Name: Candlewood Suites Norfolk Airport
Address: 5600 Lowery Road, Norfolk, 23502, US

6/10

Pleasant

03 Jul 2026

Corey

We had a great time

6/10

Pleasant

23 Jun 2026

ELIZABETH

Room stunk bad
Trashy area, a lot of homeless walking around
Front desk clerk did not know her job.
Made us wait until exactly 3 pm to check in with rooms ready

Family_with_children

4/10

Poor

14 Jun 2026

Donte

My room was switched to a single with a small uncomfortable bed ,water pressure was horrible ,luckily I was only staying one night because I was cruising out in the morning

Family

2/10

Poor

14 May 2026

Ben

The room, which I paid for in advance, was not available because of over-booking.

Self

4/10

Poor

13 May 2026

Barry

Hotel is clearly understaffed. Check-in was fine, but room had a very bad smell and TV did not work. I did inform the front desk and they changed my room. It was better.

Self

8/10

Excellent

04 Apr 2026

Crystal

Did not use kitchen but seemed good. Parking close, convenient, well lite. Recliner did not work well but minor issue for us

Family

10/10

Exceptional

29 Mar 2026

Daynell

hello good afternoon from the moment of check-in. The young man Marques was awesome even though a lot was going on around him. He held it together. Gave me a nice check in and throughout my stay we had laughed and jokes and that made it really nice. I love the hotel. It will now only be staying at the Candlewood because of my visit there thank you so much for allowing me to take a long drive and be able to rest when I get there the bed was awesome even when I was leaving, I did not have a do not disturb sign in the lady that was cleaning the room walked over and gave me one. I appreciate her being attentive, listening, and being there for my knee it was an awesome. because of my visit there thank you so much for allowing me to take a long drive and be able to rest when I get there the bed was awesome even when I was leaving, I did not have a do not disturb sign in the lady that was cleaning the room walked over and gave me one. I appreciate her being attentive, listening, and being there for my needs it was an awesome awesome visit and to have the kitchen in their room was a plus thank you so much. Me and My Friend went to relax and we did just that the beds were awesome. Can't wait to come back.

Friends_and_family Friends

4/10

Poor

18 Mar 2026

Samantha

Rustville!!! Toilet, sink, lamp, toilet paper holder, everything was very rusty! Floors were dirty.. weed smell throughout the place..outside of the refrigerator was horrible, too nasty to open

Family_with_children

8/10

Excellent

15 Mar 2026

Robin

Room was clean day staff good

Self

2/10

Poor

15 Mar 2026

Deneen

Was very disappointed that no advance notice was given for a water shutoff for 2 hours in the am as we we trying to get ready for an event we traveled for. I asked that an adjustment be made and we checked out early. I still haven’t heard from the manager

10/10

Exceptional

10 Mar 2026

Wanda

Kitchen was great with a full fridge!!

Partner

10/10

Exceptional

06 Mar 2026

Evette

Clean

Self

8/10

Excellent

21 Feb 2026

robin

Staff was great

Family

10/10

Exceptional

19 Feb 2026

sheila

Clean room & nice staff

Partner

10/10

Exceptional

08 Feb 2026

Quiana

Only

10/10

Exceptional

04 Jan 2026

Yvette

Room was clean and the staff was very nice

Leisure Family

10/10

Exceptional

31 Dec 2025

Kam

Everything was great. Only hiccup was they charged my credit card that was supposed to be for just incase of accident for a night. Got money back but,it should have never happened.

Partner

8/10

Excellent

06 Dec 2025

Marcus

room clean and staff was nice

Business Self

10/10

Exceptional

23 Nov 2025

Ronda

Staff was friendly and courteous. The room was exceptionally clean.

Partner

6/10

Pleasant

14 Nov 2025

john

Room was good and clean. Three stars only because the check-in took quite a bit longer than normal, but there was a new person being trained. She was very nice and courteous.

Leisure Self

10/10

Exceptional

09 Nov 2025

Angela

I didn't check kitchen appliances but parkingot was ok saw randoms walking by & parking lot was a long walk to door

Friends_and_family Friends

8/10

Excellent

06 Oct 2025

Robert

The. Location was convenient.

Leisure Self

8/10

Excellent

26 Sep 2025

Jesse H

Cleanliness was good. Bathroom were clean. Noisy person shouting on the phone. Location good. Staff courteous. Thanks.

