Name: Shilo Inn Suites Bend
Address: 3105 O.B. Riley Road Highway 97, Bend, 97701, US

4/10

Poor

22 Jan 2026

Maxine

The staff were incredibly friendly and warm. However the hotel itself was severely lacking. The Internet was out, there were holes in the walls in the room, the pool never had towels, the cable TV kept cutting out. That being said the Jacuzzi tub was nice.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Jason

The staff were great in the rooms were awesome!

10/10

Exceptional

19 Jan 2026

Dylan

The staff were great in the rooms were awesome!

Leisure

10/10

Exceptional

15 Jan 2026

Kevin

The place was spectacular!

10/10

Exceptional

15 Jan 2026

Kevin

The staff are great in the room was awesome

Business_and_leisure

10/10

Exceptional

10 Jan 2026

Carey

Great

8/10

Excellent

01 Jan 2026

Jacob

Yes, the only thing holding it back is the restaurant and no lounge wich they say they have.

Leisure Partner

4/10

Poor

30 Dec 2025

Zachary

Grounds were not taken care of. Lobby was a playroom for the kids of front desk staff. Toys, food and garbage all over. He was friendly-ish but not stellar service by any stretch. It was essentially his living room. Place needs help, but still comfortable enough.

Self

8/10

Excellent

28 Dec 2025

Tiffanie

Cons- Room is a little run down. Carpets need a good cleaning, some tiles surrounding the spa tub need replacing, no coffee cups only tall glasses that didn't fit under the pot.

Pros- Beautiful view of the river, bed was large and comfortable, spa tub was relaxing, even though you have to get out to turn the jets off and on. Check in and out was smooth and the price was great.

10/10

Exceptional

09 Dec 2025

Melissa

the staff were wonderful, it was a 13-year-old girl's birthday party that we were having there they accommodations were great and it was awesome to have access to the conference rooms and the saunas

2/10

Poor

07 Dec 2025

Jamie

The room was very outdated, the carpet was gross, the heater had a weird smell and there was blood on my pillow. We stayed in building 1. My son and his team stayed in building 6 by the river and their rooms were much nicer.

The parking lot was empty. Would not stay here again.

Leisure Family

10/10

Exceptional

04 Dec 2025

Julianna

Loved the room! View was beautiful bed was huge! Super quiet loved that as well! Definitely be staying again soon!

Leisure Partner

6/10

Pleasant

03 Dec 2025

Kari

The beds and linens and towels were clean. The floor of the bathroom, bedroom, and outside hallways were filthy. Couldn’t get additional clean towels for room or for the pool; were told there weren’t any. I understand this was a holiday weekend but not great service or cleanliness.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Daniel

Yes, the staff was very nice and very comfortable to be there. Had a beautiful room. I recommend Shiloh anytime to anyone.

Leisure

4/10

Poor

25 Nov 2025

Carol

The condition of the rooms are dated and they need repairs. In one room things were broken so I had to be moved. The second room the lights didn’t work. I was told that they are under new management so hopefully they get the facilities repaired.

Self

6/10

Pleasant

17 Nov 2025

Joe

We didn’t have hot water for the shower. The water temperature was lukewarm. Wasn’t a great experience.

6/10

Pleasant

10 Nov 2025

Galen

Poor maintenance no TV remote no table in the. room. Back screen door broken. Clean and quiet.

4/10

Poor

05 Nov 2025

Katie

It had been a few years since we have stayed here and it has really been neglected since that time. Wallpaper was coming off the walls, trim was missing in the bathroom, linens were too short for the bed and it doesn't appear to have been updated since it was built. Two days after we checked out, we learned there was a shooting in the parking lot from a party that was in one of the rooms. This place has really changed and it is a shame, as it once was one of the nicer hotels in Bend, OR.

Business Family

6/10

Pleasant

04 Nov 2025

Tanesha

The jacuzzi tub is the selling point. That was fabulous 👌 the bed was uncomfortable and the pillows were rock hard.
Great views.
Little fridge, coffee pot. The necessities.

10/10

Exceptional

10 Oct 2025

Jolee

It was amazing except for the hot water issue, but they let me check out late so that was badass! I grew up in Bend, 37 years, im so thankful the shilo is still what it is! Crystal the front desk girl was hella friendly and i could tell she felt bad about the hot water thing.

