Name: Sanur Agung
Address: I Gusti Ngurah Rai No.174, Sanur, 80227, ID

4/10

Poor

06 Jun 2026

Subirendu

The pillowcases were grimy, the bedsheets seemed to have sand on them. The TV didn't work. The amenities were of poor quality. I asked to be moved from my assigned room but the receptionist refused to move me. They did allow me to store my luggage while I went on a tour, but it was left out in the open in a space beside the reception desk.

Self

6/10

Pleasant

05 Oct 2025

Lucy

Only 1 electrical outlet. Mediocre room. Good location 1 block to beach and near boats.

4/10

Poor

09 Aug 2025

Bobbi

Right across from habour but is dirty and pictures do not show what the place really looks like. Rooms are very small barely can stand 2 people at one time. Also open small \"window\" above doors that bugs and geckos go in...we had to stuff with a towel.

Leisure Family

6/10

Pleasant

05 Aug 2025

Barry

Nice enough for the price. Easy to get to beach and markets.

Leisure Self

2/10

Poor

25 Jul 2025

Kerry

The room was very poor. Clean but stained sheets. Air conditioner leaked all over the floor, in front of bathroom so walked in it. English very low standard, hard to communicate.

Partner

2/10

Poor

15 Jul 2025

hellen

The bedsheets and pillowcases were so dirty it was incomprehensible how this place had any good reviews

8/10

Excellent

12 Sep 2024

Franz

Very nice and close to everything

Leisure Self

4/10

Poor

12 Aug 2024

Verified traveler

Room was left open when we first checked in. Light didn't work, toilet is constantly running water which was noisy, bed and pillows had stains, sink/shower not in great condition. Was just staying for the night so we sucked it up, but for long term stay it would not be worth it.

Partner

10/10

Exceptional

04 Aug 2024

Leigh F

Good short stay. Pool. Close access to island ferries. Helpful, pleasant staff.

6/10

Pleasant

15 Jun 2024

Leigh F

Good location close to Sanur ferry harbour. Bathroom update required.

4/10

Poor

05 Feb 2024

Stephanie

Toilet did not flush, thank god only here for 1 night. Dingy little place

4/10

Poor

20 Oct 2023

geoffrey david

not a happy place for me left in discust second day

Leisure Self

4/10

Poor

21 Aug 2023

Verified traveler

The staff are friendly, I only stayed for few years but this hotel needs help, it’s sooo dirty and outdated

Self

6/10

Pleasant

10 Jul 2023

Sheila

The management and staff were friendly and helpful .

There is a room for improvement with the cleanliness and maintenance of the facilities .

1. The pool looks muggy & dirty and not inviting to swim at all . You can hardly see the bottom of the pool .

2. The rooms were not properly cleaned even if we requested daily service . Upon check in we still found quiet a few disposable cutlery items from previous guests that is not supposed to be there . We requested for daily cleans in all 3 rooms we have booked over 9 nights expecting linen changes every 2 nights as per normal hotel procedures , however this never happened . The housekeepers will only change the bath towels and wouldn’t even do a touch up clean in if the bathrooms which could use a deep clean & good scrub with bleach .

3. The bed linens & bath linens were horrible and needs urgent replacement . The towels were as thin as paper . The blankets were torn at the bottom but you wouldn’t notice them as they were tucked in . The sheets were grayish and didn’t smell good .

4. The public toilets near restaurant gets dirty quickly often smells whenever we pass by heading to our rooms . We didn’t see anyone regularly cleaning them . This is something that needs to be looked into as this is a public space .

Leisure Family

6/10

Pleasant

29 Sep 2019

Verified traveler

Budget hotel on a busy road. Rooms very basic. Aircon noisy but to hot when turned off

Leisure Partner

10/10

Exceptional

21 Mar 2019

Verified traveler

Delicious cheap breakfast, good cold ac, friendly staff, highly recommend

Leisure Friends

6/10

Pleasant

26 Feb 2019

Verified traveler

\this is only ok for one night stop over know where to hang or put clothes not even much space for suit case, next to main road so noise rooms very small but clean

Leisure Partner

6/10

Pleasant

26 May 2018

Eileen

Overnight stay

The sink is jam up. Can’t brush yr teeth there. The water Kenot escape from sink.
Ok.. service is good.
Very near to pelabuhan sanur if u plan to take a boat the next day. I recommend due to near.

