Quality Suites Lake Wright - Norfolk Airport

10/10

Exceptional

08 Apr 2026

Lashawnda

Awesome

2/10

Poor

06 Apr 2026

Jonathan

There was dog poop under the bed and when asked to clean it no one showed up. There were loud neighbors fighting and then targeting our door because we seen them fighting. The front desk was called and it took hours for something to be done about it. The pull out bed was made of nothing but springs and we had to buy extra padding to be slept on. The door had been previously kicked in and was not fixed well and barely secure. There were neighbors with dogs constantly barking through the night and morning as well as neighbors playing loud music early in the morning waking up my children. The laundry room was disgustingly dirty.

8/10

Excellent

02 Apr 2026

Retreva

Nice

Family_with_children

6/10

Pleasant

02 Apr 2026

Terell

Safe parking

Family_with_children

2/10

Poor

22 Mar 2026

Shaquesha

The worse stay ever

2/10

Poor

15 Mar 2026

Nuria

Every about this hotel was terrible

Self

4/10

Poor

15 Mar 2026

Donna

The pool was so cold none of us including older children couldn’t tolerate it. Our room did not have but one towel. When we asked for more towels (there were four of us) he gave it one more towel. I had to come back and specifically ask for 2 more towels. Our room was not clean so we left and went to another motel. The front office did not even say he was sorry.

Friends_and_family Family

4/10

Poor

04 Mar 2026

Stacey

Pool ice cold. The smell of weed is everywhere. Crackheads in the back of the parking lot working on a cars.

Family_with_children

4/10

Poor

22 Feb 2026

Kim

Entire property is neglected

Self

6/10

Pleasant

21 Feb 2026

MATTHEW

A

Business

6/10

Pleasant

08 Feb 2026

Randall

The room was clean and spacious and the staff was courteous. However, when I was deciding where to stay and called the hotel, I was told that there was a free 24 hour airport shuttle and free parking. When we arrived and tried to schedule an airport shuttle for 5 am the next morning, I was told that the shuttle did not run until 9 am. So we had to drive ourselves to ORF and pay $72 for long term parking. I will be sure to take this into consideration next time and let others know. I am not a fan of false advertising.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Edward

Great people room was good

Partner

10/10

Exceptional

25 Jan 2026

Shania

Yes

Friends_and_family Family

2/10

Poor

20 Jan 2026

Earl

They charged for everything. Front desk staff was rude. Lacked information. Needs more training

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Jamilah

We had a great time I always stay at this hotel

10/10

Exceptional

29 Dec 2025

Ronald

Everything was Great! The staff continues to show how it is to be nice

8/10

Excellent

18 Dec 2025

Shiomara

The room was nine and clean,

10/10

Exceptional

30 Nov 2025

Ronald

The room, staff and accommodations were great

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Roy

Good location

Leisure Self

6/10

Pleasant

23 Nov 2025

Karla

No they was rude

Leisure Family_with_children

2/10

Poor

20 Nov 2025

Gabriella

Room is absolutely disgusting. Its so dirty and the whole building reeks of weed and cigarettes.

Leisure

6/10

Pleasant

14 Nov 2025

Tarsha

Clean room but need upgrades

Business Family

10/10

Exceptional

28 Oct 2025

Sarah

Great bang for you buck.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Stephanie

They charged my card twice for the deposit. Still trying to figure that out. Overall i would stay again

Leisure Partner

8/10

Excellent

28 Sep 2025

Marie

Amazing stay

Leisure Partner

8/10

Excellent

28 Sep 2025

Belinda

No seating at the entrances for waiting on rides, ie. Uber and/or Lyft. A bench on each side of the doors entrances would be customer considerate. Standing or walking back and forward waiting wasn't convenient.

Leisure Family

10/10

Exceptional

16 Sep 2025

Cindy

Restaurant close by

10/10

Exceptional

06 Sep 2025

Kay

Easy access

Leisure Family

2/10

Poor

01 Sep 2025

Tony

very good area, but terrible staff, extremely dirty every place you look at is dirty.

