Name: Springhill Suites Chesapeake Greenbrier
Address: 1446 Crossways Boulevard, Chesapeake, 23320, US

4/10

Poor

29 Jul 2026

Wayne

I would not stay here again and I am a seasoned traveler. Our room included old furnishings, dirty and soiled couch and carpet, AC vents on ceiling directly directed at our bed non adjustable. An AC temp control with a bright green light shining on your bed, Dispensers for shampoo high on shower hard to reach and use. No internet service! Pool not open. Need I say more. Not indicative of other Marriot properties we have stayed at. A Generous two star.

6/10

Pleasant

27 Jul 2026

Glenn

The staff was helpful and friendly. However, the room was shabby. The bathroom had peeling wallpaper. The shower needed to be regrouted. There was a plastic bag full of water handing from the showerhead. The staff said it was because there was a leak. The toilet paper holders were rusty. The bottle of conditioner was empty. It took about 12 hours to get it refilled. The room smelled like bug spray. There was a beetle climbing up the wall and the inside of the lined curtains had dead bugs in them. The whole place just seemed unclean and certainly not what we'd expect for almost $200 a night. I would never go back there.
I didn't want to write this review, but Expedia insisted so here it is.
Marriott, you can do better, much better.

6/10

Pleasant

27 Jul 2026

Johnny

We were changed to another room because the carpet by a bed was very wet after we used the shower in the bedroom. Then we were CHANGED AGAIN because the air conditioned control was not working. The last room was better but it did not a light on the partial living room study desk so I could not read a paper book I had with me.

10/10

Exceptional

26 Jul 2026

Robert

Great location. Easy to get places but also in a spot, so it was quiet. Plenty of places nearby to shop and eat.

4/10

Poor

24 Jul 2026

Mark

Breakfast was a little below average. Reserved a king room but there were no king reins available when I checked in, so they put me in a room with two standard beds. There was a box fan on the floor on high when I checked in the temp in the room was 81. I did not complain at the time: I was tired and I did notice the vent was blowing cold air. The room cooled to 75 but I did notice that while in the room the next morning that the temp got back up to 80, so I checked the thermostat and it was off: the thermostat was turning itself off every three hours…I feel that the maintenance staff knew something was wrong with the room before I checked in and that room should have never been on the list to rent until the thermostat was working properly.

2/10

Poor

23 Jul 2026

Yichi

My stay at this hotel was a terrible experience. When I checked in, I was told there was a maintenance issue, and I ended up waiting nearly two hours before they could find me a room. Despite the long delay and the inconvenience, the hotel offered no compensation or apology for the time I lost and the unnecessary stress.

On top of that, the hotel itself is old and feels poorly maintained. Considering the condition of the property and the level of service, the price is far too high. It is definitely not worth the money.

I would not recommend staying here. There are much better hotels that provide better service and a better experience for the same price.

8/10

Excellent

23 Jul 2026

Kim

As always it's a wonderful place to stay

10/10

Exceptional

19 Jul 2026

Yoly

Buena experiencia con la familia, desayuno bien bueno.

Family_with_children

4/10

Poor

19 Jul 2026

Beth

The room smelled like BO. The air was broke in the room. The phone would not work so we couldn’t call down to the front desk. We were on the 2nd floor but spoke with people who stayed on the 4th floor & the air was broke on that floor as well. The hallways were unbearably hot. I never write a bad review, but this hotel needs to do better. The staff did bring 2 fans into our room for us & comped us a one night stay.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Tracey

Bleach stains everywhere. Evening staff was rude. Decent breakfast. Kids loved indoor pool. No linens-had to ask and wait.

Family_with_children

8/10

Excellent

18 Jul 2026

William

the room was clean. Breakfast was fanstick.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Kenneth

Convenient

Partner

10/10

Exceptional

15 Jul 2026

Kim

Wonderful staff. Their hospitality

10/10

Exceptional

15 Jul 2026

timothy

Thank you

6/10

Pleasant

13 Jul 2026

Umesh

It was ok but bedsheets were dirty. Had to ask to get the clean one. Disappointed!

