Name: Best Western Plus Bend North
Address: 20615 Grandview Drive, Bend, 97701, US

10/10

Exceptional

25 Jul 2026

Bryce

The whole stay was great, there is a nice small gym downstairs and breakfast is was awesome everyday!

8/10

Excellent

24 Jul 2026

Rhonda

All was great. Coffee in the lobby could have been ready a little earlier. Maybe by 6am would have been fabulous! But... all in all it was a good stay. And breakfast always a good variety.

4/10

Poor

20 Jul 2026

Max

Gg

Family

10/10

Exceptional

20 Jul 2026

Tonya

Rooms and property were immaculate! Very good breakfast, hot and cold options. Staff gave us a free upgrade to a suite because we booked a King room and they didn’t have one available. Would definitely stay again!

Family_with_children

6/10

Pleasant

17 Jul 2026

George

Needs a remodel. The mattress in my room was past it's sell by date and the furnishings are really showing their age.

6/10

Pleasant

13 Jul 2026

Allisa

Overall the stay was ok and met the basic needs. The rooms could be cleaned more thoroughly and overall the hotel is in need of maintenance and repairs to things like the carpet and walls.

The pool was ok but the hot tub was gross. An oily film and floating globs of hair were seen. I needed to use the washer/dryer but very quickly changed my mind when I noticed hair build up and gunk on the inner ring of the washer/dryer.

The part that really upset me was when my husband requested extra towels at the front desk. Our room was occupied by 4 people and upon check in we only had 3 full sized towels. My husband was met with attitude about his request at the front desk. The second night we requested towels after the kids used the pool and was told no. They had zero more towels available. Meanwhile, The dirty towel bin in the pool area was full. We ended up purchasing our own towels at a local store to use for the remainder of our stay. I get being out of towels but the customer service was less than appealing and unapologetic for a basic request.

Breakfast was great. Many options and saved us a lot of money.

Overall, we probably would look into other hotels in the future.

Family_with_children

8/10

Excellent

12 Jul 2026

Mike

Had a good breakfast

Self

6/10

Pleasant

08 Jul 2026

Nathan

The property location was good for us. The pool was cold, but we did have fun in it.
The breakfast was very good.

We had a problem with the toilet getting clogged, and asked to get it fixed for 3 days in a row before someone actually fixed it.
The beds in room 313 were not comfortable, so we did not sleep well each night. This was the most important factor, as we like to get a good night's sleep.
The hot tub was not working while we were there. We could have used a hot shower near the pool as the water in the pool was cold.

Family_with_children

2/10

Poor

07 Jul 2026

Hector

I would not recommend this hotel. My room had nightly bed bugs first two nights. It was not fun sleeping. I had the room cleaned and sheets changed while the manager dismissed my concerns. Not fun.

Family_with_children

8/10

Excellent

03 Jul 2026

rhea

The room is a good size for a family of four. The breakfast is excellent. We enjoyed a great stay for one night. The price was reasonable.

Family_with_children

10/10

Exceptional

01 Jul 2026

Gary

Nice suites with separate bedroom for a great rate.

Partner

8/10

Excellent

26 Jun 2026

Matthew or Jeanne

Spacious, clean, busy. Great breakfast

Family

10/10

Exceptional

24 Jun 2026

Staci

great stay, used laundry facilities

Friends_and_family Family

8/10

Excellent

24 Jun 2026

heather

Nice big clean room , bed comfortable. Good wifi. Plenty of parking. Pool nice. Breakfast ok. Would recommend