Friends_and_family Family

4/10

Poor

02 Oct 2025

Miles

Needs alot of updates. There was a trail of ants next to the hot tub.

10/10

Exceptional

28 Sep 2025

Gerald

I was given an up grade to a room along the river. There is plenty of property to walk around and finish my four miles for today. Office staff was very friendly.

8/10

Excellent

21 Sep 2025

Gregg

The room was spacious. The wash station was separate from the toilet/tub/shower area.
We tried to contact the front desk from 7:00 p.m. to 7:30 p.m. No one was answering the phone so I used my cell phone to call. They answered. They were friendly. I asked that the laundry outside of our entry door be picked up. It had been there since we started to move our things into the room. I am handicapped. I have been recovering from surgery since November of 2024. We had to use a small flight of stairs from the small parking lot to get into our room [which was difficult to find at first]. We requested something else; I forget what. The laundry was still outside at midnight. We never had our other request fulfilled. When we checked out, we let the staff, who were friendly, know of our concerns.
Bend is a nice location with many options to stay at. We suggest you avoid this Shilo and choose another hotel. We won't be using this Shilo again!

Leisure Partner

6/10

Pleasant

21 Sep 2025

milissa

We arrived in town about 8 PM and there was no front desk person. One gal had been working in the office since early morning because other people didn’t show up to work. And there seemed to have been some drama going on with some guests.

Leisure Friends

4/10

Poor

21 Sep 2025

Bonnie

The rug in the room was filthy. The bathroom sink took a long, long time to drain. The faucet in the bathroom sink was very difficult to turn on you had to pull very hard to get decent stream of wate10. Had to let the shower water run for about 10 min. before it got hot. We had reservations for 2 nights but didn’t stay the second night, found a different hotel.

Business_and_leisure Partner

6/10

Pleasant

19 Sep 2025

Jennifer

You could tell they were under staffed. The young woman who was working was fantastic, but you could tell she was overwhelmed. They were no cups in the room, and when they were brought to us, I was suprised to see that she was the one bringing them to us. I would definitely stay again, but with keeping this in mind.

Leisure Partner

4/10

Poor

18 Sep 2025

Amber

Staff at front desk seemed out of sorts- possibly under the influence. Rooms were dirty, linens dirty. Multiple people checked out upon seeing the space. The pictures did not show the depth of the dilapidated facilities.

2/10

Poor

15 Sep 2025

michelle

Staff said she did an upgrade; I would have hated to see what the original room would have looked like. Not one coffee cup in the room. I did arrive early, quite the attitude. Hotel had hardly any guests. Good thing I got the so called upgrade, they were still cleaning rooms after 5pm.

Business Family

2/10

Poor

15 Sep 2025

Lomita

I was excited about the oversized jetted tub as I'm 32 weeks pregnant, and the Indian restaurant. Unfortunately had to check out early due to my neighbor being concerned for my health since I'm pregnant her room had a gas leak. Mind you I was never made aware of this, now I know why I couldn't use the fireplace. T

10/10

Exceptional

14 Sep 2025

john

The check in was great. She upgraded our room. Probably because of it being a slow night. But still great.

Leisure Partner

8/10

Excellent

14 Sep 2025

Lori

Comfortable bed, old faucets were difficult to use. Easy access, friendly staff.

Leisure Family

10/10

Exceptional

12 Sep 2025

Arthur

Tv didn't work most of the day. Steam room unavailable. Staff was great.

4/10

Poor

11 Sep 2025

Shawna

Yuck

The guy at the front desk was slow & not very personable. Got to room, bed was made, but room was not cleaned (garbage full, stuff on counters, open shampoo in shower, only one towel). Tried to call front desk to complain & phone didn’t work. Bed was comfy.

Friends_and_family Family

8/10

Excellent

11 Sep 2025

Jessica

I liked the well kept natural surroundings. The buildings could use an update, but were clean. No full sized bath towels were provided, which i didn't think made sense because there is a pool.

Leisure Pet

8/10

Excellent

11 Sep 2025

Lane

Not a bad place for the price!

