Name: Red Roof Inn Chesapeake Conference Center
Address: 724 Woodlake Drive, Chesapeake, 23320, US

2/10

Poor

26 Jul 2026

David

Don’t trust the photos, complete dump. Computer screen at the front desk no person, they checked me into a room with no toilet and no water. Bugs all over the windows we checked out immediately and requested a refund.

6/10

Pleasant

25 Jul 2026

Terry

Smaller building making unloading luggage a bit easier.
It wasn't as clean or updated as other hotels in the area.

4/10

Poor

25 Jul 2026

Matthew

Room not clean. Stains everywhere and mysterious tissue fragment hanging from light switch.

10/10

Exceptional

25 Jul 2026

Richard

Le déjeuner est pas bien…seulement du café…

2/10

Poor

23 Jul 2026

Caitriona

No staff on site after hours, automated check-in process with chatbot. Pictures online are not representative of this hotel. We did not feel safe and chose to find accommodations elsewhere even after booking and paying for reservation online. Cannot rate the facility inside since we were unable to check in.

10/10

Exceptional

21 Jul 2026

Carlos

If you want a clean place to sleep this place is just that

2/10

Poor

19 Jul 2026

Lyset

No staff present and just very eerie and creeps around. Do not recommend.

Friends

6/10

Pleasant

19 Jul 2026

jeremiah

You get what you pay for. It was a nice place overall though.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Devin

Very clean room, check in was smooth

Self

2/10

Poor

15 Jul 2026

Peter

Imagine booking a no smoking room, but instead being booked into a smoking room that literally is four feet away from their \"designated smoking area\". It wreaked like an ashtray. The hotel response was sorry, we hope you'll come back. Terrible experience. Do not stay here unless you love tobacco and love all your clothes smelling like tobacco.

Partner

6/10

Pleasant

15 Jul 2026

Sonya

The stay was ok. It was just quick stay

Partner

6/10

Pleasant

14 Jul 2026

Wendy

The parking is convenient and the property was clean overall but the room we were in clearly had been smoked in at some point. There were some minor maintenance issues—the wall outlet by the bathroom mirror and the AC seemed like it was emitting more moisture than normal, but it was OK for the price.

Partner

6/10

Pleasant

11 Jul 2026

Olman

Ests bien por lo economico pero las instalación estan mas o menos

Partner

6/10

Pleasant

06 Jul 2026

Evelyn

This hotel was okay… i guess for the price it’s okay. Clean bed, clean bathroom but i will say the walls need deep cleaning, the rooms could smell better. There’s no actual person in the lobby… so it’s kinda hard to ask for something or if you need anything also no breakfast… it would be way better if there was breakfast included.

Family_with_children

4/10

Poor

05 Jul 2026

karla y.

I ask for a no smoke room when doing the reservation when I got the key and went to my room the Smoky smell killed the whole expectations for me,blanket had holes from guests smoking in the room , I stay two days they did not came and clean or leave clean towels nor take the trash out….if you don’t care about cigarettes smell then this hotel fits you …place needs to be taken care of better ,the front door look was hard to unlocked …

Partner

4/10

Poor

05 Jul 2026

Charles

Please don't be deceived by the website as I was. For $900 we got :no phones until I complained. 1 roll of toilet tissue until I complained, 2 towels/wash cloths until I complained we had ,2 rooms with 1 properly working .TV, a refrigerator that kept nothing cold, a microwave that partially worked, a shower that is an accident waiting to happen and last but not least a burned spoon hidden under the mattress.

Take your family and money somewhere else.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

john

Room was clean but solution used for cleaning floors left them feeling like they had a sticky film. The ceiling in my room was peeling and needs refurbishment. The staff was very good. My last day someone had broken some glass in the parking lot that hadn't been cleaned up the entire day. The price was great but I believe that was due to the condition of the property. Unfortunately I won't be staying here again or recommend it to other travelers.

