Name: Quality Suites Lake Wright - Norfolk Airport
Address: 1521 Premium Outlets Blvd, Building A, Norfolk, 23502, US

6/10

Pleasant

03 Aug 2026

Marianne

Would not stay again

2/10

Poor

02 Aug 2026

Juan

There was too much noise in the bedrooms making it hard to sleep and the pool was dirty. Don’t recommend

6/10

Pleasant

30 Jul 2026

Joann

Our stay was ok. Room was clean but could use some attention especially in the bathroom. There was black mold in one corner of the shower and the shower curtain had brown stains on it.

The bed and pillows were very comfortable. Slept well.

Breakfast was good, hot and plentiful. The pool was questionable. Very cloudy water and needed general maintenance such as painting.

All in all our stay was ok. With some attention to detail we might stay again.

8/10

Excellent

29 Jul 2026

Cerrone

Facility was clean. Staff helpful. Over pleasant experience

8/10

Excellent

29 Jul 2026

NALLELY

The stay was overall good. A few things were broken or damaged. The breakfast staff was not great. Rude to customers.

10/10

Exceptional

28 Jul 2026

Cynthia

Facility easy to access, friendly and helpful staff. Carpets in room need to be cleaned and all lights need to work

8/10

Excellent

27 Jul 2026

Ken

Only had 1 elevator working all weekend except a few hours on Sun. We had to ask to have the lobby televisions turned on, and I had to ask twice.the house keeping staff was understanding about us being out all day and giving us towels. Over all we always stay there when we are in town.

6/10

Pleasant

26 Jul 2026

Cyrus

Property is dated and needs upgrades to complete with like properties.

2/10

Poor

23 Jul 2026

Kimberly

No can not do that because what I dislike another person may like

4/10

Poor

22 Jul 2026

Uyen

The elevator very slow , bathtub water run not good and the light not too bright some light bulbs dead. Need to be improve it

6/10

Pleasant

20 Jul 2026

Kyrin

Ok

Family_with_children

6/10

Pleasant

20 Jul 2026

Shekerra

Our stay was decent, but there were some pain points. I booked this room for last minute beach trip. The hotel was nice as you walked in. The room was okay, except the carpet needed cleaning. There were sticky patches, maybe gum spots, in the carpet in various places in the room. The beds were comfortable, and the room even came in with a pull out sofa bed.
The pool was not the cleanest, the water was cloudy.
I asked for extra towels and linens for the pull out bed since there were none in the room. I was told the amount of extra towels i asked for was too much and the guy at the desk handed me a set of 4. As for the linens i was given a fitted sheet and a flat sheet, no blanket.
The breakfast was great though

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Charles

Room was very smelly and most of the lights didn’t work. The breakfast was terrible. Didn’t use pool so not sure about that

Partner

2/10

Poor

11 Jul 2026

Adriane

Shower curtain need to be changed ceiling moldy and falling apart ! Never will i ever book there again

8/10

Excellent

09 Jul 2026

Josh

The gym needs to be updated with working equipment. The pool had too much chlorine in it. Breakfast was good. The rooms were well maintained and spacious

Family_with_children

6/10

Pleasant

07 Jul 2026

Christine

The room was clean and tidy. Staff were helpful and food buffet selection was varied and catered for all tastes.
The maintenance was inadequate - the door to the bathroom had a hole in the bottom and the shower head was easily detached from the wall and the shower tap was coming away from the wall.

Partner

10/10

Exceptional

05 Jul 2026

Lizett

Excelente hotel bien limpio

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Patricia

In my opinion, when you stay at the hotel and you park there because you’re flying out on a trip, you should not charge for parking. I think it should be free because when you come back, you might have to stay there a couple more nights before you go on to your next destination.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

nayalin

Breakfast always have a big line

Family_with_children

10/10

Exceptional

03 Jul 2026

Andrea

I visited this spot with my family and extended family. Overall our concern was cleanliness and safety and I must say, the hotel is was well maintained. Ckin was easy, $50.00 deposit. The rooms are huge with suites . My room smell like smoke so I requested another room which was an easy process. The pool was clean and opens from 10-8. There’s free breakfast available from 630-9. There’s food service onsite and drinks. Outside the hotel there’s a strip of food spots which was a great convenience for lunch and diners. The VA beach is 20 minutes away and there’s a closer beach called ocean front. Parking free and easily accessible. There’s also airport shuttles.

