fine for swimmers but kids couldn’t enjoy because they aren’t strong swimmers yet. It should go from swallow to deep. It’s all one level. There are wayyy too many ants and insects flying around the pool chairs.
Food - was great - pricey but good and not a lot of options to chose and you pay for seating and water.
Front Lobby - clean, welcoming and friendly helpful staff.
The hotel rooms have no charging ports and you need a converter if you’re from US or CANADA.

8/10

Excellent

03 Jul 2026

adriana

WiFi was bad.

Family_with_children

2/10

Poor

29 Jun 2026

Ismail

There was ants all over the room even on the bed. My kids had ants bite marks on them next day. I talked to reception but they couldnt change the room because they say nothing is available.

Family_with_children

6/10

Pleasant

14 Jun 2026

Douglas

There were bugs. People were kind and nice

Family_with_children

10/10

Exceptional

07 May 2026

Karwan

Good location close to market and McDonald bus stop,recommend it for first visit in Rome

Family_with_children

6/10

Pleasant

16 Apr 2026

Rebecca

Breakfast was good, outdoor pool should be open sooner (Canadians like cool weather), took 1.5 hours to walk to Vatican City. Wish it was closer. Hotel not convenient for public transportation

Self

10/10

Exceptional

21 Jan 2026

Hirut

great.

Leisure Family

10/10

Exceptional

02 Nov 2025

Brian

Rr

6/10

Pleasant

20 Oct 2025

Louis

Staff very good and helpful. Elevators tiny and with a tour group took forever to use. no USB outlets in room and few regular outlets. No door on shower (typ european thing). No hair condtioner. A/C and heater turned off. $65 taxi to and from airport. Poor WiFi. However: VERY CLEAN.

Partner

2/10

Poor

14 Oct 2025

Tania

There was excessive mold in the bathroom. Another user shared pictures and I'm sure our rooms was as bad if not worse. We chose this hotel specifically for the pool advertised in the Expedia post, but it was closed. We were a very expensive cab ride away from all the sites in Rome so totally NOT worth it. The person checking us in was also very rude, told us it would be 15 mins then kept us waiting well over an hour, and when confronted he then said our check-in wasnt until whatever time it was later so that we would have been in the wrong to complain (ie if it was currently 250pm at that moment he said it was for 330), despite saying our room was going to be ready an hour ago, AND our Expedia confirmation said our check-in was for 230 so he was in fact late. This was a really disappointing end to our time in Italy.

Leisure Friends

4/10

Poor

27 Sep 2025

Mario

The carpet in the room was filthy, the pillows were horrible and the faucet in the bathroom barely had a water flow and the water in the toilet kept running and making loud noises.
I will not be staying at this hotel again and would not recommend to others.

10/10

Exceptional

24 Sep 2025

Tamer

Excellent accommodation

10/10

Exceptional

18 Sep 2025

Mobolaji

It was very beautiful, away from the city hustle and bustle, if you’re a city lover might not be for you… there’s a shuttle tho that takes you to a central location easy to access all of the fun things to see in Rome.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Jorge

Front desk Manager was great! Made sure I was happy with my stay there

Leisure Self

10/10

Exceptional

26 Aug 2025

Dave

Friendly staff.

Leisure Family

10/10

Exceptional

22 Aug 2025

Fredelyn

Staffs are friendly.

Leisure Family_with_children

6/10

Pleasant

18 Aug 2025

MARINA

Hours of pool are pretty bad, also breakfast variety is very limited. Hotel is not that clean and far away from the city

2/10

Poor

02 Aug 2025

Vanessa

This property was a disappointment. Expedia advertised that breakfast was included but it was not. We were told it’s $10 per day, per person. We were planning on using the pool but upon arrival the pool was not open and available for use. There was maintenance going on and there was no update on when it would be available. The WiFi was terrible, and we could not use Netflix or any streaming services. We checked out a day earlier and didn’t receive a refund either

