Name: Courtyard Norfolk Downtown
Address: 520 Plume street, Norfolk, 23510, US

2/10

Poor

03 Aug 2026

Amber

There was only one girl working in the entire hotel - the pool room was locked and we couldn’t get in for hours - the lights did not work in the pool area - this place is run down - I do not recommend staying here - find a different place !

8/10

Excellent

03 Aug 2026

Mary Jane

Staff were very helpful and the property was excellent. My only complaint is that the Bistro was closed on Sunday morning-my only day there. This was a significant disappointment after a very late check-in the night before and caused early arrangements to be made.

2/10

Poor

03 Aug 2026

Kelvin

We never got the opportunity to stay in the room. We traveled 8 hour's to get to this hotel for the 1st front desk person to not say what the 2nd one did.... the air conditioner was broken and has been down for a couple day's. We had to cancel our reservation with the hotel,try to get our money back to book another room! I am a former marriott employee, this doesn't look good at all. And I'm from the tidewater area! We will not be back to this property again 😒

Family

6/10

Pleasant

30 Jul 2026

Jean

All of the staff were kind and courteous throughout our 5-day stay.

We arrived around 2:00 AM, and the front desk person was courteous and helpful. However, the room was not suitable to sleep in. There was a musty smell as soon as we entered the room, which we found out came from the sofa bed. When we opened it, we found mold on the frame cover and mattress. I took photos to prove it and immediately closed it back up because I am highly allergic to mold and mildew. Needless to say, we could not stay in that room, and the front desk was accommodating by getting us another, albeit smaller room. Though we made it work, it was rather cramped for the three adults we booked for. Also, there were only enough towels for two, so we had to get extra towels as well as bedding for the sofa bed from the front desk because housekeeping is closed at 2:00 AM.

And we had to valet park at $25 a night. Perhaps Marriott and Courtyard should consider giving paying guests a discount to Park, since we're paying almost $200 a night for a room. Better yet, make parking free.

4/10

Poor

27 Jul 2026

John

We traveled with our daughter and two grandsons. The main reason I booked this hotels was that it had an indoor pool for the grandsons. When we arrived we were told the pool and hot tub were out of order. On a review on June 2nd, it said they were not working. I booked the hotel on June 9th and was not told they were not working. It also was not on their website that the pool and hot tub were out of order. Also no one tied up the room, or replaced towels. Not recommended.

10/10

Exceptional

25 Jul 2026

Bernadine

I booked this hotel multiple times for my mother and she had no complaints. Everyone was so accommodating and welcoming.

Family

10/10

Exceptional

23 Jul 2026

Gina

Clean rooms and nice people

6/10

Pleasant

22 Jul 2026

Patricia

Not enough towels in room. Slow checking in

6/10

Pleasant

22 Jul 2026

Theresa

The room was clean save for the giant clump of hair. Hotel AC could not keep up with the heat. Patio area looks rough. Hotel is WAY over priced for it's condition. Staff was okay. Paying 5.00 for a cup of lobby coffee is wild.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Cassandra

No soap in shower, stains on carpet, no free coffee, unkempt amenities especially the pool.

Partner

2/10

Poor

19 Jul 2026

Matthew

My hotel room was never cleaned the four days I was there. I addressed it with the staff and they said they only clean 2 to 3 times a week. I was there for four days and then a four days. It was never cleaned in that time frame.We then ran out of clean towels. I called the front desk. They said I could get more towels, but I would have to go downstairs myself and get them. They wouldn’t bring them to the room. I was also supposed to get free breakfast and never got the free breakfast. I questioned about the breakfast they said I wasn’t eligible for any of it.

4/10

Poor

18 Jul 2026

Betty

Our room was so outdated and dreary we asked for an up grade. I paid $404.00 for 1 night and was very disgusted with our accommodations . I would not return.