Family_with_children

6/10

Pleasant

29 Jun 2026

Kessa

The hotel is decent dor the price.

Family_with_children

2/10

Poor

22 Jun 2026

Jhanel

The room on the first floor smelled so badly. The beds were uncomfortable. The bathroom was not clean. The breakfast was mid. One of the house keepers stole my mom white sweater after switching rooms and realizing she left it in the first room. She went back to the first room and did not find her sweater. They will charge your card for the room and the damage fee at 8am after selecting pay at property.

Family

10/10

Exceptional

22 Jun 2026

Diego Jose

Rooms were clean. Staff was helpful. Breakfast was nice and hot. Loved our stay did wish that the pool closed later though.

Partner

6/10

Pleasant

22 Jun 2026

nayalin

Everything was ok except the Monday breakfast was close at the moment that I went to eat the time said 9:30 and I went at 9 and everything was empty and closed, so I couldn’t eat breakfast in that moment

Family_with_children

6/10

Pleasant

21 Jun 2026

Helen

We had a non smoking room however , it smelled of smoke. When we went to take a shower, the shower was off of the wall. We had to push it back in. We told maintenance guy who said it would be fixed the next day which is when we would be checked out. Staff were friendly however

Partner

8/10

Excellent

18 Jun 2026

Lincoln

Staff was nice ,clean room

10/10

Exceptional

15 Jun 2026

Vashawn

I absolutely love this place! Ive been bragging about it encouraging my family and friends to take a chance on being 15 minutes from the beach. It is well worth it. There are several restaurants in the parking lot and the have a restaurant inside the hotel. Its amazing.

Friends_and_family Family

2/10

Poor

13 Jun 2026

Clarence

I never completed my stay because the property SOLD my room! I was skeptical as to whether I would stay here, but took the chance and booked a “Pay at the Property” room. I contacted them at 5pm telling them that I’d arrive around 30min. I was told that they tried to charge my card, but it was denied, and they tried to contact me, but no answer. I booked through Expedia, so I know this was not true because they DO NOT have that information to do so! It was also confirmed by a hotel representative when I called back AGAIN to inquire if my room had truly been canceled. There were no other rooms available in the area due to a basketball, which I was there to coach. I also made it a point to tell my organization to NEVER use this hotel for ANY future stays! I DO NOT RECOMMEND THIS HOTEL!

Friends

4/10

Poor

12 Jun 2026

Heather

By the time you check in and get dinner and stuff the pool closes before you get time to go to it. Same with the next morning if you are only there a night and you have kids don't plan on swimming you have to check out before it opens. I had a pull our couch and no linens in the room For it. Front desk said you will have to come to tge front desk to get stuff, I went and they didn't even have a pillow for on th. e bed. Tgey also had 2 wash cloths and 4 towels for 5 people in my room (it skeeps 6). You would think you would have everything to utilize all beds and enough towels and wash cloths for 6 that it sleeps.

Family_with_children

2/10

Poor

07 Jun 2026

Jesse

Very dirty room, old food and wrappers all over the floor. Betting incomplete. Staff surprised by the issue and minimally interested in helping.

Family_with_children

8/10

Excellent

02 Jun 2026

TeQuoria

Great staff

Family_with_children

4/10

Poor

31 May 2026

Isaac

The rooms need to be updated, my room smelled of cigarette smoke, I had to go to Walmart to purchase air freshener and air purifier my first night there.

Self

8/10

Excellent

28 May 2026

George

Everything was fine. Possibly make breakfast hours a little longer

Family

10/10

Exceptional

25 May 2026

Jose

Listen, you get what you pay for.
For the price, the food was great. The chef was cool. I mean, bro I spent like 500 bucks for a week and it was six of us as spacious. I have privacy very good so what are the pools cold
It was good enough for me. I was grateful to stay there. It was hard to find a good hotel with reasonable prices. God bless Jesus is God remember that

Family_with_children

6/10

Pleasant

25 May 2026

Athena

It could be cleaner

Self

8/10

Excellent

24 May 2026

Athena

Cleaning could be better

Self

10/10

Exceptional

23 May 2026

Latonya

I stay there all the time and I really enjoyed myself

Family_with_children

10/10

Exceptional

19 May 2026

TeQuoria

Great!!

