Name: Courtyard By Marriott Chesapeake
Address: 1562 Crossways Blvd, Chesapeake, 23320, US

10/10

Exceptional

15 Jul 2026

Elizabeth

The staff was very helpful.

10/10

Exceptional

12 Jul 2026

Darrell

I loved the location and the staff was best!!

Self

2/10

Poor

06 Jul 2026

Katherine

I stayed there for 8 hours and that was enough. The hotel says it’s refreshed, and it is not.
The pillows had cotton in them and square..so it’s not a real pillow. The mattress sunk in the middle.
The breakfast is not free.. but I wouldn’t eat there if you paid me.

Self

10/10

Exceptional

25 Jun 2026

sylvia cameron

I didn’t like the shower and the water came out the shower and on the floor maybe they can get better shower curtain and shower head

Family

8/10

Excellent

05 Jun 2026

Jennifer

We stayed here while traveling to a family event. Staff was super friendly and the breakfast cafe was very good. My son lived the pool.

10/10

Exceptional

02 Jun 2026

Toyann

The staff there was amazing! Super friendly and helpful and always greeted us warmly. Property was clean and quiet.

Partner

10/10

Exceptional

01 Jun 2026

matthew

The accommodations seemed oddly nice for the low price.

Self

8/10

Excellent

16 May 2026

Tiffany

There was quite a bit of food options nearby. The staff was friendly and assisted me with checking in late and checking out early.

Family

8/10

Excellent

11 May 2026

Robert

I did not eat the breakfast due to early time commitments

Self

6/10

Pleasant

28 Apr 2026

Emily

Staff was informative and friendly. Breakfast cafe wouldn’t take cash for some reason. Found a big spider in my room but otherwise the room was clean and the property as well. Close to shopping centers and restaurants.

Self

10/10

Exceptional

10 Apr 2026

Winter

The room was nice!

10/10

Exceptional

05 Apr 2026

Winter

The staff was so pleasant and friendly! The rooms were great and so comfortable!

Family_with_children

8/10

Excellent

29 Mar 2026

Randolph

Great

Self

6/10

Pleasant

21 Mar 2026

Maria

Room was nice but not very clean. Stain in bathroom and the sheets.

Friends

10/10

Exceptional

10 Mar 2026

itstblaque

Lovely just lovely

Partner

2/10

Poor

24 Feb 2026

walter

Staff poor 2 out of 3 days. Misleading refund policy. Expensive food offerings.

Self

8/10

Excellent

19 Feb 2026

Shakera Monay

The room was good wish it was a balcony room

Partner

2/10

Poor

01 Feb 2026

Mekyia

I wasnt able to check in they didnt accept my bank but allowed me to Pay w that card

8/10

Excellent

18 Jan 2026

matt

Kids running up and down the halls till midnight

10/10

Exceptional

15 Jan 2026

Crystaliris

The beds were excellent and room clean and relaxing

10/10

Exceptional

01 Jan 2026

Carlos R

Very friendly staff. Very accommodating

Business Self

10/10

Exceptional

26 Dec 2025

CLIFFORD

Ashley was amazing. The best welcome i have had at any hotel. Honestly.
Room was clean. Perfect!!!

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

sylvia cameron

Clean room and some staff

6/10

Pleasant

30 Nov 2025

Michael

Very squeaky bathroom door

Leisure Partner

10/10

Exceptional

28 Nov 2025

Patricia

Excelllent

8/10

Excellent

16 Nov 2025

Monique

The rooms were clean and well decorated. The front staff was efficenr for a very late check-in.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Steven

It was great

10/10

Exceptional

03 Nov 2025

carlos

The staff was AMAZING!

6/10

Pleasant

27 Oct 2025

Paula

I liked the staff, the cleanliness of the hotel and the location. Unfortunately the smoke alarm went off twice during the night. I have had ringing in my ears ever since.The smoke alarms are so loud. I know they are loud for a reason. I will give it another week but I might go to and ENT to see if I can get some relief. Otherwise, I enjoyed my visit. I drove up from N.C. to be close for an early morning doctors appointment.

