Name: Extended Stay America - Chesapeake - Crossways Bou
Address: 1540 Crossways Blvd, Chesapeake, 23320, US

10/10

Exceptional

28 Jul 2026

Joseph

Staff very helpful

2/10

Poor

28 Jul 2026

Stephanie

This place had no hot water it stunk so bad we bought air freshener to spray the room we stayed in, not to mention the dresser was busted, the carpet was filthy and sticky, the lighting was non existent, and the kitchen was completely rusted and a fire hazard. Beware!

2/10

Poor

26 Jul 2026

Matthew

⭐☆☆☆☆ (1 Star)

I traveled from Delaware to Chesapeake, VA, to spend quality daddy-daughter time with my little girl. I booked this Extended Stay America in the Greenbrier area expecting a clean, comfortable stay. Unfortunately, it was one of the most disappointing hotel experiences I’ve had.

I was placed on the third floor despite having bad knees and wasn’t offered any other option. Carrying luggage and going up and down the stairs made the stay unnecessarily difficult.

When I entered the room, it was obvious that cleanliness was not a priority. The bathroom vanity had rust-colored stains, the walls were dirty with visible streaks, and the furniture showed damage and wear. Worst of all, the toilet was so dirty that I had to clean it myself before allowing my daughter to use it. No guest should have to sanitize a hotel bathroom before their child can safely use it.

To make matters worse, when I asked for extra towels, I was told they don’t provide extras. Instead, I was instructed to bring my used towels to the front desk on the first floor to exchange them. For an Extended Stay hotel, that’s incredibly inconvenient.

I came here to make memories with my daughter, not spend my time cleaning a room and dealing with poor customer service. The attached photos speak for themselves. I hope management takes cleanliness, room inspections, and guest service more seriously. Based on my experience, I cannot recommend this location to anyone, especially families traveling with child

4/10

Poor

24 Jul 2026

Perry

Starters, maintenance woke me up at 8am to change locks on doors. You can do that after i check out. Left my door cracked said he sulk be back, i said no you won’t. Mind you i had a 5 1/2hr drive home. Then the room didn’t have a pleasant smell. Like water damage or maybe even mold. Hot water in my room did not work. Had to wash my azz cold. Best thing was the nice people at the counter and those free muffins. That’s the only positives.

10/10

Exceptional

16 Jul 2026

Joseph

Helpful

Partner

10/10

Exceptional

15 Jul 2026

Roxana

Me gustó todo lo suficiente para unas vacaciones

Family_with_children

10/10

Exceptional

08 Jul 2026

Joseph

Friendly and helpful

Partner

8/10

Excellent

03 Jul 2026

Jennifer

.

Friends

2/10

Poor

26 Jun 2026

Dalan

Be aware of over booking. Booked for a 1 night stay. Arrived at the hotel and was informed, they were overbooked and gave my room up. No options for any lodging. I had to pay an extra $250 for another hotel in the area.

Partner

10/10

Exceptional

24 Jun 2026

Joseph

Helpful Staff!

Partner

4/10

Poor

23 Jun 2026

tatiana

The only good thing about this “hotel” was the front desk lady. The room was horrible and smell like smoke and mildew. The whole place was so bad. The stairs smell like urine and smoke. Very bad appearance and high price for a room like this.

Partner

10/10

Exceptional

15 Jun 2026

Ashley

Best place if ur going to be staying a while bc they really do help more then any other places

2/10

Poor

08 Jun 2026

Randall

The stairwell was filled with trashcans that were woverflowing and trash was scattered about the area. The shower didnt work and there are cockroaches.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Ronald

not great. comparable to motel 6. expected better.

Self

10/10

Exceptional

25 May 2026

Joseph

Friendly Staff and clean room

Partner

8/10

Excellent

25 May 2026

Gloria

The location was convenient to restaurants and shopping the room was very clean felt real safe.

Self

10/10

Exceptional

20 May 2026

Irving

Clean room

Partner

8/10

Excellent

20 May 2026

Raymond Shane

There was an issue with the booking through Expedia. I booked a double bed room. When i arrived, the hotel was oversold despite getting confirmation
The owner/manager was polite and i recieved a room but I am out 25 dollars. The ibternet was weak and disconnected often. The room was good.

