Name: Sheraton Norfolk Waterside
Address: 777 Waterside Dr, Norfolk, 23510, US

8/10

Excellent

03 Aug 2026

Carl

I recommend getting a room with club house access!

10/10

Exceptional

03 Aug 2026

Brian

The room was clean the staff were great and very helpful. This was defintely a great hotem stay.

10/10

Exceptional

02 Aug 2026

Sherry

The room was very nice and I really enjoyed my stay

10/10

Exceptional

01 Aug 2026

Dante

Excellent service every body was great

8/10

Excellent

01 Aug 2026

Shawn

The check-in lady was very curious and helpful. The restaurant had excellent food and I really enjoyed it.

10/10

Exceptional

31 Jul 2026

Shannon

I had an amazing stay, even for one night. The view was amazing!

6/10

Pleasant

31 Jul 2026

Shivawn

Our bathroom ceiling was peeling some. Also, I was overcharged for valet parking.

8/10

Excellent

27 Jul 2026

Rhonda

Breakfast was cold, but good selection.

10/10

Exceptional

27 Jul 2026

Ayanna

The valet service had exquisite customer service from check in to checkout. My vehicle was at the front door 5 to 10 minutes after I requested it on the app, depending on how busy they were. The guys greeted you with a friendly smile and professionally. I give them a 10 star. The beds were comfortable and house keeping kept the room well. Check-in was swift, I appreciated that after such a long drive, all I needed was some rest. I can’t say enough good things about this hotel. This is a must stay!

10/10

Exceptional

26 Jul 2026

Susan

Our room was clean and the staff was amazing

8/10

Excellent

20 Jul 2026

James

Everything was good, the only thing the shower was drained slow the partially filled with water. the room #860

Partner

10/10

Exceptional

20 Jul 2026

Joseph

Clean and friendly staff

Family

10/10

Exceptional

20 Jul 2026

Gregory

Very nice

Partner

10/10

Exceptional

20 Jul 2026

Ken

😀

6/10

Pleasant

18 Jul 2026

Inniyyah

It was a far walk from garage

10/10

Exceptional

14 Jul 2026

Christine

Comfortable clean room & friendly front desk, breakfast staff.

Family

6/10

Pleasant

12 Jul 2026

Tanisha

The view from the balcony was awesome but they dont have chairs to sit on the balcony. The AC didn't work, never got lower then 74 degrees. Food was ok. Just a Ok experience

Partner

10/10

Exceptional

09 Jul 2026

Brent

Excellent staff and breakfast

6/10

Pleasant

08 Jul 2026

Valerie

There was no free breakfast, had to pay for parking and the hotel charged my debit card an additional $313; instead of a $75 hold for incidentals.

Partner

10/10

Exceptional

06 Jul 2026

Ka'Tara

The property is very nice with a water view. I used valet for parking for convenience, and loved using the app before and during my stay. I do feel the room could have been a little cleaner, and some of the furniture was a little dated. Overall, I would still give this hotel another shot.

Self

10/10

Exceptional

06 Jul 2026

Nancy

Mimi at the breakfast buffet is a gem!

10/10

Exceptional

06 Jul 2026

James

It was a very nice hotel, very clean, wonderful staff, the restaurant has very good food. The only minor drawback in our experience was breakfast, the buffet (only food option available) is set up in a way those not wanting an omelette have to wait in the same line to get the rest of the food available. It was very slow. Again good food though!

Partner

6/10

Pleasant

06 Jul 2026

Vivian

The shower fixture was leaking and spouted water when showering and there appeared to be mold in the ceiling of the shower.

I enjoyed the convenience of the pool
And the close proximity and walking distance. to other sites in the area ( Waterside, Towne Point Club).

I experienced issues with the parking service. I regret not valet parking.

