Name: Charlottetown Inn & Conference Centre
Address: 238 Grafton Street, Charlottetown, C1A 1L5, CA

4/10

Poor

03 Aug 2026

Karen

No wheelchair access. Expensive for no perks (hot breakfast). Staff couldn't give us any information about things to do or see.
Traveled from Ontario to Nova Scotia and found this to be the overpriced, not knowledgeable and not helpful

10/10

Exceptional

01 Aug 2026

Jean Roch

Établissement proche des resto et autres commodité.

8/10

Excellent

31 Jul 2026

Amanda

Pool was great for kids, nice rooms, great shower. Great location as everything was walkable and felt safe

4/10

Poor

31 Jul 2026

Doris

I'm on disability and they were doing renovations and I had to walk a long way to my room which was very painful and annoying. They offered no solutions and no discounts for the inconvenience. They charged me $1100 for a 4 night stay. Highway robbery.

8/10

Excellent

30 Jul 2026

Michelle

Tres propre et très bien rénové, cuisine super mais manque beaucoup de commodité, pas de passoire si ont veut faire des pâtes, aucun ouvre boite de conserve, aucune poêlon pour faire des oeufs ou autres, pas de grille pain( mais sur demande ils m'en en amener un)pas de bol a salade(nous avons fait notre salade cesar dans un chaudron)pas de linge a vaisselle pour essuyer la vaisselle seulement un linge pour laver et peut de liquide a vaisselle, en somme il ne veuille pas que nous occupons la cuisine. Cest sur il n'y as pas de fan au dessus de la cuisiniere.

10/10

Exceptional

30 Jul 2026

Corina

Room was newly renovated and clean. We stayed in the building across the street from the lobby and had to use the underground walkway to access our room, which was somewhat of an inconvenience.

2/10

Poor

30 Jul 2026

Amy

Under construction. Old facility. Didn’t tell us the hotel was under construction and breakfast was closed until checking in. Provided an apple, juice and granola bars for food. Very hard to access elevator for people with mobility issues as there are 2 wings. Had to use underground tunnel to get to our rooms which was very far from parking lot. Staff didn’t care and were very unhelpful. Price was not discounted at all for the inconvenience. Wouldn’t stay here again

10/10

Exceptional

30 Jul 2026

Terry

Ok

6/10

Pleasant

30 Jul 2026

Sarah

Whole property was under construction. It was a long walk to our room as we had to use the under ground tunnel to cross after entering the main part of the hotel. Although under so much construction they maintained a high level of cleanliness. They also dealt with any issues brought up quickly. Our kitchenette sink was leaking and we advised the front desk when we left in the morning. Upon our return the sink was repaired. There was juice, fruit and snacks in your room for your breakfast which was great if you aren’t a big breakfast eater.

10/10

Exceptional

29 Jul 2026

Stephen D.

The location of this hotel was perfect for us. We could walk to all the downtown sites and enjoy strolling, leaving our car in their safe parking lot. The pool was great for our grandson. Very comfortable rooms and quiet as well.

10/10

Exceptional

27 Jul 2026

Ali

It is clean. Staff is very helpful.
It is location is convenient.

4/10

Poor

27 Jul 2026

WILLIAM

That were renovating the property so we had to take 2 elevators, walk through an underground tunnel 1/4 mile to get to our rooms. There were no exits in th building we were in so to go outside you had to travel back through the tunnel. I informed the house keeper that the bath gel was empty the morning before our 2nd night stay and they fill it. This would have been nice to know before booking 2-rooms: 1 for my 87 year old father in-law and 1 for my wife and I.

6/10

Pleasant

27 Jul 2026

Elizabeth

The staff was friendly when speaking with them but felt I needed to start the conversation. The pool wasn't overly clean and had bugs in them. There was no mention of the hotel being under renovations and we had to take an underground tunnel to get to the other part of the hotel across the street making it impossible to have an easy access outdoors.

6/10

Pleasant

26 Jul 2026

Nancy

That there wasn’t a complimentary hot breakfast in the morning.

8/10

Excellent

26 Jul 2026

Peggi

This had to be the cutest room we have ever stayed. Conveniently kitchen, eating table, and clean. The hotel was undergoing major renovations but nothing distracting. There was a fair walk to our room through a tunnel but it just made the experience more interesting. We enjoyed our stay at this central location in Charlottetown- close to everything.

