Name: SpringHill Suites Norfolk Virginia Beach
Address: 6350 Newtown Rd, Norfolk, 23502, US

10/10

Exceptional

21 Jul 2026

Demetris

Our primary concern during our stay pertained to the housekeeping service, which consistently fell short of expectations. As we were traveling with children, our repeated requests for fresh linens and trash removal were unfortunately overlooked. We ultimately had to procure our own garbage bags to maintain the cleanliness of our rooms due to the lack of service. Furthermore, we were compelled to collect all used linens, place them in the hallway, and personally retrieve replacements from the front desk. Despite a five-day stay, our room was only serviced on the day prior to our departure, which is an unacceptable standard of service.

Conversely, Tiffany demonstrated exceptional resourcefulness, a friendly demeanor, and remarkable kindness towards my family and me. She consistently greeted us, inquired about our daily activities, and offered valuable recommendations for local attractions. Craig also provided significant assistance and kindness to my family and me. Given the considerable difficulties we experienced in securing room cleaning and fresh towels, his efforts to resolve these issues were truly outstanding.

Family_with_children

10/10

Exceptional

19 Jul 2026

Serah

Clean rooms and helpful staffs.

Family_with_children

10/10

Exceptional

19 Jul 2026

Mouritala

Great visit

Family_with_children

4/10

Poor

16 Jul 2026

Awad

Over used

Self

10/10

Exceptional

07 Jul 2026

Melissa

Everything was great. Breakfast was ok and being refilled when we went down.

8/10

Excellent

07 Jul 2026

Robin

Only issue we had was getting towels and wash clothes, it was 4th of July weekend so probabl

4/10

Poor

06 Jul 2026

Quendarius

I wa over charged and billed a extra 56$ for no reason they can’t give me a reason why

8/10

Excellent

06 Jul 2026

Edward

Nice property very, nice property, you can see that they are making some adjustments in the rooms. I frequent this place on a regular basis, while visiting family. There were a few things that needed some attention, one on them is pool area could have been cleaner, Water was awfully dirty. Floor very wet with hair and debris from people using the pool, there was a lot of stocked towels to use, bathroom's could use a touch up every now and then. Area wasn't cleaned the entire time of my stay. Rooms need some hooks in bathroom on walls for hanging purposes. There was no where to unpack your suitcase,so basically just live out of suitcase which is fine for a day or two but longer, you should have an option probably.All Staff was pleasant beside one young lady who stay on her personal cell phone instead being attentive to Guest. Air conditioner in room very LOUD sounded like a plane was about to take flight ✈️😄. Overall I still enjoyed our stay and will continue to make the choice of returning in the future visits. Thanks!

Family_with_children

10/10

Exceptional

05 Jul 2026

Dean

Everything was good there besides the ice machine on the 4th floor was never fixed

Family

2/10

Poor

04 Jul 2026

sabela allison

been over a month and still haven’t received my 200$ deposit.

8/10

Excellent

02 Jul 2026

Ryan

The staff was friendly and the room was excellent. Very clean and quiet. Nice breakfast that was open till 10 am - longer than most. Parking lot is tight, but had a few spots left. Would stay there again, no question.

6/10

Pleasant

02 Jul 2026

Jackie

This is an older property not terribly bad but the bathrooms were so so. When checking in they only could give us 1 key card for the 3 of us because they were short keys for awhile. Maybe order some more

Family

10/10

Exceptional

01 Jul 2026

susan

Very clean and nice interior

Family

10/10

Exceptional

29 Jun 2026

Bobby

Our room was spacious and clean. Breakfast was good though nothing special. A very comfortable night at the right price.

Partner

10/10

Exceptional

27 Jun 2026

sherrell

Clean location nice essentric set up

Self

4/10

Poor

26 Jun 2026

John

I fully paid in advance for my son to stay in this hotel but they charged him a $20 \"convenience\" fee. I'm not happy about that. I feel they took advantage of my son.

2/10

Poor

21 Jun 2026

Juby

This is the second time staying in this hotel. Terrible experience- not clean bathrooms and overall the staff was not nice

Family

8/10

Excellent

19 Jun 2026

Ray

Great places++++ can’t beat the price with how nice it is!!!

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Jeremy

The property itself is nice. They were redoing the parking lot when we were there. The breakfast always has plenty of options for kids and adults. This was our 2nd year at this property and the staff was not as friendly as the first year. When asking for more towels because we were only given 2 for a family of 4, it seemed like we were bothering them and it had to be approved to give us more towels. The bathroom in our room did not have full Shower Gel, Shampoo, or Conditioner and it never got filled when our room was freshened. Really like the place and location, but the attention to detail was off this year.