4/10

Poor

11 Sep 2025

Jeff

I have stayed at Shilo Inns frequently in the past when I was traveling throughout the Northwest for business or personal travel. I have appreciated the value and convenience of most visits, however, this occasion was very disappointing. It seems Shilo Inns are barely hanging on, having cut many amenities that were familiar in the past, such as breakfast, open swimming pools, clean and comfortable rooms. On this visit I learned Shilo does not provide daily breakfasts any longer. Also, the toilet in my room was malfunctioning, the flush valve running every few seconds the entire stay. In addition, when I checked in there was no remote for the television in the room, luckily the front-desk clerk brought one over, and when that one did not work, she was able to go to another room and find one that did work. At least the customer service was appreciated. And probably the worst element of my one-night stay was, when I crawled into bed Saturday night after a fun evening partying at a wedding, I felt something peculiar rub against my leg. I was wearing shorts, and when I pulled back the covers I discovered a used, crumpled up bandaid between the sheets. The bandaid was not mine. I disposed of the item and debated alerting management that perhaps the sheets had NOT been changed prior to my reservation, but as it was nearly midnight I did not have the energy to deal with this situation at that time.
Suffice it to say, due to these issues I will likely not stay at Shilo Inn again.

Leisure Self

2/10

Poor

10 Sep 2025

Trusley

Never again!

One of my girlfriends and I stayed for a night after an event in Redmond, drove 20min and when we arrived, older gentleman at front desk was very friendly but when we walked in the room, the comforter was pulled back as if someone got out of bed and there was no housekeeping. The carpet was dirty/stained and disgusting as heck. The bed was comfortable but because we weren't sure if the bedding was clean (likely not considering the comforter), it was just a gross experience. The patio door was unlocked so someone could have broken in and harmed someone. I didnt say anything becauae we arrived at 1:00am after an extremely long day but definitely would never stay again.

Friends_and_family Friends

4/10

Poor

07 Sep 2025

Audry

The spa style bath tub which was the markup amenity for the room, did not work at all. So I paid extra for something that did not work. Check your spa tub immediately when you go into the room. Don’t test it right as you’re about to take a bath…

Business_and_leisure Partner

10/10

Exceptional

06 Sep 2025

Tristan

Main counter lady was AWESOME!

The lady at the front counter was awesome! Ended up talking for a bit before i got to my room! Made me feel super welcome and my dogs absolutely loved her!

Self

10/10

Exceptional

05 Sep 2025

Holly

Great Room

Loved the hot tub room on the river, great little back porch for morning coffee and geese watching. Will be back

Partner

2/10

Poor

05 Sep 2025

Chloe

None of the rooms were clean and ready to check in time. While I was checking in in the lobby, multiple people came in that said when they were given their room key and went inside, they were still dirty with other peoples belongings in there.

I asked the staff to show me a couple of rooms before I checked in because of this, and when we entered the rooms, one had construction equipment in it, one had severely bubbled up carpet with stains everywhere, one the white sheets and pillows weren’t even white they were brown or gray stained.

I went back to the lobby and canceled my reservation so I could go somewhere else and while I was in the lobby, another customer came in because they found bugs in their couch.

This property is very poorly taken care of, and I do not suggest staying here, especially if you have a family.

8/10

Excellent

05 Sep 2025

Thomas

Good location good price good food nearby, I would go again

Business_and_leisure Self

4/10

Poor

03 Sep 2025

Suzanne

Good location, however the property is old and falling apart. We had stains on our walls and floor. Holes in walls. Ran out of toilet paper day 1, no back up rolls. Towels were old and stained. Just not what it used to be.

Leisure Friends

2/10

Poor

01 Sep 2025

Debbie

Homeless person at rear of property. We were told they world encourage him to move on.....

Leisure Friends

6/10

Pleasant

31 Aug 2025

Mary

So many stains on the carpet gives a not clean feel once you walked in. The little spider and other dead nats on the bathroom counters also gave a when did they clean this room last feel.