Family_with_children

10/10

Exceptional

10 Jul 2026

Carlos

Great hotel

Family_with_children

4/10

Poor

09 Jul 2026

Shelley

The properties amenities were great. They had coffee and water in the lobby. The proximity to convenient stores and discount stores was great. The only problem I had with the property was the couch looked like it was 25 years old. It had a lot of stains on it. The wooden furniture also was not only out dated it showed signs of major wear and tear, like someone had stripped it down to refinish it. Basically the hotel is nice the price is okay for what you are getting but they really need to change the carpet and update the furniture.

Family

10/10

Exceptional

09 Jul 2026

David

I enjoyed my stay

Self

2/10

Poor

08 Jul 2026

John

We were in room 217 and the tub/shower was so slippery my husband nearly fell twice. No anti slip left on the tub surface. Room had peeling wallpaper and dirt marks on the walls - not s uff marks, dirt - I washed them off myself. Property is run down and no effort seems to be going into building maintenance. Oh, and the hallway outside our room had 3 separate large spots (bigger than a sq ft) of bleached carpeting. Just tired looking.

Partner

10/10

Exceptional

06 Jul 2026

Danny

Great staff

Family_with_children

10/10

Exceptional

05 Jul 2026

marvella

Clean room. Good air conditioner breakfast good

8/10

Excellent

04 Jul 2026

Kim

It was great

Self

10/10

Exceptional

04 Jul 2026

Dauberto

Me encanto mucho muy satisfecha el desayuno excelente y el personal muy amable,gracias

Family_with_children

10/10

Exceptional

04 Jul 2026

Shea

The staff were very polite, kind and helpful.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Cassandra

It’s was just an ok hotel. Not kept up well. Stains on the carpets. Big in the elevator and in the corners. Not very well maintained at all.

Friends_and_family Family

2/10

Poor

01 Jul 2026

Megan

I was surprised how dirty the room was. It looked like only the bed got mail. Mirrors still had handprints, air conditioning buttons were sticky. Some kind of body fluid was on the end table next to bed along with hair clips on the floor and what looked like pizza cheese. And the toilet had issues. Left feeling like I needed to shower.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Lisa

Clean room, staff

Family

10/10

Exceptional

28 Jun 2026

Peggy

The whole experience was truly nice. The whole staff to include the front desk representatives, house keeping and maintenance was amazing they took care of their customers in a kind, timely and professional manner.

Family

10/10

Exceptional

25 Jun 2026

Andualem

We loved it.

Family_with_children

4/10

Poor

23 Jun 2026

Jessica

Pool was absolutely disgusting and unusable. They finally realized and closed it toward the end of our stay. Property was dirty, beds were clean in our room, but there was a definite smell I couldn't place. Reservation for 3 in a room with one king and a trundle. We arrived after midnight and room had no bedding for the trundle. Room had towels for two people and when we asked for more were told they were \"in the dryer.\" Garbage outside and in main areas were always filled or overflowing. Didn't try breakfast after seeing how well they took care of the pool. Fridge in the \"market\" was basically empty. Glad we didn't need anything. Ice machine out of order too. We would have switched hotels if I hadn't booked a nonrefundable room. Shame on me. Never again.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Claire

Very poorly maintained.

10/10

Exceptional

22 Jun 2026

Marsha

The breakfast was great and so was the staff. The place was very clean also. I’d recommend it 10 out of 10

10/10

Exceptional

21 Jun 2026

Cheyann

Air conditioning didn’t work that well. Besides that everything was great.

Partner

2/10

Poor

20 Jun 2026

Adam

This was an outdated hotel and the cleanliness was less than desirable. In the room, out toilet lid was broken. Asked for it to get fixed, never did. The A/C was also broken. Tried to lower to 68, never got below 73. Mirrors were dirty and the carpets are multiple stains. Not the best Marriott.

Family_with_children

6/10

Pleasant

19 Jun 2026

Rafael

The stay was okay, the staff were very helpful and friendly, but the facilities need maintenance.

Family_with_children

8/10

Excellent

17 Jun 2026

Gloria

Great staff, clean rooms.

