Name: Novotel Trabzon
Address: Cumhuriyet Mah. Kasustu Beldesi Yomra, 1, Trabzon, 61250, TR

2/10

Poor

13 Jul 2026

Ferit

Saçma pahalı otel bile değil

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Ali

It was a lovely stay. Thank you.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Fathima

The hotel claims to be 5 star but lacks amenities and the room was hot, it was ok! I wouldn’t deem it 5 star

Partner

10/10

Exceptional

03 May 2026

Özgür

Clean room good view and garden shops nearby

Self

2/10

Poor

26 Apr 2026

Murat

Odalar çok kötü

8/10

Excellent

29 Aug 2025

Ceren

THE ONLY GOOD THING IN THE HOTEL WAS ADEM, HE HAS BEEN A STAR, THE HOTEL IT SELF IS DIRTY, AFTER A CERTAIN TIME HOUSEKEEPING DO NOT DELIVER TOILET PAPER OR WATER. RECEPTION ARE SUPER RUDE. ROOMS ARE SMALL AND THERE ARE ANTS IN THE BATHROOM WILL NOT RECCOMEND

Leisure Partner

10/10

Exceptional

03 Jul 2025

Verified traveler

Hotel has swimming pool, suna, steam room and Gym free to use for guests, I really enjoyed it and all such facilities were open from 7am to 10pm so plenty of time to relax and enjoy all of them. Breakfast was delicious and so many options available. What really impressed me that Hotel management has a programme for special needs people individual to work in different departments, for example there was a special need waiter serving the guests during breakfast time, he was very pleasant and taking pride in his work. Amenities such as cafe, shops and restaurants were on walking distance

Cleaning can be improved, there were marks on sofas, and carpet, small amount of mould building up on tiles in bathroom

They charged extra for water bottles to be provided in the room, in my opinion water bottles must be free for guests

Staff at reception and in restaurant were helpful

Friends_and_family Family

8/10

Excellent

31 May 2025

Anirudh

Decent stay!

Leisure Family

4/10

Poor

20 May 2025

MUNAWAR

For the price we paid there were much more better hotel.

Leisure Friends

10/10

Exceptional

06 Dec 2024

Ahmed Abdulaziz

Very clean and welcoming staff. Located near a shopping mall and a Taxi station.

Leisure Family

10/10

Exceptional

04 Nov 2024

Ahmet

Adem bey, restaurant manager, was very polite and nice to us. We appreciated for his effort to serve us. He deserves more.

There is one missing of hotel, the TV on rooms, do not have internet connections and other smart tv applications application such as Netflix, Amazon Prime. When you stay at 5 star hotel, you expect this..

Rest are ok. We enjoyed during our stay

Friends_and_family Friends

8/10

Excellent

29 Oct 2024

Aesha Mohammed A

I enjoyed the stay .. thank you

Leisure Family_with_children

10/10

Exceptional

08 Oct 2024

Duraid

A very good costumer service

Leisure Family

10/10

Exceptional

03 Aug 2024

Anas

Excellent location with near-by included parking.
The suite was spacious, clean and modern.
I would like to provide a special mention of Bushra who was at the front desk as she was very friendly and helpful.

Leisure Family

10/10

Exceptional

28 Jun 2024

MOHAMMED

Shiva at the reception was creative in her dealings and had a distinctive and cheerful manner

Friends_and_family Friends

10/10

Exceptional

05 Jun 2024

Mahmood

Very good choice for anyone

Leisure Family

2/10

Poor

30 May 2024

Elwalid

?

Partner

10/10

Exceptional

20 May 2024

SaadBaher

The staff were helpful

Leisure Family

10/10

Exceptional

30 Nov 2023

Tota

The property was good and the room was nice and clean, the view was very nice, however the service is not good there was no body to help us bringing the baggage upstairs we had to drag it ourselves. No special offers were provided as a VIP member.

Leisure Partner

8/10

Excellent

26 Oct 2023

Hatim

Receptionist was very not helpful , aggressive , frown face

Leisure Family

10/10

Exceptional

27 Jul 2023

Francis

The staff was great and the food was great! This place is top shelf!

Leisure Self

4/10

Poor

08 Jul 2023

MASHAEL

Not clean hotel

Leisure Family

10/10

Exceptional

11 Jun 2023

Mirza Zarraq

Excellent stay/resort.

