Name: Extended Stay America - Virginia Beach - Independe
Address: 4548 Bonney Rd, Virginia Beach, 23462, US

6/10

Pleasant

20 Jul 2026

Gerald

Clean room

8/10

Excellent

13 Jul 2026

Robert

No nonsense basic property no loud neighbors no odd smells

Partner

2/10

Poor

06 Jul 2026

Junior

Las habitaciones no tienen nada que ver con lss fotos ... El desayuno incluido es un pan y un café... la verdad solo pague caro por un hotel barato....es igual a un bola 6

Partner

6/10

Pleasant

30 Jun 2026

Toy

staff wasn't very helpful, the light breakfast was over before 9am, they did'nt even let you get coffee, loud noise over our head in the room. not a good experience.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Arth

Not worth the money

Family

10/10

Exceptional

24 Jun 2026

Ta'Tra

very nice staff

Business

2/10

Poor

19 Jun 2026

Sharon

This was the nastiest place I’ve ever stayed at. There were several incidents where I felt unsafe. People live in this place and some were very “interesting.”

Family_with_children

6/10

Pleasant

15 Jun 2026

Jose Miguel

The building is too old..

2/10

Poor

06 Jun 2026

Amara

There were men hanging out in front of the room doors and the restroom was nasty as well as spider webs hanging from the light to the wall

Self

2/10

Poor

02 Jun 2026

Jason

Everything was fine but then in the late evening, 6 to 7 armed black \"men\" came knocking on my door. I did not answer but they stayed and knocked 3 or 4 different times over a couple of hour timespan. Thankfully a friend came to shut them down and pick me up so I was able to leave the room. Was the hotel involved? I do not know, but this has never happened to me before.

4/10

Poor

27 May 2026

Lisandra

The room had an odor. The door access key kept timing out every time I needed to go back inside. I had to go to the lobby 4 times in order to regain access to my room.

Self

4/10

Poor

26 May 2026

Michele

The website photos are way different than what the actual room looks like! It is very \"old\" and very \"sketchy\". It was clean which we were thankful for. We never could get logged onto the internet. It took forever to figure out how to change the channels on the T.V. The remote for the TV would not move the channels up and down you had to punch it whatever number channel you wanted to watch. We had a gap at the bottom of the door where flies came in. It seemed we were fighting flies the whole 2 days. I would not stay here again.

Partner

2/10

Poor

25 May 2026

Timothy

Horrible

8/10

Excellent

23 May 2026

Kiandra

Easy , quick check in and check out . Room was clean and staff were helpful when asking questions. Quite area . Only stayed for a two nights, don’t know how it would be for a longer stay.

Partner

4/10

Poor

18 May 2026

Robert

The three dogs next door were noisy. The breakfast was minimal packaged muffins.

Self

10/10

Exceptional

13 May 2026

Tremaine

Great friendly environment

2/10

Poor

10 May 2026

Daniel

The room was dirty. The bathroom sink was dirty. There was trash outside of the facility. There’s hardly anyone ever at the front desk and when there is, you have to wait a long time before they come out.

Family

2/10

Poor

26 Apr 2026

Isabel

Terrible breakfasts

4/10

Poor

26 Apr 2026

James

The room and property were both dirty and poorly maintained. The air conditioning and TV were both defective. The shower had about 1 minute of warm water and then it went cold. You could not go out of your room without seeing long term residents congregating and smoking marijuana. The supposed \"breakfast\" for hundreds of people was laid on a 4' x 4' coffee table. Run away from this place!

Partner

6/10

Pleasant

17 Apr 2026

Lorry

There was a lot of garbage near the stairs that look like it hadn’t been emptied in a while.

Self

4/10

Poor

30 Mar 2026

TracieAnn

This property needs to be updated, appliance needs to be cleaned or replaced. The refrigerator looked like it came out of a dumpster. The nightstand drawer wouldn't close. Paint was peeling off the way, and the mattress was dented it. The pillows were terrible.