10/10

Exceptional

25 Jul 2026

Raymond

Clean room lots of towels and toilet paper.excellent location.highly recommend

6/10

Pleasant

25 Jul 2026

Nancy

Déjeuner continental non disponible lors de notre séjour

4/10

Poor

25 Jul 2026

Joseph

I gave you a kitchen with no frying pan no kitchen knife no salt no basic kitchen tools aside from some plates. When I asked them about it, they were like too bad. There was mold in my bathroom.

8/10

Excellent

24 Jul 2026

Lisa

Enjoyed a great overnight stay here as we were in town for a show at Confederation Centre. It's centrally located (a short 6 min walk) with free parking!

Hotel is in the midst of a renovation but staff are very accommodating despite the disruptions. Rooms are clean and comfortable.

8/10

Excellent

24 Jul 2026

Sharon

Make sure to stay on the renovated side. It’s a bit of a hike under the tunnel but way better than the old side. They are working on renovations so once it’s done it will be more accessible. The room on the renovated side was comfortable and clean. Staff was ok, could be a little more receiving.

8/10

Excellent

24 Jul 2026

Wendy

The property is slightly dated but is going through renovations, nothing that causes any real inconvenience. Rooms are clean and quiet, staff is friendly and pool and gym were both nice and quiet. The hotel is located within walking distance of coffee shops restaurants and the harbour. I have stayed at this property twice and would stay again.

4/10

Poor

23 Jul 2026

Lesley

The property was not ready to host guests due to the ongoing renovations. Was not warned in advance of the limited access to my room and the general condition of the building.

4/10

Poor

22 Jul 2026

Dustin

This place is EXTREMELY overpriced. It worked out to around $300/night for a standard room with two queens. It's the old lipstick on a pig routine. They applied nice finishings over crappy bones. The soap dispenser in the bathroom fell off the wall. They were obviously in a hurry when they did it because the skipped over several small, but important, details.

For example: no shelves in the shower - only a dispenser with their products. Also, outlets in weird places like behind the chair, an outlet by the foot of the bed and only one outlet beside the bed. The outlet behind the chair had all of the nice-to-have ports like USB-A and USB-C, but it was behind the chair.... useless. Another small detail - the fancy mirror has a night light option, which is cool, but the mirror is wired to the ceiling light- making the whole set up useless. They only give you one bar of soap.

The \"complimentary breakfast\" consists of room temperature juice, granola bars, and apples left in your room. The place was under construction. I had to park on one side of the street to check in and unload my luggage, then take an elevator down to the basement to walk through an underground tunnel to get to where my room was. My room had a door to the next room over.

10/10

Exceptional

21 Jul 2026

Shawna

The room was probably one of the cleanest I've ever been in. There was no breakfast as advertised but there were baskets of food in the rooms for breakfast which were super cute

Family_with_children

2/10

Poor

21 Jul 2026

Roxanne

I was very disappointed in the fact we did not get our booked room in the main building to start (was told no other room available and was told I could cancel, and that it was Expedia's fault, I think they should have properly informed Expedia) Because of renovating we had to go through a tunnel to the other building. If you have mobility issues like my husband, it's a long hike. Was not informed the included breakfast was 2 Apples, 2 muffins, 2 cookies, 2 rice krispie bars and 2 granola bars in your room (REALLY!!) The room for ice and snacks had a sign reading \"Ice and Snacks\" had no machine for snacks, didn't need anymore snacks because my room had snacks for breakfast. No table lamp in the room just a light switch for over head potlights, switch by the bathroom door, had to leave bathroom light on and curtains partially open to get up through the night. Spoke to another customer and she wasn't happy either! If you love to swim they have a nice pool but make sure your in the main building because doing the tunnel is not a comfortable feeling by yourself. Oh and wake up call for us was 7am with drilling on the first floor and we were on the third. Check out was 11am and we were gone by 8:30ish. I wouldn't stay there again, price was close to other hotels, do yourself a favor spend the extra because in the end you will be happier and that's what's important! I will still use Expedia but follow up with hotel directly!

Partner

10/10

Exceptional

20 Jul 2026

Julia

Upon checking in to the hotel, the staff were extremely kind and very accommodating. We were a bit nervous as it looked like the hotel was under construction. However, once we were directed to the north side of the hotel, we found it was newly renovated and very clean. The room we stayed in was so comfortable and clean and well stocked with complimentary snacks and beverages. The pool area was excellent: very clean, well lit and well stocked with towels.

Despite the ongoing construction, there were no issues with noise at all: we had a very quiet stay. We will be back!

