Glass Light Hotel & Gallery, Autograph Collection

10/10

Exceptional

05 Apr 2026

Jessica Trinette

Outstanding!

8/10

Excellent

21 Mar 2026

Shania

The moment we pulled up we were greeted with the the most friendly vallet attendant. The front desk staff was very pleasant and helpful as well as we were not sure where to park the car at first but one phone call to the front desk aa she noticed us parked and assured us we were in the right spot. The check-in was easy. We were given our keycards and we went up to our room on the 7th floor. The rooms was very clean and spacious. I always like to look around the room before unpacking. I did have to request for some fresh sheets as one the beds sheets had stains. They brought them up within a few minutes later. As i was about to place the new ones on i noticed stains on those as well. I just gave up and slept ontop of the clean comforter. The shower/bathroom area was nice. The room itself was nice and bright with all the modern touches. We did not use the gym.

Family_with_children

10/10

Exceptional

05 Mar 2026

Michael

Wonderful

4/10

Poor

01 Mar 2026

Tanya

I cant suggest this hotel. My husband and travel a lot for work and pleasure. The Autograph collection of hotels usually provides a higher level of customer service and a bit of luxury. Sorry to say, the Glass Light in Norfolk is not it. The woman at the desk during checkin was unfriendly and when she assigned us to a second floor room, I asked the chances for one on a higher floor. She immediately got defensive and said the other rooms were not clean yet. When I asked if they would be ready at check in time 4pm, she told me she couldn't guarantee that. Huh? So I have a reservation and check in starts at 4 but....?? Then she belligerently asked if we were going to wait, this unknown time frame for the \"chance\" at a higher floor room. My husbsnd had work call to prep for, so we took the second floor room. It was not properly cleaned, so while he sat in his meeting, I used the cleaning wipes to clean the counters, bathroom and walls (yes there was some stain on the wall).
The room was missing a chair for the \"desk\" and the table for the rocker chair. The room was not cleaned by housekeeping any of the 4 nights we stayed although we requested it. They gave us new towels -by our request and we had to ask for toilet paper. The room was also very dark and limited lighting for a hotel named Glass Light. The location is fantastic and the bar is great. Just don't stay there. Valet is a mess too. It was just so disappointing as Marriott Silver patron and frequent traveler.

Partner

10/10

Exceptional

27 Feb 2026

Mark

EVERYTHING was great ! The room was very clean, the staff was very friendly and helpful with a few personal situations. We loved our room location and view of the city (corner room) The bed was SO comfortable ! I can't say enough about the restaurant, their staff and menu as well ~
We had an event at Norfolk Hilton The Main for the weekend, however SO glad we chose to stay with Glass Light Hotel instead. We thoroughly enjoyed the art collection throughout the hotel and next door ! Great atmosphere all the way around ~

Partner

10/10

Exceptional

25 Feb 2026

Jamiil

Yes

Partner

4/10

Poor

17 Feb 2026

Ariane

Bad experience with one of the front desk staff but beautiful hotel otherwise!

Partner

10/10

Exceptional

14 Feb 2026

Cody

.

Leisure Partner

10/10

Exceptional

12 Feb 2026

kirsten

Great service, nice Gym and loved the bathroom

10/10

Exceptional

08 Feb 2026

Alicia

Lovely room, extraordinary stay ~

Partner

4/10

Poor

08 Feb 2026

Endia

The heat in our room did not work properly. At check in the heat was off and the temp was 65F in the room. We immediately turned the unit on and it took 30 minutes to come on then turned off after only 10 minutes. We called the front desk and they said they would send someone up. Took a while but the system eventually came back on and then the maintenance guy finally showed up. He said it would take about an hour for the room to warm up due to no insulation in the outside walls. The first night the heat seemed fine. The second night, we woke up and the room was back at 65F. We also called the front desk for fresh towels or second day there, an hour went by and we had to call down again. 30 minutes later, still nothing. My husband had to end up going down to get them and she gave him two washcloths and two hand towels instead of full sized. Will not be returning anytime soon if ever.

