Name: Residence Inn Norfolk Airport
Address: 1590 North Military Highway, Norfolk, 23502, US

10/10

Exceptional

21 Jul 2026

Evelyn

Great place. Great staff. Clean. Pool need appropriate maintenance but over all great experience.

Family_with_children

10/10

Exceptional

10 Jul 2026

Aarianna

Customer service was probably one of these best I’ve ever experienced staying in a hotel in years! Both when I checked in and checked out, the receptionists were both attentive and had amazing attitudes. The room was clean as well. I most definitely will be staying again in the future!

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Cumi

I stayed from 7/1-7/5/2026. I arrived early and was able to check-in early. The manager gave me a upgrade because the room I reserved was not available. The room was clean and house keeping brought me extra linens.

The hotel was close to everything including Walmart and Target.

The oceanfront is approximately 20 minutes away.

Parking is 10.00 a night. Breakfast is plentiful in the morning from 6am-10am.

All the staff is nice. Housekeeping comes every 3 days.

Family_with_children

6/10

Pleasant

05 Jul 2026

Morgan

Overall the staff was very friendly.. The room we stayed in, the bathroom could have been clean a little better. House cleaning gave us more clean towels but not more clean washcloths.. After a long day at the beach, we had to go back down stairs to ask for bed fitting for the pull out bed.. The battery went dead in the AC thermostat.. so we had to keep going down stairs to check on the status for that..

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Ana J Suarez

Me gusto mucho la propiedad 👍

Family

10/10

Exceptional

01 Jul 2026

Paul

Cons first then Pros. First night, 3 towels for 4 guests 😞, no bedding on the sofabed 😫. Deprived of much needed rest even when calling 6 hrs ahead to ensure the room was prepped. Also the pool was filthy tiles had 'graffiti' scratched into the scuzz above the water. The PH was balanced according to the board showing it was tested that day.
And only sliced bread for Vegan option served for breakfast. Coffee is ok.

Pros- Service was great, polite and accommodating, even with suggestions thanks Alicia! Exercise equipment was well kept, room service was great, thanks Ebony! I'm waiting on a response from Manager Courtney who offered points as compensation for the inconvenience and unfulfilled assurance.

Cooking in was a great option with 4 people, but slow electric burners were hard to access, low cabinet and small stovetop. Nicely stocked kitchen, we used our own pots etc. as vegans should.

We would consider staying again. They really try to accommodate and are very nice. They did charge $130 without my knowledge for incidentals.

Family_with_children

10/10

Exceptional

29 Jun 2026

Tiffanie

Clean and comfortable

Family

4/10

Poor

28 Jun 2026

Rashawn D

Staff was very helpful and friendly. However my room smelled awful and I had to spray perfume to mask the odor. It smelled like mildew. The ceiling in the bathroom had a huge water stain. The pool was a bit dirty due to a party that used it before we arrived. Having someone skim the pool after such a large party would be helpful. The wall paper was coming off the wall in the hallways and the carpet in the elevator was coming up. I expect better quality from a Marriott property especially being so close to an airport and the price you pay.

Family_with_children

2/10

Poor

28 Jun 2026

Terrance

The staff was the most unprofessional I’ve ever experienced. Residence Inn cancelled my reservation the day before my trip. They said I was booked at another hotel in Chesapeake (20 minutes away), however, when I arrived at that hotel, I was told Residence Inn staff canceled the reservation without contacting me and telling me they cancelled. I arrive after midnight so I had to go back to the airport and sleep outside the airport because all other hotels were booked. Residence Inn general manager called me the next day to say Expedia told them they’d handle my reservation, however, Expedia said the hotel cancelled (and my communication the entire time after booking was with Residence Inn). Anyone looking for a place to stay, please avoid this location at all costs. Their staff has zero concern for patrons and it’s truly hard to believe they are able to carry the Marriott brand. The staff, including management, should receive training on taking care of customers.

Partner

4/10

Poor

21 Jun 2026

Brennan

Really poorly maintained property.

Family_with_children

10/10

Exceptional

01 Jun 2026

Lina

The room is very clean.