Stay was lovely. Very friendly, professional and accommodating staff. Hotel facilities were great. And the rooms were very clean. Would be better with more English speaking staff, though.

Friends_and_family Family

10/10

Exceptional

15 May 2023

mustafa

The location is great hotel clean sea view beautiful close to the airport and mall The chefs were outstanding we really enjoyed the food was delicious please let the chefs and their master chef know how we enjoyed their food

Leisure Family

6/10

Pleasant

06 Oct 2022

Ahmed

They gave us smoking room instead of non smoking which we booked. We asked them to change the room and they agree. Dinning services need to improve in the restaurant the staff not managed to help because of too many people but less staff.

Leisure Family_with_children

8/10

Excellent

17 Sep 2022

Amal

Very nice hotel. Lovely person checked us in but management was not helpful or seemed willing to help with some questions we had

Leisure Partner

4/10

Poor

16 Sep 2022

Ibrahim

الغرفة صغيره ومافي تعاون وفطورهم حلو

Friends_and_family Family

10/10

Exceptional

15 Sep 2021

Mohammed rashid

Loved the property, location ,breakfast was fantastic, the room bed was comfort and facilities such as gym and swimming
But cleaning was not that good ,

Friends_and_family Family

6/10

Pleasant

07 Sep 2021

Zakwan

Nice ocean view
Room Capet bad
Need an upgrade

Leisure Partner

4/10

Poor

03 Aug 2021

Ghassan

First and last time to stay

It doesn’t worth to be 5 star hotel, their services are very poor and staff are very rude and looking for tip for any work they do. Really it was bad experience for me and my family to be in this hotel.

8/10

Excellent

31 Jul 2021

Verified traveler

Nice staff they are very helpful and nice . Rooms it’s clean .

Leisure Partner

2/10

Poor

25 Jul 2021

Maryam

Reception was horrible. Ambience was very bad.Overall a horrible experience from staff , simple request of iron to use they limit it for one to two hours and Knock the door multiple times to get it back , didn't expect this attitude from a hotel chain even boutique hotels have better courtesy !

Friends_and_family Family

6/10

Pleasant

22 Jun 2021

WALEED

The hotel staff were nice and good the location was good as well but the air conditions was terrible the room were too hot

Friends_and_family Family

10/10

Exceptional

11 Jun 2021

Mohammed

Great

Great hotel

Self

8/10

Excellent

27 May 2021

Qais

Last day spent in trabzon

It was fine but as value to money not due to the current situation of covid-19.which the Management was so carefully doing their best to maintain the guest with proper measures of protection.

The hotel needs a renovation since its getting old for its interior . which i believe the Management shall do it if they are in better economy as before the pandemic .

Friends_and_family Family

10/10

Exceptional

31 Mar 2021

David

Outstanding service team!!

The service team and the General Manager went above and beyond. Highly recommend this place.

Friends_and_family Family

8/10

Excellent

13 Feb 2021

Oktay

Comfort at Trabzon

Friendly welcomed

Friends_and_family Family

8/10

Excellent

24 Dec 2020

Mohamed

Good

The stay was good, the receptionist was very nice, and the room cleaning crew was awesome.
One problem: breakfast was not included in my reservation and when i went to eat, the menu price for breakfast was 40 and they charged us 65 each. A difference of 75 TL for three people. It all adds up. Recommended despite the hiccup.

Friends_and_family Family

6/10

Pleasant

04 May 2019

Mohammad

The room was very hot & no A/C

Family

4/10

Poor

29 Apr 2019

Mohammad

Good location but back satisfaction

No Aircondetion (only heaters)
The bed wasn’t clean

8/10

Excellent

19 Jan 2019

Eva

Pets allowed!!! YEY

Hotel accepts pets only one in Trabzon. It was super important for me. Thank you for that!

8/10

Excellent

06 Sep 2018

Abdulrahman

The final leg of our trip to Turkey. The hotel was very good.. Personal should be good in English for foregin guests.

