Name: Tru by Hilton Chesapeake Greenbrier
Address: 1570 Crossways Blvd., Chesapeake, 23320, US

6/10

Pleasant

20 Jul 2026

Karen

Our room smelled like a hospital. Carpet in hallway near elevator on 4th floor was dirty.

Family

10/10

Exceptional

19 Jul 2026

Jessica

The ice machine was down one of the nights; however they had it fixed the next day.

Friends

8/10

Excellent

15 Jul 2026

Chuck

We had breakfast in Knoxville. It was not good. Powdered eggs, nasty sausage. The bagel and cream cheese was ok. Coffee could have been better.

10/10

Exceptional

15 Jul 2026

Julie

We just loved the vibe of this hotel. There was positive evening everywhere you looked, right colors, and touches that did not go unnoticed. It was a cool table and games in the lobby, which my kids and I took advantage of to kill some time before going to dinner. It was also a computer and three individual looks that people could sit in to get work done, check emails or just have some quiet time alone on their own device. The rooms were clean and updated and I even loved the slogans on the shampoo bottles! There was a lot of small touches that made this hotel great and it was plenty of parking, a close by shopping plaza and it was an easy drive to the airport from there

Family_with_children

8/10

Excellent

14 Jul 2026

Latasha Y

Everything was great including the staff!

10/10

Exceptional

08 Jul 2026

Omolade

Clean room, nice breakfast, free parking

Family

10/10

Exceptional

07 Jul 2026

Ty

Treated us like family, will be coming back next year

Partner

2/10

Poor

07 Jul 2026

Miranda

I stayed at this hotel last month and it was amazing. Staff at check in greeted me immediately, the hotel was clean, my room was great. This visit - not so much.
After driving 6 hours, I was hoping for the same type of experience as last month, which is specifically why I booked this hotel again. I was met with a sign taped to the front \"Stepped away for a moment. Please have your ID and card ready\". I waited for about 7 minutes and in the meantime, the maintenance employee was trying to track the front desk attendant to get me checked in.
Upon arriving in my room, I noticed the entire bottom door sweep was detached from the door and you could see clear out in to the hallway and the room was freezing. I went back down to ask if I could please have another blanket and if maintenance could please come and fix the door sweep. I offered to wait downstairs so she would not have to leave the front desk and run it up to 5th floor, but she told me she had to go to an upper level to find a blanket. She brought a blanket up to my room about 10 minutes later, which I appreciated.
The room was definitely not as clean as it was the last time. The bottom of the shower door was orange which was a bit icky. The common areas and hallways were most definitely not as clean as they were the last time - lots of loose trash on the carpets, overflowing trash cans (the maintenance employee was working on emptying them while I was checking in, so I was glad for that).
Longer review on Google

Self

6/10

Pleasant

07 Jul 2026

Jesse

Breakfast was good. Staff was great. Cleaning could have been a bit more thorough in the room before we stayed. Cleaning during the trip is limited to every 4th day for a full clean and every other day for towels etc.

Family_with_children

8/10

Excellent

07 Jul 2026

erin

The staff was wonderful and welcoming and it was a nice property. Perfect for our trip. Basic room with all we needed. The breakfast was wonderful with many options and very tidy. The pillows are my only complaint. Too soft. Everything else was awesome.

Family

8/10

Excellent

04 Jul 2026

Larry

Rooms were clean and good for a traveler on the go.
Nice size lobby with a pool table, tv and board games.
No swimming pool and needed to have outside trash cans emptied.

Family_with_children

10/10

Exceptional

04 Jul 2026

John M.

Solid place for a one night stay. Pretty good breakfast.

Family_with_children

10/10

Exceptional

04 Jul 2026

Jessica

Front desk staff was very pleasant and room quite and peaceful

Partner

6/10

Pleasant

01 Jul 2026

Kevin

1 chair in the room with a roll desk to eat on, small night desk tables by the bed, no dressers to put clothes. Overall the room space was large but lots of wasted space. I love minimalistic but needs to be efficient at least

Friends

4/10

Poor

30 Jun 2026

Holly

This place is great if you don’t need anything or need to talk to anyone. About 1/2 the staff is super professional, the other 1/2 not so much. Multiple times I went to ask a simple question, I was immediately snapped at (or over annunciated to
condescendingly) like I did something wrong for asking. My fault was I didn’t do enough research, I was moving across country and dealing with a lot of hotels and I failed to realize there was no closet or storage space at all in these rooms. I was there for 3 weeks, over $3000k spent and I had to make my own beds, I’m talking clean sheets after a week, I stripped them and remade them bc the staff could not be bothered. I did it twice(once after each week). I even asked after about 8 days if I could borrow a broom and swept my own room. The only thing house keeping does is give you towels and empty the trash every other day, that they do well. One elevator was broke and the second elevator would take a solid 5 min to arrive, I rarely took it, but got a lot of great stair stepping exercise to the 4th floor, which I don’t mind. Breakfast is pretty good, they do have a lot of options. If you are doing more than a night or two max then I would suggest looking elsewhere. They also have no on site laundry to wash your clothes, so you will have to find a laundry mat.

