Springhill Suites Chesapeake Greenbrier

6/10

Pleasant

27 Apr 2026

Marimar

Para el costo y marca de el hotel esperaba mucho mas. La limpieza es nula 4 días y nunca cambiaron la ropa de cama y las toallas tampoco. Las solicite en front desk y no habían toallas limpias todavía al otro dia no las tenían. El desayuno de mal sabor y no rellenan nada.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Roxanne

The beds/pillow were comfortable. The room was spacious. The staff was helpful. The breakfast was good.

Family_with_children

6/10

Pleasant

21 Apr 2026

Richard

The property was clean. Breakfast was the usual found in most places. Room service is every other day. When the room was finally attended to there were waste baskets left that were full. Dirty glasses left in the sink. Our coffee maker did not work and was not replaced until the 3rd day of our 4 day stay. The staff was very helpful. The facility is understaffed. Ice maker is near the elevator on the second floor. Rather inconvenient for first floor occupancy and a somewhat disabled patron. . The shower door drip edge was installed backwards allowing for a wet mess on the floor. (We installed it correctly). All on all, this facility was not worth the $180/night we paid plus taxes.

Partner

4/10

Poor

21 Apr 2026

Kelly

While the staff was very friendly, during our stay we had to ask 5 times for housekeeping to come and clean our room. And when they finally did come, they did not fully clean the room. Never replaced the glasses or paper cups. Never replaced the ice bags for the ice bucket. And never replaced the empty conditioner in the shower.

Partner

8/10

Excellent

19 Apr 2026

aizat

The staff were very helpful and polite, especially the breakfast staff. The room was big, clean and spacious for our family of four adults. The bathroom had towels for only two people, and an empty body wash bottle, which we requested for at the front desk, together with the beddings for the two other members of our party.
We did not have any maintenance come to the room, so we had a buildup of trash and recycling.
The breakfast menu was okay however not a lot of healthy options. I would have loved to see more fruit and veggies. Parking was adequate and free. We had an incident where one of the elevators broke down and most of the guests had to take the stairs, it was fixed within two hours, however the staff at the desk was giving misinformation about one of the elevators working when they it wasn't, guest were waiting long periods of time and had to take the stairs.
I used the exercise room where the only 3 out of the 4 machines were working, there was no disinfectant or Tissues to wipe down the machines before or after use. This put me off so i only used the space once.
All in all I will give my stay a 6 out of 10.

Family

4/10

Poor

19 Apr 2026

Susan

The room smelled like smoke and the bathroom light wouldn't stay on.

Family_with_children

6/10

Pleasant

12 Apr 2026

Tameka

Outr air conditioner never worked and we didn't see anyone like staff on the floor. The Breakfast was absolutely delicious!

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Francelis

Clean room, comfy stay.

Self

10/10

Exceptional

06 Apr 2026

Lawrence

Not applicable

Family

2/10

Poor

06 Apr 2026

Alaza

Very hot! Clogged sink

Family_with_children

4/10

Poor

04 Apr 2026

Joe

The parking was parking. The breakfast was frozen food. The room bathroom was wreckless; rust, mold, peeling wall paper, peeling tub, there was ants, mattress uncomfortable. The pool water you couldn't see the bottom and pumps were not on. We will not be staying here in the future.

Family_with_children

10/10

Exceptional

02 Apr 2026

Jose Omar

Super clean and friendly staff

Self

2/10

Poor

01 Apr 2026

Stephanie

My stay was miserable. The air conditioning didn’t work and it was 76 in the room and they were unable to move us because they were full.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Terance

Yes

Self

10/10

Exceptional

28 Mar 2026

Joshua

Great staff

10/10

Exceptional

23 Mar 2026

Kele

Breakfast menu was balanced. Staff was pleasant; amenities were great!!!

Family

8/10

Excellent

23 Mar 2026

TISHARA

Everything was wonderful except the breakfast options.

Friends

8/10

Excellent

15 Mar 2026

Rhonda

Front desk and staff were very helpful to us as we were able to get feedback from the surrounding area. In a great location to everything (restaurants and shopping stores.

10/10

Exceptional

11 Mar 2026

DesMone

Clean rooms. Friendly staff and easy parking

Partner

6/10

Pleasant

08 Mar 2026

Jessica

Only complaint was as a business owner who cleans, it wasn't that clean. No trash bags were provided. I didn't complain just touched it up myself and waited till day 2 for trash bags.

Family_with_children

10/10

Exceptional

02 Mar 2026

MARY

Very pleasant stay

8/10

Excellent

27 Feb 2026

Hindus

Rooms were clean upon arrival. Staff is very friendly and did try to accommodate for early check in but wasn’t able to do so.
We did lose power 1 night for a few hours no reason why.