Friends

8/10

Excellent

13 Jan 2017

Mathew

Close to beach, friendly people

Great stay, the staff were amazing, friendly, and helpful with finding a driver for tours. The found was also amazing.

Family

8/10

Excellent

14 Apr 2016

Martin

Good value

Small hotel with a good size pool and close to the north end of Sanur beach. Easy walk to everything you will need and price is right.

Family

4/10

Poor

26 Dec 2015

Verified traveler

Hotel is so far away from everything, except bypass. I booked for 12 nights, although I left after the first night

6/10

Pleasant

22 Nov 2015

wayne

nice hotel shame about where its situated

It is a nice hotel but every time you go out you have to cross a very busy duel carriageway if on foot. Also the pavements in the vicinity in places have fallen into disrepair. But local taxis are cheap.

4/10

Poor

15 Sep 2015

Verified traveler

This hotel is a pass through hotel. Not equipt or cosy enough for a longer stay. It's very basic and too far from the beach.

6/10

Pleasant

04 Aug 2014

Bernadette

too noisy

The hotel is situated on a dual carriageway and is far too noisy and the internet connection is intermittent.

10/10

Exceptional

04 Aug 2014

Karoline

Very pleased!

Had a very nice stay at Aston, beatiful hotel area with a perfect sunset view. A bit far from everythibg else, 10 minutes with bike (on dirt roads) to the center. Very friendly staff.

Partner

6/10

Pleasant

28 Apr 2014

Ganesh

\"Lower than expected experience\".

A very small room, no space to move, much lower than expected comfort.

2/10

Poor

17 Aug 2025

sylvia

Les chambres ne correspondent pas à la description et elles sont très sales.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Verified traveler

Not great

The hotel is on a big main road and quite noisy from the road and dogs barking. When I checked in, I had to leave for a day trip and the receptionist said they would ensure my bag would get brought to the room only to discover when I arrived back, 8 hours later, my bag was still left where I had been told to leave it. The hotel is very run down and not like the pictures.

Friends_and_family Family

2/10

Poor

25 Jul 2024

Kathrin

Schimmelige Kopfkissen und Bäder. Fleckige Bettlaken. Überall Haare, Staub, Dreck. Kein wirklich warmes Wasser unter der Dusche. Und gegen 9 Uhr wird man geweckt, weil die Zimmer gereinigt werden sollen!

Die Mitarbeiter schienen maximal desinteressiert. Wir haben direkt nach der ersten Nacht ausgecheckt und eine Kostenerstattung eingefordert.
Absolut inakzeptabel!

Bitte teilen Sie uns mit, wie das weitere Procedere aussieht.

Leisure Family

6/10

Pleasant

23 Oct 2023

Melanie

Ed war ok, vor allem für den Preis und short notice. Die Laken waren etwas dreckig, Blutflecken, von daher etwas unangenehm. Schlafsack hat die Situation gelöst.

Business

4/10

Poor

09 Aug 2023

Helene

Would not recommend

No information other than room number, when we checked in.
The description said “garden view”, but this was not the case - actually no view, just a window to the hallway with fence. The floor was not clean and the room needed a proper deep clean (e.g. the light switches were very dirty). Both the aircondition and fridge were very noisy. The room was very dark and had some unpleasant spot light as “night lamp”.
No where to put clothes. Hard to lock the door with key. Pool didn’t seem clean. Very trafficked road x 2 to cross when going to the sea.

Only good thing is that it was cheep and walking distance to the Harbour - however, would still not recommend.

Partner

2/10

Poor

26 Jul 2023

Martin

Budgethotel

Budgethotel med små mørke værelser med lidt plads til opbevaring af baggage.
Sengetøjet var ikke rent og blev ikke skiftet de 9 overnatninger vi havde. Der var blod på betrækket og brandmærker i det tynde tæppe man skulle sove med.
Der var aircondition på værelset, men denne larmede meget. Hotellet ligger også op til en hovedvej, hvor man kan høre trafikstøjen fra.
Billederne lever ikke op til forventningerne. Poolen var heller ikke ren.
Personalet i receptionen var behjælpelig med at bestille taxi, men det var ikke meget engelsk de forstod.
Kan ikke anbefales.

