Sandman Inn Cranbrook

6/10

Pleasant

07 Aug 2026

Shawn

The air conditioning in the room didn’t work and the room smelt musty like it had gotten wet at some point, We were able to get a different room, the air conditioning worked great and there was a slight musty smell but not as bad as the first room

Partner

6/10

Pleasant

05 Aug 2026

Ken

The hotel is in a good location along the main road. We were not happy as I booked this hotel because it had a pool and when we arrived we were notified that the pool was closed for maintenance.

10/10

Exceptional

05 Aug 2026

Russell

The property met my expectations

4/10

Poor

04 Aug 2026

Cheryl

We arrived at 12:30 AM. The after hours doorbell did not work so I had to pound on the glass for a few minutes to get the attendant’s attention. The first key we were given did not work and I had to go back, pound on the door, get the attendant’s attention again and get a new key.
The room dead bolt extended when the door was open and would not go back in unless it was manual turned from inside the room with the door closed. If I left the room, with no one inside, the door was blocked open by the dead bolt. The card key did not deactivate the lock. Not good room security
The shower diverter valve did not work so no shower.
I informed the on duty manager the next morning when we checked out. He came to the room and verified my above complaints. I asked for a discount due to the issues we had. I was told I would receive a call from Expedia because that was how we booked the room. I have heard nothing back and I suspect that was probably incorrect information
I would be reluctant to recommend this accommodation.

2/10

Poor

02 Aug 2026

Dan

The hotel is way outdated!!Was dirty..Air conditioning rattled so bad I had to change my room.Pool was down as usual in most hotels and are all advertised they have pools.Staff was helpful and changed and upgraded my room..Would never stay at this hotel again..

8/10

Excellent

01 Aug 2026

Steve

Room clean, good size, quiet and good A/C. Employees very friendly. One negative: The bath would need a bit of love. I would not have taken a bath or shower in it.

2/10

Poor

31 Jul 2026

Tony

The room had stain on the walls and the sheets also bathroom tub was all mouldy

6/10

Pleasant

29 Jul 2026

Robert

Would only recommend for a very short stay.

6/10

Pleasant

26 Jul 2026

Rebecca

Room itself is great but the bathroom was pretty bad

6/10

Pleasant

25 Jul 2026

John

The hotel is tired. The young woman behind the desk was helpful. I filtered for a pool and did not see the the pool on the amenities list was crossed off. I was looking forward to cooling off in the pool. Other person behind the counter was not very polite what I express my disappointment. Basically said it’s been that way a long time I should have known. If it’s been that way for a long time fix it.

10/10

Exceptional

25 Jul 2026

John

Late check in was useful

6/10

Pleasant

23 Jul 2026

Melanie

Pool was out of order . Not enough towel even when requested they didn't show up

2/10

Poor

23 Jul 2026

Brendin

Bed was horribly firm
National train track right beside

10/10

Exceptional

20 Jul 2026

Llewellyn

.

8/10

Excellent

14 Jul 2026

Patricia

Staff was very friendly at both late nigbt check in and early morning check out. Room was small but comfy and very clean. I would return again and recommend the property.

8/10

Excellent

13 Jul 2026

Stacey

Room was clean, door stuck a bit, older but clean. Staff very friendly

Partner

10/10

Exceptional

13 Jul 2026

Sharon

We really enjoyed our stay and the staff was very helpful and courteous. I didn't like that the pool was not open and it was very warm weather.

Partner

8/10

Excellent

13 Jul 2026

Apolonia

The services was friendly room was clean only the air conditioning was loud we couldn’t sleep that well

Friends

8/10

Excellent

12 Jul 2026

Robert

Nice soft comfortable bed and quiet

Partner

10/10

Exceptional

12 Jul 2026

Les

Nice friendly staff, stayed for just one night, good a/c and comfortable bed.

Friends

10/10

Exceptional

10 Jul 2026

Derek

Clean and modern property, friendly staff and great amenities. Did not stay there for long but had a lovely and comfortable time.

Self

8/10

Excellent

10 Jul 2026

robert

Water was cold but staff were helpful. It appears they shared hot water with Dennys restaurant next door

Partner

8/10

Excellent

07 Jul 2026

Lidia

Front door was locked when we got there, we needed to call to get someone to open the main entrance.