Friends

8/10

Excellent

20 Aug 2018

Verified traveler

The music sound was too much from noon until 10 pm

Partner

10/10

Exceptional

30 Mar 2018

jafar

location is very good
breakfast was wonderfull
employees were very poliet

6/10

Pleasant

16 Oct 2017

brittany

Hotel close to Black Sea without the view

The amenities I got for almost $90/night wasn’t very pleasing. The AC didn’t work but the place was kept clean. Paid about $17 for breakfast which is fine, but the food wasn’t good. Wi-Fi was slow. Only stayed two nights so overall rating is OK.

6/10

Pleasant

31 Aug 2017

Hassan

Nice but!

Every thing is fine but Internet connection was bad and irons are not available all times

8/10

Excellent

12 Aug 2017

Medhat

good for couples

normal. have a nice beach.

Partner

2/10

Poor

03 Jun 2017

Verified traveler

Outdated hotel

I would never stay in this hotel... the location , romm cleanness, smell, facility..... all very bad.

4/10

Poor

22 May 2017

Verified traveler

Novotel = No Go Hotel

Dripping roof, constant buzzing in bathroom, kids running and screaming in hall all night, hidden entrance, obnoxious valet. Breakfast was good though!

Partner

8/10

Excellent

30 Apr 2017

Verified traveler

Close to the beach

Nice location.
Small room
Near to a mall and airport.

10/10

Exceptional

05 Jun 2016

Verified traveler

Nice hotel.

It was very nice hotel with great location near to the black sea.

6/10

Pleasant

01 Jun 2016

SAIF

Research better/more affordable alternatives

Highly priced with a €15 per person breakfast that we didn't try - more than 100 Turkish Liras for two people, in a city where you can have a very good lunch including appetizers, drinks and deserts at a very nice and popular restaurant for less than 50 Turkish Liras for 2 people.
The carpet was dirty and had stains. The bed and the rest of the furniture looked clean though.
Room service did a poor job changing our towels and washing the glasses and utensils we've used the night before. I called reception and the room service manager came over, apologized, took care of the situation and brought us some fruits which was very nice.
We didn't get a sea-view room and got a street/mountain view room instead, which was still nice in my opinion.
The hotel has a beach which is nice.

Partner

8/10

Excellent

19 Mar 2016

Verified traveler

The location is wonderful. The food was amazing

The place is quite close to the airport. The srrounding is lovely. The food was super tasty. Easy access to the highway. On the other hand, the furniture is quite old and the rooms needs some attention. Overall , it's nice hotel

8/10

Excellent

26 Feb 2016

Verified traveler

There was some confussion about the content I bought and the info they received but the hotel staff was very helpful in solving the situation and giving the best comfort.

8/10

Excellent

08 Nov 2015

OMAR

NICE HOTEL AND VIEW

Partner

10/10

Exceptional

01 Nov 2015

amazing

Close to outlet

We and my family was our first time at Novotel Trabzon and we all enjoyed Trabzon spicialy staying st novotel hotel

10/10

Exceptional

08 Jun 2015

Verified traveler

Nice Hotel

I had a pleasant stay in this hotel , every things was perfect, Lobby, Room,Breakfast and the Location

8/10

Excellent

13 Apr 2015

Verified traveler

Very noisy environment.... must see to believe !

Well .. impossible to sleep .. doors are always open and close, people yell sometimes in the halls ... terrible for a 4 stars hotel !

6/10

Pleasant

02 Oct 2014

Verified traveler

Good stay with taking into account that the hotel is not worth this very high amount of price.

8/10

Excellent

29 Sep 2014

Verified traveler

On the beach. Reasonable sitting area with seaview

The staff are not so welcoming and are too few to take care of customers. The hotel hosts a lot of tourists and do not have a staff member to handle tour arrangements. I had to wonder which bus is mine and go ask the bus drivers.

Partner

8/10

Excellent

25 Jul 2014

James

Novotel Yomra

The hotel itself is nice and has the beach right behind it. It's the best hotel in the area. Trabzon is a good distance away, but you can catch a dolmus easily from the street in front. Taxi rides into the city center are about 20 lira. We enjoyed the stay and have no complaints.

Partner

10/10

Exceptional

16 Jul 2014

Verified traveler

Good hotel with nice amenities

I went in a family trip, it was a good experince especially in such relatively large hotel in the area.