Family_with_children

8/10

Excellent

19 May 2026

TeQuoria

Great customer service and full breakfast

Family_with_children

6/10

Pleasant

17 May 2026

Shavon

The cleanliness of the furniture in the rooms were not up to par and the tubs could have been re-done. The pool area reeks of cigarettes. I can say, the breakfast was fresh every day and the common areas were clean. The staff was helpful and nice but for the price that I paid nightly they could do a better job with keeping the furniture and fixtures clean and up to date.

Friends_and_family Family

8/10

Excellent

15 May 2026

Arturo

Breakfast was fast and fresh. Parking easy, and many restaurants at walking distance

Self

10/10

Exceptional

04 May 2026

Roy

Clean rooms

10/10

Exceptional

03 May 2026

Jamilah

Great hotel to stay in, staff and environment friendly. Always clean and quiet great area and close to shopping malls and restaurants

Self

10/10

Exceptional

08 Apr 2026

Lashawnda

Awesome

2/10

Poor

06 Apr 2026

Jonathan

There was dog poop under the bed and when asked to clean it no one showed up. There were loud neighbors fighting and then targeting our door because we seen them fighting. The front desk was called and it took hours for something to be done about it. The pull out bed was made of nothing but springs and we had to buy extra padding to be slept on. The door had been previously kicked in and was not fixed well and barely secure. There were neighbors with dogs constantly barking through the night and morning as well as neighbors playing loud music early in the morning waking up my children. The laundry room was disgustingly dirty.

8/10

Excellent

02 Apr 2026

Retreva

Nice

Family_with_children

6/10

Pleasant

02 Apr 2026

Terell

Safe parking

Family_with_children

2/10

Poor

22 Mar 2026

Shaquesha

The worse stay ever

2/10

Poor

15 Mar 2026

Nuria

Every about this hotel was terrible

Self

4/10

Poor

15 Mar 2026

Donna

The pool was so cold none of us including older children couldn’t tolerate it. Our room did not have but one towel. When we asked for more towels (there were four of us) he gave it one more towel. I had to come back and specifically ask for 2 more towels. Our room was not clean so we left and went to another motel. The front office did not even say he was sorry.

Friends_and_family Family

4/10

Poor

04 Mar 2026

Stacey

Pool ice cold. The smell of weed is everywhere. Crackheads in the back of the parking lot working on a cars.

Family_with_children

4/10

Poor

22 Feb 2026

Kim

Entire property is neglected

Self

6/10

Pleasant

21 Feb 2026

MATTHEW

A

Business

6/10

Pleasant

08 Feb 2026

Randall

The room was clean and spacious and the staff was courteous. However, when I was deciding where to stay and called the hotel, I was told that there was a free 24 hour airport shuttle and free parking. When we arrived and tried to schedule an airport shuttle for 5 am the next morning, I was told that the shuttle did not run until 9 am. So we had to drive ourselves to ORF and pay $72 for long term parking. I will be sure to take this into consideration next time and let others know. I am not a fan of false advertising.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Edward

Great people room was good

Partner

10/10

Exceptional

25 Jan 2026

Shania

Yes

Friends_and_family Family

2/10

Poor

20 Jan 2026

Earl

They charged for everything. Front desk staff was rude. Lacked information. Needs more training

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Jamilah

We had a great time I always stay at this hotel

10/10

Exceptional

29 Dec 2025

Ronald

Everything was Great! The staff continues to show how it is to be nice

8/10

Excellent

18 Dec 2025

Shiomara

The room was nine and clean,

10/10

Exceptional

30 Nov 2025

Ronald

The room, staff and accommodations were great

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Roy

Good location

Leisure Self

6/10

Pleasant

23 Nov 2025

Karla

No they was rude

Leisure Family_with_children

2/10

Poor

20 Nov 2025

Gabriella

Room is absolutely disgusting. Its so dirty and the whole building reeks of weed and cigarettes.

Leisure

6/10

Pleasant

14 Nov 2025

Tarsha

Clean room but need upgrades

Business Family

10/10

Exceptional

28 Oct 2025

Sarah

Great bang for you buck.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Stephanie

They charged my card twice for the deposit. Still trying to figure that out. Overall i would stay again

Leisure Partner

8/10

Excellent

28 Sep 2025

Marie

Amazing stay

Leisure Partner

8/10

Excellent

28 Sep 2025

Belinda

No seating at the entrances for waiting on rides, ie. Uber and/or Lyft. A bench on each side of the doors entrances would be customer considerate. Standing or walking back and forward waiting wasn't convenient.

