Name: Courtyard Virginia Beach Norfolk
Address: 5700 Greenwich Rd, Virginia Beach, 23462, US

6/10

Pleasant

26 Jul 2026

Willard

We had booked a room with a king bed and sleeper sofa, the room had a king and two chairs. We had 3 people. They did not have a roll away sleeper and could not switch rooms. ☹️

2/10

Poor

22 Jul 2026

Ronnie

It was terrible

6/10

Pleasant

21 Jul 2026

Mariah

The hotel lobby looks really nice and the rooms are nice as well. The pool was filthy and so was the bathroom.

Family_with_children

10/10

Exceptional

20 Jul 2026

Kevin

Everything was as expected

Self

10/10

Exceptional

19 Jul 2026

kiera

Great hotel

Partner

10/10

Exceptional

05 Jul 2026

Evan

I had a great stay and the location is in a great area.

10/10

Exceptional

05 Jul 2026

Chris

The rooms was clean. The staff was excellent treated guest very well. I would definitely come back and reserve a stay again.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Danesha

I only stayed for one night so it served it's purpose. I didn't use any amenities. The room was clean.

Self

4/10

Poor

21 Jun 2026

daya

There were bugs. The carpet in the hallway was wet which created a mildew odor

Self

8/10

Excellent

16 Jun 2026

Sonia

Everything was fine. The only issue was they didn't make my bed not once out of 4 days, and I had to ask for my garbage to be taken out one day.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

James

Staff was great. Clean rooms

Family_with_children

10/10

Exceptional

26 May 2026

Amanda

The only complaint my family and I would have is there were no sheets for the pullout sofa. The staff was very friendly and helpful. We had never been to Virginia Beach so we weren’t sure what to expect or where anything was. The hotel was quiet at night. We’ve stayed at hotels where kids are running through the halls all hours of the night. This hotel we didn’t have to deal with that. We would definitely stay at this hotel again in the future should we come back!

Friends_and_family Family

8/10

Excellent

12 May 2026

Christy

Rooms were clean and updated, very nice. BUT they charged for breakfast, so went elsewhere.

Family

8/10

Excellent

09 May 2026

Michael

No complimentary breakfast or indoor pool a bit disappointing, but staff was very friendly and helpful with some special requests we had (extended checkout)

Family_with_children

10/10

Exceptional

03 May 2026

Asia

Came for two nights the room was very nice and clean and the staff was very helpful and nice

Partner

10/10

Exceptional

01 May 2026

Sharon

I loved that it was not pet friendly. With allergies to pet dander, it was hard to find a hotel that didn’t allow pets in your area. Thank you for thinking of us allergy sufferers. The room was clean and quiet. I will be back!

Family

10/10

Exceptional

20 Apr 2026

Aaron

Nice place

Self

2/10

Poor

19 Apr 2026

Maurice

I had a suite and the room itself was decent. I was extremely disappointed with the hospitality at the hotel. I was in town 4 nights for a conference and the staff NEVER came to do clean up or even take out the trash. I would see staff on the floor making rounds and would come back to a full trash can and the bed unmade. I had to sit the trash can in the hallway and ask for more towels on my way out one day. They replaced the towels, took the trash can, and STILL did not clean up. When I told the front desk attendamt, they gave me a very dry and uninterested response, not even offering an apology. I'm a Marriott rewards member and have never had this kind of experience at one of the properties. For almost $200 a night, to not receive the bare mimimum is umacceptable and I would not recommend staying at this property.

8/10

Excellent

29 Mar 2026

Shaun

There was no continental breakfast, but there was a inside breakfast counter that supposed to be open for lunch and dinner also, but there was no staff to cover the evening hours

Family

10/10

Exceptional

20 Mar 2026

Alfredo

Good

10/10

Exceptional

13 Mar 2026

Nancy

Great staff. Nice room…

Family

10/10

Exceptional

08 Mar 2026

Steven

Great service and clean room. Toilet lid busted and shampoo holder off the wall. Otherwise room excellent.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Bernadette

Love this newly renovated hotel. We had a great stay and will definitely come back.