Self

6/10

Pleasant

26 Feb 2026

Charlysa

Hotel staff was friendly and accommodating. I did not like the hotel overall, it was outdated and not as pictured. I wish I would’ve stuck with my first instinct and went with a different hotel.

10/10

Exceptional

15 Feb 2026

Anthony

Yes

Leisure Partner

4/10

Poor

13 Feb 2026

DONNIE

I booked a King suite and at the time of booking it showed four rooms available and one handicap accessible. When I checked in, I was told they only had a room with two beds. I told them what it showed when I booked the room. The lady again said all they had was a two bed room. I took this room and when I walked in it was 80 degrees . The thermostat was set at 74. I had to run the AC for my whole stay even with temperatures below freezing at night to keep the temperature down to a comfortable 72. The beds were small to be considered queen size beds. I'll not stay there again.

Business Self

6/10

Pleasant

12 Feb 2026

Vincent

Room and staff were fine. Unfortunately, dozens of kids in town for a hockey tournament -- often unsupervised by parents -- were running the halls late into the night.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Kimberly

Staff was friendly and the d8d a great job of keeping up with yhe parking lot during the snow storm

10/10

Exceptional

05 Feb 2026

Diane

The staff is very very nice! No matter who we came in contact with they would ask if they could do anything for you and most importantly they would always say hello and have a great day!!

8/10

Excellent

02 Feb 2026

Starr

Room was spacious and clean

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Mary Makeba

The ac did not work but it was cool enough. Breakfast food went quickly disnt have much of option when I went down. Hotel was very.clean.

Leisure Partner

8/10

Excellent

20 Jan 2026

Brenda

Having breakfast on the premises was great. The staff was very friendly and professional. Loved the convenient parking.

Leisure Partner

2/10

Poor

14 Jan 2026

Bryan

Staff horrible

6/10

Pleasant

12 Jan 2026

Tiffany

The room was clean and the stay was okay . Costumer service was poor very poor was not happy. Didn’t know if I wanted to cancel or stay but if I cancel that mean my money would’ve took 5 to 7 business days to be put back on my card so it was no choice but to stay, but the front end manager was very rude. Very nasty.

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Richard

Try friendly staff. Hotel was clean and in a good location. Definitely ready for an update but everything is well kept.

Leisure

10/10

Exceptional

03 Jan 2026

Mrs

Love the hotel highly recommended

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Quran

The woman who checked us in was kind and welcoming. She greeted us with a warm smile. The room was clean and quiet, which is exactly what we were expecting.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Jeff

We bad a queen suite on the 5th floor. The A/C did not work. I turned the thermostat down and put the fan to its highest level. When I did, nothing happened. So we slept through an uncomfortable night. It was too late to bother with the hotel staff.
Also there is no fan in the bathroom, so with no a/c fan and no bathroom fan there was absolutely no white noise to fall asleep to. So I downloaded an app on my phone to play all night.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Lee

The breakfast was good and very convenient. The room temperature was great. The staff was very friendly and helpful.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Rodney

Yes it was fresh, but we had to leave at 6am and I asked for someone to allow me to get food to go, but no one wanted to talk to me. Also, I asked for a handicapped room, because I'm in a wheelchair, and

2/10

Poor

25 Dec 2025

Timothy

The shower was filthy, there were no comforters/blankets available. The entire place reeked of pot. The room was not clean. If we had not arrived after midnight due to a delayed flight we would have went somewhere else.

10/10

Exceptional

24 Dec 2025

Veronica

Everything was good

Business_and_leisure Partner

6/10

Pleasant

20 Dec 2025

Emelita

Room was dark and bed was not too comfortable

10/10

Exceptional

15 Dec 2025

Ronnette

Everything was great! Staff very professional and helpful. The rooms were clean

Business_and_leisure Family

10/10

Exceptional

14 Dec 2025

Paula

Wonderful

10/10

Exceptional

11 Dec 2025

Karen

Safe...clean rooms...staff froendly

Leisure Self

10/10

Exceptional

06 Dec 2025

Jameika

Room was clean, staff was fantastic always willing to help when needed.

Leisure Family

8/10

Excellent

05 Dec 2025

Edwin

Room was clean and staff is corteous. Had fun in the pool table but they need to change the cue sticks

Leisure Family

10/10

Exceptional

05 Dec 2025

pam

Clean rooms

8/10

Excellent

03 Dec 2025

Daphne

The room was nice and clean, but the door to the closet in my room was missing. The cleaning person only emptied the trash when asked, on the day that I wasn't in the room when they stopped by the trash was not taken out.

Leisure Self

10/10

Exceptional

03 Dec 2025

Dwayne

Everything was phenomenal!

4/10

Poor

28 Nov 2025

Owen

Shower pressure good. Otherwise property poorly kept including maintenance and room cleaning.