Partner

2/10

Poor

31 Aug 2025

Shannen

Our room looked like it had puke stains all over the carpet and like it freshly happened. Every thing in our room was outdated and not cleaned properly

6/10

Pleasant

31 Aug 2025

Lucas

The rooms, facilities, etc. need some serious TLC. The celing in our room was water damaged and the plaster was cracked and peeling right above the door to the room. On the other hand the staff were friendly and helpful, but not overly friendly, and the new hotel restaurant (an indian restaurant) was really excellent and very reasonably priced for their dinner buffet. This place would be really incredible if they could get everything repaired.

Leisure Partner

2/10

Poor

30 Aug 2025

Verified traveler

Room cleanliness wasn’t great. We found spiders and a bug in the bathroom. No towels were provided besides two small hand towels. When we asked for towels at the front desk, they acted surprised to hear this. However we hear other guests ask for towels as well. Plus other reviews show this is a regular occurrence. The shower had hair and the previous guests’ soap still.

Partner

6/10

Pleasant

30 Aug 2025

Verified traveler

Okay

Sheets were stained and there were spiders in the room. No cups for coffee.

Friends_and_family Friends

2/10

Poor

30 Aug 2025

Emma

Not worth the money.

Spent $500 on two nights. The room was disgusting. Sheets dirty, old food from previous stay in fridge. The room infested with spiders I killed over 15 large spiders. Very dated and just overall dirty. I’m glad all I did was have to sleep there. But also barely slept due to conditions and making sure kids would not wake up with a spider bite.

Friends_and_family Family

2/10

Poor

29 Aug 2025

Dixie

This was a joke. The room was spacious, as described for a King Suite with Kitchenette, but here were no towels. I called down, stating as much and requested some, which never came. We went to dinner without so much as a washcloth to wipe our hands on, wehn we hadhoped for a shower. When we got back and stopped at forn tdesk, they gave us a plastic bag with 2 awful towels and 2 handtwoels, no washcloth or floor mat. The towels were gross, thin, dingy, scratchy. As for the kitchenette, it was nice enough, but didnt have so much as a plastic cup for the coffeemaker. There was one saucepan and lid, and that was it. no utensils, no plates, no cups, no napkins. What a joke. Awful and not even a sincere apology for any of this. Hard Pass.

Leisure Partner

4/10

Poor

29 Aug 2025

Jen

In general the property is dated and poorly maintained. Our room still had trash in it from previous guests. TV would flicker and die. Staff had trouble checking us in. First they gave us keys to a room with other guests already in it and then the replacement room had not been cleaned. The room we ended up staying had comfortable beds and good water pressure but those were the only perks.

Leisure Family

4/10

Poor

28 Aug 2025

mark

The room was the worst I've had in 15 years. Overly deodorized, the smell was gagging. The carpet was damp and gooey, no art on any wall. Crappy furniture. Yikes. We asked for another room and was denied.

Leisure Family

6/10

Pleasant

26 Aug 2025

Lacey

This place could be so cool the way its set up, kind of like big cabins on the river, but it needs some maintenence and a little remodeling for sure. Rooms could definitely use some updating and thoroughly cleaned! We had zero towels in our room and then were only given 2 bath towels when I went to get them. Went to use the ice bucket and it had a beer can and popcorn in it and the lid looked almost moldy.

Leisure Family

2/10

Poor

25 Aug 2025

matthew

Had to stay on the third floor with an Alter-Abled 4A parent, asked for any type of room change, and none were offered. It would have been fine if there was an escalator, but just a stairwell with a ripped carpet on the first level

2/10

Poor

25 Aug 2025

Annette

Extremely dirty. Should be investigated as a crime scene. Nasty.

4/10

Poor

24 Aug 2025

Veronica

When we got into our room, there was a used loofah and a half-empty body wash bottle in the shower, indicating the tub had not been cleaned between guests. There were 4 towels in total in the bathroom - 1 was damp and 1 had a large brown streak across it. Again indicating the bathroom wasn’t cleaned between stays. The shower curtain liner was black with mold so much we didn’t even touch it, just showered with the liner open. DISGUSTING oversight.

The room had old, stained carpet that made the entire room feel of stale cigarette smoke. The furniture was dusty, and there were big cobwebs in every corner.

We would never stay here again.