Card did not work properly, needed to re-activated.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Jennifer

The pool is closed but we didnt find out untill check in

Partner

6/10

Pleasant

05 Jul 2026

Jessica

The location was optimal as it was in the center of town. There were lots of restaurants and amenities within walking distance. Most of the staff were welcoming and polite. Our kitchenette was mediocre but did the job. The room overall was not great as we found a small bag of marijuana in the cupboard beside the toaster, a pair of dirty tweezers in the bathroom area, the bathroom light in the shower/toilet room would randomly turn off making it difficult while using the shower and there was garbage on the floor behind the night stand and beside the bed closest to the window. The carpet was not vacuumed very well. The pool was shut down which it did not say would be happening when I booked the room online. The blackout curtain were awesome and A/C worked very well at keeping our room cool. The proximity to the train tracks that ran directly behind our room did not bother me but they might be a deterrent for a light sleeper. The beds were comfortable and clean. We assumed \"Breakfast for a fee\" as advertised on their website, meant that there were discounted breakfast vouchers for the attached Denny's restaurant but that was not the case. No vouchers included. I would probably pass on staying here again while visiting Cranbrook.

Family

4/10

Poor

04 Jul 2026

Patricia

Very dated property. It was clean but the hallway and room smelled. The beds were comfortable. The bathroom was in bad condition with a disgusting bathtub and it was extremely small. There were also wires running under the carpet. The entire room needs renovation.

6/10

Pleasant

04 Jul 2026

Javier

Room was ok, needs a renovation. The pool was closed, and looks like it’s been for a while, that was really disappointing

Partner

10/10

Exceptional

01 Jul 2026

Harold

Great

Partner

10/10

Exceptional

29 Jun 2026

JOUKO

Clean room, great staff, limited parking

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

JOUKO

.... ......................

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

JOUKO

.... ......................

Friends_and_family Family

8/10

Excellent

28 Jun 2026

WALTER

Pool was not available and it was very hot.

Partner

6/10

Pleasant

25 Jun 2026

Wanda

The floors are slanted in the Sandman hotel. It’s in desperate need of renovations. The bathrooms are way too small. The toilets are the lowest toilets I’ve ever seen…. And I’m even talking about in preschools. The coffee pot was the wrong carafe for the coffee maker so the hot water stayed in the reservoir you had to use coffee stir stick to release the hot coffee into the pot, which is very frustrating and the TV had no instructions on how to get the Guide and figure out the channels so I even called the front desk and the person came up to help me couldn’t get it to work either so they move rooms and then the room that they gave us the air conditioner didn’t work … so they did take some money off the bill, which was absolutely awesome but it was a big hassle

Friends

6/10

Pleasant

23 Jun 2026

Jean

Room was clean, staff were friendly. Pool was out of service. Doors were tricky, had to use door key to close the door when leaving the room.

8/10

Excellent

22 Jun 2026

Marty

We found a golf tee in our room and our toilet rocked you to sleep, but the lady at the front desk was very nice.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Chris

property getting on in years.

Self

10/10

Exceptional

20 Jun 2026

Jerry

We stayed for five nights and staff was very helpful and friendly. Room was clean and well maintained.

Partner

2/10

Poor

17 Jun 2026

Gary

Do not stay at this hotel. There are train tracks right behind the hotel. Trains run regularly late at night.

Partner

10/10

Exceptional

17 Jun 2026

Amber

Clean rooms and great location.

Partner

10/10

Exceptional

16 Jun 2026

Trevor

Always friendly people here. The attached Denny’s is sold.

Self

8/10

Excellent

15 Jun 2026

Jade

Room was great and very spacious. Only concern was the beds were small. Had to put one of my kids on the floor as the double beds were just too squishy for 4 of us. But staff was very helpful to give me comforters and blankets to make a bed

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Catherine

Perfect for what we needed. My only complaint would be the big trucks that park on the side of building and start up really early and the gas fumes come through the heat/ac unit.

Family

6/10

Pleasant

14 Jun 2026

Adrienne

Old hotel. Had to slam room door shut or it wouldn't close because of how misaligned the latch was. Amenities were all closed/out of order. Staff were friendly, but neglected to mention until I checked out that housekeeping only comes when requested. Seems like something to mention up front when they do things the opposite way of every other hotel. Kitchenette lacked basics like cutlery. This place is fine for a night, but I don't see ever going back.

Self

10/10

Exceptional

10 Jun 2026

Colleen

We enjoyed our stay. Thank you

Partner

6/10

Pleasant

09 Jun 2026

Barbara

The front desk lady was very helpful she could tell I had some mobility issues. My biggest complaint is the bathrooms were not upgraded for people with issues. No hand rails in tub and toilet area, the toilet was so low I had to use door and tub to get up and down.

Partner

10/10

Exceptional

07 Jun 2026

David

There was no elevator and the lady at the front desk offered to carry my luggage up the stairs. I’m a man so I said I would do it but it was a nice offer, very unexpected.

Partner

10/10

Exceptional

01 Jun 2026

Barry

The staff was helpful and friendly

Self

2/10

Poor

28 May 2026

Ingo

The property shows neglect and should be torn down. There are much better options in Cranbrook, as we learned while looking around.

Family

4/10

Poor

22 May 2026

Alika

We chose this hotel because it was advertised as pet friendly, which was important for us. The staff were genuinely very sweet and helpful throughout our stay, which we really appreciated.