Leisure Family_with_children

6/10

Pleasant

29 Jul 2025

Johana

I didn’t like the way that I had to ask for supplies. Like necessary toiletries. Had to calll front desk 4 times. They didn’t answer the phone. A/c broke down intermittently.
The bed was comfortable. But the food Cho

Leisure Family_with_children

6/10

Pleasant

16 Jul 2025

Penny Patricia

They didn’t have the room I reserved available the first night and weren’t very apologetic about it. The room we had the first night was very modern looking but had no closet or dresser and only a glass shelf for a nightstand. When we got into the right room, the furniture was a bit older but much more practical. There was a closet, a small dresser and 2 nightstands. The beds were comfortable and the cleaning service was good. Most of the staff were very friendly. We paid for the breakfast which was a nice buffet that included fresh fruit, pastries, yogurt, cereal, nuts and seeds, bread, cheeses and cold cuts. There were also scrambled eggs, bacon, sausages and potatoes, but they were often cold. The staff in the breakfast area were very helpful and made fresh espresso and cappuccino upon request. They had soy milk available as well. The pool was beautiful and well maintained with plenty of lounging chairs and umbrellas. The only drawback was that the entire pool was deep, which was difficult for swimming with young children. The hotel was located a bit further from downtown than we expected but there was a bus stop nearby. There is a shuttle service to the nearest metro station a couple of times a day but we didn’t find out about it until our last day. There was a grocery store and a home store, with a bit of everything, a few minutes walk from the hotel. On the same strip there was a café, a couple of fast food places and a restaurant. Overall we were happy with our stay.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Emily

Pool was great as well as breakfast from 7-10am-a lot of choices. Wifi was very slow and TV froze so didn’t use it during my 10 day stay. Everything else such as the bathroom and beds were great!

10/10

Exceptional

10 Jul 2025

Natalie

Property was clean. The ac did not work the best but it was still tolerable.

Leisure Partner

6/10

Pleasant

03 Jul 2025

CLAUDIA

Breakfast was really good !!! Bathrooms nasty !!!!!

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Tolu

The location is good but a little noisy outside. The staff are amazing! My room had issues with the bathroom and there a smell from water getting to the carpet from the bathroom. Overall an ok stay!

6/10

Pleasant

29 Jun 2025

Minh

The lobby looked great but the room was falling apart. The AC in the room is just for keeping the room not burning. When we needed to cool down after a trip, we had to hang out in the lobby to get the real AC there. There were ants in our room. The receptionists were helpful but the old gentleman at the bar was so rude and grumpy all the time. Maybe because we’re not white? Shuttle bus to the nearest metro was useful and one of the drivers was very friendly and helpful.

8/10

Excellent

23 Jun 2025

Carol

Nice hotel and provided transportation into city center area, since it was too far from city center to make walkable.

Leisure Family

4/10

Poor

17 Jun 2025

Cherry

Location is far from center.
They run a free shuttle but it is at such odd times and only 8 seats.
The AC was not working and had to change rooms 2x in 2 days.
Unhelpful staff.
Wouldn’t recommend.
Food wasn’t good.

Business Friends

2/10

Poor

13 Jun 2025

Sean

Advertise they have a functioning pool..nope, closed till end of June. You can’t control the temperature in your room, the front desk does and won’t lower the temperature below 76.5. It’s hotter in the room than in the hallway!
You can’t access Netflix’s from your tv unless your in some sort of VIP room!
Then there is the black mold everywhere in the shower. Not a little, but a tin of it ! Don’t stay here!

Leisure Family

10/10

Exceptional

12 May 2025

James

Hotel was excellent in information on transportation and area. Lunch and dinner staff was very friendly and food was fantastic. Breakfast kicked the day off and the shuttle drop off and pick up location was superb.

4/10

Poor

09 Apr 2025

Om

Not staying again or recommending anyone

Staff wasn't helpful and friendly.

1. Room above our floor was having a noisy family and we could hear woman shouting, kids crying and banging on floor till 2am. Staff didn't help even after complaining. Luckily the family checked out next day. Very odd to hear all happening in room above us in a hotel.

