Name: Comfort Suites Suffolk - Chesapeake
Address: 5409 Plummer Blvd, Suffolk, 23435, US

8/10

Excellent

27 Jul 2026

Michelle

Only complaint is the shower (low pressure), wifi was sketchy & the curtain didn’t close all the way so you had light in the room all night. But comfortable room! Pillows and bed were super comfortable.

2/10

Poor

27 Jul 2026

Samariyah

This property has roaches and the front desk staff, in particular Oliver (if she provided the correct name), is rude and nonchalant. Spend your money elsewhere.

8/10

Excellent

26 Jul 2026

Gwen

Oliver at check in greeted us efficiently but also warmly! The room was spacious and comfortable. Loved the little minibar and extra sink. The bathroom, however, was kind of a disaster-- water pressure was terrible, fixtures were loose (shower head) or missing (towel hook), no body wash, a couple slip strips in the tub but it still didn't feel safe. Breakfast is definitely better than average for a hotel at this level. Overall would stay again but the bathrooms really need attention.

6/10

Pleasant

19 Jul 2026

Max

El desayuno malo. Y el aire no enfría bien

Partner

10/10

Exceptional

18 Jul 2026

JAM

M

10/10

Exceptional

12 Jul 2026

Nicholas

Close to several attractions and dining.

Staff was overwhelmed when I arrived

Self

10/10

Exceptional

11 Jul 2026

RAFAEL DE JESUS

Clean

Family_with_children

6/10

Pleasant

05 Jul 2026

Clifford

Hotel needs some updates

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Arthur

The room was clean and quiet but the I don't know if house cleaning was having a bad day but each time I passed they would make comments under there breaths that were loud enough to hear still like \" I should just take the stairs\". Besides that and the mini fridge working so so it was a decent stay.

Partner

8/10

Excellent

04 Jul 2026

Linda

Needs more luggage carts

10/10

Exceptional

01 Jul 2026

Carlton

Clean

Partner

10/10

Exceptional

01 Jul 2026

Tram

I would recommended

Family

8/10

Excellent

24 Jun 2026

aura

The Staff was very helpful, open to assist us in any way to make our time pleasant.

Partner

2/10

Poor

22 Jun 2026

Sandra

Check in at 3am have been traveling all night to check in my room and it wasn't clean, had to sit in the lobby after driving almost 6 hours. Then after cleaning the room she only made the beds, then had to get wash clothes and towels after waiting, look under the beds and it was trash under both beds.

Friends

10/10

Exceptional

20 Jun 2026

Peggy

We only stayed 1 night, wish it was longer. The beds were very comfortable. So much room and seating in the suite.

Friends_and_family Family

2/10

Poor

17 Jun 2026

carl

More water leaked from faucet than actually came out of the shower head. Definitely not close to Suffolk downtown.

Family_with_children

2/10

Poor

14 Jun 2026

hirenkumar

Ok

4/10

Poor

09 Jun 2026

Karen

Booked a wheelchair accessible room with 2 queen beds and sofa bed. Given a king bedroom that was not wheelchair accessible. I was traveling for a doctor’s appointment and in a wheelchair with my caregiver.

Friends_and_family Friends

6/10

Pleasant

03 Jun 2026

Elisha

The rooms were spot cleaned not. I always clean my rooms when I check in. Mold in the bathroom lots of hair and debris on the floor around the beds, fridge wasn’t clean. All the surfaces were dirty. Pool did not look clean at all. Breakfast was okay.

Friends_and_family Family

8/10

Excellent

31 May 2026

dwight

Everything was oky only problem I had is that I had to go to the front desk and ask for towels and wash clothes

Friends_and_family Family

8/10

Excellent

27 May 2026

Diane

Everything was really good staff were very helpful food was ok

10/10

Exceptional

26 May 2026

Danisha

The room was clean

Family_with_children

2/10

Poor

25 May 2026

Cordero

We will never stay at this hotel again. We were extremely disappointed in our experience. We drove 13.5 hours from Alabama to Virginia just to walk in and be welcomed by the smell of cigarettes. Then we get our room and it feels moist in the air. I kept looking at the AC unit trying to figure out what was going on only to see that mold was growing on the curtain the AC was blowing on. My wife kept mentioning something was weird because even with her allergy medicine her breathing was an issue. To my surprise I ended up asking for her allergy medicine as well. We also saw clumped dust or dirt on the floor from the AC unit.