Family_with_children

2/10

Poor

29 Jun 2026

Chadwick

Booked this property four months before arrival on Expedia as \"pay at property\" for a weeks stay. Was emailed in the morning of check in I needed to update my card information by 7:15 pm. I updated my info by 5pm but when I arrived at the hotel my reservation had been canceled. Was given a dirty room at my original rate for the first night but was forced to rebook the remaining nights at almost double the original rate. The room had a dirty hand print on the headboard, food or dirty on the wall around the garbage can and hair in the bathroom. (pictures available). Not a good experience and will not be back.

Friends

2/10

Poor

28 Jun 2026

Nancy

The room wasn’t that clean, the shower had a lot of mildew in the corners, there was a splatter of something on the wall near the bed. Air conditioner didn’t work that well. Not what I would expect for a Hilton hotel! Very bad experience!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Renee

Everything and everyone was excellent. The service was too!

10/10

Exceptional

22 Jun 2026

Audrey

Nice place to stay if you are passing through or doesn’t plan to spend a lot of time in the room. There was nothing wrong with this property during my visit. The only issue was the duck poop outside that covered the parking lot and entrance into the hotel.

Family

2/10

Poor

22 Jun 2026

Nicole

There was a significant amount of mold in the ceiling tile directly outside of our room. After waking up two days in a row with a sinus headache, scratchy throat and itchy irritated eyes I investigated the room further. I discovered mold in the AC unit vent. When I brought it to the attention of the front desk they said they would have their head of maintenance come up and take a look. However, their demeanor suggested they did not believe me because they said “there can’t be mold the properties only two years old”. One head of maintenance came up to the room and looked at the AC vent he said he does not believe in his mold but he believes that it is dust and moisture from the AC unit. Well, that is exactly what mold is made of… Moisture and dust. (My 15 year old knew that and said as much as soon as the maintenance supervisor walked out of the room when I told the front desk that we would need to check out and requested a refund they told me I would need to contact Expedia because that is who I booked through. I immediately contacted Expedia, who reached out to the front desk and requested a refund, and the hotel said they would refund the last two nights but that they could not do anything for the nights we had already stayed. Although I understand that we did utilize the room for those two nights, we utilize the room under unhealthy conditions and the hotel was not willing to do anything to try and rectify the situation. I have photos.

Family_with_children

6/10

Pleasant

21 Jun 2026

David

It was a clean no frills hotel. The pillows were awful. We got a poor nights sleep because of the noise coming from the room above us. Not really the fault of the hotel but next time we will choose a different hotel.

10/10

Exceptional

15 Jun 2026

Donell

Everything was fabulous no complaints

Partner

10/10

Exceptional

12 Jun 2026

Edward

Clean and tight. Not a luxury stay, but perfect for everything else!

Self

8/10

Excellent

05 Jun 2026

Gabriel Wolfe

J

10/10

Exceptional

03 Jun 2026

Marcio

Excellent place. I would highly recommend.

10/10

Exceptional

03 Jun 2026

Jaclyn W.

Everything was perfect

Family

10/10

Exceptional

02 Jun 2026

Jodi A

Clean rooms, friendly and staff going above and beyond, awesome amenities,
Safe parking, very nice up to date rooms.

Self

8/10

Excellent

01 Jun 2026

Faeiona

Good experience

Self

10/10

Exceptional

29 May 2026

Betty Jo

Great value…including a nice breakfast. Very nice staff.

Family

6/10

Pleasant

29 May 2026

John

Didn’t stock bathroom with toilet paper

Self

10/10

Exceptional

27 May 2026

Valencia

The staff was amazing and the rooms are so nice the food was delicious 😋

Friends_and_family Family

4/10

Poor

26 May 2026

Tracey C

I didn’t realize when I booked the hotel that there were no pet free rooms. I don’t have an issue with animals, but when you wake up covered in pet hair (cat presumably), you might take offense. I left a review with the property as well as my number for a call back, but I have not heard from them. Also, the bath gel had not been replenished before my stay, and judging from the state of my clothes - the sheets had not been changed prior to my arrival. I think the concept of having a pet friendly hotel is great, but there should be a few rooms for those who don’t have any pets traveling with them. I inquired about that while checking out and was told that they couldn’t track which rooms had previously had pets, so there were no pet free rooms. Even though the hotel itself looked very nice, I won’t be returning.