2. Tea coffee sachet were provided but no milk, when asked they said in italy there is no milk sachet provided.

3. We asked to fill the water bottle and the restaurant staff were very awkward, they kept on saying about a meeting there and asked us to wait 5-10 mins for water. While everyone was standing next to us, apparently they had there boss with then having some standing discussions/ meeting.

Friends_and_family Family

4/10

Poor

06 Apr 2025

Aarya

We got there at check in time and waited for 30-40 minutes for our room, which was no problem. Once we got our keys we headed up to our room, and much to our surprised the cleaning crew was still there actively cleaning the room. They were rushing to finish my room. There was somebodys hair all over my floor and it was clearly a dirty half-cleaned room. Thankfully someone came up and at least vaccuumed, but overall it was a pretty terrible way to wrap up my trip. Would definetly not book again.

8/10

Excellent

30 Dec 2024

Rohit

Breakfast options were good and staff was very courteous! Location not the best if you request a taxi, but they provide a shuttle.

Leisure Family

10/10

Exceptional

11 Dec 2024

Mario

Confortable, clean

Nice property, easy to reach (by car, and they also had shuttle to metro station).
Room was very confortable, we had a family room, and the king bed and two individual beds were separated by a central furniture which was very convenient.
The breakfast was good and with variety of options.
The last day we found that there was a leak in the bathrooom and the TV didn't work, maintenance attended immediately, and changed us to the next room.

Friends_and_family Family

6/10

Pleasant

30 Oct 2024

Sharlene

The restaurant was small just by the bar area. There is supposed to be a hot buffet breakfast as well as a continental breakfast. The continental breakfast was great. The cooked breakfast was cold scrammed eggs, cold hard boiled eggs, sausages (only pork) and bacon. A bit disappointing. Also it’s located on a dual carriageway so you have to go passed it and back again to get where you’re going. House keeping was fantastic though!

Leisure Family_with_children

10/10

Exceptional

25 Oct 2024

Simonita

Family of four enjoyed staying here. The beds setup was great for us and our kids. They were on the other side of the room with a dividing wall. This place is a short taxi ride to the Vatican, which we toured.

Leisure Family

6/10

Pleasant

22 Oct 2024

Gerardo

Once you enter the room you see a lot of dust in the countertop, the bathroom is dirty and has a lot of toothpaste/water lines in the sinc wall or countertop, it was nasty, you see white lines all over that front of the wall in the bathroom. Very dusty!

Leisure Family_with_children

6/10

Pleasant

21 Oct 2024

Gbenga

It was a big facility but quite disappointing. Some amenities such as ACs were not working which they were aware of and did nothing about

Leisure Friends

10/10

Exceptional

02 Oct 2024

Maurice

Recommended . Close to transport bus to Rome centre . Rooms clean and staff great

Business_and_leisure Self

10/10

Exceptional

17 Sep 2024

Stella

Convenient

10/10

Exceptional

14 Sep 2024

Tommaso

Great renovated property with helpful staff.

10/10

Exceptional

10 Sep 2024

REZA

The lady at the counter was so helpful, everything was great

Leisure

10/10

Exceptional

08 Sep 2024

Tommaso

Nice property, but you want to have a car, area is off highway, not much nearby.

Leisure

10/10

Exceptional

06 Sep 2024

Cindy

Nice and modern hotel. Very friendly employees and the shuttle service was great!

Leisure Family

10/10

Exceptional

28 Aug 2024

Manjurul

Excellent service

Leisure Family_with_children

10/10

Exceptional

23 Aug 2024

Mario

Excellent

6/10

Pleasant

21 Aug 2024

FRANCIS

Average property

8/10

Excellent

19 Aug 2024

Vikas

Everything about the property was good. In my viewed this could be improved for 4 starting rating.

Leisure Family

10/10

Exceptional

18 Aug 2024

MUNIR

Nice clean hotel a bit far away from any stores or shops. Staff very friendly and helpful Fabio and Danielle thank you

2/10

Poor

13 Aug 2024

Michael

Dining service was poor.