Partner

8/10

Excellent

23 Jun 2026

Constance

We had a 4 night stay. This hotel room is fine and average. PROS: Comfortable bed, Nice white bedding, clean room, excellent morning breakfast with a lot of choices, quick elevator, easy free parking, small refrigerator and microwave a nice touch. Staff friendly from our limited interaction with them.
My small CONS: Elevator needed attention, spills on the floor and handprints all over the stainless inside, very dim lighting in our rooms bathroom and full length mirror entry area, making it difficult to apply makeup. Bathroom door would not stay open so we could have some light unless we propped it open with a shoe. In room coffee but no stir sticks to mix in the powered crème and sugar (use your finger?) , comfortable chair and ottoman, but without a small table next to it for coffee, guide books, etc( we put up the iron board and used that) and we could not figure out how to turn on the lamp next to the chair. We requested no service with the door \"Do not disturb\" except one day. The housekeeper did come in, and put in fresh towels, but nothing else. Did not empty the 2 overflowing trash cans, did not refresh the bed, etc. Just towels, which may be their standard when guests are still in the room. Not my usual experience.

10/10

Exceptional

17 Jun 2026

Lorraine

Very helpful and happy to help

10/10

Exceptional

12 Jun 2026

Vijay Krishnan

Nice rooms and good breakfast spread.

Family_with_children

4/10

Poor

10 Jun 2026

David

Unfriendly receptionist, honestly he was rude

Self

10/10

Exceptional

10 Jun 2026

Lynn

Ok

6/10

Pleasant

08 Jun 2026

Lorraine

Great, didn’t have an issues.

8/10

Excellent

07 Jun 2026

Deborah

Great value! Staff were nice and helpful. Clean towels every day was nice. Lots of channels on tv but no premium. Lots of music channels.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

James

Break was great . Plenty of food .. hot & cold .

Self

10/10

Exceptional

04 Jun 2026

Melanie

Great breakfast

Family_with_children

10/10

Exceptional

01 Jun 2026

Nancy

Room was an amazing size, like a small apartment. Great place for a very reasonable price.

Partner

4/10

Poor

01 Jun 2026

Kathleen

The hotel was meh to say the least. The cleaning service was not great. The bed was never remade and garbage wasn't taken put if the bin wasnt full. We only got the towels replaced and it was like they didnt bother doing anything else and they were not short of staff. We asked for additional pillows amd were told \"they had no extra pillows\" which was really odd. Price wasnt bad but I would rather pay a bit more for better room service and pillow availability so I dont have to buy one at the store.

Family

4/10

Poor

31 May 2026

Ron

Room service was poor. Didn’t make the beds or clean the garbage. Had some towels we left on the floor to be replaced but it wasn’t done. Spoke to two others who had the same issue with towels.

Partner

10/10

Exceptional

30 May 2026

Rene

It's a very comfortable place to stay. I liked my room and the breakfast area was nice. Good food offerings. Bed was comfortable. Pretty quiet building and surroundings. Windows need cleaning and the coffee maker wouldn't work but those are the only faults.

6/10

Pleasant

29 May 2026

Marian

Hotel was clean and comfortable. Breakfast was good.

Partner

10/10

Exceptional

26 May 2026

Lauren

Very clean room, wonderful having tea and coffee available in the lobby 24/7, and the breakfast selection was surprisingly large, including both hot and cold breakfast items. Excellent service, and the location is great.

Self

6/10

Pleasant

26 May 2026

Vi

The beds are comfy, however unimpressed with the rest. This place was packed due to a tournament and the floor above us was super disturbing all night long in the late hours and early morning. I did not get any sleep the first night. I paid almost $1,000 for 3 nights and they put us on the first floor. We had spider webs in the corner. The view was the beautiful Space Age gas station. Breakfast was average at best, rooms were loud, and front desk was even worse. We had 2 nights of loud neighbors and the manager said we have to call in right when it’s loud. So he wants me to call in at 2am or 5am and wake up my kids and family…instead why can’t he just call them and tell them that last night they disturbed neighbors and to please keep it down? Then I asked if we could kindly get late checkout and the answer was flat out “no.” No reason except everyone is checking out at the same time?! The customer service here is awful. I’d rather give my money to another budget hotel that has much better customer service. I also work for a large corporation and I’ll kindly pass on this bad review. Customer service is not that hard and it goes a long way!