Self

8/10

Excellent

30 Jun 2026

Martez

Cool

Friends

4/10

Poor

28 Jun 2026

Thywenston

I always take clorox wipes to clean my area because of my health issues. Tooks wipes were dry. Also water stood under the tiles in the bathroom. It was reported to management. There wasn't a phone in the room, so we had to walk to the office. We won't return there

Partner

6/10

Pleasant

28 Jun 2026

Lauren

I guess the “front desk” service was “unique” but I’m not sure if that means it’s good or not honestly. though the staff was able to complete check-in/out as if they were present, i think i would still prefer having an actual person assist me rather than talking to a screen.

Partner

2/10

Poor

26 Jun 2026

Steve

Room reeked of cigarette smoke and there was brown splatter stains on the bathroom wall and door. We did not spend the night there and left. We asked for a refund for the next two nights and of course they never replied. Check in was a video kiosk. People drinking in the parking lot and a repo guy almost hit my truck towing a car parked next to me. Super sketchy and smelled on the outside halls and stairs. I would avoid at all costs. Going to have to try and get a chargeback on my credit card. Booked through Expedia and while they promised to try and get us a refund and swore we would hear back in 24-72 hours we never heard back. I took pictures of the bathroom. I’ve seen cleaner gas station bathrooms.

Family_with_children

6/10

Pleasant

25 Jun 2026

Joseph

Don’t like the kiosk check in but hotel was just ok.

2/10

Poor

22 Jun 2026

Angela

Room was gross dirty sheets dirty floors I actually swept and vacuumed myself it was so disgusting.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Luke

To start the hotel didn’t have anyone at the desk, check in was done through a kiosk style system. The room was dirty and smelled. The comforter had stains on it and the bed had hair in it when we removed the comforter. The carpet felt sticky when walking on it. We stayed on the property long enough to find a room somewhere else and checked out. They would not issue a refund because they said that we had been checked in for 45 minutes before we came back to the kiosk to ask for a refund. Stay away.

Friends

4/10

Poor

21 Jun 2026

Heather

When we arrived to check in there was only a ‘zoom’ person to speak with. We had reserved two rooms. One of the rooms smelled so badly we ask to be moved. The replacement room had dead roaches on the floor and food crumbs on the nightstand. We then asked to be moved again. We were told there were no more room. We asked for housekeeping to throughly clean the room the next day. They only refreshed it(made beds and new towels). Bugs still there. Our second reserved room, though better,(no bugs or food leftovers) had filthy floors. Again the next day, only refreshed but not cleaned. You may ask why we stayed? Because all other hotels were sold out. The only plus was the shower water pressure!

Family

6/10

Pleasant

21 Jun 2026

Madison

It wasn’t the dirtiest but there was looks to be mold in the bathroom and possibly a bullet hole in the curtain. You walk in the lobby and smells so overpowering of weed, it gives you a headache. It wasn’t the cleanest place. It just looks dingy like the whole property needs renovated.

6/10

Pleasant

21 Jun 2026

John

Kiosk check-in. Very inconvenient and confusing. Not English speakers.

Partner

2/10

Poor

21 Jun 2026

Jennifer

Floor was dirty. Bathtub was dirty. Never got clean towels. Took dirty towels and washcloths but never replaced. Had to request and waited over an hour for them. Never got clean washcloths. Trash never taken out. Smelled like weed and smoke. Missing smoke alarm.

Family

4/10

Poor

10 Jun 2026

John

Dirty sticky floors and walls, hair in bed under the sheets and in bathtub upon arrival. Toilet leaked and often did not flush. TV turned on but most channels just showed an error. Had an interaction with the hotel attendant after calling the 800 number to voice a complaint. He stated that they tried knocking on the door the day before but we didn’t answer, however I had only reported the issues a few minutes prior to our interaction. Not a fan of being lied too. All in all I wasn’t expecting the comfort and quality of the Ritz but I was expecting a working toilet, clean floor, sheets and tub. This was my 3rd time in the last 10 years staying at a Red Roof Inn. 2 of the 3 times have been bad. Safe to say it will be another 10 years before I do it again. I also have photos, video, screenshots and audio recordings of all the issues as well as interaction with the one staff member.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Michelle

Comfortable bedding. Clean room

Partner

8/10

Excellent

05 Jun 2026

Wendy

Good water pressure in the shower even on the second floor (better than fancy hotels!). If you get the standard rate, it is no frills (no fridge, microwave, or hairdryer), but it’s clean and convenient for the right price.