Leisure Family

10/10

Exceptional

01 Feb 2026

Christian

Lovely room

6/10

Pleasant

15 Jan 2026

Suhas

Room was fine but the coffee machine was not clean , had to go the front office for getting fresh coffee where i was told the starbucks machine was broke

Business Partner

10/10

Exceptional

10 Jan 2026

Manuel

Great

10/10

Exceptional

19 Nov 2025

Arthur

CLEAN ROOM

8/10

Excellent

26 Sep 2025

Karen

We pulled up late at night, two ladies in an unfamiliar town, and the place was very foreboding. They are doing renovations on the lobby and from the circle entrance we couldn't see the front desk, just construction. There were zero signs. Eventually I went to the door to check it out and after I went inside I could see the front desk and a person. So my complaint is, if you are going to do renovation and your place looks like a ghost town, put up some signs. Could also use more signage from the road. It shouldn't be that hard. After that everything was fine.

Friends_and_family Family

4/10

Poor

22 Sep 2025

John

The building is under construction so I expected the lobby and other areas to look the part, however, the hallways and room also looked as if they were still under construction. This wouldn't have been a big deal however for the price you pay, you should def get a discount if everything is in disarray. I'm sure it will look nice when its complete but it did not feel welcoming.

Business

2/10

Poor

21 Sep 2025

Charles

DIDNT HONOR RESERVATION

Told at 10PM with NO WARNING.. they had no rooms. MIND YOU I BOOKED 2 Weeks prior. Staff was unwilling to help and just looked off in the distance. Hotels.com \"customer service\" was equally as usless. I called Marriott, they couldnt help with this reservation but we kind enough to book me in another Marriott property that WAS OVERBOOKED. After I had paid a second time. I THEN after calling Marriott AGAIN.. they get me into a different Marriot that finally had rooms.. so at 2AM I finally had a room.. YH2BFKM. NOt sure which is worse, the fact Marriott screwed up or that there was NO WAY at 10PM to get a real person at Hotels.com. THIS IS THE LAST TIME I WILL USE HOTELS.COM

Partner

4/10

Poor

21 Sep 2025

Katrina

UNDER MAJOR RENOVATION!

The hotel was found to be under MAJOR renovation. So, no restaurant, no bar, no pool, no ice machines, no common areas including the courtyard. Extremely dissatisfied!

Partner

4/10

Poor

13 Sep 2025

Lynda

The telephone didn't work in the room.
The door fell off of the nightstand between the beds.
The electrical plug did not work on the wall.
There was one coffee cup in a double room.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Ralphann

The hotel was under construction, which can be unavoidable, but I wasn’t aware. I had very early mornings beginning at 4am and requested to be as separated as possible but ended up on the same floor as a soccer team.. again possibly unavoidable but not ideal

Business Self

6/10

Pleasant

02 Sep 2025

Madison

We stayed a total of 3 nights, the first morning we opted not to get out room clean as the cleaning crew was ready to start cleaning around 10am, the second morning we were out early so we could get our room cleaned and came

2/10

Poor

01 Sep 2025

Chee Kang

Hotel room interior was great, but no internet and no TV cable for 3 days during the stay.

Leisure Family

2/10

Poor

17 Aug 2025

Michelle

Horrible stay! Why is this hotel even open? Shut down the hotel, do the renovations, and then open. Hallways smells terrible, room was dirty, patio door did not lock. Will never go back

Leisure Friends

6/10

Pleasant

14 Aug 2025

Cynthia

I got one of the renovated rooms, but the air-conditioning unit in the room was so noisy. It kept me up for most of the night the first night the floors in the reception area were dirty and full of trash. I was gone for the first day and nobody came in and cleaned my room.

Business Self

4/10

Poor

06 Aug 2025

Vadim

Under construction, site should state that before booking. Everywhere you look things are unfinished. Room was nice but no food no gym. Grounds are in need of maintenance, grass over grown.

Leisure Family

2/10

Poor

04 Aug 2025

Brandy

I am extremely disappointed that Expedia would offer this hotel on your website. The hotel was not inhabitable. There were less than 10 cars in the parking lot raising a question before I even went in the front door. I went in with an open mind and checked into the hotel thinking that it couldn't be that bad. As I approached my room I walked down the first floor hallway where there was carpet missing, tile missing, baseboards missing and most if not all room number plates. As the room numbers were written on the banged up walls with pencil. I went into my room once going up the elevator and down the hallway on the third for which was equally as terrible as the first floor hallway. Once in my room I went to the restroom and flushed the toilet and the toilet had an extremely slow flush making me think that perhaps it wasn't going to flush all of the way. After three total flushes the toilet paper finally went down the toilet drain. Then when leaving the bathroom I noticed that the peep hole did not have any glass or barrier in it. It was a hole straight to the hallway. It was at this point that I grabbed my bags and and left the building. I did not speak to anyone at the front desk to ask for a refund. I was so uncomfortable that I went straight to my car to leave the parking lot to find a different hotel in town to stay in.

