Name: Woodspring Suites Virginia Beach
Address: 4800 Alicia Drive, Virginia Beach, 23462, US

2/10

Poor

22 Jul 2026

Yong

I paid almost $600, but it was worst experience and got worst memory

Partner

2/10

Poor

22 Jul 2026

James

There were cockroaches in the room everywhere and the elevator was broken and wouldn’t go down. You had to hit the up button and go up to go down. The manager didn’t even care when I told him what was going on and kind of blew me off. And they never refunded the money for the stay, which is crazy. I would not recommend this hotel at all.

Self

2/10

Poor

19 Jul 2026

Bob

Worst hotel we have ever seen in 20 years of traveling. Cockroaches in the rooms, dirty towels on the floor, junk and garbage outside the property.

Avoid this place at all cost.

Business

2/10

Poor

09 Jul 2026

Lavella

There was holes in the bathroom door, water pressure was horrible, room overly hot throughout the night with the air conditioner on.

Self

2/10

Poor

08 Jul 2026

Tanisha

My room had roaches in it. The staff woke me up a day early and made me leave come to found out I had another day left. After I left they charge my card $400 and didnt explain to me why they did it. Now im currently waiting for the amount to either post or go away. My experience was ok until the end. My dog was allowed

Family_with_children

2/10

Poor

07 Jul 2026

Jacob

Literally had ROACHES in the rooms. We switched three times before finally checking out. Multiple roaches. The staff does NOT clean unless you’re staying for a month. It was HORRIBLE I wouldn’t refer my enemy to stay here!

Family_with_children

4/10

Poor

01 Jul 2026

trevor

Booked two queen beds showed up they don't have the room available have to get second room so we have two beds. They did discount the rooms for us but It's still a problem planning a trip weeks in advance then showing up and finding out how you set things up to deal with potential additional travelers suddenly doesn't matter. There were small bugs/roaches in both rooms.

Family

4/10

Poor

30 Jun 2026

Shamik

room had roaches. Smell through out building

Self

6/10

Pleasant

23 Jun 2026

Cynthia

Front desk closed at night-this was not communicated. I arrived late and called the after hours number. I ended up waiting over an hour for someone to show up. No chairs in the “lobby” area.
The room had a broken hair rubberband on the floor under the bed, the bathroom sink had sticky residue spots around it, and the edge of the counter in the bathroom was very dusty.
The 2 queen beds only had one very flat pillow each.
The room only had 2 towels and 2 wash clothes, no hand towels.
As a suite the room had a small stove, microwave, and full sized refrigerator, but no kitchen ware. No forks, no dishes, no pots or pans, no coffee maker. Remember the only 2 washcloths and no hand towels? That meant no dish cloths either.
Not a deal breaker, but there were only 4 hangers, no hair dryer, and no iron and ironing board.
I had to buy: hair dryer, cups, plates, paper towels, forks, spoons, and was lucky to borrow a coffee maker.
Overall I very disappointed. If I hadn’t booked through Expedia, and if the stay wasn’t through a holiday and festival weekend, I would have canceled my stay, demanded a discount on the first and only night I stayed, and gone somewhere else. Unfortunately, the area lodging was booked solid.
I would not recommend this business unless you are out of options, and are not planning to use any of the amenities.
Other than the night staff that took so long to arrive and check me in, the staff was friendly and professional.

Family

2/10

Poor

21 Jun 2026

Latesha

It smelled really bad and things was really dirty… I was so scared that the room had bugs…

Partner

6/10

Pleasant

12 Jun 2026

Matthew

The whole first level smelled like cigarettes. The room had a strange scent to it.

Friends

2/10

Poor

07 Jun 2026

Norman

Even with a reservation the hotel had no room for us. Refused to do any actual work to help us and sent us to another hotel where the staff was equally averse to doing anything to honor our reservation saying quote “we reserve the right to refuse service to whomever we want”

So the staff at two hotels essentially said, we dont care that you have a reservation, go f yourself.

Partner

6/10

Pleasant

25 May 2026

Ashley

Not bad for the price. I’did got cleaning supply and clean the room and that help to remove the smells of smoke or what ever that was. I know the person after me will be happy to get that room so nice and clean and left it smelling so clean .

