Name: Holiday Inn Shanghai Hongqiao West
Address: 2000 Huqingping Road, Qingpu District, Shanghai, 201702, CN

8/10

Excellent

25 Jul 2026

CHRISTINE

Checked in late at night and checked out next morning. Staffs were helpful & friendly. Good breakfast.

4/10

Poor

21 Jun 2026

Francisco

Property is not being well maintained. 2 elevators broke for a week. Rooms aged, outlets not working, switches not working, loose faucets, carpets aged and worn out, it would be ok for ine night, but I stayed for 2 weeks, making my stay very unpleasant.

10/10

Exceptional

16 Oct 2025

C Silva de Sousa

Missed my train to a different city so had to stay another night there and the hotel was amazing!

Business Friends

6/10

Pleasant

26 Sep 2025

Ewin

I could not sleep because the cigarette smell was too strong. The breakfast is luxurious though!

Leisure Self

10/10

Exceptional

28 Jun 2025

Kevin

Great place! Nice staff!

2/10

Poor

25 Jun 2025

Sophia

First, the bathroom smelled like rotten piss and had rust in the corners. On the second day, the smell worsened. We brought the issue to the front desk, and they offered air freshener. It wasn’t effective, and the smell remained in the room. We informed the front desk again and asked for a room swap, but were told there were none available. Instead we were told to shower on another floor and return to our original room to sleep, which was an unreasonable request for three young girls late at night. We refused and they offered a suite, but when we entered the room, we were greeted with giant hand prints on the wall, which frightened us out of our wits. Out of pure fear, we rushed out of the room and returned to the front desk where we refused another offer for a bigger suite. Instead of risking our sense of safety, we decided to return to our original room where we were prevented from showering due to the extremely unhygienic conditions. Not to mention, the pillows had yellow stains on it, making it unusable and forcing two people to share a pillow. The slippers also had visible debris in it. The cheap price may be tempting, but it’s’ not worth it if you want a comfortable stay. I would definitely not recommend this hotel.

Leisure Friends

10/10

Exceptional

22 Dec 2024

Todd

Great hotel.

Leisure Self

10/10

Exceptional

30 May 2024

Adham

Very good

8/10

Excellent

09 Mar 2024

MACKENZIE

Quite Good, Peaceful, Quiet, and Efficient.

Smooth, comfortable stay. The rooms were a bit dark and the bed a little uncomfortable. But, it is typical for hotels of this class as was the buffet breakfast. Overall, an enjoyable experience. I would stay here again.

Business Partner

10/10

Exceptional

28 Jun 2023

Wei-Lung

Very friendly staff.

10/10

Exceptional

10 Aug 2022

Emma

People working there gave us excellent attention.

Leisure Family

8/10

Excellent

21 May 2019

Verified traveler

room is very comfortable, big and clean. Service was also good and staff was helpful. Breakfast was also great and there was a seperate area for IHG members.
Only thing about the hotel is that it is far from any shopping malls and no subway nearby. Have to take cab everywhere. Nearest food place is 15minutes walk away nearer to Holiday Day Inn express hotel.

8/10

Excellent

15 Mar 2019

samy

Too far from NECC

I was attending a trade show at the NECC and there was a free shuttle service in the morning but not in the evening. Plus found out better hotels at walking distance to NECC at same price so will not stay again

6/10

Pleasant

22 Dec 2018

Aseem

The staff has very little communication skill . Language was the biggest problem . Amex cars does not work in this property .
It’s in the middle of no where . Will never go back to this property .

6/10

Pleasant

17 Nov 2018

Sahilys

Stayed at these hotel because I was attending an expo at the NECC, which is very close and convenient. But, if you are interested in downtown and central Shanghai this is not for you.

Business Partner

4/10

Poor

03 Apr 2018

FERNANDO J

Overall Bad Experience !

My welcome and checking was disastrous. The Reception desk staff do not speak english well and reception manager was rude to me and even raised his voice. The worse welcome I have ever had ! Room Service was ok but each time I needed to speak to 3-4 people before placing an order. The Concierges ( I met 2) were great ! at breakfast it is difficult to order simple things like scrambled eggs as the cooks do not understand english. My stay was a bit stressful due to the language barrier and bad service on the 1st day at check in. When I called the reception desk on my last day to order breakfast in my room, for about 35minutes , the reception staff kept on hanging up the phone in my ear as they did not understand me. The Duty Manager on the day of my check out was helpful and gave us free breakfast. The room temperature in our room was 26degrees one day. We were sweating. I asked for someone to check it but was told to open my windows and was sent a fan ! If you do not speak Chinese, I do not recommend this hotel !

Family

8/10

Excellent

23 Mar 2018

JackNgee

Nice hotel but not easily accessible by public transport. Internet speed was miserable.

6/10

Pleasant

04 Mar 2018

CHIN SIAN

Clean and comfortable hotel

Clean and comfortable hotel, though the location is not in midst of shopping amenities. Nice indoor heated swimming pool and the gym is well equipped too. It’s worth mention that the Chinese restaurant on level 2 serves nice Cantonese dishes.

8/10

Excellent

04 Jan 2018

Christopher

Good hotel in a busy part of Shanghai

Went to see the most popular sights of Shanghai, very impressive. They clearly need to do something about the pollution which seems to cover at least a 50 mile radius of Shanghai

10/10

Exceptional

24 Dec 2017

Christopher

Very good

No problems, very good & friendly hotel........................