Partner

10/10

Exceptional

25 Jan 2026

Laura

Lovely decor and layout of the room. Nice workout room. Everything was very thoughtful. Great stay.

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Tara

Great staff and comfortable room

10/10

Exceptional

20 Jan 2026

Angelo

Everything about the hotel is fantastic. The staff, the room, very clean

10/10

Exceptional

20 Jan 2026

Kenya

Great

10/10

Exceptional

11 Jan 2026

Kathleen

The staff at the hotel was excellent. The room was clean and comfortable.

Leisure Family

10/10

Exceptional

11 Jan 2026

Amanda

Fantastic hotel with beautiful rooms and an incredible restaurant. The glass exhibit is lovely. The hotel is a perfect getaway.

10/10

Exceptional

07 Jan 2026

Terrence

The rooms looked amazing

Leisure Partner

6/10

Pleasant

06 Jan 2026

Jalen

The return vent on the HVAC unit was not properly sized and all night when it turned on and off I could he the vent get sucked up and dropped back

10/10

Exceptional

01 Jan 2026

Craig

Beautiful glass museum integrated into the property. Rooms are definitely 5 star level.

Partner

10/10

Exceptional

26 Dec 2025

Kelli

Staff was awesome

Leisure Partner

10/10

Exceptional

21 Dec 2025

Jazmin

Always enjoy my stay here. Staff are always nice and accommodating.

Self

4/10

Poor

14 Dec 2025

Juan Miguel

I was disappointed on the room I booked. I booked 1 king bed and as soon as I walked in the room it was a 2 queen bed. This is an overnight gift to the newly wed. I am disappointed.
I paid what I booked and it’s totally different.

Leisure

8/10

Excellent

13 Dec 2025

Elizabeth

Everything was wonderful except the bed was really firm so my husband and I both couldn’t sleep well and woke up with sore backs unfortunately. That and the AC shutting off, making the room very warm overnight added to the discomfort. Everything else was a dream!

Partner

10/10

Exceptional

06 Dec 2025

Jasmine

The double room was super spacious, hours for the museum + dinner were perfect, breakfast was hot and delivered to our room. Over all the staff was 10/10

Leisure Friends

10/10

Exceptional

06 Dec 2025

Pamela

Room was spotless, stylish and perfect location in Norfolk!

4/10

Poor

22 Nov 2025

Perrsha

second time staying here but will most likely be my last. the hotel is starting to seem run down. i stayed in room 609 and the remote was so overused it was almost impossible to use and change the channels. also my sink was leaking the whole time i was there. at first i thought it was my negligence, but then later figured out the sink was leaking and saw the tape they’re using to try and temporarily fix the leak. i brought the concern to the front desks attention when i checked out, and i was told an engineer would address it, but i wasn’t accommodated at all. the rooms are $250 plus a night, and i would expect better accommodations. i felt slightly devalued as a customer and prob won’t be back.

Partner

6/10

Pleasant

09 Nov 2025

Lauren

Not super friendly staff. They didn’t have a coffee maker in the room and then “tried to find one”. They

Business

10/10

Exceptional

02 Nov 2025

Quchee

Great all around

4/10

Poor

31 Oct 2025

Michelle

The staff was
friendly but room was not ready at 4pm and the room 419 HVAC was making a buzz noiseIt had to turn it off.

10/10

Exceptional

22 Oct 2025

David

Very nice place and convenient

10/10

Exceptional

18 Oct 2025

Spencer

Real deal

Leisure Friends

10/10

Exceptional

11 Oct 2025

Emanuel

Excellent

Leisure Family

10/10

Exceptional

07 Oct 2025

james

The best hotel in the region with the best restaurant

Business Partner

10/10

Exceptional

06 Oct 2025

Leslie

Beautiful hotel in the heart of downtown Norfolk. Easy walk to great restaurants. Rooms very spacious and the shower is huge! Would definitely stay there again.