Partner

10/10

Exceptional

03 Jun 2026

Brandon

Nice room very quiet area and great parking will be back soon

Self

2/10

Poor

03 Jun 2026

Rivaldo Romeo

There are bed bags

Business

10/10

Exceptional

30 May 2026

Bryan

This is the second best Red Roof Inn in the tidewater area.

4/10

Poor

25 May 2026

Summerlyn

First of all, this is a MOTEL. I could not tell that from the pictures. Second, there were no \"live\" staff present on the property - you checked in with a man on a screen who was located who-knows-where, and a kiosk spit out your room key. The room had visible dirt on the floor (like chunks of it, seriously) and the countertop had visible gunk on it (maybe old food smears?). I am not a clean freak by any means, but it was gross. The bathroom and tub did appear to be clean. The property itself is very run-down and there was trash all around. There were only two bath towels in the room for a room that could house four people; given the lack of on-site staff, I'm not sure how we would've gotten more towels if there had been four people in our reservation. I will NEVER stay at a Red Roof Inn again, and I do hope that their corporate office reconsiders having live staff on-site.

Family_with_children

2/10

Poor

22 May 2026

Laguardia

It had a weird smell. I was itching and the tub and shower were dirty. The TV didn’t work at first. It was fixed 5 hours later

Family_with_children

2/10

Poor

16 May 2026

Arielle

Rented through Hotels.com. Accidentally requested wrong date, Date was not on any special high demand date. Immediately tried to fix my error. Hotels.com nor Red Roof Inn would allow me to correct the date. Stuck paying for room. Will never use Hotels.com again. Will also look for alternatives to Red Roof Inn.

Self

4/10

Poor

15 May 2026

Sharon

The rooms weren’t too clean. No staff available.

Self

10/10

Exceptional

10 May 2026

greg

It was clean and quiet. Just a basic room to lay your head.

4/10

Poor

10 May 2026

Derrick L.

Poor ventilation, had to disinfectant the room. It looked unsafe with people hanging around. No amenities considering the location and type of guests providing shampoo lotion and having a working refrigerator would have been helpful.

Family

4/10

Poor

09 May 2026

Renee

AC worked. Toilet and sink worked. Clean bed. Windows dirty. Curtain stained. Three holes in the wall. Stain in tub and noisy bathroom fan made it not possible to take a shower. But the worst part- there was no smoke detector. It appears it was removed and not replaced. Had I noticed it earlier yesterday I would have requested a different room. I shouldn't have to pay for this visit.

Self

10/10

Exceptional

04 May 2026

Bradley

The place was great I had a outstanding check in

Business

2/10

Poor

03 May 2026

Ericka

The floors and bathroom were not cleaned. Microwave and fridge cost extra. No iron, no coffee or coffeemaker available. Sound on TV kept going out. Only 3 of the 5 lights worked. Check in/out is through a computer so there is no one readily available if you need in person help. Housekeeping is also extra. Stayed for 2 nights and wasn't even offered towels.

Self

8/10

Excellent

01 May 2026

Darlene

Well kept property.

Partner

8/10

Excellent

29 Apr 2026

Darlene

Property was well lit, grounds neatly done and no trash seen. Parking was plentiful.

Self

6/10

Pleasant

26 Apr 2026

Christopher

Check IN with virtual assistant was not expected. Would help if the attendant spoke louder and better English. Also, with new system helpful in giving pre and post expectations (ie Check out procedure). A/C fan ran all night even with warmer temp selection. Began to get cold in the early morning had to shut off. West coast person so parking lot noise was very early. alarm from vehicle next to broke down truck made sleeping difficult. I am ADA with balance issues. Tub basin was very slippery getting and I actually slipped and fell turning in shower. Minimal bath towels with no bathmat or hand towels. House keepers were very nice.

