The Nest Hotel Suffol

2/10

Poor

02 Nov 2025

Yolanda

The room we got looked like it was being redone just the bed which still had plastic on mattress underneath the sheets two flat pillows and we were put in between working crew men was told we could not change rooms and only hot clean towels once and had to go get them we had a 6 day stay.. would not recommend

Partner

4/10

Poor

28 Oct 2025

Gloria

Yes

2/10

Poor

15 Jun 2025

John

Room was very sparse. No furniture besides the bed. Bed was very thin and more like a futon. Two thin pillows, when we asked for more we were told no. The pool was not open and had we known that we would not have stayed there. It was not a good experience and we will not stay there again in the future.

Partner

4/10

Poor

07 May 2025

John

There was a space for closet, but no rail to hang anything up. No shower soap or shampoo. Only a pillow each for two people. They were so thin it was not possible to get comfortable.

Leisure Friends

2/10

Poor

17 Mar 2025

Nick

Unsatisfactory

Absolutely horrbile conditions. Nothing like hotels.com showed on there webpage. Run down motel not hotel, locks on door were broken and missing parts. The whole place reeked of smoke

8/10

Excellent

16 Aug 2024

James

Affordable

2/10

Poor

29 Jul 2024

James

The place was rundown, outdated and not well maintained. Not adequately supplied with basic necessities that you would expect. There was evidence of roaches, also. The establishment’s condition wasn’t anywhere near what was depicted in the ad.

Leisure Family

2/10

Poor

25 Jul 2024

Ellen

There were bugs and flies in room. The towels were threadbare and only one bath towel. We requested 2 double beds and got one King

Leisure Partner

6/10

Pleasant

11 Jul 2024

James

Complicated

2/10

Poor

30 Jun 2024

Leon

I would never recommend anyone to ever stay at this place. By far the worst place I have ever booked to stay at. The staff is rude. The pictures on the website don’t look anything like the actual place. I wasted money because the place was so dirty the sheets and pillow cases was yellowish the beds had bugs on them and the property manager act like that was normal. Please don’t waste your money to go here

Leisure Family_with_children

2/10

Poor

09 Jun 2024

Carla

There was absolutely nothing that appealed to me about this motel. I would not have stayed here one night if there was anything else available in the area. But there were no rooms anywhere because of graduations, etc. The hotel looked NOTHING like the picture! The room had no soap, a half roll of toiletpaper and the most threadbare towels i have ever seen...i would not even use them to line a dogs crate! This property had people hanging around on bakconies, overflowing trash bins in the parking lot, and a pool that was not available and algae green. If this is the type of property that expedia uses, then i will take my chances and NEVER use them again. If i had been by myself, i would have gone somewhere and slept in my car... This property should be shut down!

Leisure Friends

10/10

Exceptional

03 Jun 2024

Shiane

pool wasn’t open

2/10

Poor

30 May 2024

Crystal

Nasty

They had roaches the pool was dirty nothing was good about this hotel

Friends_and_family Family

2/10

Poor

21 Apr 2024

Crystal

The room i was given had a door that had been kicked in and didn't even close all the way. There was blood on the sheets of both beds.

Leisure Pet

2/10

Poor

21 Dec 2023

Matthew

Dirty, roaches, no lock, can go on but yeah bad stop.... Unless u have to

Business_and_leisure Self

10/10

Exceptional

12 Sep 2023

Janice

will stay again. The night clerk was very friendly and professional.

Business Self

2/10

Poor

29 Aug 2023

Bryant

Horrible dirty nothing like in the pics roaches disgusting

2/10

Poor

01 Mar 2023

Anita

Most horrible place I’ve ever stayed in 70 years of life. I would NEVER stay there again. If it weren’t for the fact that I had to attend a funeral, I would not have stayed.

I will tell EVERYONE I know what a terrible place it was and Expedia endorsed it.

Never will I use Expedia again!!!

Family

4/10

Poor

10 Feb 2023

Joan

Safety bar in shower broke, no hand towels or wash clothes in room, supposed to be a non-smoking room; but pillow smelled of smoke. holes in wall in bathroom, door didn't have security bar. Understood that the owner had run out of money when upgrading this facility.