10/10

Exceptional

26 May 2026

Kevin

Nice and quiet. We’re glad we found you. We were staying at the Red Lion downtown Bend. Noisy, mold in the shower, ect. We will stay at this Best Western next time we’re in town

Partner

8/10

Excellent

24 May 2026

Vonna

This is a nice place for a quick stay. Good beds & decent breakfast. Close to gas stations. No restaurants or bars within walking distance.

Partner

10/10

Exceptional

19 May 2026

Nikolay

Returning second time and really enjoying

Family

10/10

Exceptional

19 May 2026

Kent

Great breakfast

10/10

Exceptional

19 May 2026

Elizabeth

Great location on the edge of Bend, the front desk lady was excellent- especially when the lobby was full with a sports team checking in and she had a line up. She was calm and collected-even under pressure. The breakfast was great and the beds were comfy. Would stay again.

Family

6/10

Pleasant

18 May 2026

linh

Room cleaning was haphazard, some days the beds were made and the room cleaned, on others only the trash cans were emptied or the room was not cleaned at all. The elevator and hallway in front of the elevator had quite a bit of trashes that never got picked up. Breakfast is typical sparse and crappy American foods, albeit a little more choices than a sugary donut and cheap coffee. Hotel does provide full amenities like a swimming pool and small gym. The location is in a nice quiet place on the fringe of town, but no restaurant within walking distance.

Family

10/10

Exceptional

18 May 2026

Dustie

Would definitely stay again. Breakfast was awesome. Rooms were clean and staff was great. Location was great too. Loved out stay!

Friends_and_family Friends

8/10

Excellent

17 May 2026

Angela

There were tons of people and down to half a bisquit. The kitchen staff came in but didn’t add anymore for quite a while. They were like dry, cold and stale. I’d say if you got better quality biscuits and the gravy wasn’t flavorless there was good options. Loved everything else about our stay, location and or room.

Partner

8/10

Excellent

17 May 2026

Bryan

Great

Self

10/10

Exceptional

16 May 2026

Terri

Breakfast was the bomb! Also each staff person that I interacted with was helpful and kind.

Self

4/10

Poor

16 May 2026

kofen

The front desk do

10/10

Exceptional

15 May 2026

Edward

Wonderful place to stay

Self

6/10

Pleasant

13 May 2026

Rachel

I am a frequent guest at Best Western properties...but i'm starting to notice a decline in cleanliness and upgrades in amenities.
The rooms are in need newer flooring, curtains, wall coverings, etc...
I'm sadly thinking I may consider changing my Hotel choices in the near future. I've been a loyal customer for years...but sadly, i'm disappointed in the stays. Hope you can consider keeping your loyal guests rather than join the Motel 6 clientele.

Partner

8/10

Excellent

12 May 2026

Lisa

not close to resturants and staff was not helpful or there was no map of area or suggetions of where to go to resturants ... so was not the best

Partner

10/10

Exceptional

12 May 2026

Helen

Clean & spacious room. Beds very comfortable. Staff friendly & helpful with activity information. Good location for food choices.

Friends_and_family Friends

8/10

Excellent

09 May 2026

Heather

The room was great, staff was helpful, location was good but hard to navigate.

Friends

10/10

Exceptional

07 May 2026

Clayton

Fast check in. Clean. Comfortable bed.

Self

4/10

Poor

07 May 2026

Brandy

Hotel is rundown, definitely needs refreshed. But the worst was, I left the hotel at 8am and returned about 6:45pm to find my door ajar. The door has to be pulled tightly to latch and when the maid service came in (roughly 9:30 by what the afternoon manager said) which meant that my room door was open all day. And the manager acted as if it was no big deal. We have cameras so no issue. The lack of concern was irritating to say the least. And to top it off, all the maid did was replace 1 hand towel and didn’t remove any garbage from the room. Beware is my best advice. Maybe hang the tag for privacy so you’re guaranteed your room stays locked.

Self

10/10

Exceptional

07 May 2026

James

Newer hotel in good shape for a reasonable price.