Business Self

10/10

Exceptional

04 Aug 2025

Teresa

Very good service and a quiet place to rest.

Leisure Family

4/10

Poor

02 Aug 2025

Ashley

No-one manning the desk when we arrived sp the wait was awkward.
Our room didnt have warm water. We asked the man downstairs to take a look at it and he waved us off like some karen. It was oue wedding hotel so cold showers really made getting ready difficult.

Leisure Partner

2/10

Poor

27 Jul 2025

Erin

DO NOT STAY HERE. Upon arriving I thought it looked like a bank owned hotel. The landscaping had not been touched and the grass was over grown. When I walked in the entire place was under renovation but nothing was done yet. It looked like someone bought an old nasty hotel to renovate it to become a Marriott but they only updated the rooms and nothing else. Luckily the rooms were updated with new furniture. It looks like owner might have done the rooms first to help pay to do the rest of the hotel slowly but surely. I paid a lot of money to stay at this hotel so I was pretty upset. The ice machines do not work either.

Leisure Family

2/10

Poor

27 Jul 2025

Ethan

Awful, our group had 25 + people staying there, no ice machine working, no breakfast, no gym accessible, laundry was out of order, no towels, no washcloths, no housekeeping in 5 nights of staying! The grass and landscape haven’t been touched in months. I understand they were remodeling which was to be completed in June. Still wasn’t done plus never saw a worker there. So the hotel was a mess and in awful shape. There was a child that pooped in pool and we requested them to clean pool, otherwise not sure if or when cleaning would happen. This hotel should be shut down. I have photos off all the conditions of this hotel. Aswell as the BLACK MOLD we found. I will be reaching out to the manager which I tried while at hotel but was told she wasn’t there and that I would be contacted by her however they never took my name or number.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Donahue

The room was very nice but the grass in the rear where I had to park was tall and unkempt.

2/10

Poor

26 Jul 2025

Kelly

The property was severely undermaintained. Overgrown landscaping, broken appliances and hallway fixtures. If I had to stay more than 24 hours I would have changed hotels

8/10

Excellent

22 Jul 2025

Brandy

Rooms could be a little more cleaner. Also key never works for door 5 lol

Business_and_leisure

6/10

Pleasant

19 Jul 2025

Manikandan

I was disappointed to find that breakfast was not available during my stay. It would have been helpful to know this in advance, especially since it was mentioned in the listing

Leisure Family_with_children

6/10

Pleasant

16 Jul 2025

Lionel

Checking in was a problem with the computer and card reader

Leisure Family

4/10

Poor

15 Jul 2025

Verified traveler

On-going property construction, area was not kept clean, elevators were not conveniently placed, no breakfast, no gym - under construction, Bistro Restaurant was under construction, as well. Although, my suite was well appointed and clean.

Leisure Self

6/10

Pleasant

14 Jul 2025

Dana

Signage from the street would help visitors locate the property. No bells and whistles. Could not confirm if they were going through renovations. The room was decent. Could use new mattresses.

Business Family

8/10

Excellent

11 Jul 2025

Brian

Good stay

Went for a concert , outside looks a little rough but tbh w rooms are being renovated it looks like . Our room was nice and comfortable

Friends_and_family Family

4/10

Poor

11 Jul 2025

Thomas

Very disappointing. Under construction and restaurant was not available for use. Curbside appearance was terrible. The parking lot was full of goose poop and tall grass that needed cutting.

Leisure Partner

2/10

Poor

07 Jul 2025

Cheryl

I very rarely write a negative review, but my experience here this past weekend could not be ignored. This property is under heavy construction which is not divulged beforehand. The staff acted as if any questions were a bother even though because if the construction, it is very confusing. There was no working phone in the room. The walls, halls, etc leading to the room had stripped paint, ripped out places where something had previously hung, and there was construction equipment inside. The washer in the laundry room wasnt working. The outside is in desperate need of updating/repair. I couldn't believe this was a Courtyard by Marriott facility (thought I was in the wrong place). Geese everywhere (and their poop), so getting inside was like walking through a minefield! So glad that I had only booked one night (this was a holiday weekend). The place we stayed for the next night was a refreshing experience in comparison.