Self

8/10

Excellent

24 Oct 2025

Kevin

Under hotel Property undergoing remodeling. Some areas and rooms have been updated but some have not
+Elevator,
-yoilets not \"bolted\" to floor
-Common areas and courtyard closed
-pool?
-Limited parking w/ access to building entrance way

Leisure Self

8/10

Excellent

17 Oct 2025

Lasha

It wasn’t the best and we stayed 2nights and they didn’t come to clean the room and we had to go ask for clean towels

Leisure Friends

6/10

Pleasant

06 Oct 2025

Margaret

They never could get the internet working in our room and there was quite a bit of road noise. Coffee options not good - only over-raosted Starbucks (Yuck)!

Leisure Partner

10/10

Exceptional

29 Sep 2025

Lorenzo

All of the staff was friendly, hotel was clean and quiet, and made this solo trip worth every dollar! THANK YOU!

Business Self

2/10

Poor

28 Sep 2025

Charles

Never stay with Courtyard!

They lied about accepting service animals and kicked out a disabled person with a service animal.
Staff never said anything and just said that we had to go

Self

4/10

Poor

24 Sep 2025

Connie

The hotel is old and outdated. It smells musty. They said they would clean our room every other day and that didn’t happen. I had to ask for clean towels and empty our trash. The elevator is not marked clearly. I would not stay at a Marriott courtyard again. The bistro was tacky and the soup we had was watery. However all the staff were courteous and friendly.

Leisure Family

10/10

Exceptional

09 Sep 2025

Marty

The staff is very friendly and attentive. Thank you for a great stay!

10/10

Exceptional

09 Sep 2025

Alejandra

The room was amazing. Everything was clean and updated. The only thing that I didn’t like was that you can hear people in other rooms. But it wasn’t a huge problem.

Partner

10/10

Exceptional

06 Sep 2025

Deandre

Great place

2/10

Poor

01 Sep 2025

Isis

El olor a moho es horrible desde que entras y el pasillo para los elevadores tiene el okor mas fuerte la habitacion tambien igual es terrible el olor, demaciado caro para tener la picina cerrada ,deberian decir que la picina no esta en servicio

8/10

Excellent

31 Aug 2025

Aaron

Room was clean, property was quiet. We got a good nights rest after long days of activity

Leisure Family

8/10

Excellent

16 Aug 2025

William

Great experience

There’s a ton to do around the hotel. Overall, it’s a great area hotel, and it was a great value for the price.

Business Family

4/10

Poor

16 Aug 2025

Joseph

This is the worst Marriott Hotel we have stayed in. It was old and run down. The room AC was loud and would not cycle properly. The hotel was recently renovated and the room was clean with new furniture but the elevator and common are were dirty and poorly maintained. Only one elevator for the 3 floor hotel.

Leisure Partner

8/10

Excellent

16 Aug 2025

Lisa

Nice staff. Need to have a bar open after 8pm on a Friday

Leisure Partner

10/10

Exceptional

18 Jul 2025

Hallie

I’ve already answered these questions above.

4/10

Poor

14 Jul 2025

Jamila

No Elevator

The elevator was not working and according to the young lady at the front desk it has been inoperable for a while. This should have been mentioned prior to reserving and also there should have been an attendant to assist with taking luggage to rooms.

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

ARNOLD

location is safe and close to shopping areas

Business Friends

4/10

Poor

09 Jun 2025

Cynthia

The front staff were great BUT the hotel had no elevator for the 4 days we stayed. The room was never cleaned our entire stay. The fire alarms went off at 3am and then 345 am. When we called the front they just said “everything’s fine” as soon as they picked up the phone. When we brought all the these things to their attention we were offered free breakfast our last morning. For the area the facilities are lacking to say the least.