Family

10/10

Exceptional

27 May 2026

Olivia

The view

Friends

8/10

Excellent

26 May 2026

Lawrence

I like everything about this location

Self

4/10

Poor

23 May 2026

John

They charged me $10 for a parking fee when I did not have a car

10/10

Exceptional

22 May 2026

Olivia

Very neat and clean nice view

Friends

10/10

Exceptional

18 May 2026

Gregory

I must say that tge Residence Inn By Marriott Norfolk is exceptional. Our room was immaculate, the Front Desk Agent was courteous, was kind, and helpful. Explanation of services and amenities were thorough. Breakfast was delicious and plentiful the dining area was well maintained, comfortable and clean. The parking area was clean and adequate for the size of the hotel. This hotel is near the airport and close to shopping and restaurants . I would recommend this hotel to anyone visiting the Norfolk area.

Partner

2/10

Poor

14 May 2026

Syndell

I knew that I wouldn’t be at the hotel in time for check-in. I called the hotel two weeks prior to inform them of this. I was told that this would not be a problem and that it would be notated in the account. About a week after that, I informed them that the card on file was lost and asked how I would be able to put another card on file. No one responded to my inquiry. On the day of my arrival, May 8, 2026, I began driving to Norfolk, Virginia from Southampton, Long Island. Over 8 hours. I arrived on the property to no one in the lobby. There wasn’t a bell or any kind of way to call for a receptionist. After 15 minutes, a woman who worked the front desk emerged with a small man looking as though they’d been enjoying the night pretty thoroughly. She looked disheveled and unkempt. When she saw that my daughters and I were standing there she immediately looked annoyed. She asked me if I was checking in with a very rude demeanor. I answered yes. She then asked me what my last name was. She asked those two questions while still making her way around the counter. I told her my last name. She answered “What?” with attitude along with a neck roll and rolling her eyes. I yelled my last name back. Her little man of a boyfriend or fling chuckled behind me. She went on to say that my reservation was cancelled and my room given away. She did not see any notes that I would arrive late and no message about my card. I will never book a stay at the Residence Norfolk Airport, again.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Eddie O

Breakfast was good

Family_with_children

10/10

Exceptional

10 May 2026

Latonia

I would recommend this hotel. The room was clean and spacious. The staff were friendly and helpful. The breakfast buffet was good and had a variety of dishes. The hotel was close to food, Walmart and the Outlets were minutes away.

Partner

4/10

Poor

02 May 2026

John

There were no sheets for the fold out couch. The sheets on the bed were stained. The towels were very thin and scratchy.

10/10

Exceptional

02 May 2026

Howard Glenmore

The room was immaculate, the staff was friendly and polite, this is my second trip to Norfolk in two weeks, and I made sure to book my bundle with this same hotel

Self

10/10

Exceptional

02 May 2026

Howard Glenmore

Kitchen, breakfast and clean room

Self

10/10

Exceptional

26 Apr 2026

Noelia

The property

10/10

Exceptional

08 Apr 2026

Drequan

Great stay!

Self

4/10

Poor

02 Apr 2026

Dorothy

Properly the loudest hotel I’ve stayed at. The hotel is located near an airport, police station, and railroad tracks. Also in the room, they have the loudest vents. It was so difficult to sleep when this is normally not a problem for me. You can always hear police sirens. And the hotel vibrates when there’s an airplane taking off. On top of this, I was placed next to an elevator. Apparently, there were no other rooms available.

Upon entering the room, i was shocked because when I looked at the website, it said that the property was recently renovated but it does not show. There’s lots of wear and tear and dust. When I opened the fridge, there was a piece of hair. In the bathroom, it’s the same.

The breakfast was typical hotel breakfast.

The lady staff at the front was super nice, very friendly, and approachable.

Sorry to say, I will not stay at this hotel again due to its uncleanliness and location.

8/10

Excellent

02 Apr 2026

AKIRA

Clean room, decent breakfast

8/10

Excellent

29 Mar 2026

Ashanti

Good breakfast and clean rooms

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Gina

Breakfast was very good. Indoor pool, fitness center and patio area are nice amenities. Our suite was a nice size with a nicely stocked kitchen. Room was quiet despite nearby airport and busy highway.