Leisure Family

10/10

Exceptional

16 Sep 2025

Cindy

Restaurant close by

10/10

Exceptional

06 Sep 2025

Kay

Easy access

Leisure Family

2/10

Poor

01 Sep 2025

Tony

very good area, but terrible staff, extremely dirty every place you look at is dirty.

Family

2/10

Poor

27 Aug 2025

Caryn

Just Nasty

When I arrived in my room my toilet wouldn't stop running, Had to call maintenance as soon as we walked in. After we flushed the toilet. It was clogged, Maintenance was called again. Now we go to the pool, Two hotel for one pool. Unacceptable. Breakfast was a joke. Again two hotel for one breakfast area. Waited in line for waffles for 40 min. To add to it i left my Favorite engraved cup with my name on it. Called and 20 mins later, but was going over the cheasepeake bay bridge and She said she will put a note on the room not to throw it away. Called 2 hours later they still havent cleaned the room. I said. She asked to call tomorrow and when i called she said it wasnt in the room. Know I left it and shouldve turned around to get it. Smh Never again

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Octavia

Great

Leisure Family_with_children

2/10

Poor

22 Aug 2025

Lucas

We booked a room at this hotel at 8pm for my son who was trying to get back to college ahead of hurricane, he arrived at 945pm and was told he could not check-in because he was under 21. I called the hotel front desk who was rude to me and my son saying it was policy, so i asked for a refund for the room, they said i had to talk to Expedia they could refund, Expedia says hotel has to approve cancellation. So back and forth with both the hotel hung up on us twice and then stopped answering the phone for us and Expedia. I still have not heard back from either about a refund. It was not clearly stated that you had to be 21 to check in you had to read fine print, but we booked the room an hour and 45 min before check in and they would not refund, Luckly i had friends in the area that my son could stay with.

8/10

Excellent

22 Aug 2025

April

They are suite and they only give you 1 extra cover per room and dont keep Towles at the pool you have to go to the desk .....so they are greedy with covers,towels, sheets

Leisure Family

10/10

Exceptional

19 Aug 2025

Khalif

Everything was great thank you.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Matthew

The hotel had big rooms that was a real nice. The location was very convenient. Near shopping mall outlet. Lots of restaurants, that share the same parking lot. The facility had a nice snack bar that sold beer and chips. You are not able to walk around the hotel with an open alcoholic container. The pool was very dirty!!! So much so we went to the beach to swim and felt like that was more sanitary. The carpet in the room was also sticky that was a bummer. All in all a good stay, nice staff.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Saroya

Upon arrival......

I had a 10 hour drive from NYC TO VA I get there at about 11pm I called to let them know I would be checking in late okk that wasn't an issue...I checkin in I go to swipe my boa card payment hoes though then they tell me it didn't when it did I looked at the text I received staying a payment was charged to my card then I opened my banking app money gone for the transaction then I even called the bank the transaction was accounted for..the checkin people still saying they didnt get it being it was so late and I had my kids I had to pay for a single night which was $120 on top of the $520 that was already charged to my card following day Im busy with my son and his college entry I had to stop what I was doing with him & school get on phone with the hotel and my bank finally the bank was able to let them understand that money was taking out for my stay so tje hotel was about to get the money cleared and the extra night I payed for I said dont refund it Just add another night the hotel lady ober the phone said okk the extra night was never returned or added to another night so I had to pay for an extra day again $250.00 with a $50 deposit When I tell you I had so much trouble with my stay. Had me in tears and I was already emotional cause I was already there to drop my son to college 😪 I just paid it cause got to stay with my son another day but the room was nice got housekeeping when I needed the guest I meant in the loddy during breakfast was nice. Other then the checking was

Friends_and_family Family

4/10

Poor

12 Aug 2025

TAMARA

Walking distance to outlet

Leisure Self

10/10

Exceptional

11 Aug 2025

Charlotte J

Very friendly staff, cleanliness was great, very busy line at Breakfast, well lighted parking lot.

Leisure Partner

4/10

Poor

11 Aug 2025

Irma

Breakfast was not stocked and we didn’t get eat.

