Crowne Plaza Virginia Beach Town Center

10/10

Exceptional

28 Apr 2026

ruthann

N/a

6/10

Pleasant

27 Apr 2026

Briana

The pool was broken and we were not alerted ahead of time. The door for our bathroom didn't close and they said they fixed it (and they did come by) but it still didn't close. The hotel had two elevators and one was broken the entire weekend. The beds were very comfortable though and the staff was kind and welcoming.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Judith

Wasn’t greeted the best at check in… very short and somewhat rude! Wont say a name because she was absolutely delightful on our first visit!
Was extremely upsetting to return to the hotel room on Saturday evening to have absolutely NO PARKING because of an event in the restaurant! Had to park illegally and worry about being hit or towed all night. Our first visit we couldn’t get the breakfast that was paid for because there was a convention of some sort and you couldn’t even get into the restaurant! PAID GUESTS should have priority at the hotel especially with the rates that we pay.

10/10

Exceptional

25 Apr 2026

Meghann

The room was adorable. Very homey feeling. Although two of the lights in our room/bathroom didn’t work. And the pool that we were looking forward to swimming in, was closed due to cleaning for the entire 3 days we were there. They did make us pay a $100 holding fee which we were not aware of. Overall it was a cute hotel, not far from the beach, with a few small issues. Would stay again.

Friends_and_family Friends

8/10

Excellent

25 Apr 2026

Morgan

The hotel was beautiful let me start by saying that. The room , the cleanliness and the staff were wonderful!! The restaurant was wonderful as well. Unfortunately the pool was closed . I truly was disappointed in that. It was soooooooo green 😳. That’s my only problem.

Partner

6/10

Pleasant

25 Apr 2026

Thanhly

Great short travel stay. 15 mins away from VA beach.

Family_with_children

4/10

Poor

24 Apr 2026

Michael

The bedsheets were stained. The bathroom was nice.

Partner

4/10

Poor

23 Apr 2026

WISSAM

A

Family

10/10

Exceptional

22 Apr 2026

Melissa

Staff n room was clean ac wasn’t working when we I called to request a room change because me and my sister was sweating like crazy and my sister was having a hard time but n sleeping, she had heart surgery 3 weeks ago and requires a change due to health. And the response from the front desk was ok she by herself so she would let her manager know until we called the front desk at 10:30. For help, the maintenance Sabitha AC was broken and had to request for us to immediately move out to another room.

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

John

Did not stay for breakfast or attend the bar, I did find it piculuar that the room had no Bible and one of the elevators was offline. The room was clean and very nice as was the staff but the road noise all night log wasn't very pleasant.

Family

10/10

Exceptional

20 Apr 2026

Tuishula

Amazing stay and great staff. The place was clean with a pleasant atmosphere.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Jeminee

The staff was so kind and helpful. Truly made the difference in my stay.

Self

6/10

Pleasant

19 Apr 2026

Janie

Overall the facility was clean, but the pool was extremely dirty and we were not able to use.

Family_with_children

10/10

Exceptional

17 Apr 2026

Jerrald Scott

We didnt utilize the breakfast bar

Family

4/10

Poor

12 Apr 2026

Stephanie

Crowne Plaza is run down and not very clean. We had to move rooms because the first room we entered was dirty and the 2nd room was not much better. The hotel overall is not kept up. Staff was friendly and quickly gave us a 2nd room without hesitation.

Family_with_children

8/10

Excellent

12 Apr 2026

Jan

The issue with this property I experienced is that they charge a newly introduced ‘facility maintenance fee’ that they don’t disclose to their guests and it’s charged on top of a fully paid booking by Expedia!

Business

6/10

Pleasant

12 Apr 2026

Enilda

Ok

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Greta

The stay was nice until the last day. We left to get some stuff for the travel back home. We returned to the hotel and a church event wouldn’t let us back in the parking lot. They directed us to go around the corner to a parking lot not connected to the hotel. We called the hotel no answer along with a member called from a room in the hotel and no answer.