Partner

10/10

Exceptional

23 Mar 2026

david

Very nice staff/ clean room/ easy off interstate/ close to cruise port/ outlet mall

Family_with_children

10/10

Exceptional

21 Mar 2026

Deborah

.

8/10

Excellent

15 Mar 2026

Cynthia

The entire hotel was clean and the staff were great. It needs some TLC but overall well maintained. The spout on our tub was pulling away from the shower wall with a 1/4 inch gap and it made me wonder about potential mold and rot. The tub floor was stained but clean and I would have LOVED to have hot water - it was warm but not hot and led to a brief and fast shower every day. The pool area and gym were clean and the grounds were well cared for too. It was very convenient for our needs and would stay there again.

Partner

4/10

Poor

15 Mar 2026

rahsaan

Have stated this property many times fairly recently. I stayed yesterday. I was charged $150 incidental fee. I have never been charged 150 before. I also was charged $10 to park there. I have stayed there numerous times I have never been charged $10 or any type of fee to park there.
There was here all over my bathroom. It was disgusting.

Self

4/10

Poor

13 Mar 2026

Peter

There were no clean rooms available for multiple Lobby guests checking in at 6 pm. There was no hot water at sink or showers in morning. It seems as though an airport hotel would offer breakfast time starting earlier than the current 6:30 am. A disappointing stay.

Self

8/10

Excellent

09 Mar 2026

Monique

AC was effective

Self

10/10

Exceptional

05 Mar 2026

Freddrick

Great stay

10/10

Exceptional

05 Mar 2026

Laura

Consistent good hotel you can cook and relax

Partner

10/10

Exceptional

25 Feb 2026

Eric

Yes

Self

10/10

Exceptional

22 Feb 2026

Lauworna B

The room was amazing, breakfast was also wonderful. I would definitely recommend and I would stay there again.

Family_with_children

8/10

Excellent

22 Feb 2026

Christie

This hotel overall was good and worked for our needs (staying a night prior to our cruise out of Norfolk). My kids enjoyed the pool at night (although it was awkward for them to have to walk by the party being hosted with people staring at them in bathing suits). A decent hotel breakfast was offered in the morning with a variety of options. Some things we noticed were the wear and tear on the place. It also smelled like animal pee upon walking into the room.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Milagros

It was amazing can’t wait to go back

6/10

Pleasant

16 Feb 2026

Jared

It was a bit dirty and smelled weird. Shower was messed up and didn’t work right, and it also leaked constantly.

Leisure Self

10/10

Exceptional

16 Feb 2026

millicent

Clean room

8/10

Excellent

12 Feb 2026

Tameeka

Customer service was excellent.

Business Family

10/10

Exceptional

30 Jan 2026

LaToya

All the Staff is Exceptional here. My family and I feel comfortable and our needs are met.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Katherine

Clean room, great week long stay.

Leisure Family

10/10

Exceptional

21 Jan 2026

MYRA

Staff was great. Was very clean place

10/10

Exceptional

20 Jan 2026

LaToya

Sim is Amazing!!!! Very Professional, Detailed and Compassionate about Customers.

Business Family_with_children

2/10

Poor

20 Jan 2026

Akriti

Checked in around 10:30 PM with my son and had a terrible experience from start to finish. The front desk initially assigned us a room on the far side of the building and said no closer rooms were available, which turned out to be untrue. The walkway smelled terrible and there was a strong weed and smoke odor in the elevator. We were then given another room closer by(which I wish had been offered during check-in), but it wasn’t much better. The elevator was dirty and the room didn’t feel properly cleaned. There were also loud noises in the hallways, which made us feel very unsafe.

We ended up leaving within 15 minutes and booking another hotel closeby which was a far better experience. This was by far the worst hotel experience I’ve had in all my years of traveling. I would never stay here again.

Leisure Family

6/10

Pleasant

19 Jan 2026

Crystal

Room was ok....Short staff so no one could even clean my room , I had to do it myself.

10/10

Exceptional

15 Jan 2026

Regenia Nealy

I enjoyed my 7 day stay the place was very clean the breakfast was very good the staff at the front desk was excellent also the cleaning crew were on point! Thank you'll for your sevrice!