Leisure Family

2/10

Poor

06 Jul 2025

Neika

There was no breakfast while they advertised breakfast and there was a lot of duck poop we had to duck and dodge and there was big rats

Leisure Family

2/10

Poor

06 Jul 2025

Lawrence

Did not like anything, the worst hotel I have ever been to in my life. No phone in the room, refrigerator not working, everywhere smells, still going through renovations & shouldn’t be open for business

10/10

Exceptional

01 Jul 2025

Hailey

relaxing little staycation!

2/10

Poor

01 Jul 2025

Misty

Property was not reflective of photos shown. Aside from the obvious renovations (sign posted), hallways were hot with no air conditioning. My room did not contain a trash can as well as the customer greeting on the television home screen showed another guest's name. Also the parking lot was filled with trash. As a frequent guest based on my hotel chain preference, this property was below the standard of the Marriott standard.

Business_and_leisure Self

2/10

Poor

26 Jun 2025

Margaret

So disappointing.

Parking was few & far between. Property was under construction, which was a surprise. We would not have chosen this hotel, had we known. Construction materials were strewn about and the outside area had trash on the ground all around. Hallways were under construction & had no carpet, crew or hotel staff had written notes on the walls next to door room entries. Very limited lighting around the outside of property.

Partner

2/10

Poor

24 Jun 2025

Yvonne

The property appears to be in the middle of a renovation, yet they are still renting rooms. The hallways were dusty and smelled like pet urine. My room wasn't completely clean the shower had soap scum on the walls and shower curtain from the last visitor. I see that the property has potential, the staff just needs to care more about the customers experience and impression.

Leisure Family

4/10

Poor

22 Jun 2025

Ben

This place was nasty. We had a cockroach one night. The first night we got relocated due to a leak. The fitness center is under construction and not sectioned off. It looks very dirty and not up to par with other marriots. It might get better but who knows... It looks like parts are renovated but not well.

Leisure Family

10/10

Exceptional

17 Jun 2025

Andrew

Comfortable!

Very comfortable bed and extremely clean.

Partner

6/10

Pleasant

11 Jun 2025

Kevin

I was able to check in a little bit early only come to find out my tv was not working properly. The gentleman at the front desk was able to assist and get the tv working eventually.

Business

2/10

Poor

02 Jun 2025

Jessica

Horrible staff

8/10

Excellent

01 Jun 2025

Antelina

Once the property become upgraded its going to look really good!

Leisure Family

2/10

Poor

01 Jun 2025

Dorri

The hotel was not as pictured in the listing. It is obviously under going some major renovations, which is fine, but sections here and there are unfinished all around the property. Our “balcony” was a sliding glass door with a railing. Basically a window.

Partner

8/10

Excellent

27 May 2025

Jennifer

The room was very clean .. but place is still under construction

Leisure Family

8/10

Excellent

27 May 2025

karen

They were doing renovation, the rooms were very clean and lovely. Just did not have exercise room and it show that they did on the website.

6/10

Pleasant

26 May 2025

Verified traveler

Underwhelmed

Room is under renovation, no breakfast area, no phone in the room. The parking lot had urine scent. Elevators don’t work 100 percent.

Friends_and_family Family

2/10

Poor

26 May 2025

Todd

This was the worst hotel I have ever stayed.
No fitness area,No breakfast,broken door, construction all over the place. This place should not be on your website. This place needs shut down while construction. Was a terrible experience for me and my son. I can’t believe I spent the money to stay here.

Leisure Family

6/10

Pleasant

25 May 2025

Grainne

The hotel room that we stayed in was pretty good. Unfortunately, for our stay they are in the middle of doing a lot of work to the place. Which is great for future stays, just not for this one. There was duck tape keeping the doors open, which made it unsafe. The pool wasn’t open the 1st 2 days & nights that we stayed. It just opened on Sunday, so we feel like we got gipped. The housekeeping staff didn’t speak English, so when we were asking for something it was confusing for us both

Leisure Family_with_children

2/10

Poor

11 May 2025

Amanda

Absolutely awful! External door remained open all night, dumpsters and trash everywhere . Pictures online look nothing like what’s online and nothing spoke about construction. Hotel looked abandoned like it was out of the movie stranger things! Rooms were getting updates, but poorly done . I could go on. Worst stay in a while for us ….