Leisure Family

8/10

Excellent

08 Jun 2025

TaWanda

So overall, the experience was good outside of the elevator, not working and me having my mom who currently uses a cane and walker. But they were very accommodating and were able to actually find us a room on the first floor and we’re very helpful with the transition, especially the gentleman named Tyron

Business_and_leisure

8/10

Excellent

06 Jun 2025

Sanjeev

Good

Leisure Family_with_children

6/10

Pleasant

31 May 2025

Nikki

The elevator was broke from Friday morning until Saturday. With luggage and bad knees it made it a little hard. Staff was friendly and room was clean

Leisure Self

10/10

Exceptional

27 May 2025

Verified traveler

My stay was great

My stay was great loved it rooms were clean and nice

2/10

Poor

27 May 2025

Jalen

The phones do not work. If you need anything you have to go down to the desk to get it, we stayed two nights and did not receive fresh towels or a reset room. We received half a roll of tissue and when I called for some the lady told me I had to come get it. ELEVATORS ARE BROKEN, first room was completely dirty. Only 1 out 4 people were friendly. Definitely would not stay here anymore.

Business Family

8/10

Excellent

24 May 2025

Brandon

Good stay with three concerns

My stay was good. My room (226) was clean and the hotel was quiet. I did have three concerns to feedback. 1) The hotel elevator was out of commission and no status of when the elevator would be repaired was provided. 2) In the vicinity of Room 230, it had a strong smell of THC being smoked. I could not smell it in my room, so I did not bring it up to the front desk. 3) The sliding doors entering into the lobby were not locked after 10pm until 6am when the hotel staff returned to man the front desk. Other hotels I've stayed at have a better security posture by having guest use their room key to open the lobby door after hours. I understand the hotel is under renovation of sorts, but security and safety should still be a top priority.

Friends_and_family Family

8/10

Excellent

22 May 2025

Michael

no jappy hour or free breakfast

Business_and_leisure Self

4/10

Poor

11 May 2025

Sharon

Elevator was inoperable the entire stay making it extremely difficult while on the third floor
Staff appeared to be use to this as it must be a daily occurrence and didn’t not offer to assist

8/10

Excellent

09 May 2025

Omar

The new renovations were very nice i just wished they had more balcony rooms

Leisure Self

2/10

Poor

04 May 2025

Olen

Web site said pool. Pool had not been open for over 2 years. Would not have booked if I had of known this false advertisement

Leisure Family_with_children

6/10

Pleasant

27 Apr 2025

Daniel

Where was nice staff was nice checking was easy main floor dining area under renovations downstairs bathrooms closed being renovated outdoor patio furniture needs to be replaced and elevated was inoperable part of the evening

Leisure Partner

8/10

Excellent

22 Apr 2025

Hallie

A lot to renovation! Elevator not working! I walk with a cane and on discharge day I had to bring luggage downstairs as the elevator was out of order.

Leisure Family

8/10

Excellent

18 Apr 2025

Brooksie

A nice stay

I loved the balcony! The room was nice and clean. It was cozy and I felt safe. I think staff should be dressed more appropriately, I didn’t know if I was speaking to a staff member or a guest at the hotel because they’re dressed in jeans and ripped up pants. Other than that after the 3 day the toilet kept backing up on us. It wouldn’t flush completely. I stayed a total of 7 days

Business

10/10

Exceptional

17 Apr 2025

Christopher

Loved my room

4/10

Poor

30 Mar 2025

Charles

Cigarette butts on the ground outside the entrance. Toilet paper roll not changed. Floor dirty around toilet. Elevator worked sporadically. TV signal stopped working.

Leisure Self

10/10

Exceptional

16 Mar 2025

maurice

Well maintained, good service and friendly staff. Five starr

Business Self

10/10

Exceptional

27 Jan 2025

Shoniqua

Smelled good and was very clean! The remodeling looks nice

8/10

Excellent

11 Nov 2024

Margie

Stay was good. Drink prices are ridiculous.