10/10

Exceptional

30 Sep 2025

Sharri

Wonderful staff. I love the room service detail.The only thing I wasn't crazy about were the rocking chairs at the table in the room. I kept hitting my ankle on the bottom part of the rocking chair, ouch! But other than that, wonderful ambience, comfortable beds, wonderful shower. I would definitely recommend, just please change out those rocking chairs in the rooms.

Partner

10/10

Exceptional

27 Sep 2025

Robert

Clean room and nice amenities. Free water and fruit every AM avail on floor. Staff was great and food an beverage service was very good...a bit expensive but top notch. Good location. also.

Leisure Family

10/10

Exceptional

24 Sep 2025

Dayeshell

Really enjoyed our stay at this property and will be coming back.

Leisure Family

10/10

Exceptional

23 Sep 2025

Jay

Excellent Stay

Great stay at the Glass Light Hotel. This was our first stay at the Glass Light Hotel in Norfolk, Virginia. Great location, easy walk to plenty of museums, dining + drinks, etc. Staff was excellent, rooms are big and well pointed with large walk-in showers. Highly recommend!!!!

Friends_and_family Friends

10/10

Exceptional

23 Sep 2025

Beverly

The room was very clean — i.e. bathrooms, bedding, plush towels, etc. However, my room was facing the parking garage and I did not feel comfortable and returned to the front desk. At the front, there was a lovely young lady who was very friendly. I must say, she made my stay extra special. I wrote her name down, but I cannot find the paper. I felt she understood my concern. She was so caring and very professional. She changed my room. I felt very comfortable telling her about my discomfort, as I know that Marriott Hotels has a reputation — they aim to satisfy their guests. I used the hotel’s self parking. My only concern there was that there was no parking attendant, and the elevator was initially out of service — but it was fixed in a timely manner. The hotel’s central location is nearby restaurants and shops. During my stay I told my daughters, who decided to get a rooms and one of my daughters told her best friend who also had a room! The lobby area is ver inviting and relaxing. The food served in the onsite restaurant is exceptional — fresh and tasty.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Christine

The sink didn’t drain well, the doors got stuck occasionally and the king-size bed seemed more like a queen. But these are minor quibbles. The hotel is beautiful, and our stay was very comfy and enjoyable.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Tomas

Some front desk staff lacking professionalism, borderline aggressive, others very cordial. No body wash during my stay (was told it was “back ordered”

8/10

Excellent

12 Sep 2025

Dana

There were 2 elevators that had a tremble when going down each time I needed to use them

Leisure

10/10

Exceptional

08 Sep 2025

Marcus

The property was well maintained, decor was beautiful, and everyone for the most part was inviting. It was only one person at the front desk later that night that was not inviting. Upon entering after coming from Blue Moon Taphouse, walk through the main door and not once did she acknowledge me with a hello how are you. Outside of that I would return

Leisure Partner

8/10

Excellent

05 Sep 2025

scott

Autograph quality and service. Good location, plenty of restaurants in the area. Recommended.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Lamar

I stayed at the Glass Light Hotel and Gallery and it was truly phenomenal. The bed was incredibly comfortable, the staff was warm and friendly, and the atmosphere made the entire stay memorable. I can’t wait to come back again!

Leisure Self

10/10

Exceptional

01 Sep 2025

Paris

Pretty and chic

10/10

Exceptional

29 Aug 2025

Cheryl

The glass gallery attached and the various beautiful art pieces throughout the hotel made our stay even more exceptional. Will stay again in this gem.

Leisure Partner

8/10

Excellent

24 Aug 2025

Michelle

Perry Glass Gallery is exceptional. I enjoy viewing the pieces available on exhibition at the hotel.