Family_with_children

6/10

Pleasant

07 Jun 2026

Katie

Had to change rooms due to blood being on the sheets.

Family_with_children

10/10

Exceptional

01 Jun 2026

Andrew

.

Partner

10/10

Exceptional

31 May 2026

Jesse

The rooms clean staff was friendly and pet friendly plenty of parking.

Partner

10/10

Exceptional

27 May 2026

Kenneth

Check in was swift and our room was ready. Room was spacious and clean. We had to check out very early in the morning before breakfast and the staff gave us a few food items to take with us

Partner

10/10

Exceptional

26 May 2026

Robert

Room was clean.

6/10

Pleasant

20 May 2026

Myra

Na

Family_with_children

8/10

Excellent

19 May 2026

Amy

Room was clean and comfortable. The pillows were great and the shower was nice. We didn't hear any excessive noise. Breakfast and coffee were bare basics. There is a Denny's in the same parking lot.

Partner

8/10

Excellent

19 May 2026

Suzanne

Generally a pleasant place to stay.

Family

8/10

Excellent

18 May 2026

Mitchell

Hotel staff was incredibly kind and helpful. The gentleman that checked me in went above and beyond!
Hotel was clean and well-maintained, but not a big fan of the mattresses. They felt a lot more like loose springs with a thin topper than the standard firm downey feel of mist hotel beds.

Self

10/10

Exceptional

15 May 2026

Suzanne

Clean, comfortable and friendly staff.

Family

10/10

Exceptional

08 May 2026

Christopher

Good

4/10

Poor

07 May 2026

Birgitt

Area is next to Highway and distant from any nice restaurants.

Self

8/10

Excellent

28 Apr 2026

Adel

I only stayed for 1 night. I arrived late and left early so I really didn't get to experience the hotel throughly

Self

10/10

Exceptional

24 Apr 2026

George

Nice room, very clean. Very nice staff to boot! Would recommend!

Partner

6/10

Pleasant

23 Apr 2026

Penny

Coffee was in the room but no coffee maker. Could not find a hair dryer anywhere. Generator was running all night outside of our room. Not sure if it was related to the renovations currently going on? Kept my husband from sleeping well

Partner

10/10

Exceptional

22 Apr 2026

James

Great location and friendly staff. Parking was convenient.

Family

6/10

Pleasant

14 Apr 2026

Lisa

Breakfast was good. My biggest problem is that you find out about renovations after you have paid. There were ants mainly in the restroom and yes we informed the staff. They waited until 10 pm and asked if we wanted to change rooms or they can spray, but would have to leave room for 2 to 3 hours. Why not offer that service while we gone all day long.

Family_with_children

8/10

Excellent

12 Apr 2026

William

Breakfast was ok. Eggs one morning had a strange taste

Family

2/10

Poor

12 Apr 2026

Kiesha

Dirty room. Loud music couldn't sleep parties all night. Pool was closed.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Deborah

Breakfast was fresh

Partner

10/10

Exceptional

07 Apr 2026

David

The hotel is currently undergoing a remodel, but the staff is doing a great job keeping things clean and making the stay a good experience. I have stayed here multiple times in the past and my experience is usually a good one.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

michael

The hotel is under construction, but in good condition and the staff was very friendly. Breakfast was nice unfortunately we didn’t have time to get to the pool, but we had a nice stay

Family_with_children

2/10

Poor

07 Mar 2026

Zhavon

I don't think I've ever walked into a hotel room and been immediately disgusted. The hallway, the lighting, the room itself feels like the 70s and mildew. It's very dated. The mattress was lumpy and uncomfortable.

The breakfast was nice but not as special as the reviews led me to believe. The employees were pleasant and the lobby was nice.

Never again!

Self

10/10

Exceptional

28 Feb 2026

Xaleta

It was a party that lasted all night but good music

8/10

Excellent

16 Feb 2026

Faith

Front desk staff and kitchen staff were excellent

Business Friends

10/10

Exceptional

15 Feb 2026

Michael

Excellent top to bottom large rooms and quiet

Self

8/10

Excellent

14 Feb 2026

Donnetta

The tv inside the room didn’t work. I want to. Shout out Antoinette. She the lady that prepares the breakfast. She does a phenomenal job and she is the reason why I stay at this hotel when I come to Norfolk. I will continue to stay there as long as Antoinette is there. Love her!

Leisure Family

10/10

Exceptional

11 Feb 2026

Nikolas

Very clean room and great breakfast!