Family

6/10

Pleasant

17 Jul 2026

Simon

Pretty old and poorly maintained in the heart of gorgeous city

Partner

6/10

Pleasant

16 Jul 2026

Mary

First off the staff was great from check in to check out. Well spoken and friendly. However it was so hot the day we checked in and I thought it was very unacceptable for them to have their staff working in those types of conditions. It’s almost as if there AC was not working. The waiting room was humid and hot. Fortunately the rooms AC was working. But I just couldn’t believe they would have their staff work in that. I also spent quite a bit for one hotel room and just don’t feel like this hotel itself was worth the price we paid it’s very outdated. While we weren’t impressed with the condition of the hotel, we were impressed by the staff and we feel the location is ideal for getting to the water district and not having to Uber.

Partner

10/10

Exceptional

14 Jul 2026

Phillip

Very friendly, helpful staff! Loved the downtown location. Easy access to downtown interesting attractions and roadways to nearby locations in other cities.

Friends_and_family Family

2/10

Poor

14 Jul 2026

Melanie

Arrived and the hotel was extremely humid inside. Throughout the lobby, elevator, and hallways. Then you get to the rooms and it has such a depressing layout and non updated interior. The room felt sticky and un comforting. But not only that the AC is failing to kick in, it was so stuffy there is no way someone is able to sleep and stay there comfortably. Thankfully the staff was very nice and accommodating. They understood my concerns and helped me checked out. Still currently waiting to see whether or not the approval of refund has been submitted by the manager. But this hotel has a lot to improve on.

Family_with_children

4/10

Poor

13 Jul 2026

Bill

I booked based on the hot tub, pool, and in house restaurant (stormy day).

Positive: valet, check in and all staff were amazing.

Cons: changed into my swimsuit and headed to the 6th floor. Check in told me where to find the pool at check in but forgot to mention it was empty. Hot tub was empty (under repair) and pool was in extreme dirty, not swim able condition. Went down to the lobby bistro for dinner and a drink but was closed because staff didn't show up.

Probably would not stay here again with so many options nearby.

Self

2/10

Poor

12 Jul 2026

Toye

The worst. Marriot needs to step in and micromanage the hotel. Needs an overhaul. The rooms are smelly and musty. The professionalism a big 0!
Fire everyone and start over!! Embarrassment to the Marriot brand.

Partner

2/10

Poor

12 Jul 2026

Jean-Pierre

The staff told me they could not accommodate my 5th guest even though I had paid for the fifth guest / even on the Monday 6th following the holiday which was not busy at all they could not switch me to another room to provide a room with a sofa be for my 5fth guest

Family

6/10

Pleasant

12 Jul 2026

Gina

Our stay was for a quick overnight so it was just ok. Room was clean but whole hotel had a damp smell- humid. Mold in bathroom. Woke up next morning and AC was out in hallways, lobby areas. During heatwave and ice machine broken.

Family

4/10

Poor

10 Jul 2026

James

The stay was great, but I booked through Expedia and they and stated ,they needed more info to process my credit card. I in put in the cad number again. They charged my card 2,times for a one night stay. Then they said it is unrefundable back to the card.I think that's a low down dirty trick.Paying double for a one night stay.That should be so clearly and evident a mistake and a immediate refund. WHO CAN DISAGREE???

Partner

10/10

Exceptional

10 Jul 2026

Helen L

The room was cleaned.

Self

4/10

Poor

07 Jul 2026

Cynthia

Carpet in room was sticky, room was warm and AC was not cooling. Pillows were great and soft. Great location, MacArthur Mall closed weekend before we arrived... Having to pay for parking, not so great.

Family

6/10

Pleasant

07 Jul 2026

Pete

One of the 2 elevators did not work. The fire door to the stairs had a section missing around the latch. The A/C in the lobby was marginal at best, however worked well in the room. The toilet flush valve is very strange and inconsistent. We attempted breakfast at the Bistro in the lobby, but gave up after waiting 5 minutes.

Partner

2/10

Poor

06 Jul 2026

Regina

Parking was no secure. My room was not clean, no soap in the shower, blood drippings on sheet and comforter, faucet was leaking, carpet was not vacuumed, cookies in the corner. Bathtub was not clean. The television would not cut off and volume kept elevating. I did not get any sleep. We are so disappoi. Speeding our first year anniversary like this was so disappointing.

