Name: Renaissance Portsmouth-Norfolk Waterfront Hotel
Address: 425 Water St, Portsmouth, 23704, US

8/10

Excellent

30 Jul 2026

Claudia

The room was nice but the bathroom could of been cleaned better. The staff was friendly .

2/10

Poor

29 Jul 2026

Marie

I stayed at this property from July 3–6. During my stay, a pipe burst and the air conditioning was shut off, leaving the entire hotel without functioning HVAC for days. The conditions were miserable, with temperatures reaching over 100 degrees, and management offered no meaningful assistance. On my final night, there was no air at all.

On my first night, the fire alarm went off and guests were told to evacuate. Not everyone exited the building, which could have been extremely dangerous had it been a real emergency. No explanation was ever provided.

Throughout the weekend, unsupervised teenagers ran through the hallways late at night. I contacted the front desk requesting security, but no one ever responded.

Upon checkout, the manager apologized and stated I would receive a refund, which I am still waiting to receive.

4/10

Poor

27 Jul 2026

Melissa

NOT at ALL what I would expect from a Marriott! The hotel in general was dirty! The pillows were absolutely horrible. We were unable to reach desk by phone. I finally walked down to talk to the staff in person and was told they knew I was calling but it was disconnecting (if there had been an emergency I would have been in real trouble). The ice machines were not working on several floors of the hotel. There were no microwaves in the rooms. The shower doors didn't properly close which caused water to spray all over the bathroom floor. The doors to the bathroom were too small giving little privacy. The lighting in the rooms is absolutely horrible! The staff in the restaurant was friendly but the food was overpriced for what it was.

4/10

Poor

19 Jul 2026

donna

Property was broken! Many rooms with maintenance issues and main lobby bathroom was closed and filthy the entire weekend was not cleaned and had feces on the floor!
Fridge in room did not work and AC was barely cool
Not a fan

Partner

2/10

Poor

18 Jul 2026

Meko

It was hot!! The air conditioning wasn’t working and it was a horrible stay

Family

6/10

Pleasant

16 Jul 2026

Chris

When we checked in we were advised that the Air conditioning was out and that they would refund us our fees if we wanted to cancel and go elsewhere which was not an option. We had no other options and they had there was no compensation for it. The shower in our room leaked all over the place and looks like it had been like that for a while. Pool area is kind of old but functional. Staff was very nice otherwise. Overall nice place.

Partner

10/10

Exceptional

14 Jul 2026

Sudha

Lovely view of the waterfront! Amazing service and environment.

Self

2/10

Poor

12 Jul 2026

Sean

Looked historic, some fixtures were loose, no air conditioning for our 2 night stay. Not ideal for 90°+ weather

Partner

2/10

Poor

12 Jul 2026

Julanda

Will never stay again

Family

2/10

Poor

12 Jul 2026

Nicole

There was no AC

2/10

Poor

12 Jul 2026

Tehkyia

It was no water or ac for hours and this was for the 4th of July plus I had to get my air filter changed because how dirty the filter was and a kid threw up in the pool and they only put cleaning solution in the pool and did not close it and my bathroom door was broken

Friends

4/10

Poor

11 Jul 2026

James

My stay was interrupted by a fire alarm at 3:30 am and air conditioning that did not work during my stay. This was my second visit to this location and there was a fire alarm during that visit as well. Excellent location but not likely to return.

Partner

2/10

Poor

11 Jul 2026

Michael

Hottest 4th of July on record hotel at no AC would not give refunds or discounts.

Business

2/10

Poor

09 Jul 2026

Desirre

This was my first time staying at this hotel while enjoying a birthday staycation. The staff was absolutely wonderful—everyone I interacted with was friendly, welcoming, and eager to help, which made me feel special during my celebration.

The only downside was that the air conditioning was out for my entire stay. Unfortunately, it made the room uncomfortable and took away from what would have otherwise been a great experience. I truly appreciated the excellent customer service, but I hope the AC issue is resolved so future guests can fully enjoy their stay.

Overall, the amazing staff left a positive impression, and I would consider staying again once the air conditioning issue has been fixed.