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Chris

Great service and clean room excellent

Leisure Partner

10/10

Exceptional

01 Feb 2026

Crystal

The room was excellent and nicely decorated

Leisure Family

10/10

Exceptional

31 Jan 2026

Ronald

All of the above!

Business

2/10

Poor

29 Jan 2026

Gabby

Paid for two shipping labels for hotel to ship my stuff back and staff called and said they have my stuff, paid 2 shipping labels, now conviently lost all my stuff. Wants proof of people sending proof. Elevator not safe as its held together by duct tape, charged an additional fee once got there . Room not fully clean with hair throughtout tub.

Business Family_with_children

10/10

Exceptional

25 Jan 2026

Mira

Wonderful and warm welcome! Room spacious and clean! Breakfast buffet with a nice selection of breads, coffee, even oat milk and GF muffins and bread, several brands of yogurt, fruit, and oatmeal with a huge selection of toppings…thank you, Antwanette, for a service with a smile.😊

8/10

Excellent

23 Jan 2026

Brad

Staff were fantastic and breakfast was good

Business

4/10

Poor

21 Jan 2026

Abbi

Hotel staff was polite, room was clean and spacious, although we specifically booked that hotel for the pool and it was down for maintenance our entire stay, elevators were questionable, and early every morning they would do construction work on the floor above us or below us and it was very obnoxious. Not a horrible experience, but I wouldn’t stay there again.

Leisure Partner

4/10

Poor

20 Jan 2026

Emmett

No, TV in the bedroom and I work on my laptop alot and the chair to the desk was outdated and wasn't comfortable at all

8/10

Excellent

19 Jan 2026

Gregory

Overall it was a pleasant stay. The room was clean, just a few small details could have been addressed better..... but still nice!

Leisure Family

6/10

Pleasant

18 Jan 2026

Jeremiah

There was a floor being renovated that was not disclosed anywhere in the website. The pool was closed for maintenance which was also undisclosed. The Internet went down 2x during our check-in, which took nearly 45 minutes. I would not have stayed here if I had known about the renovations.

Leisure Family

10/10

Exceptional

17 Jan 2026

Dantae

The check-in process was quick and easy. The room was cozy and spotless. The staff were pleasant and courteous. I was impressed. 10/10.

Business Self

2/10

Poor

11 Jan 2026

Rasha

The room smelled like smoke when I entered the room. There was an ozone machine in the room so apparently they were trying to get rid of odor and there was hair on the bathroom floor. I know Marriott standard and this was not it.

6/10

Pleasant

07 Jan 2026

VIRGINIA

Elevators interior was duck taped, room was not supplied with hand soap, tub had a leak. All resolved after call made to front desk. Front desk staff visibly not feeling well - pleasant

Leisure Family

10/10

Exceptional

28 Dec 2025

Margie

It was a short stay and we will return.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Robin

The room was nice and clean. We only had problems with the shower in the room.

8/10

Excellent

28 Dec 2025

Anthony

Good

Self

10/10

Exceptional

26 Dec 2025

Melissa

Clean rooms, Easy check in and very friendly worker at front desk. She answered all questions we had for our family of 6 while there. Xmas breakfast was a FEAST!! Thank You! Will stay again!

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Derrick

The staff was courteous and helpful. The breakfast bar was good for the start of the day. Check-in and check-out were speedy.

Self

10/10

Exceptional

13 Dec 2025

William

The only thing I can say is that due to the construction that underway I would have much rather stayed at the other end of the Hotel to avoid the necessary noise.

Business

10/10

Exceptional

08 Dec 2025

Kristen

It was a great room and we had everything we needed.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Shaquan

Great staff

10/10

Exceptional

02 Dec 2025

Robinette

The woman at the desk was extremely helpful and informative about dining and shopping areas nearby.

Leisure Self

8/10

Excellent

24 Nov 2025

Sue

Friendly staff. Breakfast was great.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Patricia

Everyone was courteous and efficient

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Sonia

Entire hotel was spotless. Every team member was a pleasure

Leisure Partner

2/10

Poor

22 Nov 2025

Ernesto Jimenez

The room was dirty, the bathroom wasn't cleaned, and they probably didn't even change the sheets.
They also didn't return my $100 refund.
I will never stay at any hotel with that name again.

Family

10/10

Exceptional

22 Nov 2025

Elaine

We had a wonderful experience at Springhill suites. From the friendly staff at check in to the amazing chef who made us the most delicious breakfast each morning our family enjoyed our stay. Rooms were clean and spacious. I definitely recommend this hotel- close by to the highway and restaurants. Also its about a 20-25 minute drive from the beachfront.