I notified the staff of the AC and mold problem, they apologized and put us in another room. There was wood patches on multiple doors, mold around the shower faucet, hair in the shower and in the soap dish on the sink, and when you turn on the vent fan in the bathroom the cigarette smell was overwhelming.

We went to visit family just to come back at night and not be able to access our room. After going down 3 times about our card they finally came to assist, noting the battery on the lock died and they would fix it tomorrow. Not to mention consistently going out to a parking lot of people smoking and hanging out. On our last night we hoped to get sleep and were woken up at 6 am to fire alarms from someone smoking in their room (we overheard the firefighters). We immediately packed and decided we had all we could take. Never going back.

Friends_and_family Family

2/10

Poor

25 May 2026

Ginette

This hotel should only be used for emergencies. The only great thing was the breakfast — it was excellent — and the staff taking care of the breakfast area were amazing. They deserve a raise because they are the ones keeping this hotel running.

The room itself was horrible. There was loud noise coming from the refrigerator all night, making it very hard to sleep. The bathtub in the bathroom was rusted. I reported it to the staff, and they came to look at it, but simply said, “Oh, that’s not going to come out,” placed a towel in the tub, and left without offering to change our room. Also, be aware of possible bedbugs.

There were bloody stains on several towels. Housekeeping and laundry staff should inspect towels properly before reusing them for new guests. The air vent looked like it had not been cleaned in years, with black dust blowing out that could easily be inhaled. I had small children in the room, which made this even more concerning.

I checked in on Friday and stayed until Monday, and during the entire stay no one came to clean the room or exchange towels. There was also a strong smell of marijuana and cigarettes throughout the upstairs hallways. One woman even lit a cigarette inside the breakfast area.

There was much more wrong during our stay. I would not recommend this hotel and will not be returning.

Family_with_children

10/10

Exceptional

25 May 2026

Chameaka

Comfy

4/10

Poor

12 May 2026

Virgil Morgan

Water for the shower was not hot. Bathroom and room not clean. Staff was okay. This Hotel should be a Motel 6.

2/10

Poor

10 May 2026

Tammie

This hotel is a one start hotel should only be used in an emergency…

10/10

Exceptional

03 May 2026

Aundrae

The room was clean, comfortable and spacious. The breakfast was great and made our stay enjoyable. We definitely would stay here again.

4/10

Poor

03 May 2026

Kelly

First room we got had boogies in the bed? Switched rooms bathtub had brown stains had to put a towel down to shower, the fridge was making a noise and it froze our food.

Family

10/10

Exceptional

25 Apr 2026

Briana

Love this hotel

Partner

10/10

Exceptional

17 Apr 2026

Lewhatt

Staff were friendly and room was clean.

Partner

10/10

Exceptional

14 Apr 2026

JUDIANNE

Breakfast was good. Staff was good room was pretty clean. They were nice. It was a good location.

2/10

Poor

13 Apr 2026

Cheryl

The room seemed fine at first glimpse. I booked because it had a jacuzzi and a pool. The jacuzzi had a sign “out of order” and the water in the pool was cold. The business room that had a computer was old and outdated—windows 8.1. We asked about the light in the business center room, the staff couldn’t get it to turn on and just walked away. The food in the breakfast room was not fresh. One of the bagels had a quarter sized spot of mold. My friend took some of the prepared food and was sick the rest of the day. Many of the electrical outlets didn’t work. Some were pulled right out of the wall. I had to pay a $100 deposit that staff said would be refunded in 7 to 10 business days. Nurses at the surgery center where we had to go was aware of this place and said everyone knows nit to stay there. Too late for me but please DON’T make the same mistake.It wasn’t cheap either—I paid $130.

Friends_and_family Friends

6/10

Pleasant

11 Apr 2026

Colleen

Clean room

Friends

6/10

Pleasant

11 Apr 2026

Gidaltine

Staff was pleasant and the breakfast was good. However, the rooms were outdated, weren’t properly cleaned and the furniture was broken in and scratched up. Wouldn’t recommend to anyone staying for more than one night.