Family_with_children

4/10

Poor

20 Jul 2026

Kim

The staff were rather rude. They gave my room to someone else with the same name. I wasn’t impressed with this place. No continental breakfast. No easy to get luggage down the stairs to get to your room
then had to walk a mile.

Family_with_children

8/10

Excellent

18 Jul 2026

Angele

Hotel looks sketchy at first but our room was newly renovated and really nice. Very comfortable beds

Partner

2/10

Poor

17 Jul 2026

Nicole

Room was renovated but still dusty from renovations. Had trouble with check it had a company card and my id didn’t match the name so they couldn’t do the $100 deposit and they did not except cash or debit. Had to call my boss and they emailed him a form to fill out and email back. I was ready to explode. Parking was easy and ac was working great

Self

2/10

Poor

17 Jul 2026

Ken

The website did not say the Motel was under renovation !! Bad excess, bad elevator!!
Long walk to a room across the street thru an under ground Tunnel. NO MORNING BREAKFAST !!!

Partner

4/10

Poor

13 Jul 2026

Natasha

The entire hotel was under construction. We were not informed. To get to our room we had to walk down a flight of stairs, walk through an underground tunnel, go up an elevator and walk to our room. Because of the renovations, the breakfast bar was converted into two apples, two muffins and rice Kristy bars in our room. Also the pool was under repairs for the first night of our stay. Would definitely have booked another hotel had I been informed.

However the staff were lovely and the location was central.

Family_with_children

8/10

Excellent

12 Jul 2026

Rupak

We had a clogged washroom. The maintenance guy repaired it only to recur in half an hour. Since it was past 10pm, they provided adjacent room’s washroom instead of repairing at midnight. It was a good gesture, although a little inconvenient!

And they are currently renovating the place.

Family_with_children

8/10

Excellent

11 Jul 2026

Martin

Très bien siutué. L’hotel est à 5 minures de marche de la vie mondaine du cntre-ville de Charlottetow.

Partner

6/10

Pleasant

11 Jul 2026

Linda

I stayed in a newly renovated room, which was nice except for the drapes. I think they used the old drapes in this renovated room which were faded and very wrinkled.
Hopefully when they finish the
renovations by replacing the badly stained carpets on the stairs it will look nice.

Family

6/10

Pleasant

10 Jul 2026

Gordon

Under construction...not informed of that.

Partner

6/10

Pleasant

10 Jul 2026

Gina

Under renovations
Had to use 2 elevators and an underground tunnel to get to our room.
Breakfast not available
Pool closed
Still demanded top $
Booked 6 months in advance
No discounts offered for unavailable amenities or inconvenience

Partner

4/10

Poor

09 Jul 2026

Jonathan

Severe Misrepresentation & Construction Hazards

Paid $273/night for a premium stay but got an undisclosed construction site.

Major Property Issues:
No Amenities: Pool, fitness center, and breakfast completely unavailable with zero warning.
Active Hazards: Hallways have plastic sheeting, windows bagged over, open ceilings with exposed studs, and hanging wires near exits.
Asbestos: Active asbestos abatement tape visible in guest hallways.

Room Defects:
Fire Hazard: Nighttable outlet is extremely loose.
Cosmetic Issues: Peeling paint on the bathroom walls.
Plumbing Issue: Broken shower head shoots a single gush of water.

Failing to disclose these conditions while charging premium rates is unacceptable. Worth $100/night at best. Avoid.

Partner

6/10

Pleasant

08 Jul 2026

Robert

The pool was closed, the breakfest lounge was closed. Breakfest consisted of an apple and granola bar in the room.

I thought Expedia was supposed to monitor that stuff?

Family_with_children

8/10

Excellent

07 Jul 2026

Malachi

.

Partner

6/10

Pleasant

06 Jul 2026

Delanie

The hotel was under construction which was a surprise. There was a weird long underground hallway to get across to the other side of the street where our room was. Without even an exit or entrance to get back in from that side. Nothing f against st the staff. It was just poorly planned.
Therefore - the pool was way too far away to even consider. The luggage cart was a must for such a distance and that was an inconvenience to get it down and up 2 elevators.

Friends

8/10

Excellent

04 Jul 2026

Tasho

Surprised I could not book an extra night. Made no effort to help.endef up having to stay at a dump hotel called Charlotte conference centre.

Partner

2/10

Poor

03 Jul 2026

Johnly

They charged $200 for a security deposit, but their policy doesn't say it, and they still charged it. But until now, they have not refunded it yet; it's already one week.