Family

2/10

Poor

27 Aug 2025

Caryn

Just Nasty

When I arrived in my room my toilet wouldn't stop running, Had to call maintenance as soon as we walked in. After we flushed the toilet. It was clogged, Maintenance was called again. Now we go to the pool, Two hotel for one pool. Unacceptable. Breakfast was a joke. Again two hotel for one breakfast area. Waited in line for waffles for 40 min. To add to it i left my Favorite engraved cup with my name on it. Called and 20 mins later, but was going over the cheasepeake bay bridge and She said she will put a note on the room not to throw it away. Called 2 hours later they still havent cleaned the room. I said. She asked to call tomorrow and when i called she said it wasnt in the room. Know I left it and shouldve turned around to get it. Smh Never again

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Octavia

Great

Leisure Family_with_children

2/10

Poor

22 Aug 2025

Lucas

We booked a room at this hotel at 8pm for my son who was trying to get back to college ahead of hurricane, he arrived at 945pm and was told he could not check-in because he was under 21. I called the hotel front desk who was rude to me and my son saying it was policy, so i asked for a refund for the room, they said i had to talk to Expedia they could refund, Expedia says hotel has to approve cancellation. So back and forth with both the hotel hung up on us twice and then stopped answering the phone for us and Expedia. I still have not heard back from either about a refund. It was not clearly stated that you had to be 21 to check in you had to read fine print, but we booked the room an hour and 45 min before check in and they would not refund, Luckly i had friends in the area that my son could stay with.

8/10

Excellent

22 Aug 2025

April

They are suite and they only give you 1 extra cover per room and dont keep Towles at the pool you have to go to the desk .....so they are greedy with covers,towels, sheets

Leisure Family

10/10

Exceptional

19 Aug 2025

Khalif

Everything was great thank you.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Matthew

The hotel had big rooms that was a real nice. The location was very convenient. Near shopping mall outlet. Lots of restaurants, that share the same parking lot. The facility had a nice snack bar that sold beer and chips. You are not able to walk around the hotel with an open alcoholic container. The pool was very dirty!!! So much so we went to the beach to swim and felt like that was more sanitary. The carpet in the room was also sticky that was a bummer. All in all a good stay, nice staff.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Saroya

Upon arrival......

I had a 10 hour drive from NYC TO VA I get there at about 11pm I called to let them know I would be checking in late okk that wasn't an issue...I checkin in I go to swipe my boa card payment hoes though then they tell me it didn't when it did I looked at the text I received staying a payment was charged to my card then I opened my banking app money gone for the transaction then I even called the bank the transaction was accounted for..the checkin people still saying they didnt get it being it was so late and I had my kids I had to pay for a single night which was $120 on top of the $520 that was already charged to my card following day Im busy with my son and his college entry I had to stop what I was doing with him & school get on phone with the hotel and my bank finally the bank was able to let them understand that money was taking out for my stay so tje hotel was about to get the money cleared and the extra night I payed for I said dont refund it Just add another night the hotel lady ober the phone said okk the extra night was never returned or added to another night so I had to pay for an extra day again $250.00 with a $50 deposit When I tell you I had so much trouble with my stay. Had me in tears and I was already emotional cause I was already there to drop my son to college 😪 I just paid it cause got to stay with my son another day but the room was nice got housekeeping when I needed the guest I meant in the loddy during breakfast was nice. Other then the checking was

Friends_and_family Family

4/10

Poor

12 Aug 2025

TAMARA

Walking distance to outlet

Leisure Self

10/10

Exceptional

11 Aug 2025

Charlotte J

Very friendly staff, cleanliness was great, very busy line at Breakfast, well lighted parking lot.

Leisure Partner

4/10

Poor

11 Aug 2025

Irma

Breakfast was not stocked and we didn’t get eat.