Family_with_children

10/10

Exceptional

30 Mar 2026

LaKeisha

The staff was friendly and helpful. The hotel was clean and nice but only 1 elevator worked.

Partner

8/10

Excellent

29 Mar 2026

Claudia

Room was clean staff was friendly and helpful just one day my room wasn’t cleaned by the staff but other than that everything was ok

Family_with_children

4/10

Poor

28 Mar 2026

Lisa

We didn't eat breakfast. We did eat dinner the first night. The service was slow. The food was very bland.
The waiters were nice.

Partner

10/10

Exceptional

26 Mar 2026

Carolyn

Joanna aswell as the night crew were excellent and very helpful!! We will be back!!❤️

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Jamilla

Very clean and comfortable. Nice dining/bar.

Family_with_children

8/10

Excellent

23 Mar 2026

Bobbie

The hotel was a good value for the price. The room was clean and updated. The staff was friendly.

Partner

6/10

Pleasant

22 Mar 2026

PAMELA

It’s a decent place to stay. The building definitely shows its age. Although the room was pretty clean, it smelled like smoke! The front desk staff seemed overwhelmed when I arrived and assigned me to a room that was actively being cleaned. The housekeeper was very apologetic and nice. I just patiently waited until she was done. Only one elevator worked and it sounded like it wouldn’t be working much longer. The items in the marketplace are ridiculously expensive. The staff at the restaurant weren’t able to answer basic questions about the ingredients in some of their items so I opted out. Overall a decent stay but it certainly wouldn’t be my first choice for next time!

Friends_and_family Friends

4/10

Poor

21 Mar 2026

Paige

The staff were friendly however the rooms were practically mid construction. Our bathroom door, which was a barn style door, completely fell off its hinges and when maintenance came to fix it he also complained it was not done properly. The makeup mirror was broken, some lights didn’t work, and the TV did not work.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Michael

.

6/10

Pleasant

17 Mar 2026

Joyce

Staff was friendly. Our dinner at the restaurant was above expectations. Our room had mechanical issues. The barn style bathroom door would not shut and kept coming off the track. It's an issue when staying with a teen son. He said it best when he said that they were "trying to make the hotel look nice without actually spending the money." Several of the lights didn't work and the shower supplies were empty. When i let the staff know upon my checkout..i was met with a Meh. I'll be staying at the neighboring hotel which is not significantly priced higher with much better reviews.

Friends_and_family Friends

6/10

Pleasant

09 Mar 2026

rodney

I have stayed before. The hotel in great location. But one of the elevators was not working. Made for longer wait times. Amd the barn door for bathroom in room kelpt falling iff track making it hard to ooen and close..stagg was nice comfy beds

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Jeffrey

I asked the front staff to give an early wake call, it never happened. I could've missed my 6am flight. Poor customer service!

Self

2/10

Poor

08 Mar 2026

Dominique

When you walk in everything "looks" nice but when you go pass all of that closer to the elevator and check out the workout.It smells unfresh then they the laundry room connected to the workout room not a good idea because the Morse from the dryer, or even the washer is making the workout room moss and smelly and
To add the door to the workout room. The window of the door is broken. And the laundry room has the credit card. Things for pay for your laundry didn't work. I think it took my money.
Ask the front desk for coins. For the laundry room, they don't have it. Downstairs, the bar area.
People that don't even has a room.Is coming there, I guess it's okay they make it seem more of a hangout other than a hotel. And
First coming there, get into the front desk. I was told not to park my car behind the hotel. Because it's unsafe. Thats not good and the way this hotel is set up, you can't evening park there car in front of the hotel.
Everybody cars is on the side or behind the hotel. So what choice do you have? So if it's unsafe in the back of the hotel someone gonna steal your car, or wherever they meant at the front desk about is unsafe. Now my room being that the hotel looks like it was a nice hotel.Not a cheap hotel get into my room first of all, my hotel door looks cheap. Getting in the hotel room , closing the door the bottom of the door its not nice. Getting in the room, everything did look clean inside the room, not the bathroom.The bathroom need some TLC.

