Name: Extended Stay America - Chesapeake - Greenbrier Ci
Address: 809 Greenbrier Cir, Chesapeake, 23320, US

4/10

Poor

04 Jul 2026

Joshua

When I checked in the room I reserved was not available and then had to pay an additional 20 dollars for another room. The room smelled like dog urine and had a bad odor in the room. Not satisfied at all.

8/10

Excellent

04 Jul 2026

Larry

Very warm and friendly welcome upon entering by Ms. Sally , she was also very informative and kind when we needed plates.
Comfortable bed!!! Could have used 4 pillows per bed instead of 3.
Overall 🌟 🌟 🌟 🌟

Partner

6/10

Pleasant

28 Jun 2026

Robyn

They put lipstick on a pig.

Partner

2/10

Poor

27 Jun 2026

Gayle

Do not book with this hotel. We were getting in late to the hotel so I called them when we were an hour away. They informed me that they had overbooked and already gave our room away so we ended up turning around and driving through the night to go back home. Even though they gave our room away, they still charged us for the room and refuse to refund us the money. To make matters worse, we did buy travel insurance through Expedia.com, but they told me that our situation was ineligible! The worst experience ever. Do not recommend Expedia.com or this hotel chain.

Family_with_children

2/10

Poor

26 Jun 2026

Sue

Where do I start. Elevator smelled like skunks-as in skunk weed. Floor was sticky. Out of the elevator carpets not vacuumed - trash by trash bin door at 8pm at night.

Then open the room door and floor was worse than the elevator. Dirty diapers from prior renter was in trash can. Bed linens dirty had to request new one. Given and attic when I asked so I lied and said we dumped water on the bed by accident. Toilet grout stained with old urine. “Kitchenette” sick barely trickled but the bathroom one was leaking the second you turned it on.

Had to reset the plug for the a/c unit twice in a 2 day stay.

I ended up placing the dirty linens on the floor to at least attempt to keep my feet clean.

If we had a choice with the fact that we had 2 cats and it’s summer time, I couldn’t just switch hotels.

When we got ready to check out, there was a party of 8 or 9 waiting to check in. Another couple as well, and then me to check out - but the front desk woman was working in rooms on the 4th floor. Took like 40 minutes to track her down and arrive at the desk.

Do better for your Chesapeake location.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Tennile

please do not book here. the hotel is nasty.! from top to bottom, from the roaches, to the uncleared floors, walls, bathroom, tub, ironing board and even the bedding wasn’t clean. i have video and pictures to prove it and i demand a refund ASAP. the hotel is FALSELY ADVERTISED.

Partner

2/10

Poor

18 Jun 2026

Thomas

Vagrants would come and steal the breakfast first thing, leaving three muffins for everybody, there was no coffee. It was like they’re playing a joke on me. When I first entered the room, I noticed that two of the bath towels had been used. The first room I went had a leak in the bathroom sink faucet and flooded the bathroom. The floor was filthy. This hotel disturbed my sense about humanity in this place.

Pet

10/10

Exceptional

17 Jun 2026

Kim Harbour

The price was great for a nice, last-minute stay. Limited breakfast options -- coffee/tea, breakfast bar and instant grits.

Self

4/10

Poor

14 Jun 2026

David

The staff was friendly and helpful. The room was in need of some updating. The most disturbing part was that we found stains on the bedding, unclean towels in the bathroom, and hairs in the shower.

Family_with_children

2/10

Poor

13 Jun 2026

Robert

Room was dirty, dinged-up, rough, dingy lighting. Basic as could be. He electronic door lock on the room door took up to 25 passes of the card to open. Front desk said, \"you may have to try it a lot before it works...\" No further assistance offered. Encountered employees not friendly or helpful.

Would NEVER go back to this property; avoid like the plague...