Leisure Self

10/10

Exceptional

22 Sep 2025

Kevin

Best hotel stay I’ve had in a long time. Convenient location and friendly staff. Tay really helped me out by getting me an early check in and my room was clean, spacious and cool. Would reccomend and if I’m ever back on the area, I would return!

Self

10/10

Exceptional

10 Sep 2025

Colleen

Good parking, close to all kinds of stuff. Airport very close. The bathrooms had moldy caulk.. but the tub wasn’t dirty, nor were the rooms. Staff was very outgoing, friendly and accommodating.

Leisure Family

8/10

Excellent

09 Sep 2025

Cynthia

I like the full kitchen access with free parking.

Leisure

8/10

Excellent

26 Aug 2025

Leslie

I recommend this property.

2/10

Poor

25 Aug 2025

Ashrymaty

The room smelled like mold.

Leisure Partner

4/10

Poor

25 Aug 2025

Patricia

The property needs some updating. The air conditioning was not working correctly. When we first got in the room everything was wet. The humidity was really high. Both floors were wet. Had to turn on the heat to dry everything out and then turn off the unit completely. Also the facets in the bathtub was backwards so we thought we didn’t have hot water. The front dest suggested the faucet was inverted and it was.

Partner

8/10

Excellent

11 Aug 2025

Dylan

Very friendly staff and a quiet hotel!
Thank you for the great stay.

Leisure Family

10/10

Exceptional

27 Jul 2025

Dima

Nice room for good price

8/10

Excellent

15 Jul 2025

Tiarah

The property was well kept, the only thing they should check in on more was the cleaning of the elevators. I would like to give the front desk worker Tay props!! She was excellent funny extremely helpful !!

Leisure Family

2/10

Poor

15 Jul 2025

Wendy

The condition of the hotel was very disappointing. Cleanliness and upkeep were clearly not a priority, and our expectations were not met. Worst of all, we were not told they were having issues with their fire alarm and we were woken up at 4 am by the fire alarm going off. We rushed downstairs along with other guests and given no direction or explanation after the fire alarm turned off. We all just assumed that it was a false alarm however no explanation was ever given by staff until the day after when it was time for us to check out.

Leisure Family_with_children

8/10

Excellent

11 Jul 2025

Denise

This hotel was great for the time that we needed to stay. The front desk associates were great. Very friendly, hospitable, inviting, and helpful. The only thing that I didn't like was that our tub/shower wasn't very clean. There were strands of hair in it. The toilet could have used a better cleaning as well. There were yellow stains that were at the base of the toilet. Also, the door to the bathroom was not leveled and dirty looking. Other than these things, our room was good.

Business_and_leisure Friends

4/10

Poor

11 Jul 2025

glen

Don’t go there.

The ice machine in the room didn’t work and they had no ice machine stations on the floors.
We had a fire alarm in the middle of the night so we all had to stand outside for an hour and there was nothing wrong.
And upon check out I was charged hundreds of extra dollars for no reason since I had paid the full price on this platform.
Also, the towel rack in the bathroom just came off the wall. The drywall just gave way and let it fall.

Partner

10/10

Exceptional

11 Jul 2025

Daniel

Spacious room, extremely clean and check in was a breeze!

Leisure Pet

4/10

Poor

08 Jul 2025

Alison

Unfortunate

Hotels.com description of the hotel rooms are listed inaccurately on the website, first. The hotel allowed me to move into a room on day 3 of my stay, one that matched the correct website description. The hotel is having issues with condensation in the ductwork which has created mold or the smell all throughout. The room gave me a horrible headache daily and my animals are not feeling well as a result of the smell. I moved hotels. The fire alarm continuously goes off due to the condensation affecting the wiring. It’s alarming to deal with the loud noise early in the morning with 2 frantic pets and guests. The hotel is understaffed and needs new management to help create a safe and overall healthy environment that doesn’t violate OSHA regulations. Being in the service industry for years, you create expectations and standards of care and hospitality. This hotel is lacking and it’s unfortunate!

Self

10/10

Exceptional

06 Jul 2025

Benjamin

It was clean and hospitable. The staff were very courteous.

Leisure Partner

8/10

Excellent

06 Jul 2025

Joseph Edward

Good property for a value hotel. The building is kind of dated. If you are looking for a lot of USB ports for your electronics, look somewhere else. The age of the building is apparent because of old outlets, light switches, etc. They work...just a little dated. Otherwise pretty clean and the staff was great!!! Overall, a good value option.

Leisure Family

2/10

Poor

04 Jul 2025

Warren

Not clean. Refused to sleep in the bed.