Family

6/10

Pleasant

26 Mar 2026

joann

Convenient location.
Room is dirty: cobwebs from ceilings along walls everywhere. Floor is filthy-- needs to be scrubbed just not swept or swiffered
Door has a gap that bugs and spiders enter. I bought bug spray
Pets are allowed but cost is extreme
Under the bed i dont even want to know

Pet

2/10

Poor

23 Feb 2026

Elna Jane

The pictures shown in the website are totally false. The bed was filthy, looks like the sheets were not washed. We used own towels. The staff, particularly RON, was very disrespectful and totally unprofessional. We booked 2 nights to stay but when we check-in on the first night, we noticed that the bathroom tiles were not draining well, pool of water are on the floor. So the following day, we told and front desk and requested to be transferred to another cleaner room. The staff, Ron, gave us 30 minutes to pack all our things so we can transfer to another room. That we appreciated, but when the key card he gave us did not work, my husband went back to see him. He was already upset, stating he is the only person working that time and he can not be bothered to attend to our request. He tried to open the room with his master key but when we tried the new key card he gave it the door did not open. In his frustration, he threw out the key card on the parking area. So rude, unprofessional, very inappropriate behavior
for someone working in service industry. That's when we cancelled our reservation for that night and looked for somewhere else to stay. We are from out of state and was in Virginia to see our dying uncle. So please do yourself a favor and never book here.

Pet

4/10

Poor

05 Jan 2026

Eric

Staff was great but the property was not. Upon arrival I had to request to change rooms twice. The first room, the shower head was not on correctly and the second room smelled like smoke. The third room was decent and stayed there. In conclusion, I wont be staying at this hotel again.

Leisure Self

10/10

Exceptional

21 Nov 2025

Eric

Perfect location between Norfolk and Virginia Beach.

2/10

Poor

01 Oct 2025

Joshua

We booked our stay using hotels.com that was our first mistake. Second mistake was communication with the motel after we couldn't make it the first night. We called and explained the situation and we were told it was no big deal. By the time we arrived the next day they had completely cancelled our reservation and charged us for both nights.Unless you want to be out over $250 stay elsewhere. They will refuse to issue a refund.

Friends_and_family Family

2/10

Poor

25 Sep 2025

LaDel

Terrible hotel. Dirty. Roaches visible in hallway and room. Stains on the desk chair. Avoid.

Business

10/10

Exceptional

18 Sep 2025

Gregory

Great night of rest

6/10

Pleasant

17 Sep 2025

Ramya

Good

6/10

Pleasant

13 Sep 2025

Aries C

The place needs some improvement.

Leisure Partner

8/10

Excellent

05 Sep 2025

Bonnie

Easy access,

Leisure Friends

8/10

Excellent

21 Aug 2025

Maria

From Portland Oregon

Ron from front desk was awesome!
The room wasn't anything fancy you get what you pay for but it wasn't bad and would stay again.

Friends_and_family Family

6/10

Pleasant

19 Aug 2025

Isaiah

Reminded me of a cheap days inn.

Family_with_children

2/10

Poor

19 Aug 2025

Verified traveler

Terrible experience

The front desk employee did not make me feel welcomed and appeared to be nicer to other guests in line. On the way to my room wasn’t a pleasant experience either. There was trash and what appeared to be homeless people standing around. Once I entered my room it didn’t get any better. There was dried feces on the toilet seat and when I called the front desk about it, the employee made it seem like I was bothering them. I pray I never have to stay at this location again.

Self

6/10

Pleasant

15 Aug 2025

Dalton

Room had items from previous tenant left behind.

Leisure Family_with_children

2/10

Poor

07 Aug 2025

Angelica

Booked and paid for a same day, room online for an enployee. When checking in 29 minutes later, she was told no rooms available. Extended stay would not cancel or refund the room charge. Had to dispute it with my bank.

Business

4/10

Poor

06 Aug 2025

Verified traveler

Dirty bed sheets

The bed was filthy. It had dead gnats and crumbs in the sheets. I slept on top of the covers

Self

6/10

Pleasant

05 Aug 2025

christine

I did not catch the mans name at check in, but he

Friends_and_family Family

4/10

Poor

04 Aug 2025

Logan

The front desk staff were great, but the room left something to be desired. We were only staying one night, but the shower was improperly cleaned, the floor had all kinds of stains on it, and the bed was fairly uncomfortable. The tv lagged, and was probably purchased pre-2010.