Business

2/10

Poor

10 Aug 2025

Edward

Parking was bad had no spaces on arrival..... Food options REALLY... Between a small area runny eggs dried out sausage and wafffle irons that don't work properly and coffee at anytime NO... they hide cups and condiments at Night.. Then BUGS yes BUGS crawling on walls by waffle maker yes COCKROACHS.... and in rooms got bit by spiders on my arm and legs have pics if you would like to see... Said something to front desk personal totally ignored on top of my wifes pearl necklac eended up missing and asked for no service...

Leisure Family_with_children

6/10

Pleasant

08 Aug 2025

Sharee

Hotel Stay

The stay was not bad but our pull out was broke at the end, the second floor hallway smelled horrible and the paint at the bottom of the pool came off when my kids touched the bottom. The staff was super friendly though.

Friends_and_family Family

6/10

Pleasant

04 Aug 2025

Verified traveler

The free breakfast was very good. The smell of both the room and the hallways was unpleasant. The room was tidy but there were just some small problems that could have made the stay slightly more comfortable

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Carl

It was perfect

This is a budget hotel not at all a 5 star hotel but it was not bad the room was super clean and the beds were comfy the bathroom was perfect for what it was needed for the pool was run down but it was a pool and the breakfast hit the spot in the morning what could you ask for my car was safe had dinner at the restaurant in the same lot didn't need to drive at all and it was cheap like better than cheap if you hear people complaining about it go somewhere else it was about 120 a night slept 6 comfortable and was clean a had AC and a pool plus free breakfast and lots of coffee no need to complain

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Diana

Well found the other hotel you need to upgrade on the flatscreen TV that little TV you have in the rooms are too small

Friends_and_family Family

4/10

Poor

01 Aug 2025

Maria

Wassup with the fire drill @0545am waking up every

Outdated , bathroom is old and small, bed cover it is smell smoke ,overall needs change. Location is good convinent to stores and resturants.

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Leonard

The staff isn’t friendly but the room is big. Nice size tv. And comfortable bed. Couldn’t log into my ps5. That sucks

Self

8/10

Excellent

29 Jul 2025

Sue

Room was fine.
Breakfast was good, but crowded area to get food and I needed to ask for butter and cream cheese.

10/10

Exceptional

28 Jul 2025

Milton D'Angelo

Everything 4 stars!!!!

Leisure Self

6/10

Pleasant

28 Jul 2025

Lourdes

The room is decent and neat. But it smells like tobacco or cigarettes even it says NON-SMOKING ROOM.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

Paul

Worth the money, and safe.

It's not the Hilton, but... it's not the Motel 6 either. This place is nice and affordable, good place for families to stay and construction workers stay there for a few weeks, that kind of place. It's not sketchy nor dirty. Yeah, there will be a couple partiers here and there, but nothing to worry about. No drugs or prostitution around this place. Has a great area to walk your pet. Damage deposit was only $50 bucks.
Staff was very helpful and the morning breakfast was great. The $$$ you spend here is worth it and your car most likely will not get broken into because there is lighting all over the place along with security cameras.
4stars out of 5.

Self

4/10

Poor

26 Jul 2025

William

Bathroom stink

Well its not to bad my bathroom has a strong odor to it i went downstairs to say some thing and the first they said out there mouth was we cant do nothin about it

Friends_and_family Family

8/10

Excellent

25 Jul 2025

Kara

The hotel is a bit old and dated. However, it was clean and convenient. The beds were very comfortable. It served it's purpose!

10/10

Exceptional

24 Jul 2025

Roy

Friendly staff

Leisure Self

10/10

Exceptional

24 Jul 2025

Shakeila

Great place to stay in Norfolk

Business_and_leisure Family

10/10

Exceptional

23 Jul 2025

Krystal

Cool

8/10

Excellent

21 Jul 2025

Heather

Comfortable & budget friendly

I am very happy with the price & amenities at this hotel. I was looking for a hotel with breakfast & a pool. Which is hard to find at a good rate. The Quality inn was within my budget. I was able to feed my whole family a good breakfast without spending a fortune. The pool was nice. The staff was very nice. The only thing that I could complain about was that they only gave us 1 roll of toilet paper for 5 people, to last 2 days. I had to ask for more & they only gave me 1 more roll. I ended up buying toilet paper. This is why I gave them 4 stars. The hotel wasn’t fancy but nice & comfortable for the price. I would recommend this hotel & hotels.com to friends. I was able to get cash back on this stay, which is always nice.