Self

10/10

Exceptional

19 May 2026

Ashley

Great over all

Friends

2/10

Poor

09 May 2026

Andrea

I checked in pretty late.

2/10

Poor

19 Apr 2026

Kelsey

Floor had pistachio shells on it? The shower did not warm up and the ac did not work below 68 degrees…

Partner

4/10

Poor

19 Apr 2026

Tod

The only thing this property had was availability and proximity to the interstate

Self

2/10

Poor

18 Apr 2026

zedra

The towels were dirty!!! The rooms were outdated and had a smell, the stove was rusty, there were no dishes in the room. The hot water was not hot, warm. I slept in the chair, the room didnt seem fresh. The rpoperty was filthy, trash under stairs, stairs needed power washing. It looked like a place where drug addicts go to get hi!!!! It was to late for mexto find another property!

Self

2/10

Poor

05 Apr 2026

Kimberly

Pet friendly, roach on the wall, smelled awful in both rooms we had. One door had to be slammed to make sure it shut.

4/10

Poor

27 Mar 2026

Carolyn

Most of the staff here is amazing.However , they are unaware of things that go on here in this hotel , and I think it's time that they figured them out. Management team is so blind here.They let their staff go in the room where they put the laundry and they let them smoke drugs , not just cigarettes , but drugs. They make their guest stand off the property, but they let their hotel staff smoke drugs here, or at least that's what Jay does and Ur, which is the maintenance man.
Is up at the front desk. They let gasta here , and they argue at 3rd In the morning and do nothing about it , they let the guests do whatever they want , just like , they let their hotel staff do whatever they want. The only reason why they have good reviews is because they bribe you to get good ones. I asked them today for the vacuum Toya told me that if we do a review for her to come back down at 430, and she would be glad to give us the vacuum.
But when we went down there, j would not give us the vacuum.
Even though he has given us the vacuum multiple times. They let Jay from the front desk, do whatever he wants.
And no punishment has ever done. So , please don't stay here because they will treat you like trash.

10/10

Exceptional

26 Mar 2026

Carolyn

I absolutely love their grab and go breakfast.It's so convenient and especially if you're always on the go. The staff here is so amazing. If you tell them what you need , they have no problem trying to help you.

10/10

Exceptional

26 Mar 2026

walter

Coffee is great! Continental breakfast is really good! Clean room! The staff is very good and attentive

Self

10/10

Exceptional

20 Mar 2026

walter

Excellent accommodations, very friendly staff. Clean rooms. Nice laundry facilities

Self

6/10

Pleasant

16 Mar 2026

Michael

The staff is very helpful. But the rooms need to be updated. Handles falling off of drawers. Doors coming off of cabinets. An room had odor of smoke.

Partner

6/10

Pleasant

15 Mar 2026

Kimberly

Lots of shops around the area, but the room cosmetic issues and that was blood when one of the pillow cases

Partner

2/10

Poor

10 Mar 2026

Denise

I saw to many bugs

Partner

8/10

Excellent

12 Feb 2026

Shaquise

Room was perfectly clean and well put together

2/10

Poor

05 Feb 2026

Johnny

Room stayed cold even with heat on 76 degrees.I had no shower curtain in room.I say roaches in the room.The tv did not work.The place shafted me out of 190 dollars no one would return calls had to give confirmation number 3 times manager said they would refund where i was over charged and did not i would not let my dog or my wirst enemy stay at this place it is terrible and the water is not that warm at all i live on the rd working stay in hotels every week this is the worst experience ever.

Business Self

10/10

Exceptional

30 Jan 2026

Aaron

Good

10/10

Exceptional

13 Jan 2026

Blake

Flawless room

10/10

Exceptional

13 Jan 2026

Blake

Ashley was a pleasure from check in to my technical difficulties! I would and will recommend this hotel to anyone who asks my opinion!

8/10

Excellent

04 Jan 2026

Ruffus

The manager was very helpful and understanding.