Self

4/10

Poor

13 Jun 2026

ShaTanya

PROS:
The staff at this location was AMAZINGGGGGGGGGGGGGGGG... 😁 From the ladies at the front desk (day and night shift) to Ms. Que (Housekeeping) Mr. James Coleman(GM), Meka (Housekeeper on my floor), to the staff members in the breakfast area. .When I tell you these people went above and beyond, particularly Ms. Meka and Mr. James- they definitely have a heart for customer service and compassion. It felt wonderful to be in an establishment where every staff member that I encounter made me feel seen, and appreciated. This is truly a place where the staff left an impactful impression on me. The breakfast food was good and it is in an amazing location near great stores and plazas.
CONS:
Although the staff was amazing, the room that I had was another story. The headboard had visible stains on it. The sofa had visible stains on it, along with the light fixture. The carpet did have stains and appeared to not have had been cleaned in a while. The bathroom shower looked very dated. The APPs on the TV did not work. I informed the staff about it, but it was never fixed. The closet door was broke and off it's hinges, but I didn't know until it almost hit me in my head. The room was very \"dated\". I did ask for another room but due to the hotel been fully booked for the week, we were not able to switch. I made due with what we had and cleaned / disinfect what we could. However, I will not be returning this location. I was very disappointed .

Family

10/10

Exceptional

12 Jun 2026

Russell

Staff is excellent

Self

6/10

Pleasant

11 Jun 2026

Charmain

First and foremost, the staff were amazing, kind and truly helpful. The facility leaves a lot to be desired. The thermostat in our room never cooled below 73, even though it was set to 68. I tried to call the front desk and realized our phone did not work either. Tried ice makers on all floors and none of them worked. Breakfast was just ok…

Family

2/10

Poor

05 Jun 2026

Aidan

Rudest front desk server ever. It was despicable, horrible experience.

Self

6/10

Pleasant

05 Jun 2026

Gwen

The property was very old and outdated in my sheet had holes in it. It was just there was a yellow ring in the tub.

Self

10/10

Exceptional

02 Jun 2026

Kerry

.

Family_with_children

6/10

Pleasant

02 Jun 2026

KELLY

The rooms were clean but dated. The rooms need to be renovated, especially, the shower area. I was there for three nights and was informed that the policy for housekeeping is every other day the room is refreshed which only includes: emptying the trash and removing and replacing used towels. The bed linen was not changed the whole time I was there and the bed was not made up. Also, I had to go to the front desk for towels and wash clothes because there was a shortage. Staff was very friendly and courteous. The room was clean upon my arrival.

Self

10/10

Exceptional

01 Jun 2026

Charles

The staff was superb. Very helpful!

Family

10/10

Exceptional

30 May 2026

Russell

The staff is great. Manger goes above and beyond for everyone. Love this place

Self

10/10

Exceptional

27 May 2026

Khalfani

Wonderful room! Great staff! Awesome location!

Family_with_children

10/10

Exceptional

25 May 2026

Leslee Eden

Good place to stay. Accessible to most establishments in the place. Staff is friendly and helpful. Had a good time staying there!

Friends

8/10

Excellent

25 May 2026

Heather

Nice. Breakfast was good both days. Bathroom floor seemed kind of dirty. Just the grout was dingy in places. We had 7 people which the hotel said could sleep in the room but it was really better for 6. The sofa was a tight fit for 2 kids. And 3 towels for 7 people wasn’t enough. When we asked for more we were told there were no more that the hotel was out. Overall not bad.

Family_with_children

6/10

Pleasant

25 May 2026

Lorena

All it’s ok , I only don’t like the breakfast. But for one weekend I enjoy

Friends

10/10

Exceptional

24 May 2026

Ramsey

The only problem I had was no control over A/C. I had A/C set for 65 degrees and it would not come off at 75 degrees. Even when temp outside was 50, I had no control over it. Also you could not feel the fan or air. Super Super disappointed with that. Would of rather had the old unit by the window. Other than that everything and everyone was great. Unfortunately this issue wont allow me to stay at this property again.

Partner

10/10

Exceptional

10 May 2026

Brian Johnson

Nice setting, clean, friendly

Self

8/10

Excellent

05 May 2026

William A

Hotel was great as was staff!
Hotel room bathrooms are dated and just need some TLC otherwise loved the space in room!

Partner

4/10

Poor

05 May 2026

Kerasten

Room floor and bathroom floor was not clean. Not enough towels. Breakfast was very mediocre. Staff was friendly.