Friends_and_family Family

4/10

Poor

19 Jul 2025

Shawn

Staff were nice but facilty needs an update. It can be cleaned better if given a bit more care

2/10

Poor

18 Jul 2025

Q.R.

Pool trip gone wrong

When I walked into check in even though I had already paid for my room I still had to pay another $50 which was unexpected. I went to the pool to swim because that was the main reason for me coming and there was mold and dirt everywhere. What especially was alarming was the mold that was floating and the pool right next to me I wouldn't recommend that anybody go here and they should at least close it for a while to give it a thorough and deep cleaning.

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Cynthia

The room size was great and the free breakfast was good

Leisure Family

4/10

Poor

15 Jul 2025

Timothy

The first room I was given smelled like cigarettes, but they switched me to a different room. The shower water was merely lukewarm and never really got hot. Otherwise, the room was adquuate

Business

4/10

Poor

15 Jul 2025

Shaquae

Room had black mold , due to son medical condition room was rarely accessible, no accommodation was offered

Compared below

Leisure Family_with_children

8/10

Excellent

13 Jul 2025

Crystal

The first room had an issue, but I went right to front desk and asked for a new room and they gave us one with no problem.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Eudes

It’s a great place to visit n travel with family theirs a lot of stores n restaurants near by n also it’s a very clean place

Partner

10/10

Exceptional

01 Jul 2025

Parvim

Everything was perfect

Business_and_leisure Family

4/10

Poor

30 Jun 2025

Trudy

Good location but booked for 6 people and did not have any linens for pullout sofa bed. when called front office, was told I had to come down to front desk and pick up, they would not deliver them to room. Blanket has holes in it. Also did not have enough towels for everyone!

Leisure Family_with_children

6/10

Pleasant

30 Jun 2025

Ebony

Okay stay, the rooms were spacious

I was a little disappointed, from the last time I stayed here, the website displayed grills were you could cook/grill outside like our previous stay, so we put meat in our cooler, and we I arrived both grills were removed, so we wasted our food. And the mini fridge couldn’t hold much, I wish they removed that from the pictures on the actual website

Friends_and_family Family

4/10

Poor

30 Jun 2025

Richard

I have stayed at this property before over a year ago. This hotel still has overflowing trash cans out by the elevators, bad smell in the corridor and elevator. The breakfast lacked any fruit to select. The parking around the building with all the other businesses is awful.

Family

8/10

Excellent

29 Jun 2025

James

Beds are comfortable, breakfast was ok just the same thing everyday

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Pat

Very confusing to locate checkin desk and elevators-this is two hotels at the same address. We were told to park “at the back”, but doing so took us to the wrong elevators, which caused about a 15-minute delay in getting back down stairs where we could start over. This wouldn’t have been so bad, except I had been delayed by several hours getting to ORF and getting my car, and I was navigating at 1:30 in the morning with a very tired 9-year-old.
Also, frustrating that neither room (we stayed here at front and back ends of trip) actually served as a suite because no linens were provided for the folks out soda bed. ALSO, neither toilet was working well. Had to get out of bed to tap the flapper so that they would stop running. This all happened with two separate rooms.
Also, not impressed with overall comfort and upkeep. In general, not my accustomed experience with Quality Suites!

8/10

Excellent

23 Jun 2025

srikanth

Pleasant stay and good location

Room was good, I wish the property could have used little fragrance for good smell. Staff is good, polite and friendly

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

Charisse

Wonderful stay

6/10

Pleasant

21 Jun 2025

Chikima

It was in a good area nice hotel for the price. Good breakfast. There was no house keeping they only came in to take garbage and leave towels did not clean the room

Friends_and_family Family

6/10

Pleasant

14 Jun 2025

Ellen

Check in person was distracted, rushed and couldn’t provide a receipt. Had to ask about parking, where elevators were and could not provide receipts for items I purchases from store (snacks) Room was clean, breakfast was not good. Close to airport but not great area for safety.