10/10

Exceptional

10 Jun 2026

Aaliyah

Nothing much

6/10

Pleasant

09 Jun 2026

Micaya

The location is nice and convenient. The hotel room didn’t have any toilet paper, went to the front desk to ask for one and got an already opened roll and never got another one the whole time I stayed. Found 4 roaches in the bathroom area throughout my stay. Lights on my floor went out on half the hallway and they stayed that way until the next day. Overall I wouldn’t stay again.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Paula

We were never able to check-in. There was no staff in the lobby entrance. Other patrons came and went while we were there. There was a camera recording us. We waited over 15 minutes during the posted staffed hours. There were no seats. There was a message board that recommended calling a displayed number using the service phone. There was no service phone. In addition, the door to the back office was unlocked. There was no way to check-in!!

Friends_and_family Family

4/10

Poor

05 Jun 2026

Thomas

Bathroom sink faucet leaked and flooded the bathroom. Used towels provided. Floor dirty. Lights missing. Vagrants pilfered the ‘free breakfast’ within 10 minutes.

Pet

10/10

Exceptional

03 Jun 2026

Monique

Amazing staff, service and amenities! The breakfast bar was not well stocked consistently during my stay but they were apologetic, which matters.

Friends_and_family Family

2/10

Poor

23 May 2026

Shaliyah

No breakfast, nasty coffee
There was dirty, used rags in the bathroom
Stain on sheets
A dog used the bathroom in the hall
Stove eyes didn’t work
Stains on carpet in halls

Partner

8/10

Excellent

19 May 2026

Susan

Actually they only had stale chocolate muffins and coffee but no coffee cups, and one of the men who works there is someone I had to ban from my restaurant for not taking no for answer, so I would love to book again but it will have to be one of the other locations....

Friends

4/10

Poor

18 May 2026

Charles

Ok, This is obviously an old hotel. Not well maintained, cracking in walls, furniture old and scratched, no on-site utensils for an extended stay. Bed was scary, clean but on posts so very unstable. They say breakfast included....terrible coffee and old muffins or granola bar. If you just want a room...go for it. If you want to feel comfortable, stay away!!!!

Family

4/10

Poor

18 May 2026

William

The room was definitely run down. “Free” Breakfast consisted of nutrigrain bars, coffee and Otis spunkmeyer muffins. Double beds were booked and when I went to check in they told me they were overbooked and I had to pay more for a queen or i would have to go to another property. Overall, disappointing.

Family_with_children

2/10

Poor

09 May 2026

Melanie

Breakfast was awful, the room was filthy with beer caps left on the ground. The property is tired and smells bad. Staff however were very friendly and healthy - only saving grace. Would never recommend this hotel

Partner

10/10

Exceptional

08 May 2026

Shaiterria

Staff is amazing

Partner

8/10

Excellent

07 May 2026

Amanda

It was clean, nice and well maintained.

Pet

10/10

Exceptional

07 May 2026

Shaiterria

Great staff

Partner

6/10

Pleasant

19 Apr 2026

mildred

When I arrived for check in, nobody was at the desk. We had to wait alittle over 10 minutes for someone to come and check us in. The whole place smelled like mild and our roomed smelled like cigarettes

Partner

10/10

Exceptional

08 Apr 2026

Vernita

Clean Rooms

2/10

Poor

05 Apr 2026

Cherrele

Front desk staff member Darnell did everything he could to help,but after three rooms I just left. I knew where I was,I wasn't looking for a mint on my pillow, but the AC was broken in the first room and it was very warm and humid,the second room hadn't been cleaned(bed sheets disheveled,pillows piled on top of each other),and the third room there were very obvious bodily fluids on the comforter(in multiple spots).

10/10

Exceptional

05 Apr 2026

Allan

good place

2/10

Poor

04 Apr 2026

Nataki

Staff was nice but that’s it.

Family_with_children

10/10

Exceptional

30 Mar 2026

Shaiterria

.

2/10

Poor

23 Mar 2026

Kareem

My staff was awful. My first room- 2 queen bed, didn't have a table or chairs. I went and told the staff and manager. They added those items to my room while we were away. We were happy to see them when we returned. The shower didn't work due the lever was broken. I call the front desk for another room. He gave me the room next door- 1 king bed. He then had to move the the table and chairs into that room. While he was moving the furniture, my children discovered roaches in the bathroom. I asked for another room, but nothing was available. We had to make sure our bags were sealed and food items put in the refrigerator to prevent the roaches from getting in. The 3 of us had to share a bed. That was very uncomfortable. I then checked out a day early due to the flith of thid hotel. I will not return to this hotel again and I would love to get my money back!!!!!!

