Name: Aloft Chesapeake
Address: 1454 Crossways Boulevard, Chesapeake, 23320, US

10/10

Exceptional

27 Jul 2026

Bo

James at the front desk was extremely helpful.

10/10

Exceptional

24 Jul 2026

Bill

Overall the stay at Aloft was amazing. Some very minor issues that I brought up to the front desk staff, and they were immediately taken care of.
Very modern and great looking hotel.

6/10

Pleasant

23 Jul 2026

Brett

We stayed here for one night on our way to the Outer Banks, and it was a convenient stop with several restaurants nearby. The hotel was clean, and the room was well maintained. The breakfast in the lobby was a pleasant surprise, it was much better than expected, especially considering it’s ordered at the front desk.

Our only complaint was the air conditioning. We set the thermostat to 60°F, but the room never seemed to cool below about 75°F, making it uncomfortable to sleep. While we were downstairs getting breakfast before checking out, we overheard several other guests mentioning the same issue, so it didn’t appear to be limited to our room.

If the air conditioning had worked as expected, we would have rated our stay much higher.

8/10

Excellent

18 Jul 2026

Patricia

Hotel clean, staff very
Nice and helpful, enjoyed that they had order to go breakfast, bar, ice bags in machine ready to go. Nice gym. Good location near shopping, restaurants and highway. Rooms comfortable.
Negative- elevator- only
One working and it was extremely slow. Pool room not
Ventilated well and with heat - the chlorine smell was overpowering.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Kevin

The staff is always very helpful

Friends_and_family Family

4/10

Poor

17 Jul 2026

Claude

Did not have privacy between the washing area and the actual bathroom itself door would not pull out. Pocket door

10/10

Exceptional

13 Jul 2026

Heather

Check in might have been the most painless one I've ever experienced! The lobby looks cool. Think elevated speak easy. The room was spotless and modern. I loved the size of the shower! I'm local - just needed to be closer to the airport than home so my 2am wake up for the airport wasn't as painful. Come to find out...staying here was one of the better decisions I've made in a long time.

Self

10/10

Exceptional

12 Jul 2026

Vincent

The room was clean, no unexpected surprises. The staff was friendly and helpful.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Tiffany

Nice hotel. Great staff! Would recommend.

Partner

4/10

Poor

21 Jun 2026

Shemeaka

When we booked we requested to have two queen bed rooms with connecting rooms but they didn’t have them available when we arrived.. we had to settle for a king room and 2 double beds then we had dirty towels in the king room. The experience was not the greatest and we paid $675 for 2 rooms and did not have what we asked for

Family_with_children

10/10

Exceptional

21 Jun 2026

emily

Needs some cl

Self

6/10

Pleasant

17 Jun 2026

Ryan

Room was clean. Staff was nice. Only one elevator worked room seemed a little beat up and neglected the ceiling air handler cover did not look good was not able to access the Wi-Fi that was very difficult after entering all the information and it said it wasn’t available overall was not impressed with the place.

Was nice to have a bar in the same building

Partner

8/10

Excellent

17 Jun 2026

Monica

Comfortable updated hotel. The only negative is food choices are really bad. You will want to order delivery.

Family

10/10

Exceptional

12 Jun 2026

John

Very clean and the staff was friendly. The only things I can think were an issue were the “whisper quiet” A/C was loud and the sliding door to the shower / toilet area didn’t shut all the way. Other than those it was a very nice stay.

Partner

10/10

Exceptional

08 Jun 2026

Elizabeth

The towels and bedding smelled like burned oil.

Self

10/10

Exceptional

07 Jun 2026

Maria

I always have an amazing experience.

Self

8/10

Excellent

02 Jun 2026

Lori

Room was a little run down

8/10

Excellent

23 May 2026

keaera

The property needs some maintenance but the room was clean.

Partner

10/10

Exceptional

22 May 2026

Joe

Very clean

Self

6/10

Pleasant

20 May 2026

Joseph

While the property itself was nice enough and the staff were wonderful, it was extremely overpriced. On top of that, breakfast was not included and cost $11 for a mediocre style breakfast that would normally be included at hotels like this.

Had a total of 4 or 5 TV channels available, had to pay to watch anything else. Not a walkable distance to much, had to uber food delivery, which was fast.

For the value of stay elsewhere and get a free breakfast, walkable establishments and actual channels to watch on tv.

Self

10/10

Exceptional

20 May 2026

Monica

Modern hotel. Beds were comfortable and rooms were large size. Location was ideal.

Self

8/10

Excellent

17 May 2026

Eric

Didn't eat breakfast bit the entertainment and drinks in the bar where exceptional.