6/10

Pleasant

10 May 2025

Darlene

The property has potential to be better. Wish i had known they were under reconstruction. Debri every where in the outside. Room i stayed in very simple snd upto date but very small for money. Nothing like the pictures on the website at all. Not worth $245 a night

Leisure Partner

4/10

Poor

03 Apr 2025

Elliott

Property is under *major* renovation until August of 2025. Honestly, upon arriving, I thought that I had the wrong place. It looked like it had been abandoned and was no longer in operation. It's in a decent location, but I would wait until their renovations are done. Right now it just isn't worth the money.

Leisure Self

2/10

Poor

27 Mar 2025

Hunter

Awful do not go

Terrible found nail with wood on the ground

2/10

Poor

21 Mar 2025

Rene

This property is under major renovation. Construction going on everywhere and no amenities. This property should not be open for business. No mention on your site about any of this. A terrible experience. A refund would be appreciated.

Business

4/10

Poor

20 Mar 2025

michelle

Courtyard by Marriott, also known as Warzone

This hotel is under heavy construction. There are literally mattresses out in the lawn.They really shouldn’t have any guests staying there at all as it’s a hazard. Hotels.com should not have this hotel on their list of hotels in this area.

Partner

2/10

Poor

10 Mar 2025

Robert

Do NOT stay here. Not fit for paying guests.

This property, as of early March 2025, is a complete dump. They're renovating the entire hotel (interior, exterior, lobby, corridors, rooms - everything) simultaneously and the whole place is filthy, covered with construction debris & discarded furniture all over the parking lot, festooned with plastic sheeting all over the interior, and generally feels very unclean and not secure at all with every exterior door in some state of being propped open, or just not able to be closed. They need to shut it down, finish the remodel, and reopen when it's fit for paying guests. I've stayed in better cheap motels.

Business

4/10

Poor

20 Feb 2025

Daniel

Surprise! We are under repairs!

We didn't know in advance that the hotel was undergoing major renovations. My wife is wheelchair bound and the room was not accessible and Im pretty sure their \"accessable\" room are not very wheelchair friendly. Raised beds, small bathrooms didn't help at all. The water for the showers bever got hot. Had issues with he TV. All reported, but nver addressed. We left a day early.

Friends_and_family Family

2/10

Poor

31 Jan 2025

Nitin

No comment

Business Self

4/10

Poor

29 Jan 2025

Frank

They are renovating major. My opinion is it should be shut down till it’s no longer like a construction zone. Mattresses piled up outside. Wall in hallway was stripped of wallpaper. Place looks real bad.

Business Family

2/10

Poor

29 Jan 2025

Dustin

Worst hotel I’ve ever seen. They are renovating but wasn’t advertised on their website. It looks like an abandoned building. I checked out of my room and checked in to another hotel down the street.

Business

2/10

Poor

19 Jan 2025

Verified traveler

Unsafe.

when I checked in, there were cracks in the floor tiles. The vibe was sketchy. The elevator was dirty and chipped. The entire building reeked of smoke. When I reluctantly headed to my room, there were curtains attempting to hide horrible construction. The whole building was dimly lit and sparse. my room was otherwise clean but the door leading to the balcony was not secure. I left to run an errand and decided it may not be worth coming back for my luggage to leave. I did not feel safe as a single woman traveler (who travels frequently alone) telling management that things were not acceptable so I simply worked up the courage to get my things and leave.

Friends_and_family Family

4/10

Poor

18 Jan 2025

Karen

IT IS A TOTAL CONSTRUCTION ZONE January 2025

Clean, bed comfy, shower fine, BUT… IT IS A TOTAL CONSTRUCTION ZONE. Fitness center inoperable (see photo), 1/2 the lobby zoned off with major construction happening right now. LOUD CONSTRUCTION Beeping forklifts outside moving renovation materials at 7 AM on a Saturday. Grinding and Jackhammering of tile in the lobby on a Saturday morning while trying to enjoy coffee. Zero signage to find this place late at night. Trash all around exterior of junked sofas. Seriously looks like someone ran into the building at the moment. No ice machine working on floor. Price was a lot considering how so many amenities were not working. Walls paper thin thus things like beeping forklifts outside were more noticeable. Room door was very finicky for keys. Some elements of hotel have been modernized but I would maybe look elsewhere unless the rate is a real steal. I really need to hit a gym when traveling especially with the cold weather can’t go outside so to see they didn’t attempt to have a fitness center available was disappointing. Staff was friendly but again if you’re used to courtyard this was a downer.

Friends_and_family Family

8/10

Excellent

14 Dec 2024

Ann

Bumpy but good

My stay had some issues, but the staff was wonderful about resolving them. I would definitely go back, especially after they finish the renovation.

