Residence Inn Norfolk Downtown

10/10

Exceptional

08 Apr 2026

Chris

very clean and spacious hotel in an excellent area of downtown Norfolk. All the staff were very kind and courteous. We really enjoyed our stay there.

Family

6/10

Pleasant

28 Mar 2026

Martin

Room was way too cold and unable to heat the room using thermostat. I froze every night.

Self

4/10

Poor

23 Mar 2026

Evangeline

The place is good. Needs upgrade

6/10

Pleasant

22 Mar 2026

mirela

It was a comfortable stay close to everything with 5 minute walk to Granby street. The staff was wonderful and the lobby, halls and room were clean. The only reason I’m giving 3 stars is the oppressive chemical smell in the room (310). I got used to it in 5 minutes and was surprised that my asthma didn’t kick in…

Self

6/10

Pleasant

22 Mar 2026

Dona

One elevator was not functioning. It was our understanding this has been going on for several weeks!

Family

8/10

Excellent

19 Mar 2026

Roland

Room was very clean. Staff was friendly and service good. Did not use gym. Had no pet.

Family

10/10

Exceptional

18 Mar 2026

Tim

Best customer service we have ever had. The customer service by itself was far beyond what I’ve ever experienced in a hotel situation before definitely would recommend staying there anytime

2/10

Poor

16 Mar 2026

James

The room price on your end wasn't the same as the one I agreed to, so the entire trip was a failure.

8/10

Excellent

01 Mar 2026

M

The hotel was clean, the staff were wonderful and very welcoming. And it was quiet!! Nobody running around, no yelling, no door slamming and no weed smells, loved it!

8/10

Excellent

24 Feb 2026

Michael

Staff was great, as always, very helpful, very kind. But this trip, there was a lot of hair left in the bathroom sink. Not my hair.

Self

10/10

Exceptional

24 Feb 2026

Jennifer

Clean, great service, will stay again

Friends_and_family Family

8/10

Excellent

14 Feb 2026

Marquell

Cleanliness

10/10

Exceptional

07 Feb 2026

Michelle Jayne

It was nice and clean, staff and amenities were great

Leisure Partner

8/10

Excellent

03 Feb 2026

Michael Wayne

The room was clean. Staff are very friendly and helpful. But this trip, the laundry room was out of order. The whole time and one elevator was out of service.

Business

8/10

Excellent

04 Jan 2026

Patrick

Waffle makers missing.
Room had no linens for the fold out bed. There was food residue in that bed when we opened it. We had to make up the bed ourselves because Christopher at the front desk said there were only two people on duty. The shower diverted controls are broken and the main shower head and bathtub filler are unavailable.
Overall, not very good.

Leisure Family

10/10

Exceptional

01 Jan 2026

Wendy

Staff was great and friendly. (Front desk and breakfast attendants). Breakfast had gluten free muffins and oat milk.

8/10

Excellent

27 Dec 2025

Yennhi

Clean room. Cozy. Nice staffs.

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

Leonore

A few things did not work. Toilet was cracked and repaired. It seemed very strange that they repaird the crack but did not replace toilet. The door entry lock did not work unless you stood in the hall and tried it about 25 times to finally make it work.

Leisure Partner

2/10

Poor

29 Nov 2025

Roddregus

We i got to room Wednesday night it was 78 degrees in the room i figured someone left it that way i turned air on i thought but thru night i was sweating and woke up that way called fromt deck asked if someone could look at it they told me someone would look at it but they been having problems with air

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

Catetra

Outdated, the customer service is wonderful. The rooms are outdated. The carpet is regular.
The stove is old. The microwave is old.
No cover, but a let out couch. You have to ask for it. The metrics on the let out couch is old and horrible. The couch is broke. You'd like you're sitting on the floor the TV. Keep buffering when you're watching it too much money, but it's old outdated motel. If you're gotta stay here, go to the Holiday Inn same thing. Save money.

But don't forget, the staff is wonderful, really, really nice

Leisure Family

6/10

Pleasant

19 Nov 2025

Otto

staff was courteous it was the TV in the second room on the second floor that would not work

Business

10/10

Exceptional

17 Nov 2025

Hannah

Staff was friendly and helpful and clean room

8/10

Excellent

31 Oct 2025

Ellen

Room was clean, but kitchen was poorly equipped to actually use as a cooking area. Light over table didn't work, no hairdryer and pillows were hard as rocks.