Family_with_children

10/10

Exceptional

10 Apr 2026

Horace

It great

Partner

8/10

Excellent

03 Apr 2026

Brandee

It was nice

10/10

Exceptional

28 Mar 2026

Chelsea

Everything was nice

Partner

10/10

Exceptional

26 Mar 2026

Bailey

Stinks, not a good area.

6/10

Pleasant

25 Mar 2026

David

Room was clean but the bathroom is small for two people at the same time. We were on the fourth floor and the bathroom sink water pressure was low and water took awhile to become hot. The shower was great. Only Issue was not enough luggage carts for the hotel.

Family

2/10

Poor

24 Mar 2026

Monica

I don’t usual do reviews however I would love to help anyone avoid the disaster that I encountered at this hotel!
Facility…literally filthy!!! Spilled food and drinks throughout the lobby, breakfast room, and elevators. Cigarette burns and stains on the carpet and furniture in the room. The entire hotel smelled horrible! There was a big crawling near the microwave!? I was literally scared to sleep but had no where else to go.

Front desk staff… young kid rude with zero answers or concern. Hot tub ice cold!? Pool dirty! Random children all over the hotel all hours of the night with no adults in sight!? No clue why??? I booked the room for me my husband and my son but was told they had no extra pillows for the sofa bed. My son had to use his coat folded up as a pillow!? 😢 shower was cold then hot then cold again!?

This place need to be shut down and I wouldn’t recommend it for my dog! Worst hotel experience ever! We could it get outta there fast enough…

Family_with_children

8/10

Excellent

22 Mar 2026

Sarina

Room was clean. Bathroom shower pressure was horrible took forever to get shampoo out of hair. Room was very good size and close to coast guard base to see our son.

Family

6/10

Pleasant

18 Mar 2026

Edee

Convenient location with food and shopping close by. Decent gym. Dirty hot tub. Fairly clean room with some worn out areas. TERRIBLE coffee available only 6-9 am. Mediocre breakfast. Aristotle at front desk was very courteous and helpful.

Family_with_children

10/10

Exceptional

16 Mar 2026

Carlton

Great stay

10/10

Exceptional

14 Mar 2026

Kyera

Yes

Self

10/10

Exceptional

13 Mar 2026

Rana

Nice stay- Clean

Self

10/10

Exceptional

08 Mar 2026

Kathryn

Room, bathroom, and bed were clean! The curtains were great at blocking out all the light. The area is quiet other than sirens from emergency vehicles going to the hospital across the road. Friendly front desk and breakfast staff.

6/10

Pleasant

04 Mar 2026

Rodney

Half of equipment not working/ Three ice machines only one working 5th floor

Partner

2/10

Poor

03 Mar 2026

Christina

Upon arrival the hotel was dirty and needing maintenance we checked in went to our room and it was not cleaned. Opened a door for the fridge and there were roaches. There was crumbs on the couch and looked as if there was no cleaning done we went back to the front desk told them we are not staying. They called the manager to let them know. We drove 6 hours it was 12:45 am and this was not what we wanted to do have to go find another hotel.

2/10

Poor

28 Feb 2026

Rasheedah

The room wasnt met for customers. They was still corking the bathroom shower, their was cleaning products on the sink and a metal top meant to be on the wall was on the bathroom sink as well. There was also a rowelbon the floor. I immediately called to inform to request a changed room and there where none available. So we slept uncomfortably not knowing if the room had been cleaned. The person was extremely positive as she said she would inform the manager so I would get a refund. The next mor ing I followed up amd she was also positive stating they were probably overbooked as the room shouldnt have been available to guests. She told me I had to go thru expedia for my refund through. So hopefully that happens. The breakast was very tasty through.

10/10

Exceptional

25 Feb 2026

Kenyetta

My experience was very pleasant

10/10

Exceptional

25 Feb 2026

DARIA

NO COMPLAINTS !!

8/10

Excellent

21 Feb 2026

Shalisha

Staff was accommodating. Bedding could have been changed and better breakfast

2/10

Poor

20 Feb 2026

Deonte

They gave me the wrong room and for a attitude with me

Partner

10/10

Exceptional

20 Feb 2026

Anthony

Great location and very clean room.