Family_with_children

6/10

Pleasant

27 Apr 2026

Marimar

Para el costo y marca de el hotel esperaba mucho mas. La limpieza es nula 4 días y nunca cambiaron la ropa de cama y las toallas tampoco. Las solicite en front desk y no habían toallas limpias todavía al otro dia no las tenían. El desayuno de mal sabor y no rellenan nada.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Roxanne

The beds/pillow were comfortable. The room was spacious. The staff was helpful. The breakfast was good.

Family_with_children

6/10

Pleasant

21 Apr 2026

Richard

The property was clean. Breakfast was the usual found in most places. Room service is every other day. When the room was finally attended to there were waste baskets left that were full. Dirty glasses left in the sink. Our coffee maker did not work and was not replaced until the 3rd day of our 4 day stay. The staff was very helpful. The facility is understaffed. Ice maker is near the elevator on the second floor. Rather inconvenient for first floor occupancy and a somewhat disabled patron. . The shower door drip edge was installed backwards allowing for a wet mess on the floor. (We installed it correctly). All on all, this facility was not worth the $180/night we paid plus taxes.

Partner

4/10

Poor

21 Apr 2026

Kelly

While the staff was very friendly, during our stay we had to ask 5 times for housekeeping to come and clean our room. And when they finally did come, they did not fully clean the room. Never replaced the glasses or paper cups. Never replaced the ice bags for the ice bucket. And never replaced the empty conditioner in the shower.

Partner

8/10

Excellent

19 Apr 2026

aizat

The staff were very helpful and polite, especially the breakfast staff. The room was big, clean and spacious for our family of four adults. The bathroom had towels for only two people, and an empty body wash bottle, which we requested for at the front desk, together with the beddings for the two other members of our party.
We did not have any maintenance come to the room, so we had a buildup of trash and recycling.
The breakfast menu was okay however not a lot of healthy options. I would have loved to see more fruit and veggies. Parking was adequate and free. We had an incident where one of the elevators broke down and most of the guests had to take the stairs, it was fixed within two hours, however the staff at the desk was giving misinformation about one of the elevators working when they it wasn't, guest were waiting long periods of time and had to take the stairs.
I used the exercise room where the only 3 out of the 4 machines were working, there was no disinfectant or Tissues to wipe down the machines before or after use. This put me off so i only used the space once.
All in all I will give my stay a 6 out of 10.

Family

4/10

Poor

19 Apr 2026

Susan

The room smelled like smoke and the bathroom light wouldn't stay on.

Family_with_children

6/10

Pleasant

12 Apr 2026

Tameka

Outr air conditioner never worked and we didn't see anyone like staff on the floor. The Breakfast was absolutely delicious!

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Francelis

Clean room, comfy stay.

Self

10/10

Exceptional

06 Apr 2026

Lawrence

Not applicable

Family

2/10

Poor

06 Apr 2026

Alaza

Very hot! Clogged sink

Family_with_children

4/10

Poor

04 Apr 2026

Joe

The parking was parking. The breakfast was frozen food. The room bathroom was wreckless; rust, mold, peeling wall paper, peeling tub, there was ants, mattress uncomfortable. The pool water you couldn't see the bottom and pumps were not on. We will not be staying here in the future.

Family_with_children

10/10

Exceptional

02 Apr 2026

Jose Omar

Super clean and friendly staff

Self

2/10

Poor

01 Apr 2026

Stephanie

My stay was miserable. The air conditioning didn’t work and it was 76 in the room and they were unable to move us because they were full.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Terance

Yes

Self

10/10

Exceptional

28 Mar 2026

Joshua

Great staff

10/10

Exceptional

23 Mar 2026

Kele

Breakfast menu was balanced. Staff was pleasant; amenities were great!!!

Family

8/10

Excellent

23 Mar 2026

TISHARA

Everything was wonderful except the breakfast options.

Friends

8/10

Excellent

15 Mar 2026

Rhonda

Front desk and staff were very helpful to us as we were able to get feedback from the surrounding area. In a great location to everything (restaurants and shopping stores.