Business Family

8/10

Excellent

30 Oct 2025

Marianna B

The room was clean and pleasant. However, the facility is in need of some repairs. The elevator floor had a very obvious patch, the wall paper in the bathroom was loose, the couch cushion slightly stained, the light bulb over the dining area was burned out and the ice maker didn't work. Maintenance came quickly and fixed the bulb and ice maker (saying we just hadn't turned it on, we had tried, but failed).

On the positive side, the room's kitchen was clean & well set up, The hotel staff were very professional, helpful and courteous; kindly lent us an umbrella on a very rainy day; sent us off with bottles of water for our trip home. The buffet breakfast was plentiful & good -- offered many options for different tastes.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Lydia

Mrs Patterson and her Staff is Amazing Room was Spacious and Easy Access to Everything 6 min walk to Scope Areana and Chrysler Hall

Partner

8/10

Excellent

20 Oct 2025

Melanie

Room was nice, sofa-bed very uncomfortable. My friend said she could feel the springs in the mattress. The water in the toilet ran constantly. The food was ok, the lady that worked the weekend was not friendly. The front desk staff were great. Breakfast from 7 -9:30 on weekend and 7-9 during the week too early. Should at least last until 10 on weekends. Overall nice hotel. Parking plentiful and convenient.

Friends_and_family Friends

8/10

Excellent

20 Oct 2025

Kenneth

One chair missing from our one bedroom. Leak under sink. Not enough bath towels. Otherwise clean and comfortable.

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Bryan Scott

Was ok for the price. The room had a strange odor and the hot water was only about 90 degrees. On the positive side it was very spacious and had a great location with a short walking distance to downtown.

Leisure Partner

4/10

Poor

14 Oct 2025

Danielle

There was no hot water . I told the front desk, no one every came to fix it.
The room was cleanish.
It was pet-friendly and the staff was very nice
But no hot water for a week was very unpleasant

10/10

Exceptional

12 Oct 2025

Antoinette

Front desk was very friendly and informative about places to visit for dinner. Room was very clean.

Business Family

10/10

Exceptional

11 Oct 2025

Kian Casey

Great!

6/10

Pleasant

05 Oct 2025

Dawn

The upholstered furniture was soiled, the mattress pad was raggedy and didn’t fit the bed, some of the hard furniture had damage. The room smelled like old ramen noodles. The staff at the front desk were helpful. The garage across the street (the only parking for the hotel) was dirty and inconvenient.

Leisure Family

10/10

Exceptional

29 Sep 2025

Wallace

Good stay. Parking availability could be better especially for handicap persons.

Partner

10/10

Exceptional

22 Sep 2025

Stephanie

Very friendly staff, easy check in and check out process. Parking was easy.

Business Partner

8/10

Excellent

08 Sep 2025

Tannetta

Z

10/10

Exceptional

31 Aug 2025

Sandra

I didn't like the mishandling of my daughter in law reservation. She was not notified of problems with her reservation until day of arrival which resulted in our family being separated and staying at different locations. I found that to be very unprofessional.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Verified traveler

Everything was amazing to front desk (KAY) to the room great location would highly recommend

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Thomas

Clean and good breakfast

Business

6/10

Pleasant

24 Aug 2025

Dagmara

Disappointing condition of the room and pool area

We stayed in room 709, it was very clean, but several items were missing or damaged. Pull-out sofa was broken, which made it impossible to sleep on, TV remote was missing and TV in living room didn’t work even after asking to have it fixed, situation wasn’t resolved. There was no luggage stand to put the suitcase on, sink was clogged and carpet was damaged. The pool looked dirty and the hot tub condition was so poor that we didn’t risk using it. The bright star of the stay was our breakfast assistant DeeDee who was just amazing. Other than that, the hotel has a lot to catch up on.

Friends_and_family Family

2/10

Poor

20 Aug 2025

Deborah

Sorry stay!!