Family_with_children

4/10

Poor

16 Mar 2026

Sean

Just not a great experience at all. Smelled bad. Staff was over worked. Paid for a queen and got a full. I will not return.

Family

8/10

Excellent

14 Mar 2026

LaFawn

I didn’t like how I had to request dishes. It was also hard to use their luggage cart as they only had one and it was being used and rarely brought back. I also hated that I had to provide the staff with my dirty towels/washclothes and bed linen to get clean items.

Partner

2/10

Poor

13 Mar 2026

Galen

This hotel should be shut down!! The carpet was so disgusting we didn’t take our shoes off, the furniture is falling apart, the back of the bathroom door had toothpaste spit all over it, the walls
Look like people just threw their drinks all over them, the AC didn’t work, tv didn’t work, we used our own blankets to sleep on top of the beds. The towels and wash clothes have a “fishy” smell, the bathroom smelled like cigarette smoke. I could keep going but this should be enough of a warning to not stay here!!

Friends_and_family Family

4/10

Poor

07 Mar 2026

LaFawn

I booked a studio room and the pictures did not match the room. The front desk placed the blame on Expedia using old photos.

2/10

Poor

03 Mar 2026

Callie

The entire room was dirty I was devastated, I couldn’t even sleep in it need to be investigated

2/10

Poor

19 Feb 2026

mark

Staff were nice and welcoming..but my gosh..the rooms were deplorable! The outside of the refrigerator was disgusting. Found a used comb in the bathroom. Room had a bad smell. Honestly will never stay at another Extended Stay

Self

10/10

Exceptional

16 Feb 2026

Terrell

It was peaceful and nice and in the cut. The TV had a lot of channels compared to other places I've stayed. The windows open a little and here's the kicker. No Deposit and I was able to blow it down

Partner

10/10

Exceptional

05 Feb 2026

Shaiterria

Amazing

2/10

Poor

25 Jan 2026

Matt

This was the worst! Room extremely dated, roaches in the room, heater broken and didn't work the first two days I was there. The window was not sealed so there was noise and cold air coming in. The bathroom was just as bad - pipes exposed in the shower. This does not deserve a 1 star review.

Business

10/10

Exceptional

17 Jan 2026

Arlene

Everyone exhibited the utmost level of professionalism and the property was immaculately kept.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Antoine

Had a small issue with tv remote but the staff was very helpful and accommodating and resolved the issue quickly

Leisure

2/10

Poor

06 Jan 2026

Thomas

The last stay I had was December the 14 2025

10/10

Exceptional

22 Dec 2025

Shaiterria

Great

10/10

Exceptional

22 Dec 2025

Shaiterria

Great

10/10

Exceptional

22 Dec 2025

Shaiterria

Great

10/10

Exceptional

22 Dec 2025

Shaiterria

Great

10/10

Exceptional

10 Dec 2025

Robert

Good for the price

Business Self

2/10

Poor

27 Nov 2025

ARLENE

The room was very dated, with creepy crawlers this was a last minute booking for work. I couldn’t sleep thinking something would crawl on me. True definition you get what you pay for.

Business Self

10/10

Exceptional

23 Nov 2025

LISA

The room was very clean and updated

Business

10/10

Exceptional

28 Oct 2025

Shaiterria

Clean room
Friendly staff
Great prices

Business_and_leisure Family

10/10

Exceptional

25 Oct 2025

Shaiterria

Staff is amazing

Business_and_leisure Partner

2/10

Poor

23 Oct 2025

Naazir

roaches everywhere

Business

4/10

Poor

21 Oct 2025

Narayan

Pay for what you get.

