DoubleTree by Hilton Shanghai Hongqiao

China , Shanghai
Shanghai, 1118 Gaojing Rd, Qingpu District
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50 reviews shown

10/10

Exceptional

09 Jul 2025

Yang

great

Leisure Pet

6/10

Pleasant

18 Oct 2024

Kamin

Too dark rooms, no restaurant and bar for the evening, language barrier, many of the staff doesn’t speak english.
From a Hilton hotel I expect more

The good thing is that this property is near a nice street with many restaurants and coffeeshops.

The breakfast buffet is poor comparing with other hotels

10/10

Exceptional

10 Oct 2024

michael

Will stay here again. Clean and good breakfast and dinner options.

Business Self

8/10

Excellent

11 Mar 2024

Hamid

Very clean, English speaking employees, good amenities. Near restaurants walkable. Near Shanghai national exhibition center. Rooms are comfortable but on the smaller side.

Business Partner

10/10

Exceptional

31 Mar 2023

John

Good mixed of restaurants within walking distance. Friendly staff. Especially Marilyn Xu who is kind and helpful to us. She is very knowledgeable and have all the answers we consulted. Very impressed.

Business

8/10

Excellent

05 Oct 2021

Family trip

The hotel is well designed and stylishly furnished. Our overall experience was great. However, breakfast and other meals were definitely not up to standard and does not love up to expectations. Service in general was amateur and could be improved (no concierge, no assistance with luggage, no valet parking etc). The waking street adjacent to the hotel is a great supplement. Plenty of restaurant options there.

Friends_and_family Family

10/10

Exceptional

20 Nov 2019

Chris

First time, wonderful experience. I'll definitely come back.

Business Self

8/10

Excellent

15 Nov 2019

Matt

The internet was good.

Only a few people spoke english, making it difficult to communicate

Business Partner

8/10

Excellent

01 Sep 2019

Pushpa

Shanghai Fair

All was good

10/10

Exceptional

09 May 2019

Verified traveler

Very new hotel in a new area. Very convenient for the NECC where I was attending the China Cycle show. They had a shuttle bus to the show each morning which took 10 minutes (although it was not advertised anywhere). No idea if they offered a return pick up service as that wasn’t advertised at all either. It’s a simple 30 minute walk or 10 minute taxi ride though.

Rooms are modern, well decorated and well maintained. The Japanese style electronic toilet was a nice quirky feature. Beds are very comfortable and tv has a couple of good quality English channels including HBO. WiFi is reasonable speed most of the time, but can get slow in the evenings.

On site restaurant served the best western breakfast I have ever had in China so that was a nice surprise. There is also a selection of good quality restaurants within 5 minutes walk of the hotel serving lunch or dinner. Some good bars too. The lobby bar in the hotel is ok, but you have to ask at reception to get served.

The hotel gym and swimming pool are in a separate building at the rear of the hotel and are again modern and well maintained.

Overall a great hotel which I will definitely stay at again whenever I visit the NECC.

Business Self

10/10

Exceptional

24 Apr 2019

Eric

Great new hotel near Hongqiao train station. If you need to stay in the Hongqiao area this is a great choice!

6/10

Pleasant

20 Dec 2018

Supanee

Generally is ok but some comments as follows:
- Auto door at main gate is temporary close causing some inconvenience when I was with big luggage, having a person to provide assistance temporary at entrance will be great
- Distance from hotel to nearest metro station is too far for walking, only 2 trips shuttle bus is too less, as foreigner to get taxi during rush hour from metro to hotel is not easy, plus bad smoking smell all taxi, I don't like taxi, having more frequent & flexible transfer hotel-metro-hotel will be great
- Almost no restaurants nearby hotel, eating at hotel every day is very boring, I am looking for more variety of food at hotel

10/10

Exceptional

03 Dec 2018

Paul

Good option for exhibition centre

Hotel is conveniently located for the exhibition centre. Rooms are new, and staff are helpful. A good option for business trips in this area. Would happily stay again.

10/10

Exceptional

01 Dec 2018

Paul

Convenient location for exhibition center.

We like to stay here for the Automechanika grade show. Hotel facilities are well maintained, and the staff make an effort to be helpful.

The executive lounge is a good option. Overall hotel offers good value.

10/10

Exceptional

19 Oct 2018

Klaus

ITMA Asía

Excellent and professional service. Also most of the front desk staff speak good English

8/10

Excellent

05 Oct 2018

Verified traveler

good hotel

10/10

Exceptional

03 Oct 2018

Verified traveler

Convenient, modern and clean

Attended a trade show at the Shanghai Exhibition and Convention Centre and stayed at the Melia which was modern and conveniently located 10 minutes away by taxi. It is clean, great breakfast and enjoyed a massage at their in-house spa.