We had to come to Norfolk to visit my Dad who is in the process of passing. During my search for a place to stay, this was the closest. Our family consist of 2 adults and 1 small, well trained ShihTzu. I planned to stay for 2 days and paid for two days, but was not happy with this hotel so we left early on the second day. The room was lacking amenities' that we needed for my husbands health issues, No microwave being one, and I saw what i thought was a manager in the hall after the first night and ask about it. Was told we would have one delivered, however when I returned to the hotel that day, there was no microwave. The bed was not comfortable, the furniture was not comfortable. We left at like 5-6:00 on the second day. My husband and pet stayed in the hotel while I went to the hospital to be with my father. When i told the front clerk we were check out, he never even ask if there were any problems! But the hotel has charged me the full $691.70 for this sorry stay. Upon checking into this hotel, I told the lady I was usually a Hilton member, but did not find one close enough. She said \"hopefully we can do better and your stay will be good\" or something to that effect. The stay was not better, it was horrible!! And just for the record, our dog is well trained and left nothing behind in the room and does his bathroom breaks outside. Our trip home was 4 hours one way and after a stay in the hospital for 1&1/2 days, it was a ruff trip home!!

Friends_and_family Family

2/10

Poor

17 Aug 2025

vanessa

The AC was broken on my first night, and the customer service was terrible, completely unattended. Every time we ask for a simple task it was a problem and attitude.

Business Partner

10/10

Exceptional

12 Aug 2025

Amina

The staff was awesome! Wonderful breakfast spread

Business_and_leisure Partner

6/10

Pleasant

11 Aug 2025

Mark

The beds were terrible -- too soft, saggy, and just worn out. We had to move rooms after 1 night because there was no hot water on the 2nd floor.

The breakfast buffet was OK, but some hot food items were cold. You should add a microwave oven so guests can reheat cold food.

2/10

Poor

06 Aug 2025

Tej Kumar

Not good

No hot water, No drinking water, stinky smell in the room

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

evelyn

Everything was great! Except there is no hot water in the shower.

Business Family

8/10

Excellent

03 Aug 2025

Deyna

Overall the stay was pretty nice. The bed is SUPER soft, almost too soft. The fan in our bathroom didn’t work either.

Friends_and_family Family

4/10

Poor

03 Aug 2025

Steven

We didn’t have air conditioning either day so it was uncomfortable to be in the room. We notified the staff and they had someone working on it but it never got fixed.As of right now I’m waiting for some form of compensation.

Business_and_leisure Family

6/10

Pleasant

26 Jul 2025

Michelle

Traveling by myself, I was not pleased with having to park across the street from the hotel and there was an additional cost to the parking since I would need to come and go a few times.

Additionally, in the evening/night there were quite a number of emergency vehicles passing by making it difficult to get to/stay asleep.

For the amount I paid for the room, this is quite disappointing.

Leisure Self

8/10

Excellent

22 Jul 2025

LISA

Staff was friendly, and the room was comfortable. Breakfast wasn’t very good. All the hot food was barely warm, and the staff couldn’t keep up. The tv and internet is very slow. But, still a good hotel.

Leisure

10/10

Exceptional

22 Jul 2025

alan

Check in was a breeze. Our room was on the 2nd floor. Clean room. Location was convenient to everything we could want/need. Staff was super friendly.

Leisure Friends

2/10

Poor

19 Jul 2025

Yasmine

Rooms smelled like mildew and very worn down. Not at all like the pictures

Business Self

10/10

Exceptional

12 Jul 2025

Tom

Nice hotel

Leisure Self

10/10

Exceptional

11 Jul 2025

alan

Staff was excellent at check in

Leisure Friends

6/10

Pleasant

07 Jul 2025

William

Room was clean, everything worked, plenty of soap/shampoo in pump dispensers in shower. Mattresses super (too) firm. Housekeeping only showed up once on a 4-night stay with 2 adults and 3 kids registered in a room.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

michael

Great

10/10

Exceptional

16 Jun 2025

ANITA

.

10/10

Exceptional

13 Jun 2025

Donnie

Stay was great

Self

10/10

Exceptional

09 Jun 2025

Eric

It would have been nice if parking was included.