Partner

4/10

Poor

10 May 2023

Joanna

Kan ikke anbefale!

Jeg kan ikke anbefale hotellet. Jeg rejste med barn på 4 år, og ankom ved midnat direkte fra fly. Receptionisten var irriteret ved ankomst og ikke speciel hjælpsom.
Der stod på Hotels.com, at der var restaurant, men den var HELT lukket, og der var derfor ingen mulighed for morgenmad. Her blev vi blot henvist til KFC nede af vejen, hvor man skal ud på meget trafikeret hovedvej. Badeværelset fungerede knap, og køleskabet virkede ikke. Værelset var lille, men det var nu ok, hvis ellers alt andet havde virket. Renligheden var tvivlsom. Badeværelset så i hvert fald ikke kun slidt ud med også ikke super rent, og vand kom der knap ud af bruseren og vandhanen, og toilettet trækkede knap. Der var aircon som virkede ok. Poolen nåede vi ikke i, da jeg skyndte mig at ændre min booking til kun 1 nat.

Friends_and_family Family

6/10

Pleasant

25 Dec 2022

Anders

Bara övernattning innan båtresa. Nära hamnen, men inget bra pmråde i övrigt. Mycket traffik och tråkiga trottoarer att gå på

Self

6/10

Pleasant

26 Oct 2019

Verified traveler

Die Lage war nicht so gut. Die Dusche ist nur mit einer Glaswand abgetrent. Das Personal war sehr Freundlich und hilfsbereit. Unkompliziertes einchecken.

Leisure Friends

6/10

Pleasant

05 Jan 2019

Verified traveler

当日に予約し、予約完了メールも来て決済も済んでいたのに、チェックインの際予約がが確認できないと

8/10

Excellent

15 Dec 2018

Jonte

Nice bintangs

Friends

8/10

Excellent

24 Sep 2018

Akimi

サヌール穴場

空港やビーチに近い。
夜はカラオケ？の音や道路の音がなかなかうるさい。ま、許せる範囲。
室内は申し分ないくらい綺麗だし、フロントのおじさまもきちんと仕事をしてくれている。ジャワからの団体客が多かった。次回も帰国前日はここに泊まろうと思う。

4/10

Poor

12 Jul 2018

Verified traveler

Décevant !

Espace accueil satisfaisant mais c'est le seul point positif... chambres sentant mauvais, réfrigérateur non dégivré et très sale derrière ce petit menager facilement déplaçable... petit dejeuner tres basique. Le tout très bruyant !

6/10

Pleasant

01 Feb 2017

Gerrit

Het hotel lag aan een zeer drukke straat

Personeel was erg vriendelijk en behulpzaam maar schoonmaken mag wel beter

2/10

Poor

17 Nov 2015

Ditte

Dårligste service her var hotels.com.

Alt for meget larm
Fik min mor til at ringe og afbestille med det samme og som der stod på min bestilling måtte jeg blive en nat. Dog har i hotels.com endnu ikke accepteret at sende penge retur for de tre andre nætter som jeg ændrede til at andet hotel, trods hotellet også har kontaktet jer om at de har accepteret at jeg kun var der en nat og kun betalte for en nat.

8/10

Excellent

28 Jan 2015

Pieter

Klein, relaxed maar niet voor iedereen

Klein hotel, met kleine kamers. Goed voor als je weinig op je kamer of in hotel bent. Anders niet doen. Ontbijt stelt niets voor. Wel schoon en goede douche (veel en warm water). Had 1 koffer bij en was alleen op een 2 persoonskamer en dan is het al aardig vol. Verder ligt het 1 km van de winkels af. Dus taxi (12.000 rupia/ 1 euro). Personeel zeer vriendelijk. Aanrader voor als je goedkoop en goed wilt zitten en weinig op je kamer bent.

6/10

Pleasant

07 Jan 2015

サヌールサーファー

アットホームなホテル

小さなホテルで設備もキレイとは言えませんが、細かなところまで管理している印象が伝わったので、アットホームで良いホテルだなと感じました。
立地は、サヌール市街の北の外れに位置するため、コンビニ等が少し遠いこと又ビーチまで徒歩10分位、サヌール市街までは徒歩20分位くらいかかるところが少し難点ですが、のんびり散策してもOKな人には良いと思います。