10/10

Exceptional

07 Jul 2014

AlanC

Best hotel in Trabzon area

Dinner surprised us, it was better than usual hotel food and better than the surrounding restaurants in Yomra. The hotel itself was solid in terms of ambience and comfort, and location was good unless you wanted something in downtown Trabzon, but it's close to airport, downtown, and countryside, and next to a quiet little mall with a food court and a few shops if you need something.

10/10

Exceptional

02 Jul 2014

Verified traveler

The hotel very close to beach

Excellant for realaxing and near to airport. Also, center very close it.

10/10

Exceptional

13 Nov 2013

Verified traveler

Beachfront luxury away from city congestion

The location is a little removed from the congestion and only a 2 TRY minivan ride away from the city center. This makes the balcony view refreshing to wake up to. The staff was very helpful and pleasant. The vibe is very business-oriented, but the deal is quite good.

Partner

8/10

Excellent

23 Oct 2013

Jamelah

Nice family hotel

The best hotel in trabzon area, nice pool and beach. Good breakfast, freindly staff and neat rooms.

8/10

Excellent

02 Sep 2013

Verified traveler

Summer Hotel

the hotel has a great location near the beach. It provides special facilities to enjoy swimming in the black sea. Breakfast is nice but very crowded so the staff couldn't manage to clean the tables on time. nice outdoor terrace. We enjoyed our stay there.

Family

10/10

Exceptional

12 May 2013

Ahmed

My stay in Trabzon Novotle Hotel

My rating for the hotel is strong 4 star facility with 5 star staff service. The staff were very welcoming and helpful. One distinguished person is Murat who was providing excellent job at the hotel convenient shuttle service.

8/10

Excellent

03 Oct 2012

Bruce

Excellent choice for an American traveler.

Dinner in the restaurant was a surprise - truly excellent, and moderately prices! OTOH, breakfast was overpriced.

Room was basic contemporary, but clean and comfortable.

8/10

Excellent

29 Jul 2012

Verified traveler

Good hotel

Food was great, wait staff was great..Good location.

8/10

Excellent

27 Jul 2012

Verified traveler

Good hotel to stay

The food was excellent, wait staff were very nice. The hallways were very hot.

6/10

Pleasant

25 Sep 2011

Hussam

COULD be perfect!

We entered the \"superior\" hotel room (with sea view) we reserved, & found that the room LOOKS perfect - especially with the wonderful wide view of the vibrant (walking-distance) Black Sea. We kept balcony door open to enjoy sea breeze; but couldn't sleep at night due to SO many mosquitoes!! OUR EXPERIENCE WOULD HAVE BEEN PERFECT IF THE ROOM HAD A BUG SCREEN. Other than this (major problem), everything about the room was perfect - it's clean, well-designed, spacious & comfortable. The hotel also has some decent sport facilities: a small/medium indoor pool, with a gym containing all the essentials. We found the phone rates are extremely high. The hotel's FOOD is THE BEST we've had in Turkey... & there was a variety of food choices due to a mall being around 100m away! The free shuttle bus is also great - with nearly hourly trips to another mall, and the airport - upon reservation. From our experience, there isn't much to go to very near to the hotel, but the hotel has arranged for daily tour buses with travel agents. We've had some bad experiences arranging for tours with the receptionists (who contact the agencies for hotel guests); however, with some arguing/escalation, the issues were resolved. Our focus was sight-seeing, & we found several amazing attractions 1-3 hours (by car/bus) away (i.e. Aydar, Samula, Uzungol, etc), & the tours helped enjoy these at affordable rates. Room service / housekeeping was good & prompt, tho we could only go to a mall for urgent laundry.

Family

10/10

Exceptional

02 May 2011

Simone

TRABZON NOVATEL

The hotel, staff, rooms and food were all excellent. The only downfall to this excellent experience is the location, which is about 10kms out of town and requires a taxi. That said, there is a shuttle to the airport (about 3 kms) and also a free service to the Forum shopping centre. I would happily stay again, and the restaurant is easily the best Trabzon has to offer.

8/10

Excellent

07 Dec 2010

Cem

Good service

Hote is in a very good condition and the staff is very friendly. Nice sea view but it's far away from the city center. Though, I think a good choice for this location.

Family

6/10

Pleasant

04 Aug 2010

Ghaith

Best hotel

Recommend hotel