Family_with_children

4/10

Poor

01 Jul 2026

Dakota

No pool . Renovation going on , says pet friendly but only one building and it’s the old one and it costs 25$ a day too

Pet

4/10

Poor

29 Jun 2026

William

I booked this hotel because of location, parking, low cost, breakfast included, pool and WiFi. I knew it was under renovation because of last year’s reviews so hoped they would have almost finished it by now.

We knew breakfast was no longer offered about 6 weeks before arrival, but I thought I’d struggle to find anything else in that time. On the plus side the staff were very good, the bed was comfortable, housekeeping was good and the tv worked.

The first room we were given was a pre refurb, gloomy (window looked out through a blind to the gym), dank and smelly with no working air con so after 20 mins we requested another room and they moved us to an almost complete newly refurbished one, (one wire hanging from ceiling did not bother us) which was much better - clean and with natural light. The temporary air con unit was noisy but worked fine.

I had one swim in the yet to be refurbished pool before it was closed with a pump issue. The WiFi stopped working in our room after 2 days but seemed to be ok everywhere else - they offered us another room but we could not be bothered packing up again.

The shower had to run for about 6 to 7 minutes before anything like hot water arrived. The fridge did not seem to have any controls and froze everything solid. The sound proofing between the rooms is non-existent and the roof in our corridor leaked into buckets when it rained.

If you can find somewhere else take it - it will be a few years before this hotel is ready for guests.

Partner

2/10

Poor

09 Jun 2026

Katherine

The property is under renovation. We had no hot water for our stay. We were not given any compensation for the lack hot water and were unavle to shower.The trim in the bathroom was held up with packing tape. The place is in disaray and falling apart. I would not recommend staying here.

Family

2/10

Poor

08 Jun 2026

Kieran

There's was no hot water. Otherwise it was okay. But I wasn't notified ahead of time and don't believe that they weren't already aware. I was in my car for 17 hours and a shower mattered more than a bed to me. Book at your own risk, especially while their renovations are still underway

Self

10/10

Exceptional

25 May 2026

CATHERINE

Amazing stay,spacious rooms. Cost effective,friendly receptionist

Family_with_children

4/10

Poor

24 May 2026

Richard M

Advertised free breakfast. Not available and no discount. Recently refurbished room still need more work

Family

10/10

Exceptional

01 May 2026

Paul

Very friendly and helpful staff.

Self

6/10

Pleasant

06 Apr 2026

Eric

Room was clean.

Self

6/10

Pleasant

03 Apr 2026

Randy

They were ...are renovating this location, decent weight room with TV, and a punching bag...never seen that before, my room was clean, It is close to downtown, safe and the staff was wonderful. Looks like it was something back in the day....I wonder if they will be able to recreate that.

Business

6/10

Pleasant

22 Mar 2026

Noelle

.

Friends_and_family Family

2/10

Poor

20 Mar 2026

Robbie

Olace was under construction ( never said that on website) Staff was there and that's about it, no breakfast but it said there wasn't a site, we stayed here many times before this time will be the last, the place stank, hair in the tub, go elsewhere, save yourself

Friends_and_family Family

2/10

Poor

15 Mar 2026

Mario

We booked a 'renovated' room with 2 Queen beds and breakfast included in January. Once arrived there, we received a room with 2 double bed into an old crappy section of the hotel, full of construction around the room, and no Breakfast was offered. The staff never advised us or let us know that we were downgraded other than after we complaint and brought theses issues up, so that was rather frustrating. So we complained to the staff, told them that we would have never booked there knowing that we would have this crappy bedroom., The staff told me the see the manager the next day at 9AM. The next day, the manager was not there at 9:15 AM, the staff called the manager, and the manager would not answer his phone. Finally after 3 attempts, they reach the manager, he would not talk to us, would not come to the office to meet us, and he told the staff to only refund us one night out of the 2 nights that we booked. I contacted Hotels.com Customer Service and finally got my 2 nights refund. I would avoid this hotel at all cost, very bad customer service, and very bad accomodation overall.