Family_with_children

2/10

Poor

22 May 2026

Fredi

They are ..scammers..they have taken money from me again ..for sleeping .4 deys leter ...the call to the service was terrible..the answer was sorry for the mistake but we will not refund the money ....

Friends_and_family Family

10/10

Exceptional

19 May 2026

Parix

I had a great experience at Springwood Motel in VA. Rhonda was amazing and very helpful throughout my stay. All the staff were kind, welcoming, and always willing to answer any questions I had. They were also very accommodating with any requests I made, which made my stay feel comfortable and easy. I really appreciate their hospitality and would definitely recommend this motel.

Self

2/10

Poor

27 Apr 2026

Neal

Hoorid. This hotel could have coined the term \"flea-bag.\" Discusting. Bugs everyhere you look. Never again. HORRID.

10/10

Exceptional

21 Apr 2026

Jason

Thank you Imani! So, no matter what may occur here,.. The staff are above board. Imani is especially helpful and thoughtful as well. She goes over and above what you may expect from any staff. Even when you may be having a bad day, Imani will lift your spirit with encouragement and A+ service. She is a rare find for any company and I expect to see her running the whole show at some point soon! Thanks again for caring 🙏

Self

2/10

Poor

14 Apr 2026

JEREMY

All staff were not friendly minus 2 people

Partner

10/10

Exceptional

03 Apr 2026

Paul

Very nice room

Self

2/10

Poor

25 Mar 2026

Imad

Bad hotel not clean and the smell was soooo nasty

Partner

2/10

Poor

23 Mar 2026

LATRICE

Was clean but small and to many kids. Understand that it is a family oriented but not a place for a peaceful weekend. Had a kitchen no pot or pan ect.

Friends_and_family Family

2/10

Poor

20 Mar 2026

Dixie

Parking is safe and easy

4/10

Poor

18 Mar 2026

Linette

Property was pet friendly it seems like a lot of locals reside here. Staff were amazing for what they could control. Room doors did not lock. I was assigned three rooms to accommodate not having two doubles, so I received a double room that wouldn’t lock unless you used the manual locks. No bathroom light. Sticky floors. I received two single rooms which had sticky floors as well. One of those rooms also didn’t lock. All three rooms had roaches and I had to go buy my own Raid. One of the rooms never got registered to me and the owner knew that because front desk Robbie called her and she said to just let us have it because we arrived late from Maryland and needed rest. Later the owner would come knocking on the door saying we had to vacate due to this room not being assigned to us. Like I would not recommend this hotel unless they do a total renovation. Robbie was the only reason I stayed and the fact that it was the weekend in Virginia Beach and all hotels were booked. Nothing to offer for such a horrible stay and management never reached out to apologize and I was standing at the front desk when Robbie called her at home to explain the dilemma. To act like she was clueless later is mind boggling. Thanks again Robbie for your continuous apologies he’s worth more than he’s being paid to deal with the night he had.

Always read reviews before you book. Lesson learned. Never rush so much you forget to read the fine print.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Ashley

Yes everything has been excellent

Self

4/10

Poor

16 Mar 2026

Matt

Hotel smelled bad, room was dingy band smelled. Weed odor through out and the walls had paint and marks everywhere. Appears the spaces double as short term low income rentals. Tenants have trashed the place

2/10

Poor

15 Mar 2026

Erwan

Staff seemed to care less whether or not I was going to stay there or not. After checking two different rooms and finding issues, I looked and chef led in a different hotel!

Self

2/10

Poor

14 Mar 2026

Jayce

Absolutely disgusting property. Blood on the floor in the room, all the furniture was damaged, the smell was horrendous.