Business Self

10/10

Exceptional

28 Jun 2025

PAMELA

The front desk attendant was very pleasant. We got in earlier than check in as we were out of our vacation rental and she helped us get into a room quickly . We sure appreciated her accommodating us and getting us a late checkout for next day so we could go straight to airport after our stay. Great customer service!!

Leisure Partner

8/10

Excellent

26 Jun 2025

Jmj

The room is big nice and clean. Amenities in the room wwere

8/10

Excellent

09 Jun 2025

Diane

Thumbs up

Leisure Partner

6/10

Pleasant

08 Jun 2025

James

Other person came up to the front desk with mold or bug poop in the room and they never offered to move her only vacuum it up for her. The AC was messed up in my room and only hit the side of the first bed next to it.

4/10

Poor

01 Jun 2025

Marilyn

I loved being able to have the dog there. The kitchen was nice. The room needs more attention the bathroom door doesn’t close. Cleaning could have been better especially wiping everything down. I wiped up coffee spelt on the door and wall. Water pressure in the kitchen sink was awful. Bed seemed old rolled to middle.

Leisure Partner

10/10

Exceptional

30 May 2025

Brad

Very clean good staff

Business_and_leisure

4/10

Poor

26 May 2025

Jessica

Candlewood Suites was beautiful on the outside of the property but we had nonstop issues on our 3 night stay. Upon check-in, they told us their system was “down”. But we were able to get into the room. Studio suites are quite small. They did not offer housekeeping services since it was a 3 night stay. The first night our room key card stopped working, the room phone wouldn’t work, the WiFi wouldn’t work, and the TV completely stopped working. Shut off every couple minutes. The desk staff then needed us to come down to the desk at 8:30pm to sign more paperwork since the system was down and they needed more information on paper. The staff ended up moving us rooms late at night since nothing in our room was working. Each day the room key card stopped working and we had to get a new one. The system remained mostly down for the weekend and we watched many people stopping at the desk with issues or not being able to check-in altogether. Female desk staff wore pajamas all weekend. The good things would be a comfortable bed and nice amount of counter space. Would not stay again.

Leisure Partner

8/10

Excellent

20 May 2025

Richia

.

Leisure Partner

10/10

Exceptional

28 Apr 2025

Jeffery

The staff is very nice and welcoming

8/10

Excellent

27 Apr 2025

Verified traveler

Relaxing

Everything was fine and shopping centers annd food close by.

Self

10/10

Exceptional

25 Apr 2025

Angela

Plenty of parking and convenient

8/10

Excellent

22 Apr 2025

Claire

We had a great experience however, the carpet needs updating or cleaning and some walls in our room had areas that need painting. The staff were very helpful

Leisure Family

4/10

Poor

07 Apr 2025

John

After a long day of travel we arrived at the hotel late where there was a very noisy party in the parking lot. Called to the front desk but they were not able to help. It wasn’t until close to 2:00 AM when I called IHG customer service that management of the hotel got involved and were able to break up the party. Not a great experience!

Leisure Partner

4/10

Poor

23 Mar 2025

VIRGILIO

Okay for the price. It wasn’t that I expected it to be. Doors were dirty and unpainted, just primed. Bed and pillows were not comfortable. I wouldn’t stay here next time.

8/10

Excellent

22 Dec 2024

Kimberly

Front desk personal very helpful and pleasant.

Business_and_leisure Family

10/10

Exceptional

10 Dec 2024

Verified traveler

Definitely coming back. Loved my time there.

Leisure Partner

6/10

Pleasant

05 Nov 2024

anne

No towels no extra toilet paper

Leisure Partner

6/10

Pleasant

02 Nov 2024

Kevin

Nice rooms

Family_with_children

8/10

Excellent

10 Oct 2024

paul

The hotel is always nice and pleasant and clean!

Business_and_leisure

10/10

Exceptional

25 Aug 2024

Rael

Good customer service and nice rooms.

Leisure Family

4/10

Poor

17 Jul 2024

JAMES

When we arrived, our room reservation had been downgraded for no apparent reason. We had to settle for lesser room. We were told this problem often happens?!

Leisure Partner

10/10

Exceptional

16 Jul 2024

Ilya

Great place to stay at Norfolk for those on a tight budget.

Business

8/10

Excellent

16 Jun 2024

Zach

Felt like the hotel was in a strange industrial area, and many low-income/ transient folks were walking around outside hotel late at night.