Friends_and_family Friends

8/10

Excellent

18 Feb 2026

kevin

Good stay

Partner

2/10

Poor

03 Feb 2026

Beverly

The room was old, and musty smelling with what looked like black mold throughout. Power bars into the wall (which is all you could use to plug into) all had the grounding pegs removed and the lights connected would flicker (fire hazard), floor was uneven and the carpet was old and filthy, the window was not secure. I would highly recommend staying anywhere else! The window to our room did not lock and was directly above a landing where anyone could access. The window also completely blew into the room one day out of the frame from the wind. Ceiling fixtures were so old and half attached and filthy with perhaps black mold as well. Other rooms on that same floor that they tried to move us into after were in similar conditions. They try to tell you they are 'under renovations' however I am not convinced that is not just a cover story for a deteriorating building. We left partway through our stay, and the hotel would not honor expedias approval for a full refund. Please, do NOT stay here for the black mold exposure alone.

Leisure Family

8/10

Excellent

31 Jan 2026

Heather

Yes

Self

10/10

Exceptional

29 Jan 2026

Amanda

Friendly staff, clean room and great location.

Leisure Self

2/10

Poor

27 Jan 2026

Josiah

When I checked in and arrived in my room, I l

10/10

Exceptional

26 Jan 2026

Sergei

Very good and clean

8/10

Excellent

22 Jan 2026

Manuela

Rooms are comfortable and clean

10/10

Exceptional

19 Jan 2026

Rejean

yes

Leisure Friends

8/10

Excellent

11 Jan 2026

brenda

Very friendly staff although extremely noisy from youth hockey players

Leisure Family

8/10

Excellent

11 Jan 2026

Christian

The room was very neat and comfortable. We were well attended to at the reception.

Leisure Partner

6/10

Pleasant

10 Jan 2026

Jeremy

The desk clerk was pleasant.

Self

6/10

Pleasant

08 Jan 2026

Hendrick

Breakfast was not to great

8/10

Excellent

03 Jan 2026

nancy

The room was clean,staff were friendly. The price was right for a dated hotel.parts are under construction. Bed was very comfortable. TV was not complicated to change channels.

Leisure Self

4/10

Poor

01 Jan 2026

Kylie

The smell of cigarettes in the rooms. Bathrooms with a toilet and shower then across with the sink and a mirror. Very odd. Mainly just the smell of the room was disgusting. We had to air it out for hours before it could even smell half normal. Very disappointing stay.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Omar

Overall the hotel was good, clean and with good location besides that a lady prepares some very good waffles for breakfast

Leisure Family

10/10

Exceptional

31 Dec 2025

Elizabeth

Even though the facility is being renovated, everything is orderly and clean. The room I was assigned had been renovated and it was superb. The staff is friendly and professional.
I would recommend this location.

Leisure Self

8/10

Excellent

27 Dec 2025

Josh

Staff was lovely, the overall room was good, but the shower wasn’t the best but nothing that to serious

10/10

Exceptional

23 Dec 2025

Dexie

Everything perfect

6/10

Pleasant

17 Dec 2025

Bradley

First stay the room sucked, second stay was across the road in the second building and it was great!

2/10

Poor

07 Dec 2025

Maria

There was no heat or hot water in our room on the second day of our stay. The temperature went down to 12.5 C overnight. There had been a burst pipe. There was also no breakfast offered on the second day. I understand that things can happen but there was no compensation or alternate room offered. We won’t be staying there again.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Hugh

Room was on opposite side of the road. Told to go around back to park an

8/10

Excellent

01 Dec 2025

Wayne

The staff was very courteous. The paint was peeling off the wall in the bathroom. There was a bit of noise in the hall after 11 pm.

10/10

Exceptional

30 Nov 2025

Roxanne

Nice and convenient place to stay. Walking distance. Quiet. Quick check in to get settle in our room

Leisure Family

10/10

Exceptional

29 Nov 2025

Judith

Lovely room, great staff. Enjoyed our stay there

Leisure Partner

2/10

Poor

28 Nov 2025

Kayla

Poor customer service I had just booked a room there last week and everything went well with the reservations, but for some reason tonight they would not book me in because I was using a debit Visa so I am wanting a refund

8/10

Excellent

25 Nov 2025

wilfred

Staff were great. Enjoyed the breakfast. Great location.

Leisure Self

2/10

Poor

24 Nov 2025

Robert

room was very cold- I like a warm temperatue while sleeping. found a bug in my bed. Would never stay there again. Portable heater didnt help. I asked for a room on the first floor. Got the impression they wanted to rent out the rooms on the third floor. However live and learn.