Family_with_children

2/10

Poor

01 Mar 2026

Sarah

ROACHES ROACHES ROACHES. This place is infested with roaches so bad that you can see them in the hallways. My check in was late so I missed alllllllllll of this. No point on complaining to the front desk because they are also tenants of the motel. This hotel is entirely way too new to be this run down ! They even had roaches in the refrigerator. I would not recommend brining in any open bags. Now if you do stay here buy 3 bottles of roach spray because you’ll use it so often. Please do not bring children here that are not used to bugs. They will scream and cry and won’t be able to sleep through the night because they will be bug watching. You will kill an average of 20 roaches a day. So if you stay a week that’s 140. You are not being compensated to be pest control so please take that into consideration in the pricing. I’m not sure their pest control is being compensated either. Considering the amount of roach feces around the plumbing.

Save money. Sleep in your car. Get a gym membership to take a shower. Get a storage for your things. Anything but this.

Friends_and_family Family

2/10

Poor

27 Feb 2026

Verified traveler

Management is rude and unprofessional,

Friends_and_family Family

2/10

Poor

21 Feb 2026

Gabriel

That place is trash! stay away

Self

10/10

Exceptional

13 Feb 2026

Amanda

The staff are all

10/10

Exceptional

29 Jan 2026

m

Staff was courteous and helpful. Made sure we were happy with room

Leisure Family

4/10

Poor

03 Jan 2026

Shareef

The room shower was not working the water barely came out and the heat didn’t work in the room ! Room 402 to be exact I’m not booking with them no more ! The people was nice tho

6/10

Pleasant

23 Dec 2025

Seyram

It did what it needed to do

6/10

Pleasant

16 Dec 2025

Chantell

The room was in good condition everything here is fine except for the fire alarm goes off quite a bit and in the middle of the night

Partner

8/10

Excellent

28 Oct 2025

Ricardo

Laundry yes kitchen no only the microwave works

Leisure Self

4/10

Poor

26 Oct 2025

George

The hall smelled like weed. Our room should have been none smoking and that was the first thing you could smell when walking into the room. That was not a deal breaker but disappointing.

Next lets talk the cleanliness of the room. The frigerater had a half eaten ring of meat in it and the freezer had wash rags in it??
The bonus was the cigarette butts and condom in the elevator when leaving. Tried to give feed back to the front desk but there was no one untill the maid came down.
There is lots to improve here.

Leisure Partner

2/10

Poor

08 Oct 2025

Pamela

This facility should not be in operation. Filthy and disgusting.

Leisure Family

2/10

Poor

06 Oct 2025

Carolann

This was for sure a temporty housing facility. Weed smell/smoke. People hanging outside rooms and parking lot at 11:15/11:30 pm when we checked in. Room was not a motel/hotel room.Dirty and old efficeny room with burn hole in plastic and dirty on bed. We left very fast and not a place for out of town people.

6/10

Pleasant

03 Oct 2025

Chiragkumar

Too noisy and Shower is not working.

Business Self

2/10

Poor

22 Sep 2025

Jerdan

the hotel sucked

the whole expieriece was horrible from the time of arrival

Partner

2/10

Poor

21 Sep 2025

Christine

Good: pet friendly, kitchenette, tv with cable provided, full size fridge, a good amount of storage space for 1-2 people, face soap, toilet paper, 24 hr laundry room ( I didn’t see it), laundry basket provided.

Horrendous: filthy floors, roaches dead and alive*, must rent dishes and bath towels.

*The night I rented was late on a Friday night. I got a handicapped accessible room on 2nd floor. The “wood” floor turned my white socks black in less than a minute. First night there were two dying adult roaches. Killed them with pure alcohol. Walls and door to bathroom were damaged. I could barely move bathroom door. Thankfully, all lights worked. Only towels provided were face towels. The toilet stopped flushing after two uses. Next day I had food delivered from Papa John’s. I set it on the counter and went down to get a soda. When I returned and opened boxes to get my food there were baby roaches all over my food! Now I am hungry but grossed out! I’m lucky I also stored protein drinks in fridge! Tossed my whole meal. I complained but they did nothing. WARNING!!!! NO REFUNDS they have the sign posted in their foyer.

I was told “because you bought through Expedia, there is nothing I can do. I can’t issue you a credit back to your card.”

I don’t want to blame Expedia! I want Expedia to remove these folks as a recommendation actually. Wood Spring Suites is NOT recommended by me.