Partner

10/10

Exceptional

05 Nov 2024

Brandon

Great customer service

10/10

Exceptional

03 Nov 2024

michael

The perfect place for getaway and enjoy my stay nice and clean also want to get a shout out to Expedia. Very good service

Leisure Friends

10/10

Exceptional

18 Oct 2024

Edwin

Excellent staff

6/10

Pleasant

30 Sep 2024

Walter

We requested cleaning service, and fresh towels at check in. We never received any of it. The elevator had holes in the interior walls. There was a strange odor in the room when we walked in and we never figured out what it was. The first floor at the elevator halfway looked like a disaster area. Glass doors were brown papered off, with \"do not enter\" written on it with a marker. Looked like a child did this. For a \"Courtyard Marriot\", it was shabby. The staff were very nice, but you rarely seen anyone at the front desk. For the price, it was a dud

Leisure Partner

10/10

Exceptional

26 Aug 2024

Suzy

Hotel is in process of upgrade. Room was all new, very clean. Could have better bedding, sheets were very stiff.

Friends_and_family Family

8/10

Excellent

18 Aug 2024

Angela

Staff at night was great.

Leisure Family

8/10

Excellent

30 Jul 2024

Michael

This hotel is under renovation. I was informed before we check-in so we don't complain with the construction noise.

Friends_and_family Family

10/10

Exceptional

30 Jul 2024

Meghan

Was a good overnight stopping point for a long trip.

Leisure Family_with_children

2/10

Poor

19 May 2024

Marge

The property is open during renovations. The entrance was not clean . . . neither was the lobby. I checked the room to see if it was clean . . . very shabby. I decided to not stay and they returned my money. I found another hotel and had a lovely stay at the nearby Hilton.

Leisure Family

6/10

Pleasant

30 Dec 2023

Caroline

Not good bec of the heater not working

It was okey actually but the a/c heater isnt working

Friends_and_family Family

2/10

Poor

29 Dec 2023

Diana

Marriott, I’m done!

It’s been a year or so since I stayed at a Marriott but thought I’d give them a shot since there were no balconies at the other hotels. And the same thing happened again as with every time I book with Marriott! I reserve and pay for a king suite with a balcony and inform them I’ll be arriving late. I arrive at 1am and end up with a standard queen room and no balcony! COMPLETELY opposite! I am so mad and will never book with a Marriott hotel again.

Self

6/10

Pleasant

05 Dec 2023

Pericles

Average accommodation…

6/10

Pleasant

30 Nov 2023

Lavon

No water power in bathroom

Leisure Family

8/10

Excellent

25 Nov 2023

Rosa

I liked the rooms,i know they upgrade should have a discount until Renovation over,the rugs was dirty,chair was Peeling.

Leisure Partner

6/10

Pleasant

08 Oct 2023

Kim

I want to state that this property was under construction at the time of my visit. Staff was great, lobby area beautiful, outside was a mess (due to construction so understandable). The room itself however. The couch visibly stained very dirty. The rolling offixe chair. Needed to be replaced 5 yrs ago, i had to put a towel down before sitting on it. The seat was ripped and worn, the arms gross. The bed was clean and the bathroom was clean.

Business Self

4/10

Poor

10 Sep 2023

Natasha

There was excessive construction being complete at the motel. Parking was very limited. Outside was not well-lit and I felt uncomfortable when walking at night from my vehicle into the lobby. Staff was apologetic for current conditions of motel and professional in check-in process. There was an additional hold placed on my card that I was not aware of until check-in.

Business Self

8/10

Excellent

14 Aug 2023

Lori

Just a night away

Front desk staff was super nice and pleasant. Hotel is under a major renovation so the fact it is outdated is soon to change and no need to mention. We had a good nights sleep and no complaints.