10/10

Exceptional

06 Aug 2024

Alexandre

Perfect for getting closer to the airport for an early departure. First actual parking lot we saw all week :)

Leisure Family_with_children

8/10

Excellent

31 Jul 2024

Pasqualina

It was very clean and the staff were friendly.

Leisure Family_with_children

2/10

Poor

20 Jul 2024

Luke

No air conditioning and no attempt to
Fix it. The elevators didn’t work, horrible customer service

Friends_and_family Family

2/10

Poor

19 Jul 2024

Carmen

My hotel stay was not the great. It was a very hot day and their Air-conditioning wasn’t working. They had the doors open because of this and it made it hotter. We had to eat a different hotel because it was so hot and it was a bit crowded so it made us feel hotter. We were able to put our bags safely stored away because we werent able to check in. We also were allowed to use pool prior to check in. The bar had good drinks and the pool was nice. The restaurant menu is limited. When we were able to check in we were told the elevators weren’t working and that we had to carry our 6 suitcases up
Flights of stairs. We were exhausted, sweaty and in a bad mood after this. The ac in the room felt like a regular fan. We asked why is the
Ac not working and they said it was a regional issue. When we went to a nearby hotel names Midas. The ac in the hotel
Was amazing so we ate there. We tried to book a room there even if it meant losing our money from belstay but they didn’t have any availability. When we returned to Belstay we told them that Modas hotel had ac and then said it was a hotel issue. So we requested a fan for our room and they said they had none . We had a horroble night and we were unable to sleep. My husband had to sleep on
The floor close to the ac vent and that wasn’t
Much help. I slept with a neck fan on but the rest of me was hot and uncomfortable. I would not recommend staying here if you have medical issues and/or struggle to tolerate the heat.

Leisure Family

10/10

Exceptional

08 Jul 2024

JAMES

We had a very brief, but enjoyable stay at the Belstay Roma Aurelia. The accommodations very very clean and comfortable. I would definitely return to this hotel.

Leisure Family

10/10

Exceptional

05 Jul 2024

Patrik

Convenient Location

Leisure Family

8/10

Excellent

02 Jul 2024

John

Nice Hotel and friendly staff

We chose this hotel, as the 2nd part of our holiday, as it was located on the outskirts of Rome. It's a very nice spacious hotel, with good facilities, clean room, friendly staff, and nice buffet breakfast. The dinner menu is very limited, and the nearest restaurant is approx 15 minutes walk.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

jacquelin

Very good service, clean rooms and understanding staff.

8/10

Excellent

13 Jun 2024

Aman

Area around the property

4/10

Poor

31 May 2024

Scott

We booked two nights at this place with High Hopes because of the pool, free breakfast and seem like a new clean place. This was at the end of our two weeks in Italy this year. Sadly, it was the worst place. We stayed the whole trip actually the only bad place we stayed the whole trip, the other seven hotels were amazing so I would still recommend going to Italy just please do not stay here very rude staff unless you buy from them then they’ll give you a smile if you just ask for a wine opener for your wine that you got at the winery They are very pissed and will tell you we only have one opener in this whole place so you have to bring the bottles down here lol sat part was the condition of the room bathroom, many cuts and scrapes on the doors, etc. in the corners other places are not like this just so you know I am being totally honest here and yes, the pool looked beautiful, but you were not allowed to swim in it. They had it roped off saying it will not be open for another month although it was 24°C outside would’ve been nice considering we book the place because of the pool.

Leisure Family_with_children

6/10

Pleasant

30 May 2024

Arunas

The good things first:
The reception has lots of space, there were always several staff ready to help
The local bar/restaurant is available, we could get a snack outside working hours
There is a shuttle bus to the nearest metro station in the morning and in the evening and the driver was very friendly

Things to be improved:
No shuttle to the airport, you can get a taxi for 50 EUR
Shuttle bus should be more frequent
The rooms need renovation
No good mobile connection
Breakfast service could be improved
There were ants in the room

Leisure Family

6/10

Pleasant

30 Apr 2024

Rudin

Room very cold and dusty, Bathroom needs an upgrade, toilet seat old, cracks on the wall and floor. Nothing to do around in walking distance. The only good thing it was the shuttle that they had during the morning and evening, to take us from hotel to subway station and back.