Leisure Family

4/10

Poor

26 Nov 2022

Steven

Free ROACHES with every stay!

Roaches, roaches, roaches!! Dirty shower curtain with either blood or skid marks, mattress still had factory plastic on it so it felt like we where sleeping on a giant diaper, one super thin blanket. The pillows where so thin we decided to buy our own at Wal-Mart. All the furniture was mismatched, some drawers missing handles, lamps and fixtures without light bulbs, seriously I could go on and on. We had planned for 2 nights/2 rooms but left after our first night due to \"free\" roaches that came with our stay. The only good thing about this place was the endless hot water in the shower with world's smallest complimentary hotel soap.

Friends_and_family Family

2/10

Poor

22 Nov 2022

Verified traveler

The room had roaches and bugs in it. No toilet paper. Pillows were nothing. Hated the plastic on mattress made it hard to sleep. Sheet wouldn't stay on the mattress. No where I would stay again.

Friends_and_family Family

2/10

Poor

16 Oct 2022

Earline

The property had roaches and other black bugs crawling around & when you asked for a different room the gave it but it had the same problem roaches shower dirty they didn’t want to give a refund

Business_and_leisure Partner

2/10

Poor

30 Sep 2022

Donna

Gross

Found a bug in the air conditioning unit. Was not happy with that. Had reserved room for 3 days, checked out after day one. Went to a Hilton.

Friends_and_family Family

4/10

Poor

05 Sep 2022

Susan

We have stayed at this property for 10 years due to it's proximity to family. It's an inexpensive hotel compared to the rest. Through the years we have seen the put in new flooring and painting, making this a better place. However, this year, we didn't even stay. Turned on the lights and the cockroaches scattered on the floor and about 10 on the walls. In the other room we'd reserved, there were about 15 in the drawers. We went out to the front desk and said that we want our money back. The front desk was nice about it (and not really surprised, it seemed) and printed off refunds for us. Unfortunately, we won't be going back to give it another try. We're done.

Leisure Family

2/10

Poor

14 Aug 2022

ashley

This property should be condemned. The room we were put in had no blankets, no pillows, the fridge was in the middle of the room. It was dirty, full of dead bugs and smelled like smoke although it was a non-smoking room. We ended up leaving 5 minutes after checking in.

Leisure Family

2/10

Poor

17 Jul 2022

Verified traveler

Don’t a place to stay

It appeared that the room was recently renovated and they just put some furniture in it the night lamp was only 6 inches high. The shower curtain rod would not stay up. There was no trash can or bath mat. And bugs

Friends_and_family Family

8/10

Excellent

15 Jul 2022

Jeanne

Hotel room door did not close properly
Two ofthe lamps on one side os the room did not work
There was no trash can

Business Self

2/10

Poor

15 Jul 2022

Geneva

The stairwell and passage to the unit were filthy. The unit door was almost impossible to open from outside and inside. Plastic under sheets. No internet access in room. No TV channels. Beds very sloppy. No toilet paper holder. This is no longer a Travellodge—just a run down, nameless motel with terrible management. Left without staying the night and will stop credit card payment. Shame on Expedia for listing this dreadful property.

Leisure Family

2/10

Poor

20 Jun 2022

Dhara

Room door has no lock and room has lots of rochers

Leisure

2/10

Poor

01 Jun 2022

Alma

They gave my room away n had
Yo stay somewhere else

Leisure Family

2/10

Poor

31 May 2022

Kevin

Horrible stay!

I reserved a King size room. When i arrived the person at the front desk gave me a room with two double beds in it. I went back to the front counter and complained. So they changed my room to a supposedly king size bed room. When i opened the room door it was a full bed on a king sized frame. I was very unhappy with the room. Also when i went to lay down to do to bed there was a roach crawling on the bed. I will never be staying here again and nobody else should either. I would like to be refunded my money, because its totally unacceptable to have roaches in a hotel room.