Self

4/10

Poor

23 Apr 2026

Akintunde

The room smelled awful and the bedsheets were old. I had some people stayed in front of my rooms chatting away when I was trying to get some sleep. In short, not worth the fee.

Self

8/10

Excellent

23 Apr 2026

BARRY

No actual people staffing the counter. It's a kiosk

Self

10/10

Exceptional

21 Apr 2026

Vincent

The room was very clean as was the lobby. The staff was VERY friendly and helpful. The parking lot was a bit rough, especially around the dumpster area and the big pot hole however the property was recently purchased and the owners are in the midst of an overhaul. The first thing by thy did was have the parking lot lighting upgraded and now is very well lit! So far they changed the door entry device, they already put in a new phone system but won’t be hooked up until the phones come in. Room are being remodeled as well. Beds were very comfortable. TV channel options were limited. I’d definitely stay again!

Pet

4/10

Poor

20 Apr 2026

Lorna

Check in was via a computer monitor. When I asked if there was anyone onsite, he said there was housekeeping staff, but I did not see anyone. There were cracks in the ceiling of the room and a few bugs. The shower curtain was also stained. There was a homeless person sitting outside in the morning. I did not feel safe there.

Self

8/10

Excellent

19 Apr 2026

Kimberly

Parking right in front of your room excellent

Partner

6/10

Pleasant

17 Apr 2026

Cecilia

The room was supposed to be a smoke free room; however it had a smoke odor.

Self

4/10

Poor

10 Apr 2026

Marivic

The bathroom is dirty & the room smells cigarettes. When workers started working on the parking lot, there were sand all over the floor.

Self

10/10

Exceptional

31 Mar 2026

Erin

Parking easy

10/10

Exceptional

29 Mar 2026

Yereny

Great

8/10

Excellent

28 Mar 2026

Alyssa

Great

Partner

10/10

Exceptional

27 Mar 2026

Darlene Dowdy

Nice room

Self

10/10

Exceptional

26 Mar 2026

Miguel

Great place

10/10

Exceptional

26 Mar 2026

Bryan

Nice stay

Self

10/10

Exceptional

25 Mar 2026

David

Always clean nice beds

Partner

4/10

Poor

24 Mar 2026

Ryan

Check in was rough, they are using a kiosk for check in. They had trouble finding my reservation. My room was not clean, when I turned the AC on there was a funky smell coming from it.

Self

2/10

Poor

13 Mar 2026

Amanuel

Dirty disgusting room. No heat available for water or hvac system so froze all night. 1/10 with the 1 being generous.

Self

8/10

Excellent

12 Mar 2026

William

Parking was easy and secure.

Self

8/10

Excellent

11 Mar 2026

Rhys

Parking relatively easy, Wawa next door, and very cold AC

Self

10/10

Exceptional

22 Feb 2026

Adam

The accommodations were adequate for what we paid. Nothing fancy/frilly but it was clean and comfortable.
I was happy with the value and will gladly stay there again. They appear to be under new management/ownership and the staff were very pleasant and personable.

Partner

2/10

Poor

10 Feb 2026

Solange

Bathroom was dirty with dog food in the corner, weave hair, the toilet wasn’t working. I had to turn on the shower for it to dispense water in the back of the tank. Housekeeping knocked on my door around 8 AM 9 AM, knowing I was in the shower getting ready to check out on a one-day booking was really ridiculous day very sleepless.

10/10

Exceptional

08 Feb 2026

Monique

They recently had a change in management. I could tell the difference. Updated items, and they were asking what was wrong with the room. Not as much loitering around either compared to before

10/10

Exceptional

03 Feb 2026

olivia

booked through expedia, check in went smooth and easy. I asked for a non smoking room and got placed above one which still smelled like cigarettes and weed, but nothing a candle couldn’t fix. will stay again if in the area