Self

10/10

Exceptional

25 May 2026

Kendall

Good and clean hotel. Modern. Helpful staff. I liked: water bottles for each guest, cool lounge, printer access.

Family

10/10

Exceptional

20 May 2026

Dawn

The room was clean. Staff were friendly and helpful. Breakfast was good, nice selection.

Friends_and_family Family

10/10

Exceptional

17 May 2026

MICHELLE D

Property was clean. Staff was nice. Centrally located. Lots of stores nearby. Plenty of places to eat nearby. Breakfast in the morning was good. Reasonably priced

Self

4/10

Poor

15 May 2026

Robert

The room was a lot smaller than I imagined, but that wasn't the issue. It was the other guest on the floor; there were kids running through the halls and kept slamming the door until about 2am. I picked up the phone to call the front desk at about midnight and there was no answer. Finally, I said something about 12:30am and it still continued until 2am. I went to my commencement tired as you can imagine as I had to get up early.

Self

8/10

Excellent

15 May 2026

Ernestina

Nice staff

Family_with_children

4/10

Poor

14 May 2026

Mgbechi

Breakfast did not taste good.

Family_with_children

10/10

Exceptional

12 May 2026

Paul

Excellent room, staff, cleanliness and location.

Partner

6/10

Pleasant

11 May 2026

Miriam Fanny

The showers wasn’t clean at all. I wandering if the sheets was changed before our arrival.

Family_with_children

10/10

Exceptional

10 May 2026

Darlene

The staff members were polite, kind, helpful, and thoughtful.
The room was beautiful and clean. There was plenty of parking. The lobby area was fun and vibrant but the rooms and the floor was very quiet.

Self

8/10

Excellent

10 May 2026

William

The breakfast was fresh, the rooms were cleaned. Staff were very pleasant and courteous to all the needs and parking was accessible. Overall, a 4 1/2 star. Only complain I have is the fitness room didn’t have no wipes for machine and the bike was outdated, but it was good enough. I enjoyed my time and there’s always room for improvement.
Thank you, Hilton.

Self

10/10

Exceptional

09 May 2026

Tricia

Everything was great I love the pancake maker

10/10

Exceptional

05 May 2026

Elizabeth

The staff was attentive and friendly. The place was clean and modern.

4/10

Poor

04 May 2026

Kevin

Great location, convenient to shopping, dinning and attractions. I had an issue with my room thermostat reading 80 while set on 69. I called the front desk and told the tech had gone for the day. When I asked if I could change rooms, I was informed that they were completely sold out. I asked about a refund and was told because I booked 3rd party they couldn't assist me. I stayed in a hot room all night. The front desk person didn't care about resolving my issue, wasn't empathetic and showed little care.

Business

8/10

Excellent

03 May 2026

Rachel

The pillows weren't the best, nor were the eggs for breakfast. Other than that it was a comfortable stay.

Partner

8/10

Excellent

01 May 2026

Peach

No ice bucket and coffee maker in the room. No ice machine on the floor.

Family

10/10

Exceptional

30 Apr 2026

Kathryn

The AC unit made a lot of noise…old probably needs repair or replacement The sink stopper was broken so we just laid it on the vanity top behind the faucet
Staff & breakfast were good
I’d stay here again and just move rooms if I got another noisey AC unit

10/10

Exceptional

30 Apr 2026

Karen

We are thrilled to have been able to stay at a stellar pet friendly hotel. The staff members have been very accommodating and welcoming which has made the stay quite enjoyable. I highly recommend this place for anyone looking for a pet friendly hotel. This hotel will be our goto for future travels.

Pet

8/10

Excellent

30 Apr 2026

Arrenda

Staff was friendly, room was clean, adjustable showerhead pressure and hot water was nice, products in shower were refreshing and unique, breakfast options were minimal though (no granola or toppings for yogurt or oatmeal, no eggs/sausage/waffles, etc), and the shower caulk could use replacing. The bed was a bit hard for my comfort. Overall the stay was great for one night but more than 2 I would prefer a next level stay.