Self

2/10

Poor

30 May 2022

James

The hotel was dirty the lobby has a smell to it and that holes in the wall and roaches in the in the rooms

Business Partner

2/10

Poor

22 May 2022

Jess

Absolutely do not stay here weren’t allowed to use the pool the place looks under construction you can’t even tell its open at night there’s no lights the rooms were unfinished it felt unsafe and it was dirty I stayed there two nights never again. There wasn’t even a toilet paper holder in the bathroom so the toilet paper just sat on top of the toilet and I ran out the first night I was there since it wasn’t a full roll. the lights in the room didn’t work and it was so loud that you could hear people talking in other rooms I got woken up at 7 AM both days not what I want it for a vacation. And the staff didn’t seem to care at all. Would’ve loved to try and get my money back and find a different hotel but they cared so little it was obvious they were not gonna give us our money back and they didn’t care we had a bad time. There was an inch gap at the bottom of the door to my room as well I would call this place a motel and a crappy one at that.

Leisure Family

2/10

Poor

19 May 2022

Tiffany

Room was filthy. And certain horrible items were found in the end table. Would not recommend to anyone and will never do service with them again

Business Family_with_children

2/10

Poor

24 Apr 2022

Jeff

Don’t Stay Here

No mirror in the room. Not very friendly people working at the hotel. Had to move my trailer in the middle of the day due to resurfacing the parking lot. That’s not that big of a deal if not for the fact I was 1 hour away working and had to go back to move it. They could have let me known the night before. Overall not a very good experience. Will never stay there again.

Business

6/10

Pleasant

12 Apr 2022

Thomas

Property needs to illuminated at night with proper signage so that a driver can find it without the aid of a car navigator system. Hotel is basic but currently undergoing renovation.

Leisure Self

4/10

Poor

29 Mar 2022

Raymond

The property appears to have some renovations in progress, but the repairs etc.. look like they are not being done professionally. Also, our \"non smoking\" room smelt like an ashtray and the bedding had cigarette burns. I realize that the Travelodge brand is a budget brand, but pride can still be taken by the owners! Do not book this motel!

Business Family

6/10

Pleasant

26 Mar 2022

William Ballard

Heating system broke

Leisure Self

2/10

Poor

11 Mar 2022

Matthew

Extremely run down doors were busted up no soap bad smell ,very very run down

Business Self

2/10

Poor

02 Mar 2022

Raymond

This hotel is under renovation and should not be allowing guests to stay there. We had no mirror in the bathroom, TV didn’t work, no secondary security for our guest room door. General condition or the facility is poor. Do not stay here!

Leisure Partner

4/10

Poor

23 Feb 2022

Chris

Was disgusting

Business Self

2/10

Poor

05 Jan 2022

Agilay

My door didn't shut. And it's a motel so. Pretty not safe. The place did have a fresh coat of paint though. Also, the bed was unmade which in of itself is not a problem. But you gotta think they don't actually clean the rooms. But then again, my door didn't close so maybe it was a homeless person. All in all I can't recommend. But if you're staying in a place like this you probably aren't reading this so. Who's it for?

Leisure Self

6/10

Pleasant

03 Jan 2022

Christopher

Another case of getting what you pay for. They are trying to improve the place but I was very disappointed the rooms do not have refrigerators.

Business Self

4/10

Poor

01 Jan 2022

Patrick

The picture posted does not accurately reflect the reality. The motel was under a continuous state of construction, no mirror in the room, threadbare bath towels, no floor mat at the shower, no bath/shower amenities, two small thin pillows only on the king size bed, mattress retained the plastic wrapping, no coffee, iron or hangers in the room. Exhaust fan in the bathroom was missing (never installed). Door security bar broken.

Leisure Self

2/10

Poor

29 Dec 2021

Verified traveler

I never seen bed bugs alive n walking around inside of the plastic around the mattress. It's unbelievable how they wrapped the mattress instead of get rid of n pay for a major spray down or burn down. The sciencest need to see this

Self

10/10

Exceptional

20 Dec 2021

Natasha

Very comfortable and quiet was able to get a good night sleep.

Leisure Self

2/10

Poor

08 Nov 2021

Michael

Worst hotel I have ever seen. I am really surprised the health board hasn't shut it down. BUGS!