Partner

10/10

Exceptional

06 Jul 2026

Steven

Very nice hotel and reasonable pricing. Self parking at a nearby garage for about $20 per day. Nice outdoor pool. Very good breakfast with eggs to order but a bit pricey at ~$20 per person. Beds very comfy. Pillows large and mushy, but more are available with a call to the front desk.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Lance

Room wasn’t together at first but they took care of me after

Partner

10/10

Exceptional

05 Jul 2026

Deborah

Wonderful!

Family_with_children

4/10

Poor

05 Jul 2026

Emily

Staff was friendly but the hotel needs maintenance. AC in room and hotel bathrooms did not work to be any cooler than 77 degrees. I booked a harbor view room with a balcony on a corner. They tried to give me a corner balcony parking lot room. I eneded up with cheaper a harbor view balcony room for the same price of 595.00 per night. Not pleased. Hotel needs upkeep.

Partner

10/10

Exceptional

05 Jul 2026

Cynthia

Very nice clean place

Partner

10/10

Exceptional

04 Jul 2026

Amanda

Great location!!

Family_with_children

6/10

Pleasant

04 Jul 2026

Rick

Room was clean, but basic, breakfast cost $19 and was worse than any free breakfast I had at other hotels. Entrance is under construction making drop off and valet parking confusing. Music in lobby was so loud that we couldn’t hear the attendant at the check in desk.

Partner

2/10

Poor

03 Jul 2026

Mickey

The property needs a good home improvement. The toilets are kid sizes. The water pressure is not good 😐 there is no exhaust in the bathroom, which is crazy because it can lead to mold and mildew. The pillows are disgusting and dingy. I will not recommend this hotel any time soon.

Family_with_children

10/10

Exceptional

01 Jul 2026

Korena

nice rooms and great view, friendly staff

Business Family

10/10

Exceptional

29 Jun 2026

Marshall

The room was very clean. The staff had great customer service qualities. Breakfast was great. The bar was very much to my liking. I recommend this hotel for your stay.

Family

10/10

Exceptional

28 Jun 2026

Gregory

The staff of the hotel and the on-site restaurant was very friendly and responsive. The room was meticulously clean although the housekeeper didn’t show up the second day.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Anjana

We liked the club lounge but did not like the reception area.

We arrived to check in there was a very loud band playing in the lobby and we could not hear the person at the reservation desk.

The hotel could have arrange some chairs for the guests to sit outside the back patio but there were very few chairs to sit. Next day they had the wedding cocktail on the patio so there was nowhere to sit to watch the fireworks.

10/10

Exceptional

27 Jun 2026

Heather

Great location to downtown Norfolk and within walking distance to several restaurants. Location felt safe, and I loved the waterfront. The staff was friendly and welcoming. It was about a 15-minute drive to ODU. The room was clean. Great bar area, and the food looked good.

Family

10/10

Exceptional

26 Jun 2026

cynthia

Very good / staff very helpful

10/10

Exceptional

26 Jun 2026

Charles

Wonderful stay - great staff

Partner

8/10

Excellent

24 Jun 2026

Elissa

Overall very good, but we came here for the big Sail250 event. I thought, for a hotel of this stature, they would have information materials about the surrounding area and the festival, but no, nothing - not even any info about their own hotel.

Partner

8/10

Excellent

22 Jun 2026

Nancy

Nice clean rooms. Pretty view of the water from the restaurant, and easy walk to the water taxi. Great breakfast buffet. Just beware of promises for adjoining rooms or specific room types next to each other. Normally we can be flexible, but this trip it mattered and wasn't fulfilled.

Family_with_children

6/10

Pleasant

22 Jun 2026

Kara

All food and drinks were good. They checked us into a dirty room After moving us and acting like they were doing us a favor. Their computers were not working for this big event the 250 Anniversary Celebration during the 50th Harborfest. The power went out the first night for a couple of hours. Phone would not work to even find out what was going on. They seemed in the weeds the entire time we were there. They only had one bar tender and every time I thought we begin to relax another issue arrived. One and done on this one.