Business

6/10

Pleasant

01 Oct 2025

pamela

No staff ….. budget hotel…
We had to obtain trash can and TP and aroma from smokers outside wafted up to room ever day. Needs new carpet but pleasant for a budget hotel… no expectations except price validated what was purchased. Limited staff, but they were helpful.

Business Family

2/10

Poor

24 Sep 2025

Christopher

Does not look like the pictures.

Leisure Pet

2/10

Poor

20 Sep 2025

Michael

Stay somewhere else

I was required to sign my initials next to each item on a list of hotel policies that gave the impression that they primarily deal with sketchy people. The elevator was out of order. There were no ice machines. The whole building smelled of strong cleaning chemicals. The floor of my room was laminate and had some sort of sticky film on it. The whole place was generally gross. It was the kind of room that made you wonder what sort of stuff had taken place in it. I packed my bags back into the car a left without staying the night. I have stayed in a few gross hotels over the years, but never felt compelled to leave like that. But I wasn’t going to sleep in that s***hole. I’ll never give Extended Stay another chance and I advise you to do the same.

Self

2/10

Poor

20 Sep 2025

John

Do not stay here.

Terrible, dirty, hallways and rooms smelled.
No hair dryer, no tissues, towels dingy and smelled. Carpet filthy. Chair had stains and unknown marks, moldy shower curtain.
Front desk clerk was very nice for our late check-in and very helpful.

Friends_and_family Family

8/10

Excellent

04 Sep 2025

Andrea Pearl

The shower curtain was moldy. The linens were dirty when I first checked in. They swapped out the bed and mattress without informing me. I got to my room and all the linens where on the floor, I had to get new linens and I have to make my bed myself.

6/10

Pleasant

31 Aug 2025

.Michael

I had a double room and it was supposed to have been cleaned and ready...one bed was not made the trash was not dumped and the floor was not swept....the only good thing was the front desk staff. He was polite and very professional. However after about 2hrs they did come and revamp the room....overall I had a very peaceful stay.

Leisure Partner

2/10

Poor

21 Aug 2025

Erica

Do not stay here. Room was inexcusable. Broken light, no top sheet on the bed. Shower curtain black and pink molded. Shower floor blackened and not cleaned. Sink stopped up and held water. Half roll of toilet paper with no second roll. Everything was old, out of date and run down. Entire second floor smelled musty.

Rules say you pay even if you don’t stay. Rip off! So, husband got us another room.

Slightly Improved but still bad. Third floor didn’t stink thankfully. Shower curtain rod had been pulled from the wall and was set back up there barely hanging. Old shower curtain. Limited towels. Run down room. Thin walls, heard everything around us, stomping above, tv next to us, talking in halls.

We only needed it for two nights so we made it through, barely. Only decent thing was the staff we encountered was nice. So this hotel is failing because of management neglecting obvious repairs.

I will say it again, do not stay here.

Leisure Family

2/10

Poor

10 Aug 2025

Sheila

I just want a clean room, shouldn’t be that hard!

After driving 8 hours, I just wanted to get to my room. Walked into the room and the bed was broken. The back right corner of the bed was actually slanted towards the floor and the front left leg was in the air. How could the cleaning staff not see this!!
2nd room smelled of dog so badly that it gave my nephew an allergic reaction! Moths in bathroom, hairs on the pillow, crumbs on nightstand, freezer was a mess. Room was not clean at all! In fact they left the window open to get rid of the dog smell
Front desk woman really was not apologetic at all

Finally was given a 3rd room which was fine.

Ridiculous that the cleaning staff wouldn’t take care of this before guests come.
And how could you give a room that housed a dog to anyone. People are allergic.

Will never stay at an extended stay ever again. There were no compensations, just extremely annoyances.
In my sisters room, the tv didn’t work

Friends_and_family Family

4/10

Poor

01 Aug 2025

Santino

Picked this property because it said it had a kitchen, the room did not come equipped with dishes or anything , had to ask for things, only got a pot and a couple plates, no dishwasher or dish soap to at least wash the dishes i did get.
Also picked this location because it was supposed to have “breakfast”, all they had was coffee and a few muffins.