10/10

Exceptional

11 Mar 2026

DesMone

Clean rooms. Friendly staff and easy parking

Partner

6/10

Pleasant

08 Mar 2026

Jessica

Only complaint was as a business owner who cleans, it wasn't that clean. No trash bags were provided. I didn't complain just touched it up myself and waited till day 2 for trash bags.

Family_with_children

10/10

Exceptional

02 Mar 2026

MARY

Very pleasant stay

8/10

Excellent

27 Feb 2026

Hindus

Rooms were clean upon arrival. Staff is very friendly and did try to accommodate for early check in but wasn’t able to do so.
We did lose power 1 night for a few hours no reason why.

Self

6/10

Pleasant

26 Feb 2026

Charlysa

Hotel staff was friendly and accommodating. I did not like the hotel overall, it was outdated and not as pictured. I wish I would’ve stuck with my first instinct and went with a different hotel.

10/10

Exceptional

15 Feb 2026

Anthony

Yes

Leisure Partner

4/10

Poor

13 Feb 2026

DONNIE

I booked a King suite and at the time of booking it showed four rooms available and one handicap accessible. When I checked in, I was told they only had a room with two beds. I told them what it showed when I booked the room. The lady again said all they had was a two bed room. I took this room and when I walked in it was 80 degrees . The thermostat was set at 74. I had to run the AC for my whole stay even with temperatures below freezing at night to keep the temperature down to a comfortable 72. The beds were small to be considered queen size beds. I'll not stay there again.

Business Self

6/10

Pleasant

12 Feb 2026

Vincent

Room and staff were fine. Unfortunately, dozens of kids in town for a hockey tournament -- often unsupervised by parents -- were running the halls late into the night.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Kimberly

Staff was friendly and the d8d a great job of keeping up with yhe parking lot during the snow storm

10/10

Exceptional

05 Feb 2026

Diane

The staff is very very nice! No matter who we came in contact with they would ask if they could do anything for you and most importantly they would always say hello and have a great day!!

8/10

Excellent

02 Feb 2026

Starr

Room was spacious and clean

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Mary Makeba

The ac did not work but it was cool enough. Breakfast food went quickly disnt have much of option when I went down. Hotel was very.clean.

Leisure Partner

8/10

Excellent

20 Jan 2026

Brenda

Having breakfast on the premises was great. The staff was very friendly and professional. Loved the convenient parking.

Leisure Partner

2/10

Poor

14 Jan 2026

Bryan

Staff horrible

6/10

Pleasant

12 Jan 2026

Tiffany

The room was clean and the stay was okay . Costumer service was poor very poor was not happy. Didn’t know if I wanted to cancel or stay but if I cancel that mean my money would’ve took 5 to 7 business days to be put back on my card so it was no choice but to stay, but the front end manager was very rude. Very nasty.

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Richard

Try friendly staff. Hotel was clean and in a good location. Definitely ready for an update but everything is well kept.

Leisure

10/10

Exceptional

03 Jan 2026

Mrs

Love the hotel highly recommended

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Quran

The woman who checked us in was kind and welcoming. She greeted us with a warm smile. The room was clean and quiet, which is exactly what we were expecting.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Jeff

We bad a queen suite on the 5th floor. The A/C did not work. I turned the thermostat down and put the fan to its highest level. When I did, nothing happened. So we slept through an uncomfortable night. It was too late to bother with the hotel staff.
Also there is no fan in the bathroom, so with no a/c fan and no bathroom fan there was absolutely no white noise to fall asleep to. So I downloaded an app on my phone to play all night.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Lee

The breakfast was good and very convenient. The room temperature was great. The staff was very friendly and helpful.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Rodney

Yes it was fresh, but we had to leave at 6am and I asked for someone to allow me to get food to go, but no one wanted to talk to me. Also, I asked for a handicapped room, because I'm in a wheelchair, and

2/10

Poor

25 Dec 2025

Timothy

The shower was filthy, there were no comforters/blankets available. The entire place reeked of pot. The room was not clean. If we had not arrived after midnight due to a delayed flight we would have went somewhere else.

10/10

Exceptional

24 Dec 2025

Veronica

Everything was good

Business_and_leisure Partner

6/10

Pleasant

20 Dec 2025

Emelita

Room was dark and bed was not too comfortable

10/10