Self

10/10

Exceptional

07 Mar 2026

Maurgaurette

Big Nick , little Nick Joanna the housekeepers the guy at the bar with dreads everything was excellent. Was visiting husband family, will definitely stay here again food,drink and hotel was excellent

Partner

10/10

Exceptional

06 Mar 2026

Jose

Everything was great. Especially the staff very professional and the front desk and the bartender amazing.

Business Self

10/10

Exceptional

06 Mar 2026

Lorenzo

We look forward to our next visit!

Family

8/10

Excellent

05 Mar 2026

Patricia J

The rooms were clean. The pool was nice. There was minor maintenance issues in the rooms - light fixtures attached to headboards were dangling.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

elizabeth

The room was clean. The staff was friendly.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Angela

We had a very pleasant stay. Our room was very clean and the many different light options were fun! The bed was one of the most comfortable beds I have slept on in a hotel in a longtime. The lobby was clean, quiet and the entire hotel has been newly remodeled. We would definitely stay there again if in town.

Family

10/10

Exceptional

01 Mar 2026

Michelle

The room and bathroom were spotless. The bed and pillows are so comfortable, like sleeping on a cloud.

8/10

Excellent

01 Mar 2026

Javier

Clean room, clean main entrance, Good locations for responsibilities.

Partner

10/10

Exceptional

26 Feb 2026

Miayaloni

The staff at the bar was excellent! They front desk was extremely friendly

6/10

Pleasant

26 Feb 2026

Alvin

the staff was the greatest. a real asset dto your hotel.
but the room was not up to standards in my opinion..
half good and half not so good. the bathroom need some work. facilities that you have to use.

Family

8/10

Excellent

25 Feb 2026

Raquel

Very friendly staff, room was clean and neat, the bed was very comfortable. It was a great one night stay while in the area for business.

Self

10/10

Exceptional

23 Feb 2026

Karen

Room was clean, beds were very comfortable. Front desk staff was very helpful. My only concern was I didn't receive an invoice upon checkout, was told the provider I booked through would email it to me.

Partner

10/10

Exceptional

20 Feb 2026

justice

Loved the staff and the room was beautiful

Partner

10/10

Exceptional

18 Feb 2026

Kingsley

Love the staff !!!!

Leisure Partner

4/10

Poor

15 Feb 2026

Donel

There was a random guy in the room when we got there. He said he was maintenance. They had fresh paint on the door which got on my wife’s brand new sweater. I called the front desk, they couldn’t care less. No internet ready TV. Not good…

Leisure

10/10

Exceptional

15 Feb 2026

Reginald

Friendly staff, updated spotless room! Kascade bar and lounge was a great onsite treat. Good food and atmosphere for adults.

Leisure Partner

8/10

Excellent

04 Feb 2026

Barbara

Staff was courteous and pleasant. Room was clean, but need to catch hair left behind. I know it can be difficult sometimes to clean on a tight schedule. Overall, peaceful stay.

Self

10/10

Exceptional

31 Jan 2026

Angela

Staff was courteous smiling friendly with every interaction. Very pleasant from check in, dinner to check out. The room was very nice stylish with lots of light options. I especially loved the hot powerful shower.

Friends_and_family Friends

4/10

Poor

12 Jan 2026

Amanda M

I did not know there was breakfast. No one told us about any of the amenities. There are three things that I found in the room to be the really disgusting. The water reservoir in the coffee maker was absolutely filthy. The vent in the bathroom apparently had never been cleaned, and there was absolutely no hand soap to wash your hands. It was completely empty. For $120 I expect better than this.. One trash can in the room it was in the restroom. Three bottles of water $13!!

Leisure Partner

8/10

Excellent

02 Jan 2026

Claudette

We had a great stay. The staff was amazing, our suite was quiet and clean and the beds were comfortable which made for a very good night’s rest.
My only issue was that the phone did not work and for some reason we could not get on the WiFi which was kind of annoying.
Hopefully will have better luck next time.