Partner

8/10

Excellent

06 Jul 2026

Marcus

They need to work on the parking. When returning from an event, I had to wait close to an hour for the valet to get to me because he was the only one on shift and had to move several cars to get our car in. His name is Alex so I end up getting in my room late from the event, but everything else worked out well.

Partner

4/10

Poor

05 Jul 2026

Sopei

All the ice makers we’re broken, there was no house keeping and front desk was not at all hospitable

Family_with_children

10/10

Exceptional

30 Jun 2026

Emily

Good location

Family

6/10

Pleasant

29 Jun 2026

Tiffany

The hotel is in a great location, within walking distance of many restaurants and local shops. The hotel staff was friendly. A few issues we experienced, there was only one working elevator during the duration of our stay; the pool door was broken, making it inaccessible until we notified staff.

Friends

6/10

Pleasant

28 Jun 2026

Joseph

Very dated
Electrical outlets in the room were worn out or didn’t work at all.
Walls were patch painted.
Server at the bistro in the lobby really had a poor attitude and you could tell she didn’t want to be there. ( Although that’s the same attitude we encountered from servers all weekend)
For the money stay somewhere else.

Family_with_children

6/10

Pleasant

23 Jun 2026

Jessica

Room could be updated. Air did not work properly.

4/10

Poor

22 Jun 2026

Meir

Very old and dated. Door lock did not work properly. Te sofa bed had no linen and the hotel had no staff to bring me linen. I had to go retrieve it myself

Family

4/10

Poor

22 Jun 2026

Todd

The Norfolk Hotel is poorly managed and overdue for renovation. The large lobby air conditioning has not worked in over a year per the staff. The bistro Cafe was closed to to broken equipment. The paint was peeling in the bathroom where previous water leaks had been. My room was on cleaned 1 time for a 3 night visit. No free coffee in common areas as advertised. Hallway carpets were covered in stains. For $715 per night I was extremely disappointed. Avoid this hotel at all cost.

Self

6/10

Pleasant

19 Jun 2026

Alicia

A/C was great!

Partner

6/10

Pleasant

15 Jun 2026

Dana

Initial check in staff were helpful & polite, after that, customer service was subpar. Hotel/rooms were clean, bathrooms could use MAJOR UPDATES! But all in all, sufficient for our 1 night stay. Location is great!

Friends

6/10

Pleasant

15 Jun 2026

Tinelle

The check in process was seamless. The young lady at the desk was so polite and helpful. The bartender was amazing!!!! I didn’t like the whole parking situation but it is what it is. It was valet only or park in a public parking garage away from the hotel. The room had a weird musty smell to it but it was very clean.

Self

10/10

Exceptional

06 Jun 2026

salvador

They dont have parking, only vallet. Its extra.

Self

6/10

Pleasant

06 Jun 2026

Kirk

Staff and parking was great. The room had a leaking faucet and was not able to move into a new room because it was booked.

Self

10/10

Exceptional

03 Jun 2026

Natalie

While nice as it is, there are some simple upgrades that would be appreciated. The closet door being gone but the track in the floor still there and very dust-covered is a definite eye sore and makes you feel less confident about the level of clean the room really is.

Friends_and_family Family

4/10

Poor

02 Jun 2026

Grace

Pool and Hot Tub heater was broken so it was unusable. One of the elevators was broken. Our ice machine was broken.

Our room didn't have body wash stocked up which makes me think they didn't check before we checked in.

The front desk assigned us the wrong room and the keys didn't work so we had to clarify everything.

Paid $25 for valet and they didn't ask for any information and could've given our car to anyone who said it was theirs.

Friends

2/10

Poor

30 May 2026

Mildred

Stayed for a wrestling event wanting a hotel with an indoor pool. The whirlpool was closed and you might as well say the pool too. The pool was low of water, had two dehumidifiers with the drain lines running to the pool and not to a drain. The drain areas were all clogged with standing water and brown. Highly unsanitary. Entered room with a stale smell. Lightings in room very dim to deter the stained and highly worn furniture. The mattress was very hard with the flattest pillows. No bedding for the pull out sofa. The closet mirror door would not close as it was off track with cracked glass. Rather disappointing for the brand and amount paid. One of two elevators were down. Window seals dirty. Only positive from this stay, staff was friendly and courteous.