Leisure Self

8/10

Excellent

11 Jan 2026

Laura

Room very clean, staff very good. Beds and plumbing are a bit older. Mattress needs update

Business Partner

10/10

Exceptional

09 Jan 2026

LaToya

Very kind and Professional Staff.

Leisure Family

10/10

Exceptional

02 Jan 2026

Chiketa

Staff was very friendly when checking in housekeeping staff was very friendly.

10/10

Exceptional

02 Jan 2026

Diana

Fantastic place friendly staff and clean facilities

10/10

Exceptional

02 Jan 2026

Rodney

The room was very nice and very clean

10/10

Exceptional

30 Dec 2025

Marsol

Clean nice staff service

Leisure Family

4/10

Poor

29 Dec 2025

Paul

We stayed here last Christmas for 10 nights, and this Christmas for 7 nights. The property has gone downhill since last year; lose trim in room that keeps you from opening drawers, rust in bath tub, paint wore off doors and more. We had NO room service the entire 7 nights! We emptied our trash! No clean towels or cleaning of the room!! They are now charging $10/day for parking. I highly recommend you stay across the street at Home2. We stayed there in February and much, much better.

Leisure Family

6/10

Pleasant

29 Dec 2025

Joseph

Yes, staff was courteous and room was okay.

Wish there was 1/2 & 1/2 instead of 2% milk for the coffee.

The gym could really use a pull-up bar…

Leisure Family

10/10

Exceptional

29 Dec 2025

Jose

Modern, clean and lots of parking space for commecial trucks

Business

10/10

Exceptional

28 Dec 2025

Sharon Rose

Updated and clean property. Friendly and attentive staff. Great breakfast options and ammenities. Convenient location.

Leisure Family

6/10

Pleasant

28 Dec 2025

Lindsay

The staff was very friendly. However the hallways and common areas were never vacuumed or mopped. The sink in our room was leaking out the bottom so we had to put a bowl under it. We let them know the night we arrived, but it took 3 days and another call for them to fix it. It started leaking again though.

Everything is topical nice looking, but when you LOOK at it, wall paper is uneven and peeling in areas, doors are held together with duct tape, tiles are completely uneven and dangerous in areas, carpet is clearly missing in spots. It literally is like a cheap landlord did a super cheap renovation.

The staff is so nice. It’s terrible the owner doesn’t take better care of the hotel. Word of mouth is everything.

Leisure Pet

6/10

Pleasant

26 Dec 2025

Rebecca

My room had some definite quirks. The shower hot/cold was reversed, the toilet ran if the handle was not jiggled, there was a weird tapping every morning at 5am (I think it was the water line), the door handle would only open if lifted upwards, not if it was pressed down, and we got locked out of the building and our room after breakfast the last day, even though we still had at least an hour to checkout time. Most of these things were not too much bother, but it was a whole lot of little things that added up. The staff was great though.

10/10

Exceptional

23 Dec 2025

Tiffanee

Friendly staff and a very clean room

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Chiketa

Friendly staff beautiful decorations, lovely, accommodation, very clean room hall ways was nice and clean and smelled nice

10/10

Exceptional

22 Dec 2025

Chiketa

Friendly staff clean room location

10/10

Exceptional

21 Dec 2025

Laura

My room was clean and the bed was comfortable. The kitchen was well appointed and the staff is friendly. They remember me from my previous days.

10/10

Exceptional

21 Dec 2025

Saundra

It was a great stay although brief

Leisure Partner

8/10

Excellent

14 Dec 2025

Gwendolyn

Staff was very nice. Room overall was nice.

Leisure Family

4/10

Poor

07 Dec 2025

Carol

Shower dripped all night, noisy, old room, not enough tv channels. Never again. Also charged ten dollars to park a night. Insane

Business Self

10/10

Exceptional

05 Dec 2025

Tawana

Yes

10/10

Exceptional

01 Dec 2025

keith

The staff was awesome and the room was very clean and comfortable

8/10

Excellent

30 Nov 2025

Joanne

Clean room

Partner

10/10

Exceptional

30 Nov 2025

Felicia

Yes the room was spotless, kind front desk, maintenance was superior will be returning!!