Leisure Family

8/10

Excellent

26 Nov 2025

Brion

Everything was wonderful except the AC wouldn’t work in either room I was in. Our family likes it to be below 70 and it stayed between 75-77 the entire time.

Leisure Family_with_children

8/10

Excellent

24 Nov 2025

Verneika

Great customer service

4/10

Poor

21 Nov 2025

Sylvia

No tv channels and internet in room.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Amber

Everything was great. More than anything really clean towels and fresh linens.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Kirt

Staff was professional, courteous, and suoer helpful.

6/10

Pleasant

12 Nov 2025

Beryllynn

Room for sure. Whoever was responsible for the room could have taken some time and made the room neater. Sheets and blankets were not properly put on the beds. Towels in the bathroom look like they were just thrown there. This is what happens when you have people who don’t care.

Leisure Family

10/10

Exceptional

07 Nov 2025

Trevor

All the above

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Donna

Staff extremely nice, courteous and helpful

Partner

8/10

Excellent

20 Oct 2025

Sandra

Overall a nice experience. I would stay there again.

Leisure Family

10/10

Exceptional

16 Oct 2025

Jacob

Nice 5 day stay as a family/business trip. Spacious room and friendly staff.

10/10

Exceptional

12 Oct 2025

Denise

Front desk staff was top notch! We had a delay for our cruise departure and had to add a second night, last minute. She was super sweet and incredibly easy to work with!

Leisure

10/10

Exceptional

07 Oct 2025

Christine

If there was any complaint it would be that there is only one night by the bed instead of on both sides & not an outlet on both sides of the bed. This doesn’t make sense to me in any hotel. There are 2 sides to a bed so there should be outlets & night table on both sides.

Leisure Family

10/10

Exceptional

03 Oct 2025

Gwendolyn

Clean and quiet. Beautiful space.

Business Self

8/10

Excellent

03 Oct 2025

Linwood

It was a pleasant experience.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Sheila

Great customer service. Greeted each time we entered the door. Clean.

Friends

10/10

Exceptional

23 Sep 2025

Estella

Staff was very friendly and check-in process was a breeze. Room was very clean and the bed was nice and cozy. Perfect for a much needed night alone. I will definitely be back!

Leisure Self

10/10

Exceptional

22 Sep 2025

Belinda

Room clean. Like bathroom setup. Sink separate from toliet & shower

Friends_and_family Friends

10/10

Exceptional

13 Sep 2025

Fernando

Staff are great & Family friendly who smiles a lot. That alone takes out of the pressure of tired stressful day

Business_and_leisure Family

10/10

Exceptional

08 Sep 2025

Jodi

Great staff and nice comfortable rooms

Leisure Family

10/10

Exceptional

03 Sep 2025

Jenine

The staff was very friendly, and welcoming. Everyone was positive and super helpful!

Leisure Family

10/10

Exceptional

03 Sep 2025

Ned

Everything about our stay was great. The staff was awesome.

Leisure Family

10/10

Exceptional

01 Sep 2025

Maria

Our family stayed at this property during the labor day long weekend for a basketball tournament. The staff were very friendly and went out of their way to ask how we were doing esp during breakfast. Definitely recommend this hotel

Leisure Family

10/10

Exceptional

26 Aug 2025

Brittany

Everyone was so nice and it was clean and a nice place !

Leisure Family

10/10

Exceptional

22 Aug 2025

Jamie

Everything was nice. The staff the breakfast

Business_and_leisure Family

4/10

Poor

20 Aug 2025

Harin

The room was decent and beds were good. The only major issue was the Trundle. It is not usable at all. It looked like there was mouse droppings on the cover. The floor of room had 1 spot where the carpet was sticky. The trundle mattress had stains on it and the cover was torn. We requested blankets and sheets to use on the sofa. We were too disgusted to use the Trundles. Our group has 2 rooms and both rooms has the same issue. They shouldn’t advertise the trundle if it’s going to be in such a disgusting state. The staff were nice and friendly, the property main areas were clean.

Leisure Family_with_children

6/10

Pleasant

19 Aug 2025

Ruth

We booked this room for 5. But the sofa bed trundel was not usable. Filthy sheet and filthy mattress. They didnt even have a mattress cover. Had 2 rooms both same condition. Pool was not in a shape to swim or even take a dip. Breakfast mediocre.. scambled eggs and toast is all i had and other than that u had a bacon or sausage patty option alternating. Wasnt refilled continuously, had to ask for things even before end time. Quiet disappointing for a Mariott chain to be like this. Otherwise the 2 double beds was comfy, washroom clean but can use an update. If staying here dont consider a sofa bed as an option.. unless sleeping on the sofa itself. Otherwise need to get more room if you are party thats more than 4. We took 2 as we were 10.

Leisure Family

4/10

Poor

11 Aug 2025

Michelle

Front desk was great. But trash was never emptied and we had to search for our own clean towels.