10/10

Exceptional

25 Sep 2018

Manuel Hernandez

Nice and comfortable quiet hotel west of the city

Very new and comfortable hotel convenient to reach the exhibition centre. The staff go out of their way to help, only draw back is that there is not a lot gojngbon around the area and Metro station is near the exhibition centre

10/10

Exceptional

11 Aug 2018

Verified traveler

Highly recommended

This hotel was built in 2017, so everything is still very new. I was arranged a king-bed room on the 7th floor, facing the main street. The room is spacious, modern, clean, well equipped and designed. You don’t need to bring electronic adapters because you will find all major types of sockets in it, plus 2 USBs and a wireless speaker. The flat TV can be paired with smart phones. The bed is comfortable but the pillows are a bit too soft for me.

Apart from the hardware, I want to mention about its software (service). Most of the staff whom I met during my 4-day stay were friendly and helpful. Many of them initiated conversation and/or help, and I felt so welcome. Special thanks to Jenny Ye, Customer Experience Manager, and Jamie of F&B, who have been so kind to take care of my requests efficiently and professionally. Don’t get me wrong, I would like to emphasize that the overall service was very good, not just Jenny and Jamie. I am so impressed about this.

I have had breakfast, lunch and dinner at the restaurant (the only restaurant in the hotel), and I was happy with my food, except my steak which was overlooked. (I ordered medium but it was served well done.)

A shopping complex with shops, restaurants, bars and a massage place is just 100 metres from the hotel, but I think it’s only 40-50% occupied. So there would be more to be opened. I had a massage there one evening, which was very nice.

Will definitely come back.

10/10

Exceptional

01 Aug 2018

Jennifer

Great hotel near NECC

Great price for a good hotel near NECC. They were super helpful with Taxi's and their breakfast buffet had tons of options. Would definitely stay here again.

8/10

Excellent

16 Jul 2018

Verified traveler

My recent stay at the Melia Shanghai Hongqiao

I was not disappointed when i arrived at the hotel. Staff were very welcoming and helpful after a very long flight. Prior to arriving i had emailed the hotel in relation to airport transfer and this was dealt with expeditiously and professional. The transport arrived as planned at the airport and i was quickly taken to the hotel.
The hotel is ideally placed for the large exhibition and convention centre. I attended at the exhibition centre and the taxi cost approximately 20 cny ( roughly £10 )
The room at my hotel was gorgeous and probably one of the most comfiest beds i have ever slept on. Tea, coffee making facilities in the rooms are great. There is a pedestrianised area around the corner and this area is being developed but there are already a couple of bars where you can get a drink and some reasonable food at a reasonable price. The staff ( especially Kenneth ) who works in reception were so helpful and did all they could to make my stay enjoyable. I would definitely recommend this hotel. You cant go wrong if you want to stay relatively near the Exhibition and Convention Centre.

10/10

Exceptional

12 Apr 2018

Roland

Great Experience

Good Experience, Great Service, Peaceful Location in busy Shanghai close to Convention Center.
The Level with very helpful staff like Nancy Wei makes a business trip so much more relaxed.

4/10

Poor

17 Mar 2018

Kunihide

Needs Step up

Front Desk services and communications needs step up
Room was not made even advising them. Night before and 7am Before leaving hotel
Credit card deposit NOT returned despite 5-Days AFTER check out

10/10

Exceptional

07 Dec 2017

James

A great place to come to stay!

I stayed here for six nights while in Shanghai for business meetings and being able come “home” to the Melia each night was very comforting.

The facility is very new, not even a year old, and everything is still like new. The rooms are all well-appointed in terms of furnishings and linens, and the room is quite spacious. Large TV with a half-dozen or so English channels, but I used the JBL bedside clock radio and paired my phone for music. Outlets are plentiful and will accept a US-style plug (just make sure your device will handle 240v) and one USB port by the desk. Blackout shades, great pillows, too! Internet speed was acceptable.

Great shower and plenty of hot water - just don’t drink it. Bottles water provided at no charge. Hardwood and marble floors carry sound and I occasionally could hear the upstairs guest in her high heels. Walls are a bit thin, too, as I could hear the next door guests phone in vibrate mode.

Staff very friendly as well as helpful and accommodating - Front Desk Manager Tina was a standout, going above and beyond to assist me.

If the weather is nice, it’s within walking distance of some small shops and dining. Looks like an attractive new street mall has just been completed and is awaiting tenants. That has the possibility of being other shopping/dining options in the near future. If attending a race show, you could walk to NECC, too, on a nice day.

8/10

Excellent

28 Nov 2017

Verified traveler

Nice and new hotel. Location was a little far though

10/10

Exceptional

15 Jun 2017

Victor

Great Experience

The general manager and concierge were most helpful. Al staff were very friendly and most happy to help in making me feel comfortable and welcomed. Hotel is brand new and all fittings were perfect and nice.

8/10

Excellent

10 Mar 2026

Gabriel Ernst

Room was clean / breakfast ok, but not like an average 5 Star hotel in China / receiption was every ok

4/10

Poor

05 Feb 2026

yuhsun

飯店非常老舊，早餐也不好吃

Business

10/10

Exceptional

21 Apr 2025

Oscar Rodolfo

Good

Business

2/10

Poor

23 Oct 2024

Bernardo

I order a taxi To Shanghai AirPort of hongoiao and they explain wrong to taxi, so the taxi tole me to the train Station … so ungry and upset , China it is not easy…. So stupid the support from the hotel

Business_and_leisure

10/10

Exceptional

03 Jun 2024

jonathan

Me gustaría regresar pronto,

Leisure Self

10/10

Exceptional

22 Mar 2024

AGRONITRO

Perfect hotel and very kind staff. Toilet with water is wonderfull as we use in Turkey.