Partner

10/10

Exceptional

18 Dec 2025

robin

Great customer service, especially ms toya at the front desk, clean rooms and quality machines

Business_and_leisure Family

10/10

Exceptional

01 Dec 2025

Caleb

The night staff and GM are always so helpful.

Business Partner

2/10

Poor

30 Nov 2025

Matt

Have stayed here multiple times. I’ve always had a 5 star experience. This time was not the case. Toilet had no water to it, shower felt like it never got above 35 degrees. Heater which will usually bake you out of a room, was set at 78 degrees and still had to sleep in clothes. And the kicker I stepped outside to adhere to no smoking policy( I vape)? And the door locks would not engage, when I went back in, so needless that was a nice 20 minutes outside using friction to engage door lock, it engaged. Please extended stay America do better

Leisure Self

2/10

Poor

22 Nov 2025

Chaniya

They keep booking the same room I already had that has not been cleaned for days after I left. Rebooked and the rooms still have the same trash and sheets on the bed. Same dirty towels and rags I have already used.

Self

10/10

Exceptional

19 Nov 2025

Carolyn

Yiry the Maintenance man, I hope I'm spelling. His name right was amazing. Also, miss toya Lady at the front desk. What above and beyond for our stay? We had a chair that was broken when we got there and instead of him come in to fix it. He brought us a brand new one.
They both always make me feel at home and i Love all this stuff. Love their grab and go.Breakfast is definitely worth every penny that you spend.

Leisure Family

10/10

Exceptional

18 Nov 2025

Jill

Staff is the best!!

Business_and_leisure

8/10

Excellent

06 Nov 2025

Crystal

The room we had was non-smoking, but immediately upon entry, you could tell people would smoke in there. The table drawer had leftover weed and wrap residue. The kitchen cabinet door fell off the hinges when it was opened. The front door looked as if there had been forced entry before, wouldn't really shut until the door was locked and latched. Then I noticed small roaches..
Staff was welcoming and friendly. Location was convenient. Place was affordable and gave us shelter, so thank you for that.

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Chaniya

Yes

10/10

Exceptional

28 Oct 2025

Carolyn

This hotel was amazing. Love the grab and go breakfast. They had coffee for the adults.But I wish they had some type of juice boxes for the kids other than that was excellent.
It was honestly a great convenience for me to just go down to the office.Grab a few things and take back up to the room. While the kids got ready Staff is.
Definitely friendl.

10/10

Exceptional

12 Oct 2025

Matt

Wonderful place to stay!!!!!!

Leisure Self

4/10

Poor

10 Oct 2025

Dillon

I would not stay there again. The room was very dirty and had an awful smell that wouldn’t go away. The AC leaked, the appliances were old and unmaintained, the walls had filth all over them that I cleaned off myself. Worst of all, the first morning we were there I saw a cockroach run across the floor! When we came to check in no one was at the front desk and the manager or supervisor walked in at the same time as us and didn’t assist us. They then had someone else come to the front but continued to have a conversation with them before they assisted us. At check out the girl was nice but we had to wait for quite a while to check out while we were in a hurry because our pet was in the car (The person they were talking to was a staff member). The laundry facilities are expensive. Most of the dryers are out of order. You also have to walk pretty far (outside) to get to them. The vending machines weren’t stocked. They are pet friendly but we had to pay $115 in pet fees for 4 nights. Then our neighbors car alarm went off almost the entire first night and multiple times after that. The first night the cops were there. One of the nights the neighbors were screaming at each other and I could hear it through the wall. I felt extremely uncomfortable while I was there. If I had known how bad it was then I would have just paid more to stay somewhere else. I have worked at the front desk and as a housekeeper at a hotel so I know that this is absolutely unacceptable and low standards!

Business_and_leisure Pet

6/10

Pleasant

27 Sep 2025

Jayson

The smell of urine in the stairwell is unbearable

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Jim

Nothing exceptional

Leisure Family

4/10

Poor

22 Sep 2025

daman

This was not an extended stay from where I’m from this was more like motel 8. Property needs upgrade my sink pipe had a hole in it and had been that way for some time . Like go get some gorilla glue if you want to take care of the property. Staff was awesome but not the extended stay I’m used too

2/10

Poor

14 Sep 2025

Ernest

The room that I got checked into was not previously checked to make sure that it was clean and did not have any pet urine odors. Very nasty when we walked in the odor was OVERWHELMING We did request another room and was accommodated.