Leisure Partner

10/10

Exceptional

28 Apr 2024

Wai

I like this hotel for the price is good and the facilities are new. However, it lacks public transportation, we needed to call taxi to get in and out.

6/10

Pleasant

20 Oct 2023

Jody

Hotel charges for everything 10 pp to use the pool is outrageous. Also seemed annoyed when I would ask a question at the front desk. No food options nearby but does have a restaurant inside.

Partner

10/10

Exceptional

19 Aug 2023

Nicole

The pool, bar and restaurant area were excellent after a hot day in late August!

Leisure Family

8/10

Excellent

09 Jul 2023

Verified traveler

Nice place to stay

Clean hotel and friendly staff. We were happy with our accommodations and didn't have any complaints. Only thing is that the area isn't that close to very many shops or restaurants so had to travel a bit to eat.

Friends_and_family Family

10/10

Exceptional

04 Jul 2023

Edgar

Staff very friendly and helpful

2/10

Poor

29 Jun 2023

Dhruven

It was by far the worst hotel ever, room & carpet were dirty, toilet had stains & didn’t flush properly, when asked the front manager, he didn’t do anything, felt discriminated as staff was very rude. I will never book with Expedia again.

10/10

Exceptional

01 May 2023

Or

The €10 breakfast was delicious and well worth it! The front desk staff was friendly and accomodating, although it would be helpful to have two staff members at the desk. In the U.S. I am accustomed to standing in line and receiving service in order of arrival. This practice is not strictly the case in Italy, and as I learned to relax and accept it, I found my front desk experiences less frustrating.

This hotel is far out from the closest metro stop. There is a shuttle to and from the metro, but it only holds 7 passengers. Morning rush hour means the shuttle only leaves about once an hour. The local bus service is extremely crowded and far between. One must walk in the merge lane to reach it.

Leisure Partner

4/10

Poor

30 Apr 2023

Hiba

If you need an iron or really anything you’d expect a hotel to have..don’t expect it here. The elevators don’t work, breakfast isn’t good and they never have anything you’d ask for. Stay elsewhere.

Leisure Partner

8/10

Excellent

25 Apr 2023

Jeffery

Rome Stay

I enjoyed it . The only issue was with the air conditioner not working properly but I was able to open the issue which was fine .

Friends_and_family Family

10/10

Exceptional

10 Apr 2023

Tanya

Hotel very clean and modern, staff friendly, polite and professional.

Leisure Family

2/10

Poor

08 Apr 2023

Sean

Not recommended

It took 40 minutes to just check in with the front desk, I arrived in the evening at the hotel, so it was not during that everyone checks-in. The front desk lady was very nice, but she needed help to check in a few other guests. I tried to get the manager or someone that look like a manager, but he was careless. After 14 hours of flying and 40 minutes to wait to check-in. I got to the fifth floor and then the card for the door was not working, so I had to go back and get another card, and enter my room the wifi was very poor and off and on.
I needed the wifi for my work, I went back to the front desk the lady told me, the reason for the slow wifi is too many guests are on the wifi. so she changed my room to another building, so I had to go to the other side of the building. which did not help. the rooms are very 1990s style with so much wood and are very small. if you are traveling from the USA, you will be very displeased I will not recommend this hotel and do not make your selection by the picture of the lobby, which I made a big mistake.

Self

8/10

Excellent

09 Mar 2023

Maria Rocio

Everything very good, not the air conditioner.

Very nice employees!!
Everything was clean and comfortable.
The only complaint is the air conditioning, you are not permitted to manage the temperature or to turn it on.

Self

8/10

Excellent

13 Sep 2022

Mandy

Nicely updated and clean.

Leisure Family