8/10

Excellent

16 Oct 2017

Markus

Good hotel

Not much around, close to exhibition center & airport

8/10

Excellent

11 May 2017

Kelly

Business trip for Shanghai

the hotel is very nice, bed also very comfy, but room service (food) is horrible, I ordered some noodles and soup, and both were extremely salty, not China salty, but they drop a can of salt kind of salty. service are good, location is ok. close to exhibition center.

10/10

Exceptional

16 Mar 2017

Verified traveler

Overall the hotel was fine, but pest problem

We were there for a trade show and I was allocated on the 9th floor and some of my colleagues were on the 7th floor, one of my colleagues change room immediately after stepped into the room as he saw a mice in the room which have happened to another colleague of mine as well who stayed on the same floor. All of them then changed room to another floor but just couldn't believe it happened in a four star Holiday Inn. They should have a better pest control ??? Besides that it was a reasonable stay with helpful staff and services.

8/10

Excellent

18 Dec 2016

Richard

Good value if you need to be in this part of town

It's out in the suburbs - beyond the metro - so probably only a place to stay if you need to be in this neighbourhood (I did). Fairly new, and good quality for the price.

Although my booking through Expedia didn't entitle me to IHG Club privileges, at check-in the staff upgraded me anyway. The room was above normal Holiday Inn standards. The next day, there was fruit selection in my room, which apparently is for Platinum members - I am nowhere near Platinum, so this was another added bonus.

8/10

Excellent

16 Jul 2016

Richard

We were there for a family wedding.

Family

10/10

Exceptional

16 May 2016

Steven

Great location for access to Shanghai Convention

This hotel is perfect if you are in Shanghai for the convention center. They offered shuttle service to and fro. The hotel is very nice with good breakfast option and a decent gym.

8/10

Excellent

13 May 2016

Stefano

A good choice close to the NECC expo centre SH

Offers a very good standard, breakfast was over the expectation, same goes the sports areas

8/10

Excellent

05 Apr 2016

Verified traveler

a good biz hotel near Hongqiao

new facilities, good room services, taxi accessible

Family

8/10

Excellent

21 Sep 2015

Yuen Yee

Nothing to eat outside the hotel.

8/10

Excellent

13 Sep 2015

Verified traveler

overall

ok

10/10

Exceptional

04 Sep 2015

Verified traveler

People watching in China

I was on the 10th floor and I loved the big windows to sit and drink my tea and watch the people coming and going in the nearby intersection.

10/10

Exceptional

31 Aug 2015

Brett

Awesome Hotel

Awesome stay ,Hotel was great,very well managed and organised
Neighbourhood situation was not good, but we were there for business...
For the international exhibition we attended it was excellent
All by taxi ,no metro or bus service available
Will stay again for sure here

8/10

Excellent

26 Jun 2015

Verified traveler

Business

Business travel- nice clean hotel, surrounding area was nice. Breakfast was good

10/10

Exceptional

31 May 2015

WG

A pleasant stay

I stayed at the Holiday Inn Shanghai West for 4 nights. Check-in was a tad time consuming, but I found my room spacious, clean, and quiet. The restaurants, gym, and other hotel services were very good as well.

8/10

Excellent

18 May 2015

Verified traveler

Reasonable Hotel in Shanghai

Very good room condition and friendly staff. But very poor neighbourhood infra.

10/10

Exceptional

07 May 2015

K

china 2015

Stayed for business twice in April and May...Very comfortable and friendly hotel. Try and get a room with a dedicated shower.

8/10

Excellent

21 Apr 2015

k

Shanhai west holiday inn

Stayed for 10 day's recently. No complaints.

6/10

Pleasant

17 Mar 2015

Verified traveler

Very comfortable hotel

Far away from the city

Family

8/10

Excellent

20 Feb 2015

Jiang

Overnight Business stay

Hotel is well decorated, room is large and clean. The staff were friendly. Check-in and out was a breeze.

The negative is about the neighborhood. There is nothing around. The hotel does offer a free shuttle to take you to subway station or other restaurants and stores nearby.

10/10

Exceptional

02 Dec 2014

DOWNUNDER TRAVELLER

Bes t ever

I was so impressed with this hotel and its staff that I wrote a two-page letter of appreciation to the Manager. EVERYONE...from the door men, the receptionist, the waiters in the restaurant, were most hospitable and consistently so. I had internet problems and upon reporting the to the receptionist, she sent an IT specialist to my room when I returned from my working day. I give this hotel staff top marks and the best I have experienced in the seven hotels I have stayed in in china.

10/10

Exceptional

23 Nov 2014

Verified traveler

Comfortable and yummy

There isn't much around here, and the taxis don't want to go there from downtown Shanghai without cajoling, but it was a lovely sleep and great breakfast.

8/10

Excellent

02 Nov 2014

Gary

Good business hotel

Hotel room is very comfortable and kept very clean. Staff is very friendly and helpful. A bit far however from good restaurant outside of hotel.

8/10

Excellent

16 Mar 2014

Greg

Great Place!

Has the look, feel, and amenities of a much higher end hotel.

8/10

Excellent

31 Oct 2010

Angela

Very nice but too far from city center

The hotel is very clean and the room is spacious. However, the hotel is about 10 minutes shuttle ride to the Metro station. It is not very convenient since the shuttle schedule is limited. We had to take a taxi from the Metro station back to the hotel at around 9:30 pm because the area around the Metro station doesn't appear to be safe and we didn't want to wait 20 minutes for the shuttle bus.

Partner

10/10

Exceptional

23 Mar 2026

Pui Kwan

我每年都會定期入住，每次服務態度都非常好，員工親切友善，房間非常舒適，以後一定會繼續入住！

Business

8/10

Excellent

13 Nov 2025

Tohru

very good