Family_with_children

8/10

Excellent

28 Apr 2026

Rebecca

Breakfast was great, parking good, staff was great except manager that checked us in

6/10

Pleasant

26 Apr 2026

Timi

Breakfast was good as usual

Partner

10/10

Exceptional

26 Apr 2026

Stephen

Good location for us. Very nice facility

Partner

10/10

Exceptional

26 Apr 2026

Christine

Our room was comfortable and it was nice to look out at the trees!!

Partner

10/10

Exceptional

21 Apr 2026

sharhonda

The hotel was in a good location for our needs…within a mile of shopping and dining. The room was clean and functional. The breakfast had enough choices and was tasty. Parking was convenient and secure.

Partner

10/10

Exceptional

20 Apr 2026

David

Very clean facility and attentive staff.

Partner

10/10

Exceptional

20 Apr 2026

Brenda

Always have a great stay. Clean, accessible and accommodating

Family

10/10

Exceptional

19 Apr 2026

Diane

Attractive contemporary design with thoughtful amenities (quality skin and hair products, comfortable beds and pillows, space for luggage and large screen tv with premium channels) together with good sound-proofing against noisy neighbors make TRU a standout choice if you don’t want to spend $300 plus a night for a hotel. Highly recommend.

Family

10/10

Exceptional

17 Apr 2026

David

Good breakfast

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Malcolm

Great place, comfortable and breakfast was good, staff was helpful

Self

6/10

Pleasant

12 Apr 2026

Brian

We come to the area 3 times a year for a hockey tournament and this was the first at Tru.
The parking was super convenient and always had available spots and was well lit. The room was very small which could be expected. The water pressure was very low so it was difficult to take a quick shower due to that. Fair selection for breakfast but were trying too much with eggs; scrambled eggs would have been fine.
The staff always looked mad to be there and annoyed when I noticed some guests asking requests. I would not stay here again.

Partner

8/10

Excellent

11 Apr 2026

STEPHEN

Quick overnight stay.
Not anytime for other than the room.
Good stay over all.
Negatives: Light out on lamp next to window. The arrival parking space to check in was very limited.

2/10

Poor

11 Apr 2026

keaera

This hotel is not old! The carpets in the hall need to be shampooed! The ceilings in the room had water stains and the blinds were broke. They need to do better.

Partner

10/10

Exceptional

01 Apr 2026

Erwin

Breakfast is always on spot , I chose Tru for this reason as well. I have stayed several times already and no complain or whatsoever. Hopefully there will be microwave in the rooms or at least in the lobby for guests to use.

Partner

10/10

Exceptional

30 Mar 2026

Lorraine

The parking is great, the breakfast is good and the room is clean. The staff is friendly. We have stayed at this hotel many times and it never disappoints!

Partner

10/10

Exceptional

27 Mar 2026

Menzer

was ok

Friends

6/10

Pleasant

26 Mar 2026

Matthew

I feel a bit generous giving a 3 star review. The building was nice, but I don’t think the person at the from desk ever actually looked at me during check in - not rude, per se, just totally disinterested. There was no shampoo dispenser in my shower (it was missing completely) and the soap dispenser was empty, so if you like to shower with only conditioner, add another star. The worst part was breakfast- I got to the cafe by 7am and the eggs and meat were gone and the pancake machine had no batter. I stood there for 15 minutes and nobody showed up, fortunately they had some pop tarts so I had something to take to the airport with me. I’m in VA Beach frequently but probably won’t at Tru again.

8/10

Excellent

22 Mar 2026

Marquita

Everything was great! The room and bathroom were neat and clean. The bed was comfortable. Breakfast had many options, more than I was expecting. Check in was a breeze. It was very quiet. The location was perfect—very close to the freeway and there were restaurants very close. The only con I have is that the AC in the room sounded like there were crickets in the room when it was running. It made it somewhat difficult to fall asleep.

Family

8/10

Excellent

22 Mar 2026

Samantha

Clean room, quiet hotel, very friendly front desk

Family

8/10

Excellent

20 Mar 2026

Antonio

Clean room,

Partner

6/10

Pleasant

15 Mar 2026

Chris

Is was fine, bed was not comfortable and breakfast was so so

Self

10/10

Exceptional

11 Mar 2026

Kenneth

Great hotel

10/10

Exceptional

09 Mar 2026

Tiffanie

Nice stay friendly staff

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Carla

The staffs were great service.

Family_with_children

10/10

Exceptional

08 Mar 2026

Robin

This place was perfect for my needs. Can’t wait to come again.