8/10

Excellent

29 Nov 2025

Rock

N_A

Leisure Family_with_children

2/10

Poor

26 Nov 2025

Aleksandra

It started at check in… the young lady checking us in never mentioned additional charge for parking. She refused to bring up sheets for the pull out bed and when I mentioned that my room was messed up she said nothing. When I went downstairs to get the sheets she only gave me one pillow. The room was dirty and had a lot of things that just did not make it worth the price we paid. In the morning we came down for breakfast and it was mediocre at best. The staff was unfriendly and did not make my kids comfortable. This was our first and last time staying there.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Kenneth

Clean. Staff was friendly

Partner

10/10

Exceptional

19 Nov 2025

Paetra

Clean

8/10

Excellent

18 Nov 2025

Jamont

👍

10/10

Exceptional

16 Nov 2025

Adria

Attended a 60th birthday party and everything was wonderful

Leisure Friends

6/10

Pleasant

13 Nov 2025

Andrea

The shower in the bathroom was slow draining the water didn't go down till the shower was over. And it still went down very slow. I was getting ready to leave so i didn't complain. But taking a nice shower would have been nice before getting on the road to travel.

Business_and_leisure Partner

6/10

Pleasant

12 Nov 2025

Jeslybet

En los 5 días

8/10

Excellent

12 Nov 2025

Karen

Room was spacious and clean. Staff was courteous.

Friends_and_family Family

2/10

Poor

10 Nov 2025

Walkiria

Toilet didnt work; no sheets for the couch. Water on the tub when we got there; bad customer service.. communication with expedia horrible.

Business Family

10/10

Exceptional

09 Nov 2025

Robert

Tanya at the front desk when we left gave us exceptional customer service!!

Partner

10/10

Exceptional

09 Nov 2025

Tonya

I would have liked a better selection of breakfast food

Leisure Partner

8/10

Excellent

05 Nov 2025

Major H Wright

Yes

Leisure Self

10/10

Exceptional

03 Nov 2025

Caitlyn

Hospitality from Courtney and Peyton welcomed us in. The gentleman working the breakfast buffet kept it full and clean. The room was clean and stocked; beds and couch were comfortable. The pool was clean, towels were plentiful, water was tested and checked. There was no foul odor. We absolutely will continue to stay during our future visits!

Leisure Family_with_children

2/10

Poor

03 Nov 2025

Shamarie

Room was dirty, got a new room it was dirty. Charged $159 pet fee, that was told to me until I was at the property. No doggie bags, even after I let the staff know that both locations outside were completely empty

Leisure Pet

8/10

Excellent

03 Nov 2025

Thomas

Shower body soap was out and the faucet dripped

6/10

Pleasant

02 Nov 2025

Joaquin

Wish yall would disclose that you have a ten dollar parking fee

10/10

Exceptional

29 Oct 2025

Anna

Great room good service

10/10

Exceptional

28 Oct 2025

LOUIS

My entire experience was great

Friends_and_family Friends

6/10

Pleasant

27 Oct 2025

Ozsha

The water was never hot so that ruined the stay for me but everything else was good. Room was clean and spacious. Loved the bathroom set up.

10/10

Exceptional

16 Oct 2025

Monique

clean

10/10

Exceptional

13 Oct 2025

LeVerne

Clean.

Leisure Family_with_children

10/10

Exceptional

26 Sep 2025

Stephen

This Marriott location was clean and well maintained! The staff was courteous and always there when you needed them. Would stay here again

Leisure Family

10/10

Exceptional

24 Sep 2025

Anthony

Staff was excellent!

Leisure Self

8/10

Excellent

23 Sep 2025

Yuqin

clean room

Leisure Family_with_children

6/10

Pleasant

22 Sep 2025

Amanda

No hot water. Breakfast is not good. Very limited selections. Train track right outside window and shakes the building when it passes including late at night/early morning.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Iris

My stay went above and beyond my expectations! The staff was extremely friendly and welcoming, and the room was spotless. I would highly recommend this hotel to anyone visiting the area. Whenever I come back to Norfolk, this will definitely be my go-to place to stay.

Leisure Family