Partner

10/10

Exceptional

04 May 2026

Taylor

Great experience

Family_with_children

10/10

Exceptional

27 Apr 2026

Robert

The location was clean and the staff helped me receive packages without issues.

Business

8/10

Excellent

26 Apr 2026

Shelly

I really enjoyed the property, the location is fantastic, with lots of shops and restaurants close by. My only concern was that the thermostat didn’t seem to work correctly.

Partner

4/10

Poor

26 Apr 2026

Deborah

Breakfast was not what we expected. Sandwiches were made from microwaved items and bagel was stale.

Partner

2/10

Poor

26 Apr 2026

Michael

First of all, we reported water on the floor in the bathroom at 11 PM at night when we checked in we use the towels to absorb the water because it was substantial. We reported it to the front desk and they assured us it would be repaired. She gave me towels for the next morning. The next day when we came back, the bathroom still had water on the floor. No repairs were made, and a latex glove was sitting on the desk with the middle finger. I took pictures. I’ve never asked for my money back on anything, but I sure would like it on this instant they did a terrible terrible disservice to us. Didn’t even offer us another room.

8/10

Excellent

25 Apr 2026

Ferman

Great atmosphere and great staff.

Partner

6/10

Pleasant

18 Apr 2026

Don

Staff was great. Shower leaked (bad seal) and staff offered to send maintenance, but I said wait until we checked out. I did have to kill a couple yucky bugs in the room.

Kind of a hipster vibe.

10/10

Exceptional

06 Apr 2026

Michael

Quiet stay. Place is very clean and staff very attentive. I will be staying again for a staycation used them during my relocation and couldn’t be happier

Business Self

10/10

Exceptional

06 Apr 2026

Michael

Wonderful overall experience I truly enjoyed the place and my stay was wonderful. Very happy and would stay again

Self

10/10

Exceptional

03 Apr 2026

Jeffery

Great costumer service, staff were great, room was clean.

Partner

10/10

Exceptional

30 Mar 2026

Shania

Clean Room, beds were comfy.

Partner

10/10

Exceptional

29 Mar 2026

Jewel

Staff welcomed us. Facility was clean. The grandkids enjoyed the heated indoor pool. Very lenient pool hours too.

Family_with_children

4/10

Poor

25 Mar 2026

Robin

THERE IS NO CONTROL WITH ROOMS TEMPERATURE. NO DRESSER. CRAMPED ROOM.

Partner

6/10

Pleasant

22 Mar 2026

Franklin

It was overall a good stay...however after staying here numerous times over the past 3 years this stay was a little less than stellar.
The shower was completely out of shower gel, i had to call to get my receipt emailed to me after checking out, the 2nd floor that i was placed was a bit to close near the live d.j. on the 1st floor.
Staff was very pleasant and cordial.

Self

10/10

Exceptional

21 Mar 2026

LaCena

Parking was easy and secure. The entire property was clean and offered great menu items and drink options.

Partner

8/10

Excellent

20 Mar 2026

Lanae

My go to whenever I am in town. Pretty standard hotel with amenities that will accommodate most needs. Gym for basic cardio/min weight lifting ability, indoor pool always a plus. Dog friendly with plenty green space for your pet including the waste stations. Parking is pretty open and able to find a spot. Bar and food available for a duration of time. Staff friendly and knowledgeable. Smooth check out and even when my check in room was canceled without notification, management stepped in and found me a room as scheduled for the same rate. Overall, I am happy.

Self

6/10

Pleasant

19 Mar 2026

Shalanda

Yes parking was hood ro was clean howevet the heat was not working.

Self

10/10

Exceptional

19 Mar 2026

David

NA

2/10

Poor

16 Mar 2026

Jeanette

Parking was easy and I really liked the room. However, I was disappointed by the extra hidden charges that were added. After driving 7 hours to get there, the check-in experience was not very welcoming. The front desk staff member had a poor attitude and didn’t provide any information about where things were located, such as the elevators or the pool. It felt more like “here’s your key” and that was it. A friendlier greeting and a little guidance would have made the experience much better.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Dawn

We paid the extra $6 for breakfast vouchers & it was WELL Worth it!!

Partner

4/10

Poor

05 Mar 2026

Amy

Room not very clean, sink filled up with water every time I used it, no drawers to put your clothes in, can't take the stairs and elevator was always dirty and/or stinky, signs say no smoking but I could smell weed and smoke the whole time (5 nights) I was there and had to put a towel at the bottom of my door to try to keep the smell out, paid for a breakfast biscuit that was nasty - had to go down and order and wait (no room service), treadmill out of order, had to go down to the lobby level and get pre bagged ice even if you needed only a little and waste the rest of the bag. I had called ahead of time asking what kind of coffee maker was in the rooms, could I bring K cups - was told yes they were pods but I get there after the wasting the space in my suitcase and they weren't, Shades didn't fully cover windows so lights are shining in from the parking lot all night keeping you awake

Self

8/10

Excellent

02 Mar 2026

William

The room was clean and so was the property.