Partner

2/10

Poor

09 Jul 2026

Kelli

Customer service

4/10

Poor

05 Jul 2026

Justin

Ac didn’t work. Room was 78 at night

Family_with_children

8/10

Excellent

02 Jul 2026

Sam

Noce

10/10

Exceptional

02 Jul 2026

Sharae

This was an amazing stay. Will definitely be staying again.

10/10

Exceptional

30 Jun 2026

Mario

It’s was cool, front desk could give more chic fil A vibe with there greeting, but overall it was cool

Family_with_children

10/10

Exceptional

30 Jun 2026

Isaac

Clean room. The staff were great. I had an amazing time at the bar and the food was very delicious.

Family_with_children

8/10

Excellent

29 Jun 2026

Dealia

Pleasant stay, staff was professional & kind with one exception upon arrival.
Only odd feature was the thin walls. We could literally hear the entire conversation in the room next door.

Partner

10/10

Exceptional

28 Jun 2026

Tinelle

This hotel is beautiful! Check in was a breeze. There was a birthday party going on when I got there the live band was jumping!! The bar staff was the best! Tameka was the sweetest! Drinks top tier. Was t really impressed with my meal I had the steak, asparagus & mashed potatoes. My room was so comfortable and the views were so nice and relaxing. Will definitely stay again.

Self

10/10

Exceptional

25 Jun 2026

David

This is a very attractive alternate to staying on Norfolk side of the river with easy access via ferry. Staff were awesome and property appeared brand new due to recent upgrades. Breakfast buffet was awesome as was Daruis who waited on us. Great stay!

Partner

8/10

Excellent

24 Jun 2026

Brian

The hotel was nice and in a good location for going on a cruise out of norfolk. Our TV in the room did not work. They gave us free breakfast to make up for it, which was nice.

4/10

Poor

24 Jun 2026

Andrea

AC didn’t get below 74 even after maintenance “fixed” it. No water pressure.

6/10

Pleasant

21 Jun 2026

Carol

Bed linens & pillows were terrible!
Towels great!
We had very late room service on Friday…. Left no coffee, fresh cups, glasses, etc.
No room service at all on Sat. Had to call desk for towels, coffee
Outdoor area could be improved….. many chairs had no cushions
Location is so nice but for $529 a night, we expect more!!
Staff was very nice.

Family

2/10

Poor

21 Jun 2026

Margaret

At the busy time only one elevator out of three was working. Valet parking-really. You park your own car and get your own car when needed. We had to get our cart, load our clothes, take the cart to our room and return the cart. Coffee for guests was empty in the morning. No one seemed to care!

Partner

6/10

Pleasant

21 Jun 2026

vickie

Front desk people nice. Bar o.k. Two big issues elevator BIG Issue. At check in we were given one bed for three people. We had to go to desk to get it fixed? I booked this reservation in August of 2025 for June 2026 for three people. I had printed out the reservation and showed them my paperwork. They said someone changed it but could not figure out who or why?. All fixed ...So back to the elevator you had 4 and only one worked and that one sounded scary. We were not allowed to us stairs unless on 2nd floor or higher. Could not give out code on first floor.

Family

8/10

Excellent

21 Jun 2026

LORRAINE A

Check in was 1 hr late. Under staffed for big event. Outside patio chairs needed new cushions. Staff was friendly. Our room tv wasn’t working & they took 2 hours to get it fixed, but gave us free breakfast for the problem. Great location & parking. Next to ferry. Enjoyed our stay

Partner

6/10

Pleasant

21 Jun 2026

Connie

Great location good breakfast buffe. Elevators broke frequently poor lighting in the rooms

Partner

6/10

Pleasant

21 Jun 2026

Cassandra

The room itself was nice but it was so dark. The showerhead in our room did not work well. The hotel also has some wear and tear. You see stains on the walls, near the elevator buttons, inside the elevators, in the hallways, etc.

Partner

6/10

Pleasant

20 Jun 2026

Glede

This was the second time we have stayed at the property. Our first experience wasn’t great and the second may have secured its place as our last. We chose the property because of its convenient location. However, the property is cashless. I found that out when I requested change to tip the Bellman. I was then directed to the bar where someone may be able to break my $20 bill. Last time I looked, US currency was “legal tender for all debts public and private”. If the hotel can decide to not accept cash, we can elect to no longer patronize the establishment.