The staff was very accommodating when I had an issue which they remediated quickly and to my satisfaction. We definitely will stay here again.

Leisure Friends

10/10

Exceptional

24 Aug 2025

George

It was clean quiet walking distance to what we came down for the Jazz Festival.

Leisure Family

10/10

Exceptional

22 Aug 2025

Matthew

Amazing and unique

Without a doubt, one of the nicest places we’ve ever stayed. The service was unbelievable, and the glass exhibits really made it unique. Can’t wait to go back.

Partner

10/10

Exceptional

20 Aug 2025

Kamon

Amazing hotel

Leisure Partner

8/10

Excellent

04 Aug 2025

Feli

Very unique space, beautiful views, beautiful rooms, friendly staff, and closeness to a lot of great things in the city

Leisure Partner

10/10

Exceptional

01 Aug 2025

Verified traveler

Unique and modern

Hotel was close to many restaurants. The hotel was full of many beautiful and unique art work. The room was modern and unique. Shower was amazing. Sliding door to the bathroom was only negative

Friends_and_family Family

6/10

Pleasant

01 Aug 2025

Lisa

Check in was delayed by 45 minutes and front desk was not nice about it, refused to escalate the situation or offer different options, and told me to just deal with the inconvenience. However, executive housekeeping lady was so nice, property was very clean and spacious, and neighborhood was so cute.

Leisure Friends

10/10

Exceptional

31 Jul 2025

Valerie

This is a beautiful hotel! The room is gorgeous and the bed is comfortable! I love the impeccable decorations and the staff is lovely!!

Business_and_leisure Family

10/10

Exceptional

29 Jul 2025

Kenneth

The entire experience was awesome. Amanda was a treat to get to know.

10/10

Exceptional

26 Jul 2025

Stacey

This hotel is special. What other hotel is part of a glass museum with beautiful pieces? While a busy metropolitan outside, inside transports you into an area of Grace, cleanliness, and culture with a touch of whimsy.
The hotel is chic and clean and staffed with happy and efficient staff. The rooms are stylish and very clean. A lovely place to stay in a bustling city.

Leisure Family

10/10

Exceptional

25 Jul 2025

Jennifer

Cleanliness, great amenities, large rooms

Business_and_leisure Family

10/10

Exceptional

19 Jul 2025

Diondra

Awesome place to stay!!

Leisure Family

2/10

Poor

03 Jul 2025

leora

The complaints are too long to get into

10/10

Exceptional

24 Jun 2025

Suzanne Ochs

The glass art gallery is magnificent!

Leisure Family

10/10

Exceptional

24 Jun 2025

TOMOYASU

Great hotel a

4/10

Poor

23 Jun 2025

leora

Glass Light… where do I begin.
Before I even arrived at the hotel, a huge red flag popped up. I came in from Philadelphia, I have never been to Norfolk in my life. When I arrived it was around 930pm and raining buckets. I called the front desk to obtain a landmarks near the hotel because my Uber driver could not find the hotel at all. I asked the front desk attendant was there a federal building near the hotel. She responded “Yes, there are several federal buildings in our area”. I asked, can I have a name of the one Glass Light, she just didn’t answer my question. I hung up, with literal steam rising for my head. My Uber driver and I drove around for another 10 to 15 minutes and I just got out and walked in until I was able to find the hotel.

So, this hotel does not have self service ice machines or stocked ice bags in common areas for guests to grab at their convenience. Therefore, the procedure is the request given a bucket of ice at the front desk or a bucket of ice is bought to the room. Everything was going smoothly when they were mailed at the front desk. On my second or third morning there I walked into the lobby after exercising and asked a female front desk attendant for a bucket of ice. She looked me dead’s in my eyes and stayed, “Do you need that now or can someone bring it up to your room?” I was taken back by her response and I said bring it up to my room. My eyes never came in the attendant told me to walk back to the kitchen and ask someone for it.