Leisure Family

10/10

Exceptional

07 Jun 2025

Thomas

While visiting my friend in the hospital, I needed a place to rest and this place was magnificent!!

Leisure Self

10/10

Exceptional

29 May 2025

Thomas

The staff, especially Ieisha, was awesome!! Really took care of me and my needs!!!

Business_and_leisure Self

10/10

Exceptional

29 May 2025

Debra

The front desk staff was wonderful!!

8/10

Excellent

29 May 2025

gregory

It was okay

Business

10/10

Exceptional

26 May 2025

Benju

The location was convenient to the arena and all the waterside attractions in downtown Norfolk. The hotel was clean and the breakfast was very good. The staff was amazing. Brett was outstanding, friendly and attentive. He was always busy helping other guests and helping clean up during breakfast. All in all, the stay was exceptional.

Leisure Partner

10/10

Exceptional

25 May 2025

Chelsea

Our stay was great. Very helpful and friendly front staff. Will come back!

Leisure Family

10/10

Exceptional

25 May 2025

Marilyn J

Great hotel. Quiet location. Great included breakfast. Friendly front counter staff and breakfast area staff. Large room with full sized fridge and microwave. TV rotates for viewing from table and bed.

Leisure Partner

10/10

Exceptional

19 May 2025

Kelli

Staff was all polite and friendly. Everyone was welcoming and accommodating.

Leisure

8/10

Excellent

17 May 2025

Robert

Great, helpful staff. convenient location.

8/10

Excellent

17 May 2025

maurice

Very nice for traveling with a family

Business Self

10/10

Exceptional

11 May 2025

Gregory

Very nice and clean

Leisure Family

10/10

Exceptional

11 May 2025

Theresa

The hotel was clean. The staff were amazing. Very friendly and willing to help anytime. Definitely recommend this hotel

Leisure

4/10

Poor

04 May 2025

Kimberly

I was disappointed in our stay. Almost every time we returned to our hotel room, our keys did not work. Then we’d have to go down to the front desk to get them reset. Additionally, when leaving for the airport on our final morning, the QR code the hotel sent for exiting the garage did not work. We left much later than planned because of this, and had to repeatedly work with the front desk to get a new QR code. We were then stressed about missing our flight. Overall, I was disappointed in our experience at this hotel

4/10

Poor

02 May 2025

Tammy

-

Leisure Family

10/10

Exceptional

27 Apr 2025

Colleen

It was great

Leisure

8/10

Excellent

24 Apr 2025

Mauricio

Nice place.

Leisure Self

10/10

Exceptional

23 Apr 2025

Nena

Will definitely stay again

Leisure Self

8/10

Excellent

21 Apr 2025

QUIANA

Staff was very professional and friendly.

Leisure Self

6/10

Pleasant

16 Apr 2025

ROBERT

The drain in the bathroom sink was nearly clogged. The sheets and blankets were tucked in to only reach barely to my waist. I had to redo them. The bath towel was very small, and there was only one. The front desk staff and breakfast staff were all excellent.

10/10

Exceptional

15 Apr 2025

Cheryl

Stay was great! Area was very accomodating for our stay. Rooms little dated but clean.

6/10

Pleasant

15 Apr 2025

virginia

Parking garage was in a good area. The only problem is that there was no hot water. They literally started to work on it as we were checking out.

Leisure Partner

6/10

Pleasant

13 Apr 2025

Dayka

The location was great, very close to the Waterside District.
Very clean, good bed however two things made it hard for us to give a 5 stars: a noise from the air conditioning unit and the fact you pay for parking. The staff offers a voucher if you ask for it but you still have to pay a daily fee.
The staff is helpful, they even offered us a different room if the maintenance person could no get the air conditioning issue repair

2/10

Poor

13 Apr 2025

Duncan

I paid for my son to stay here as he had an important audition the next day. He woke to find there was NO WATER in his room and the entire hotel. He could not shower, wash, brush teeth or flush the toilet. The front desk kept telling him the water would be on soon but ot never came on. The last time he called the front desk they told him he should have water in his room, though he sid not. When he checked out they offered NO COMPENSATION. I cant belive I paid $190 for my son to have a hotel room with no water. I will never stay at any Marriott affiliated hotel again. Unbelievable they would treat paying guests so poorly

Business

6/10

Pleasant

11 Apr 2025

Roy

Comfortable Stay

The staff were friendly and they tried their best. Unfortunately we checked in in the evening around 8pm and there was only one person working the front desk so it took a while to get our keys. The rooms were spacious but old. The sofa had lots of stains and furniture looked dated.