Business_and_leisure Family_with_children

6/10

Pleasant

24 Aug 2025

Rick

Bend is expensive in the summer, let’s start there! The staff is great, kind and quite helpful. The location is convenient and centrally located. The rooms are spacious.
The furniture in the living quarter was very old and antiquated. The hideaway couch/bed was extremely broken. The seating was mismatched and old. This place screams 80’s shabby, shabby. The lighting is poor but the kitchenette had good lighting. The towels were thin and didn’t dry well after a shower (I uses two towels).
However for the price and area it checks off the boxes. I wouldn’t bring my family here but for myself it hit the requirements: bed, toilet, shower!

Business Self

2/10

Poor

24 Aug 2025

Brandine

The property was old, no elevator and had to walk. 3 flights of stairs. There was no toilet paper in the room, not towels, washcloths or hand towels. The room was dirty and didn’t look like anything was being taken care of. Not worth the money

Leisure Friends

6/10

Pleasant

22 Aug 2025

Danielle

This was a decent property for the price and considering we booked late.

Leisure Family

2/10

Poor

18 Aug 2025

Michael

The place was so dated as to be uncomfortable. Cigarette odor, stains, and 1970s decor. Time for a total overhaul

Leisure Family

2/10

Poor

17 Aug 2025

Chelsea

The room was absolutely disgusting. We spent the first half hour after arriving, getting rid of GIANT flying insects from the room. Carpet was so loose and messed up that It's a tripping hazard. The couch was so messed up you couldn't even sit on it. No blanket on the bed. And the random dishes in the cupboards were broken, dirty and smelled terrible. The whole place was super gross and had a bad smell. But It was late night and most of the town was already booked so we decided to stay. Never again.

Leisure Family

2/10

Poor

17 Aug 2025

Brittany

The room was so outdated and dirty it needs to be out of commission. They won’t even post a picture of a king suite online. Smelled like cigarette smoke, a used floss pick on the floor, and the phone was disconnected. Motel 6 is nicer. The nice woman at the front upgraded me to a bigger room after I complained of how gross it was. The bigger room had a toe nail and sunflower seeds on the carpet. Wall paper ripped, couch ripped up, and just as outdated. Very disappointing for how much I spent per night.

4/10

Poor

16 Aug 2025

Verified traveler

2 ⭐️

Got to our room and the AC wasn’t working. The bathroom door would not close. Room smelled weird. Called and talked to the front desk. He said no problem we can switch you to a different room. Switched rooms, A/C worked fine. Bathroom door shuts. Getting ready to go to sleep and someone tried our door. Place is a bit run down. Staff were nice and helpful. I wouldn’t go to this one again.

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Cassie

I very much disliked the room we were booked with. It just wasn’t what I had expected from the online overall look and biking experience. But they had a one up and took care of me when I came back for accommodations that better fit my needs.

The gal at the front desk (Crystal) really stepped up and handled our booking with professionalism.
I recommend this hotel for the price, convenience and accommodation.
But I would double check on quality.

Leisure Friends

2/10

Poor

14 Aug 2025

CAROLINE

The few people were very nice, however, there was no one to clean the rooms. The pool, etc, was literally FOUL! When calling the front desk, although someone listens to the request, like towels, garbage collection, new sheets, nothing was done. We were there 4 nights.

4/10

Poor

12 Aug 2025

George

The room was really run down and deep dirty. Though the bathroom and bed were clean. None of the outdoor lighting was on on 11:30pm when we got back. Stairs to the second floor and upper hall was all very dark and felt unsafe (for tripping).

Leisure Family

2/10

Poor

11 Aug 2025

Amber

Went in to prepay at 130p.m and get all the paper work completed. receptionist said to come back at 3 and my room would be ready. I came back at 3 and she said no it will be done by 4p.m i drove around came back at 4p.m .. my room still wasn't ready. I didn't get in my room until almost 5p.m i asked what was talking so long and apparently there weren't any clean hand towels.. WHAT?! I wasted 5000 dollars in gas driving around for hand towels. Anyways i got in my room with no hand towels which are clearly super important but they let me in anyways. My room was fairly clean until i spilled my soda, which i couldn't clean up cause i had no hand towels to do so.