Leisure Partner

10/10

Exceptional

01 Jan 2026

James

Amazing staff! Very friendly and accommodating. First time staying there since the renovation. Very, very nicely done. Room was large and clean. LOVE the split shower head system in the large shower.

Self

6/10

Pleasant

21 Dec 2025

CAROLE

Room was a bit dirty.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Juan

Room was very clean; toilet needs to be fixed running water.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Kathleen

Clean room

10/10

Exceptional

07 Dec 2025

Carlisa

Great

Friends_and_family Family

2/10

Poor

23 Nov 2025

Omar

The pricing of the trip was incorrect

10/10

Exceptional

15 Nov 2025

Lemuel

Everything was great! Felicia was a great host.

10/10

Exceptional

06 Nov 2025

Steven

Clean and spacious room, great service

Leisure Friends

10/10

Exceptional

04 Nov 2025

Marcus

The room was very clean. The staff was polite and helpful.

Leisure Friends

10/10

Exceptional

03 Nov 2025

John

excelent room

Leisure Partner

6/10

Pleasant

30 Oct 2025

Kristen

The check in was a little disorganized but once that was finally taken care of the rest was good. When I was checking in, they said my room that was assigned and given to someone else. When they did give me a room, they key didn't work. They gave me a key to an already occupied room. Fortunately, no one was there when we walked in but it was unsettling to know that mishap could happen. Someone's belongings unsecured like that.
Room and Common areas were good and clean. It was about 6 -7 pm when I arrived no line was there.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Yashima

Staff was very helpful any and everything.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Sirdarius

Excellent service

Leisure Self

6/10

Pleasant

21 Oct 2025

Matthew

Ok

6/10

Pleasant

20 Oct 2025

Marcus

The room was nice and price was reasonable. However there was a strong ‘old’ smell to our room that wasn’t to our taste. The biggest issue was the incredible amount to road/highway noise that could be heard within our 8th floor room. It was an issue throughout the entire night and into the early morning for my entire family, waking us up numerous times. We were there only one night but it was unacceptable. Please be aware if you are staying on the side of the hotel where your windows face the highway.

Leisure Family

10/10

Exceptional

19 Oct 2025

deborah

AC good did not eat breakfast

8/10

Excellent

15 Oct 2025

Lauren

We did not have breakfast. Room was very clean. Parking was fine

Partner

6/10

Pleasant

12 Oct 2025

Brandon

Property itself was ok. We were almost unable to use the bathroom door at all - although a cute concept, the door literally kept falling off to the point that we just warned eachother of bathroom use.
The doors and walls are paper thin, considering nobody monitors people 'partying' in the hallways at all hours of the night/morning - if you're looking for good sleep, don't look here.

Otherwise it was great, close to most everything & easy and convenient parking.

Business_and_leisure Family

8/10

Excellent

07 Oct 2025

Christopher

Staff was nice, room phone did not work. Let me have a late check out.

Business_and_leisure Family

6/10

Pleasant

01 Oct 2025

Ross

Room was clean pillows were hard as a rock. Ac didn’t work so great

Business Family

10/10

Exceptional

27 Sep 2025

Clifton

Get stay

Leisure Friends

10/10

Exceptional

22 Sep 2025

WARREN

Every thing was wonderful will recommend very highly

Partner

10/10

Exceptional

22 Sep 2025

Jeff

Great place to stay and Dee was an amazing bartender. Had such a great time.

Partner

4/10

Poor

14 Sep 2025

Nicholas

The bathroom door did not close and there was a light on all night that we could not turn off. We called the front desk and they were not interested in helping. I would like a refund.

Leisure Family

10/10

Exceptional

14 Sep 2025

Tina

Clean room, Staff was friendly! Close proximity to restaurants and concert venues.