Leisure Partner

8/10

Excellent

21 Jul 2025

Sonia

The stay was wonderful except

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Teresa

Staff was nice. Inside room was clean. Property was very dirty and noisy at night. Felt a bit unsafe.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Jonathan

Just a few things when I first entered my room there were ants crawling over the kitchen area I bought some eco friendly big killer and the bathroom sink was slightly backed up but that’s it everything else was fine

Business

2/10

Poor

16 Jul 2025

Casey

It was absolutely disgusting. Dirty, smelly, and the appliances were rusted. Went to the front desk to complain about the smell in our room and I was advised they had no other rooms available. Instead, they provided me with my very own can of air freshener to spray until we couldn’t smell the stank anymore. Needless to say, we left the next day.

Leisure Family

4/10

Poor

07 Jul 2025

Alfreda

The overall was okay. But needs work, no chairs in the room for the table. Having a sink that leaks and having go get everything such as towels and dishes just doesn’t work for me

Leisure Family

10/10

Exceptional

04 Jul 2025

DeAndre

👍

10/10

Exceptional

04 Jul 2025

DeAndre

Affordable and clean.

Leisure

2/10

Poor

01 Jul 2025

george

I didn’t like anything about it. I will not be staying again.

Business

2/10

Poor

30 Jun 2025

Scott

This is not a clean or safe place to stay with your family

Leisure Family

10/10

Exceptional

26 Jun 2025

Jasmine

Convenient location

Business_and_leisure

4/10

Poor

26 Jun 2025

Sally

This property has no elevator. Carrying my heavy suitcase up three flights was very difficult. The room was clean, but in dire need of improvement. The carpet was old and stained, the cabinets were chipped and worn, and the tub was completely unacceptable. See the attached photo. I thought it was dirty, but was told by the front desk that the paint was coming off and it just needed to be repainted. I also did not feel safe getting from my car to my room when I came back after dark. Every night there were people loudly arguing either in the parking lot or in rooms near me. There was also a lot of garbage strewn around and my air conditioner didn't work properly. The front desk workers were very nice, but really couldn't solve any of these problems.

Leisure Self

2/10

Poor

25 Jun 2025

Deborah

This was a last minute stay due to having no air conditioning at home. The man at the front desk was nice. There were no first floor rooms. No elevator to 2-3 floors. We were pointed to stairs at the back of the site when there were stairs in the front directly by our room. The a/c was 60 degrees and when trying to adjust, it cut off. The floors were dirty and the bathroom was filthy especially the toilet. Very noisy outside, lots of people hanging out and smoking. There was a notice that the water was being shut off at 10am so we had to check out early. Also fruit flies in the room. When checking out, I reported the condition of the room to the front desk. There was a young lady also behind the front desk who apparently had cleaned the room before us checking in and was offended that I said it was dirty. I didn’t mean to offend her, just reporting the fact of the dirty room. The worst experience of my life!! Will never go back and don’t recommend it to ANYONE!!

2/10

Poor

23 Jun 2025

Michael

Do not stay run away

The room was not what was advertised on your website also there was no remote for tv. I had a room with a kitchen and there was no type of pots and pan and when I ask they said they don’t have any and it’s offered in the hotel when u book that room it say it’s there also the room was not what was advertised in hotels.com web site this place was very bad and the service was also very dirty bathroom and floors was dirty. All over old furniture no comforter for the bed just thin sheets

Partner

8/10

Excellent

23 Jun 2025

Larry

I’ve always liked staying at the facility

Business_and_leisure Family

6/10

Pleasant

22 Jun 2025

Sheybrele

Stay was okay. The cleanliness of the room as a whole needs work.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Sharon

Staff are wonderful.

Leisure Family

10/10

Exceptional

15 Jun 2025

Ebony

Amazing across the board

Business Family

6/10

Pleasant

13 Jun 2025

Verified traveler

E

Floor was not swept, towels were damp

Friends_and_family Family

4/10

Poor

13 Jun 2025

Chapel

I was put in a room that wasn't cleaned yet. It was a place to sleep but not much more. Grab and go breakfast was pretty sparse.

Leisure Self

10/10

Exceptional

13 Jun 2025

Verified traveler

Great stay!