Self

4/10

Poor

08 Mar 2026

Jessica

Once inside I established this was not very kid friendly. Hangout spot in the lobby with pool table so the littles thought it was play time. The rooms were dirty but I'm a professional cleaner so I just did it myself.

Family_with_children

8/10

Excellent

04 Mar 2026

Elizabeth

Stayed here a couple of times. Good area. Shopping and eats. Hotel lobby and
Room always clean and staff is polite.

10/10

Exceptional

01 Mar 2026

Angela

Excellent stay! Very clean, friendly staff, convenient location to restaurants! A definite recommendation!

Partner

6/10

Pleasant

01 Mar 2026

christine

The whole hotel smells like weed It’s offensive
Rooms nice. Staff great. Clean lobby

Self

10/10

Exceptional

27 Feb 2026

Kyle

Rooms were clean and concerns were addressed excellent job by the staff. We complained about loud music and they addressed it right away.

Family_with_children

10/10

Exceptional

26 Feb 2026

James

Spotless room, entry way, breakfast area, all night refreshments, fantastic staff.

Friends_and_family Family

6/10

Pleasant

25 Feb 2026

MANUEL

Customer service and room service did not satisfy our stay.

Family_with_children

10/10

Exceptional

23 Feb 2026

Laronda

This was my first stay at a Tru and it was immaculate. The esthetics, customer service, room cleanliness and I like new construction and keeping up to date and this was a complete example of just that

Friends

8/10

Excellent

21 Feb 2026

Quentin Andra

The staff was very courteous and always greeted you. The only issue we had was that the room was not serviced during our stay. Sticker on the mirror said the room is cleaned every other day. That didn't happen. I let the lady at the desk know. Hopefully it won't happen to anyone rise.

8/10

Excellent

16 Feb 2026

Sherieda

Yes the rooms was spotless and the staff was helpful and friendly

Leisure Partner

8/10

Excellent

15 Feb 2026

Dianna

The wood floors was a little dusty. Staff was great, breakfast was good

2/10

Poor

15 Feb 2026

Thomas

Our whole stay here was terrible. The first night we showed up and rooms were not ready. No biggie things happen. Came back an hour later got our key and went to.. surprise an occupied room. Again no biggie. Got the right room after we went downstairs. Went to recheck in for night two and Surprise your reservation we have had for six months is not available because they over booked but they tried to give us a different type room and pass it off as our mistake. At this point enough was enough we insisted on a refund and found another hotel for the night. WOULD NOT RECOMMEND TRU TO ANYONE!!!!!! Hilton products are usually much better!! They desk staff was very friendly through it all as people

Partner

6/10

Pleasant

10 Feb 2026

Candice

Ok

10/10

Exceptional

10 Feb 2026

shantee

My room was very clean and comfy just for me... breakfast choices not to bad plus very close to plenty of shopping and rest4

Self

10/10

Exceptional

07 Feb 2026

Tangier

The hotel was clean, and the staff was pleasant!

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

William

Nice clean and spacious room! Location was convenient with plenty restaurant options. Young lady during check in was very pleasant and welcoming. Nice breakfast and clean eating area.

10/10

Exceptional

19 Jan 2026

emily

Great location clean and friendly staff

Leisure Family

10/10

Exceptional

13 Jan 2026

Brian

Room was cozy and clean. Staff was excellent...

10/10

Exceptional

12 Jan 2026

Jaydan

Very clean room. Staff was awesome and loved the location.

10/10

Exceptional

09 Jan 2026

Alicia

Nice room. Small, but fairly new. I am not a fan of Hilton. I've had horrible experiences. This hotel was nice.

Business Self

8/10

Excellent

04 Jan 2026

Antwon

Nice clean hotel.. only little thing that bothered me was the $100 additional deposit for hotel food or beverages.. but was immediately returned after the stay so overall I was pleased.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Prince

No microwave in the rooms only one microwave downstairs in the lobby that is a problem

Leisure Family

6/10

Pleasant

29 Dec 2025

Michael

Room was small. No room service in the four days of our stay. Breakfast was subpar. Area around hotel was dirty; trash all over.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Clarinda

Of all the hotels we’ve been in the Chesapeake area, this is the only hotel that my husband approved. So, we kept on coming back here. It’s getting pricey though. Our Local church is only 15 minutes away from this hotel.
Staffs are really nice and they don’t ignore you. When I come by the reception, they ask me right away if I need anything. It’s like they are happy that we are their guests. My kids like the pool table, the gym, and we can relax by the living area. A really nice hotel. I would recommend it for everyone.

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Charles

Staff was wonderful and very helpful.