Partner

8/10

Excellent

01 Mar 2026

Fred

Clean cute place

10/10

Exceptional

27 Feb 2026

Wayne

Clean Room great staff

10/10

Exceptional

26 Feb 2026

Judith

I loved everything about this hotel. The service and the room were outstanding.

4/10

Poor

25 Feb 2026

Latrice

Horrible room smelled like a stinky dog and I had to set the thermostat to 90 degrees to get the room to a decent temperature.

Partner

10/10

Exceptional

22 Feb 2026

Kevin

Customer service

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Tafia

The Chesapeake location was very inviting. It has a trendy quaint feeling with clean

10/10

Exceptional

19 Feb 2026

Barbara

Super staff and very comfortable!

6/10

Pleasant

04 Feb 2026

Carley

Had to change rooms because of noise next door. The front desk staff was great but the first room looked like it had been cleaned in a hurry and the drain was clogged just when I washed my hands. The second room was 78 degrees and I could not get the thermostat to budge. The equipment at the gym was filthy.

Business Self

6/10

Pleasant

30 Jan 2026

Gary

Room was clean, bed was comfortable but heat could not keep up. Got up multiple times due to cold even though the thermostat set at 73 deg. Apparently the heating system underperforming for Room 418. Staff is griendly and helpful.

Leisure Family

2/10

Poor

27 Jan 2026

Charles

No the evening staff was very unsupportive

Business Self

8/10

Excellent

24 Jan 2026

Ervin

Although the rooms are smaller than most I really enjoyed my stay.

8/10

Excellent

19 Jan 2026

Dedric

Shower pressure was low

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Steve

Better sound proof, lots of noise from elevator

Business Self

10/10

Exceptional

18 Jan 2026

Louise

The hotel was clean and beautiful, the staff was very professional and friendly.

Friends_and_family Family

6/10

Pleasant

15 Jan 2026

Kevin

The customer service at the hotel is top tier. Every encounter I had with staff was phenomenal. However, the rooms seem a little dated. The televisions on the wall are outdated. Mine did not work at first but a tech came and fixed it. The shower seal was missing so the water created a puddle on the floor. The ironing board is small and the iron leaked all over the floor and my clothes.

Business

8/10

Excellent

12 Jan 2026

Awa

The staff was amazing!

8/10

Excellent

07 Jan 2026

Alicia

The shower was leaking and the water was all over the floors. But besides that it was really nice.

Leisure Partner

8/10

Excellent

04 Jan 2026

Chandra

Having been to the Aloft in Dallas had hoped for similarly modern and unkept hotel. This felt a bit rundown and the staff (with the exception of the bar) seemed barely present and helpful.

Leisure Family

10/10

Exceptional

01 Jan 2026

Clifton

Room was great- heating system to the room was not working- the building engineer responded quickly and repaired it

Business

10/10

Exceptional

31 Dec 2025

Byron

Yes.

Partner

10/10

Exceptional

28 Dec 2025

Michael

Everything was great. Loved the Friday night jazz.

10/10

Exceptional

27 Dec 2025

CHARLES

Very good ambiance and staff

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Johnetta

I only reserved for 1 night which was Christmas eve. It was my first time staying at this hotel and I liked the room. It was cozy. I would stay again. The front desk workers were very friendly too.

Partner

10/10

Exceptional

18 Dec 2025

Taariq

I enjoyed my stay and I love how clean and welcoming the staff was. Thank you!

Leisure Partner

2/10

Poor

16 Dec 2025

Irvin

Visiting my kids for the holidays, I chose aloft because I’ve never had a terrible experience until now. We checked in, got settled in our room on the 5th floor and left for dinner. When we got back our key card would not unlock door. I went down and front desk came to attempt the exact same thing with no success. They contacted a really nice employee in Heather who came with a laptop to reset pad code. She tried for over 2 hours with no success. My kids and I ate our dinner on the bench of that same floor. Heather finally got us into a different room next door. She had a manager come from home to break the lock so we could get our stuff. The room we got after had a mattress with brown/red stains. This was about 2am so I slept on tha bed with my kids not wanting to sleep there but too tired to go anywhere else law. Room was really beat up. I was told over and over again that we would be compensated and finally on check out a nice front desk employee got Andrea(Manager) to meet me only to tell me that since this is a 3rd party booking, she would review my situation and add points. Whatever that means it was for her to determine later without getting my contacted information but I got her business card. Aloft failed us and my kids. I’ll be choosing another property in the future and so should you.