Partner

10/10

Exceptional

22 Jun 2026

Kimberly

The staff was very friendly. Our room was upgraded upon arrival (a nice surprise). Several staff members took the time to speak and ask “How is your stay?” The room was very clean and comfortable.

Partner

8/10

Excellent

21 Jun 2026

Judy

Staff excellent and professional in all aspects. Property was adequate and could stand updating in the furnishings e.g. chairs peeling etc

Family

6/10

Pleasant

18 Jun 2026

Krystal

Needs to be updated.

10/10

Exceptional

15 Jun 2026

Angela

What a beautiful hotel. The staff was very friendly and helpful. The room was very clean too. We enjoyed the morning breakfast a lot. All the delicious food was fresh and hot. We definitely will stay at the Sheraton again on a return trip.

Partner

10/10

Exceptional

14 Jun 2026

Johnny E

Very friendly and helpful staff. Nice views!

Partner

10/10

Exceptional

12 Jun 2026

clem

hotel was fine as well as the staff and amenities. Could use some sprucing up, some places looked a bit worn

10/10

Exceptional

10 Jun 2026

Jeffrey

Nice waterfront property.

Partner

10/10

Exceptional

09 Jun 2026

Samaria

I really appreciate their accommodation for my stay. I ended up arriving later than planned and I didn’t call ahead of time. Although my reservation got canceled they were able to reinstate my reservation and I got a room for my stay

Self

10/10

Exceptional

09 Jun 2026

valerie

Really wonderful hotel!
Staff at front desk were going out of their way to help us and make our stay memorable, especially Dania and Shakisha! Thank you!!

Family

8/10

Excellent

09 Jun 2026

Phuong

Everything was perfect except for miscommunication on whether breakfast was included. At check-in the staff insisted that breakfast was extra. We had to download our reservation with Hotels.com and showed the staff that we paid for breakfast.

Partner

10/10

Exceptional

08 Jun 2026

Gretchen

The hotel was a great surprise. Perfectly located along the waterfront with a bird's eye view of naval action with the in dock ships. Staff were very nice and it was walkable to nearby activities. Definitely on our return list. From the many hotels we've stayed in recently, it has the best sleeping beds.

Partner

6/10

Pleasant

31 May 2026

William

Biggest issue was parking - pay too much for valet and I parked my own car even… since it is in front of the hotel. Menu was good but limited. I unfortunately stayed when they were industrial cleaning carpets. Pool was closed and staff couldn’t tell me if or when it would open.

3 stars

Self

6/10

Pleasant

28 May 2026

Kayla

Don't bother getting a room with a view unless you love navy ships not much to look at

10/10

Exceptional

27 May 2026

Willjames

The closest parking complex isn't too far. Still 20$ per night. Better cost versus distance for those trying to save.

Family

10/10

Exceptional

25 May 2026

Eve

A beautiful view of the waterfront with an incredible restaurant.
We'll definitely be back.

10/10

Exceptional

24 May 2026

Ashley

Clean room. Nice evening cocktail hour on Wednesday evening. Staff was very helpful and pleasant. Highly recommend!

Self

10/10

Exceptional

23 May 2026

Matthew

Was great

8/10

Excellent

20 May 2026

James

Loved the room, but had issues with the toilet flushing properly- loose chain. Breakfast in the restaurant was mediocre and overpriced. Dinner was very good, though. Personnel were outstanding, especially the servers.

Self

10/10

Exceptional

19 May 2026

Lorraine

Check in was a breeze. Nice room.

10/10

Exceptional

18 May 2026

Laurinda

Beautiful property and very helpful staff.

Self

2/10

Poor

17 May 2026

abdur

Refund request no access to internet or tv the whole time, no hot water in the first room assigned not a pleasant stay

Partner

6/10

Pleasant

17 May 2026

Adrienne

There was limited hot water to shower, the TV service STOPPED working about 24 hours into a 2 day stay and the bass from a nearby venue thumped until after 11p at night. Staff acted like they were oblivious or I was imagining it when I complained, but I heard many guests at check out talking about the same things. We had planned to stay an extra day because we normally like this hotel but this weekend was not their best work AT ALL.