Leisure Self

10/10

Exceptional

22 Jun 2025

Cornelia

Couldn’t have been happier choosing to stay at the Glass Light Hotel & Gallery. Great atmosphere beautiful art displayed it felt like my home away from home.

Self

8/10

Excellent

17 Jun 2025

Regina

I arrived later than normal due to a delayed flight. The staff was accomodating and following hotel protocol however I was alerted that there is a company policy to cancel a reservation if not checked in by audit time. Apparently my non-refundable room was canceled. I was not aware I needed to call to inform of the delay. It would have been nice to have known this policy. Luckily there was still a room available. This is just alarming after arriving at 3am after a 5 hour delayed flight. The staff was helpful though.

Leisure Self

8/10

Excellent

16 Jun 2025

Brad

Great location. Really nice room. My only complaint is the shower door handle was almost falling off and should have been repaired.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Regina

Beautiful hotel. I enjoyed the glass art museum next to the hotel.

Business_and_leisure Self

10/10

Exceptional

23 May 2025

Christi

The hotel was absolutely gorgeous. So unique. Clean, comfortable and well worth the money.

Leisure Friends

10/10

Exceptional

19 May 2025

Justin

Great staff

10/10

Exceptional

12 May 2025

Deirdre

This is a beautiful hotel with excellent staff and very clean rooms

Business_and_leisure Family

10/10

Exceptional

12 May 2025

Deirdre

This is a beautiful hotel with friendly staff and extraordinarily clean rooms

Business_and_leisure Family

10/10

Exceptional

10 May 2025

constantine

perfect for our short trip

Leisure Family

10/10

Exceptional

23 Apr 2025

Austin

Very nice and upscale hotel.

10/10

Exceptional

23 Apr 2025

Ellen

Very cool hotel. Right next to all the Norfolk sights/sites like the historic Cannonball green path and Freemason street. Excellent restaurants and stores nearby. And the hotel restaurant is really not your usual hotel restaurant but really top flight. Also very helpful and understanding staff.

Business Self

10/10

Exceptional

14 Apr 2025

Isaac

GREAT PLACE!

Business_and_leisure Self

10/10

Exceptional

13 Apr 2025

patricia

Beautiful hotel and art gallery !
Reception was welcoming and the restaurant amazing !!

Leisure Family

10/10

Exceptional

05 Apr 2025

Jamie Leonard

Really nice towels

Leisure Family

10/10

Exceptional

02 Apr 2025

Jeremy

.

10/10

Exceptional

30 Mar 2025

Isaac

Very clean… incredible staff!

Business_and_leisure Self

10/10

Exceptional

23 Mar 2025

Daniel

Great Hotel. Would highly recommend.

Leisure Family

10/10

Exceptional

21 Mar 2025

Paula

Nice bar area. Friendly staff

Leisure

10/10

Exceptional

14 Mar 2025

FELICIA

Beautiful property at a great location

My second time staying at this beautiful property and just as great as the first time. Great downtown location near everything and I love the Lavazza coffee in the rooms. The beds are on the firm side but not uncomfortable. Also the bar has the best Old Fashioneds. I will definitely be back again.

Partner

10/10

Exceptional

09 Mar 2025

Rich

TIDEWATER BLISS

I stay was absolutely positively fantastic! From check in to check out everything was just great! Chloe at the front desk made sure that everything I needed was taken care of, the bar and restaurant serve great drinks and food and did not disappoint, and check out was a breeze! The bed the linens were absolutely positively out of this world! I would return to this hotel just to sleep in that damn bed again!

Business

10/10

Exceptional

24 Feb 2025

CHARLES

I enjoyed the attached glass museum. The restaurant is also good.

10/10

Exceptional

17 Feb 2025

Ayanna

It was modern and cute. The gallery was a fun addition to the stylish hotel.