Business Self

2/10

Poor

02 Nov 2021

Jessie

The place had roachesso bad that i didn't sleep at all. When i woke up, the roaches were all on the walls!

Business_and_leisure Self

2/10

Poor

26 Oct 2021

Thomas

Bed was unconfertable, dirty, burn holes in sheets and comfeter. Toilet seat loose, bathroom had hairs all over.

Leisure Family

2/10

Poor

14 Oct 2021

Jason

Place a duuuump

2/10

Poor

11 Oct 2021

Zachary A

We entered to find an old lawn furniture table held steady with cardboard and matching lawn chairs. No toiletries or toilet paper or bathmat. Half hotel is abandoned and when our toilet started badly leaking forcing us to turn of water and not flush, they refused to fix or move our room.... not to mention the random crackheads knocking on our door 24 hrs. A day, over and over, for no reason at all....

Business_and_leisure Partner

6/10

Pleasant

19 Sep 2021

Susan

We have been at this property several times as it is on the way to our vacation and we only stop here to visit family. If it wasn't for its location, we probably would've found a better hotel. It's cheap, so that's fine, but it has steadily grown worse and worse through the years - and now it is steadily improving - that is good to see. The pool was finally open this year - but it never had been any other time, so we didn't bother w/suits. Our room has been redone - Nice fresh paint, new tiles. No garbage can, no mirrors, no soap. The biggest thing was there are 4 of us and they told us we had to use the 2 towels and take the dirty towels to the front desk to get 2 more for the other family members. That is ridiculous, but apparently they get ripped off many times. There wasn't a spare roll of toilet paper. No hand towels. This place does have potential.

Leisure Family

4/10

Poor

16 Sep 2021

Shannon

I had to go to the office several times cause my key card wouldn’t work. There was no fridge in the room. No mirror. Only one pillow. And when I went back to ask for another pillow. The guy couldn’t give me one cause his boss had just left with the key. The place was under construction. It was a mess.

Leisure Self

2/10

Poor

08 Sep 2021

Tristan

Health risk

Beyond nasty!!!! We booked it by the picture thinking it be a decent place. It says no smoking. I went to get the key and when he walked in I had to use my inhaler because the smoke smell was so bad. So I went to get another room it was the same way with mold all through it. I told my wife we ARE not staying here. It is unsafe for use and specially our kids and our newborn godson. We had came for his christening. We got our money back and found a different hotel. They did let us do that after a very long talk. I wouldn’t let my worst enemy stay there.

Friends_and_family Family

6/10

Pleasant

29 Aug 2021

Andrew

The door sticks and had to push hard to open. There was no table in the room the bathroom did not have a mirror.

Business

2/10

Poor

27 Aug 2021

Susan G

Worst hotel ever. No sign out front except one that says “motel”. Trashy surroundings. Bed has plastic still on mattress with only a flat sheet on it. No mirror or toilet paper holder. Slick floor. Once I was in the room I was too afraid of the outside to leave it. Wyndham should be embarrassed

Business Self

2/10

Poor

23 Aug 2021

Candi

It was not what was expected

Leisure Family

2/10

Poor

15 Aug 2021

Verified traveler

This is the absolute WORST! We didn't even stay the night! After we saw not only the run down facade but the room its self it was a deal breaker! Travelodge should be absolutely ashamed for putting their name and likeness behind such a dump! After this horrible experience I wont be patronizing any facility that bares the Travelodge name or likeness! My advice to Shareholders, owners or CEO of the Travelodge brand, You all might want to rethink your roll and position in the hospitality business period point blank!

Business_and_leisure

4/10

Poor

09 Aug 2021

Harold

The hotel was very dirty very very very dirty

Business

2/10

Poor

03 Aug 2021

Rose

HORRIBLE!!!

Horrible! There was a roach on the wall, no mirrors, the sink, toilet, and shower was dirty!! Overall, not a good experience and I will NEVER RETURN! I booked this place because I was traveling to a different state and needed to rest. Thank GOD i had my cleaning products and linen. DO NOT STAY AT THIS DISGUSTING DIRTY PLACE.