8/10

Excellent

23 Nov 2025

Josh

Good staff

6/10

Pleasant

22 Nov 2025

Yvette

Room 160 - fridge

10/10

Exceptional

19 Nov 2025

Karlee Marie

Clean room, I liked the tunnel between the two hotels

Leisure Family

6/10

Pleasant

18 Nov 2025

Jo-Anne

A very dated location. Check in service was fine. No elevator to the next floor up. Room has a musty smell, however for the price and for one night it is fine. The beds are quite comfortable.

6/10

Pleasant

15 Nov 2025

Stephen

Few issues with the room so had to move to another. Internet service was poor at both. Few other things not working but currently undergoing renovations so hopefully will rectify soon. Pool was lovely.

Leisure Self

6/10

Pleasant

10 Nov 2025

Cory

The room was ok , it really needs some renovations. It was freezing when I got there. The only heater was I had to plug it in. I tripped the breaker when I plugged in my hair dryer and curling iron. The staff was great, friendly and the breakfast staff was great, so nice and friendly, there to help.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Rejean

Yes everything is perfect

Leisure Friends

6/10

Pleasant

09 Nov 2025

Kathy

No fan or AC and was very hot in room despite being November. Some sketchy people coming and going. Room was ok.

Leisure Pet

6/10

Pleasant

07 Nov 2025

Deborah

The heat thermometer wasn’t working properly and the room was cold.

Leisure Family

6/10

Pleasant

07 Nov 2025

Nicole

Outside, the hotel looked pretty good and the lobby was nice. Staff were courteous. It is currently under construction, so we were placed in a different room, but it was a free upgrade. The only thing bad I have to say is that there is a lot of noise from other rooms. I heard a fight almost break out across the hall, no idea what that is about. Very little soundproofing, and my room was attached via a door to another. It made it mildly uncomfortable to stay there knowing they could hear every word uttered. Besides that, it was a good experience. Rooms were clean and beds were very comfortable.

Partner

4/10

Poor

06 Nov 2025

Cathy

The room was just fair. paint on ceiling in the bathroom was peeling. In the morning when I moved my toiletries bag, a cockroach crawled out from under it. It crawled behind the mirror. I called the front desk and they sent someone up. While this person was there, another cockroach was crawling up the wall on the outside of the bathroom. I immediately shook out all of my belongings to make sure that no cockroaches had crawled in during the night and then checked out of the room. The front desk attendant said he would let his manager know. I have a call in to the manager, but have not heard back from him as of yet.

Business

2/10

Poor

02 Nov 2025

William

No ac in my room, smelt awful upon entering, no screen in window, very limited cable tv channels, awful tv remote controls half of the buttons didn’t work, couldn’t even switch the input on the tv because no buttons on it, so couldn’t use Xbox we brought for YouTube or Netflix, two of our friends stayed in their own rooms, one had no power in it or hot water, after only being told it had no heat, he payed before we got there on Expedia, they charged him double and said they didn’t get the payment, and our other friends room smelt awfully like mildew with wallpaper peeling back. Wouldn’t recommend to anyone, so not go here. You’ve been warned!

Leisure Friends

2/10

Poor

31 Oct 2025

FREEMAN

Terrible service...noisy...dirty...out of date

6/10

Pleasant

27 Oct 2025

Ashley

Hotel is being renovated which is good! Needs some updating. If you’re booking for location it’s great! We were able to walk everywhere!
Staff are very friendly

Leisure Partner

8/10

Excellent

26 Oct 2025

Tinalynne

Vacation time

Room was for the most clean..lots of cobwebs..the paint is peeling in the bathroom but they are under renovations, so that should be cleaned up soon. Beds were cozy and comfortable pillows awesome. Hot water took forever to come up in the shower.. didn't show up in the sink tap. Window was broken didn't open and when we tried it was a struggle to close. Air conditioning was not circulating the best stayed at 20 in the room was hoping for a bit cooler but was okay to sleep. Plenty of parking. Staff were friendly. No view from the window but not a big deal. Bar fridge was good, tv worked fine, lots of room to walk around, tub plug was stuck closed had to put something underneath it to keep it open to drain water. Long walk to elevator for my mom she's unstable..stairs were a lot. Pool was warm and lots of towels there, don't think it's been cleaned in awhile though lots of weird fluffy floaties. Breakfast was good had a variety of items toast, bagels and waffles. Juices,coffee (was good)cereal and fruit, yogurts..teas.

Friends_and_family Family

2/10

Poor

25 Oct 2025

Sarah

Cockroaches in the bathroom

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Ed

Did not have breakfast
No heat control