Partner

10/10

Exceptional

12 May 2026

Jershauna

Nice room with view , easy access to waterside district , will return

Partner

10/10

Exceptional

11 May 2026

Sharon

I had a wonderful stay here!!! The hotel is write on the harbor. The same side of Waterside as the Spirit of Norfolk and the Ferry. Each are walkng distance from this Beautiful hotel!!! The hotel and it's rooms are clean and comfortable. I melted into my bed after enjoying the brunch cruise on the Spirit of Norfolk. The Valet parking is a bonus!! I highly recommend and I shall return!!!

Friends_and_family Friends

8/10

Excellent

10 May 2026

Camille

Friendly staff at check in and in Concierge; the valet evening staff could have been more cordial. However, the young man, Future, was very personable and hospitable. Clean, spacious room. Biggest complaint would be the non working elevators and the broken ice machine on the Concierge level.

Partner

10/10

Exceptional

09 May 2026

David

Rooms were comfortable, checking in out was easy. The valet was fantastic. Just feel it was compared to the other Marriott properties here in Norfolk. It’s a little overpriced. Definitely need some updating in the rooms. Some of the rooms were some rust on some things and the bathroom door was damaged on the very bottom but overall a nice stay

Self

10/10

Exceptional

08 May 2026

Jason

The food at the restaurant was delicious

Family

10/10

Exceptional

08 May 2026

Alicia

Very clean nice staff places are walking distance

6/10

Pleasant

05 May 2026

tristan

the room was nice. the view of the harbor was pretty cool. the staff was nice and helpful. and the hotel is in a good location so there was a lot to do within walking distance. but i ended up with a faulty toilet. maintenance came by to look into but i was not in the room at the time so im not sure how that went... i just know we ended up using the one downstairs in the lobby primarily. we also were given a set of towels that had clearly visible blood stains on them. so i didn't care for that.

Partner

10/10

Exceptional

03 May 2026

Shayla

The entire staff was very pleasant. The rooms were clean and comfortable. The valet parking was a breeze. The building does look a little bit weathered but don’t let the outside fool you. Highly recommend! 10/10

Self

10/10

Exceptional

03 May 2026

Terri

Property was clean and has the nicest staff. Every question was answered with a smile.

Family

8/10

Excellent

02 May 2026

Chris

Clean room

Partner

8/10

Excellent

30 Apr 2026

Sclena

The bar was good. Breakfast looked great but there is a $19 charge for it. Big selection with fresh made eggs your way.

Partner

10/10

Exceptional

27 Apr 2026

Milliage

Beautiful and clean hotel!

Partner

10/10

Exceptional

26 Apr 2026

Jackie

Great property and staff

Self

8/10

Excellent

26 Apr 2026

Takefa

Stay clear of people running noses

Partner

8/10

Excellent

21 Apr 2026

Kenny

Great place with a nice view. Tons of things to do in the surrou surrounding areas

Partner

2/10

Poor

20 Apr 2026

Joshua

So after I had to wait an hour for my room to be ready when I already showed up after my check in time by an hour, the hotel is dirty, the toilet on the lobby floor was broken and wouldn't flush and the elevator got stuck multiple times

Friends

6/10

Pleasant

20 Apr 2026

Scott

The property overall was ok. Nothing spectacular. Rooms were noisy and could hear the occupants in the adjoining room most of the night. Called the desk to complain about the noise, but nothing was every done. No feedback given

Family

8/10

Excellent

19 Apr 2026

Keith

Bed and room very comfortable.

Self

10/10

Exceptional

09 Apr 2026

Jason

Went for an event. Very nice. The hotels entrance was under construction but it looks like it will be nicer ince they're done.