Family_with_children

6/10

Pleasant

28 May 2026

Dawn

There was no shower gel or shampoo in the shower; the bottles were empty. The food counter in the lobby was overpriced for what they sold.

Family

4/10

Poor

26 May 2026

Barry

1. The valet parking fills up very fast. You have nowhere to park while checking in or out
2. One of the elevators was broken.
3. My toilet was not secured to the floor.
4. There was no house keeping for my room. I left @ 10AM and returned at 4PM.
5. Checkout was stalled by one person. The manager finally came out to take my key.

Self

2/10

Poor

25 May 2026

Tiffany

I had to cancel my reservation because of a death and nobody could even get in touch with anyone at the hotel.

6/10

Pleasant

25 May 2026

Christopher

It’s a an outdated property. Sort of noisy and just mediocre for my taste. I’d probably not stay there again. But we all have our standards. My standards might be different that others. One elevator working wasn’t ideal. Toilet sounded like a rocket taking off. TV was like a 27 inch. Definitely recommend parking in the garage across the street. $10 a night. Places to eat was about 10 min walk. About 15 min walk to Scope Arena. Little sketchy at night walking around the property. Be careful.

Partner

4/10

Poor

18 May 2026

Brian

I would only stay here again if I only needed to sleep. The room was clean. Staff was very helpful. That being said, the pool was empty for the whole visit. I had change my own trash bag. The terrace furniture is broken down and only had cushion for 6. Mind you, they have at least 20 chairs on it. Only one light worked at night on the terrace as well. Don't count on a full service restaurant here either. It's a basic school cafeteria set up for poor food.

10/10

Exceptional

17 May 2026

Courtney

Everything nice

Partner

10/10

Exceptional

11 May 2026

Nannie

The room was clean and comfortable. I slept very good. The staff was very nice. The velet was very helpful and kind. The stay was wonderful.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Corrie

Clean rooms, valet very reasonable. My experience with the staff was great! Next time in Norfolk, that is where I'll be staying.

Self

6/10

Pleasant

04 May 2026

John

Breakfast was expensive and inconvenient. Had to be ordered at the \"bistro\" counter and picked up. There was no bar.
I had booked it with Expedia, which was fine, but it took way too long to check in. The staff was staring at the computer and typing and clicking for at least 15 minutes just for me.
Parking in the nearby public garage was $13/day. The hotel does not have its own garage, and no voucher was offered for free parking, so I had to pay $25 for valet parking. The location was good, within 10 minutes walking distance to the marina and cheap regular ferry trips across the river to other interesting historical sites.

Self

10/10

Exceptional

04 May 2026

James

Very friendly and accommodating. I’ve stayed here about 4 different times and am always happy and pleased.

Self

4/10

Poor

27 Apr 2026

Michael

The staff to serve breakfast on Sunday morning did not show up, so there was no breakfast served that morning and no coffee either. On my last nite staying, it was Sunday nite and the elevator was making some kind of really lous clanging noise when it moved and could be heard all nite long and very annoying to myself and im sure guest as well

Self

2/10

Poor

26 Apr 2026

Duncan

The bistro was closed and our key wouldn't open the garage doors or the pool door. And that was after getting 3! different keys just to get into our room.. on the 8th! floor.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Moses

There was no bar and no breakfast in the morning! Sad! :(

Friends

2/10

Poor

26 Apr 2026

Shatina

I was placed in a room that I could even shower in be cause the drain was clogged. Maintenance wasn’t going to be there until after checkout time.