That said, the room we were assigned was quite disappointing. It felt run down and didn’t seem very clean, to the point where I kept my shoes on the entire time.

The shower itself worked, but the tub spout diverter (the part used to switch water from the showerhead to the bathtub faucet) didn’t function properly.

I’m not sure if pet-friendly guests are assigned specific rooms, but overall I wasn’t impressed with the condition of the room we stayed in.

The saving grace of the experience was definitely the staff, who were kind, approachable, and very helpful.

Partner

2/10

Poor

22 May 2026

Nadja

The room was disgusting, the bathroom was FULL of black mould. Every corner in the room was full of dust, the safety lock on the door was ripped off, only 2 towels left out for us, the walls and doors are beat up. This hotel needs a serious face lift and they shouldn’t be charging $220 a night to stay.
The staff couldn’t give us a refund as we booked through Expedia, they made up excuses as to why.
Very disappointed.

Partner

10/10

Exceptional

20 May 2026

Chris

Bathroom and fixtures could be updated.

Family

10/10

Exceptional

15 May 2026

Kelly

Only stayed a night, staff was very friendly and welcoming. Room was clean.

Self

8/10

Excellent

10 May 2026

Dwayne

Staff were friendly and helpful. Hotel is dated and in serious need of maintenance and upgrading. No breakfast and pool was out for maintenance, price is too high for the rooms.

Family

6/10

Pleasant

01 May 2026

Joseph

There is no breakfast, room smelled like smoke.

Family_with_children

10/10

Exceptional

30 Apr 2026

Kendra

Everything was great and only did the lower stars as it is winter going into spring so there is that dirty and dusty look still.

4/10

Poor

29 Apr 2026

Virginia

Bathroom was not cleaned before our stay. My car was broken into twice in the parking lot. The front desk staff I interacted with was very friendly and very kind.

8/10

Excellent

29 Apr 2026

Alex Samuel

Good

Family

8/10

Excellent

29 Apr 2026

Edward w

The pool was out of order for the whole stay.

Family

6/10

Pleasant

27 Apr 2026

Carly

It would have been nice if on the web site it would have said their pool was closed. That was a big disappointment. They only have coffee until 1pm. Other than that it was ok. Nothing special.

Family

8/10

Excellent

27 Apr 2026

Laura

Room was clean and the staff was super friendly and nice

Friends

8/10

Excellent

26 Apr 2026

Darren

Check-in was quick and parking was available close to the room which made it easy to off load luggage. That attached Denny's was a nice feature. We had dinner there and it was nice to not have to leave the hotel and get back in the car after a long drive in the car to find dining. On the morning of check-out the hotel lost power, so we checked out quicker than normal, as we had planned to visit Denny's again for breakfast, but the restaurant also did not have power. The room was comfortable and quiet and we would stay again next time we are travelling through Cranbrook.

Family

2/10

Poor

23 Apr 2026

Heidi

We left after a mouse ran across our room! Staff admitted they have a mouse problem. They promised us a full refund.

Partner

8/10

Excellent

23 Apr 2026

Debbie

Great stay always in Cranbrook !! Even with the train 😂

Friends

8/10

Excellent

13 Apr 2026

Jonathan

Room was clean but the tap in the tub dripped all night. Pool was not open either.

10/10

Exceptional

07 Apr 2026

Jeanette

Central location, lots of parking.

Partner

10/10

Exceptional

03 Apr 2026

john

I had a good experience good night sleep quiet, good staff comfortable bed and a nice breakfast in the morning. Would recommend to anybody traveling.

8/10

Excellent

03 Apr 2026

Sergey

No breakfast

Business

6/10

Pleasant

30 Mar 2026

alan

Very old property but seams to be well maintained. Very small bathroom.

Self

4/10

Poor

30 Mar 2026

alan

Property is old but well maintained. Small bathrooms. If you’re a larger person you may have difficulties with manoeuvring around.

Self

10/10

Exceptional

26 Mar 2026

Jennifer

Stay here lots. Friendly staff

Self

6/10

Pleasant

23 Mar 2026

Makayla

Ita a mediocre at best kind of stay

10/10

Exceptional

15 Mar 2026

Ron

Had a great stay.