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Quran

Property was quiet and clean

Business_and_leisure Family

10/10

Exceptional

06 Apr 2025

Tammy

We stay here when we are visiting family. Good location, walkable, staff is amazingly helpful and friendly. We will be back

Leisure

10/10

Exceptional

22 Mar 2025

Wendell

Cleanliness

Business_and_leisure Partner

10/10

Exceptional

18 Mar 2025

keith

Close to scope, attended meac basketball tornment

Business_and_leisure Partner

10/10

Exceptional

18 Mar 2025

keith

Coffee pot empty about 3pm,

10/10

Exceptional

09 Mar 2025

Elba

I like everything.

10/10

Exceptional

02 Mar 2025

Patrick

The front desk was very nice.

10/10

Exceptional

23 Feb 2025

Lady

The property is close and convenient to the Sentara Norfolk Heart hospital. Easy access parking and desk clerk gave me a pass so I didn't have too pay.

Self

8/10

Excellent

21 Feb 2025

Sherri

Only bad thing is I could not adjust the temperature in the room. There was a thermostat but it never impacted the temp in the room. Otherwise every thing was great

Business Self

4/10

Poor

18 Feb 2025

Matthew

I was in Norfolk for a convention - one of the reasons I booked the Residece Inn is because of the breakfast buffet and I timed my morning so that I could have a substantial meal before my all-day event. When I arrived at the buffet at 7:30 am there was no hot food other than bread for the toaster, and no plates. I thought at the very least I could have yogurt and a coffee but there wasn't any coffee made. When I went back to my room to use the coffee maker there, I discovered that there was no carafe. I didn't have time to call down and ask for one since I had to leave so I found a coffee shop on my way to my event. It made for a stressful morning. In addition to this I had to return to the front desk twice after finding that my room key had stopped working. The first time they simply reactivated the key and the second time I was told that the problem must be that I was keeping my room key in the same pocket as my phone. This is the first time that's ever been the case at any hotel I've stayed at, Residence Inn or otherwise, so I have to believe that the fault lies with the equipment. The person at the front desk acted as though this was a common problem, so if that's true then guests should be informed of that at check-in. Also, I was handed a small bag of Hershey's Kisses when I checked in, and there were no bottles of water in my room. I'd much prefer to have a free water than some candy when I get to a hotel.

Business Self

4/10

Poor

17 Feb 2025

Zilvia

I wasn’t happy staying at the hotel because the room had a slow drain in the sink, the bed sheets were dirty, I found seaweed food under the comforter, and the breakfast was served late, around 8.40 a.m., and they cleaned up at 9.30 a.m.

Business Family

8/10

Excellent

17 Feb 2025

John

Nice and new building

Business_and_leisure Partner

4/10

Poor

16 Feb 2025

Josefina

Only One elevator working, the room is out dated, no plug for charging phones unless you have a cube, and of course I didn’t. The sink was leaking, no house keeping and our key pass for exciting the parking lot always gave us trouble and lady on the phone was rude . Nothing around that is open .

Leisure Self

10/10

Exceptional

16 Feb 2025

Michelle

The room was very nice and the staff was extra friendly.

10/10

Exceptional

13 Feb 2025

Edward

Very convenient location and nice suite

Leisure Family

10/10

Exceptional

11 Feb 2025

jovan

Very clean, front desk staff were friendly and accommodating. Parking was also a breeze being as though vouchers were provided.

Leisure Friends

8/10

Excellent

05 Feb 2025

Diane

Free breakfast was great, and the attendant was kind and friendly.
Front desk staff were also caring and friendly.
Room was large and clean. The bed was perfect and comfortable.

Leisure Partner

8/10

Excellent

31 Jan 2025

Nora

Newly renovated. Hotel has a separate parking deck. A little uneasy after dark. Nice inside. Nice room. Convenient location. Great beds.

Self