Friends_and_family Friends

2/10

Poor

10 Jun 2025

Robert

The floor was so dirty that after walking on the floor in the room my feet soles turned jet black. I then took a damp hand towel and cleaned the floor myself. The towel (which I left in the middle of the floor) was black with dirt. The toilet seat was falling off. The shelf was leaning to one side after I placed two pairs of pants on it (I also fixed that too). Outside of the room was nasty with filth. Looks like the sidewalks had not been pressure washed in years, and the garbage was overflowing right next to the stairs to go up to our room. Basically, a nasty place I will never return to. It has definitely turned me against Extended Stay Hotels.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Lumarie

Good close to the beach

Friends_and_family Friends

10/10

Exceptional

10 Jun 2025

Christina

Guest services are EXCELLENT!!

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Ebony

Awesome stuff, very thorough

Business Family

10/10

Exceptional

10 Jun 2025

Ebony

Amazing staff across the board

Business Family

4/10

Poor

08 Jun 2025

Kristen

The staff their were really nice, but the facilities were not. The room was passable, but I couldn’t walk on the floors with bare feet, it smelled like weed the entire time, the bathroom had burn marks everywhere, and the walls are paper thin. I also think I still spent a lot on money for what I got. I spent almost $500 for 3 nights and the condition of the room was barely livable. I get it’s not supposed to be a 5-star hotel, but people should be able to pay a fair price for a hotel room and get standard living conditions.

Leisure Partner

4/10

Poor

08 Jun 2025

Angel

There was loud arguments at 3 am! The room was falling apart

Leisure Self

10/10

Exceptional

05 Jun 2025

Verified traveler

Overall it was a great stay!

Friends_and_family Friends

6/10

Pleasant

05 Jun 2025

Lamika

Room could have been cleaner,

Self

10/10

Exceptional

04 Jun 2025

Verified traveler

Overall it was a great stay. No complaints.

Business

10/10

Exceptional

02 Jun 2025

Ebony

Amazing staff clean rooms

Business

10/10

Exceptional

01 Jun 2025

Mingo

This was a last minute reservation.
I was exhausted after driving 12 hours and made the decision to rest and not push driving thru the night.
Checkin was a breeze within a few minutes I was getting ready for bed.
The staff was very friendly and greeted me a very pleasant smile and a very welcoming status.

Leisure Family

4/10

Poor

30 May 2025

Melissa

We were on the 3rd floor, no elevators. There was chicken bones and food all over the steps for days. Nobody cleans up around the property. The place is in disrepair, dirty and paint peeling from the walls. Zero water pressure. It took me 20 min. to rinse my long hair. Stained carpet. If you're on a seriously low budget stay here, otherwise pay the extra $40 a night and stay elsewhere. It felt like no one has cared about this property in the last 10 years.

Partner

10/10

Exceptional

30 May 2025

Christina

The front counter employees are very nice and welcoming. My room was clean and bug free. Great stay!

Business

10/10

Exceptional

27 May 2025

Christina

Great location!

Partner

8/10

Excellent

26 May 2025

andrea

It was a big room with a very comfy bed.

4/10

Poor

19 May 2025

Nicole

Room was old but not super dirty to the naked eye. Didn’t realize until the last night there were extra guests(roaches) in the room. I normally sleep with a light on but the last night decided to turn them all off, that’s when I noticed roaches coming out of hiding. I would not stay here again

Self

8/10

Excellent

16 May 2025

Valerie

My check in process was amazing. The young lady working the front desk when I checked in was sweet and professional and made me feel welcome. However, when I was leaving my room to check out, I was confronted by staff I assume as I had my hands full trying to take my things to my car they were asking questions about what room I stayed in and when I am leaving. I would think they can ask the front desk those questions not busy customers.

Self

8/10

Excellent

13 May 2025

Bruce

The room was good but there were no chairs at the table. And you got to wait for the TV to get it's act together, before you can watch the TV. With the saying with\" NO SIGNAL\".

Leisure Self

10/10

Exceptional

12 May 2025

Verified traveler

One night

The associate at the front desk was very professional and friendly. She helpful when I had to go to the lobby for an extra sheet. I forgot her name because I like to give credit where credit is do!! Beautiful individual all around!!