Business_and_leisure Partner

4/10

Poor

11 Aug 2025

Todd

The room came with a kitchenette with no utensils whatsoever, I mean nothing, however there was one pepper shaker and that was it, no salt shaker just a pepper shaker, nothing at all. The bed didn't have a blanket so I searched the room and found one in the top dresser drawer and it looked like it was 15 years old with frayed edges, the main pool was closed and the surrounding area looked like a jungle. The inside pool had a oily film over it and the hot tub was not heated, the fitness room wasn't fit for fitness and overall the property was run down and appeared not to be maintained very well, lots of differed maintenance. We stayed for one night so it was okay, wouldn't stay there again. At one point in time in history this place rocked.

Family

6/10

Pleasant

11 Aug 2025

Verified traveler

Have stayed there numerous times but won’t go back

For the rate most of the amenities were not useable. The outdoor pool is closed although it says open until September. The hot tubs were colder than the indoor pool water and the sauna was out of order. Also the ice machines didn’t work

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

Sarah

Needs a good remodel

6/10

Pleasant

10 Aug 2025

Carla Jean

This property was poorly equipped for high occupancy. Not enough pillows, only 2 moderate sized towels for a 2 queen room, noticeable stains and missing picture holes on the walls. Sprinkler head near restaurant broken and pouring buckets of water at night, and no breakfast options on property. Staff was all friendly and accommodating as much as their supplies allowed. This property was grossly overpriced at almost $250 a night.

Business_and_leisure Family

6/10

Pleasant

10 Aug 2025

Gabriel

The shower had hair in it, no shower curtain. No cups for water or water available in room.

Leisure Family

2/10

Poor

09 Aug 2025

Jade

This was a terrible stay. We paid extra for the kitchenette in the room and they were unable to provide any dishes for us to use the whole time. The room was not clean either. I do not recommend staying here.

Leisure

4/10

Poor

09 Aug 2025

Richard H

The only thing that saved you not to be reported was
the services of Luke, the receptionist .
This place need New Owner, or to closed.
Room not clean, dog food on the floor, the carpet was not vacuumed, were no towels, spiders wed all over.
I was traveling with my ill 90years old husband. too late & tired to go some place else.

Business

10/10

Exceptional

08 Aug 2025

Warren

Nice property on the river

2/10

Poor

05 Aug 2025

Ana

Not a good option to stay

Leisure Partner

6/10

Pleasant

04 Aug 2025

Verified traveler

It was okay. Clearly old, which we don’t mind. But they didn’t provide the appropriate towels for us to use. The hot water took an extremely long time to heat up to the point we didn’t think we had any at all for a while. Otherwise, it was clean and beds were comfortable.

Friends_and_family Family

4/10

Poor

03 Aug 2025

Brian

We have stayed here before, but the property is really showing its age and had a lot of items not working. It felt like they were significantly understaffed in the housekeeping department. Our room was missing the in room coffee maker. We reported this on day one and front desk person was very nice, but didn't seem surprised. While asking for coffee maker, another patron who had just checked in reported their room had actually not been cleaned. Our room had cobwebs in most ceiling corners. We paid $20 per night more for a river view, but patio was so dirty and covered in spider webs that I didn't want to sit outside. Additionally, you couldn't see the river because foliage was too dense. Housekeeping did not visit the room in our 3 night stay.

The pool area was a little cleaner, but had showers out of order and had no towels even though it was 4 hours prior to closing.

This used to be a nice place. Now it feels is disrepair.

Leisure Family

10/10

Exceptional

03 Aug 2025

Connie

Yes, it is dated but it is clean and comfortable. the staff are friendly and helpful. will stay here again.

Leisure Partner

4/10

Poor

03 Aug 2025

Robin

For the price I paid, wallpaper in the room was peeling in the edges of the walls, hair clip left on the curtains, lamp shade was stained, dingy, and completely off centered. Carpets were stained and dirty looking, no pictures on any walls, and the toilet seat was broken off the toilet, just sitting very loosely. Only a very tiny microwave, only a one cup tiny coffee maker, carpet outside on the stairs was very old and had major holes worn everywhere. I would not reccommend staying here at these prices.

Leisure Partner

2/10

Poor

30 Jul 2025

David

The carpet was badly stained. It looked like it hadn’t been cleaned in a year!! The smell in the room was bad . If I wasn’t tired I would have found a nother motel. Even the water had a bad smell. I am calling there corporate office and asking for at least half of my money back!!!