Business_and_leisure Partner

2/10

Poor

16 Jun 2024

lisa

I WILL NEVER STAY AT AN IHG HOTEL AGAIN

it was horrible from the time we walked in the door. We left early so i could get a service oriented place to stay where the staff wouldn’t accuse me of having white priveledge and give me a fake name. Also for gods sake put in ice machines!!!

Business

2/10

Poor

11 Jun 2024

Rodney

I cant chek in my confirmation numbers bot in the system

6/10

Pleasant

02 Jun 2024

Bernard

OK for the price

For the price, it was ok. Rooms were clean, but AC was floor mount and had to control temperature. No daily cleaning service, but that was OK.
As with last time, the key stopped working the next day and had to get it reset.

Friends_and_family Family

4/10

Poor

30 May 2024

Barnett

The initial room that was given wasnt cleaned and was charged twice for the sake room that was already paid for online

Self

6/10

Pleasant

27 May 2024

Melanie

The location was perfect, the staff on overnight was rude

Business_and_leisure Partner

4/10

Poor

25 May 2024

Verified traveler

Never again

Room was not well cleaned, mold in grout.. filth on surfaces, hairs in bedding. Net out of pocket was $250 - before medicals to treat whatever we may have contracted.

Friends_and_family Family

8/10

Excellent

18 May 2024

Ronald

Everything was great.

Leisure Self

2/10

Poor

08 May 2024

Vaughan

They told me that the room I reserved was not available do to overbooking, but there was no car in the parking lot all weekend. They gave me a smaller room, it smelled and the batteries were dead in the remote control. Not what I signed up for

Leisure Family

2/10

Poor

01 May 2024

Sevada

They didn’t have a room for me

2/10

Poor

23 Apr 2024

Jim

Online showed one room availabile. Reserved the room. Got to the property and they were full. Said the app does that a lot. No room at the inn.

Leisure Family

10/10

Exceptional

15 Apr 2024

Kenneth

Property at first sight I thought it was not good but I was surprised my room was very nice

Leisure Friends

8/10

Excellent

11 Apr 2024

Mark

Clean, quiet, good room design and amenities for a working trip. Friendly helpful staff. Would stay again on business.

Business

2/10

Poor

07 Apr 2024

Tom

This is definitely a disappointment. Sure isn’t worth the price. Trash piled up in hall all day and night. Cans over flowing outside main entrance. Enough trash lining the front of the building to fill a truck bed. Go to walk up the stairs inside and I look down and see aluminum foil with some sort of substance that you could tell was cooked in the foil. Total disappointment.

Business Self

2/10

Poor

04 Apr 2024

Verified traveler

Housekeeping

It wasn’t amazing. Twice I had to make a trip to the front desk because the rooms weren’t clean.

Self

2/10

Poor

18 Mar 2024

Monique

Nothing

Business Family

2/10

Poor

18 Mar 2024

sherrod

nothing

Leisure Family

2/10

Poor

17 Mar 2024

Tonia

I will never stay here again!

Room was dirty. Had to ask front desk to come clean nasty toilet. Had no shower curtain. Then worker brought in a dirty one. No towels or washcloths were ever ready..always in the dryer. Air conditioning was not cooling room.

Business

8/10

Excellent

17 Mar 2024

BIANCA

Simple and clean enough for a two night stay. I would stay again.

Leisure Pet

6/10

Pleasant

12 Mar 2024

Verified traveler

If you like Weed Smoke and Barking Dogs...

BEWARE: Though hotel staff is very friendly and accommodating, the smell a marijuana poured through the vents into our room constantly. The kennel across the street provided a soundtrack of barking dogs morning, noon and all thru the night. The beds were clean and comfortable but the bathroom was stained, dirty and had poorly patched up walls. Overall, the hotel smelled stuffy, mildewy, damp and smokey. Couldnt stay more than one night, had to move my children to a different hotel.

Friends_and_family Family

6/10

Pleasant

09 Mar 2024

Chloe

The property is around a few longer term stay suites, lots of stores and shopping areas nearby that are walkable. The hotel is exactly average and what I was looking for. The room was clean enough and the amenities were great, it’s pet friendly too which is a bonus. Absolutely screams Virgina.