Partner

4/10

Poor

04 May 2025

Travon

Ant infested

4/10

Poor

30 Apr 2025

Leslie

Place was dirty, shower didn’t work and they were no cleaning staff on the weekends. Outside apparently there was a party in the parking lot and I couldn’t sleep.

10/10

Exceptional

10 Apr 2025

Adalberto

Good place, and friendly staff

10/10

Exceptional

06 Apr 2025

Tahji

Great Staff

Business Self

10/10

Exceptional

05 Apr 2025

Tahji

Alexis Did her Big One

Alexis is great wonderful person and personality

Business Self

6/10

Pleasant

30 Mar 2025

Robert

Building Needs a Renovaton

I stayed in the building years ago and then it was in much better shape. It's more than a little run down now. The room had been well cleaned. The one exception was an electrical outlet behind the bed did not have a cover and a lot of dust had accumulated there. People with delicate sensibilities would feel uncomfortable here. I don't blame the staff at all. They seem to be doing the best they can with what they have to work with. The building needs a major renovation.

Self

4/10

Poor

25 Mar 2025

Brian

Unsavory clientele

Business

8/10

Excellent

12 Mar 2025

Janice

The place was nice but our door key hardly worked and staff had to pour hot water where you put the key in order for it to open. We needed better and more chairs in order for us to really eat in there. We couldn't really do that comfortably. I didn't know I had to go the desk when I extended my stay even though I notified staff members I had paid for it. The phone stopped working too. The room numbers were very hard to see.

Partner

4/10

Poor

09 Mar 2025

Abigail

.

Leisure Family_with_children

10/10

Exceptional

06 Mar 2025

JOSHUA

Overall the visit was good. It remained peaceful and quiet. Its all I can ask for

Business

8/10

Excellent

26 Feb 2025

Rolfe

Easy access and central location.

10/10

Exceptional

28 Jan 2025

Cameron

Since entering the property the staff has been extremely polite and professional . They’ve answered any questions I have and even moved my room after I couldn’t get sleep due to a loud neighbor . This is an incredibly difficult time so I really appreciate the hospitality here at Extended stay , THANK YOU !!

Self

10/10

Exceptional

26 Jan 2025

Nicholas

Great

10/10

Exceptional

25 Jan 2025

Nicholas

Very good front desk employees all of them have been very helpful.

10/10

Exceptional

24 Jan 2025

Kenneth

Best Kept Secret

The rooms are very nice, little efficiency apartments, basically. The hotel staff has been nice especially Tiffany who is always a service professional! Also what i was impressed with the safety i felt being there. Some of these properties have homeless people hanging in the parking and sitting areas, but not this location.

Business

2/10

Poor

16 Jan 2025

Ivelisse

I arrived tongue hotel around 1230am after a long day of flights and travel delay. Upon arrival the office was closed. The door had hour of operation until 12:00am. After panicking, looking for other hotels for an hour and thinking I was going to have to sleep in my car I decided to call the office. A staff member picked up and said she was there but didn’t take walk-ins after 12 am and was happy to check me in because I had a reservation. She was very pleasant. She told me she had no first floor rooms and there was not an elevator only a fee steps and the only room she had left was the last room in the hallway by the road. There were dogs barking in several different rooms as I went up the stairs. Upon entering the room there was a strong cigarette smell, the room was clean but needed updates(stains, scratches, missing paint). The bed seemed like it was in casters and easily moved when you got in it. The next morning there were people in the parking lot smoking. It was not an environment where I felt save as a female traveling along. I decided to look for another place to stay the following night even though I had already paid for staying here.

Business Self

8/10

Excellent

12 Jan 2025

Maria

Room was clean

Leisure Self

2/10

Poor

17 Dec 2024

Erkan

Very insensitive staff

10/10

Exceptional

22 Nov 2024

Ander

Everyone was friendly just waiting on my deposit back.

Partner

2/10

Poor

12 Nov 2024

pankaj

This is the worst hotel I have ever stayed in- the room and bathroom were dirty and the fridge was filthy. We reached after a long road trip and seriously had no energy to find another hotel at night since we were only spending the night there. I have stayed in many extended stay hotels and this was the worst!! I actually should have asked for a refund

Business Partner

10/10

Exceptional

28 Oct 2024

Maria

Friendly staff and comfortable

Business_and_leisure Self