Business Partner

6/10

Pleasant

06 Sep 2025

Emily

wonderful staff, but the room had roaches and tons of trash onsite with lots of street noise

Leisure Pet

10/10

Exceptional

05 Sep 2025

Brittney

Amazing place to stay. Staff is extremely nice and helpful. Manager was amazing!

Friends_and_family Family

8/10

Excellent

05 Sep 2025

LaQuanda

Chris was always so rude and lacked Customer Service skills.

Leisure Pet

10/10

Exceptional

03 Sep 2025

Karla

It was good I wish it already included the utensils

Leisure Partner

2/10

Poor

03 Sep 2025

Michael

ESA Feedback

1. No chair for desk, front office told us they have none.
2. Not clean
3. Damaged walls, doors
4. No fan in bathroom for showers
5. Key card for entrance has trouble working
6. Bed is awful; sleeping bag would have been preferred
7. Kitchenette with no dishware ... must ask for it

Hey, how about a refund hotels.com???

Partner

10/10

Exceptional

01 Sep 2025

Gbolahan

what I do not like was the sitting chair was old and peeling

Leisure Partner

2/10

Poor

30 Aug 2025

Gary

Nothing

Leisure Family

2/10

Poor

22 Aug 2025

Rodney

When I arrived the staff were unfriendly and could not care about anything. The floor was was filthy and the smoke detector was ripped off the ceiling. I asked for cooking utensils and only half were supplied. There was no microwave. The bed was rock hard and when I asked for an extra blanket, they would not supply one. There was no toilet paper and they said I have to supply my own.

Business_and_leisure Self

8/10

Excellent

10 Aug 2025

Terry

The property looks ran down in the lobby.

2/10

Poor

10 Aug 2025

Ronald

There is no sound proofing whatsoever! All we heard were cars/trucks on the highway all night. They leave that little detail off the booking website. We didn’t get any sleep at all. When we tried to leave at 0130 am, No one was in the lobby to accept our keys and check us out. There wasn’t a key box return so that we can go home. Needless to say, we were stuck here and couldn’t go back home. I will NEVER book here again!!!

Leisure Partner

10/10

Exceptional

09 Aug 2025

Sandy

Bathroom ceiling was hanging over tub.

Leisure Partner

4/10

Poor

04 Aug 2025

Michael

The room was outdated. The furniture was all poorly made bed, poor Internet service, and the overall cleanness of the room was poor.

Self

2/10

Poor

04 Aug 2025

Mari

Felt very unsafe. All but the man on Sunday morning check out was rude. Would NEVER stay there again. Nothin in the room, microwave glass tray was missing. No hair dryer no shampoo or conditioner, had to return dirt towels to receive clean towels. Was very glad to leave the premises.

Business Family

6/10

Pleasant

03 Aug 2025

Gavin

Short on beds

I bought two rooms for reservation, but they only found one reservation, so it took about 20 minutes before they finalized the second reservation. Then the rooms where suppose to have two queens beds in each room but there was only one bed available.

Friends_and_family Family

2/10

Poor

02 Aug 2025

Ramona

Whole room was really dirty washcloth was use by other customers left stuff in refrigerator and the refrigerator was really really dirty somebody use soap in the bathroom I would never go back again or refer anyone

Leisure Self

4/10

Poor

31 Jul 2025

Karen E

check was fine and was helpful , no elevators though which is crazy for a hotel with so many levels , trash piled up under stairs . no utensils or pans for an extended stay hotel but yet the sign in room says there is . no microwave

Leisure Family

4/10

Poor

28 Jul 2025

Clarinda

The lobby smells bad. The facility, inside and outside, smells. Our key card didn’t work the first time so I had to walk back to the Lobby. The room has cockroach, I even killed one. Toilet flush is not working, luckily my husband knew a little bit of plumbing, he opened the tank lid and press the flapper then the tank is filling up with water. Sink faucet water pressure is weak. Lights are dusty. I was afraid to put any of our stuff on the floor. So I set the luggage on the table. Appliances are old and moldy. My husband was afraid of bedbugs. My son started itching.