Leisure

10/10

Exceptional

14 Jun 2025

Theresa

My stay was great even when I saw a roach on the wall behind the nightstand and a small black bug crawling on the sheet of the bed I slept on. It may be a good idea to spray the rooms and beds ever so often.

Friends_and_family Family

6/10

Pleasant

11 Jun 2025

Richard

Some issues with the room. Worn out carpet in hallways

2/10

Poor

08 Jun 2025

LISA

Absolutely horrible! We check.
Ed into our first room extremely late and there were bed bugs. Went to the front desk and switched rooms.And there were bed bugs in the second room. Refused to give us refund. All they said was oh well sorry

Business_and_leisure Family

6/10

Pleasant

06 Jun 2025

Sassafras

It’s was average

2/10

Poor

25 May 2025

shavada A

No hot water. It will get you through I’m just not staying there again

Leisure Partner

8/10

Excellent

25 May 2025

Verified traveler

The bed in the first room they gave me had been slept in

Friends_and_family Family

10/10

Exceptional

25 May 2025

Daniel J

Very nice clean friendly staff

Friends_and_family Friends

10/10

Exceptional

22 May 2025

Timothy

Nice place

8/10

Excellent

18 May 2025

Alex

Good customer service

2/10

Poor

12 May 2025

Heidi

We did not end up staying. There were cockroaches. My son has health issues and we left. Walking into the building started to bother him.

8/10

Excellent

05 May 2025

Chavez

In room 184 there was a bullet hole through my window

6/10

Pleasant

28 Apr 2025

Sonya

Alot of noise

Leisure Partner

2/10

Poor

13 Apr 2025

Latoya

ROACHES!!! When I showed the front desk she just said we will inform the manager who continently wasn’t there and would not be for the next few days.

Leisure Family_with_children

10/10

Exceptional

28 Feb 2025

Cierra

The check-in experience was good. There were no problems

Leisure Family

2/10

Poor

15 Feb 2025

Jonique

The worst ever

Leisure Self

8/10

Excellent

06 Jan 2025

Richards To The Marvelous Got Me Scared

Staff was was very polite and helpful

Leisure Family

2/10

Poor

04 Jan 2025

MARVIN

Bad night sleep

Room smelled like cigars / cigarette smoke when leaving the next morning the receptionist was very unprofessional and wouldn't give us her name also wasn't wearing a name tag , she show very bad customer service and no capacion.

Friends_and_family Family

2/10

Poor

27 Dec 2024

Sonya

The toilet didn't flush on it's own. Only one ice machine, which was on the first floor. Same breakfast every day

Leisure Partner

10/10

Exceptional

24 Dec 2024

Richards To The Marvelous Got Me Scared

The staff is very helpful and knowledgeable about the area. They are also very friendly there

Leisure Family_with_children

10/10

Exceptional

02 Dec 2024

Raymond

Great

4/10

Poor

30 Nov 2024

Jana Darlene

Very run down. Moldy bathroom. Front staff was hard to find. Not sure why Expedia has this hotel as an option.

Leisure Self

10/10

Exceptional

17 Nov 2024

Troy

Nice location.

Leisure Family

2/10

Poor

01 Nov 2024

Verified traveler

Hotel Did not meet our expectations, room had no toilet paper, did not smell clean, did not allow early check in for our convenience.

Partner

8/10

Excellent

28 Oct 2024

Murray

Lil pricey

Leisure Self

2/10

Poor

24 Oct 2024

Alex

When me and my friends went to this place and got to the room, there was bugs in the bath, blood stains on the chair and on the bed. I’ll never go back here💯

Leisure Friends

8/10

Excellent

23 Oct 2024

Laura

It was nice and convenient but it needed more cleanliness in the room

Leisure

8/10

Excellent

22 Oct 2024

John

Norfolk trip