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Robert

Room needs to be renovated, pool was not open and in need of repair. Carpet was stained. Limited TV channels. Too expensive for the condition of room

Family

8/10

Excellent

08 Mar 2026

Chantal

Overall it was a decent stay. The pool was “closed for maintenance” for the duration of our stay. I wish we had been told when booking as that was part of the reason we booked that hotel. The room had been maintained and you can see they fix what they can as well as they can. It could use an update but overall it was clean and decent. The pool has hours listed on it. The fitness room does not have hours nor was I informed of the hours when checking in but when I was halfway through my workout I was told it was closed. I incorrectly assumed it must be open whenever since there were no hours posted. So that was embarrassing and I left as quickly as I could. So ask about the hours before using the fitness room. It has 3 machines. A treadmill (which doesn’t stop without pulling the emergency cord or decreasing the speed all the way) an elliptical and sitting bike and then some mats and weights. It is decent for what it is. Overall, I might stay there again as it worked for what I needed it for but I’ll be asking about the pool before booking and asking about the hours of the fitness room as I still don’t know those.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Deborah

Great sleep

10/10

Exceptional

05 Mar 2026

Baily

Rooms was clean and had everything we needed. Having Dennys attached to the hotel was incredible convenient with them being open all hours and serving something for everyone, we had dinner and breakfast there and everyone enjoyed the food and the staff there were great also. Great location just minutes away from where we needed to be and close to anything you could need in Cranbrook. Would definately stay at this Sandman again for the great location and easy access to food at the Dennys.

Family_with_children

8/10

Excellent

26 Feb 2026

penny

staff courteous

4/10

Poor

21 Feb 2026

Shauna

The only thing that saved this from one star was the extremely helpful staff. The thermostat in our room was broken and it was hot as the tropics, and we found ants in the bathroom (mid February). We switched rooms only to find that we couldn't adjust the temperature in our second room and had to open the window to get cool air. Walls and carpets were filthy.

Family_with_children

2/10

Poor

14 Feb 2026

Dennis

First and last Sandman experience. Floors were sloped and stairs were slanted. Room was not nice and the bed was not comfortable. Worst sleep I’ve had at a hotel. Trains non stop all night.

Leisure Family

10/10

Exceptional

08 Feb 2026

Nicholas

Yes

10/10

Exceptional

04 Feb 2026

Carrie Ann

The room was clean. I booked online. When I arrived the front desk lady was nice and fast at getting our key cards. Denny's attached so food there if you need

Friends_and_family Friends

6/10

Pleasant

01 Feb 2026

Brandi

Room was clean!
Staff were super friendly.
Was a bit of a mix up with the room I booked, but front desk lady resolved it for me.

Leisure Family

6/10

Pleasant

31 Jan 2026

Geordi

Great room same level as parking lot

6/10

Pleasant

31 Jan 2026

Geordi

Shower damaged

10/10

Exceptional

26 Jan 2026

William

Friendly staff and clean room

Business

6/10

Pleasant

25 Jan 2026

Wanda

room's safety chain broken, but I put a chair against door knob.. very noisy but I figured out the side door and stair well was probably why.
But overall it was good.

Leisure Family

8/10

Excellent

25 Jan 2026

Nena

Dated but clean rooms. Staff were friendly and helpful. Easy Checkin & Checkout. Competitive Pricing, Great Location.

8/10

Excellent

24 Jan 2026

Melissa

Room was nice and clean, only issue was the housekeeping staff are quite loud first thing in the morning. Our sleep was interrupted at around 8am with very loud talking and slamming of doors. Other than that, great stay!

8/10

Excellent

12 Jan 2026

Nicole

Clean, friendly staff

10/10

Exceptional

09 Jan 2026

Trevor

Room was spotless staff was courteous and friendly

Partner

6/10

Pleasant

28 Dec 2025

Keith

Room was drafty

Leisure Partner

8/10

Excellent

25 Dec 2025

Roman

Clean rooms, parking was easy and connected straight to a 24/7 Denny’s which was convenient. Could use a little upgrading in the rooms services but all in all a good stay.

Business_and_leisure Family

10/10

Exceptional

22 Dec 2025

Sarah

The staff were extremely helpful and friendly.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Mark

Friendly staff

Self

8/10

Excellent

14 Dec 2025

Cassandra

Staff was very friendly, room was clean and beds were comfortable.

Leisure Family

4/10

Poor

14 Dec 2025

Brandi

Amenities:
We booked there so we could use the pool, when we arrived and checked no one at the front desk let us know the pool was not working, we found out by seeing an “out of order sign on the pool door”.

Room:
The light in the hallway flickers, so clearly something with the electrical and also the small towel holder is falling off the wall, and they also don’t warn you about the noise from the train rolling by all night.

Leisure Family

6/10

Pleasant

09 Dec 2025

Andrew

Easy to get to, Denny's was convenient

8/10

Excellent

06 Dec 2025

Barry

Yes

10/10

Exceptional

06 Dec 2025

Barry

New room furnishings
The desk attendant recommended a room change tighten main floor to save lugging suitcases upstairs
I waacabkrctivger mire rest be asking for Late Checkout
Very pleasant stay for a great price thru Expedia

Business_and_leisure Self

10/10

Exceptional

04 Dec 2025

Carol

Clean room. Staff was amazing

Leisure Family