The only thing we liked was the Avenger movies on FX.

Leisure Family

6/10

Pleasant

27 Jul 2025

Heather

Over priced for what it was.

The bed was not super comfortable and there was a lot of road noise from the highway. We found 2 bugs in our room. Fortunately neither one were of the bed bug variety. The room was definitely very outdated. Probably will not stay here again.

Friends_and_family Family

4/10

Poor

27 Jul 2025

Austin

Blah.

The bed was very uncomfortable and the room was kind of run down. The dog on the other side of the wall barked all night and I believe it may have belonged to one of the hotel staff that I saw enter the room to tend to the dog. Asked front desk for a fork and knife and he said they don't really have silverware or plastic utensils. The woman at the front desk was nice, but that might also be because she was asking us to leave them good reviews. I wouldn't return.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Charleen

Clean room , very quiet! Pricey on the pet fee. Enjoyed my stay

Partner

6/10

Pleasant

24 Jul 2025

Michael

Carpet in room was full of stains. Kitchenette had extremely old cabinetry and could use a facelift. Bed and bath linens were very clean. Walls in room had repairs to the drywall that were not painted. Furniture was a little beat up.

Business Self

4/10

Poor

24 Jul 2025

Rich

Place was a dump. Rooms smelled like marijuana, A/C didn’t work in the first room and the key reader didn’t work, so the manager had to open the door to our room every time we left. The manager (Chris) was a good guy, very polite and timely, and the problems that existed were not his fault. This place is a good example of “you get what you pay for “

Family

6/10

Pleasant

23 Jul 2025

ALI

Property was close to shopping and entertainment.

Leisure Family

2/10

Poor

22 Jul 2025

Gabriela

Unclean, Not Worth the Money

Bedsheets were not clean. Staff at checkout were apologetic over the matter.

Friends_and_family Family

4/10

Poor

20 Jul 2025

Wendy

Over priced for old worn out

2/10

Poor

12 Jul 2025

Yaileen

This place was disgusting.

Self

6/10

Pleasant

11 Jul 2025

Joseph

Not so good. My pillow, bedsheets, blanket linen all smells used not newly washed as I expected. There was no shower curtain. The room smells a smoking room…

Self

10/10

Exceptional

10 Jul 2025

Nancy

The room was clean.

Leisure Self

2/10

Poor

07 Jul 2025

cathyann v

For our stay I requested a non-smoking room, the room smelled like an ash tray. The entire building smelled of cigarette smoke, cigarette butts were everywhere. Even the check-in area was full of cigarette smoke, We went to the room and we could not breathe I instantly returned to the front desk and requested a refund! The clerk was very apologetic and polite, but it is what it is. I know you get what you pay for but come on! Lesson learned... pay a little extra for a room, to be comfortable and safe. But for $186 you figured it would not have been like that!

Leisure Partner

2/10

Poor

05 Jul 2025

Toby

Dirty, outdated room,trash everywhere outside, room stunk, had to look at 3 rooms before I got 1 I would even sleep in, and then still had to leave early and go to another hotel because I woke up and killed 4 roaches between 1 a.m. and 4 a.m. while packing up to leave and booking a new hotel room with 2 days left to stay. I couldn't do it! Horrible experience, staff was amazing, but other than that, it was literal TRASH

Leisure

10/10

Exceptional

04 Jul 2025

Jewelle

Great customer service! Modern and clean room !

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Kristin

It was a good stay

Leisure Family

6/10

Pleasant

30 Jun 2025

Rena

You get what you pay for.

Hotel was clean, stayed 6 mights. Stairwells and sidewalks outside need to be cleaned terribly. When I arrived the police and forensics truck were there, didn’t make me feel safe. Air conditioning worked well though and bed was good. Lots of people doing drugs all around, especially weed.