Business_and_leisure Family

4/10

Poor

10 Aug 2025

Ronte

Overall this is a very nice place to stay. My only complaint is that the air conditioner in my room did not work well. I was only there for a good nights sleep from 10pm to 10am. The thermostat was set around 65 and temperature never got below 75. I barely could get any sleep at all. Other than that this is a nice clean hotel and staff was very helpful and friendly.

Leisure Self

10/10

Exceptional

08 Aug 2025

joan

Restaurants foods was good,bed was ok

Leisure Family

4/10

Poor

07 Aug 2025

Monica

The A/C wasn't working in my room. They sent a maintenance guy that emptied the water pan and left me w/a fan. Temperature never got below 78 degrees. Too hot in room to sleep at night. Breakfast was average. Old outdated building. TV limited. Marriott has really gone downhill. Cleanliness was the only positive. I will not be staying at another Marriott again. Disappointed.

Business Self

2/10

Poor

02 Aug 2025

sarah

We arrived around 9pm checked in and went to our room. The front desk lady Crystal was extremely helpful. We began assembling sleeping arrangements for a king with the couch and pull out bed. There was mouse poop all over the couch and extra bed. The room was dirty and there were nasty stains on the floor and couch. We changed rooms to two double beds with couch/trundle same deal. Mouse poop and people’s belongings under&in the couch and bed. The shower had a trickle while 80% of the water came out the tub faucet in shower mode. The bed skirts hadn’t been changed in awhile because they had crusty substance on them and the light bulbs in the room were blown out leaving us with the desk lamp for the whole room. We had to have our room rekeyed 3x because it kept cancelling our keys even though we were there for 4 days. Worst hotel experience I have ever had. It was a lot shuffling kids around and the unsanitary conditions of the room. I addressed it with front desk staff but they could only put in request tickets for service. The hotel overall wasn’t up to Marriott standards, the pool was gross and a lot of the tiles are cracked. Breakfast was decent with a lot of different options. But overall I will not be staying here again.

Business_and_leisure Family_with_children

6/10

Pleasant

28 Jul 2025

Tara

The room didn't seem clean - sheets and bedding had a bad smell. Lamp shade was stained and lamp not working.

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Tameka

Everything was good!

Leisure Family

8/10

Excellent

15 Jul 2025

christine

Nicely located but rooms need an update and staff needs to keep the floors cleaner especially around pool and elevator doors

Leisure Family

10/10

Exceptional

14 Jul 2025

Evelyn

The entire staff was excellent !!!
From dining, front desk, cleaning and marketing !!! I didn’t want to leave !

Leisure Family

10/10

Exceptional

23 Jun 2025

Gloria

Front stadf and housekepping were great.

Leisure Family

4/10

Poor

23 Jun 2025

John

not clean, not clean at all, missing shampoo and Fan in Shower,

Business_and_leisure Family

8/10

Excellent

21 Jun 2025

Charles

I like the staff. Breakfasts. Location. Room size.

Leisure Family

8/10

Excellent

16 Jun 2025

Elaine

We were there for a softball tournament. Location was convenient for travel to softball complex. Plenty of places to eat close by. Room was clean & quiet.

Partner

10/10

Exceptional

15 Jun 2025

latrece

It’s was very clean and comfortable everyone was very nice and I enjoyed my stay

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

Kevin

Everything

Leisure Family

6/10

Pleasant

13 Jun 2025

Candace

Check in was simple but had to be moved to 3 different rooms because of the A/C issues & one of the rooms weren't clean. Maintenance was much nicer than front desk staff. Overall it was a ok stay.

Business Self

10/10

Exceptional

09 Jun 2025

Jalyssa

The front desk staff are great! The room is clean and comfortable. I would definitely come back again.

Leisure Family

6/10

Pleasant

09 Jun 2025

Heather

Hotel staff was amazing. Disappointed the pool was closed for maintenance but offered pool access at hotel next door. Room was clean. Breakfast was great each morning during our stay.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Jamie

awesome stay great people

Business_and_leisure Family_with_children

2/10

Poor

31 May 2025

Teresa

Traveled 12 hours wanted to let the kids swim pool down got into room tv didn't work room was dirty no coffee for coffee maker no soap at the sink bottled soap in shower empty maintenance had to come fix tv housekeeping came to clean the room

Friends_and_family Family

6/10

Pleasant

29 May 2025

Sue

Our stay was ok….. check in ok. There was no soap at the sink, and no coffee in the room. The breakfast was good, and the lady running the breakfast was very friendly along with the lady we checked out with. The rooms are dated, and I think a bit overpriced for our stay

Partner

10/10

Exceptional

26 May 2025

Brion

Fantastic property, great rooms!

Leisure Family_with_children

8/10

Excellent

07 May 2025

daniel a.

Friendly staff, easy check in & out.