10/10

Exceptional

25 Apr 2026

andre

y

4/10

Poor

25 Apr 2026

Angel

Na

Partner

6/10

Pleasant

18 Apr 2026

Jeanette

The hotel is getting very tired. Our room sink had a broken stopper and the bathroom floor had something sticky spilt on it,
Only one elevator worked so there was always a wait.
The ice machine didn’t work.
They only had coffee made in tge mirning, no hot water ot tea options. I think it was over priced for what you got

Partner

4/10

Poor

16 Apr 2026

Imani

Unfortunately this was not a good stay for me. It was my graduation weekend and nothing was up to par. For one, the hot tub was out of order and the pool was freezing cold. It was booked that hotel purposely for hot tub, so it was very disappointing. For second, the air conditioning the first night was terrible. We had to open a window. A mechanic came the next day but had to go in and out our room; very uncomfortable. Lastly, the hotels restaurant “Bristo” closed so we weren’t able to get food when the sign says closed at 10. We were told “if it’s not busy, we close down early”. It was just a weekend of unfortunate events.

Family

2/10

Poor

16 Apr 2026

David

Awful. Don't go

Self

8/10

Excellent

16 Apr 2026

Maria

It is an older property and in the process of updating. The staff is customer oriented.

Partner

2/10

Poor

15 Apr 2026

Jamaal

Staff was short handed at check-in and breakfast.

Family

4/10

Poor

11 Apr 2026

James

Rom was not clean, bathroom was full of mold. Sink would drain,bath /shower valve was broken.
They tried to double charge me. After booking on line and payed in full they charged my credit card again. Tried changing me for $25 for parking when I parked in the public parking garage across the street.
The breakfast price was off the charts and awful.
Will never stay at a Marriott again.

6/10

Pleasant

11 Apr 2026

Mitch

For what the cost is I would have expected parking to be available on site for free!!! I'm glad the staff was great with valet, parking!!!And would have liked breakfast to be free for the cost!

Partner

4/10

Poor

05 Apr 2026

Shanae

The hotel has not aged well, and while the staff was super sweet the building is not well kept and bistro was never attended

Friends_and_family Family

4/10

Poor

04 Apr 2026

Aleyna

This hotel has gone down hill. It is extremely dirty and understaffed. We had this booked again for a stay in a few months and we will be cancelling. I let management know how disappointed we were and they did say new management had taken over and they were working on the issues but we aren’t will to take the risk of staying there again

8/10

Excellent

18 Mar 2026

Perry

Everything was adequate. Its a little dated and not super clean (meaning stained carpet) - but honestly we were at another hotel for a conference int he same city and the other hotel was worse (also a Marriott).

Business

4/10

Poor

16 Mar 2026

Greg

The pool heat was broken. The hot tub had no water. 1 of 2 elevators broken. HVAC system was broken. The room was okay.

Friends

10/10

Exceptional

11 Mar 2026

Maria

They were perfectly adequate for my business trip

Self

6/10

Pleasant

10 Mar 2026

Shirleen

The rooms were smelling of urine when ask to change rooms we were told the hotel was book

Business

6/10

Pleasant

10 Mar 2026

Patricia Jean

Room was clean, but refrigerator didn’t work. Neither did the one in my daughter’s room. Problem with air and tv. Staff helpful. Don’t count on Starbucks or the Bistro being open either.

8/10

Excellent

07 Mar 2026

Shajaka

Location

6/10

Pleasant

25 Feb 2026

Pamela

Worn chair, dirty grout, cabinet that used to hold refrigerator was rotted out. Just old looking.

6/10

Pleasant

23 Feb 2026

Edward

Not in top condition but clean except for grout in shower

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Alisson

The room was in good condition although it heavily smelled like mold. TV was outdated and small. Worst part was the pool (and hot tub) being down.
The door kept jamming and wouldn't let me in after keying in. The staff was friendly and made the stay to be honest.

Friends

2/10

Poor

21 Feb 2026

Johnny

Yes, the room had a very bad smell and it was under construction that was undone, the bed was had no lining.

6/10

Pleasant

20 Feb 2026

Cody

The front desk staff were semi-friendly, but often weren’t at the desk. That wouldn’t have been as much of a problem if I didn’t need their assistance to get ice since none of the ice machines worked on the floors. Also, I wasn’t able to take a shower during my stay because the room we received was handicapped (meaning there was no tub), which isn’t an issue, except that the drain was clogged and within moments of turning on the shower to warm the water the bathroom was going to be flooded.