Business

2/10

Poor

10 Aug 2025

Edward

Parking was bad had no spaces on arrival..... Food options REALLY... Between a small area runny eggs dried out sausage and wafffle irons that don't work properly and coffee at anytime NO... they hide cups and condiments at Night.. Then BUGS yes BUGS crawling on walls by waffle maker yes COCKROACHS.... and in rooms got bit by spiders on my arm and legs have pics if you would like to see... Said something to front desk personal totally ignored on top of my wifes pearl necklac eended up missing and asked for no service...

Leisure Family_with_children

6/10

Pleasant

08 Aug 2025

Sharee

Hotel Stay

The stay was not bad but our pull out was broke at the end, the second floor hallway smelled horrible and the paint at the bottom of the pool came off when my kids touched the bottom. The staff was super friendly though.

Friends_and_family Family

6/10

Pleasant

04 Aug 2025

Verified traveler

The free breakfast was very good. The smell of both the room and the hallways was unpleasant. The room was tidy but there were just some small problems that could have made the stay slightly more comfortable

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Carl

It was perfect

This is a budget hotel not at all a 5 star hotel but it was not bad the room was super clean and the beds were comfy the bathroom was perfect for what it was needed for the pool was run down but it was a pool and the breakfast hit the spot in the morning what could you ask for my car was safe had dinner at the restaurant in the same lot didn't need to drive at all and it was cheap like better than cheap if you hear people complaining about it go somewhere else it was about 120 a night slept 6 comfortable and was clean a had AC and a pool plus free breakfast and lots of coffee no need to complain

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Diana

Well found the other hotel you need to upgrade on the flatscreen TV that little TV you have in the rooms are too small

Friends_and_family Family

4/10

Poor

01 Aug 2025

Maria

Wassup with the fire drill @0545am waking up every

Outdated , bathroom is old and small, bed cover it is smell smoke ,overall needs change. Location is good convinent to stores and resturants.

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Leonard

The staff isn’t friendly but the room is big. Nice size tv. And comfortable bed. Couldn’t log into my ps5. That sucks

Self

8/10

Excellent

29 Jul 2025

Sue

Room was fine.
Breakfast was good, but crowded area to get food and I needed to ask for butter and cream cheese.

10/10

Exceptional

28 Jul 2025

Milton D'Angelo

Everything 4 stars!!!!

Leisure Self

6/10

Pleasant

28 Jul 2025

Lourdes

The room is decent and neat. But it smells like tobacco or cigarettes even it says NON-SMOKING ROOM.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

Paul

Worth the money, and safe.

It's not the Hilton, but... it's not the Motel 6 either. This place is nice and affordable, good place for families to stay and construction workers stay there for a few weeks, that kind of place. It's not sketchy nor dirty. Yeah, there will be a couple partiers here and there, but nothing to worry about. No drugs or prostitution around this place. Has a great area to walk your pet. Damage deposit was only $50 bucks.
Staff was very helpful and the morning breakfast was great. The $$$ you spend here is worth it and your car most likely will not get broken into because there is lighting all over the place along with security cameras.
4stars out of 5.

Self

4/10

Poor

26 Jul 2025

William

Bathroom stink

Well its not to bad my bathroom has a strong odor to it i went downstairs to say some thing and the first they said out there mouth was we cant do nothin about it

Friends_and_family Family

8/10

Excellent

25 Jul 2025

Kara

The hotel is a bit old and dated. However, it was clean and convenient. The beds were very comfortable. It served it's purpose!

10/10

Exceptional

24 Jul 2025

Roy

Friendly staff

Leisure Self

10/10

Exceptional

24 Jul 2025

Shakeila

Great place to stay in Norfolk

Business_and_leisure Family

10/10

Exceptional

23 Jul 2025

Krystal

Cool

8/10

Excellent

21 Jul 2025

Heather

Comfortable & budget friendly

I am very happy with the price & amenities at this hotel. I was looking for a hotel with breakfast & a pool. Which is hard to find at a good rate. The Quality inn was within my budget. I was able to feed my whole family a good breakfast without spending a fortune. The pool was nice. The staff was very nice. The only thing that I could complain about was that they only gave us 1 roll of toilet paper for 5 people, to last 2 days. I had to ask for more & they only gave me 1 more roll. I ended up buying toilet paper. This is why I gave them 4 stars. The hotel wasn’t fancy but nice & comfortable for the price. I would recommend this hotel & hotels.com to friends. I was able to get cash back on this stay, which is always nice.

Friends_and_family Family

4/10

Poor

19 Jul 2025

Shawn

Staff were nice but facilty needs an update. It can be cleaned better if given a bit more care