Leisure Self

10/10

Exceptional

20 Sep 2025

Andres

good stay

Leisure Self

4/10

Poor

19 Sep 2025

Benesia

Hotel Stay

I thought this was decent hotel for 1 night , and had to change my room bed looked like sheet hadn’t been cleaned nor changed . Second room , i requested not enough linen in the bathroom, I stripped sheets and re made the bed . The toilet pressure remained low even when using toilet paper; I saw one roach near the kitchen sink .

Self

2/10

Poor

19 Sep 2025

TISA

EVERYTHING about Woodland Springs is HORRIBLE‼️

Self

2/10

Poor

17 Sep 2025

mikael

Communication was horrible; the lady at the desk disappeared and then said I had to wait until midnite to be checked in and I had been waiting two hours for Expedia to get in contact with a representative from woodspring suits. Only two towels available and then they didn’t bring any new ones after two days stay

2/10

Poor

15 Sep 2025

mikael

The worst service:

Self

6/10

Pleasant

01 Sep 2025

Jon

you get what you pay for

this hotel had all the issues i read in the reviews, but so did the other more expensive hotels near by. the bed was hard (but so was the Disney hotel i stayed in recently) the TV was small and had bright spots all over it. i killed a small roach and ant. the staff seemed to bothered that i showed up.

Friends_and_family Family

2/10

Poor

01 Sep 2025

Donita

Awful!

This place is terrible! DO NOT stay here! Ebony was rude at check in. The reason for the stay was because we were attending a concert. When we got back from the show we discovered the room had roaches. We packed up and got left immediately. No one at service desk so we called the phone numerous times and had to leave a message. There was also a police officer coming at the same time. According to him this is pretty much the norm. 1

Friends_and_family Family

2/10

Poor

31 Aug 2025

Cheryl

I was deceived by the description on your website and my third party provider about the type of hotel or suites that I booked. It was nothing like the description or pictures. I had to change to 2 other rooms that were horrible to the last one that at least had a phone, remote and clock in it. I never there slept because when we came back from my aunts funeral, in which I was in town for, was infested with roaches running all over the floor when we turned the lights on at 1:30am. We step on one, but there were other things wrong in that room. I took pictures and will gladly forward to corporate if necessary. I need my money back. This is unacceptable and there was no one at the desk to contact, we grabbed our things and left to drive back to Georgia with no sleep after having such a stressful day with my Aunt. We never slept there and was suppose to check out today, August 31st. We are devastated by this experience and expect someone to respond back to me with a solution for my horrible experience.

Leisure Partner

2/10

Poor

31 Aug 2025

Keith

The hotel was infested with roaches! It was so disappointing considering the reviews that people left. I would never stay here again!

Leisure

2/10

Poor

17 Aug 2025

Andrew

At night I killed about 10 cockroaches and had them crawling on me in bed

Self

2/10

Poor

14 Aug 2025

Henry

Uninhabitable Experience-

In the parking lot , there sat a squad car with a k-9 sign on the side of the vehicle .Upon signing in ,there was a sign that read no refund .Upon check in I had to fill out four pages of waivers and was told that some occupants had lived in this hotel for years . After opening the door to the assigned room ,there was a strong smell of urine possibly masked with bleach .The room was not clean and I checked out immediately with a refund and no questioning from the desk clerk. This facility should not be listed as a hotel as it contains long term residents and the place shows signs of interior wear and tear throughout .

Friends_and_family Friends

2/10

Poor

13 Aug 2025

Kimberly

This property is not well maintained. It smelled of marijuana upon entering. You could hear through the walls. The refrigerator was rusted and cracked. The microwave door was broken where the handle was and was glued on crooked. The chair was peeling. The nightstand was scratched. There was no remote to the TV and when one was requested, I was given one without a battery cover and it was to the wrong TV so it didn't work. The bathroom door was cracked as though someone had punched it. I ended up leaving after two hours and booking a room elsewhere.

Leisure Self

10/10

Exceptional

10 Aug 2025

Reinaldo

.