Leisure Self

2/10

Poor

03 Mar 2024

Dionne Anita

It was a horrible service from check-in to Check-out. Me and my family arrived Friday evening to check-in well none of the reservations paper work was printed out so we had to wait okay no big deal. We get to the room well key card did not work so we had to go back down the to service desk to get that situated. At that point we were tired and hungry so the front desk attendant express they will have it fix when we get back. We get back around 10pm and our key card still was not operational, we had to go back down at this point we were really tired and sleepy so the front desk attendant had to use his master card to let us in for tonight. Get up the next morning (Saturday) still no key card operational, we endure this the whole stay. Property manger had to hook up a computer just to open the door for each time we need to leave the property. Didn’t get ask to move to another room til Saturday night which we were to exhaust to move anll our belongings and we had an 5am flight Sunday morning. This was a very inconvenience for me and my family. Room 302 needs a major upgrade to that room. I pray they take that room off line until they are able to fix the door. I will never recommend this property to anyone.

Leisure Family

4/10

Poor

03 Mar 2024

Amber

The night we got here the room was not clean and they had to move us rooms

Friends_and_family Family

2/10

Poor

20 Feb 2024

Eric

There were bugs and hair in the beds and the beds were dirty

10/10

Exceptional

31 Jan 2024

darryl

Had a great stay.

Leisure

6/10

Pleasant

19 Dec 2023

Brevet

Couldn't get their internet to work, Other then that it was fine.

4/10

Poor

29 Oct 2023

Aisha

I would not stay again

Trying to get in contact directly was awful. It didnt happen. You all had to email them after trying to make phone contact. Our room smelled like mildew. We opened the window to help. Paint was peeling in the bathroom. There was no toilet paper initially. It needs a refresh. Pull up the carpet and start over. I would not stay again.

The staff was professional and attentive in person. No complaints about them.

Partner

2/10

Poor

29 Oct 2023

Kelly

There were roaches, my Tv in my room and no hot water

Leisure Self

6/10

Pleasant

24 Oct 2023

TAMEKA

The location was great, its near restaurants, and shopping. There wasn't a store within the hotel as advertised or vending maxhine. There were dirty towels from the previous guest left on the bathroom floor and strands of red hair on the kitchen coubter.

Leisure Partner

6/10

Pleasant

16 Oct 2023

Jeffrey

One strangely unique thing about this property is that there is NO ICE MACHINE! What in the world were they thinking? The hotel was nice but I just can't stay at a hotel without an ice machine

Business_and_leisure Self

10/10

Exceptional

28 Sep 2023

Carrie

Quick and easy check in. Very nice staff!

2/10

Poor

07 Sep 2023

Carlos

Worst place in the planet

Business Family_with_children

2/10

Poor

26 Aug 2023

Kelly

Check In was supposed to be 3 pm but our room wasn’t clean until almost 9. Evening staff were not good. The lady working the desk told me to go out and find a manger who was smoking on his break and ask him about the room taking so long instead of her checking with house keeping. Rooms were suitable and comfortable but after a 10
Hour drive we didn’t want to
Wait 6 hours in a lobby for a clean room that I booked and paid for 8 months earlier

Friends_and_family Family

4/10

Poor

22 Aug 2023

Keenan

Way. way , way over priced

This place is convenient to downtown Norfolk.....but I could and should have paid the same price and stayed downtown.
The place is old, decorated old, feels old......tv's from the 90's, alarm clocks with no ports for plugging in phone....it's 2023 and felt like 2003 in that place. You can tell that ownership invests NOTHING in that property

Partner

2/10

Poor

31 Jul 2023

Roger

There is absolutely no way to get help with your room booked through Expedia. We were delayed due to weather which I don't control. The folks at the hotel told me my room would cancel since I couldn't be there so it was my problem to find another place to stay.

Leisure Family_with_children

8/10

Excellent

03 Jul 2023

Sky

Right across from Walmart.

Leisure Partner

4/10

Poor

27 Jun 2023

Jon

Had issues with room provided, requested another. 2nd room found 4 cockroahes in 5 minutes. Canceled reservation and left.

Partner

6/10

Pleasant

25 Jun 2023

Jimmy

I wish that I would have read the negative reviews before I booked. The first issue was the phone. I called before we checked in and no answer. When I arrived the front desk attendant said that when it rained that week it knocked the phones out and they were waiting on the repairman. (We stayed two days and we still had to go downstairs for trash bags and toilet tissue) When we got off the elevator to go to our room, it was extremely humid in the hallway with a mildew smell. Our room had a lot of patchwork done. There were missing tiles in the bathroom and the sink water ran real slow. The bathroom door looked as if it had been punched and they just painted over it. The good points were the bed was comfortable and the shower water was hot.

Leisure Partner