Friends_and_family Family

4/10

Poor

15 Dec 2025

TUGRUL NAZIM

The room is neglected and not cleaned the second day . Also room phone and TV remote not working..

10/10

Exceptional

14 Dec 2025

Maria

I didn’t wake up early enough for breakfast but next time I will. I love this place for my solo self care trips.

Self

10/10

Exceptional

14 Dec 2025

Tamar

The best part about this hotel is the bar and the food. Being able to have access till 1am was great since I was getting in town pretty late. The receptionist answered all my questions each time I called and everyone was very straightforward. I also loved how hot the showers were. It was amazing. I didn’t try the pool or the gym but the overall lobby is so nice.

10/10

Exceptional

10 Dec 2025

Eizabeth

Great stay.

Leisure Self

10/10

Exceptional

08 Dec 2025

Jacob

Great hotel

10/10

Exceptional

07 Dec 2025

Suhiyr

Room was spotless. Great customer service.

Partner

8/10

Excellent

05 Dec 2025

Edwin

Overall the room was nice. There was one inconvenient with one of the two elevators that went out of service

2/10

Poor

04 Dec 2025

Karen

No heat. Front desk was unavailable all night. Rude attendant. No room phone. Shower leaked out all over the bathroom floor

Self

10/10

Exceptional

03 Dec 2025

Allan

Awesome!!!

10/10

Exceptional

03 Dec 2025

Wahkeena

Always a nice stay. Clean. And a pool table. The bar area and stage are a nice hit.

Leisure Family

10/10

Exceptional

01 Dec 2025

tiwan

I had requested 2 beds and received 1,but we made due . It was nice though

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Annie

On the day of check in, the front desk was a little sour and short with me. Perhaps she wasn’t happy working Thanksgiving. But all other staff members that I encountered after that were wonderful. Environment was super quiet and the beds were heavenly after a long drive. The hot shower felt great on the cold days.

Leisure Pet

10/10

Exceptional

29 Nov 2025

O Elisa

Friendly staff, clean and convenient location

Leisure Family

2/10

Poor

29 Nov 2025

Patricia

Room was filthy, bathroom was dirty. Was there for 3 nights and room was not cleaned once. Room was dirty when we got there & remained dirty the whole stay, phones not working -could not even call front desk.

8/10

Excellent

28 Nov 2025

Tramaine

It was a 4 out of 5 for cleanliness

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Patricia

Staff great. Room clean. Maid service the friendliest as well as the bartender
I was there with 2 little boys and they were kind and patient. I left an envelope with cash and a check in my room and they actually returned it all much to my relief!!

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

mark

Staff and room great. Left my dress shirt home and came for a funeral. Front desk guy found me a store close by at 8am to find a shirt.
Best value stay this year?

Leisure Family

10/10

Exceptional

20 Nov 2025

Christine

Clean room

Leisure

10/10

Exceptional

16 Nov 2025

Ian

All was fantastic.

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Melvina

Excellent service

Business_and_leisure

10/10

Exceptional

05 Nov 2025

Gino

Great rooms very clean

8/10

Excellent

31 Oct 2025

Franklin

Room was fine as usual....the thermostat didn't work again.

Self

10/10

Exceptional

25 Oct 2025

Arthur

Yes

Leisure

10/10

Exceptional

17 Oct 2025

jaclyn

Always enjoy staying at this hotel

Friends_and_family Friends

6/10

Pleasant

15 Oct 2025

Ayanna

My stay was okay. The room was cleaned, but the bathroom shower leaked everywhere. There was also evidence of water damage in the room because of it ( bubbling paint, missing caulk etc). The front desk staff was okay. The bartender was very friendly. My room was a good size. The hallways also smelled like mildew.

2/10

Poor

05 Oct 2025

Taquitta

Loud need refund left early

10/10

Exceptional

03 Oct 2025

Scott

Good

4/10

Poor

21 Sep 2025

Drew

Hotel was fine, but they originally put me in a king, then I had to go back down and remind them I booked two queens on an upper floor. They overbooked, so I had to stay in a handicap accessible with two queens on the first floor by the loud bar area. Sink drain didn’t work properly. Completely unacceptable altogether.

Leisure Family

8/10

Excellent

14 Sep 2025

Daniel

Needs update

6/10

Pleasant

11 Sep 2025

Pamela

The breakfast, which was an additional fee was horrible.

Partner

4/10

Poor

03 Sep 2025

Robert

Downhill

Condition of hotel has declined severely over the years. Along with the atmosphere.
Front desk check in and check out people wete kind. Front desk lady Kee (sp?) Was the most rude staff nember I've seen there in years. Her customer service skills are zero.

Partner