Partner

2/10

Poor

17 Feb 2026

Jada

For this to be a Marriot hotel, it sucked. The rooms are dark even with the lights on. The building and rooms are in need of a major renovation. The room smelled old and damp. I’ve stayed at plenty of Marriot Hotels in different cities and this location was by far the worst. The price of the room was outlandish considering the conditions of the establishment. Never again. It’s giving Motel 8 vibes.

Friends

8/10

Excellent

15 Feb 2026

Megan

clean lobby, complementary water in the room, staff was courteous

Leisure Partner

10/10

Exceptional

06 Feb 2026

Vito

Clean rooms, quick and easy check in/out. Valet parking is always a plus but it is expensive.

10/10

Exceptional

06 Feb 2026

George

Staff stood out. Maria at check in. I think that’s her name. She was at the first podium by the valet door during the bomb cyclone. She went herself to find me a pillow and trash bags to wrap my feet for the snow before our cruise. Also Jermaine the valet kept me company while I smoked when he wasn’t busy. I had anxiety sitting by myself and he understood. The buffet hostess was quick and since I walk with a cane, she came to my table to check on me.

Partner

10/10

Exceptional

28 Jan 2026

Evan

Room was adequate. Staff was very courteous. Very quiet stay.

Business Self

8/10

Excellent

24 Jan 2026

Anthony

Was there 3 nights. Maid never cleaned room

8/10

Excellent

20 Jan 2026

Jacqueline

Parking was an issue for me. Drove around the block three time before figuring out where I could park

Business Self

4/10

Poor

18 Jan 2026

Valerie

The first night stay I took a cold shower due to no hot water, then the smell of sewage in my bathroom. Room #705

6/10

Pleasant

12 Jan 2026

Cameron

Hot tub not working, ice maker on 6th floor broken.

2/10

Poor

11 Jan 2026

Monica

I had difficulty with adjusting the temperature in the room because it was hot. Additionally, I had to go downstairs in the lobby to ask for ice because the ice machine was broken. Lastly, the toilet was too low to the floor as well as the tub in the bathroom.

10/10

Exceptional

11 Jan 2026

Wendy

Great stay

Business_and_leisure Family

10/10

Exceptional

05 Jan 2026

Daniel

yes

Business Family

6/10

Pleasant

03 Jan 2026

Susan

Great location but the property was a little worn

Leisure Partner

6/10

Pleasant

02 Jan 2026

Kesha

Nothing special. The location

10/10

Exceptional

30 Dec 2025

Jessica

Friendly staff

10/10

Exceptional

29 Dec 2025

Jabari

Hotel was closed. Staff was polite overall great day very clean and spacious room great location.

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Tracy

Room was very clean. Quiet. The ice machine was broken but that wasnt a bother for me since I had a fridge. The bar has great wings and the best drinks. Makes me just want to go there for the food.

Leisure Self

10/10

Exceptional

21 Dec 2025

Jabari

Very spacious clean and staff friendly

10/10

Exceptional

20 Dec 2025

Leanne

The hotel was nicely located. Everyone was friendly and helpful with recommendations for dining and safety concerns.

Leisure Partner

6/10

Pleasant

19 Dec 2025

Aishah

Clean room but I brought the breakfast package and only used 20 dollars and after 930am the remaining 68dollars the didn't let use or give a credit waste of money never coming back

Business_and_leisure Partner

6/10

Pleasant

15 Dec 2025

Jasmine P

Valet parking horrible

Leisure Partner

4/10

Poor

09 Dec 2025

Aleksis

Staff was excellent. However, you have to pay for valet when the parking garage is attached to the building. No ice machine. Elevators definitely need service. The bistro was too expensive for packaged food. The room was ok but the fridge wasn't cold enough. Definitely not Marriott level.

Leisure Family

8/10

Excellent

08 Dec 2025

Linda

Nice staff clean room.

Leisure Partner