Friends_and_family Family

2/10

Poor

10 Dec 2024

Elizabeth

Awful!!!

The hotel was trashy - trash all over the parking lot. I already paid for my room a long time ago and they still charged me again for the room - twice for a crappy room not worth $50. Now they say they don't have my credit card on file so they can't credit me - the worst experience I have ever had with a hotel. Bye bye Courtyard, this is the worst hotel I have ever stayed at the bed was not comfortable cheap remodels it was awful didn't even have a balcony.

Friends_and_family Friends

2/10

Poor

19 Nov 2024

STEVE

Horrible customer service upon check in

Business

6/10

Pleasant

09 Nov 2024

MICHAEL

The hotel was very quiet and the staff was friendly and welcoming at both afternoon and evening hours. The rooms are very outdated and there's kind of a lingering smell when the air conditioner unit comes on. They were renovating so I try to take that into consideration but the room I stayed in had a dirty tub and toilet to the point I was able to wipe it out myself.

Self

8/10

Excellent

13 Oct 2024

SHANNON

Very solid across the board... would return again

All was good with a couple hiccups. First was finding the entrance... a bigger better lit sign especially when arriving after dark would do wonders. Second was a random and unexpected key card deactivation amidst stay...of course when loaded with grocery items after a quick store visit.

Partner

4/10

Poor

06 Oct 2024

Capri

No room service to clean room after first night and cleanliness of towels and wash clothes and bed was very uncomfortable hard

Leisure Family_with_children

6/10

Pleasant

26 Sep 2024

Karl

The property is under renovation. While this is a good thing, it creates some limitations. The staff was courteous and available. The room was clean and the amenities performed well (HVAC ETC). There is no complimentary breakfast and the items for purchase are limited. As the property is isolated from other resturaunts, breakfast choices are limited. There is a coffee pot in the room but no coffee, tea or other beverages, other than water, available without cost.

Leisure Partner

6/10

Pleasant

15 Sep 2024

DAVID

Hard to locate. Area not detailed well on GPS. Room smelled like dentist office. Limited restaurants.

Leisure Self

10/10

Exceptional

15 Sep 2024

Patty

DAZA WAS AWESOME

8/10

Excellent

30 Aug 2024

Jude Micheal Philippe

It was a Great Place to stay!

10/10

Exceptional

27 Aug 2024

Sabrina

Nice and clean m, friendly staff

Leisure Family

10/10

Exceptional

27 Aug 2024

Amy

Lots of things to do near this hotel. Super quiet

Leisure Family

10/10

Exceptional

27 Aug 2024

Aprel

The room was clean. The outside wasn't as tidy but you could tell it was from the guests staying there (i.e. cigarettes on the ground) Other than that everything was fine.

Leisure Family

8/10

Excellent

26 Aug 2024

Tamara

The staff was really nice and accommodating. The balcony didn't lock and the area was not the best but overall will stay again.

Friends_and_family Family

4/10

Poor

25 Aug 2024

Scott

Not the service I expect from a Marriott hotel

Front desk was not rude but not nice either. There were renovations going on so it was a little loud. Everyone that worked there seemed like they’d rather be anywhere but there. Breakfast service was horrible. I got charged for internet data service and wasn’t even told about it. I must have accidentally clicked the wrong button when I logged on. I was on the internet for about 5 minutes. Not enough to warrant $5.

Partner

4/10

Poor

24 Aug 2024

Sharron

The property did not show indicators to identify the name of the hotel. Had to drive stone around the building to identify facility. The elevator had water in the floor. The water pressure for the shower was limited. The refrigerator did not safely keep food cold. The phone lines were down causing the phones to not work. Did not know the phones were down until I've tried calling the front desk about the refrigerator. Reported room problems to the front desk and was told they will have someone to check it out. No one checked on the reported problems by checkout time. Told the manager the same problems when asked how was my stay. He disclosed about the phones, but no one made a reference to the refrigerator.

Leisure Partner

2/10

Poor

12 Aug 2024

Stephen

Horrible service

When we arrived the first room they gave us was not cleaned. Bed was not made and it looked like someone was still staying in the room. The second room they gave us was not the room type we requested. The air conditioner leaked soaking the floor. We requested a king bed and sofa bed. They only gave us a room with a king bed. Service at the front desk was horrible. The morning manager was arguing with my wife about the room quality saying “oh that happens sometimes”. Curious how they are charging customers for specific room requests and not giving them the proper room that they are asking for. Never staying here again.

Business