Partner

10/10

Exceptional

20 Jun 2026

Danika

It was a great place to stay and go on various dinner dates

Partner

4/10

Poor

19 Jun 2026

Rolene

The lights in the room didn't work when we first went in. They got if fixed, but the shower was less than a dribble and no way to keep it in the stall. the bathroom was soaked everytime any used the shower. This hotel totally failed.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

janice

I loved the decor. The rooms was spacious.

Self

10/10

Exceptional

16 Jun 2026

Ricky

Very good hotel

Family_with_children

10/10

Exceptional

16 Jun 2026

Nadya

My room was amazing, huge, clean and the comfiest king size bed!!

Self

6/10

Pleasant

14 Jun 2026

Nia

The staff was very friendly. The room was nice, clean and comfortable. I wish there were access to stairs though.

Friends

8/10

Excellent

07 Jun 2026

Michelle

The rooms are nice the location is great

Self

8/10

Excellent

07 Jun 2026

Glede

I was not expecting to have a 20% gratuity automatically added to the breakfast bill. Especially because there was año advertising to say it was going to happen. You don’t find out til you get the bill. Gratuity is to reward good service and IS NOT REQUIRED! Further, it was a buffet so we serve ourselves. Servers bring coffee and the bill. Unfortunately, we had to get our own coffee.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Linda Mariella

I was not impressed by the restaurant staff and would not recommend going there. Hit outside spots instead. Hotel was nice and continently located right next to the water taxi that takes you right downtown Norfolk.

Friends

10/10

Exceptional

27 May 2026

Jessica

From the time we were greeted at the front desk until the time we left, everything was just simply great! Dominic-omg he is a gem! Very helpful ❤️ The rooms and restaurant were cleaner than what I had expected. Book this room today! The views of the river will have you in a trance

Family

4/10

Poor

27 May 2026

Jeffery

I stayed at this hotel for the first time. It seemed to be in good shape and the staff seemed friendly as well. Everything was going alright until our room wasn’t cleaned and beds wasn’t made nor the towels and wash clothes weren’t replaced.I went to the front desk on my way out and explained to them that our room wasn’t turned down. The receptionist promised that she would contact housekeeping to have the room cleaned. So we headed to the museum and mall and upon returning 6 hours later the room still hadn’t been touched. This hotel housekeeping manager is AWEFUL! The only thing you’ll get from this staff is Broken Promise’s. And the night manager Eric Perrault isn’t fair at all.

Family

2/10

Poor

25 May 2026

Edith

The property had trash in the entry area. The attached garage was filthy. The streaming service is non existent.

Partner

8/10

Excellent

24 May 2026

Jaqueline

The Room was nice and clean , hotel advertised as breakfast included which was not true & Breakfast was not the best , Pool area outdated but was empty when we went so we enjoyed

4/10

Poor

18 May 2026

Joseph

Overall below average stay. The only reason I wouldn’t go lower is because the bed was comfortable. Large sections of the laminated flooring in the room was coming up. Coffee pot was dirty and only had one caffeinated serving. Shower was COLD! Common areas looked like an amateur did the painting, decorating, etc. Also, my wife and I tried having a few drinks outside overlooking the River - nope, the stench of marijuana was overwhelming. Would not recommend.

Partner

10/10

Exceptional

16 May 2026

Girgis

Very good

10/10

Exceptional

09 May 2026

Jessica

Outstanding!

Self

6/10

Pleasant

06 May 2026

Sarah

Our shower door had a loose hinge, mold growth on the adhesive that previously secured the soap bottles, and a non-functional handheld shower head. Additionally, black mold was present in the sink's overflow. All other aspects were satisfactory. I believe the absence of a bathroom vent may have contributed to some of the mold issues.
The front desk staff were very friendly and welcoming.

Partner

10/10

Exceptional

29 Apr 2026

Sonja

I didn't have breakfast

Friends_and_family Friends

8/10

Excellent

28 Apr 2026

JAMES

The bar had a great selection.

Family

10/10

Exceptional

26 Apr 2026

Deborah

The staff was very polite and friendly!

Partner

10/10

Exceptional

26 Apr 2026

Jena

Clean room with a great view of the water. Their restaurant and bar are huge and beautiful.