Family

8/10

Excellent

09 Apr 2026

Vertina

The bedroom bathrooms need a update tubs need resurfacing . My room door did close but couldnt latch because door was not level.

Self

8/10

Excellent

06 Apr 2026

Miles

The waterside view was a little less than amazing. Overall friendly staff, but an indoor pool or a hot tub would’ve made it a little more special.

8/10

Excellent

01 Apr 2026

Tina

Good experience

2/10

Poor

31 Mar 2026

Makala

Lights flickered off and no water to shower the next morning

Family_with_children

10/10

Exceptional

30 Mar 2026

Timothy

Dd

Partner

4/10

Poor

30 Mar 2026

Lindsey

We had a room reserved and paid weeks prior to a staying and when we got there around midnight, they said well it is first come first serve. We have no rooms available and stuck us in a room with only one bed. We told them this would not work as an option because we had five people we had to wait around an hour to get another room cleaned for us. I don’t understand where she meant first come first serve when we were one of those reserved ones. We had children with us in around 3 AM. There was all kinds of loud music outside of our window at the entryway going on for over 30 minutes like a party. We got hardly any sleep and we needed to be up early. I asked to speak to a manager she said she would give my name and number, but never got with me. After driving 12 hours, the last thing you want to do is wait over an hour at midnight on a room that you had already reserved and argue with someone about having a room available. They were not very friendly. All they kept saying is first come first serve, which made no sense to me.

Family_with_children

8/10

Excellent

30 Mar 2026

Joseph

Dinner service on Tuesday, 25 March was unsatisfactory.

Self

2/10

Poor

29 Mar 2026

Linda

I really want to leave a positive response but I can’t. This place is a hot mess. They are completely understaffed and there is no real customer service. The toilet in our room didn’t work. The shower was horrible (no water pressure ). I’m not sure there is a better place in the area to stay but oh my goodness!! We were hesitant to use the toilet in our bathroom so we went to the lobby to go. In the lobby ladies room I found big dead roaches in both of the stalls I checked. Just don’t use this place for a while. Maybe they will take the hint and send help.

Family

10/10

Exceptional

29 Mar 2026

Shawn

Vvvv

10/10

Exceptional

29 Mar 2026

Gail

Great park and cruise location for our recent Norfolk Carnival cruise. Thank you for the very rapid pick up after we returned from the cruise.

Partner

6/10

Pleasant

28 Mar 2026

Wilbert

Decent check in

Self

10/10

Exceptional

25 Mar 2026

Tamara

The young house keeper was the best on the 5th floor

Friends

10/10

Exceptional

24 Mar 2026

Donna

On this app, the room I chose had a balcony but that was not the case. The property was still very nice and service was over and above.

10/10

Exceptional

23 Mar 2026

Jeffrey

This was by far the best hotel stay I have had in my life. The staff went out of their way to see that I was satisfied with everything. I will definitely be staying there on my next visit to Norfolk.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Brian

Had a great stay started out a little bumpy but the fixed the problem got comped 2 free breakfast and a room upgrade this was our second stay in a month

Friends_and_family Family

4/10

Poor

22 Mar 2026

Leigh

I have never stayed at a hotel that was so loud before. Doors slamming all night and people walking up and down the hall yelling. The walls were so thin we could hear the rooms on both sides of us anytime someone talked. We stayed on the club floor (upgrade since our room was sold out) and did not expect that kind of experience. While the property was clean and the staff were great, we couldn’t sleep and wouldn’t stay here again.

Partner

8/10

Excellent

22 Mar 2026

Shayla

We checked in on 3.20.2026 that Saturday am around 631am we were woken out of our sleep due to a malfunction with the air system and I called front desk and they handled the situation immediately and moved us to a another room and offered us free breakfast and access to the 10th floor for food and beverages. I was pleased to see how quickly the situation was handled.

Partner

10/10

Exceptional

22 Mar 2026

Lorenzo

Everything good