Leisure Self

4/10

Poor

10 Aug 2025

Joyce

There was only 2 pillows and lots of noise . Also killed 2 cockroach's

Friends_and_family Friends

2/10

Poor

06 Aug 2025

LaTanya

Roaches

Friends_and_family Family

2/10

Poor

03 Aug 2025

NATHALIE

This is not a traditional hotel. I should have no by the fact there was no lobby with accessible bathrooms. The room had roaches and upon further inspection the mattress had bedbugs. I would rather sleep in my car then subject myself to such uncleanliness. The staff was no where to be found. I finally realized this was a place for temporary residence for those who are undomiclied. Needless to say I did not stay! Please don’t market this as a hotel!!!! There are ghettos cleaner than this place.

Leisure Family

2/10

Poor

27 Jul 2025

Melzer

No tv, no towels and nothing to use in the kitchen, no conditioner, the place was decent and clean and was ok but it was a bad experience

Business_and_leisure Partner

2/10

Poor

27 Jul 2025

Julian

rude staff, they had nothing they claimed to have. no cookware no dish soap no nothing. The dryer and washer didnt accept quarter either. And after i had already checked into the NONREFUNDABLE room they informed me of a 200 dollar pet fee. I travel for work, and this has been one of the worst hotel experiences ive ever had.

Leisure Family

2/10

Poor

20 Jul 2025

Tywana

Nothing. This hotel had roaches, the elevator did not work and there was no AC

Leisure Family_with_children

2/10

Poor

19 Jul 2025

Samantha

Overall just dirty! There were roaches in our rooms and blood in the bathrooms. We did not end up staying here. It was a VERY big inconvenience to our vacation as we had no where to stay.

Leisure Family_with_children

2/10

Poor

18 Jul 2025

Trevonda

Hotel is like a motel, just disgusting and broken down. Drug infested, dirty and nasty

Business Family

2/10

Poor

07 Jul 2025

David

There was no one there to check us in. The info in Expedia showed front desk 24/7

Business_and_leisure

2/10

Poor

06 Jul 2025

Veronique

Terrible and dirty. Both rooms had roaches and the front desk girl with the red hair was rude.

Family_with_children

2/10

Poor

29 Jun 2025

Lakoya

No shower curtain the room is outdated air did not get cool until I turned it down to 60. Never go back to WoodSpring suite again! Marriott and Hilton is the way to go never again

Business_and_leisure Family

2/10

Poor

25 Jun 2025

Shamekcia

Don't stay here !

First room toilet didn't work , bathroom door didn't open all the way , side of fridge dirty n a cabinet door was ripped off , no remote , moved to a different room and the house keeper busted in on us in the morning because she wasn't aware of the room change . it smelled the entire stay very sketchy .No discounts or anything worst hotel i ever visited

Friends_and_family Family

2/10

Poor

22 Jun 2025

nikita

We were not able to check in the place was over booked

2/10

Poor

21 Jun 2025

Youssi

I paid 150 for a room . When I arrive to the hotel they didn’t have any room avariable
They didn’t give my money back
I contact expidia and they said the hotel did it answer

Leisure Family

2/10

Poor

20 Jun 2025

Arhia

It was dirty and worn down. I would not even recommend my worst enemy staying here.

Leisure Family_with_children

4/10

Poor

20 Jun 2025

Adam

Upon walking to our room, there was a strong smell of smoke and weed. We were almost about to check out but luckily our room was ok.

There were little bugs in our bathroom. And some of the fixtures were staring to peel off.

TV did not work. And the location of the room was towards the interstate which made it very loud. My fault as I should have researched more on the location of the hotel.

Leisure Family

4/10

Poor

18 Jun 2025

Frank

If I had to guess, I'd say the hotel is being used to house homeless people.
Hallways were filthy. Emergency doors were kept open with rocks. When we removed to rocks to keep the doors locked, within 30 minutes the rocks were back holding the doors open.
Parking area was filled with trash.
We would never stay in this hotel again.

2/10

Poor

11 Jun 2025

Leylah

We never stayed . We booked through Expedia and when we arrived they said that there weren’t any rooms available bad service

2/10

Poor

09 Jun 2025

Valerie

When I arrive the front desk attendant was nice and respectful. However when checking my room the door did not lock

Self

2/10