Partner

8/10

Excellent

26 Apr 2026

Tony

Include breakfast

Family

10/10

Exceptional

24 Apr 2026

Cleola

Great property. Beautiful view. Excellent location. Quite community. Excellence night staff.

Family

10/10

Exceptional

24 Apr 2026

Deon

Everything was clean and nice.

Partner

8/10

Excellent

15 Apr 2026

Jason

Not worth the amount you pay

Self

6/10

Pleasant

13 Apr 2026

Gail P

Clean room with amazing views, amenities. No ice machine on the floor. No microwave. Parking was adequate. Didn't try the restaurant, pool though.

Family

6/10

Pleasant

10 Apr 2026

Bonnylin

Restaurant is only open Thursday through Sunday

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Lasharonda

Everything thing was wonderful I didn't get my 50.00 incident fee back but it's was wonderful

Partner

8/10

Excellent

07 Apr 2026

John

Nicely located across the street from charming Olde Towne Portsmouth. My first visit, a few days before, was blighted by the noise of squalling kids through a locked common door. I complained, and the mistake was not repeated when I returned.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Carlie

I love everything about this hotel and will be staying again !!

10/10

Exceptional

31 Mar 2026

Aisha

It was very clean and the staff was most pleasant and friendly.

Partner

10/10

Exceptional

31 Mar 2026

Silas

I always enjoy my stay at the Renaissance Waterfront.
There is other please I rather stay!

Job well done!

8/10

Excellent

30 Mar 2026

Cory

Clean room , friendly staff, room size and accessories was great. Great location and view on property and from room. Available food drink lounge and live music were great. Some of the common areas including interior of elevators could use some cleaning but the room was spotless. Will defiantly use again.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Dwayne

The streaming services didn't work. The room was very dark and the breakfast wasn't good

Partner

2/10

Poor

30 Mar 2026

Rashad

Room had bugs in it very disappointing for how nice the hotel was.

10/10

Exceptional

30 Mar 2026

Charles

Sorry, we didn't have breakfast there but would love to try it next time.

Family

10/10

Exceptional

29 Mar 2026

Tania A

Yes and the staff is friendly

Friends

6/10

Pleasant

29 Mar 2026

Tisha

Elevators in the facility and in the parking garage need cleaning. One of the bartenders did not acknowledge me when I sat down. Perk about the property is the close proximity to the Elizabeth River Ferry stop.

10/10

Exceptional

29 Mar 2026

Cicely

standard marriott breakfast.

10/10

Exceptional

29 Mar 2026

Laqushia

Clean room nice staff perfect view bar was perfect didn’t have to go far to enjoy myself plus right beside the water my daughter seen her first ship all around very beautiful and family oriented place will be returning

Family_with_children

2/10

Poor

27 Mar 2026

Labarron

ROACHES!! Saw baby and big roaches in the hall, near elevators

Friends

10/10

Exceptional

26 Mar 2026

Tanya

The bar staff were amazing!

Self

10/10

Exceptional

26 Mar 2026

Mirza Yamileth

Breakfast was extremely limited. Chef was not available. The gentleman in the kitchen helped us. He was phenomenal.

8/10

Excellent

24 Mar 2026

Eboni

I wish the hot tub was actually available.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Rashamel

Everything was wonderful

Partner

10/10

Exceptional

22 Mar 2026

kevin

Nice and friendly

Partner

8/10

Excellent

22 Mar 2026

Karen

Casino wasn't too far away which we enjoy going to. Also, they have some good restaurants near by on high street. This is always our favorite hotel to stay at.

Partner

10/10

Exceptional

21 Mar 2026

Josh

Great

2/10

Poor

21 Mar 2026

Jasmine

AC in rooms don’t work. Nobody answers the front desk phone. Rowdy guests. Overall horrible experience I will not be back

Self

10/10

Exceptional

21 Mar 2026

Jose O

.

Partner

2/10

Poor

15 Mar 2026

James

This hotel for the exorbitant price was dirty, poorly staffed, cheap room appointments, and bad poorly prepared food.
I will never book this hotel again.

Friends_and_family Family

4/10

Poor

15 Mar 2026

Catherine

The air conditioing did not work the three nights we stayed. After asking the fromt desk three times for maintenance to come to the room, we found out it was a larger issue for multiple guests, but no real solutions. Maintenance never came to the room. No offer to move us to a room with working a/c or a break on the room cost.