Self

8/10

Excellent

05 May 2026

Michael

Over-all it was a good stay. Most frustrating was getting in and out from property, but that has more to do with location than the property itself.

Self

10/10

Exceptional

02 May 2026

Dallas

Property well maintained, clean, and no odd smell!

I arrived a bit early, tired and Asked to check in 30 minutes before check in and was asked to pay $20.00.

Self

10/10

Exceptional

02 May 2026

Nikolay

Great hotel

Partner

6/10

Pleasant

20 Apr 2026

Nick

Elevator stopped working while five of us were in it. Tried to call staff to discuss issue and they refused to engage in conversation. Simply stated that help was going to come. In general staff were not prioritizing the customer experience at all. Especially During breakfast time. Overall, the hotel is nice and is clean, but the Customer service was very poor.

Family

10/10

Exceptional

20 Apr 2026

Dustin

Great Hotel! Pool Breakfast laundry Room hotel room we’re all Excellent!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Alexandria

Clean and good breakfast

2/10

Poor

18 Apr 2026

Ashley

Honestly, I typically love Best Western, but I had a horrible experience. I ALWAYS book through Expedia and they are absolutely wonderful. However, I did not get the room I booked, and got an ADA accessible room. It would have been fine, if I could fit under the shower head, and if the entire room didn’t reek of mold. I asked the staff if I could be switched and he said “there is nothing I can do, rooms booked through third parties are non-negotiable.” Which I know to be a lie, as I have upgraded many times. I was even willing to pay more.

The room was dirty, there was a wash rag near the shower curtain that was USED and they hadn’t even moved the curtain apparently. I typically don’t complain but this room was awful. They need better housekeeping and customer service.

Self

10/10

Exceptional

17 Apr 2026

yunjing

Clean room, good breakfast, nicer than the same level best western

Family_with_children

8/10

Excellent

13 Apr 2026

Chueh

Breakfast is fantastic, stayed 3 nights, all days are great!

10/10

Exceptional

13 Apr 2026

Kassandra

Great staff, good location.

10/10

Exceptional

12 Apr 2026

Kimberly

Breakfast was great. My second day the hot tube was loaded with 8-10 men soaking thier feet and talking for over hour +, unable to spend or get any chance anytime to get in.

Family_with_children

10/10

Exceptional

11 Apr 2026

Laurie

Enjoyed the breakfast, the beds were comfy and spent time in the pool . I would stay here again.

10/10

Exceptional

08 Apr 2026

Barry

Very clean. Staff excellent. Nice location easy to get to malls restaurants etc

8/10

Excellent

07 Apr 2026

Mahendra

Breakfast was ultimate, room is clean and good enough. While entering to the hotel from parking, there is too much bad smell or urinals.

Family_with_children

6/10

Pleasant

04 Apr 2026

Sarah

Everything was fine. The hotel is a little run down, but in okay condition.

10/10

Exceptional

29 Mar 2026

Pete

Very clean, friendly staff and a very good breakfast that surprises

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Maryjane Sevilla

The hotel is very clean, mattress was very comfortable, friendly staff, delicious food and it’s easy access to the main road. And from our room we were able to see the Mountain View. Parking was easy. We would definitely stay there again. When we return
to visit.

Family_with_children

10/10

Exceptional

12 Mar 2026

Tiffany

Cleanliness is pretty good. The housekeepers are on it and I appreciate how thoughtful they are when you ask for assistance. The front desk is okay, they’ll serve you but not right away. I just needed the keys so you’ll have to wait for the guy front desk to take his time and not really greet you. We loved the pool and hot tub (pretty hot). The pool is not really warm, just adjust. Breakfast is pretty good; eggs, bacon, waffles. It’s all setup I pretty decently.

Friends_and_family Family

8/10

Excellent

10 Mar 2026

James

Convenient location.

Self

10/10

Exceptional

04 Mar 2026

Karna

Breakfast menu was typical and okay.

10/10

Exceptional

02 Mar 2026

Terra

Great stay! Hot tub was extra hot. Lovely.