Partner

6/10

Pleasant

14 Aug 2023

connie

There was construction going on the carpet in our room was in bad shape you had to pay for any coffee and there was no breakfast except to pay for it that you got downstairs we will be staying at another hotel if we are in the area

Leisure Partner

2/10

Poor

14 Aug 2023

Suddith

The place was so nasty! The carpets were disgusting. The restaurant was never open and the hotel had the worse smell. It was by far the worse place zi have ever stayed. I will never stay at a courtyard by Marriott again. I have filed a formal complaint. The only good thing we're the sweet young ladies that checked us in and out. They are far to good to work at that place.

Leisure Family

2/10

Poor

10 Aug 2023

Keaja

This hotel was being renovated. It should have been stated online. I was scared for me & my kids safety walking in. It looked like the hotel was shutdown.

Leisure Family_with_children

4/10

Poor

05 Aug 2023

Michael

The exterior of the property was under renovation which we did not hear about until 3 weeks before our arrival. (We made our reservations months ago.) while we appreciated to notification, the rooms were a bit run-down and need of a good cleaning. The exterior and interior renovation should address this problem, but we would have appreciated notice before we booked of the renovtaions.

Business_and_leisure Family

2/10

Poor

06 Jul 2023

Michelle

Carpet and furniture was dirty

Business Family

8/10

Excellent

20 Jun 2023

George

Quiet

4/10

Poor

10 Jun 2023

Dayle

The hotel is in major construction. Not mentioned when booking. Everything is old. The shower pressure was terrible and the mattress was worn out.

Leisure Family

2/10

Poor

06 Jun 2023

Erich

This was the dirtiest hotel I've stayed at in years. Stains on the carpets, stains on the couch in the room, desk chair cover was completely worn through. The room smelled of mold and cigarettes and the AC unit was loud and didn't work well. I can't believe they are renting rooms in this place. No coffee service in the lobby in the morning and front desk staff members were glued to their cell phones. Oh, and they're under construction which would've been nice to know because I would've avoided it. At $162 in Chesapeake, VA . . . this was a complete rip off and I feel cheated.

Business Self

4/10

Poor

05 Jun 2023

Ben

Don’t waste your time

Well they are starting to renovate as of Jun 5 th but room had stains on the carpet bed skirt just felt dirty! Check in was terrible lady was very rude!

Friends_and_family Family

4/10

Poor

22 May 2023

Gloria

This hotel had the worst mattresses. They need to invest in better mattresses for their customers.

Leisure Family

8/10

Excellent

20 May 2023

Rick

This place looks much older than I expected. It is not worth the price I paid

Leisure Family

4/10

Poor

11 May 2023

Michelle

This is the most rundown courtyard I have ever seen and is not on brand on what you expect from a Marriott hotel

Business

8/10

Excellent

24 Apr 2023

Todd

The bed was fantastic. I slept well despite the ambient noise. The air conditioner and refrigerator in the room were both noisy. There was a small balcony that was a pleasant surprise. The staff were very friendly.

The property is dated. Rooms, carpeting, etc all seem ready for a refresh. According to signs, they will be renovating soon so hopefully that will solve most of the problems.

Business Self

6/10

Pleasant

17 Apr 2023

Troy

Location

Business_and_leisure Self

10/10

Exceptional

17 Mar 2023

Dekivia

Great and easy check on and check out

2/10

Poor

16 Mar 2023

Donice

Property should be condemned. I had a hole in the bathroom floor (could see cement). The soft and carpet was unbearable. I was so afraid of the germs that I couldn't sleep in the bed. I slept in my car. I was robbed of a good nights sleep at a Marriott property and robbed of $200. for a dirty dump. Never will I trust a Marriott property on line again.

Leisure Self

2/10

Poor

15 Jan 2023

Taylor

I was extremely disappointed. The toilet was inoperable, bathroom door handle was broken and bed sheets were not at all clean. Very disappointing.

Business Friends

2/10

Poor

25 Dec 2022

Robert

That hotel really shouldn't be a Marriott because it far from the standards of Marriotts that I've stayed in 👎