Friends

6/10

Pleasant

08 Feb 2026

Trinica

The room was in ok condition, we noticed it was a roach or two in the bathroom and by the refrigerator area . The only had 1 cart in the whole hotel that was being occupied by other guest . My door key worked at none of the other facilities like the pool etc. I went to the front desk and the customer service clerk told me that the doors to those facilities sometime malfunction, but she could unlock it for me if I wanted her too.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Wayne

The room was clean and the staff was super hospitable. Enjoyed the stay very much.

Business Family

10/10

Exceptional

25 Jan 2026

Arlisia

Clean nd quite

Partner

10/10

Exceptional

22 Jan 2026

teresa

room was clean and staff were ok.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Mitch

The room was nicer and clean and the food and service was great!!!

Self

4/10

Poor

19 Jan 2026

Mary

The staff was great. The place is dirty. Old. Nasty. The room keys did not work. Every time we left our room we could not get back in. We wasted so much time struggling with the door and returning to guess services for assistance. Just horrible. The bed mattress was old and worn out, we sunk into the middle of the bed and it was a very uncomfortable 2 nights. Again the staff was good but sadly cannot recommend this location

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Joe

Quiet and comfortable

4/10

Poor

12 Jan 2026

Charleen

The associate that checked us in was very helpful and polite. However, so many things were broken, not working and overall not safe. The handle walking into the hot tub was incredibly wobbly and unsafe for anyone using young or old, there’s problems with the door entry fobs. It took us about 10-20 swipes to get into our room every time and the attendant/associate was having a difficult time with the master key getting into the pool area.

The beds were very comfortable and it was quiet, which was nice. Thank you.

Leisure Partner

6/10

Pleasant

07 Jan 2026

Dorinda

The continental breakfast could have been better

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Nathaniel

Nice stay and clean

10/10

Exceptional

23 Dec 2025

Roy

Wonderful

Leisure Family

8/10

Excellent

08 Dec 2025

Chandra

Staff was great as usual

Business Family

8/10

Excellent

03 Dec 2025

Jamarys

clean room frecuently

Family

10/10

Exceptional

28 Nov 2025

joanne

Very nice room.bed was super comfortable

10/10

Exceptional

25 Nov 2025

Ann

The person behind the counter was courteous and very helpful, the room was clean, there were plenty of towels and toiletries

8/10

Excellent

11 Nov 2025

Tim

Desk Staff did not have uniforms on in the evening or the morning,but courteous and helpful

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Kristie

The room was very comfortable!

Friends_and_family Family

2/10

Poor

06 Nov 2025

Michael

The check in staff was extremely rude. For the incidental charge, I wanted to give cash, so I would get it back in the morning. He refused to take cash.It made me put it at my card and told me if I didn't.I couldn't stay the night

8/10

Excellent

02 Nov 2025

Adeyinka

Good

8/10

Excellent

29 Oct 2025

Muhammad

The best thing was the pool and jacuzzi! It’s one of the things I look for when traveling.

Partner

10/10

Exceptional

27 Oct 2025

CHARLESTON

The room was perfect can’t complain

4/10

Poor

26 Oct 2025

Melissa

Room was not good
No shower curtain and when I called for one I was told I could get it from the front desk and put it up myself
Water pressure was low
Exhaust fan didn’t work

Leisure Family

2/10

Poor

25 Oct 2025

Karen

The property was very unclean, they had to redo the key cards several times for us to get into our room, finally booked us on different floor. Not one clock in room had correct time, the building itself needs to be renovated.... fear there may have been bed bugs . Will never book with comfort suites again

8/10

Excellent

24 Oct 2025

William

Ok

Leisure

6/10

Pleasant

19 Oct 2025

Gregory

No hot water. No wifi.

Business

6/10

Pleasant

15 Oct 2025

Alisa

Stay was comfortable and quiet. Nice location… away from the congestion of traffic.

Business

10/10

Exceptional

12 Oct 2025

Renee

The beds where extremely comfortable, the room was a nice size.