Family_with_children

10/10

Exceptional

21 Feb 2026

Judith

Everything was easy. Check-in was easy. Breakfast was diverse and plentiful. TV worked fine and the bed was comfortable.

Partner

10/10

Exceptional

18 Feb 2026

Carrie

This was a very nice and clean hotel. Breakfast was also really good.

2/10

Poor

18 Feb 2026

Justin

Room had stains on carpet in multiple areas, box spring of both beds had multiple stains. Hotel is older so maintenance has done a lot of work which you can see because all of the work stands out, not in a good way. Check in was slow and unprofessional. TV channels were annoying with no guide, had to channel surf like back in the 90's. Definitely didn't feel like a hotel, never stayed in a motel but thats the feeling I had. I would suggest traveling 15 minutes south to the Best Western PepperTree, same price and a much better overall stay.

Business

8/10

Excellent

30 Jan 2026

Dan

They did not make the room every day

Leisure Self

10/10

Exceptional

29 Jan 2026

Vito

Room was very good. Staff was courteous and very friendly! Amazingly professional, especially gal at the checkout time.

Leisure Family

10/10

Exceptional

27 Jan 2026

Ashleigh

Breakfast was great! Clean room! Nice staff!

10/10

Exceptional

25 Jan 2026

Mary

Clean room, easy check in, nice free breakfast!

Leisure Partner

10/10

Exceptional

23 Jan 2026

Vicente

Once again great stay

Leisure Partner

2/10

Poor

21 Jan 2026

Bryan

Tv didn’t work and staff did nothing to fix it after I reported it 3-4 times. Ask for a discount but they did not do anything.

8/10

Excellent

20 Jan 2026

Terra

staff was amazing the toilet handle was broke and the bathroom was a little dirty and we found an old pork chop bone on the floor by the head board.....maybe vacuum a little better.

Leisure Family

6/10

Pleasant

17 Jan 2026

Dovie

The room wasnt cleaned well. Trash under the beds. Toilet and ahower were loud. Toilet dis not flush well even with going 1 or 2. Breakfast lady \"Asha\" has great customer service and was amazing.

Leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Carey

The place was spectacular!

Leisure

8/10

Excellent

14 Jan 2026

Leisa

Room was clean and comfortable. Breakfast was good and there were a variety of food and drink to choose from. Front desk staff was pleasant and efficient

Leisure Partner

10/10

Exceptional

11 Jan 2026

Carey

The amenities were good and the staff respectful

10/10

Exceptional

10 Jan 2026

Linda

Good very comfortable room and the staff are very helpful.

Leisure Self

10/10

Exceptional

10 Jan 2026

Jason

Great room and the staff were friendly.

Leisure Self

6/10

Pleasant

02 Jan 2026

John

Bathroom had urine on the toilet rim and dried urine on the base, plus looks like black mold on bathroom ceiling

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Andrei

We are delighted with our recent stay at Best Western. They consistently maintain high standards of hospitality and service.

Leisure Family

10/10

Exceptional

21 Dec 2025

Shelby

Breakfast was very good, staff was nice and friendly.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Samantha

Yes

6/10

Pleasant

05 Dec 2025

SUZZETTE

My room 206 had the ceiling coming down from a flood from above, the sink did not drain, the bed was in need of a new mattress, shower doors didn't slide properly, one door felt like it was going to break if I tried to slide it, coffee and toiletries were not stocked properly. We had multiple conditioners and no shampoo, coffee had all decaf no regular. I told the manager and he mentioned he would tell maintenance but that was the last of the conversation. The breakfast was amazing and the rest of the place was very nice. Wished our room was a better chosen for us.

Leisure Family

8/10

Excellent

29 Nov 2025

dori

Nice clean room. Fast check in

10/10

Exceptional

24 Nov 2025

Joseph

Room was very clean and the hotel was in great shape. The breakfast had a lot of choices including scrambled eggs, bacon, sausage, and waffles.

Friends_and_family Family