Self

4/10

Poor

28 Jun 2025

Larry

Property had trash everywhere, property is run down. My room had a bad odor, clerk handed me a can of air odoriser to kill the smell. Parking lot smelled of dope that had just been smoked.

Friends_and_family Family

4/10

Poor

27 Jun 2025

Teresa

I could smell marijuana when I walked in the building to the front desk. There was trash on the floor. The man behind the desk was friendly enough and check-in was fine. I was in room 100. There was a beer can and pizza box in the grass beside the entrance to my room as well asa dog collar and trash in front of my door. The room itself needed updating. . The chest of drawers was chipped and old. There was a table, but not one chair for it,The fire handle had layers of dust on it., there was a lid to a cup under my bed, mold on the shower curtain, and bare minimum towels, soap, and shampoo. The bed and sheets seemed to be clean, but the blanket on the bed was very thin. I would expect a hotel like this if I paid 50 dollars a night, but for nearly $200, a night, this hotel was a huge disappointment.

Friends_and_family Family

2/10

Poor

23 Jun 2025

Guruprasad

It’s not 2.5 star place. It’s not upto the standard of extended stay. It’s just a cheap motel using name of extended stay. Booked 4 rooms. One room flush was running continuouslye. Two rooms had cigarette smell. One room bathroom door lock wasn’t working and phone was missing. One room bed wasn’t cleaned and sheets as well as blankets were missing. Which were provided after asking but room wasn’t replaced.

Leisure Family_with_children

2/10

Poor

21 Jun 2025

Curtis

Upon arrival after a long trip into Chesapeake for work

Business

10/10

Exceptional

19 Jun 2025

Jerry

Jessica general manager was super in Serivce and accommodation

Business_and_leisure Self

2/10

Poor

16 Jun 2025

Mark

It was a crap hole and we didn't stay there !

Leisure Family

10/10

Exceptional

15 Jun 2025

Jennifer

We enjoyed our time there and the space. Didn’t know that we had to request pans to cook in and had to buy disposable dishes and utensils but still enjoyed our stay and will be back.

Leisure Partner

10/10

Exceptional

12 Jun 2025

Patrice

New to the area for work. They have been amazing. Latoya is super helpful, Jessica is accommodating. And they both were compassionate to an emergency situation. Can't think of the name but young tall guy with locs is helpful and friendly and knows a lot about the area...

Business

10/10

Exceptional

11 Jun 2025

justen

Was very peaceful and didn't have any unexpected issues there. Thoroughly enjoyed the staff and room amenities.

Business_and_leisure Self

6/10

Pleasant

09 Jun 2025

Robert

Lots of people smoking weed outside, very loud.

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Patrice

Amazing check-in. They were very accommodating to my personal emergency... Already extended my stay. Just upset they would not give me an extra blanket!

2/10

Poor

02 Jun 2025

Marcelina

Room smelled old no phone in the room remote control had no back on it picture on this website definitely not true

Self

2/10

Poor

01 Jun 2025

Verified traveler

Not great!!

The associate that checked me in was not asked the desk and when I said \"hello\" to get someone's attention, I was told to hold on a second. That turned into about 7 minutes. He did not greet me nor apologize for the wait. He did not appear to be knowledgeable of using the device to check me in or retrieve my reservation showing if I paid. The property posted no smoking on property, but I smelled cigarette smoke in my room most of the night. Someone was stomping in the room above us, then there were loud arguments next door and loud noises like someone was throwing pots or something. Beer bottle in the parking lot and when I told the associate about it, he didn't seem concerned. It was not the best experience.

Friends_and_family Family

2/10

Poor

14 May 2025

Diondra

Didn’t even walk in

Booked the room for my mother, but she didn’t stay. The room was infested with roaches on the first floor. Front desk offered a refund though so that was relieving.

Friends_and_family Family

6/10

Pleasant

13 May 2025

Verified traveler

The staff was very friendly and helpful, they even switched me to an \"ADA\" type room when she saw I had a mobility issue. The handrail on the ADA tub was already away from the wall as it was attached with drywall screws and silicone. The ADA seat had black mold between the wooden slats, and the bed was a standard full, not queen.

Friends_and_family Family