Business

10/10

Exceptional

06 Dec 2023

YOUNGJUN

나쁘지 않았습니다. 룸서비스가 안됩니다. 위치가 공항과 가까워서 좋아요.

Business

10/10

Exceptional

12 Mar 2023

Dario

Hotel estremamente elegante, colazione varia e molto ricca con ampia scelta fra cibo cinese e occidentale. Ho avuto il piacere di conoscere il general manager, una persona davvero squisita. La zona commerciale pedonale attigua offre diversi ristoranti di buon livello.

Business Self

8/10

Excellent

28 Oct 2019

Jacob

Very nice hotel in a very nice area. Great fitness room which is really needed when traveling on business.

Business

10/10

Exceptional

15 Oct 2019

Jennifer

很開心還有提供巴士去地鐵。
服務專業。
我先生6點去游泳，救生員馬上在旁陪伴。

10/10

Exceptional

19 Aug 2019

I-yi

飯店非常不錯
服務也很好
但是中國的房客素質不佳，晚上十點還吵，游泳池也吵
歐美房客多且安靜

10/10

Exceptional

23 Jul 2019

Verified traveler

部屋はとても広いです。残念のは防音は良くないです。

Friends_and_family Family

8/10

Excellent

03 Jun 2019

Takahashi

部屋が広く、きれいでした。

Business Self

10/10

Exceptional

13 Apr 2019

Verified traveler

Limpieza y servicio excelentes, el personal súper amable, el desayuno muy rico y completo

Leisure Family

10/10

Exceptional

25 Mar 2019

Verified traveler

Toplage, sehr gute Sauberkeit, schöne Zimmer. Englisch Niveau des Personals muss verbessert werden

Business Self

10/10

Exceptional

17 Mar 2019

kay mang

Very relax! Will definitely stay again!

住在這可以沈澱心情.... 歲月靜好！

8/10

Excellent

06 Mar 2019

Verified traveler

とてもきれいきれいで、ウォッシュレットがあるのがうれしい。

Business Partner

6/10

Pleasant

03 Mar 2019

Verified traveler

서비스 개선 필요

출장때문에 4일동안 숙박했다.
호텔은 깔끔했고, 호텔룸은 깨끗하고 넓었다.
담배 냄새가 나지않아 좋았다.
그런데 서비스는 별로였다.
출장중에 냉동고를 사용할 일이 종종있는데 보통은 리셉션에 얘기하면 보관할수 있는 방법을 찾아주곤 했다. 그런데 여기는 식당에 직접 부탁하라는 말을 했다. 고객편의 서비스는 좀더 개선이 필요하다고 생각한다.

8/10

Excellent

25 Dec 2018

Verified traveler

Air con cannot be adjusted. Room is too hot & I have to open the window to reduce the temperature

10/10

Exceptional

18 Dec 2018

MISIM

Very very nice!!!

업무상 기차를 이용해야 해서 홍차오 기차역과 공항 가까운 호텔로 선택한 것인데, 택시로 20분거리에 있다. 호텔은 전반적으로 깨끗하고 넓었으며, 룸컨디션 또한 훌륭했다. 조용하고 쾌적하고 침구 퀄리티도 좋아서 숙면을 취할 수 있었다. 호텔 바로 앞에 레스토랑&바 거리가 조성이 되어있고 스파와 꽃집, 은행등 편의시설도 들어와 있어서 매우 편리하다. 도보 7분 거리에 까르푸도 있어서 과일이나 간식 사다먹기 좋았다. 호텔 규모에 비해 조식도 훌륭한 편이었으나, 과일은 좀 비추. 직원들 매우 친절하고 서비스도 훌륭했다. 다음에두 자주 이용할 계획이다.

Family

10/10

Exceptional

03 Dec 2018

Pin-Shu

It’s a very nice and chic hotel

10/10

Exceptional

27 Nov 2018

Verified traveler

Quite good value for money hotel

Free shuttle bus is a plus.
Very good and various breakfast.
Good fitness ans wellness.
The main issue is about noise, due to you can hear other people.

8/10

Excellent

02 Nov 2018

Patrik

Lyxigt hotell till bra pris

Hög kvalitet och bra service till mycket bra pris. Närområdet under uppbyggnad med en restaurang- och affärsgata. En hel del var redan klart med flera restauranger med olika utbud alldeles i anslutning till hotellet.

8/10

Excellent

29 Oct 2018

Verified traveler

예약 지불을했엇는데 예약금액만 됬엇던거고 그금액은다시 카드로들어온다했습니다.
그리고나서 호텔가서 호텔에서 또 결제했네요 ... 예약금과 같은금액이지만 그금액으로 결제한줄알았는데 이점 참고했으면 좋겟습니다.