6/10

Pleasant

07 Oct 2025

kenya

Breakfast area was not clean

Business_and_leisure Partner

4/10

Poor

06 Oct 2025

Katie

The Elevator Only One Was Working. It Was Dirty, It Was Slow. Had To Wait For Help At The Front Desk Every Time. Checking in and checking out. Only one ice machine worked and that was on the second floor. It was hot in the hotel, The pool area, the bathroom didnt have electricity couldnt use the light or the dryer for hands. The room we stayed in wasnt clean the way it should have been. Hard looking either rocks or something on the floor. Dirty spoon under the nightstand.

Leisure Partner

8/10

Excellent

06 Oct 2025

Valerie

Nice, clean and large room. staff was very friendly and professional

Friends_and_family Family

6/10

Pleasant

02 Oct 2025

Murle

Didn’t use any amenities . Thought it was odd I had to pay a 100.00 deposit for the room after I paid for the room online. Didn’t like the bait and switch cost for a room !

Business

8/10

Excellent

29 Sep 2025

Rebecca

Hotel shows age.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Christina

Clean room,

4/10

Poor

24 Sep 2025

SHANNON

Needs Maintenance

The staff was friendly and check in was good. The room door had been previously broken and not fixed very well. Unsafe in my opinion.
Overall not a terrible stay as the room was clean.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Kayla

Nice

8/10

Excellent

21 Sep 2025

Mary

Hotel room was clean but looks outdated and has some wear and tear. Bed was very comfortable. No issues with noise from other guests. Water pressure in shower wasn't great (it might have been an eco-friendly shower head).

Leisure Partner

8/10

Excellent

13 Sep 2025

Gary

The hotel was clean and quiet. The staff was accommodating and nice. Good for breakfast was okay. The ease to get other places was excellent for my visit.

Self

2/10

Poor

11 Sep 2025

jailyn

door didnt lock felt so unsafe

4/10

Poor

10 Sep 2025

Christopher

Icky

The room was musty, smelly, and the bathroom floor was gooey. We were staying to be in close to the hospital for surgery next day. Can't prove it but we think that floor might have caused an infection. Should have planned ahead and found a better place.

Partner

4/10

Poor

09 Sep 2025

Rebecca

Unsafe conditions

I brought my daughter to see a concert and decided to head down the night before, as soon as I stepped foot in the shower, I slipped and fell due to how slick the shower floor was and the less than adequate safety measures on the floor. I called the front desk to inform them as I had a gold all sizes lump on my eyebrow and knew I would probably need medical attention. The front desk lady was very apologetic and had me take pictures of my face to email and said that the manager would be contacting me. I’ve not received any type of communication at all so I’m guessing they don’t take safety issues very seriously.

Friends_and_family Family

8/10

Excellent

08 Sep 2025

Himanshu

Contrary to some other reviews they had solid breakfast options and the room was clean and quiet, good soundproofing. Only slight downer was that during checkin had to wait for over 10 minutes for staff, but other then that it was a good stay.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Lola

Very Friendly. Breakfast was great. Many options for dining about 1 mile down the road.

Leisure Family

8/10

Excellent

05 Sep 2025

Joanna

Front desk clerk very personable.

Leisure Family

4/10

Poor

04 Sep 2025

Ann

Surprised deposit

We were not told before hand about the deposit

Partner

6/10

Pleasant

02 Sep 2025

Cyndia

We stayed in a king size suite and it was clean and well stocked, ie towels. It was interesting that the lobby, elevators, hallways, etc were not clean.
We stayed for five nights. There is a sticker on the bathroom mirror that says room service will be provided after the third night. We stopped at the front desk to make sure of this since we needed towels and TP. After getting someone to come to the desk we were told that we were not having room service that day and it was too late to add it (it was 1030am). We asked if we could at least get new supplies and was told that would be fine. When we arrived back that night there were no towels, etc. We called the front desk and then went down to get them.
There was never anyone at the front desk. When we stopped there we had to yell \"Hello\" several times before an employee came out. At check out this morning, the same thing happened. The gentleman that handled the breakfast area was sitting in the lobby. He asked if we were checking out. He then said we could leave our key cards on the counter and asked for our room number. As we were about to walk out the front door, the front desk person finally came out.
And while I know we weren't spending a lot of time in the parking lot, it was filthy. There were hundreds a cigarette butts all along the front of the building.
Based on other reviews of this hotel, we were very surprised by all of this.

Leisure Partner