2/10

Poor

02 Aug 2021

Andrew

DO NOT

The front was just painted, looked decent. The room where to start? Door was messed up had to fight to get it to open. Holes in the wall by the door and in the bathroom. The smell knocked me on my butt it was so bad. The bed was disgusting with stains, food, bugs, etc. The walls were stained, being red it was like blood coming down. When we stepped outside for fresh air, we were offered hash and other drugs. The smell of weed just seeped into our room. Could hear everyone around us, so we had the tv on all night. Slept in very short cycles on top of the bedding, bed was also broken so we just sank. I can check off \"stay at a crack hotel\" off my bucket list.

Friends_and_family Family

2/10

Poor

05 Jul 2021

Verified traveler

This was to have been cancelled.

8/10

Excellent

26 Jun 2021

Verified traveler

The property is under renovation

Business_and_leisure

8/10

Excellent

25 Jun 2021

Verified traveler

T

Business Self

2/10

Poor

21 Jun 2021

Warrenda

Terrible room

The room was smelling and the floor was terrible. You should take this hotel off of your list. It was smelling like smoke at the front desk. We were supposed to have non smoking room, it smelled like smoke as well as mold.

We didn’t stay because of the conditions.

Partner

2/10

Poor

31 May 2021

Verified traveler

Disgusting. Do yourself a favor, and stay far away. I saw that it had bad reviews, but since we were just stopping along a long drive to sleep, I figured, \"how bad can it be?\" It's worse. Dirty, run down, bug infested. The room hadn't been cleaned at all. There was dirt and dead bugs on the floor. Bathroom was disgusting, tiles falling out and mold in the shower, stuff splattered on the walls- food? Blood? Body fluid? Who knows? The sheets were NOT cleaned. It looked like the bed was quickly just remade with same used sheets- there was hair and debris on and around the mattress. Reeked of old cigarettes. Deadbolt didn't work. Key didn't work- we had to essentially body slam the door to get in. I was scared to even use the shower or sit on the bed. I also saw no staff at all except one guy who I assumed was the owner.
I'm not picky, and I can sleep anywhere as long as it's clean. I've never left a bad review- but this place was absolutely appalling.
It was too late to get another place. Needless to say, we slept in the car. So we essentially got a very expensive parking spot, a terrible night's sleep, and a good life lesson- pay attention to the reviews. It really can be as terrible as people say.
Needless to say, we

Leisure Partner

4/10

Poor

30 May 2021

Verified traveler

The room was not Equip Properly...the Room was horrible...Nasty walls the bathroom was Dirty..the room that were Originally suppose to get..they could not get us in the door..So they Switch me at the last minute to another room..this was the worst Experience ever..I would never Recommend any one to stay there...

Leisure Family

2/10

Poor

07 May 2021

Verified traveler

The door was

2/10

Poor

30 Apr 2021

Verified traveler

This hotel is completely misrepresented on Travelocity.com. Travelodge should be ashamed to have this as part of their holdings. Do NOT stay here. I took one look, asked for a refund which was refused, and booked elsewhere. This is SKID ROW!!!!! Think I am exaggerating, think again. Trash in the gutters of the parking lot, the landings are FILTHY, dark, and many of the rooms are without locks or knobs. Shame on you Travelodge Wyndham and Travelocity. Shame.

Leisure Self

2/10

Poor

25 Apr 2021

Verified traveler

Terrible

Business Self

4/10

Poor

31 Mar 2021

Qui

Old

Friends_and_family Family

6/10

Pleasant

05 Mar 2021

Verified traveler

This motel was apparently under some sort of renovation and it definitely needs some TLC. Out of 3, only one lamp worked in my room. The room was clean and was fine for the short time I needed to be there.

Business Self

2/10

Poor

25 Jan 2021

Rick

Only used parking near entrance as rest of it were blocked as being paving. I had to walk long way to my room. Room was very bad shape: Bed warped, brown spots in main room and bathroom, no tub plugger, all out of date except Flat screen tv, fridge and microwave. Also just the big sign said Motel, not Travelodge. I think I would need my money back.