Business Self

4/10

Poor

29 Jul 2025

Lindsey

Needs improvement

The room needs updates. I don’t think anything has been updated for decades besides the bedding. Carpet, fridge, microwave, furniture was very old and rundown. We did not use the coffee maker because it had a layer of dust in it. The shower did not look clean so we did not use it. There were people dumpster diving outside our room as well.

Partner

6/10

Pleasant

28 Jul 2025

Verified traveler

The room was spacious. We arrived and there were no towels and only a 1/2 a roll of toilet paper. We went back to the front desk and asked for towels and were told they were out except for a couple floor towels. We took those for hand towels and they said there will be more in the morning. In the morning, we called and they said they had more towels, but we had to come and get them because of staffing. The toilet and shower had black mold and the toilet seat was broken. Overall, the room could be cleaner and better stocked, but served its purpose.

Friends_and_family Family

2/10

Poor

28 Jul 2025

armando

Found 3 spiders in bathroom and 2 moths as well.

4/10

Poor

28 Jul 2025

Tammy

Floor had not been vacuumed was filthy and shower doors were broken. Outside patio was full of cobwebs. Good thing though was bed was clean and comfy and bathroom was clean.

4/10

Poor

28 Jul 2025

Illiah

Would never stay here again

The shower felt like you were going to fall through the floor. There was only half a roll of toilet paper in the bathroom and when we called to get more they told us we had to come to the front desk if we wanted more. The pool was ice cold and the 2 hot tubs were barely above freezing. There were no towels at the pool area. The only positive thing about our stay was that the bed was very comfortable.

Partner

2/10

Poor

28 Jul 2025

Penny

The room I had on July 25-26 was awful. The only good thing about it was that the bed and sheets were really comfortable.
Smelled like smoke
Fixtures from the 70s
Cottage cheese ceiling
Cracked lamp
Nasty box springs
Mouldy shower
Ice machine not working
Loose electrical outlets could not charge my phone by the bed because it kept falling out of the wall. No charging stations at all. I plugged it into the bathroom. The concrete sidewalks outside were probably poured in the 60s and were broken up and uneven. spiderwebs all over in the hallway to the four rooms that were in there. I would not recommend this place for anybody.

Leisure Family

6/10

Pleasant

27 Jul 2025

Amanda

The room was very dirty. Inside the cabinets/ drawers had dead spiders, floors looked like they hadn’t been vacuumed in a while.

Leisure Friends

2/10

Poor

27 Jul 2025

Albert

Stay away from here

This place is trashed. Dirty, not vacuumed, carpet stains, drywall roof leaked water ( potential mold), no coffee cups, 1 towel for a king room. Perfect location, but zero maintenance or upgrades in 25 plus years. Hemstreet should be ashamed of himself. Shilo Bend Oregon is not at all what it is advertised and should be avoided. Do not take your kids there as the floors are disgusting.

Partner

2/10

Poor

26 Jul 2025

Amy

The room was filthy. Carpets stained all over. Mattress stained. Shower dirty. Cobwebs, bugs and spiders. Left, requested a refund, did not stay.

Leisure Family

6/10

Pleasant

26 Jul 2025

Amy

Staff was great...the rest was meh

The staff at Shilo Inn was amazing, that being said there were a few issues with our stay, no toilet paper or any paper products. These were supplied when we called for them but it seemed due to short staffing we were required to go to the front desk for everything, we never did get coffee cups. The ice machine wasn't working and we had to go to the next building, after getting a separate key since ours wasn't working in the other building. The pool outside our room was closed and the one that was opened the hot tub jets didn't work and the tile and concrete was broken and loose pieces around the pool and hot tub. Our toilet ran the entire weekend, while the room seemed clean (except for the giant stain on one of the box springs) it was dated. The last night our key stopped working, we had to go to the front desk multiple times to get it worked out. The maintenance guy was missing however the front desk clerk finally got us. Again I will say the staff that I encountered were wonderful and really tried their best to help us and fix any problems. With some updates, repairs and a few more staff this would be a great place to stay, currently though the quality does not match the rate charged. I would try again there in the future if they confirm some updates.