Leisure Family

10/10

Exceptional

21 Nov 2025

LaDonna

clean room, soft bed, and the amenities. Everything was great!!!!

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Jason

Friendly staff, cozy environment and clean rooms

Leisure Family

10/10

Exceptional

19 Nov 2025

Angel

Great place to stay.

10/10

Exceptional

10 Nov 2025

Emily

Amazing

Self

8/10

Excellent

09 Nov 2025

Maurice

Breakfast was disappointing

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Sally

Breakfast menu had a variety of items to please everyone. The area was clean and well supplied. Staff was happy to help with anything needed that we didn't see.

Friends_and_family Family

8/10

Excellent

09 Nov 2025

christopher

Tub/ shower was leaking and nweds a goid cleaning

Partner

6/10

Pleasant

30 Oct 2025

Kiley

I would like to say that the staff was amazing, they really were. The breakfast was hot, fresh and delicious. The area that we were in around the hotel felt safe and was quiet. Our main issue was the room. Now, the beds were very comfortable and I slept well. There was one night, where we did not have hot water, and had to take a cold shower. We also did not realize at first that were a few hairs left in the tub from the previous person that stayed in our room. That made us uncomfortable like they did not clean the bathrooms well. Also, we had one day where the elevators were not working. One elevator was broken the entire time we were there. And the other one, they had to do maintenance on, so we were unable to use the elevator and had to climb 5 flights of stairs, very inconvenient. I'd give it a 3 star rating overall.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Donnetta

Please provide turkey bacon or sausage for breakfast options. Everybody doesn’t eat pork. I didn’t security in the lobby or in the parking lot. I’d like to see security at my next visit. Thank you!!!

Friends

10/10

Exceptional

24 Oct 2025

Juan

Great

6/10

Pleasant

22 Oct 2025

Paul

dated

10/10

Exceptional

19 Oct 2025

Anna

Staff was very friendly. Check in and out process was super easy. Hotel was very clean and convenient to restaurants, walking distance.

Leisure Family

8/10

Excellent

19 Oct 2025

Kelly

Everything was great- staff- amenities- the breakfast- the room and hotel is beautiful- lovely scent too. Two minor faults- bath towels had an overpowering bleach scent. Love that they’re sanitized but the scent was really strong. And toilet backed up the middle of my two night stay. Plumbing issues aren’t entirely a hotels fault but was inconvenient. We were on our way out for the night got back late- and was leaving early the next morning. So didn’t bother to call for maintenance. Just used the lobby toilets for the last few hours. Overall the stay was amazing. Will be back- when back in town

Leisure Family

6/10

Pleasant

19 Oct 2025

Lucila

Hotel is nice and clean. Location is great. During our stay we didn’t have hot water for a night and elevators were not working,. We booked a room for six but they didn’t have extra blankets for the sofa. Breakfast very good.

Friends_and_family Friends

10/10

Exceptional

14 Oct 2025

Melissa

The room was clean and quiet. The beds were comfortable.

Partner

10/10

Exceptional

13 Oct 2025

Abad

Our stay was amazing so much so much so we ended up extending or stay. Carmen, Tiffany and Antonette went above and beyond providing excellent customer service. Thank You.

Leisure Partner

10/10

Exceptional

12 Oct 2025

James

Just what I expected.

Leisure Family

10/10

Exceptional

12 Oct 2025

Michael

This hotel & staff members are top notch… Friendly & very clean…I will definitely be booking again

Leisure Family

10/10

Exceptional

12 Oct 2025

Sionne A.

The room was clean, kitchen staff were accommodating, front desk staff were very helpful despite them being busy. Not too far from the beach!

Leisure Family_with_children

6/10

Pleasant

11 Oct 2025

Gislaine

The shower is awesome!!! The staff is very cordial!!!

Leisure Family

2/10

Poor

10 Oct 2025

Mustafa

27 rooms on each floor and it’s a six floor building only one elevator just think 150 people waiting for an elevator also there is no coffee served except breakfast hours in the lobby. I booked a king suite and the TV was so small. I could barely see it.

Business

10/10

Exceptional

06 Oct 2025

Edward

Our room was clean and comfortable. Desk clerk at check-in was very friendly and did a great job. All employees were very friendly.

Friends_and_family Family

2/10

Poor

03 Oct 2025

Lindsey

Non working elevator. Plumbing issue.
Extremely run down hallways and room.

Google says this is 3 stars but this is only maybe a 2 star.