Business Self

4/10

Poor

20 Sep 2020

Verified traveler

hotel from hell. uggh !!

when first walked in I noticed their was no refrigerator, the beds were noticable different heights. when sit on the bed it was very stiff, uncomfortable and sunken in the middle. also the sink did not work and the latch lock was missing on the entrance door. the walls look dirty and the shower had stains and looked dirty and all. You couldn't pay me enough to stay there again.

Friends_and_family Family

2/10

Poor

01 Sep 2020

Bennie

stay away

It was a glorified transient hotel. It’s as simple as that. Nothing about this stay was good. A wrecking ball is in order. Thank you.
Ps- Roaches and no soap in the bathroom. I think they didn’t have clean towels but I disinfected myself with a hot shower at my next hotel. It really was bad. The bedspread was filthy. They should not be asking for a card hold for incidentals. That was a joke. I almost threw up in my room and was afraid to touch anything.

Business

2/10

Poor

17 Aug 2020

B

Disgusting property in every way. No soap, bad smelling, not clean at all

Friends_and_family Partner

2/10

Poor

16 Aug 2020

Troy

Very disappointing. AC worked well, that's the only positive. Property is very beaten down. Floors are in bad shape. Baseboard was falling off in our room, with exposed nails. We have small children so we asked immediately if someone could take care of the nails. We were told someone would be right up. No one came. We asked again later that night. \"Oh he got tied up and will be there in the morning\". Of course he didn't come. Same song and dance for the entire two day stay. No towels when we arrived. WiFi was terrible. Just a miserable experience. Terrible exterior lighting, very unsafe. Potholes all over the parking lot. Not worth the low rates.

Friends_and_family Family_with_children

2/10

Poor

08 Aug 2020

JD

Bed bugs decomposing death smell from the corpse in the room on the other side of the wall. No other room to move to. No refund.

Friends_and_family Family

4/10

Poor

19 Jul 2020

Antony

Roaches

Very dirty place with roaches.

Partner

2/10

Poor

02 Jul 2020

Courtney

Worse place ever do not stay here. Roaches in the room, hot water didn’t work, room was disgusting

Business Pet

4/10

Poor

07 Jun 2020

Verified traveler

Maybe again someday, will stay.

Disappointed stay. Lysoled the room myself, there was no soap in the room. Had to go to the front desk for soap and toilet paper. Just expected better circumstances since it is covid caution time.

Business

2/10

Poor

25 May 2020

Verified traveler

I am expecting to get a refund. I emailed you that I didn't receive the nonsmoking room I paid for. I was give a room for smokers. Although I paid in advance, they gave the room away for those who came on Friday and on Saturday decided to extend.
Awful and dirty room. Full of cigarettes smoke, dirty sheets and unbearable living conditions. Left the hotel before midnight.stayed on the street for a while until found a vacant place to sleep. Please issue the refund.

4/10

Poor

23 May 2020

David

The front the sky was very nice. But this place is filthy I didn't even want to stay here after I checked in

Partner

4/10

Poor

16 Apr 2020

Ezra

Travelodge give this hotel a makeover

This hotel looks like something out of a horror movie The bathtub was nasty and had a shower chair in the bathtub and the chair was dirty looking. The dresser draws was broken and hanging out of the dresser the furniture looked old and dated and the paint was horrible like a 10 year old painted the room. There was a couple of good things with the room my wife and i got a great sleep because of the large and comfortable bed and how the floor was covered in wood rather than carpet which was an excellent choice and the floor was really clean.

Friends_and_family Family

6/10

Pleasant

05 Mar 2020

no

No microwave or mini fridge. Good parking and nice staff though

Leisure Family

2/10

Poor

30 Jul 2019

philly

The pool had to much chlorine. The sheet where dirty and comfort look as if it should have been washed. The one positive is that they did not have bed bugs. The walls in room where dirty. The bathroom had a used roll of toilet paper. Never again !!!! Very bad

Friends_and_family Family

6/10

Pleasant

15 Jul 2019

Verified traveler

Staff is nice enough. conditions of the property are not up to par. but if you need a place to sleep then you’re in the right place.