Friends_and_family Family

4/10

Poor

24 Jul 2025

Robert

This hotel has so much potential it’s right up against the Deschutes river with beautiful trees and a very open layout plus the staff were incredibly nice and helpful. However, the room was one of the worst rooms I have ever stayed in all the furniture had what looked to be blood stains on them (I don’t mean one little stain, I mean a lot) and the upholstery was completely falling apart. I debated on going across the street to buy my own linens just to be on the safe side. I understand it cost a lot to remodel a hotel but this one look like it hadn’t been touched since the 80s. The kitchenette was awesome, but super ran down I thought about not even using the fridge for drinks. On top of that the first night we were there we went out for dinner and when we came back, there were about seven police officers in the parking lot at someone’s room. I understand things happen and it may be just a one off occurrence, but it did happen.

Leisure Partner

4/10

Poor

23 Jul 2025

Jennifer

Disappointed

I usually love this location, but the facilities are in need of renovation and deeep cleaning. Also, the staff weren’t very friendly. It worked for what we needed.

Partner

2/10

Poor

22 Jul 2025

Heather

So when we first checked in, we checked in around 1:30. In the afternoon on a Friday we noticed that the bathroom was filthy the toilet. The tub there was mold. There was hair. It wasn't vacuumed. There was no cups in the room so we asked for the room to be cleaned cuz we're going to the festival and we'd be back that night. When we got back nothing had been done and then I was talking to one of the guys. He was very very rude and he hung up on me so then they switched us to a different room and when we got to that room the toilet was still dirty. The garbage was full. The room had not been vacuumed and it was just gross. I will never stay there again and the staff was rude. The guy the lady the next day I think she was the manager. She was very sweet and nice but I will never stay there again!!

Leisure Friends

6/10

Pleasant

21 Jul 2025

Barry

Really nice location on the river, and a terrific breakfast place across the road, McKays.

Hotel itself was in good shape, but never saw a maid. Room had a hand towel, washcloth and one bath towel. When I went to the desk the clerk apologized and said \"Here is what I have\", which was a bath towel and a couple pool towels. Next day maid never came to replenish towels. Table lamp between beds was not working. AC fan rattled.

I get the impression owners arent staffing or putting money into upkeep. Sprinklers ran all night, many broken or spraying onto lot. Shame because a really nice property.

Clerk on checking said, \"I haven't had a chance to check your room, but if any problems let me know\". Nice but not inspiring.

Booked for an event in Redmond, so with event pricing was $500+ for two nights and hotel along with others in town all booked up.

Leisure Family

10/10

Exceptional

21 Jul 2025

Corinne

Highly Recommend

Easy and friendly check in process, friendly staff, clean room, quiet location.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Ashley

Do NOT stay here

First room had a broken A/C and was not clean. We picked up the phone to try to call reception and there was a wadded up receipt under the handset. It also had towels with someone else’s hair all over them
Second room had a working A/C but and a moldy shower liner and a missing coffee machine and garbage cans.
The indoor pool area was open but steam room was out of order and the hot tub badly needs to be resurfaced. The sauna has a broken light and a broken knob that prevents you from adjusting the temperature. The fitness center is NOT as advertised. It had one horizontal bike and one cable machine.
It is clear that when this motel was designed it had great bones and details but it has NOT been well maintained. It is run down and honestly disgusting. It is FAR overpriced and not worth the money.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Randy

Rooms were huge! There were several in our group so we looked at everyones room
All rooms were huge so good value for price and space
.
Fans in bathroom noisy. Could hear street noise as well.

Outside pool closed. Indoor pool poorly ventilated . 90 degree weather - felt like a sauna . Kids enjoyed it though .

Older hotel but value there baxed om size and Floorplans of room.

No maid service or changing of linens .

Family

6/10

Pleasant

20 Jul 2025

Sharon

I booked a queen riverview and got a double double. The tub was cleaner after we took showers, there was dirt all around the edge of the tub. The freezer had ice build up and the rest of the fridge was dirty. The food we put in the fridge froze. The outside light was very poor and there were a lot of outside lights that were out. When we dead bolted our door the key card still opened it. That made us feel like anyone could come into the room. The outdoor pool was closed in July. It really needs to be updated. The staff was friendly.

Leisure Family