6/10

Pleasant

14 Sep 2025

Melanie

Don’t eat the food there

The food at the restaurant was not edible and we were not offered discount or for the uneaten meals to be removed from the bill when we informed the server. We paid full price for food we did not eat. I also ordered a cocktail that tasted like they mixed it in a shaker they had used for a very different cocktail, it was terrible and when they remade it it was the same. A dirty martini shouldn’t taste like mint. We ordered door dash instead. You can hear everything going on in the hallways very clearly so I assume everyone could hear us as well. We asked for towels for our room and none were sent until we asked 2 more times. Maybe they are understaffed but it’s pretty inexcusable to not offer to fix the food situation.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Pamela

CC

Everything was good in the room except the convenience of a microwave and a towel racks to hang your towel. The room and the bedding was clean. It was an enjoyable stay.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

Tayler

Everything was great. Thank you

10/10

Exceptional

09 Sep 2025

Crystal

Clean and great staff!

Leisure Friends

10/10

Exceptional

07 Sep 2025

Verified traveler

Comfortable Overnight Recharge

Only a quick stop but hotel was clean and staff very helpful after a long day of travel. Slept well in a very comfortable bed, and pleased with a great shower and towels the next morning!

Business

8/10

Excellent

03 Sep 2025

Henry

Very quiet. We got a good night’s sleep in the clean, comfortable beds. Staff was very helpful in letting us park our rare and valuable collector car under the canopy where they could keep an eye on it from the front desk.

Leisure Friends

6/10

Pleasant

02 Sep 2025

Gemma

tired looking as was I

It was an average visit to an average and slightly tired looking hotel. While room had clearly been updated in the last 10-15 years the finishing or maintenance was lacking particularly in the bathroom

Friends_and_family Family

4/10

Poor

01 Sep 2025

James

Need improvements

The gym had rusted machines. Did not have toothpaste the room did not even have a microwave. The staff was friendly. However, the gym had good equipment. Just needs to be taken care of better rooms. Need to have microwaves wouldn’t mind staying there if the price was lower, but definitely not worth the price that was charged.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Carey

Great people!

Leisure Partner

8/10

Excellent

26 Aug 2025

Amanda M

Overall the place is suitable for my needs.. However, between the toilet running constantly, the bathroom fan, and the air conditioner.. I found it very hard to sleep..

Leisure

8/10

Excellent

24 Aug 2025

Ibrahim

nice. area is okay

Leisure Partner

10/10

Exceptional

20 Aug 2025

Andy

I have been staying here off and on for the past several years; the renovations have done are great!

10/10

Exceptional

18 Aug 2025

Kaylee

very clean. only complaint was the room was very humid no matter how low the air conditioning temperature was set

Leisure Partner

4/10

Poor

17 Aug 2025

Jeannette

The pictures they have as the property photos makes it seem like it is on the beach. I payed so much money for 1 night to be driving 15 mins to the beach. Totally disappointed and did not expect to be far from the beach!

Leisure Partner

6/10

Pleasant

17 Aug 2025

Ronald

Some good, some not so good

Good-Hotel was clean, staff was friendly and competent. Not so good-Barn door on bathroom extremely difficult to move and only opened half way, toilet did not flush properly at times, only one option available for prepaid breakfast and this was not disclosed at time of reservation.

Partner

10/10

Exceptional

17 Aug 2025

Troy Lee Williams

The staff was very helpful and respectful. Their customer service was very good.

Business_and_leisure Friends

10/10

Exceptional

17 Aug 2025

Darian

Beautiful hotel and spacious rooms. Great food and drinks! Staff was very friendly

Leisure Friends

10/10

Exceptional

16 Aug 2025

Wilson

wonderful

Business_and_leisure Self

6/10

Pleasant

15 Aug 2025

Rosie

The property is extremely close to the highway and therefore there’s excessive noise at all times. Safety was a concern because of folks loitering in the parking lot and entrances. Also, the parking lot has low lighting. The A/C in the main lobby was very weak and non-existent in the elevators. The smell of weed was strong on the 5th floor.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Celia

I would 100% stay here again. Beautiful inside, clean, and friendly staff.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Quinton

Good vibe definitely would book again