2/10

Poor

12 Jul 2019

Jennifer

Bad

The hotel needs a makeover. It's in the ghetto. Needs security. Lights in the parking lot would be nice. Rooms were ok. Door security was lacking. Did not stay our last night.

Family

4/10

Poor

11 Jul 2019

Costina

Disappointing

There was bed bugs. There was no fridge and microwave in the room.

Family

2/10

Poor

08 Jul 2019

David

Filthy place

Family

2/10

Poor

04 Jul 2019

Verified traveler

Hotel was disgusting. Non smoking room smelled like stale cigarettes. Linens stained and burned. Room was not clean, piss and pubes on toilet. Just gross.

Friends_and_family Family_with_children

2/10

Poor

01 Jul 2019

Verified traveler

I didn’t like anything. Dead cockroaches. TV didn’t work. Cockroaches fell out of shower curtain into the tub when pulled back. Dirty tile /mold in bath tub

Friends_and_family Family

2/10

Poor

30 Jun 2019

Clay

Don't stay

Worst hotels from hell. Bugs in the floor, toilet seat broken, mattress that was sunk in the middle. Terrible night

Partner

8/10

Excellent

28 Jun 2019

Verified traveler

They were very accommodating after 1st room had issues to put us into another room. Then add the needed amenities. The rooms looked unfinished from being remodeled. But very comfy beds and spacious.
The pool closes too early especially when traveling with Children. The staff was great to help accommodate us and all needs and helped make out trip enjoyable. Would definitely stay again and recommend.

Leisure Family_with_children

2/10

Poor

26 Jun 2019

Verified traveler

The tv remote didn’t work the air conditioner panel was broken the toilet had to be plunged to go down the one bed had what it looked like had already been slept in had bugs in it the shower had a roach in it the door was stuck all the time no tissues in the holder no coffee pot no towels the
day after for showers we had to wait for them to do laundry no ice in ice machine “vacation from hell” there was also a large group of people in the walkways looked like a gang meeting

Friends_and_family Pet

4/10

Poor

07 Jun 2019

Verified traveler

Nothing unique. Liked the staff hotel was a little run down n maids were lazy

Friends_and_family Partner

4/10

Poor

04 Jun 2019

Verified traveler

Door lock was broken. Bed were clean and staff were nice. Just didn’t feel safe and secure, but had no major problems

Friends_and_family Family

2/10

Poor

01 Jun 2019

qua

pool was not open took all day to get help with my tv as it was not working young lady at front desk extremely rude and disrespectful

Business_and_leisure Family_with_children

2/10

Poor

22 May 2019

Verified traveler

Would not go back

My room was dirty when I walked in. The bathroom was as if they only replaced the toilet tissue and Nothing else. The towels that were offered where wrinkly and looked as if they have been used, and the refrigerator had been removed leaving a giant hole that was full of Tupperware and crumbs. When I asked if I could get a different room I was told all the other rooms were full.

2/10

Poor

18 May 2019

Verified traveler

I couldn’t check in properly because the internet mysteriously stopped working. So the gentlemen at the front seat asked to write my card info down and said he’d process it later. On my was to the room I was accosted by a stray cat who was clearly having a worse day than me. Side note- I hate cats. Upon entering the room, the first thing I noticed was the smell. When attempting to turn the lamp on, my hand got stuck to the switch, as there was a thick coating of a brown, sticky substance on the switch I hadn’t noticed. In a sleep-deprived daze, I made my way to the sink and the fresh supply of stained hand towels to attempt to wash it off sans soap (because who would think soap should be found next to the sink, right?) and found the source of the smell- the sink immediately backed up and released a smorgasbord of unknown materials into the basin. At least I knew I was awake, as every other step I took was greeted by the sound that dead insects make when you step on them. Not to be outdone by the floor, the bed also had dead things on it. I made the executive decision that I didn’t want to catch any diseases we thought previously eradicated in the US and requested a refund and the slip of paper my card info was on. I probably won’t stay there again.

Business Self