Business_and_leisure Self

10/10

Exceptional

27 Jan 2026

Erin

Clean room and parking

10/10

Exceptional

17 Jan 2026

Jonathan

Friendly staff clean rooms love the location

Self

2/10

Poor

15 Jan 2026

Carol

The property

2/10

Poor

11 Jan 2026

Thomas

The lady did not inform me about my stays at the property

2/10

Poor

06 Jan 2026

Thomas

I did not stay there at these times

Family_with_children

2/10

Poor

06 Jan 2026

Thomas

I did not stay at the red roof on December the 25th 2025

10/10

Exceptional

03 Jan 2026

Michael

The hotel was great

Partner

6/10

Pleasant

22 Dec 2025

Andrew

Staff was great. TV could be turned on but not used. Walls very thin and couple next to me was verbally abusing their infant for 6 hours straight until after midnight.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Jonathan

A clean room nice area

Self

10/10

Exceptional

20 Dec 2025

Clyde

yes

Business

10/10

Exceptional

18 Dec 2025

Erin

Parking is easy

6/10

Pleasant

01 Dec 2025

Andreea

The room smelled like cigarettes though it said 100 free of smoking area. The bathroom was not clean and I didn’t feel safe staying there.

Leisure Self

10/10

Exceptional

14 Nov 2025

Erin

El

10/10

Exceptional

26 Oct 2025

Casey

Amazing staff. Clean rooms. But other guest were smoking weed and you could smell it in our room all night.

Friends_and_family Friends

2/10

Poor

26 Oct 2025

Dah'Mir

The room smelt like cigarettes the ice machine wasnt working and the door wouldn’t lock

10/10

Exceptional

23 Oct 2025

Shameka

How pleasant the staff was

10/10

Exceptional

10 Oct 2025

Manuel

Clean rooms

Business_and_leisure Partner

4/10

Poor

06 Oct 2025

Tonya

Mattress uncomfortable floor dirty dog hair and put me in a handicap room ac dusty with smoke smell hair in tub

Partner

6/10

Pleasant

29 Sep 2025

Tisa

The bathroom wasn't to clean, hair was everywhere! Wasn't to happy about that, and the lamps wasn't working as well. I will not be back.

Leisure Family

8/10

Excellent

01 Sep 2025

Robbin

It was sufficient

Business

2/10

Poor

01 Sep 2025

carolyn

I did not like the property it was not anything that was advertised

Business Pet

8/10

Excellent

30 Aug 2025

TERESA

It was acceptable

I give it satisfactory

Friends_and_family Family

4/10

Poor

28 Aug 2025

Zakeeyah

didnt like the scent of the room

Business_and_leisure Family_with_children

6/10

Pleasant

24 Aug 2025

Kim

The room had bugs and was dirty. The ac didnt work great but the beds where soft and it was an ok hotel just to sleep in.

Business_and_leisure Family

2/10

Poor

14 Aug 2025

Verified traveler

.

Tub was rusty, shower curtain was mildewed, I showered with my crocs on the tv screen was dirty, ac air smelled funny. This was a last minute booking for me so I went with what was cheapest. Seems like it’s ran more like an extended stay without the accommodations. Best thing about it was it was a quiet area and friendly receptionists.

Self

2/10

Poor

13 Aug 2025

Verified traveler

Gross!

This is a dirty, disgusting, shabby, roach-infested property. Pillows and bed uncomfortable. Dust all over curtains. Towels are sandpaper. Pot-smoking riff-raff hanging around the area. Do not believe the rating or photos. Actual rating is a 4 or 5 at best.

Self

2/10

Poor

11 Aug 2025

Sandra

The grounds were clearly neglected. Our room curtains had a noticeable hole, and the table lamp repeatedly blinked on and off.

Leisure Family

10/10

Exceptional

10 Aug 2025

Marygrace

I like the King Size Bed -- it is extremely comfortable

6/10

Pleasant

06 Aug 2025

Pamela

We stayed one night, passing through. The bed was comfortable and the room was clean, except there was water under the flooring in the bathroom that seeped out between the planks when you walked on it.

Leisure Family

8/10

Excellent

05 Aug 2025

Austin

Good for the price

It was good for the value. The bed was comfortable, but the AC was extremely loud and the desk chair was broken. Still, a good value.

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Sergiy