6/10

Pleasant

16 Feb 2025

Sarah

My opinion is that the hotel can do better. There was constant noise from doors closing/slamming…upon further investigation we learned these were doors to staff areas, lines closet, supply closet etc….Instead of closing the doors quietly they were just left to slam shut. Sure didn’t need an alarm clock in the morning.
Second concern is the room we have had holes in the floor that were just covered by carpet. When you stepped there you would sink into the hole; for someone who is not steady on their feet this could be dangerous.
On a positive note, the hotel is very unique and the staff, especially the valet, are very pleasant.

Leisure Family

10/10

Exceptional

08 Feb 2025

Tonya

The property was beautiful very modern.

Leisure

10/10

Exceptional

27 Jan 2025

Audrey

Boutique hotel among standard chain hotels. Very nice bar and food.

Leisure Family

10/10

Exceptional

18 Jan 2025

Ashley

Modern decor.

Leisure Friends

10/10

Exceptional

13 Jan 2025

Frederick

We loved our stay at Glass Light! Staff was friendly and helpful. The bartenders were excellent. Our room was cozy. One helpful tip.....add more towel racks for the bathroom.

Leisure Family

10/10

Exceptional

12 Jan 2025

Denise

Glass Light quick stay

We had a quick over night stay. Staff was very pleasant and the room was spacious and modern.

Partner

10/10

Exceptional

01 Jan 2025

patricia

Art, great food and the best staff ever!

What a fun and fabulous stay! Staff was so awesome!!!! They appear to love their job. Restaurant served the best meal of my life. TRULY.

Friends_and_family Family

8/10

Excellent

30 Dec 2024

Donna

This is a delightful boutique hotel in a good location. The staff is friendly and helpful. There is A lively bar and very good restaurant in the hotel. A bonus is the two story glass museum with a unique collection. We’d stay again on a future visit to Norfolk.

Leisure Partner

8/10

Excellent

29 Dec 2024

Joseph D

Plus: Almost everything, Minus: Noise

Positives: The room was clean and comfortable. The shower head/wand combo was nice. The attached gallery and miscellaneous pieces throughout were beautiful and a major plus. Everything was clean and seemed to be well maintained. Very good location with lots of restaurants within walking distance. Parking in the garage next door (though this isn't free). I don't travel a ton, so maybe this isn't a big deal, but the TV having Max for free and being able to log in to Netflix was nice for when we were just hanging out in the room. I didn't get anything from the restaurant or bar, but it looked good and people seemed to be enjoying themselves.

Negatives: As mentioned, parking isn't free - it's $19 per day. But the biggest issue for me was the bathroom. First of all, the shower was separated from the main area by frosted glass that still allowed a lot to be seen. I was with my wife, so this was not that big a deal, but if I was with a friend or co-worker or something it could have been very awkward. Second, the bathroom door was a sliding barn door, and there was no fan. So even the slightest noise was very audible, which again could be very uncomfortable. I don't particularly like to be heard in the bathroom. The walls in general were pretty thin - we could definitely hear another couple either above us or on one of the sides. Not sure which direction, but it was noticeable.

Partner

10/10

Exceptional

29 Dec 2024

Kennedy

The room was way bigger than we thought it was going to be. Super clean, restaurant was great! The museum was beautiful as well. Will definitely stay again!

Leisure Partner

10/10

Exceptional

20 Dec 2024

Kenan

Simple, clean, well-appointed, surprisingly reasonable cost. This will be my new go-to for the area!

Business Self

10/10

Exceptional

15 Dec 2024

Bradley

Room with a view

Great room with a view of the city and USS Wisconsin.

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

Susan

I would definitely recommend a stay at this hotel. We received top notch guest service desk experience and awesome valet service. Clean rooms, comfortable beds, very spacious and great views. Restaurants and shopping within walking distance with beautiful surroundings. 10/10

Leisure Family_with_children

10/10

Exceptional

29 Nov 2024

Amanda

Beautiful location with lots of room space.

Leisure Family