Partner

8/10

Excellent

13 Mar 2026

Johane

The stay was nice. It was a quick little getaway. The room was clean and the food was pretty good. Staff were nice and friendly.

10/10

Exceptional

07 Mar 2026

Michelle

Conveniently located near to the Naval Hospital

8/10

Excellent

01 Mar 2026

Stephen

Well. That location is a tad sketchy with crime and police. Four police cars blocked off the entrance due to an event that occurred outside. Made my way in. The hotel was okay. Once new, it might have been excellent, but it was dated, needed some TLC with floors and decor. It was fairly full with a convention in town.

Room was fine and clean, a tad dated. View was excellent, shower was excellent. Bed okay, pillows not okay. Clean as to be expected. Not horrible. Not the best. But in that location, I’ll give it a better review. Portsmouth is kinda dead end, but I was only there for a funeral, so I tried to get the best available for that little city. I grew up in Ptown, but it’s changed over the years and not for the best, but considering, it was okay overnight stay.

10/10

Exceptional

01 Mar 2026

Dontae

Great

10/10

Exceptional

26 Feb 2026

Ian

Rooms were clean and staff very helpful.

Self

8/10

Excellent

24 Feb 2026

Lance

Organization issues

Self

4/10

Poor

22 Feb 2026

Kathryn

There were bugs in our bathroom, very noisy in the hallways late at night, the hot tub was not in order so we couldn’t use it.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Lisa

Room was very clean. Staff courteous.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Honey

It was charming, fancy and worth the 16th Marriage Anniversary celebration for my husband and I. We were able to relax and chill out in an upscale hotel, near our home.

Partner

10/10

Exceptional

18 Feb 2026

felita

The room was clean; the property was beautiful with an amazing view. I enjoyed the fire pits outside, the live music at the bar and the food and drinks were amazing. The staff were polite and helpful, and the location was prime and a steal for the price.

Self

6/10

Pleasant

16 Feb 2026

Jay

Staff was great. No microwave. Only 1 chair and it was not comfortable. Window was filthy.

Partner

10/10

Exceptional

15 Feb 2026

Jennifer

Room was beautiful and the riverside fire pits were a great addition. It was very quiet and perfect for an overnight trip.

Partner

8/10

Excellent

13 Feb 2026

JJ

Clean room great staff and amenities

4/10

Poor

12 Feb 2026

Randy

The room had several things going on with it. the bathroom door did not close due to some issue with the floor guide. The floor had residue left on it from whatever they mopped/cleaned it with. There was also a large hump in the floor in front of the bed that caused a tripping hazard. It was like they laid flooring over top of something large that cause the flooring to push up in a spot that was about 5 inches across and raised up about an inch. The hotel stated they had room service so you could order your dinner and get it delivered to your room. After trying to use the online ordering portal that failed, I called down to the front desk to order. They took my order and told me it would be 25 to 30 minutes. After an hour I called down to check on it, and they said it would be 20 more minutes. After another hour of waiting, I went down to the front desk and was able to get the food. I ordered the steak meal that was supposed to have mixed vegetables and steak cooked to medium. It instead came with a slurry of mashed potatoes with a few asparagus on top of it and the steak was set on top of all that. It did not look appetizing, but after 2 hours of waiting I was very hungry and ate it. The steak was terrible. I am really not one to complain much ( I am sure that is hard to believe after hearing all that I have to say) but the steak was tough to eat and had little flavor. It felt like it was a microwave meal. The hotel concierge was wonderful, but she has to deal with too much.

Business Self

10/10

Exceptional

11 Feb 2026

Beverly

The friendliness of the staff, clean rooms, breakfast

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Desiree

The hot tub is out of commission so that’s a bummer idk If that’s a permanent thing or not but it was boarded up. The pool also doesn’t appear to be heated. The room was clean and spacious which was much appreciated. The hvac downstairs in the lobby area was also out or low functioning during our stay so the bar area/dining area was cold. Our room was comfortably heated though and really needed that due to the cold temps outside. Desk staff were pretty pleasant. Enjoyed the view of the river from our room even with a side facing room.

Leisure Partner