Leisure Family_with_children

10/10

Exceptional

30 Jul 2025

Dawn

Our stay was amazing. We were able to check in early as I arrived at 11am and check in was not until 3 but once they found out we drove all night from Florida they checked to see if a room was ready and let us check in. Room was very spacious and being able to cook for my son in law was a huge plus! The best part was being able to do a fast super early am check out when we left.
We will definitely be back

Leisure Family

6/10

Pleasant

27 Jul 2025

Sarah

Well…you won’t get murdered

For the quick stay we were making, wish we would have saved the $170 and drove on home. Definitely not the worst place I’ve ever seen, but not worth the price tag in the slightest. Definitely an older hotel and staff were friendly. But…You have to take your trash to the trash room (right down from guest rooms) not even a trash shoot, where it just sits pilled 5ft high. So as soon as you come off the elevator we could smell it, and continued to smell it until we got to our room. I understand that it’s an extended stay hotel, but for a one night stay it was a little odd. Had to use the restroom when we got there and had no toilet paper, had to make a trip back downstairs to request some. Rooms seemed fairly clean until the baby roach we killed in the shower. And then only provided 1 towel in the bathroom..apparently you have to swap them out? So if you’re in a pinch, you won’t get murdered there.

Partner

8/10

Excellent

13 Jul 2025

Derrick

All the information was already in the system which made it fast and easy to check in

Business

6/10

Pleasant

03 Jul 2025

Annette

The staff were so accommodating, and professional. They did their best to help make my stay as comfortable as possible.

Business_and_leisure Self

4/10

Poor

28 Jun 2025

Gary

Fixtures in room broken, room very dirty.

Business Self

6/10

Pleasant

09 Jun 2025

Patrick

The price was right, but everything there was obviously very heavily used. Sheets look like they are past replacing time, carpet was pretty rough, non-carpet areas sticky, furniture chipped, and water smelled a bit off. There was a dead cockroach in the same stairwell for at least 2 days. If you're a person just there for work it's fine, but I wouldn't want to stay there with a family.

Business_and_leisure Pet

6/10

Pleasant

20 May 2025

Cyn

It felt like a hospital room with fingerprint and soap splatter on walls. It felt very big free..best thing.. clinical room.

Leisure Self

2/10

Poor

04 May 2025

Verified traveler

Wouldn’t stay here

Wouldn’t stay here again. It stunk and in horrible condition. We could hear everything around us and the curtains weren’t even hanging. They were falling off. Everything was dirty.

4/10

Poor

26 Apr 2025

Tazmen

No refund yet

2/10

Poor

25 Apr 2025

Shannon

Nothing. Nasty place

Family_with_children

8/10

Excellent

16 Apr 2025

Vashana

Checking in was longer than I expected and Checking out okay. Bedding was comfortable.

Partner

2/10

Poor

05 Apr 2025

Thomas

I missed my check in on Monday so I went there Tuesday to check in. They said I was a no show on my reservation on Monday and they said I would have to make a new one.
They cashed out my prepaid reservation and took the money. I tried to call Expidia for help and they did call the hotel to see if I could get a refund but wasn’t able to due to hotel policy.

Business Self

2/10

Poor

27 Mar 2025

Angel

Lit henette with no dishes ruined our stay

We picked this hotel because of the kitchenette. However after waking up after a 17 hour drive and attempting to make something to eat, there were no utensils plates pots or cups. I was told I couldn’t get any u til the next day. After explaining my dissatisfaction I was threatened to be put off the property at 9pm. After calling customer service (because the manager “Sharon” was the one who threatened me) to try to be relocated to a property in Virginia Beach, I was told only she could could do that or refund me. Sharon refused to either of those options, so it forced me to go out and buy fast food for my family. When checking out the next morning I explained my night to the staff and they apologized and said that was typical behavior for the night staff. But I was not refunded, and nothing has been done about my experience. Will not book that location in the future.

Friends_and_family Family

4/10

Poor

23 Mar 2025

Yvonne

The room was not clean. Towels were not clean. There was hair in the bed and shower, i dicating neither were cleaned. There was trash from whomever was in the room before me. We sat the trash outside of the room for housekeeping to collect. It never was, we stayed for four days. We only saw housekeeping on the first floor.

Leisure Family

8/10

Excellent

15 Mar 2025

Nadia

Nice price

Leisure Family

4/10

Poor

14 Mar 2025

Verified traveler

Our lock was broken, bed had hairs all over, shower was disgusting. And they also do NOT offer free breakfast. Only coffee

Business Partner

10/10

Exceptional

13 Mar 2025

Toni

WiFi isn’t free but front desk said it didn’t cost much but everything was perfect

Business_and_leisure Self

4/10

Poor

07 Mar 2025

Jason

There were no utensils or cookware or plates which is strange for an extended stay hotel. Bathroom door does not close properly. No bedding on the beds initially. No coffee maker, and the provided breakfast wasn't sufficient

Leisure Self

10/10

Exceptional

05 Mar 2025

Ray

Amazing stay

Self

10/10

Exceptional

28 Feb 2025

Ray

Great stay

Self

10/10

Exceptional

19 Feb 2025

Ray

Great stay

Self

6/10

Pleasant

16 Feb 2025

Emily

Staff was very friendly and accommodating but bed is shaky and not stable on the frame. Blankets are not very thick either.

10/10

Exceptional

12 Feb 2025

Ray

Great stay

Business

2/10

Poor

07 Feb 2025

Tarsha

Could not check in

10/10

Exceptional

07 Feb 2025

Melissa

They are extremely friendly and the rooms are very clean overall a wonderful stay

10/10

Exceptional

05 Feb 2025

Ray

Five star

Self

2/10

Poor

21 Jan 2025

Yanilka

I couldn’t sleep they was fighting and fussing all night drug dealer and no air or heat I got no sleep

Business

10/10

Exceptional

10 Jan 2025

Elijah

Employee at the check-in was very helpful at getting me the room I needed fast and efficient.

Leisure Friends

10/10

Exceptional

28 Dec 2024

Sharon

Best hotel in Chesapeake / Greenbrier area.

Best low cost high service hotel I’ve stayed at in quite awhile. Extremely clean. English as primary language of staff onsite. Very pet friend. Just a great stay and my hotel of choice in Chesapeake/ Greenbrier area.

Self

10/10

Exceptional

28 Dec 2024

Sharon

One of the BEST low budget Hotels!

One of the best lower cost hotel I’ve stayed in. Especially clean. VERY helpful staff (although after hours response time was very slow). Had luggage carrier to “move in”, elevator large enough for luggage cart. Couldn’t figure out how to get recline to work. Just very happy and this is my hotel of choice in Chesapeake. Plus the price was right!!

Self

2/10

Poor

24 Dec 2024

KAREN

Run down. Not clean. Chair broken in room. Did not feel safe. BUT THE STAFF WAS FRIENDLY

2/10

Poor

18 Dec 2024

Glenn

hotel was dirty room was dirty soon as u walk in the room trash can full of trash everythijg

Business_and_leisure Self

2/10

Poor

05 Dec 2024

Brittany

this location smells of urine.the staff waas rude she was complaining about the late reservations coming in. i did not get the room i booked and the room smells of bodies.it smells extrmely old and dusty

Leisure Self

2/10

Poor

03 Dec 2024

Erika

Never Again

During my first night there, someone in the back parking lot was playing Latin music so loudly that I could clearly hear the lyrics from my second-story room. It was after the designated quiet hours, and I had to call the police because the hotel staff seemed indifferent to the situation. When I contacted customer service, they were unhelpful and did not address my concerns. I will never stay at one of their facilities again after this terrible experience. Additionally, the room was outdated and rundown. You need upper body strength just to open and close the door because it sticks—so every time someone enters or exits their room, you'll hear it.

Self

4/10

Poor

01 Dec 2024

Verified traveler

This hotel is not up to date and the appearance of the hotel is poor. Bed was not comfortable and bathroom not up to date or clean like it should be.

Partner

8/10

Excellent

22 Nov 2024

Lena

I would come back again